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PATIENT SERVICES

DIRECTORY

THIS DIRECTORY IS YOURS TO KEEP Phone: (204) 661-1560 l 1095 Concordia Avenue l Winnipeg, Manitoba R2K 3S8 www.concordiahospital.mb.ca


Contents Frequently Called Numbers............3 About Concordia Who we are........................................................4 Mission, Vision, Values...................................5 Concordia’s History.........................................6 Welcome.............................................................7

Questions, Concerns, and Feedback Patient Relations..............................................8 Patient Experience Surveys..........................8 Tell Us Your Story.............................................8

Getting Around Concordia Hospital Maps...................... 9-10 Parking............................................................. 11 Transit Bus Information.............................. 11 Handi-Transit Information......................... 11 Taxi Information............................................ 11 Drop Off and Pick Up.................................. 12 Visiting Hours................................................. 13 Who May Visit................................................ 13 Things to Consider....................................... 13

Visitor Information Flower deliveries .......................................... 14 Respecting Privacy and Comfort............ 14 Visitor Lounges / Waiting areas............... 15 Public washrooms........................................ 15 Smoke-free..................................................... 15 Alcohol............................................................. 15 Postal Service................................................. 15 Scent Free........................................................ 15

The Concordia Café...................................... 16 Automated Teller Machine........................ 16 Crutches, Canes and Walkers................... 16 Hair Care Beauty Salon............................... 17 Telephone and Television Rentals.......... 17 Concordia Community Pharmacy.......... 17 Lost and Found............................................. 17 Security Services........................................... 17 Staxis and Wheelchairs............................... 18 Well Wishes to Patients............................... 18 Spiritual Care.................................................. 19 End of Life Team............................................ 20 PHIA................................................................... 20 Meal and Leisure Companion Program........................................................... 21 At risk for falls?............................................... 22 Language Services ...................................... 22

Help Concordia Volunteer Services....................................... 23 Foundation – Our Funding Priorities..... 23

Community Resources My Health Team............................................ 24 My Right Care................................................ 24 Concordia Place............................................ 25 Additional Community Resources......... 26

Community Advertisers................... 28

Hospital Services PLEASE NOTE: WE ARE CONSTANTLY CHANGING TO MEET YOUR NEEDS. THE INFORMATION PRESENTED HERE MAY BE SUBJECT TO CHANGE.

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Frequently Called Numbers Concordia Hospital 1095 Concordia Avenue Winnipeg, Manitoba R2K 3S8 Emergency Inquiry

...................................................................................... Phone: 204-661-7194

Foundation

.......................................................Donations or inquiries: 204-661-7443 ............................................................................................ Fax: 204-661-7452 ................................................. Email: mjones@concordiafoundation.ca ................................................... website: www.concordiafoundation.ca

Patient Inquiry

......................................................................................Phone: 204-667-1560

Patient Relations

...................................................................................... Phone: 204-661-7401 .............................. Email: patientrelations@concordiahospital.mb.ca

Spiritual Care

.............................................Phone: 204-661-7149 (Concordia Hospital) ...................................................Phone: 204-661-7309 (Concordia Place) ............................................................................................Fax: 204-667-1049

Volunteer Services

...................................................................................... Phone: 204-661-7481 ............................................................................................ Fax: 204-661-7168 .....................................Email: ch_volunteer@concordiahospital.mb.ca

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About Concordia

Who we are Concordia Hospital and Concordia Place are integral partners within the Winnipeg Regional Health Authority, working with health care agencies and other providers to serve the community of northeast Winnipeg and surrounding areas. Concordia is accredited by the Canadian Council on Health Services Accreditation. Our team consists of over 1100 staff, over 125 physicians and over 350 volunteers. We rely on our patients and their families as part of our team and are very grateful for everyone’s participation in their health journey with us.

Concordia Hospital Services: • • • • • • • • •

Orthopedic Surgery, General Surgery, Day Surgery, Pre-admission Clinic Family Medicine, PCH Transitional Care Intensive Care Unit Emergency Department Oncology Satellite Consultation Services: Internal Medicine, Infectious Diseases, Psychiatry, Palliative Care, Home Care Diagnostic Services, Lab Services, EKG, Respiratory Spiritual Care, Volunteer Services Physiotherapy, Social Work, Occupational therapy, Recreational therapy, Clinical Nutrition, Speech Language Pathology, Pharmacy

Concordia Place: • • • •

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140 residents Personal Care Home Services Medical services Spiritual Care, Volunteer Services

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Welcome Welcome to Concordia Hospital, your 186-bed community hospital and Concordia Place providing a personal home like care to 140 residents. We hope this Patient Services Directory will help to inform you and your family of the services here and where to find them. At Concordia our everyday heroes -- our staff, leaders, physicians and surgeons strive to provide compassionate and respectful quality care to our patients and their families. As a Mennonite faith-based organization, we are here to serve as we partner with our Primary Care Community Clinics, North East Winnipeg Community Services, our faith community, and the Winnipeg Regional Health Authority (WRHA). While we know that change is coming to the services offered throughout the WRHA, our Emergency Departments and Intensive Care Units will remain fully functional until late spring of 2018. We are pleased that this past year, Concordia Hospital has improved wait times for clients in our Emergency Department. We are pleased that Concordia Hospital will be able to continue its role as a community leader offering quality, compassionate care in a faith-based environment to all patients we see. We excel as a provincial leader in hip and knee surgery, and our care for the elderly, for our patients, and for our community has been recognized and applauded. We ask you for your continued prayers for the health of the citizens of our community and Winnipeg. Sincerely,

Valerie Wiebe,

Michael Woelcke,

President & COO

Chair of the Board & Executive Committee

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Concordia’s History Concordia Hospital was started in 1928 by a group of Mennonites who had immigrated to Canada from Russia. Seeing the need for health care in the growing immigrant community, they started their first project, which was a four-bed maternity hospital on 290 Machray Avenue, with two volunteer nurses and one volunteer obstetrician. Over the past 90 years, with God’s blessing and the dedication and perseverance of many, Concordia Hospital has grown to include an acute care hospital and a long term care facility, serving 320 patients and residents with an extensive campus of services. Despite the many changes and the growth, the mission of Concordia Hospital remains the same, “To provide outstanding health services, in a way that reflects Mennonite Christian values and demonstrates our passion to serve our community.”

290 Machray Avenue

Left to right: Drs R. Claassen, H. Oelkers, N.J. Neufeld, and G. Hiebert

We believe that we have a mutual obligation to care for each other. In all that we do, we strive to follow the example of Christ who was moved by compassion to heal the sick, comfort the sorrowful and welcome marginalized people. We emphasize the connections between faith, words and actions. Just like those who started Concordia in 1928, we hope that you will feel that obligation as we provide care and service at Concordia today.

“True evangelical faith cannot lie sleeping, it comforts the sorrowful… it heals the wounded.” (Menno Simons 1583).

Mission, Vision, Values Mission The mission of Concordia Hospital is to provide outstanding health services, in a way that reflects Mennonite Christian values and demonstrates our passion to serve our community.

Vision The vision of Concordia Hospital is to be an excellent community hospital.

Values Compassion and Respect We believe in the sacredness and uniqueness of all patients, their families, and members of the Concordia Care Team. We treat each other with compassion and respect.

Excellence Each of us is committed to excellence. We will consistently improve the quality and safety of our care and services.

Teamwork We are committed to working together as a team. Our Concordia Care Team includes patients, family members, physicians, staff and volunteers.

Accountability We are each responsible for our own actions as well as the success of the team. We show a sense of ownership and are responsible to our community for Concordia’s performance.

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The healthcare and services we provide matter. We rely on feedback to tell us how we are doing.

If you have questions or concerns about any part of your hospital experience, please speak freely with: • • •

The nurse, doctor or any member of the care team. The manager or nurse in charge on the unit. Email patientrelations@concordiahospital.mb.ca or call 204-661-7401

If you are uncomfortable doing this, consider asking a friend or family member to help. We encourage you to discuss your concerns as soon as possible, while still in hospital. Speaking up will help us to improve your experience at Concordia. Please tell us when our staff are doing a good job, or when you have a positive experience or you have suggestions for improvement. We appreciate hearing from you.

Here are a few ideas for sharing your feedback: • • •

Send a thank you card or letter to the staff on the unit that cared for you. Consider making a donation to Concordia Hospital Foundation. Share your comments with the Executive Team by sending a letter, calling 204-661-7401 or emailing patientrelations@concordiahospital.mb.ca

Patient Experience Surveys

Questions, Concerns, and Feedback

Patient Relations

Concordia Hospital participates in the Winnipeg Regional Health Authority (WRHA) Patient Experience Surveys. The surveys are sent out to a random selection of people who have been admitted to our hospital or have needed to use the Emergency Department’s services. If a person is randomly selected for a survey, it is sent in the mail usually two to three months after their visit. The surveys have been developed by the National Research Council of Canada and ask a variety of multiple choice questions (with room for comments) regarding the care and services received at the hospital. Concordia Hospital then uses the survey feedback that has been submitted to help inform our care teams about what is done really well with the care we provide, and areas where there is opportunity to improve. The feedback is then used to make further improvements to our patients’ experience to ensure we are providing the best care possible.

Tell Us Your Story We’d love to hear from you. Tell us about your experience at Concordia Hospital. Was there something or someone who impressed you? Are there areas where you think we can do better? Share your feedback with us by filling out our online form at https://forms.manitoba-ehealth.ca/ch/tellusyourstory/. Provide your name, email address, and your feedback. Let us know if you would like us to contact you to further discuss your feedback. If you choose to be contacted, you will be contacted within two working days.

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Getting Around

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Parking Patients and visitor parking can be found in the parking lots in front of Concordia Hospital and Concordia Place.

Accessible parking Parking for persons with a disability is available near the Emergency Department and the Rehab Services area (back of the building - enter off Kimberley Ave.). The appropriate parking decal must be displayed on the rearview mirror.

Hourly parking Parking is available on an hourly basis in front of both Concordia Hospital and Concordia Place.

Frequent visitor parking If you need to make many or long visits to Concordia within a short period of time, a long term parking pass is a convenient and affordable option. The price of a seven day pass is $40 while the price of a 30 day pass is $80. GST is included in these rates. The pass will work in the South East lot located in front of Concordia Place. To purchase a pass, contact the Security Services office located in the front lobby of Concordia Hospital or call 204-661-7229.

Meter parking Metered parking spaces are available on the front driveway of Concordia Hospital.

Transit Bus Information Printed Transit schedules are available at the Front Lobby Ambassador’s kiosk located next to Information in the front lobby. For information on bus routes and schedules, please visit the Winnipeg Transit website http://winnipegtransit.com/en

Handi-Transit Information Handi-Transit provides public transportation to individuals with disabilities who are unable to use regular Transit service. Door-to-door service is provided, using specially equipped vehicles and taxi cabs. Registration is required to use Handi Transit. Certain eligibility requirements apply. For more information, call Handi Transit at 204-986-5722 or visit http://winnipegtransit.com/en

Taxi Information Taxi pickup may also be arranged by using the taxi phones (buttons are located at the bottom of payphone keypads) at our Emergency Department and the hospital lobby. Taxis may pick up and drop off fares at any of our entrances. Please do not order a taxi pickup until you are ready to leave Concordia.

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Drop Off and Pick Up Visitors to Concordia can be dropped off or picked up at any of our major entrances. However, all entrances have a 15-minute loading zone restriction; vehicles cannot be left unattended. Please plan for this when making your arrangements to be picked up or dropped off. Please be courteous and do not block the way of other drivers, ambulances, healthcare staff and please adhere to the fire lane restrictions.

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Family members are part of the care team as they are integral to the life and healing of a patient/resident. Family members provide support, comfort, and important information during their health care stay regardless of time of day, day of week, or department. Families are welcome 24-hours a day according to patient preference. The number of people welcomed at the bedside at any one time will be determined in collaboration with the patient and family. In situations, where there are shared rooms, this negotiation will include the other patient, his or her family, and other partners in care. Children supervised by an adult are welcome.

Visitor Information

Visiting Hours

If you are visiting a patient in the Intensive Care Unit (ICU), please report to the ICU waiting area to request permission to enter the unit. Visitors are welcome from 8 a.m. to 8 p.m. or from 11 a.m. to 8 p.m. for surgical patients.

Doors locked at 9 p.m. All entrances to Concordia are locked at 9 p.m. - except the entrance to Emergency, which is open 24 hours. To access the hospital after 9 p.m., enter and exit through the Emergency Department.

Who May Visit The support of family and friends is important to a person in hospital. In most cases, visitors are appreciated and welcome. Visitors under 18 years of age must be accompanied by an adult. A patient, family or health care team may decide to restrict visitors. For example, hospital staff may ask visitors to leave or limit the number of visitors in a room. Please respect that this measure is taken to protect the patient’s best interests. Pets are generally not allowed to visit. Special consideration is made for Service Dogs and for Pet Therapy. These arrangements must be made in advance with the Manager of Patient Care on the unit.

If you have questions If you have questions about visiting a patient, call the nursing station of the unit you wish to visit.

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Things to Consider • •

• • • •

Please do not visit if you are not feeling well. Be thoughtful of the rights of all patients and hospital staff. Be sure to treat them with courtesy and respect, and please assist with the control of noise and the number of visitors. Lounges are available on most floors. Flowers and balloons may impact individuals in the immediate environment who suffer from allergies. Suggestions for gifts include books, magazines, puzzle books, a new nightgown or pajama’s, slippers, sending a Well Wish (see Well Wishes for Patients for more information), etc. Please do not wear scented products as some individuals may suffer from allergies/sensitivities. Visitors must respect our patients’ right to privacy. Visitors must leave the patient room or care area when asked to do so by staff. Sleeping in a patient’s room may be considered following consultation with the patient and the care providers. For safety reasons, adult supervision of young children is required.

If you need help finding a unit Staff at our information desk can provide you with a map highlighting your route and destination. Also, Concordia volunteers are available to help you find your way. You can recognize our volunteers by the blue vests/jackets they wear. You may also ask any of our staff to give you directions. Each member of our hospital team is required to wear an identification badge. Our staff can answer questions of where departments are located, or refer you to someone who can help you find your way.

Flower deliveries To keep our patients safe from infections, flowers are not permitted in some areas of the hospital. Please check with unit staff before sending or bringing flowers to a patient.

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Respecting Privacy and Comfort Most rooms at Concordia are not private rooms. When you come to visit a friend or family member, you may see and hear things related to other patients. Please respect everyone’s right to privacy. It’s greatly appreciated when you minimize your impact on other patients and their visitors. Please remember that people’s private information is confidential by law. Do not discuss what you see and hear in the hospital and please refrain from videotaping.

Visitor Lounges / Waiting areas Lounges and waiting areas are provided for patients and visitors at various locations throughout Concordia. Ask your nurse to assist you or your family in locating the lounge closest to the unit you are visiting. Complimentary television is provided in most waiting lounges.

Public washrooms Public washroom facilities are located on the Main and Ground floors. A wheelchair accessible washroom with diaper changing station is located on the Ground floor. Note: patient washrooms are intended to be used by patients only.

Smoke-free In accordance with City of Winnipeg Outdoor Smoking By-Law No. 62/2011 and WRHA policy, Concordia Hospital is a smoke free facility. Smoking is not permitted anywhere on the property of Concordia Hospital, including all entryways, grounds and parking areas. This includes the use of e-cigarettes.

Alcohol Alcoholic beverages are not allowed within Concordia.

Cell phones and other wireless communications devices The use of cellular phones and other wireless devices is permitted in Concordia Hospital, except where indicated.

Postal Service Volunteers deliver in-hospital mail to all departments and can be asked to read cards and letters received by a patient. They are also available to write letters. A Canada Post mail box is located outside the main hospital entrance.

If you wish to send a card or letter use the following format:

Patient Name c/o Concordia Hospital 1095 Concordia Avenue Winnipeg, MB R2K 3S8

Scent Free Concordia Hospital is a scent free facility. Perfumes, colognes, and scented toiletry products may not be used in the facility.

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Hospital Services

The Concordia Café The Concordia Café is located on the ground floor of the Hospital just outside the public elevators.

Hours of Operation: • •

Monday to Friday, 7 a.m. to 8 p.m. Saturday, Sunday and Statutory Holidays, 8 a.m. to 3:30 p.m.

Tim Hortons and Grab and Go The Concordia Café features Tim Hortons which offer a variety of hot and cold beverages with a large variety of pastry choices. Concordia Café also offers an excellent selection of grab and go food choices that you can enjoy ranging from our assorted salads, deli sandwiches, wraps, bun-wiches, and many other cold food options.

Vending For your convenience, 24-hour vending machines are located in the back seating area of the Café as well as outside the Café, in the Emergency Department and Main Lobby.

Automated Teller Machine An automated teller machine is located across from the public elevators on the main floor. The $1.50 service charge for your transaction is a donation to the hospital.

Crutches, Canes and Walkers If walking aides are required, patients will be given information on how to rent or purchase them.

Hair Care Beauty Salon The unisex salon located in Concordia Place is open to patients of Concordia Hospital and offers cuts, colours, highlights, styling and perms. All services are provided at a reasonable rate.

Hours of Operation: Monday to Friday, 9 a.m. to 3 p.m. To book an appointment call 204-661-7207 (external) or 7207 (internal).

Telephone and Television Rentals Telephone and television rentals are provided by Hospitality Network. Weekday Activations: From the patient bedside telephone, dial extension 7515 and a Hospitality Network Representative will assist you during the hours of 8 a.m. to 7 p.m., excluding statutory holidays. Weekend Activations: All requests must be directed to the Hospitality Network Representative who is on site between the hours of 4 p.m. to 7 p.m. The representative can be reached at 7515.

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To activate outside of the hospital: Please call 1-866-223-3686 during the hours of 8 a.m. to 7 p.m. Monday to Friday, and 9:30 a.m. to 7 p.m. Saturday and Sunday, excluding statutory holidays. Note: All rental services (including special rates for long term renters) are nonrefundable and non-transferable to another patient.

Concordia Community Pharmacy The Concordia Community Pharmacy is conveniently located inside Concordia Hospital on the ground floor across from the occupational therapy/physiotherapy waiting area.

Lost and Found Please see Security Services. To enquire about a lost item, please call 204-661-7229 or visit the Security Office.

Security Services For your safety, cameras are located throughout Concordia and Security personnel patrol the buildings and grounds 24 hours per day. Phone: 204-661-7229, 24 hours a day

Staxis and Wheelchairs Staxi Chairs Staxis are transport chairs available for outpatients and visitors who need assistance travelling to and from appointments at Concordia. They are for adult use only (age 12 and up). The chairs require another adult to push you. Please have a family member or friend accompany you if you need to use a Staxi. Please return the Staxi chair to the front lobby when leaving the hospital.

Wheelchairs Wheelchairs are available for use while you are in the hospital, and to get you to the front entrance when you are discharged. Please do not remove wheelchairs from Concordia. If you think you may need a wheelchair once you are home, your health care team can make those arrangements with you as part of your discharge plan.

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Well Wishes to Patients Sending your love to patients at Concordia Hospital The Concordia Hospital “Well Wishes” program gives you the opportunity to send your special thoughts and best wishes to patients at our facility. Well wishes from family and friends bring a bright ray of sunshine to recipients, and are a wonderful way to show how much you care.

How it Works Concordia Hospital Volunteers deliver “Well Wishes” to patients on a daily basis (excluding weekends and holidays). The process is simple. Go to the Well Wishes link on the Concordia Hospital website www.concordiahospital.mb.ca, compose and submit your message. Our volunteers will receive the printed email and hand deliver it to the patient. If the patient wishes, the volunteer will read the message aloud. All messages received are handled confidentially. However, a Concordia Hospital Volunteer Services staff member will need to read these messages in order to ensure content is appropriate. As well, patients may choose to have the message read aloud. The system is designed for well wishes only. We cannot send outgoing replies from patients. E-mails intended to conduct personal business, containing questionable content or business/vendor solicitations will be deleted from the system. If the patient has been discharged, or cannot be located in our facility (some patients request anonymity), the email will not be delivered. Send your love through the Concordia Hospital “Well Wishes” program, and make today special for someone close to you in our care. Please be aware that you are unable to insert pictures or send any form of attachment(s).

Spiritual Care Spiritual Care at Concordia is reflective of our core value of compassion and respect. Our staff are trained to accompany and support our patients and their loved ones during a time of illness while being respectful of their beliefs, values, and religious or spiritual background.

We offer the following services: • • • • • •

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Listening with empathy and understanding Grief support at time of diagnosis or end of life Dignity therapy, prayer and inspirational readings Arranging services, rituals, sacraments and ceremonies respecting one’s beliefs Assisting patients and their families with ethical issues and decision making Bereavement after-care

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The Hospital Chapel (on main floor): • • • •

Open 24 hours each day for prayer and reflection Interdenominational service, Wednesdays at 11 a.m. Roman Catholic Mass, fourth Thursday of each month at 11 a.m. Spiritual Reflections, third Thursday of each month at 10:30 a.m.

Aboriginal Healing Ceremonies: •

Sacred space is available weekdays and after hours on the ground floor

Hours of Service: • • •

Chaplains are on duty Monday to Friday, 8 a.m. to 4:15 p.m. On-call service providers are on duty on off hours, weekends and stat holidays Roman Catholic priest is on-call daily except, 11 p.m. to 7 a.m.

Chaplains can be reached by calling Information at 204-667-1560 (external calls) or by calling “0” (internal calls).

Volunteer Services Giving Back Concordia Hospital is a community hospital, and we have always relied on community support. Volunteers have been the cornerstone of Concordia Hospital since its inception more than 89 years ago. Volunteers contribute their unique talents, skills, and knowledge to our facility and our community to provide personalized attention to our patients, to enable employees to concentrate on the work for which they are trained and to foster good relations between the hospital and the public which it serves. Over 350 volunteers provide over 27,000 hours of service to Concordia Hospital and Concordia Place. Are you interested in getting involved? We offer a wide variety of volunteer opportunities. For example, volunteers assist as ambassadors throughout the hospital, provide visits to patients, and deliver newspapers and fresh water to inpatient units. Volunteer positions are available 7 days a week, in morning, afternoon and evening shifts. To volunteer at Concordia Hospital or Concordia Place, please complete our online application at www.concordiahospital.mb.ca/volunteers

Meal and Leisure Companion Program The one-to-one Meal and Leisure Companion Program is a volunteer assisted program, where volunteers visit and assist patients who require meal set up, cueing, encouragement to eat and/or who may benefit from enhanced social interaction. The program is offered on all in-patient units (excluding ICU, Emergency and Observation) for all meals, daily (dependent on volunteer availability).

The program provides the following benefits to patients:

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1. 2. 3. 4. 5.

Focuses on eating as a pleasurable activity Opportunity for independence Enhances socialization Promotes increased oral intake Early identification of barriers to oral intake (such as diet texture/swallowing concerns, pain management, food preferences, etc.).

Patients identified with one or more of the following would be eligible to participate in the program: • • • • •

social isolation/impaired social interaction depression/anxiety hearing or visual impairment impaired memory inadequate oral intake and/or weight loss

If you would like to learn about this program for your loved one, please speak to a nurse.

At risk for falls? Falls are a leading cause of injury related to hospitalizations in the elderly population. Many people suffer serious injuries as the result of falls. Concordia Hospital is committed to reducing falls in the hospital setting. Tell the nurse if there are any issues that relate to you or your family member so that we can plan ways to reduce the risk of falls. Concordia Hospital has a Falls Prevention Program to alert staff when someone may be at risk for falls. A falling man symbol placed at the head of the bed indicates that a patient may be at risk for falls. Staff will implement appropriate safety measures in order to reduce the chances of sustaining a fall while in hospital. It is important for family members to inform staff when they are about to leave. This will allow staff to reset the bed or chair alarm, if one is being used. While no system is fail proof, communication with staff is essential to ensure all safety measures in place work to their fullest potential.

Language Services It is important that you and your family can communicate clearly with your health care team. People specially trained to interpret health information in dozens of languages can assist with many languages and dialects. If you would like to have an interpreter, please talk to your nurse to make arrangements. For American Sign Language-English interpretation services and interveners for deafblind persons, contact E-Quality Communication Centre of Excellence Inc.: Phone: 204-926-3271 Fax: 204-452-0688 TTY: 204-452-0687

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The Personal Health Information Act (PHIA) is a provincial law that governs the collection, use and disclosure of personal health information within the health care system. In accordance with the Act, all personal health information is collected and used in a confidential manner.

Personal health information includes: • • •

Name, age, address and personal health identification number (PHIN) Details about health, history and the care received Details about payment for the health care received

Help Concordia

PHIA

We only share personal health information with those who need to know it, in order to provide care. This may include some or all of the following: • • • •

Health care providers at Concordia Hospital or in the community who are directly providing, monitoring or evaluating health and health care Students who are members of the health care team Those who require such information to conduct health or illness-related research, or to plan and evaluate care in Manitoba Contact information will be shared with Spiritual Care providers in the community and with the Concordia Hospital Foundation, unless it is requested that it not be shared

Rights related to personal health information include: • • •

Examining your personal health information Receiving a copy of your personal health information upon request (photocopying costs may apply) Requesting your personal health information be corrected

Requests and inquiries for copies of your personal health information can be made by calling Medicolegal Correspondence at 204-661-7164. For questions about PHIA, please call Concordia Hospital’s Privacy Officer at 204-661-7155.

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Foundation – Our Funding Priorities Every donation we receive makes a difference. The Concordia Foundation relies on the generosity of caring individuals and organizations to make a difference in the lives of patients at Concordia. We share the belief that community health care is an important investment.

Ways to Give • • • • •

In Memory of a loved one In Honour of a caregiver or unit for care received Host a fundraiser to benefit Concordia Monthly giving through direct debit or credit card Attend a special event such as our Spring Gala or Golf tournament

How to Contact: Phone: 204-661-7156 Fax: 204-661-7452

email: info@concordiafoundation.ca website: www.concordiafoundation.ca

You can donate in person, by telephone, fax, or by mail. Online donations www.concordiafoundation.ca Our office is located on the main floor, our hours are 8:30 am to 4:30 pm Monday to Friday.

TOGETHER WE ARE TOUCHING LIVES... FOREVER

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My Health Teams bring together different health care providers close to home to provide the best care for you. Most teams are made up of doctors, nurses, nurse practitioners and others who work together to provide high-quality care. Each team member uses their expert knowledge and skills to provide the very best care possible. Some My Health Team providers will be based in the same clinic, health centre and/or community. Other providers will be in different locations. But they all will work together to plan and deliver care.

My Health Team will help to: • •

• • •

Link you with other health services and community resources depending on your needs. Connect you with an appropriate My Health Team provider. For example, a nurse may see you regarding diet concerns, or a mental health counselor may provide some short term counselling and link you with other resources to support your needs. Work with you and team members to manage and track your care in a coordinated manner. Reduce the time you spend repeating your medical history to different health care providers. Help you avoid unnecessary trips to the emergency room or urgent care.

Community Resources

My Health Team

If your regular doctor or health care provider joins a My Health Team, you will be able to access the services of that team. No individual registration is needed. Ask your doctor if he/she is part of a My Health Team.

My Right Care Emergency Departments are for health emergencies. Conditions that require emergency treatment include: • • • • • • • • • •

heart attack stroke major trauma severe head injury loss of limb in an accident severe difficulty breathing (due to an allergic reaction or another cause) sexual assault domestic violence severe bleeding or any time a person is unconscious

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If your health needs are not of an urgent nature, the following options are available: • • • • • • • • •

QuickCare Clinics Walk-in Clinics Urgent Care Centres Mental Health Services Pharmacists Pan Am Minor Injury Clinic Family Doctor Health Links – Info Santé Manitoba Poison Centre

To learn more about these options and find your right care, visit www.myrightcare.ca (See additional “Community resources” also listed on pages 26-27”.

Concordia Place Concordia Place is a 140-bed Personal Care Home which strives to provide compassionate care and services in a home-like environment, guided by Concordia’s Mission, Vision and Christian Values. Concordia Place supports an “age in place” philosophy. Each room is single occupancy, that has its own washroom (toilet and sink) and is furnished with a bed, a nightstand, a dresser, and a chair. Residents have the ability to personalize their room as able. In addition to medical services, Concordia Place also provides services such as, but not limited to: Clinical Dietitians, Therapeutic Recreation, Spiritual Care, Hair Care & Esthetic Services, Finance, Mail and Laundry Services. Questions can be directed to the Admissions Coordinator at 204-661-7186.

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Additional Community Resources Health

Child/Youth/Parenting

Family Doctor Finder Connects you with doctors accepting new patients. 204-786-7111 www.gov.mb.ca/health/ familydoctorfinder/register.html

Provincial Child Daycare Office Provides information on available licensed daycare centres in Winnipeg. 204-938-5185 www.gov.mb.ca/childcare

Home Care Services 204-788-8330 (Central Intake)

Breastfeeding Services 24 hour breastfeeding hotline. 204-788-8667

Smokers Helpline 1-877-513-5333 www.smokershelpline.ca

Elmwood High School Teen Clinic Tuesdays 4 p.m. to 8 p.m. (no charge) Medical services also available.

Access River East 975 Henderson Hwy General Information..............204-938-5000 Public Health Nurse................204-938-5300 Community Nutritionist....... 204-938-5333 Families First Program...........204-938-5300 Midwifery Program................204-938-5054 Primary Care Clinic.................204-938-5050 Community Facilitator.......... 204-806-3548

Access Transcona Drop-In Teen Clinic Health issues for 13 to 19-year-olds. 204-938-5700 845 Regent Avenue West Thursdays 4 p.m. to 7 p.m.

Counseling Services Mobile Crisis Service 24 hour support for mental or psychosocial crises. 204-940-1782 Willow Place Crisis Line Crisis services and women’s shelter. 24 hour phone: 204-615-0311 Klinic Community Drop-In Counseling Program Access Transcona – 845 Regent Avenue West 204-784-4067 Free of charge Tuesdays noon to 7 p.m. www.klinic.mb.ca

Patient Services Directory

Parent/Child Programs Free family support and early learning programs for babies, toddlers and preschoolers. 204-667-7130 ext. 220 River East Transcona School Division River East Parent Support Network Community Living Winnipeg. For parents with children with special needs. 204-786-1414 Access River East – 975 Henderson Hwy Meets the fourth Monday of every month (September to June) from 7 p.m. to 9 p.m. Elmwood Community Resource Center Parenting supports, youth recreation, adult literacy programs & employment programs. 204-982-1720 200 Levis Street www.elmwoodcrc.com

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Older Adults Good Neighbour’s Active Living Centre Offers special events, outings, presentations, exercise classes and workshops. 204-669-1710 720 Henderson Hwy Elmwood East Kildonan Active Living Centre Drop in activities such as woodworking, foot care & shuffleboard. 204-669-0750 180 Poplar Avenue Monday to Friday 9 a.m. to 4 p.m. Healthy Aging Resource Team Clinics and supports groups offered such as Diabetes, Meniere’s, and Alzheimer’s support groups. 204-669-1710 720 Henderson Hwy Age and Opportunity Offers various services to support seniors including legal services, counseling services, safety services, widow/widower support group, etc. 204-956-6440 200-280 Smith Street Kingsford House Co-op Congregate Meal Program. Offers seniors the opportunity to enjoy well-balanced meals in a social setting. 204-663-3004 River East – Seniors Resource Finders Congregate Meal Program. Provides the opportunity for individuals 55+ to have lunch at a reasonable price and to meet other seniors. 204-667-6812 River East Seniors Resource Finders Assists residents aged 55+ in River East, including East Kildonan, North Kildonan and Elmwood, in maintaining and enhancing independent living. 204-667-6812

24

Good Neighbours Active Living Centre Programs and services that support and enhance independence for residents aged 55+. 204-669-1710 extension 224 Alzheimer’s Society of Manitoba Assists family and close friends supporting a person with Alzheimer Disease. 204-943-6622, extension 203 Parkinson’s Society of Manitoba Offers support through group discussion and guest presentations for individuals with Parkinson’s, their family members and caregivers. Also offer a weekly exercise and socialization program in River East. 204-786-2637

Miscellaneous Community of Hope 204-663-4673 274 Talbot Avenue Drop In Wednesdays: 7 a.m. to 8:30 p.m. Thursdays: Free lunch noon to 3 p.m. Every second Tuesday: Free supper 6:30 a.m. to 8 p.m. Food Bank: Wednesday 7 a.m. to 8:30 p.m. and Thursday noon to 3 p.m. Get Better Together Free six-week workshop to help Manitoban’s with ongoing health conditions take control of their health. 204-632-3922 Winnipeg Harvest Crisis Food Line Connects you with food banks in your area. 204-982-3660 www.winnipegharvest.org

www.concordiahospital.mb.ca


Notes

Patient Services Directory

25


Contributing Advertisers

Contributing Advertisers Index Concordia Hospital is extremely grateful to all advertisers for helping to make this guide possible. Please note, an advertisement in this guide does not imply an endorsement by Concordia Hospital.

Assistance Living

Physiotherapy

Thorvaldson Care Centre........................... 31

Dental Kildoman Crossing Dental Centre........... 27

Drug Addiction Treatment & Recovery

Complete Physiotherapy.............................. 26 Harbourview Therapy...................................29 Pembina Physiotherapy................................ 26

Personal Care Drake Medox Health Services.....................30

Aurora Recovery Centre............................. 28

Funeral Services Dignity Memorial Funeral Homes........... 27 Glen Eden Funeral Home & Cemetery... 29

Home Care Drake Medox Health Services................... 30 Reliable Home Care Agency..................... 31

Nursing Drake Medox Health Services.....................30

Retirement Residence All Seniors Care............................outside back Donwood Manor.............................................29

We have skilled physiotherapists that provide an array of services including: MANUAL AND MANIPULATIVE THERAPY EXERCISE PRESCRIPTION | ACUPUNCTURE DRY NEEDLING | ORTHOTICS POST HIP AND KNEE REPLACEMENT THERAPY We can direct bill to MPI, WCB and Blue Cross

www.pembinaphysiotherapy.com 11-2077 Pembina Highway, Winnipeg

204.261.7190

pembinaphysio@gmail.com

EVENINGS & WEEKENDS APPOINTMENTS AVAILABLE Physiotherapy • Massage Therapy • Balance and Fall Prevention Programs Vestibular/Concussion Therapy • Post Surgical Rehab • Orthotics • Acupuncture

We Direct Bill to Most Insurance Companies

3-1115 GATEWAY RD • 204-661-1900 www.completephysiotherapy.ca

26

www.concordiahospital.mb.ca


We’re here to make you smile! For more information and to book an appointment now please go to our website

www.kcdental.ca

Dr. Bruce Bohunicky • Dr. karen Lischka • Dr. MichaeL Porco • Dr. JuLie Pfeffer • Dr. TiMoThy Lin

s erv ices include: pReventAtive DentistRy | iMplAnts | Fillings | BRiDges | CRoWns | oRthoDontiCs | DentuRes DentAl hygiene | teeth Whitening | Root CAnAls | KiDs DentAl | pRo-Fit Mouth guARDs

2 0 4 . 6 6 3 .6 8 6 8

780–1615 Regent Avenue West | Winnipeg, MB info@kcdental.ca | www.kcdental.ca |

C e l e b rat i n g L i v e s

with Dignity

Dignity Memorial® funeral homes in Winnipeg are committed to providing compassionate care to families during the most difficult times. By pre-planning your arrangements, it can add up to significant savings and protect your family at a time of need. As members of the Dignity Memorial® network, the nation’s leading funeral homes and cemeteries, we are able to offer unparalleled services and benefits when it matters most.

ASK US FOR YOUR FREE COPY OF OUR PERSONAL PLANNING GUIDE THOMSON “IN THE PARK” Funeral Home & Cemetery 1291 McGillivray Blvd. 204-925-1120

THOMSON

Funeral Home 669 Broadway 204-783-7211

www.dignitymemorial.com

Patient Services Directory

Dignity

®

MEMORIAL

L I F E W E L L C E L E B R A T E D®

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28

www.concordiahospital.mb.ca


D

DonwooD Caring for Seniors with dignity, respect and Christian values.

Beautiful. Personal. Affordable. At your time of need or when planning ahead, call 204-338-7111 www.glenedenmemorial.ca 4477 Main St., West St. Paul

Ask for a Planning Kit!

FREE

Glen Eden Funeral Home & Cemetery by Arbor Memorial

DonwooD is pleased to announce the addition of assisted living services at the Elderly Persons Housing unit. This building of 119 apartments now provides an affordable housing solution to seniors together with enhanced living supports that include 24hour on-site support, meals, light housekeeping, and activity programming.

EldErly PErsons Housing 165 donwood drive | Winnipeg, MB For more information, please call 204.668.4410 or visit us at

www.donwoodmanor.org

Patient Services Directory

Arbor Memorial Inc.

Ad Size: 2.813”w x 2.813”h, CLR Publication: Misericordia and Conco Services Directories Contact: Erik Moloney Format: high res PDF Due: Oct. 19

PHYSIOTHERAPY ATHLETIC THERAPY MASSAGE THERAPY

PRT-060-S-AD Business car Cold Ref.#: Unit Rentals, ©Arbor Memorial Inc., 2016 Post-Operative Knee Classes

Ph: 204-615-2888

www.harbourviewtherapy.com

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DRAKE

MEDOX

HEALTH SERVICES

Winnipeg Assisted Living and Home Care Professionals. With the help of our professional home caregivers, you or a loved one will be able to continue living in familiar surroundings, allowing you to enjoy your privacy, dignity and independence. Our team of health care professionals provide:

• Home Support

• Nursing Care

• Personal Care

• Respite Care

• Assistance with Daily Living Routines

A Drake Medox consultant is available 24 hours daily at 204-452-8600 to assist clients in determining the appropriate level of service that may be required.

www.drakemedoxwinnipeg.com

24 Hour

SUPPORT LINE

204-452-8600

A TRUSTED LEADER IN THE WINNIPEG HEALTHCARE COMMUNITY SINCE 1971. Drake Medox Health Ser vices, 116-2025 Corydon Avenue, Winnipeg, MB R3P 0N5

30

www.concordiahospital.mb.ca


“We provide assistance in short and long term recovery, after hospital care and end of life support.”

Thorvaldson Care Center

Manitoba’s only Intermediate Care Facility for Seniors • 24 hour care/supervision • Registered Nurse (on-site) • Medications administered • Assist with dressing and hygiene • All meals, laundry, housekeeping and Recreation programs included • Private, bedsitting rooms

Please call for more information or to arrange a tour: Jocelyn Thorvaldson

Over 60 Years of Caring for Seniors

204-452-4044 thorcare@shaw.ca

495 Stradbrook Ave. | Winnipeg, MB

www.thorcare.ca

Patient Services Directory

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INGDaily S LEAours W T NO for en Op

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Boulevard North Phase II NOW OPEN 24 HOUR SUPERVISION IN A SECURE SETTING

Call Chassity to schedule your personal visit!

204.298.0542

The Experts in Seniors Care

4 Assisted Living 4 Memory Care

4 Convalescing Care PE

RI

204.586.2273

www.allseniorscare.com Where Caring is Our Number One Concern™

PROUDLY

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KILDONAN PARK

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River Ridge II

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2701 Scotia Street (Off Ridgecrest)

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Profile for Willow Publishing

Concordia Hospital Patient Services Directory  

Concordia Hospital Patient Services Directory. Winnipeg, MB

Concordia Hospital Patient Services Directory  

Concordia Hospital Patient Services Directory. Winnipeg, MB

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