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Central Community Health Centre

Central Community Health Centre

Services Directory Central Community Health Centre 359 Talbot Street, St. Thomas, ON N5P 1B7 Phone 519.633.7989 Fax 519.633.8467 Email: info@centralchc.com Website: www.centralchc.com


Our Vision Accessible, person-centred care for all.

Our Mission We provide quality care to meet your health and wellness issues.

Our Values Working within the context of a community development model we are committed to: • Placing clients and community at the centre of all we do • Respecting the value that each individual brings the CCHC • Being inclusive • Evoking compassion, warmth, and respect in all that we do • Holding each other accountable for achieving our Mission and Vision • Approaching all that we do with honesty, integrity, and commitment • Pursuing excellence at all times.

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Director’s Letter As we enter our fifth year of service in the communities of Southold Township, Central Elgin and St. Thomas, it is appropriate to say thanks to our clients, our volunteers, our wonderful Board of Directors, staff, partners and other community supporters. With this support, we have welcomed 2100 new clients, formerly without a health care provider, and provided programming for 800 residents. As I reflect, it has been an exciting time - building our centre, our staff and our services. We have been supported and helped by many people along the way. Our initiatives have been an example of true community development.

Judith Wiley

Executive Director Central Community Health Centre

Over that same time, we have developed partnerships with other community agencies, in particular Public Health, CMHA, Ontario Works, YWCA, Destination Church, Northside Community HUB, and many others. In addition to primary care, we now offer a wide range of allied health services including chiropody, dietitian, physiotherapy, chiropractic, physical therapy, social work, system navigation and others. We would be remiss if we didn’t thank one of our most important partners, the Southwest LHIN. So, thank you all and we look forward to many more years of service and to extending our reach and our services.

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Central Community Health Centre (CCHC) Is a charitable organization whose purpose is the delivery of comprehensive primary care services to individuals and families in St. Thomas, Central Elgin and Southwold Township. CCHC’s services complement existing healthcare in these communities, and include health promotion, illness and injury prevention, and the diagnosis and treatment of illness and injuries. The Central Community Health Centre works in collaboration with the Southwest Local Health Integration Network along with various agencies and services within Elgin County. These partnerships enable us to provide our clients and the surrounding community with the care and programming they need.

Central Community Health Centre 359 Talbot Street, St. Thomas, ON N5P 1B7 Phone 519.633.7989 Fax 519.633.8467 Email: info@centralchc.com Website: www.centralchc.com Hours of Operation

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Monday, Wednesday, and Thursday

8:30 a.m. to 7:00 p.m.

Tuesday and Friday

8:30 a.m. to 5:00 p.m.

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Our Centre’s Staff consists of: • Physicians & Nurse Practitioners

• Health Promoter

• Registered Practical Nurses

• Community Outreach

• Social Workers

• System Navigator

• Dietitian

• Volunteer Coordinator

• Chiropodist

• Administrative staff

Our Allied Service Providers • Physiotherapist

• Exercise Trainer

• Physiotherapist Assistant

• Chiropractor

Our Model of Care Comprehensive, accessible, client- and community-centered, inter-disciplinary, and community-governed are the hallmarks of the model of care which is grounded in the community development approach and is inclusive of the social determinants of health, including shelter, education, food, income, a stable eco-system, sustainable resources, antioppression, inclusion, social justice, equity and peace. The CCHC offers the residents of Central Elgin, Southwold Township and St. Thomas a range of comprehensive primary health care and health promotion programs. These are the five service areas: 1. Primary care 2. Illness prevention 3. Health promotion 4. Community capacity building 5. Service integration The services are designed to eliminate barriers such as poverty, geographic isolation, ethno- and cultural-centrism, racism, sexism, heterosexism, transphobia, language discrimination, ageism, ableism and other harmful forms of social exclusion, to accessing health-care. Barriers may include issues such as complex mental illness that can lead to an increased burden or risk of ill health.

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The CCHC Model of Care is: Comprehensive The CCHC provides comprehensive, coordinated primary health care for its communities, encompassing primary care, illness prevention, and health promotion, in one-to-one service, personal development groups, and community-level interventions. Accessible • We work to improve access, participation, equity, inclusiveness and social justice by eliminating systemic barriers to full participation and creating oppression-free environments. • We apply expertise to ensure access for people who encounter a diverse range of social, cultural, economic, legal or geographic barriers that contribute to the risk of developing health problems. • We Identify and provide culturally-appropriate programmes and services, and programmes for the non-insured. • We design accessible facilities in convenient locations and 24-hour oncall services. Client- and community-centered • We work to continuously adapt and refine our ability to reach and serve our clients and communities. • We base our programs and services on population health needs and best practices for serving those needs. • We strive to provide client-centered care.

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Inter-professional • We build inter-professional teams who will work in collaborative practice. In these teams, salaried professionals will work together in a coordinated approach to address the health needs of their clients. The CCHC’s inter-professional teams will include physicians, registered practical nurses, nurse practitioners, a dietitian, social worker, health promoter, community outreach/system navigator and administrative staff. Integrated • We develop strong connections with the health care system and community partners to integrate CCHC service delivery with other health and social services. • We foster integration and efficiency by providing timely services, appropriate referrals, and the delivery of seamless care. Community-governed • We enhance the health of our diverse communities through the leadership of a volunteer community board and committees. • We respond to the needs of our community (St. Thomas, Central Elgin and Southwold Township). Grounded in a community development approach • We take action on local community initiatives and needs. • We build on community leadership, knowledge and the life experiences of community members and partners to contribute to the health of our community. • We increase the capacity of communities to improve community and individual health outcomes. Inclusive of the social determinants of health • We recognize that health is impacted by the social determinants of health, including shelter, education, food, income, a stable eco-system, sustainable resources, anti-oppression, inclusion, social justice, equity and peace.

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• We strive to improve social supports and conditions that affect the long-term health of our clients and community, by participating in multi-sector partnerships and developing public policy, within a population health framework.

Services Healthy people living in a healthy community go hand in hand. Our clinical services and health promotion programs include: • Assessment and management of Health Conditions • Ongoing Treatment of Chronic Illness (e.g. Diabetes and Heart Disease) • Education and Support for Self-Care • Illness Prevention and Health Promotion • Laboratory Services (e.g. blood tests)

Who can become a registered client? If you do not have a family physician and live in St. Thomas, Central Elgin, or Southwold Township we welcome you to consider becoming a Registered Client. Once you are registered with our Centre you will be able to receive primary health care services from a team of Nurse Practitioners, Registered Practical Nurses, Family Physicians, Dietitian, Chiropodist, Chiropractor, Physiotherapist, Exercise Specialist and Social Worker. Please note: If you have a family physician, you can still access community programs, and the services of the Dietitian by pre-registering. Steps to becoming a registered client: • Complete an application form, available at the Centre. Our staff can help answer your questions. • Our staff will review your application, with priority given to those who are without a family physician and who may have difficulty obtaining health and social services.

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• You’ll take part in an intake interview where you will tell us more about your health needs and what you’re looking for in a health care provider. • We’ll share with you the services that we offer and our partnership approach. • We’ll discuss if we can meet your needs. • Once you become a registered client, you’ll have an appointment for a physical exam. We’ll ask you to sign a consent form so that your past medical records can be sent to us, if possible, and so that we can share information within our team and with other health practitioners to whom we may refer you for additional services. Your privacy will be protected at all times. As a Registered Client you are: • Able to access a Nurse Practitioner or Physician for your health care needs • Able to access our on-site lab services • Welcome to take part in all of the programs and services offered at CCHC. How do I book an appointment? Call the Centre to book appointments. Open Monday, Wednesday, and Thursday 8:30 a.m. to 7:00 p.m. Tuesday and Friday 8:30 a.m. to 5:00 p.m. Phone: 519-633-7989 ext 432 (Triage Nurse) If you are a registered client and are not sure if you should continue to manage an issue at home or come into the Centre, please call so our nursing staff will give you guidance and, if necessary, help you book an appointment. Emergency Situations In emergencies, CALL 9-1-1 immediately or go directly to the nearest hospital emergency department. We are not equipped to deal with emergency or crisis health needs.

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Central Community Health Centre Client Rights & Responsibilities AS A CLIENT OF CCHC I AGREE: • T o be committed to maintaining and/or improving my health and to participate in my health care plan • To treat others courteously, with respect and fairness and without discrimination • To be accountable for my actions and to accept the consequences of my behaviour, which may include being refused service by the Centre • To be on time for appointments and to call and cancel appointments (with at least 24 hours notice) if I am not able to attend • To inform the Centre of any changes in my contact information • To be honest in my interactions with the Centre

AS A CLIENT, I UNDERSTAND THAT I HAVE THE FOLLOWING RIGHTS: • T o express my opinions and be heard in a manner that is open, honest and accepting • To be treated courteously, respectfully, and fairly in a manner that fully recognizes my dignity, privacy and individuality • To have my personal information kept confidential in accordance with the law • To be informed in writing of any law, rule or policy affecting the services I receive and of the procedures for initiating complaints • To be treated in a manner that is sensitive to my individual needs and preferences and which respects my individual differences including various ethnic, psychological, familial, spiritual, sexual, language or cultural factors • To feel accepted and welcomed • To raise concerns with or recommend changes in policies and services to the Centre • To be fully informed about the services provided to me, all aspects of my care and who will be providing the service • To participate in the assessment of my eligibility for a service, and if eligible, in the plan of service set up by the provider • To be informed of services and treatment options, to give consent or refuse consent for services and/or treatment and be informed of the consequences of this decision • To feel safe and free from all forms of abuse

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Primary Care Team Services Our Primary care team consists of Family Physicians and Nurse Practitioners

supported

by

Registered Practical Nurses. Our health care teams work in an interdisciplinary environment

collaborative that

includes

specialists, and other health care professionals. Clients in Central Elgin, St. Thomas, and Southwold Township can access these services by appointment. The centre provides diagnostic services such as a twice daily lab courier, ECG, Spirometry, and Ambulatory Blood Pressure monitoring. We also offer consultants such as a Chiropodist through self-referral. We believe in the importance education both for our staff and for upcoming medical professionals. We provide learning opportunities for students: Residents and Medical students, Nurse Practitioner, Dietitians, and Social Workers.

Family Physicians and Nurse Practitioners Family Physicians are trained in all areas of medicine and can diagnose and treat a broad array of health care problems. They are at the centre of your care, coordinating

and

guiding

you through your health care options. They are experts

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in prevention, treating most acute illnesses and helping people manage their chronic diseases. To ensure your best treatment options our physicians work with Allied Health services, specialists and other health care professionals. CCHC has several family physicians and on occasion medical resident physicians who can address your primary care needs. If your usual doctor is not available you will be seen by another member of the team. Please inform specialists and hospitals of your doctor’s name. This will enable us to receive copies of your reports so that they may be included in your chart. Primary Care Nurse Practitioners are advanced practice nurses RN (EC) registered with the College of Nurses. They have the independent authority to provide wellness care, monitor infant development, screen and monitor chronic disease, diagnose and treat common illnesses and injuries and prescribe most medications and lab tests. They work collaboratively with other members of health care team.

Registered Practical Nurses Registered Practical Nurses direct or work within a team of health professionals in providing patient care and preventing illness. They educate patients on disease and how to lead a healthy lifestyle. They triage and monitor patients, carry out blood work, immunizations and perform clinical and clerical duties. They administer medication and treatments prescribed by nurse practitioners and physicians and help patients rehabilitate from illness or injuries.

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Medical Secretary The Medical Secretary is a support position for both Health Care Practitioners and Administration. The duties include greeting all clients and other visitors who come to the CCHC or call by telephone; listening to their needs and requests and directing them to the appropriate team member. The Medical Secretary also schedules clients for specialists and diagnostic appointments.

Administration Director, Finance and Administration The

Director,

Finance

and

Administration is responsible for the high level management of finance, building maintenance and human resource practices for the Central Community Health Centre (CCHC). The Director works directly with the Executive Director to ensure the development, maintenance and auditing of a comprehensive and confidential system of corporate, human resource, financial and client records as it pertains to relevant legislation. The Director, Finance and Administration serves as bookkeeper/comptroller for the CCHC, and is responsible for all bookkeeping and financial records. Executive Assistant The Administrative team is a support for Administration at the Central Community Health Centre (CCHC). The duties include Human Resources, developing documents letters, and reports and providing an array of support to staff as required. Bookkeeper The Bookkeeper ensures that the general accounting of the Centre is recorded and that appropriate financial reports and documents are produced.

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Health Promotion and Community Development The Community Development Team is made up of a Health Promoter, Dietitian, Volunteer Coordinator Outreach

and

Community

Worker/System

Navigator. Working with our community partners they develop and coordinate individual and group programs that promote illness prevention and health and well being. The team believes that health and wellbeing are shaped by a number of factors such as housing, income, education, employment, and social support networks. These are often referred to as the social determinants of health and the Community Development Team works with other community agencies on committees and initiatives to advocate for programs,services and changes that will positively influence people’s health. Our programs are free and open to all individuals , regardless of whether or not they have their physician at Central Community Health Centre. Our programs are listed at the back of this guide. To learn more please contact CCHC and speak with Gerry at ext. 406.

Social Workers Social Workers registered with the Ontario College of Social Workers assist people in managing their daily lives, coping with issues, navigating relationships, and managing personal and family problems. They help individuals to understand and adapt to illness, disability such as chronic pain and loss. They work with other social services such as government assistance

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and legal aid and are involved in social policy development. Social workers develop, implement, and assess programs to address social issues such as domestic violence, poverty, addictions, and mental health. Individual, couple, and family counselling is available. To obtain an appointment talk to your health care professional.

Chiropody Each foot contains 26 bones, 33 joints, and a network of more than 100 tendons, muscles and ligaments and a vast network of blood vessels and nerves. Such an intricate mechanism deserves specialized attention through Chiropody, the treatment and prevention of diseases or disorders of the foot. Chiropodist can use therapeutic, surgical, orthotic and palliative means to treat foot problems. Chiropodists /Podiatrists are the only health care professionals trained exclusively to assess and treat foot problems. Other health professionals may provide some foot care but only those who are licensed by the College of Chiropodists of Ontario may use the title Chiropodist (pronounced KER-RAH-PO-DIST) or Podiatrist (pronounced PO-DIE-AH-TRIST). This service is available through self- referral or talk to you primary care provider.

Registered Dietitian Dietitians have to meet national standards for education and training. They are also required to be registered with the College of Dietitians in whatever province they work. The Dietitian at CCHC provides individual and family counselling on a variety of food and nutrition issues such as high cholesterol, high blood pressure, bowel concerns, picky eating, unintentional weight loss and a non-dieting approach to weight management. If you have diabetes, you will see the dietitian in the diabetes education program. Our Dietitians accept referrals from health care providers and self-referrals from individuals within our catchment area. They also do group programming the community.

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Volunteer Services Coordinator Volunteers are an important part of what we do at the

Central

Community

Health Centre. Our team of enthusiastic and dedicated volunteers support our staff and clients in a number of different ways including: • Preparing and serving food at our summer Community Barbecues; • Directing and helping clients at our mobile foot care, flu shot and blood pressure clinics; • Driving clients to their medical appointments • Leading community programs; • Typing, copying and other administrative tasks. The Volunteer Services Coordinator is responsible for making sure every aspect of our volunteer program runs smoothly. She works closely with staff members to identify and design new opportunities and programs for volunteers that help to meet the needs of our clients. Each new position gives volunteers the chance to make a difference and to contribute in the great work that the Centre does in their own unique way. Once positions have been identified,

the

Volunteer

Services Coordinator recruits potential volunteers and

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interviews and screens each person to ensure that not only are they right for the position but that the position is right for them. Upon acceptance, new volunteers receive an orientation to the Centre, and training that is specific to their position. Finally, she is there to provide each volunteer with the coaching, assistance, support and recognition that they need to reach their potential. The Volunteer Services Coordinator also works with the staff members at the Centre to help them to provide the best possible experience for both themselves and the volunteers they work with. She puts on training workshops to teach new skills on how to work with volunteers, and offers assistance, coaching and support to help them over any rough spots that might occur. Finally, you will see our Volunteer Services Coordinator out in the community, networking and establishing relationships with other organizations and community partners. These efforts not only help to build and enhance the profile of the Centre and our volunteer program, but also promote volunteerism and the importance of volunteers in creating a healthy community. If you would like to find out more about the Central Community Health Centre’s Volunteer Program or becoming a volunteer, contact Cathy at 519-633-7989 x 427 or by email at cobright@centralchc.com.

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CCHC Mobile Unit

CCHC Mobile Unit is on the road to provide health promotion and primary care in Central Elgin, Southwold Township, and St. Thomas. Look for us at: • Inn Out Of The Cold - the second Monday of the month. (October - April) • Fluoride treatments in partnership with Elgin St. Thomas Public Health at Focus Fairview and Northside Neighbourhood HUB.

Mobile Unit Foot Clinics • Shedden Keystone complex • 200 Chestnut St., St. Thomas • New Beginnings Residential Care Home • St. George St. Residence • Gate House Residence • Walnut Manor Residence • Northside Neighbourhood HUB

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Community Health and Wellness Programs Living Well With A Chronic Condition Are you living with or caring for someone who has a chronic condition such as diabetes, asthma, or heart disease? Join us for a fun and effective self-management workshop. Gerry at ext. 406. Anger Management For Women 5 week session designed specifically for women. Session will provide practical information and help participants to develop skills needed to manage behaviours. Contact Gerry at ext. 406. Quit Smoking Class Interested in quitting smoking? Join us for the latest information on developing a quit plan, dealing with cravings, identifying your triggers, and staying smoke free. To sign up contact Gerry at ext. 406. One on One Quit Smoking Counselling Individual counselling sessions to help you become smoke free. We can help you develop a quit plan and put it in motion. Nicotine patches available through CAMH STOP study. Contact Gerry at ext. 406 for more information. Anger Management 5 week session designed to provide practical information and help participants to develop skills needed to manage behaviours Contact Gerry at ext. 406. Over 50 Drop In Join us for coffee, discussion, excursions and guest speakers. Meet new people and learn new things. The second Thursday of each month from 1:00pm to 2:30pm. Contact Gerry at ext. 406.

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Community Health and Wellness Programs Anonymous HIV Testing In partnership with Elgin St. Thomas Public Health, Regional HIV/AIDS connection and Options Clinic. Contact Jackie at ext. 437 for the next date. Coffee Corner Join us for coffee and snacks and visit with other clients and people from the community. Runs every Tuesday from 9:30am to 11:30am in our Community Room. Craving Change? A 4 week workshop to help you understand why you eat the way you do, comfort yourself without food, change your thinking and change your eating. Call Elizabeth at ext. 409. Mindfulness and Meditation Relaxation can have healing powers for our bodies and minds. Join us and learn some easy steps to a calmer state of mind. Contact Gerry at ext. 406 to sign up. Identification Clinic If you need help to replace lost or damaged identification we can help. We will help you fill in the forms for replacement Birth certificates, SIN numbers, and health cards. Contact Maggie at ext. 406. Yoga A certified instructor will lead you through a 5 week beginner yoga program that you can use at home. Contact Gerry at ext. 406. Client Appreciation BBQs Come out and meet other clients, your neighbours and staff. The last Wednesday of the month, May through August. No cost. No registration.

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Central Community Health Centre is pleased to now be offering programs at the new Northside Neighbourhood Hub located at 114 Confederation St. The HUB is an initiative that came out of a proposal from the Elgin Children’s Network to the Doable Neighbourhood Projects. St. Thomas was chosen as one of four communities in Ontario to establish programs that would promote healthy, connected and safe neighbourhoods. To date there have been several initiatives including way finding signs, a neighbourhood ice rink, and the opening of the Northside Community HUB. There are many other programs and activities underway at the Northside Neighbourhood Hub. Feel free to drop by any time and get a tour and see what’s going on. COOKING WITH KIDS Call Elizabeth at 519-633-7989 ext. 409 • Limited space available COOKING ON A BUDGET Call Elizabeth at 519-633-7989 ext. 409 • Limited space available ID Clinic/ System Navigation Tuesdays, 1:30 pm - 3:30 pm Call Maggie at 519-633-7989 ext. 428 for more information. FLUORIDE TREATMENTS FOR CHILDREN In partnership with Elgin St. Thomas Public Health Times and dates to be determined. Look for information at the HUB!

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Emergency Food Services Organization

Location, Phone & Hours

803 Talbot St. St. Thomas, ON 519-633-5308 Caring Cupboard

Monday & Thursday: 9:30am - 3:00pm Tuesday: 12:00pm – 3:30pm

Salvation Army, Community Services and Thrift Store

105 Edward St. Unit 3 St. Thomas, ON 519-633-4509 Monday – Friday: 9:00am – 4:30pm

283 Colborne St. Port Stanley, ON Christ Anglican Church

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519-782-3122 3rd Tuesday of each month: 3:30pm-6:00pm 3rd Thursday of each month: 10:00am-12:00pm

Service Area & Access

St. Thomas & areas in Elgin where there is no food bank Maximum Access: Once every 60 days

Requirements

Service

• Proof of income

• Emergency help for families and individuals in need

• Proof of address • Proof of identification • Rent Receipt • All income (including government benefits) • All expenses

• No cash given • Perishable and Non- perishable food (including baby food and infant formula) • Personal hygiene products • Referrals to other agencies • Emergency help

St. Thomas & Area Maximum Access: Once every 2 months Port Stanley & surrounding area without access to a food bank

• Service is limited • Rent receipt depending on • Assistance stubs/ income wage stub ID for everyone in the • Given enough home (only for the perishable and nonfirst time) perishable food for 2-3 days

• Based on need

Maximum Access: Once a month

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• Emergency help for families and individuals in need • Non-perishable food provided and a voucher to purchase perishable foods at Foodland


Community Meals Location

Destination Church

Address

Meals

When?

Who can go?

668 Talbot St., St. Thomas, ON

Dinner – Stone Soup Meal

Every Thursday at 6pm

Open to Everyone

Every Tuesday 9:30am to 11:30am

Open to Everyone

3rd Wednesday of every month 11:30am – 1:00pm

Space is limited. Please Contact Elizabeth at Ext. 409

Monday to Friday

Youth aged 12 to 18

519-207-2676

Coffee Corner Central Community Health Centre

359 Talbot St, St. Thomas, ON 519-633-7989

Coffee & snacks Healthy Lifestyle Lunch & Learn

Talbot Teen Centre

745 Talbot St., St. Thomas, ON 519-631-8820

After School Snack

Hot beverages and goodies Grace Café

10 Queen St., St. Thomas, ON 519-860-2513

Light Lunches: soup and sandwich with fruit or salad

Monday to Friday 11:00am – 3:00pm Saturday 10:00am – 2:00pm Always open longer hours when weather is bad.

Anyone *Will give out mitts, gloves, toques and scarves as needed

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Client Visitor Guidelines No Smoking Policy Central Community Health Centre is a smoke free clinic and is committed to providing a healthy environment for clients, staff, and visitors. Smoking is not permitted in doorways and must take place 9 metres (30 feet) from CCHC property. Scent Free Policy Exposures to strong scents and fragrances in the environment can cause strong discomfort as well as directly impact to the health of some individuals. For the safety and protection of clients, staff, and visitors please do not use scented and/ or fragrant products, perfumes or after shave. Parking Clients and visitors can park behind 359 Talbot St. at the Curtis Street parking lot located between East and Mary Street. Parking is free for 2 hours.

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Central Community Health Centre Contact List Central Community Health Centre........................................................................... 633-7989 .....................................................................................................................fax 519-633-8467 Executive Assistant....... .............................................................................................ext. 414 Executive Director...................................................................................................... ext. 403 Primary Care Coordinator........................................................................................... ext. 437 Director Finance and Administration......................................................................... ext. 404 Community Development Coordinator....................................................................... ext. 406 Registered Dietitian .................................................................................................. ext. 409 Volunteer Services Coordinator................................................................................. ext. 427 System Navigator....................................................................................................... ext. 428

Community Contacts Addiction Services of Thames Valley...................................................................... 673-3242 Alzheimer Society of Elgin St. Thomas.................................................................... 633-4396 Canadian Cancer Society Elgin-Middlesex Unit...................................................... 432-1137 Canadian Diabetes Association.....................................................................1-800-226-8464 Canadian Mental Health Association Elgin Branch................................................ 633-1781 ..........................................................................................................toll free 1-888-631-2180 Career and Employment Services Fanshawe................................................... 519 637 9876 Elgin Oxford Legal Clinic.......................................................................................... 633-2638 Elgin St. Thomas Housing........................................................................................ 631-4580 Elgin St. Thomas Public Health................................................................................ 631-9900 Employment Services Elgin...................................................................................... 631-5470

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Central Community Health Centre Contact List Family & Children’s Services of St. Thomas Elgin................................................... 631-1492 ..........................................................................................................toll free 1-800-260-6960 Inn Out Of The Cold St Thomas Elgin (shelter) (Oct to April) .................................. 637-9898 Inn Out Of The Cold Drop In Centre...............................................633-2638 ext. 220 (office) Kids Help Phone................................................................. 1-800-668-6868 (distress centre) London Intercommunity Health Centre.................................................................... 660-0874 Ministry of Health Promotion............................................................................866-532-3161 Member of Parliament Joe Preston......................................................................... 637-2255 Member of Provincial Parliament Jeff Yurek........................................................... 631-0666 Northside Community HUB...................................................................................... 631-5182 Ontario Problem Gambling Hotline................................................................1-888-230-3505 Ontario Works St. Thomas....................................................................................... 631-9350 Oxford-Elgin Child and Youth Centre....................................................................... 637-8170 Serenity House Hospice........................................................................................... 637-3034 Smokers Helpline..............................................................................................877-513-5333 St. Thomas Elgin General Hospital.......................................................................... 631-2020 St. Thomas Walk-In Clinic........................................................................................ 633-9627 South West Community Care Access Centre.......................................................... 631-9907 Veteran’s Affairs Canada................................................................................1-866-522-2122 Victim Services Elgin................................................................................................ 631-3182 Violence Against Women Services Elgin County..........................................1-800-265-4305 West Elgin Community Health Centre..................................................................... 768-1715 Woodstock Community health Centre..................................................................... 539-1111 VON Elgin ................................................................................................................ 637-6408

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Notes __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

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Notes __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

Primary Health Care, Health Promotion, and Illness Prevention. Call to learn more about our programs and services.

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Notes __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Our funeral h is cOmple Ome tely wheelch air a frOm th ccessible e nOrth entrance .

We provide families with respectful and affordable funeral, memorial and cremation services. Free, no-obligation preplanning and prepayment consultation is available. For more information, please go to

www.shawnjacksonfuneralhome.com

31 Elgin Street | St. Thomas, Ontario | 519.631.0570

Dr. Michelle A. GAuThieR, B.Sc.h., M.Sc., D.D.S.

and Associates Hours MONDAy 8 – 8 TueSDAy 8 – 5 WeDNeSDAy 8 – 5 ThuRSDAy 8 – 6 FRiDAy 8 – 5 SelecT SATuRDAyS 8 – 12

Ava i l a bl e Serv i c e s • Family & children’s Dentistry

• Bridges, Dentures

• Preventative Dentistry

• Fillings, Root canals, Tooth extractions

• cosmetic Dentistry

• Sports Guards

• implant Dentistry

• cone Beam X-Rays

• Porcelain Veneers

• invisalign (clear braces)

N e w Pat i e N t s w e l c o m e

9817 Ford Rd | St Thomas, ON, N5P 3T1 | 519-207-8880 info@lynhurstdental.ca | www.lynhurstdental.ca

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Elgin Mall PharMacy Patient focused, compassionate and dependable circle of care to better health 155A - 417 Wellington Street St. Thomas, ON N5R 5J5

Providing community-based mental health services to St. Thomas & Elgin County

1-855-633-1781

519-631-5551

Mon–Fri: 9AM to 8PM, Sat: 10AM to 4PM, Sun: 12PM to 4PM FREE DELIVERY WITHIN ST. THOMAS LIMITS

519-633-1781

24 Hour Crisis and sHort term support:

519-631-2180 | 1-888-631-2180

Elgin Audiology &

Hearing Aid Clinics Helping people hear for over

20 years

Caressant Care on Bonnie Place Retirement Home 15 Bonnie Place St. Thomas, ON

519-633-6493

Affordable and All-Inclusive Retirement Living

ThIS Ad MeNTIONCeIve A e r d N A

ee Fr ArINg f O Ck he 4 pA ATTerIeS AId b

Clinic Audiologists Left to Right: Lauren White, David Pfingstgraef, Mike Prangley Carol Lee-Young, Joanne Parsons

Elgin Audiology Consultants 146 Munroe St. West Lorne, ON 1-888-815-2306

Main Clinic 66 West Ave. St.Thomas, ON

519-637-5925

17 King St. Aylmer, ON 519-773-3838

Other locations in London and Blenheim.

Fre • Advanced hearing testing for all ages AdulT IN e CONSulT ITIAl • Hearing aid dispensing and repairs ATIONS • Hearing Solutions that work for YOU! • “Hear” we treat you like you are part of the family Fo r m o re i n fo g o to

elginaudiology.com

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Our all-inclusive rates include: • Home-cooked meals and snacks • Laundry and housekeeping • Medication administration/monitoring In addition to nursing and medical care, our residents have access to on-site physiotherapy, a dietician, pharmacist as well as other visiting health care professionals. We’re located in a residential neighbourhood within walking distance to the Elgin Mall and public transit. We’re also adjacent to our Long Term Care Home. Never any Hidden Fees!

For more information, please go to our website

www.caressantcare.com www.centralchc.com


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Artwork by an anonymous CCHC client

Central Community Health Centre 359 Talbot Street, St. Thomas, ON N5P 1B7 Phone 519.633.7989 Fax 519.633.8467 Email: info@centralchc.com Website: www.centralchc.com

St. Thomas Central Community Health Centre Services Directory  

St. Thomas Central Community Health Centre Services Directory