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TRAINING PACKAGES & ASSESSMENTS • ACTIVITIES, GAMES & EXERCISES • PROFESSIONAL DEVELOPMENT BOOKS

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ESSENTIAL RESOURCES FOR TRAINING & HR PROFESSIONALS

NEW RELEASES! • The Leadership Challenge E-Learning Program PAGE 8 Build leadership opportunities outside the classroom. • The Accountability Experience PAGE 9 A three-step training process that lays the groundwork for future success. • Courageous Leadership PAGE 15 Help leaders build their own courage and teach them strategies and techniques for building courage in their co-workers. • The Employee Benefits Answer Book PAGE 28 An indispensable guide for managers and business owners

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2011

TABLE of CONTENTS

Welcome to Pfeiffer

Pfeiffer serves the professional development and hands-on resource needs of training and human resource practitioners and gives them products to do their jobs better. We deliver proven ideas and solutions from experts in HR development and HR management, and we offer effective and customizable tools to improve workplace performance. From novice to seasoned professional, Pfeiffer is the source you can trust to make yourself and your organization more successful. S E C T I O N O N E : Training Packages & Assessments Leadership Development Training & Development Management Development Teams Teams / Emotional Intelligence Assessments

5-9, 10-13 8, 14 15 16 17 18-19

Essential resources for training and HR professiona

Essential resources for training and HR professionals

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c o U r aG Facilitator’s

A Prog rAm

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Guide

for Using CoUrAge

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The TOTAL ONBOARDING Program AN INTEGRATED APPROACH TO RECRUITING, HIRING, AND ACCELERATING TALENT

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George Bradt and Ed Bancroft Companion to the Wiley publication Onboarding

Bill TreAsU rer Author of Courage Goes to Work

S E C T I O N T W O : Activities, Games & Exercises <jj\ek`Xci\jfliZ\j]fikiX`e`e^Xe[?I gif]\jj`feXcj

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S E C T I O N T H R E E : Professional Development Books Featuring new resources from: Peter Block Linda Ackerman Anderson, Dean Anderson Handbook of Improving Performance in the Workplace Geary A. Rummler, Alan Ramais

JAMES M. KOUZES | BARRY Z. POS N E R WITH ELAINE BIECH

25 26

A

COACH’S GUIDE TO DEVELOPING EXEMPLARY LEADERS

27 30

how to achieve Breakthrough results through conscious change leadership Second edition

Making the Most of THE LEADERSHIP CHALLENGE and the LEADERSHIP PRACTICES INVENTORY (LPI)

Index

Beyond change management

31

dean anderson li n da ac k e r m a n anderson

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CUSTOMIZE YOUR TRAINING Every organization is unique. Every client has distinct needs. Now you can finally customize your training program to suit the organization. PfeifferCustom is a new, easy-to-use online service from Pfeiffer that lets you combine proven Pfeiffer contentâ&#x20AC;&#x201D;including The Leadership Challenge and The Five Dysfunctions of a Teamâ&#x20AC;&#x201D;with your own, to custom-build blended training programs that . . . n Do exactly what you need n Include only what you need n Cover it all in the time you have.

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For CUSTOMIZABLE WORKSHOPS and evidence-based instruments, Ask Pfeiffer. In this section youâ&#x20AC;&#x2122;ll find our new and best-selling workshops and assessments. These training packages all contain facilitator guides that give you everything you need to conduct powerful workshops and provide insightful assessments.


LEADERSHIP DEvELOPMENT

The Leadership Challenge e-Learning Program James M. Kouzes, Barry Z. Posner Are you looking for an opportunity to build leadership skills outside the classroom? Do you need to develop more leaders within your organization, across multiple locations? Looking for a new way to engage your learners in a proven leadership program? Now for the first time, The Leadership Challenge is available in a state of the art E-learning program that will not only help develop your leaders but teach them how to apply those key leadership strategies to their teams. Co-developed with award-winning e-learning developer Enspire Learning, the program provides:

»

A 130-minute interactive and self-directed online course covering the modules of The Five Practices of Exemplary Leadership: Model the Way; Inspire a Shared Vision; Challenge the Process; Enable Others to Act; and Encourage the Heart

»

Activities and information, as well as interactive handouts, stories, and multimedia resources

»

A printable certificate of completion for the course, as well as a congratulatory video from Jim and Barry themselves!

With The Leadership Challenge e-Learning Program, participants can:

» » » »

Schedule coursework around personal and professional lives Learn at their own pace, moving along as they master each module Engage the program anywhere they can access a computer Accommodate their own learning style

You can use The Leadership Challenge e-Learning Program as a general introduction to leadership, a companion course to the LPI, or a cost effective solution for a team or group.

THE LEADERSHIP CHALLENGE E-LEARNING PROGRAM ISBN 978-0-470-63156-0 USD $300.00/CAD $360.00 Market restricted

Call our training specialists at 866-888-5159 (317-572-3516 from outside the U.S.) or email leadership@wiley.com Discover more at www.leadershipchallenge.com /go/elearning

There’s no more versatile, economical way to make “leadership everyone’s business” in your organization.

Explore The Leadership Challenge® e-Learning Program today!

ABOUT THE AUTHORS JAMES M. KOUZES is the dean’s executive professor for leadership, Leavey School of Business at Santa Clara University. A popular seminar and conference speaker, he has been cited by the The Wall Street Journal as one of the 12 most requested “nonuniversity executive-education providers” to U.S. companies. BARRY Z. POSNER is professor of leadership at the Leavey School of Business at Santa Clara University, where he served as Dean of the school for 12 years. He has served on several boards (both corporate and nonprofit) and on the faculty of numerous executive education programs. He has published over 80 articles and sits on the editorial boards of several journals.

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Call now for your free 30-day risk-free review of any Facilitator’s Guide

5


LEADERSHIP DEvELOPMENT

The Leadership Challenge Workshop

FACILITATOR’S GUIDE PACKAGE

®

Refreshed and Updated for the Next Generation Leader

KO U Z E S

Over the last twenty-five years, The Leadership Challenge established a reputation as a research-driven, evidence-based leadership

P O S N E R

development model with a simple, yet profound, principle at its core: leadership is a measurable, learnable, and teachable set of behaviors.

Facilitator’s Guide

levels. It includes an introduction to the model, detailed preparation instructions and checklists, and a customizable presentation script for conducting the standard 2-day workshop. In addition, this package also contains a Five Practices/Ten Commitments poster and flash drive that contains all the Facilitator’s Guide content, forms, and presentation slides, and a DVD with all video content. Sample copies of all participant material are also included in the package—Participant Workbook, An Introduction to The Five Practices Workbook, Practice Book, Vision Book, Values Cards, and The Leadership Challenge Card.

What’s New About This Edition?

Fourth Edition

Participant Workbook with contemporary, colorful design

Ten new video cases

Online pre-work

Innovative participant take-away materials

Flexible, customizable delivery options

James M. Kouzes, Barry Z. Posner “Jim and Barry’s Five Practices of Exemplary Leadership and The Leadership

Challenge® Workshop represent an evidence-based approach that will inspire any

leader to become far more effective and successful by creating a work environment where there is trust, teamwork, and a shared vision. This workshop is a must for the leader of any organization seeking to enhance employee engagement in their

quest to be the best.”

James M. Kouzes and Barry Z. Posner are the bestselling coauthors of The Leadership Challenge, A Leader’s Legacy, Credibility, Encouraging the Heart, and The Leadership Challenge Workbook, and over

—JOHN E. SINDONI, SPHR, senior vice president, Human Resources, Meridian Health

a dozen other books and workbooks on leadership.

“I recommend The Leadership Challenge® Workshop to anyone who is responsible

Practices Inventory (LPI), a 360-degree assessment tool

They also developed the highly acclaimed Leadership

Start Leading Today—Develop Exemplary Leaders Throughout Your Organization for developing leaders in their organization. The curriculum includes a deep

based on The Five Practices. They are among the most

immersion into the Leadership Challenge model, tools, and exercises that enable facilitators to successfully develop their future leaders.”

sought-after scholars and educators on the subjects of leadership and leadership development.

—MARK RONK, Head of Training and Development, Nestlé USA

“The Leadership Challenge® Workshop provides a clear picture of the art of

INCLUDES FLASH DRIVE

leadership. Whether your leaders are new out of the gate or later in the race, this

WITH SLIDE DECK, VIDEOS, AND

program is a must have for every step of their leadership journey.”

ELECTRONIC FACILITATOR’S GUIDE

—STERLING GROSS, Executive and Leadership Development, Luxottica Retail

The most trusted source on becoming a better leader.

Set ISBN 978-0-470-59217-5

LEADERSHIP DEVELOPMENT

MORE

AT

Facilitator’s Guide

F O U R T H

Package ISBN: 978-0-470-54354-2 Binder Part: 978KPART10339

E D IT IO N

Immensely practical and hands-on, The Leadership Challenge® Workshop is designed to inspire, engage, and help participants develop the leadership skills needed to meet whatever leadership challenges lay ahead. The core curriculum is structured around seven components, including five independent modules that focus specifically on each of The Five Practices of Exemplary Leadership®. Each module describes the practice, reviews the Leadership Practices Inventory (LPI) items related to that practice, and ends with techniques that ask participants to reflect on how to apply what they have learned to a current leadership challenge of their own. With a plan of action in hand for taking the key learnings from the workshop back to the workplace, participants are prepared to implement these new leadership practices back on the job, beginning Day 1. DISCOVER

Includes detailed preparation instructions and checklists; a Five Practices/Ten Commitments poster and flash drive that contains suggested agendas, planning checklist, detailed scripts, electronic facilitator’s guide, video case studies, pre-work files, slide deck, handouts, and a DVD with all video content. Sample copies of all participant material are also included in the package—Participant Workbook, An Introduction to The Five Practices Workbook, Practice Book, Vision Book, Values Cards, and TLC Card. ISBN 978-0-470-59217-5 USD $799.00/CAD $959.00/ £535.00/€690.00

THE

LEADERSH I P CHALLE NGE® WO R KS H O P

THE LEADERSH I P CHALLENGE © WORKSHOP

IN THIS NEW EDITION OF The Leadership Challenge® Workshop, bestselling authors Jim Kouzes and Barry Posner advocate for broadening the reach of our leadership development efforts. In today’s challenging and complex workplace, leaders are desperately needed from the front lines to the executive suites. The secret of high-performing organizations is that everyone within them knows that leadership-at-all-levels is expected and rewarded, and that individuals everywhere are responsible for making extraordinary things happen. This comprehensive Facilitator’s Guide provides everything needed to prepare for and deliver a high-impact leadership development program for leaders at all

JAMES M. KOUZES | BARRY Z. POSNER

F O U RT H

E DIT IO N

F RO M TH E B EST-S EL L ING AUTH O RS O F THE LEADERSHIP

W W W. L E A D E R S H I P C H A L L E N G E .C O M

CHALLENGE AND LEADERSHIP PRACTICES INVENTORY (LPI)

Are you ready to seize the opportunities that lead to extraordinary results? Are you ready to inspire others to dream, to encourage their active participation, and to stand beside them when the going gets tough?

Are you ready to lead?

MORE THAN EVER OUR FAMILIES, our organizations, our communities, our nations, our world is in need of leaders who are willing to take on difficult challenges. The Leadership Challenge® Workshop will prepare you to do just that—to take the initiative, to seize opportunities, to make a difference. Backed by over 25 years of original research, The Leadership Challenge® Workshop is a unique and intense discovery process created by bestselling authors, Jim Kouzes and Barry Posner. The workshop demystifies the concept of leadership and approaches it as learnable set of behaviors. In other words, forget about job titles, forget about position or rank or work experience. Leadership is about what you do. This revised Participant Workbook has been updated for today’s in-demand leader. Grounded in Kouzes and Posner’s evidence-based leadership model, the colorful, interactive pages help you to uncover the deeper meanings of: MODEL T H E WAY

INSPIRE

CHALLENGE THE PROCESS

A SHARED VISION

ENABLE

Participant Workbook

ENCOURAGE THE HEART

OTHERS TO ACT

As you make your way through this workbook, you will soon discover The Leadership Challenge® Workshop experience goes beyond the typical training session. It might even change your life.

James M. Kouzes and Barry Z. Posner are the bestselling coauthors of The Leadership Challenge, A Leader’s Legacy, Credibility, Encouraging the Heart, and The Leadership Challenge Workbook, and over a dozen other books and workbooks on leadership. They also developed the highly-acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices. They are among the most sought-after scholars and educators on the subjects

Practice Makes Perfect...or at Least Better

IN THEIR BESTSELLING BOOK, The Leadership Challenge, authors Jim Kouzes and Barry Posner present a of leadership and leadership development. practical, accessible, and evidence-based leadership model with a simple, yet profound, principle at its core: leadership is a measurable and learnable set of behaviors. Embodied in the book’s foundation model, The Five mostthattrusted Practices of Exemplary Leadership®, is the notion that leadership is not an event,The but a process requires on-source on going and deliberate practice. This new leadership development tool, The Leadership Challenge Practice Book, becoming a better leader. serves as a practical daily support resource for leaders looking to extend their Leadership Challenge journey.

LEADERSHIP DEVELOPMENT

Incorporating the 30 behaviors from the Leadership Practices Inventory (LPI), TheDiscover Leadership Challenge more atPractice www.leadershipchallenge.com Book presents daily practice routines and activities to help leaders become more effective by increasing the frequency with which they exhibit The Five Practices of Exemplary Leadership®. It is intended to be used as a daily, ongoing practice guide. The book’s five sections follow a Monday through Friday format, with each day offering a different LPI behavior focus and supporting practice activities. Monthly and quarterly practice activities are offered at the end of each section along with a quick progress checklist called Make It a Daily Habit.

Practice Book

The Leadership Challenge Practice Book includes everything you need to reinforce a powerful learning experience and enables you to put your leadership skills into action, advancing the projects and people that matter most to you and your work. James M. Kouzes and Barry Z. Posner are the bestselling coauthors of The Leadership Challenge, A Leader’s Legacy, Credibility, Encouraging the Heart, and The Leadership Challenge Workbook, and over a dozen other books and workbooks on leadership. They also developed the highly-acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices. They are among the most sought-after scholars and educators on the subjects of leadership and leadership development.

DELUXE FACILITATOR’S GUIDE PACKAGE

An Innovative Method for Enhancing Vision Skills

Mark Morrow is a writer and editor specializing in the areas of workplace learning, organizational development, and human resources.

THROUGHOUT 25 YEARS OF LEADERSHIP RESEARCH, bestselling Leadership Challenge authors Jim Kouzes and Barry Posner have consistently found that Inspire a Shared Vision is the practice that differentiates leaders from other credible people. They’ve also found that, for most leaders, it is the toughest practice. Vision is one of those words that evokes ridicule and awe, cynicism and mystery, confusion and inspiration. It’s one of the most misunderstood words in the leadership lexicon. In The Leadership Challenge, vision is defined as:

The most trusted source on becoming a better leader.

LEADERSHIP DEVELOPMENT

An IDEAL and UNIQUE IMAGE of the FUTURE for the COMMON GOOD This hands-on workbook is designed to help you get more comfortable and stronger at Inspiring a Shared Vision. It will guide you through the process of developing a clearer picture of that ideal future, and then it will help you to communicate it more effectively to those who can help you implement it. In addition, the workbook contains sections that will enable you to make your team a more forward-thinking group and your organization a more visionary place. And because visions are cocreated and shared, there is a section on how to build visionary skills in others. Following the step-by-step process outlined in the book you will be able to:

Discover more at www.leadershipchallenge.com

• • • • •

Includes everything in the Facilitator’s Guide Package plus the LPI Action Cards FG Package, TLC Values Cards FG Package, TLC Activities Book, and A Coach’s Guide to Developing Leaders ISBN 978-0-470-88009-8 USD $899.00/CAD $1079.00/ £600.00/€780.00

Vision Book

Draft an effective vision statement Craft a persuasive vision presentation Test that presentation Create different versions of that presentation to suit the audience/situation Seek feedback from your audience and evaluate your vision effectiveness

Each section contains activities to help you focus on the skills needed to become more adept at looking ahead and creating the workplace and the world you would like to see. James M. Kouzes and Barry Z. Posner are the bestselling coauthors of The Leadership Challenge, A Leader’s Legacy, Credibility, Encouraging the Heart, and The Leadership Challenge Workbook, and over a dozen other books and workbooks on leadership. They also developed the highly-acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices. They are among the most sought-after scholars and educators on the subjects of leadership and leadership development.

Dan Schwab has more than twenty years of experience as a trainer, facilitator, and coach and has consistently made leadership development his passion and focus. He is currently a Certified Master of The Leadership Challenge. KOUZES | POSNER THE LEADERSHIP CHALLENGE WORKSHOP® AN INTRODUCTION TO THE FIVE PRACTICES OF EXEMPLARY LEADERSHIP®

Are you ready to seize the opportunities that lead to extraordinary results? Are you ready to inspire others to dream, to encourage their active participation, The most trusted source on and to stand beside them when the going gets tough? becoming a better leader.

Are you ready to lead?

New to the Fourth Edition: New resources to custom-design the length of your program

MODEL T H E WAY

INSPIRE A SHARED VISION

CHALLENGE THE PROCESS

ENABLE

ENCOURAGE THE HEART

OTHERS TO ACT

As you make your way through this workbook, you will discover the immediate and practical applicability of this time-tested leadership program. James M. Kouzes and Barry Z. Posner are the bestselling coauthors of The Leadership Challenge, A Leader’s Legacy, Credibility, Encouraging the Heart, and The Leadership Challenge Workbook, and over a dozen other books and workbooks on leadership. They also developed the highly-acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices. They are among the most sought-after scholars and educators on the subjects of leadership and leadership development.

» »

Enhanced integration of The Five Practices

»

New materials, fresh look, and improved designs.

The most trusted source on becoming a better leader.

LEADERSHIP DEVELOPMENT

LEADERSHIP DEVELOPMENT

at www.leadershipchallenge.com

An Introduction to The Five Practices of Exemplary Leadership

®

Participant Workbook

PROGRAM LENGTH

Discover more at www.leadershipchallenge.com

Powerful technology enhances accessibility and convenience

The Five PracTices and Ten commiTmenTs oF exemPlary leadershiP

1 MODEL

T H E WAY

A SHARED VISION

978-0-470-55971-0

INSPIRE

isBN

MODEL

3

THE PROCESS

3

4 ENABLE

THE PROCESS

OTHERS TO ACT

A Leadership Challenge Resource

INSPIRE A SHARED VISION

3

. envision the

exciting and ennobling

4

. enlist others in

a common vision by appealing to shared

5

. search for

opportunities by seizing the initiative and by looking outward

4 ENABLE OTHERS TO ACT

for innovative ways to

6

9

. recognize

showing appreciation for individual excellence.

10

and facilitating

8

. strengthen

self-determination and developing competence.

experience.

contributions by

. Foster

others by increasing

generating small wins and learning from

5

7

collaboration by building trust relationships.

. experiment and

take risks by constantly

A Leadership Challenge Resource © 2010 by James M. Kouzes and Barry Z. Posner. Published by Pfeiffer, An Imprint of Wiley. All Rights Reserved.

. celebrate the

values and victories

DIScover more at:

by creating a spirit

www.leadershipchallenge.com.

of community.

ISBN

978-0-470-55972-7

Also available separately Workshop

ISBN 978-0-470-54355-9 USD $129.00/CAD $155.00/ £90.00/€119.00 Card

ISBN 978-0-470-55971-0 USD $2.00/CAD $2.00/ £1.99/€2.90

Intro Participant’s Package: Package of 5 Products

ISBN 978-0-470-55972-7 USD $10.00/CAD $12.00/ £6.99/€8.90 Vision Book

ISBN 978-0-470-59203-8 USD $25.00/CAD $30.00/ £16.99/€21.90 Practice Book

ISBN 978-0-470-59197-0 USD $35.00/CAD $42.00/ £23.99/€30.90

6

An Intro to The Five Practices of Exemplary Leadership Participant Workbook

ISBN 978-0-470-59198-7 USD $79.00/CAD $95.00/ £55.00/€71.90

Poster

2 days (with 1-day and half-day day options)

future by imagining possibilities.

. set the example by

improve.

ENCOURAGE THE HEART

5 ENCOURAGE THE HEART

. clarify values by

aligning actions with shared values.

aspirations.

CHALLENGE

CHALLENGE

2 1

finding your voice and affirming shared ideals.

2

w w w. l e a d e r s h i p c h a l l e n g e . c o m .

2

Discover more at:

These sets are bundled to make it easy for you to get the tools your participants need to become effective, high-performing leaders.

1

© 2010 by James M. Kouzes and Barry Z. Posner. Published by Pfeiffer, An Imprint of Wiley. All Rights Reserved.

Participant Packages

T H E WAY

The Five PracTices oF exemPlary leadershiP®

»

MORE THAN EVER OUR FAMILIES, our organizations, our communities, our nations, our world is in need more Discover of leaders who are willing to take on difficult challenges. An Introduction to The Five Practices of Exemplary Leadership® will inspire you to do just that—to take the initiative, to seize opportunities, to make a difference. Backed by over 25 years of original research, The Five Practices is an evidence-based leadership development model created by bestselling authors, Jim Kouzes and Barry Posner. With a simple, yet profound, principle at its core this program demystifies the concept of leadership and approaches it as a measurable, learnable set of behaviors The colorful, interactive pages of this workbook introduce you to the Leadership Practices Inventory (LPI) self assessment and then take you on a tour of The Five Practices: Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, Encourage the Heart.

ISBN 978-0-470-89206-0 USD $150.00/CAD $180.00/ £100.00/€129.00 2-Day Participant Package: Package of 6 Products

ISBN 978-0-470-89176-6 USD $212.00/CAD $254.00/ £145.00/€189.00

2-DAY PARTICIPANT PACKAGE: SET OF 6 ITEMS Includes Participant’s Workbook 4, TLC Practice Book, TLC Card, TLC Vision Book, TLC Card 4, TLC Practice Book ISBN 978-0-470-89176-6 USD $212.00/CAD $254.00/ £145.00/€189.00

INTRO PARTICIPANT’S PACKAGE: SET OF 5 ITEMS Includes An Introduction to The Five Practices of Exemplary Leadership Participant Workbook,TLC Practice Book, TLC Vision Book, TLC Card 4, TLC Practice Book ISBN 978-0-470-89206-0 USD $150.00/CAD $180.00/ £100.00/€129.00 All package elements are also sold separarately. Go go pfeiffer.com or speak to a customer care representative for details.

U.S. 800 274 4434 • Canada 800 567 4797 • Order online www.pfeiffer.com/go/pfeiffercatalogs

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LEADERSHIP DEvELOPMENT The Challenge Continues James M. Kouzes, Barry Z. Posner

Built on the notion that leadership development is an ongoing process rather than an event, this refresher program aims to address two big challenges facing leadership development professionals today: helping leaders remain focused on implementing their new skills and behaviors over time, and sustaining their enthusiasm for practice and learning following the initial leadership development program experience. Any leader who has completed either The Leadership Challenge® Workshop or the Leadership Is Everyone’s Business Workshop, and the Leadership Practices Inventory (LPI) as part of his or her own leadership development journey will benefit from this follow-up program. In particular, each of the programs’ 90-minute modules is designed to speak to the questions and issues most often faced by leaders who have been working to implement The Five Practices of Exemplary Leadership® for at least the previous nine to twelve months. Participant Workbooks Sold Separately

JAMES M. KOUZ ES | BARRY Z. POS N E R WITH JANE B OZARTH

facilitator’s guide

llenge [chacon tin the

]

ues

PARTICIPANT W ORKBOOK JAMES M. KOUZ ES | BARRY Z. POS N E R

model the way

WITH JANE B OZARTH

llenge [chacon tin the

]

ues

PARTICIPANT W ORKBOOK

inspire a shared vision

JAMES M. KOUZ ES | BARRY Z. POS N E R WITH JANE B OZARTH

llenge [chacon tin the

]

ues

PARTICIPANT W ORKBOOK

encourage the heart JAMES M. KOUZ ES | BARRY Z. POS N E R WITH JANE B OZARTH

Inspire a Shared Vision

Challenge the Process

ISBN 978-0-470-40281-8 USD $29.00/CAD $35.00/ £19.99/€25.90

ISBN 978-0-470-40285-6 USD $29.00/CAD $35.00/ £19.99/€25.90

Model the Way

Enable Others to Act

ISBN 978-0-470-40282-5 USD $29.00/CAD $35.00/ £19.99/€25.90

ISBN 978-0-470-40284-9 USD $29.00/CAD $35.00/ £19.99/€25.90

llenge [chacon tin

FACILITATOR’S GUIDE PACKAGE The Facilitator’s Package features step-by-step instructions, suggested agendas, sample copies of each participant workbook, and detailed scripts for conducting the modules in both traditional and virtual classroom settings, as well as a flash drive with slides and reproducible handouts. ISBN 978-0-470-46237-9 USD $299.00/CAD $359.00/ £200.00/€259.00

the

]

ues

PARTICIPANT W ORKBOOK

PROGRAM LENGTH 5–90 minute sessions

enable others to act

Encourage the Heart

ISBN 978-0-470-40283-2 USD $29.00/CAD $35.00/ £19.99/€25.90 F R O M T H E B E S T S E L L I N G AU T H O R S O F T H E L E A D E R S H I P C H A L L E N G E A N D L E A D E R S H I P P R AC T I C E S I N V E N TO RY ( L P I )

The Encouraging the Heart Workshop

JAMES M. KOUZES | BARRY Z. POS N E R

James M. Kouzes, Barry Z. Posner

THE

NEW

Expanding on the “Encouraging the Heart” segment of their best-selling The Leadership Challenge, Jim Kouzes and Barry Posner have now devised The Encouragement Index, a 21-item survey that measures how frequently a leader engages in encouraging behavior. It is designed to be a personal development tool that will give leaders an idea of their strengths and opportunities for improvement in the practice of Encouraging the Heart. A Facilitator’s Guide, sold separately, will cover administration and debriefing of the Index, as well as tips and techniques for incorporating the existing book and workbook into a short workshop based on the Index.

ENCOURAGING

THE  HEART WOR KS HOP facilitator’s guide THE MOST TRUSTED SOURCE ON BECOMING A BETTER LEADER

F R O M T H E B E ST S E L L I N G AU T H O R S O F T H E L E A D E R S H I P C H A L L E N G E A N D L E A D E R S H I P P R AC T I C E S I N V E N TO RY ( L P I )

JAMES M. KOUZES | BARRY Z. POS N E R

THE ENCOURAGEMENT INDEX A N D L E A D E R S H I P P R AC T I C E S I N V E N TO RY ( L P I )

JAMES M. KOUZES | BARRY Z. POS N E R

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The Encouraging the Heart Workbook

ISBN 978-0-470-87683-1 USD $19.95/CAD $23.95/ £13.99/€17.90

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THE MOST TRUSTED SOURCE ON BECOMING A BETTER LEADER

The Encouragement Index

ISBN 978-0-470-50494-9 USD $10.00/CAD $12.00/ £6.99/€8.90

This Encouraging the Heart Workshop package includes everything you need to conduct a two-hour, half-day, or fullday workshop, including the Facilitator’s Guide, and sample copies of The Encouragement Index and The Encouraging the Heart Workbook. ISBN 978-0-470-59637-1 USD $89.00/CAD $107.00/ £60.00/€77.90

F R O M T H E B E ST S E L L I N G AU T H O R S O F T H E L E A D E R S H I P C H A L L E N G E

ENCOURAGING

Sold Separately

FACILITATOR GUIDE PACKAGE

PROGRAM LENGTH 2 days, full day, or half-day

THE �HEART WORKBOOK r ev i s e d e d it ion THE MOST TRUSTED SOURCE ON BECOMING A BETTER LEADER

Call now for your free 30-day risk-free review of any Facilitator’s Guide

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LEADERSHIP & DEvELOPMENT Leadership Practices Inventory (LPI) Online

LPI ONLINE ISBN 978-0-470-37907-3 USD $130.00/CAD $156.00/ £83.44/€99.77

James M. Kouzes, Barry Z. Posner

Measure Up—Uncover the Strengths and Weaknesses of Your Leaders Leadership is an ongoing process. To create better leaders, you have to encourage great learners. Exemplary leaders trust and value feedback, and what better way to uncover hidden strengths and weaknesses than through the Leadership Practices Inventory (LPI)—a best-selling 360-degree assessment tool. More than 3,000,000 participants have completed it. Use the paper or online format to create effective, high-performing leaders.

The Leadership Practices Inventory (LPI) Action Cards James M. Kouzes, Barry Z. Posner, Jo Bell, Renee Harness

An Excellent Way for Leaders to Learn How to Apply the LPI to Real-Life Business Situations

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Created with the Certified Masters of The Leadership Challenge, this package is designed to reinforce the specific actions of the 30 LPI behaviors. Using the guide’s innovative and effective activities, trainers, human resource professionals, and consultants can facilitate learning opportunities for executives, managers, and aspiring leaders who are committed to improving their leadership competencies. Working in small groups, the participants each write down their own challenge and take turns suggesting how the problem can be solved using various LPI Actions.

The Leadership Challenge Values Cards Facilitator’s Guide Package James M. Kouzes, Barry Z. Posner, Jo Bell, Renee Harness

Stay Focused on Your Values This is an excellent tool for conceptualizing values clarification, as put forth in The Leadership Challenge. This workshop can help any leader to clarify the personal and shared values that will guide them in all situations. The Values Cards are pre-printed with words such as creativity, loyalty, and teamwork so that participants can identify and record the values that are most meaningful to them. After the workshop, the cards become a take-away that can be used as a tool for reflection and an aide to clarify values with their constituents. This package includes 1 sample deck of the Values Cards.

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G U I D E

A Leadership Challenge® Resource. Copyright © 2010 by James M. Kouzes and Barry Z. Posner

VISIT www.lpionline.com FOR MORE INFORMATION AND A FREE TRIAL.

(LPI) ACTION CARDS FACILITATOR’S GUIDE PACKAGE The Facilitator’s Guide Package includes step-by-step instructions on how to conduct nine exercises designed to reinforce the 30 LPI behaviors, and one sample deck of the cards. ISBN 978-0-470-46239-3 USD $50.00/CAD $60.00/ £33.99/€43.90

SOLD SEPARATELY (LPI) ACTION CARDS ISBN 978-0-470-40448-5 USD $20.00/CAD $24.00/ £13.99/€17.90

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LEA D E RSH I P C H A LLE N G E VA L U E S C A R D S

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Best-Selling Authors of The Leadership Challenge

K O U Z E S P O S N E R

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THE LEADERSHIP CHALLENGE VALUES CARDS FACILITATOR’S GUIDE PACKAGE ISBN 978-0-470-58007-3 USD $50.00/CAD $60.00/ £33.99/€43.90

CARDS: SOLD SEPARATELY ISBN 978-0-470-55970-3 USD $20.00/CAD $24.00/ £13.99/€17.90

U.S. 800 274 4434 • Canada 800 567 4797 • Order online www.pfeiffer.com/go/pfeiffercatalogs

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LEADERSHIP & DEvELOPMENT The Accountability Experience Linda Galindo

FACILITATOR’S GUIDE PACKAGE

NEW

Accountability is a hot issue in business as organizations face the toughest recession in years. Yet the notion of accountability is confused with punishment, fault, blame, and guilt. Accountability expert Linda Galindo, states the only true accountability is “personal accountability” and the only way to achieve it is to take responsibility for the outcomes of your choices, behaviors and actions. This training program outlines a three-step process to accountability:

The Accountability Experience Linda GaLindo author of the 85% solution

Participant Workbook

1. Claiming ownership of a task (Responsibility) 2. Taking personal action to complete the task (Self Empowerment) 3. Answering for the Outcome (Accountability)

The three-step process is tied together using the clear agreement form that allows managers and employees to create clear agreements around key assignments and track progress more effectively.

The Accountability Experience LINDA GALINDO AUTHOR OF THE 85% SOLUTION

Self Assessement

Includes case studies and role play exercises, scripts, PowerPoint® slide deck, lecture content, models and frameworks, action planning and instructions for using the assessment tool. ISBN 978-0-470-60710-7 USD $225.00/CAD $270.00/ £150.00/€195.00

DELUXE FACILITATOR’S GUIDE PACKAGE Includes everything in the Facilitator’s Guide plus a copy of the book The 85% Solution. ISBN 978-0-470-61022-0 USD $240.00/CAD $288.00/ £160.00/€209.00

PROGRAM LENGTH 1 day with scripts for shorter modules.

Sold Separately The Accountability Experience Participant Workbook

The Accountability Experience Poster

ISBN 978-0-470-60461-8 USD $39.00/CAD $47.00/ £26.99/€34.90

ISBN 978-0-470-60478-6 USD $10.00/CAD $12.00/ £6.99/€8.90

The Accountability Experience Self Assessment

The Accountability Experience Card

ISBN 978-0-470-60462-5 USD $12.00/CAD $14.00/ £8.99/€11.90

ISBN 978-0-470-60479-3 USD $1.00/CAD $1.50/ £0.99/€1.90

Also Available d

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Hardcover • 256 pages • ISBN 978-0-470-50016-3 USD $22.95/CAD $27.95/ £14.76/€17.52

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The 85% Solution How Personal Accountability Guarantees Success—No Nonsense, No Excuses Versera Performance Consulting, With Linda Galindo How

PERSONAL ACCOUNTABILITY GUARANTEES SUCCESS

No Nonsense, No Excuses

LINDA GALINDO with Versera Performance Consulting

ABOUT THE AUTHOR LINDA GALINDO is president of Galindo Consulting (www.lindagalindo.com) and works with leaders who aim to improve their organizations, work and personal lives through greater personal accountability. She works with CEO-level clients conducting executive assessments and coaching, keynotes, seminars, and retreats. She has 15 years of experience in cultural diversity, change management, accountability, leadership development and cultural assessment.

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Call now for your free 30-day risk-free review of any Facilitator’s Guide

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LEADERSHIP DEvELOPMENT

Courageous Leadership

Essential resources for training and HR professionals

NEW

coUr aG eoUs

A Program for Using Courage to Transform the Workplace

Facilitator’s Guide

Bill Treasurer

A ProgrAm for Using CoUrAge to TrAnsform The WorkPlACe

Author of Courage Goes to Work

Learn about the three different types of courage and when (and how) to use each

This Facilitator’s Guide provides you with all the materials you need to conduct the Courageous Leadership workshop, from understanding what courage is and isn’t, to a complete script for facilitating the workshop. This package also includes a copy of the Participant Workbook, Profile; and a flash drive with PowerPoint presentations for an executive briefing and the workshop; and a takeaway wallet card noting the key points of the workshop. ISBN 978-0-470-56796-8 USD $225.00/CAD $270.00/ £150.00/€195.00

leade rsh i p

Courage is the first virtue of leadership leade rsh i p success. Leaders require courage to make Bill TreAsUrer bold decisions even when there are dissenters, to say what needs to be said no matter the consequences, and to place their trust in those they manage. The Courageous Leadership workshop introduces a new COUR AG EOUS organizational development practice called courage-building, guiding participants to: LEADE

»

COURAGEOUS LEADERSHIP FACILITATOR’S GUIDE PACKAGE

A PROGRAM FOR USING COURAGE to TRANSFORM THE WORKPLACE

COURAGEOUS LEADERSHIP PARTICIPANT WORKBOOK

LEADE RSH I P

»

Gain insight into your own “courage history” so you can use your past to strengthen your future

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Understand the impact fear has on personal and organizational performance

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Learn about two distinct ways of leading, and approaches for inspiring more courageous behavior among the people with whom you work

»

Develop an action plan for extending the value of the workshop

»

Step up to challenges more readily, embrace change more fully, and speak up more assertively

BILL TREASURER with Laura Shiver

Discover more at www.pfeiffer.com/go/courage

ISBN 978-0-470-53713-8 USD $49.00/CAD $59.00/ £32.99/€42.90

COURAGEOUS LEADERSHIP PROFILE 978-0-470-53711-4 USD $12.00

DELUXE FACILITATOR’S GUIDE PACKAGE Includes everything in the Facilitator’s Package plus a copy of Courage Goes to Work ISBN: 978-0-470-56796-8 USD $225.00/CAD $270.00/ £150.00/€180.00

COURAGEOUS LEADERSHIP CARD ISBN 978-0-470-90265-3 USD $2.00/CAD $2.00/ £1.99/€2.90

PROGRAM LENGTH

ABOUT THE AUTHOR

half-day or 1-day workshops

BILL TREASURER is founder and Chief Encouragement Officer of Giant Leap Consulting, a company that endeavors to build courage in people and organizations. Highprofile clients include The Home Depot, SPANX, and NASA. Bill is also a member of the Pfeiffer Partner Program, and he wrote an article for the Spring 2009 issue of Leader to Leader.

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U.S. 800 274 4434 • Canada 800 567 4797 • Order online www.pfeiffer.com/go/pfeiffercatalogs

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LEADERSHIP DEvELOPMENT

Remarkable Leadership

Essential resources for training and HR professionals

A Learning Series

FAC I LI TATO R’S G U I D E

Kevin Eikenberry

12 programs for Creating Remarkable Leaders

Remarkable Leadership: A Learning Series was created to be practical learning experiences for leaders at all levels in an organization and designed to be delivered in small pieces, helping organizations both target specific skills and deliver needed skills in a relatively short time period. With the starting framework that leaders become remarkable through learning, Eikenberry sets out to challenge the participant to be more intentional about what, when, and how they learn.

REMARKABLE LEADERSHIP Kevin Eikenberry

author of Remarkable Leadership

The key to the learning series is the flexibility. There are 12 learning units and the facilitator guides, allowing you to pick and choose which topics you want to cover. Sold Separately Building Relationships

Focusing on Customers

ISBN 978-0-470-50182-5 USD $15.00/CAD $18.00/ £10.99/€14.90

ISBN 978-0-470-50187-0 USD $15.00/CAD $18.00/ £10.99/€14.90

Championing Change

Managing Projects and Processes Successfully

ISBN 978-0-470-50183-2 USD $15.00/CAD $18.00/ £10.99/€14.90 Valuing Collaboration and Teamwork

ISBN 978-0-470-50188-7 USD $15.00/CAD $18.00/ £10.99/€14.90 Remarkable Leadership

ISBN 978-0-470-50184-9 USD $15.00/CAD $18.00/ £10.99/€14.90

ISBN 978-0-470-50189-4 USD $119.00/CAD $143.00/ £80.00/€115.00

Communicate Powerfully

Taking Responsibility and Accountability

ISBN 978-0-470-50185-6 USD $15.00/CAD $18.00/ £10.99/€14.90 Developing Others

ISBN 978-0-470-50190-0 USD $15.00/CAD $18.00/ £10.99/€14.90

ISBN 978-0-470-50186-3 USD $15.00/CAD $18.00/ £10.99/€14.90

Setting Goals and Supporting Goal Setting

ISBN 978-0-470-50191-7 USD $15.00/CAD $18.00/ £10.99/€14.90 Solving Problems and Making Decisions

ISBN 978-0-470-50192-4 USD $15.00/CAD $18.00/ £10.99/€14.90 Thinking and Acting Innovatively

ISBN 978-0-470-50193-1 USD $15.00/CAD $18.00/ £10.99/€14.90 Influencing with Impact

ISBN 978-0-470-50206-8 USD $15.00/CAD $18.00/ £10.99/€14.90

Includes all 12 participant workbooks ISBN 978-0-470-50557-1 USD $299.00/CAD $359.00/ £200.00/€289.00

DELUXE FACILITATOR’S GUIDE PACKAGE

Also Available: From Bud to Boss Secrets to a Successful Transition to Remarkable Leadership Kevin Eikenberry, Guy Harris Hardcover • 320 pages • ISBN 978-0-470-89155-1 USD $24.95/CAD /£16.99/€21.90

C ov e r C o m p o s i t i o n 2

ABOUT THE AUTHOR KEVIN EIKENBERRY (http://www.kevineikenberry.com) is the Chief Potential Officer of The Kevin Eikenberry Group, a learning consulting company that provides a wide range of services, including training delivery and design, facilitation, performance coaching, organizational consulting, and speaking services. He has worked with Fortune 500 companies, smaller firms, universities, and more.

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FACILITATOR’S GUIDE PACKAGE

Includes everything in the Facilitator’s Package plus a copy of Remarkable Leadership ISBN 978-0-470-50558-8 USD $319.00/CAD $383.00/ £215.00/€309.00

PROGRAM LENGTH Twelve 1- to 1.5-hour sessions

Call now for your free 30-day risk-free review of any Facilitator’s Guide

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LEADERSHIP DEvELOPMENT

Bridging the Leadership Divide Building High-Performance Leadership Relationships Across Generations

bridging the leadership divide

Ron A. Carucci, Josh Epperson, Lela Tepavac

Today, generational differences are impacting the workplace to an unprecedented degree. The ability to build bridges between leaders of generational differences has never been more essential. TK

This workshop will invite leaders of multiple generations to practical conversations that help remove the inherent barriers to productive relationships between incumbent and emerging leaders. While there is much information available on generational demographics, the focus of this program is on the relational aspects of generational dynamics.   Based on research within organizations, Carucci and colleagues have identified six patterns that distinguish distressed relationships from powerful relationships between incumbent leaders and emerging leaders. The patterns are indicated as: rank, meaningful conversation, inclusion and engagement, dreaming, generosity, and gratitude. The workshop will explain and assess these patterns as well as explore how these patterns promote or hinder crossgenerational relationships. The workshop includes case studies, role plays, journaling exercises, and action planning tools. This accompanying participant workbook will include case studies, selfreflection exercises, and strategies for a follow-up development plan.  Sold Separately Participant Workbook

ISBN 978-0-470-52311-7 USD $49.00/CAD $59.00/ £32.99/€42.90 Self-Assessment: Incumbent Leaders

ISBN 978-0-470-64871-1 USD $12.00/CAD $14.00/ £8.99/€11.90 Generations Self-Assessment Emerging Leaders ISBN 978-0-470-64872-8 USD $12.00/CAD $14.00/ £8.99/€11.90

ABOUT THE AUTHORS RON A. CARUCCI (Seattle, WA) is a founding partner with Passages Consulting, LLC, http://www.passagesconsulting.com) where he works with CEOs and senior executives in pursuit of large organizational change and executive leadership capability. He has built dymnamic global leadership development systesm for some of the worl’s largest companies and has also served as an adjunct at the Center for Creative Leadership. JOSH EPPERSON (Seattle, WA) works with both community-based NGOs and multi-national corporations in a variety of industries. He is the co-author of Future in-Formation (2008). He is on faculty at Argosy University.

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Assessments

bridging the leadership divide

participant workbook

emerging leaders building building

high-performance

self-assessment

leadership

high-performance leadership

relationships

relationships

across

across generations

generations

ron a. carucci josh epperson

ron a. carucci

lela tepavac

josh epperson lela tepavac

Assessments

bridging the leadership divide incumbent leaders building

self-assessment

high-performance leadership relationships across generations

ron a. carucci josh epperson lela tepavac

FACILITATOR’S GUIDE PACKAGE This comprehensive package includes several case studies, interactive lecturettes, and group exercises. The package also includes an Incumbent Leader’s Self-Assessment, an Emerging Leader’s Self-Assessment, a sample Participant Workbook, a complete set of PowerPoint® slides, and a flash drive containing an electronic copy of the workshop materials. ISBN 978-0-470-52826-6 USD $199.00/CAD $239.00/ £135.00/€175.00

DELUXE FACILITATOR’S PACKAGE The Deluxe version includes everything in the Facilitator’s Guide plus a copy of Leadership Divided: What Emerging Leaders Need and What You Might Be Missing ISBN 978-0-470-52953-9 USD $205.00/CAD $246.00/ £140.00/€182.00

PROGRAM LENGTH half-day, one-day, or two-day sessions

U.S. 800 274 4434 • Canada 800 567 4797 • Order online www.pfeiffer.com/go/pfeiffercatalogs

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LEADERSHIP DEvELOPMENT Essential resources for training and HR professionals

Essential resources for training and HR professionals

Leading Through Transitions Kerry Bunker, Michael Wakefield

Essential resources for training and HR professionals

participant workbook 1-day workshop

From the Center for Creative Leadership—#1 Ranked Brand in Leadership Education by BusinessWeek

leading through transitions

facilitator’s guide

Kerry A. Bunker & Michael Wakefield

leading through transitions Kerry A. Bunker & Michael Wakefield THEparticipant CENTERworkbook FOR CREATIVE REATIVE REATI E LEADER LEADERSHIP Ranked anked in the Top 5 Worldwide for Executive Education by Bus BusinessWeek usiness ess

2-day workshop

leading through transitions Kerry A. Bunker & Michael Wakefield THE CENTER FOR CREATIVE LEADERSHIP Ranked in the T Top 5 Worldwide for Executive Education by BusinessWeek

Change and transition are no longer periodic events. Today, they are the ongoing and natural state of most organizations. And while many leaders have become skilled at effecting and responding to structural side of change (creating a vision, reorganizing, or restructuring), it’s rare that they fully grasp or focus on the human side of change: grieving, letting go, building hope, and learning. This workshop helps leaders understand the need to balance the dynamic tension between seemingly paradoxical leadership attributes such as being tough while simultaneously expressing appropriate empathy, catalyzing change while facilitating emotional transition, and having a sense of urgency while being realistically patient. It provides sound research, solid frameworks, and practical resources to help participants assess both individual and organizational patterns of leadership behavior in the face of change, which in turn allows leaders to evaluate what’s working, what’s not working, and what’s missing. THE CENTER FOR CREATI CREATIVE LEADERSHIP Ranked anked in the Top 5 Worldwide for Executive Education by BusinessWeek

Sold Separately Participant Workbook, 1-Day

ISBN 978-0-470-45021-5 USD $49.00/CAD $59.00/ £32.99/€42.90

Authentic Leadership Paradox Wheel Handout-Package of 20

ISBN 978-0-470-56228-4 USD $25.00/CAD $30.00/ £16.99/€21.90

Participant Workbook, 2-Day

Authentic Leadership Paradox Poster

ISBN 978-0-470-56227-7 USD $99.00/CAD $119.00/ £70.00/€89.90

ISBN 978-0-470-45022-2 USD $10.00/CAD $12.00/ £6.99/€8.90

Leading Across Differences Kelly Hannum, Belinda B. McFeeters, Lize Booysen

Dynamics in our global society are increasingly spilling over into the workplace. The need for practical, relevant, and usable information about how to lead in our increasing flat world is in high demand. This timely training tool provides examples of and perspectives on concepts and situations important to leading across differences. With 14 rich cases gleaned from interviews of over a hundred people in over twenty organizations on five continents, the authors offer new ways of thinking about leadership challenges. Each case that includes a case summary, case text, facilitation questions, expert perspectives on the case, and suggestions for further action, participants will experience a variety of situations and will be exposed to multiple sets of commentaries to help them make sense of the issues and possibilities associated with leading across differences. The authors guide facilitators through a process of not providing participants with the “right” answer for all possible situations, but rather a framework and process for better understanding their context and taking appropriate action.

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FACILITATOR’S GUIDE PACKAGE The Facilitator’s Guide Package includes scripts for workshop delivery. The package also includes the two sample Participant Workbooks (one- and two-day versions) for use in the workshop; a flash drive; and a Paradox Wheel Poster for capturing results during the workshop. The Flash drive includes copies of the agendas, PowerPoint® slides, and the Paradox Wheel Handouts to be used during the workshops. ISBN 978-0-470-47186-9 USD $249.00/CAD $299.00/ £170.00/€219.00

PROGRAM LENGTH 1–2 days

FACILITATOR’S GUIDE PACKAGE ISBN 978-0-470-56335-9 USD $79.00/CAD $95.00/ £55.00/€71.90

LEADING ACROSS DIFFERENCES–CASEBOOK ISBN 978-0-470-46716-9 USD $49.00/CAD $59.00/ £32.99/€42.90

PROGRAM LENGTH 19 exercises ranging from 20 minutes to 90 minutes each

Call now for your free 30-day risk-free review of any Facilitator’s Guide

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TRAINING & DEvELOPMENT The Total Onboarding Program

Essential resources for training and HR professionals

FACILITATOR’S GUIDE PACKAGE

An Integrated Approach to Recruiting, Hiring, and Accelerating Talent George Bradt, Ed Bancroft

Your Complete Resource for Recruiting, Hiring, and Accelerating Talent Across the Organization

The TOTAL ONBOARDING Program AN INTEGRATED APPROACH TO RECRUITING, HIRING, AND ACCELERATING TALENT

The Total Onboarding Program shows training HR professionals a detailed approach for getting their new employees up to speed in half the regular time, and how to enable and inspire new employees to deliver better results faster on the job. Onboarding ensures that new hires are able to be highly productive starting on day one and ready to hit the ground running. The core concepts of providing onboarding assistance are: George Bradt and Ed Bancroft

Companion to the Wiley publication Onboarding

• Accommodation • Assimilation • Acceleration.

Program Objectives »

Helps employers bring new and recently promoted employees up to speed and productive in half the usual time

» »

Reduces hiring or promoting risk and increases retention rates

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Identifies most prevalent landmines that derail new hires and ways to avoid those landmines

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Provides an onboarding framework that can be consistently deployed in any organization.

Reveals proven tools, techniques and “tricks of the trade” that enable managers to monitor, measure, and keep their new employees’ success on track

The package includes agendas, a copy of the book Onboarding, a flash drive with PowerPoint slides and worksheets for five meetings and 11 workshops ranging in time from two hours to two days, so you are completely prepared to present the program to teammates. ISBN 978-0-470-55228-5 USD $495.00/CAD $594.00/ £330.00/€430.00

ALSO AVAILABLE THE NEW LEADER’S 100-DAY ACTION PLAN Second Edition

George B. Bradt, Jayme A. Check, Jorge E. Pedraza ISBN 978-0-470-40703-5 USD $25.95/CAD $30.95/ £17.99/€23.90

Appreciative Inquiry for Collaborative Solutions 21 Strength-Based Workshops Robyn Stratton-Berkessel

Capture Employee Strengths to Drive Energy and Productivity “What you learn in a single book can change everything. Appreciative Inquiry for Collaborative Solutions is Robyn Stratton-Berkessel at her very best—helping all of us open ourselves to our best selves, envision possibilities, and get in touch with our own and other’s strengths. A brilliantly applied book—with over 21 workshops ready for prime time delivery—helping leaders tap the revolutionary power of appreciative inquiry or ‘AI’ for creating value for customers, suppliers, team members, shareholders, and families. Are you ready to walk on the strengths-based side of organization development and leadership? This inspiring volume will propel you upward step by step—it takes AI from concept to reality in an eloquent, empowering, and utterly engaging way.” —David Cooperrider, Fairmount Minerals Professor at Case Western Reserve University’s Weatherhead School of Management

The Appreciative Inquiry Toolkit is a practical resource guide for facilitators who want to introduce positive, strength-based perspectives to their trainings. The toolkit provides an overview of the Appreciative Inquiry method, how to incorporate it into existing work, how to design new trainings; and provides a variety of ready-to-deliver training sessions on topics such as leadership, diversity, technology, creativity, change, innovation, learning, collaboration, coaching, and team-building.

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FACILITATOR’S GUIDE PACKAGE ISBN 978-0-470-48316-9 USD $60.00/CAD $72.00/ £42.50/€55.90

PROGRAM LENGTH 21 workshops, all half day or less

U.S. 800 274 4434 • Canada 800 567 4797 • Order online www.pfeiffer.com/go/pfeiffercatalogs

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MANAGEMENT DEvELOPMENT It’s Okay to Be the Boss

FACILITATOR’S GUIDE PACKAGE

Bruce Tulgan

Fight the Under-management Epidemic In today’s high-pressure workplace managing people has become increasingly important in maintaining competitive advantage. Current research reveals that employees don’t quit organizations, they quit their immediate supervisor. And when an employee walks out the door, they take all of their talent, knowledge, and experience with them. So how are managers “managing” today? Most managers take a hands-off approach. They empower employees by leaving them alone to succeed or fail on their own accord. Besides, managers don’t have the time to manage when faced with all of their other responsibilities.

IT’S OKAY TO BE THE BOSS TH E MANAGEMENT WORKSHOP

PARTICIPANT WORK

BRUCE TULGAN AUTHOR OF MANAGING GENERATION X & NOT EVERYONE GETS A TROPHY

DELUXE FACILITATOR’S GUIDE PACKAGE

Sold Separately Participant’s Workbook

ISBN 978-0-470-40534-5 USD $49.00/CAD $59.00/ £32.99/€42.90

Also Available Not Everyone Gets A Trophy: How to Manage Generation Y ISBN 978-0-470-25626-8 USD $24.95/CAD $29.95/ £16.99/€21.90 It’s Okay to Manage Your Boss: The Step-by-Step Program for Making the Best of Your Most Important Relationship at Work ISBN 978-0-470-60530-1 USD $23.95/CAD $28.95/ £15.99/€20.90

The Facilitator’s Guide Package includes an interactive Participant’s Workbook, background information, a thorough introduction to the model, a detailed script for training delivery, a PowerPoint® slide deck, short instructional videos for facilitator eduction or for workshop inclusion, and a Flash drive. ISBN 978-0-470-46240-9 USD $199.00/CAD $239.00/ £135.00/€175.00

IT’S OKAY TO MANAGE YOUR BOSS

THE STEP-BY-STEP PROGRAM FOR MAKING THE BEST OF YOUR Refuse MOST IMPORTANT to be RELATIONSHIP Undermanaged! AT WORK

Includes everything in the Facilitator’s Guide, plus a copy of Tulgan’s It’s Okay to Be the Boss book. ISBN 978-0-470-62084-7 USD $219.00/CAD $263.00/ £150.00/€195.00

PROGRAM LENGTH 1 day

BRUCE TULGAN BESTSELLING AUTHOR OF IT’S OKAY TO BE THE BOSS & MANAGING GENERATION X

Stepping Up A Road Map for New Supervisors Miki Lane, Marilynne Malkin, Wendy Shanken, Dennis Cavendish

Give first-time supervisors an accurate, real-life picture of what it means to be a supervisor, the expectations for the position, the skills and knowledge required, and what it takes to succeed in the role. This practical, hands-on supervisor-readiness workshop is packed with solid, practical advice to orient a new or aspiring supervisor to the role and lays the groundwork for future success. Stepping Up:

» »

Explains the role of supervisor

» » »

Includes performance equation assessments

Defines the challenges for the first-time supervisor and describes common pitfalls

Contains information on supervisory competencies Includes a handy self-assessment and a personalized road map.

For HR departments, trainers, and consultants, Stepping Up is an easy-tofacilitate workshop. The facilitator’s guide comes complete with workshop instructions, a variety of ready-to-use icebreakers, interactive activities, closers, readymade PowerPoint slides, and supporting materials. The interactive participant’s workbook includes job aids and checklists, worksheets, case studies, and a useful self-assessment questionnaire that pinpoints areas for growth. 

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FACILITATOR’S GUIDE PACKAGE ISBN 978-0-7879-8714-5 USD $149.00/CAD $178.99/ £100.00/€129.00

PARTICIPANT WORKBOOK ISBN 978-0-7879-8715-2 USD $39.00/CAD $46.99/ £26.99/€34.90

Call now for your free 30-day risk-free review of any Facilitator’s Guide

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TEAMS The Five Dysfunctions of a Team Workshop

FACILITATOR’S GUIDE PACKAGE

Patrick M. Lencioni Tackle Team Dysfunction— A Workshop Based on the New York Times Best-Selling Book!

Finding ways to strengthen teams in an organization can lead to astounding improvement in morale, productivity, and results. Based on Patrick Lencioni’s extraordinarily successful leadership fable The Five Dysfunctions of a Team, this workshop package will enable you to help teams maximize their productivity and get results. You’ll learn to run the same team-building lessons that Patrick Lencioni himself has delivered to hundreds of teams in a wide range of organizations. • Trust • Conflict • Commitment • Accountability • Results

These five fundamentals of a highly functioning team will enable teams to identify areas for improvement and make significant progress. The Five Dysfunctions of a Team Workshop will help any team take steps toward greater cohesiveness and effectiveness! Sold Separately Participant’s Workbook

Team Assessment: Online

ISBN 978-0-7879-8620-9 USD $49.00/CAD $58.99/ £32.99/€42.90

ISBN 978-0-7879-9724-3 USD $34.50/CAD $40.99/ £22.18/€ 26.34

The Five Dysfunctions of a Team: A Leadership Fable

Team Assessment: Print

Video Presentation

ISBN 978-0-7879-8618-6 USD $18.00/CAD $21.99/ £12.99/€16.90

ISBN 978-0-9763090-0-0 USD $495.00/CAD $593.99/ £330.00/€480.00

ISBN 978-0-7879-6075-9 USD $24.95/CAD $26.99/ £16.50/€21.90

The Facilitator’s Guide includes everything you need to run a high-impact workshop for teams, including a script and slides on CD-ROM, a PW, Team assessment with instructions on how to score and interpret the results, a poster, and the book. ISBN 978-0-7879-8619-3 USD $219.00/CAD $262.99/ £150.00/€195.00

DELUXE FACILITATOR’S GUIDE PACKAGE Includes everything in the Facilitator’s Guide Package plus the DVD presentation. ISBN 978-0-7879-9441-9 USD $710.00/CAD $851.99/ £475.00/€610.00

PROGRAM LENGTH 2 days (with half- and 1-day options)

The Three Signs of a Miserable Job DVD Presentation

ISBN 978-0-9763090-2-4 USD $495.00/CAD $593.99/ £330.00/€480.00

An Essential Tools Resource

Team Advantage

A complete framework

for driving extraordinary,

sustainable team transformation

TEAM ADVANTAGE IS A PROVEN team coaching program designed to that goes beyond the transform teams and their typical 2-day team-building leaders through a development event. The program is that is meaningful to the process—one presented as an organizational organization’s success. “game” oriented around It includes partnership cus together on guiding a stretch goal with a coach who conveys the team to new awareness, coaching skills to the new agreements, and team leader as they fodevelopment that are extraordinary performance. implemented over the The process includes course of 16 weeks: four phases of team • Pre-game preparation: Coaching the team leader and interviewing each team member to set the • Kick-off workshop: stage for the program The team creates their own game plan oriented around an extraordinary • Weekly coaching goal sessions: Team members provide progress updates and learn to support teammates • Review of team accomplishments and its transformation: their wins and their new The team takes time to level of communication assimilate learning and celebrate

The Complete Coaching Guide for Team Transformation This complete training

package also includes

Praise for Team Advantage

a leader’s guide for the

team leader and a participant’s

guide for the team members.

“Team Advantage is for any leader with a team and a goal. It’s a proven typical corporate objectives process, with challenges to new levels of engagement and rewards, that will drive your team past and commitment. You Team Advantage.” can transform your team—and your organization—with —Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level “The outcomes of conducting a 16-game pilot project accelerated goal attainment on team leaders and the and produced significant team members by improving results, leaving a sustainable their collaboration, team and management by objectives impact focus and performance. into alignment so that Team Advantage brings teams are truly transformed.” —Anne Whitaker, senior action learning vice president, International Pharmaceutical Company

ABOUT THE AUTHORS

D. J. Mitsch

Darleen “DJ” Mitsch is a Master Certified Coach and former president of the International Coach’s Federation (ICF). She is the founder of The Pyramid Resource Group, a corporate coaching company based in Cary, North Carolina.

Essential resources for training and HR professionals

THE TEAM ADVANTAGE IS A PROVEN team coaching program designed to transform you and your team through a development process—one that goes beyond the typical 2-day team-building event. The program is presented as an organizational “game” oriented around a stretch goal that is meaningful to you and your organization’s success. Using this guide, you will partner with a coach who conveys to you the needed coaching skills. Together you can focus on guiding your team to new awareness, new agreements and extraordinary performance. The process includes four phases of team development that are implemented over the course of 16 weeks: • Pre-game preparation: You will learn coaching skills and help interview each team member to set the stage for the program • Kick-off workshop: Your team creates their own game plan oriented around an extraordinary goal • Weekly coaching sessions: Your team members will provide progress updates and learn to support their teammates • Review of team accomplishments and its transformation: The team takes time to assimilate learning and celebrate their wins and their new level of communication In addition to focusing on attainment of the stretch goal, the program provides a forum for real conversations, truth telling, and surfacing conflict as a natural and integral part of team dynamics. In addition, it leaves you and your team with a replicable process for continuing to grow together as you accomplish you and your team’s potential.

Praise for The Team Advantage “The Team Advantage is for any leader with a team and a goal. It’s a proven process, with challenges and rewards, that will drive your team past typical corporate objectives to new levels of engagement and commitment. You can transform your team—and your organization—with The Team Advantage.” —Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level

DJ Mitsch is a Master Certified Coach and former president of the International Coach’s Federation (ICF). She is the founder of The Pyramid Resource Group, a corporate coaching company based in Cary, North Carolina.

Barry Mitsch is co-founder and vice president of The Pyramid Resource Group. He has been involved in training and development activities for more than 20 years. His background includes work in both technical and nontechnical training and he has designed and delivered classroom, self-instructional, and distance learning programs. Cover design and author

Barry Mitsch is co-founder and Vice President of The Pyramid Resource Group. He has been involved in training and development activities for more than 20 years. His background includes work in both technical and nontechnical training and he has designed and delivered classroom, self-instructional, and distance learning programs. Barry is the author of Mind over Mutter: 199 Practical Tips for Giving Great Presentations and serves as an adjunct instructor in the evening MBA program at North Carolina State University.

photos by Brian Johnson

A complete framework for driving extraordinary, sustainable team performance Discover more at www.pfeiffer.com

Essential resources for training and HR professionals

An Essential Tools Resource

A guide for leading extraordinary, sustainable team transformation

Coach’s Facilitation Guide binder SKU#: 978KPART02372 Coach’s Facilitation Guide text SKU # 978KPART02389

Package ISBN: 978-0-470-46333-8 Set ISBN: 978-0-470-47185-2

TRAINING AND DEVELOPMENT

TRAINING AND DEVELOPMENT Essential resources for training and HR professionals

An Essential Tools Resource

Discover more at www.pfeiffer.com

A guide for leading extraordinary, sustainable team transformation THE TEAM ADVANTAGE Cover design and author photos by Brian Johnson

is a dynamic program that can transform your team through a proven development process—one that goes beyond the typical 2-day team-building event. The program is presented as an organizational “game” oriented around a stretch goal that is meaningful to you and your organization’s success. Together the coach and team leader will focus on guiding you and your team members to new awareness, new agreements and extraordinary performance. The process includes four phases of team development that are implemented over the course of 16 weeks: •

Pre-game preparation: Each member of your team is interviewed to set the stage for the program

Kick-off workshop: Your team creates their own game plan oriented around an extraordinary goal

Weekly coaching sessions: You and your other team members provide progress updates while supporting each other

Review of team accomplishments and transformation: Your team takes time to assimilate learning and celebrate your wins and your new level of communication

“We wanted our sales region to go from fifth rank in the nation to fourth rank within a year. Through Team Advantage, we moved from fifth to first in one trimester or company reporting period. This was an amazing accomplishment. We even surprised ourselves!”—George Esgro, regional vice president, International Pharmaceutical Company

In addition to focusing on attainment of the stretch goal, the program leaves your team with a replicable process for continuing to grow together as you and your teammates accomplish their potential.

COACH’S FACILITATION GUIDE PACKAGE This complete training package includes sample copies of the leader’s guide for the team leader and a participant’s guide for the team members. ISBN 978-0-470-47185-2 USD $220.00/CAD $264.00/ £150.00/€215.00

DJ Mitsch is a Master Certified Coach and former president of the International Coach’s Federation (ICF). She is the founder of The Pyramid Resource Group, a corporate coaching company based in Cary, North Carolina. Barry Mitsch is co-founder and Vice President of The Pyramid Resource Group. He has been involved in training and development activities for more than 20 years. His background includes work in both technical and nontechnical training and he has designed and delivered classroom, self-instructional, and distance learning programs. Barry is the author of Mind over Mutter: 199 Practical Tips for Giving Great Presentations and serves as an adjunct instructor in the evening MBA program at North Carolina State University.

TRAINING AND DEVELOPMENT

Discover more at www.pfeiffer.com

Cover design and author photos by Brian Johnson

The Team Advantage is a proven team coaching program designed to transform teams and their leaders through a development process—one that goes beyond the typical two-day team-building event. The program is presented as an organizational “game” oriented around a stretch goal that is meaningful to the organization’s success and includes partnership with a coach who conveys coaching skills to the team leader as they focus together on guiding the team to new awareness, new agreements, and extraordinary performance.

Learn more at www.teamadvantageguide.com

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SOLD SEPARATELY TEAM MEMBER GUIDE ISBN 978-0-470-46334-5 USD $39.00/CAD $47.00/ £26.99/€38.90 TEAM LEADER’S FIELD GUIDE ISBN 978-0-470-46336-9 USD $49.00/CAD $59.00/ £32.99/€47.90

PROGRAM LENGTH 16 weeks, including 1- or 2-day kick-off meeting

U.S. 800 274 4434 • Canada 800 567 4797 • Order online www.pfeiffer.com/go/pfeiffercatalogs

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TEAMS/EMOTIONAL INTELLIGENCE Emotional Intelligence Skills Assessment (EISA)

Assessments Essential resources for training and HR professionals

EISA

Steven J. Stein, Derek Mann, Peter Papadogiannis, Wendy Gordon

E M OT I O N A L I N T E L L I G E N C E skills assessment

>>

“. . . an awesome resource!”—Jim Kouzes, The Leadership Challenge

[ Fa c i l i t a t o r ’s G u i d e ]

Assessments

Steven J. Stein, Derek Mann, Peter Papadogiannis, Wendy Gordon

Emotional Intelligence Skills Assessment (EISA) is a complete package for conducting a dynamic workshop and assessment designed to introduce EI into any organization—no matter how large or small. Developed in partnership with Multi-Health Systems Inc. (the same company that brought you the EQ-i®,) EISA provides the materials and strategies facilitators need to measure and increase intra- and interpersonal awareness throughout an organization. Built on a proven, scientifically verified framework, the instrument is easy to administer and score, and requires no professional certification.

Visit www.pfeiffer.com/go/eisa for more information.

EISA E M OT I O N A L I N T E L L I G E N C E skills assessment [ Pa r t i c i p a n t Wo r k b o o k ]

Assessments

>>

Steven J. Stein Derek Mann Peter Papadogiannis Wendy Gordon

EISA E M OT I O N A L I N T E L L I G E N C E skills assessment [ Se l f ]

>>

Steven J. Stein Derek Mann Peter Papadogiannis

Call for a free test-trial of the EISA 360!

Sold Separately Participant’s Workbook

ISBN 978-0-470-46210-2 USD $49.00/CAD $54.00/ £32.99/€42.90

FACILITATOR’S GUIDE PACKAGE The Facilitator’s Guide package contains a flash drive of PowerPoint® slides, agendas, scripts, sample invitation letters, a sample participant workbook, and EISA: Self assessment. ISBN 978-0-470-46241-6 USD $249.00/CAD $274.00/ £170.00/€219.00

DELUXE FACILITATOR’S GUIDE PACKAGE Includes everything in the Facilitator’s Guide Package, plus a copy of The EQ Edge ISBN 978-0-470-49944-3 USD $269.00/CAD $296.00/ £180.00/€232.00

PROGRAM LENGTH EISA: Print–Self

Number of Items 50 ISBN 978-0-470-24865-2 USD $20.00/CAD $22.00/ £13.99/€17.90

Online–360

1 day with 1 to half-day day option

ISBN 978-0-470-24864-5 USD $190.00/CAD $228.00/ £65.00/€89.90

Team Emotional and Social Intelligence (TESI Short) ®

Marcia Hughes, James Bradford Terrell

Leaders in the field of EI, Hughes and Terrell bring to you the assessment package designed for enabling your team members and their leaders to systematically evaluate their team performance and understand the seven critical behaviors that are essential for building high-performance teams. Unique in approach, this pioneering package is the first of its kind to focus on the twin concepts of team performance with emotional and social intelligence. It offers one of the foremost assessments not requiring certification, therefore becoming accessible to every internal training professional, external consultant, coach, facilitator, or team leader. Sold Separately Participant’s Workbook

Poster

ISBN 978-0-7879-8845-6 USD $29.00/CAD $35.00/ £19.99/€25.90

ISBN 978-0-470-38109-0 USD $10.00/CAD $12.00/ £6.99/€8.90

Team Emotional and Social Intelligence (TESI® Short)

The Emotionally Intelligent Team book

ISBN 978-0-7879-8842-5 USD $15.00/CAD $18.00/ £10.99/€14.90 Number of Items 21

ISBN 978-0-7879-8834-0 USD $27.95/CAD $30.99/ £18.99/€24.90

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FACILITATOR’S GUIDE PACKAGE This packages includes detailed instructions, scripts, PowerPoint® slides, and sample copies of the participant workbook, poster, TESI short assessment, and book. ISBN 978-0-470-25909-2 USD $149.00/CAD $179.00/ £100.00/€129.00

PROGRAM LENGTH 1 day with half-day option

Call now for your free 30-day risk-free review of any Facilitator’s Guide

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TRAINING & DEvELOPMENT The Great Workplace

Essential resources for training and HR professionals

MICHAEL BURCHELL and JENNIFER ROBIN

Building Trust and Inspiring Performance

THE

Michael Burchell, Jennifer Robin What separates a Great Company from a merely good one? More than offering great pay and quirky perks, a great workplace is one where employees trust the people they work for, take pride in what they do, and are inspired to achieve superior performance.

ator

of

Cre UNE’S FORT BEST 100 ES TO PLAC ©

WORK

BUILDING TRUST AND INSPIRING PERFORMANCE

GREAT WORKPLACE HOW TO BUILD IT, HOW TO KEEP IT, AND

WHY IT MATTERS FACILITATOR’S Guide

Based on a workshop framework used for many years at the Great Place to Work® Institute—creators of the Fortune 100 Best Companies to Work For list—The Great Workplace: Building Trust and Inspiring Performance Workshop provides managers a set of powerful, effective exercises that will help them understand the conceptual and practical considerations of creating a high-trust work environment. In the Workshop, participants will:

»

Examine the essential elements of a Great Place to Work®, especially the crucial role of trust.

»

Build an understanding of the key role that managers play in building a great workplace.

»

Identify opportunities and generate ideas for making change within the scope of their responsibility.

»

Gain practical tools for improving the quality of their work environment.

FACILITATOR’S GUIDE This Facilitators Guide includes everything you need to conduct one-day and half-day workshops, including agendas, objectives, and scripts; tips, best practices, and exercises; a Participant Workbook and a Great Workplace Leadership Assessment; a poster and a takeaway card; and a flash drive with PowerPoint presentations to accompany the workshops ISBN 978-0-470-59835-1 USD $225.00/CAD $270.00/ £150.00/€195.00

PARTICIPANT WORKBOOK ISBN 978-0-470-59832-0 USD $49.00/CAD $59.00/ £32.99/€42.90

Sold Separately Self Assessment

Poster

Card

ISBN 978-0-470-59833-7 USD $12.00/CAD $14.00/ £8.99/€11.90

ISBN 978-0-470-90288-2 USD $10.00/CAD $12.00/ £6.99/€8.90

ISBN 978-0-470-90289-9 USD $1.00/CAD $1.00/ £0.99/€1.90

Managing for Employee Engagement A Workshop Based on The Three Signs of a Miserable Job

Essential resources for training and HR professionals

MANAGING FOR

Patrick M. Lencioni

EMPLOYEE ENGAGEMENT

Best-selling author and business guru Patrick Lencioni’s management development program will improve employee engagement, job satisfaction, and performance.

PATRICK LENCIONI Author of The Five Dysfunctions of a Team

A WORKSHOP BASED ON The Three Signs of a Miserable Job

According to Patrick Lencioni, three underlying factors will make a job miserable, and they can apply to virtually all jobs regardless of the nature of the work being done. The three signs are at first glance obvious and seemingly easy to resolve. And yet they remain largely unaddressed in most organizations. This management development program is designed to help managers more effectively engage, motivate, and retain employees by eliminating the three causes of job misery.

Coming Spring 2011—Preorder yours today! Sold Separately Participant Workbook

Inventory—Self

Poster

ISBN 978-0-470-52073-4 USD $49.00/CAD $59.00/ £32.99/€42.90

ISBN 978-0-470-52074-1 USD $20.00/CAD $24.00/ £13.99/€17.90

ISBN 978-0-470-92962-9 USD $10.00/CAD $12.00/ £6.99/€8.90

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FACILITATOR’S GUIDE PACKAGE This Facilitator’s Guide provides everything needed to create a high-impact half- or full-day workshop for managers. Beginning with an introduction to the model and instructions for administering and debriefing the 360-degree or self assessment, the dynamic material guides trainers, facilitators, and coaches through The Three Signs of a Miserable Job. ISBN 978-0-470-53728-2 USD $249.00/CAD $299.00/ £170.00/€219.00

DELUXE FACILITATOR’S GUIDE PACKAGE This includes everything above plus a copy of the The Three Signs DVD ISBN 978-0-470-92706-9 USD $749.00/CAD $899.00/ £500.00/€650.00

U.S. 800 274 4434 • Canada 800 567 4797 • Order online www.pfeiffer.com/go/pfeiffercatalogs

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ASSESSMENTS Facilitation Skills Inventory Administrator’s Guide Package Ingrid Bens

In this training package, Ingrid Bens (author of the best-selling book Facilitating with Ease!) includes all the necessary components for conducting her highly acclaimed Facilitation Skills Inventory (FSI). This tested assessment provides invaluable feedback on a participant’s core knowledge, tactical awareness, and observed behaviors. The Facilitation Skills Inventory Package includes an Administrator’s Guide, Observer Guide, and Participant Guide. The package also includes samples of the Self and Observer versions of FSI.   ISBN 978-0-470-40868-1 USD $125.00/CAD $150.00/ £85.00/€112.00

Global Executive Leadership Inventory (GELI) Manfred F. R. Kets de Vries The Inventory consists of 100 action- and behavior-based questions that are designed to measure the participants’ competency within 12 areas. The Facilitator’s Guide provides instructions for administering an effective selfassessment as well as for obtaining 360-degree feedback from colleagues. Once the assessment is completed and scored, the Facilitator’s Guide explains how to discuss the feedback within executive teams or during coaching sessions.

Learn more at gelionline.com Applied Strategic Planning Consultant’s Toolkit

ISBN 978-0-7879-6984-4 USD $129.00/CAD $154.99/ £90.00/€119.00

Second Edition

Timothy N. Nolan, Leonard D. Goodstein, Jeanette Goodstein Your Road Map for Producing a Successful Strategic Plan—Plus All the Tools to Carry It Out.

Based on the proven Applied Strategic Planning model, this toolkit will help you plan and deliver an effective strategy plan for organizations of all types and sizes. A powerful aid to consultants, facilitators, and change agents engaged in implementing strategic planning with organizational- and executive-planning teams, this revised edition of the best-selling toolkit incorporates the most recent theory and research into strategic planning, as well as advances in the ASP model since the first edition was published. ISBN 978-0-7879-8851-7 USD $500.00/CAD $599.99/ £335.00/€440.00

Exercising Influence A Discussion Guide for Team Leaders and Group Facilitators, Package

B. Kim Barnes

Influence is a skill set that everyone needs; yet few people have a good understanding of what it means and how to develop themselves as influencers. A Discussion Guide for Team Leaders and Group Facilitators will help you guide participants through the complex process of understanding and beginning to develop effective influencing skills. Once they complete the program, they will be ready to begin building the relationships they need to get positive results in and outside the sphere of work. ISBN 978-0-7879-8464-9 USD $55.00/CAD $65.99/ £36.99/€47.90

Career Anchors Facilitator’s Guide Package Third Edition

Diversity Awareness Profile (DAP)

Edgar H. Schein

Facilitator’s Guide

Developed by Edgar Schein at MIT’s Sloan School of Management, the Career Anchors Self-Assessment and accompanying materials has become the industry standard since it was originally created more than forty years ago.This research backed program enables participants to discover their “career anchor,” a combination of perceived areas of competence, motives, and values related to occupational work choices.

Second Edition

Karen M. Stinson

This revised and enlarged Career Anchors Facilitator’s Guide contains everything you need to administer the Career Anchors SelfAssessment and then coach participants through their individual discovery process and future career planning.

The Diversity Awareness Profile (DAP) is designed to increase employee awareness of this important issue so that they are able to identify, evaluate, and modify their own behavior. Based on solid, up-to-date research, the DAP addresses discrimination issues across the minority groups. This fully revised second edition of the classic, best-selling assessment instrument will help training participants understand how their actions—whether obvious or subtle—affect a person of a different culture, gender, or ethnic background.

Learn more at: careeranchorsonline.com

ISBN 978-0-7879-9554-6 USD $50.00/CAD $59.99/ £33.99/€43.90

ISBN 978-0-7879-8387-1 USD $60.00/CAD $71.99/ £42.50/€55.90

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Call now for your free 30-day risk-free review of any Facilitator’s Guide

19


&

Activities, Games

Exercises

For activities that energize and engage. Ask Pfeiffer. Here are essential collections of tools for trainers, from the leading scholars and practitioners of interactive learning and active training, including Elaine Biech, Mel Silberman, and â&#x20AC;&#x153;Thiagiâ&#x20AC;? Thiagarajan.


GAMES & ACTIvITES Active Training A Handbook of Techniques, Designs, Case Examples, and Tips Third Edition

Mel Silberman, Carol Auerbach

Here is everything you need to design and deliver the learner-centered approach to training. Including a wealth of examples, tips, and techniques, this book reflects the latest trends in workforce training—i.e., assessment, evaluation, and active training for e-learning and online applications. Hardcover • 380 pages • ISBN 978-0-7879-7623-1 USD $50.00/CAD $59.99/ £33.99/€43.90

Thiagi’s 100 Favorite Games Sivasailam Thiagarajan

This first-of-its-kind collection of activities represents game play at its very best. Thiagi offers the “how-to” and the “lowdown” on his all-time favorite games. With this resource, you’ll never be stuck for a fun, innovative, and effective activity. Use this must-have resource to: • Illustrate concepts • Aid learning transfer • Improve team work • Build critical skills in any training event • Energize meetings • Use as icebreakers, or openers and closers to a formal training session.

Developing Emotional and Social Intelligence Marcia Hughes, Amy Miller Emotional Intelligence (EI) has been proven to be key to leadership success. In this book, EI expert Marcia Hughes provides a broad array of activities for developing EI in both the coaching and team environment. All of these activities have stood the test of time and will help trainers at all levels engage the learner in active, experiential learning. Additionally, there are introductions to each activity that provide tips and techniques that will ensure success every time. The activities are organized with separate sections for individual coaching and team development.

Paperback • 272 pages ISBN 978-0-470-54702-1 USD $49.00/CAD $60.00/ £32.99/€42.90

90 World-Class Activities by 90 World-Class Trainers

BEST SELLER

Elaine Biech, Editor

Dozens of new and classic games designed to provide a creative and fun way to engage teams and groups in a collaborative learning activity. You’ll learn how to introduce, facilitate, and debrief each game—and how to adapt a game for a particular setting or audience. Paperback • 420 pages • ISBN 978-0-7879-8198-3 USD $45.00/CAD $53.99/ £30.99/€39.90

Paperback • 400 pages • ISBN 978-0-7879-8199-0 USD $45.00/CAD $53.99/ £30.99/€39.90

The Leadership Challenge Activities Book

Training from the Back of the Room! 65 Ways to Step Aside and Let Them Learn

Sharon L. Bowman

These 32 training strategies are guaranteed to deliver outstanding training results in any topic and for any group or situation. This comprehensive book is centered around the principles that learners learn best, and remember more of what they learn, when they have the freedom to choose and make decisions; when they have the opportunity to experiment; and when they collaborate and learn from their peers.

BEST SELLER

James M. Kouzes, Barry Z. Posner, Elaine Biech

This resource provides practical information and tools for demonstrating and teaching The Five Practices of Exemplary Leadership® to audiences either new to or already familiar with the model. Filled with over 100 experiential learning activities and games— each keyed to a specific practice—this book is an excellent addition to any existing leadership development program. Paperback • 700 pages • ISBN 978-0-470-47713-7 USD $50.00/CAD $60.00/ £33.99/€43.90

Paperback • 320 pages • ISBN 978-0-7879-9662-8 USD $42.00/CAD $50.00/ £28.99/€37.90

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Order online www.pfeiffer.com/go/pfeiffercatalogs

21


GAMES & ACTIvITES The 2011 Pfeiffer Annual

Essential resources for training and HR professionals

The 2011 Pfeiffer Annual

Consulting

Training

Elaine Biech

Elaine Biech

The Leader in Resources for Training & HR Professionals for the Past Four Decades.

Organizations that thrive in today’s competitive marketplace are those that make a firm commitment to training and development. And successful trainers stay at the top of their profession by accessing the most recent and important information, tools, and resources in the field.

The

Pfeiffer Annual

The 2011 Pfeiffer Annual: Elaine Biech, Consulting is a ready-made toolkit of ideas, methods, techniques, and models that assist and support your work as an internal or external organizational consultant. The Annual addresses the broad range of topics that are of most interest to professionals in the field. The materials provide highly accessible means of interacting with a diverse variety of systems and processes—from collaborative work systems and executive coaching to strategic planning and organizational development. editor

Experiential Learning Activities Instruments Articles

This year’s Annual presents a ‘organizational dynamics’ theme. The contributions to the Annual focus on organizational dynamics and include information on team building, leadership, communication, and problem solving. The volume includes a variety of tools. For example, Experiential Learning Activities (ELAs) are the mainstay of the Annual and cover a broad range of consulting topics. The activities are presented as complete and ready-to-use designs for working with groups: facilitator instructions and all necessary handouts and participant materials are included.

Hardcover w/Website • 320 pages ISBN 978-0-470-59237-3 USD $95.00/CAD $114.00/ £65.00/€83.90

Essential resources for training and HR professionals

The

PfeifferAnnual

Elaine Biech, editor

Experiential Learning Activities Instruments Articles

The 2011 Pfeiffer Annual: Training offers a hands-on guide to the latest thinking and recent approaches to training and development. This year’s Annual presents a ‘organizational dynamics’ theme. The contributors address the many factors that affect how well the people and process react when brought together and how they function as a singular entity to accomplish a task. The Annual is divided into four sections: Experiential Learning Activities (ELAs); Editor’s Choice; Inventories, Questionnaires, and Surveys; and Articles and Discussion Resources. The fourth section, Editor’s Choice, includes cutting-edge material to help trainers stay on top of the key trends in the field.

Hardcover w/Website • 320 pages ISBN 978-0-470-59238-0 USD $95.00/CAD $114.00/ £65.00/€83.90

THE 2011 PFEIFFER ANNUAL SET: TRAINING AND CONSULTING ISBN 978-1-118-01741-8 USD $161.50/CAD $182.00/ £105.00/€121.60

SAVE 15% WHEN YOU PURCHASE THE SET!

Become a Standing Order Customer today and lock in your 15% discount!* As a Standing Order Customer, you’ll: • Have the option of returning any Annuals that • Save 15% on all new Annuals • Receive your Annuals every year as soon as they you don’t want for a full refund • Become eligible for other special offers are available and at the lowest available price Simply call us today and let us know that you’d like to become a Standing Order Customer. Pay nothing now—your bill will come with your Annuals shipment. If you’re not fully satisfied, send your order back and owe nothing. It’s never been a better time to become a Standing Order Customer! *Available only in the U.S. and Canada. Catalog discount does not apply.

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GAMES & ACTIvITES What Would You Do? A Game of Ethical and Moral Dilemma

Jolts! Activities to Wake Up NEW and Engage Your Participants

Essential resources for training and HR professionals

Lorraine L. Ukens

What Would You Do? offers an excellent way to explore contemporary issues of morals, ethics, cooperation, and trust. The leader’s guide provides background and the experimental research that led to the game; complete instructions for running the game; and an expanded debrief section that helps the facilitator guide the team to explore and identify the game’s key points. The participant’s guide contains a summary of 10 different scenarios and scoring sheets for each of the (up to 10) rounds of game play. Leader’s Guide Paperback • 64 pages ISBN 978-0-7879-8537-0 USD $30.00/CAD $35.99/ £20.99/€26.90 Participant Workbook Paperback • 32 pages ISBN 978-0-7879-8538-7 USD $15.00/CAD $17.99/ £10.99/€14.90

The Participant Workbook contains the eight decision-making scenarios that make up the What Would You Do? game, and includes scoring and response charts, a score sheet, and discussion and learning application pages.

Sivasailam “Thiagi” Thiagarajann and TR ACY TAGL IATI

Jolts!

Sivasailam Thiagarajan

In Jolts!, master trainer Thiagarajan introduces a brand-new package of Activities to WAKE UP and powerful training activities ENGAGE specially designed to get Your Participants participants to sit up, listen, and learn. These interactive experiential games and activities give participants a powerful wake-up call, startling them into re-examining their assumptions and habitual practices, and encouraging self-reflection, problem solving, and fresh perspectives.

Paperback • 240 pages ISBN 978-0-470-90003-1 USD $50.00/CAD $60.00/ £33.99/€43.90

Coming Spring 2011: preorder yours today!

101 Ways to Make Training Active Second Edition

Mel Silberman

101 Ways to Improve Customer Service Training, Tools, Tips, and Techniques

Lorraine L. Ukens

Learn how to train employees and build an infrastructure to support and reward exceptional customer service. This book presents different applications that provide a foundation for exceptional customer service: Awareness, Communication, Planning, Service Excellence, Solving Problems, and Teamwork. It includes hands-on activities, reflective discussions, process models, strategies, questionnaires, checklists, self-assessments, and more. Paperback w/CD-ROM • 400 pages • ISBN 978-0-7879-8200-3 USD $55.00/CAD $65.99/ £36.99/€47.90

Would you like training to be relevant, engaging and, above all, effective? With the revised second edition of 101 Ways to Make Training Active it can! Author Mel Silberman—the father of active training and a member of Training Magazine’s Hall of Fame—highlights the active training methodology and provides updates to the 101 ready-to-use exercises and includes 101 completely new cases! FREE CD-ROM includes all of the 16 original “Top Ten Trainers Tips and Techniques” lists for easy reproduction and distribution Paperback w/CD-ROM • 336 pages • ISBN 978-0-7879-7612-5 USD $60.00/CAD $71.99/ £42.50/€55.90

Unforgettable Experiential Activities The Ten-Minute Trainer

An Active Training Resource

150 Ways to Teach it Quick and Make it Stick!

Mel Silberman

Make training more effective and memorable with these “back-pocket” training activities that require minimum preparation, and are topic-related and fun! You’ll get 150 proven exercises and activities that range from one to ten minutes to complete.

Based on Silberman’s Active Training program, Unforgettable Experiential Activities contains 75 original activities developed and tested during his 40 year career as a training expert. All these dynamic activities have stood the test of time and will help any trainer engage their learners in active, experiential learning.

Paperback • 300 pages • ISBN 978-0-7879-7442-8 USD $42.00/CAD $49.99/ £28.99/€37.90

Paperback • 320 pages • ISBN 978-0-470-53714-5 USD $49.00/CAD $59.00/£32.99/€42.90

Sharon L. Bowman

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Books

Professional Development

For essential tools and knowledge for your professional development. Ask Pfeiffer. In this section youâ&#x20AC;&#x2122;ll find our leading-edge and best-selling titles from expert authors in Training and HR Development, including Peter Block, Geary Rummler, Elaine Biech, and Ruth Clark. For more than 35 years, Pfeiffer has been providing proven and practical guidelines on the topics that matter most to Workplace Learning and Performance Improvement professionals and students, such as e-Learning, human resource management, organization development, consulting, and more.


PROFESSIONAL DEvELOPMENT Social Media for Trainers Techniques for Enhancing and Extending Learning

Jane Bozarth “Trainers who want to succeed in the new social learning world should read this book. Jane has made social media easy, practical, and simple to use.”—Ray Jimenez, PhD, Chief Learning Architect, VignettesLearning.com

New social media technologies and strategies provide quick, easy solutions to many of the challenges faced by workplace training practitioners. Social media vehicles such as Twitter and Facebook, for example, can help trainers build learning communities, facilitate quick assignments, offer updates or followup tips, and otherwise extend the reach of the formal training event. Social Media for Trainers is the first how-to guide on the incorporation of social networking techniques into a trainer’s repertoire. It covers the most popular Web 2.0 tools for instructor-created content (blogs), community-created content (wikis), micro-blogging (Twitter), and community sharing and interaction (Facebook), all with detailed instruction on conducting several training/training-related activities. Paperback • 192 pages • ISBN 978-0-470-63106-5 USD $40.00/CAD $48.00/ £26.99/€34.90

JAMES M. KOUZES | BARRY Z. POS N E R WITH ELAINE BIECH

A

COACH’S GUIDE TO DEVELOPING EXEMPLARY LEADERS

Flawless Consulting

NEW

A Coach’s Guide to Developing Exemplary Leaders Making the Most of The Leadership Challenge and the Leadership Practices Inventory

James M. Kouzes, Barry Z. Posner, Elaine Biech

Kouzes’ and Posner’s best-selling The Leadership Challenge has been the most trusted source for becoming a better leader for millions of executives. This new guide from Kouzes and Posner, written in conjunction with coaching expert Elaine Biech, provides practical information and tools for integrating The Practices of Exemplary Leadership into a coaching practice or program. Filled with best practices and success stories as well as worksheets and checklists, this comprehensive resource enables coaches to quickly and easily adapt their coaching regimen to include The Leadership Challenge and the Leadership Practices Inventory.

A Guide to Getting Your Expertise Used

Peter Block F l aw l e s s

Consulting

Third Edition

Peter Block

Flawless Consulting is considered the “consultant’s bible” and a landmark best seller that explains how to deal effectively with clients, peers, and others. This third edition addresses business and new challenges since the second edition was written and also explores what’s on the minds of “next generation” consultants. The book includes suggestions for dealing with difficult clients, the challenges of international consulting, additional case studies, commentary, expanded guidelines on implementation, and more on how to ask good questions. A Guide to GettinG your expertise used

third edition

Hardcover • 400 pages • ISBN 978-0-470-62074-8 USD $55.00/CAD $66.00/ £36.99/€47.90 PETER BLOCK is an author and consultant whose work is about empowerment, stewardship, chosen accountability, and the reconciliation of community. He is a partner in Designed Learning, a training company that offers workshops designed by Peter to build the skills outlined in his books. He has received national awards for outstanding contributions in the field of training and development, including the American Society for Training and Development Award for Distinguished Contributions; the Association for Quality and Participation President’s Award; and Training Magazine HRD Hall of Fame.

Making the Most of THE LEADERSHIP CHALLENGE

and the LEADERSHIP PRACTICES INVENTORY (LPI)

Paperback • 384 pages • ISBN 978-0-470-37711-6 USD $45.00/CAD $54.00/ £30.99/€39.90

JAMES M. KOUZES and BARRY Z. POSNER are among the most sought-after scholars and educators on the subjects of leadership and leadership development. ELAINE BIECH is president and managing principal of ebb associates inc, a strategic implementation, leadership development, and experiential learning consulting firm. Her Website can be found at www.ebbweb.com.

P9F1A

Essential resources for training and HR professionals

2nd

SIX DISCIPLINES The

Edition

of Breakthrough Learning

The Six Disciplines of Breakthrough Learning How to Turn Training and Development into Business Results Second Edition

How to Turn Training and Development into Business Results

Calhoun W. Wick, Roy V. H. Pollock, Andy Jefferson

“‘Wick, Pollock, and Jefferson have a well-proven formula for moving learning from an academic exercise to business results. Their 6Ds offer all leaders specific and concrete things that they can do to turn learning into results.”—Dave Ulrich, professor, Ross School of Business, University of Michigan, and partner, The RBL Group

Calhoun Wick, Roy Pollock, and Andrew Jefferson

This thoroughly revised, updated, and expanded edition of The Six Disciplines of Breakthrough Learning reveals how training, OD, and HR professionals can enhance their contributions to the success of their organizations. The book is filled with practical, proven-to-work guidelines and examples that show clearly how to design, deliver, and document comprehensive learning experiences that improve leadership and management, sales, customer service, marketing, and other business functions. Hardcover • 384 pages • ISBN 978-0-470-52652-1 USD $45.00/CAD $54.00/ £30.99/€39.90

Order online www.pfeiffer.com/go/pfeiffercatalogs

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PROFESSIONAL DEvELOPMENT Order the Set & Save over 10%

HANDBOOK of

IMPROVING PER FORMANCE WOR K PLACE IN THE

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No other discounts apply.

IN THE

Kenneth H. Silber and Wellesley R. Foshay

Essential resources for training and HR professionals

Pfeiffer

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e ss e n t i a l G u i d e s to

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traininG Basics Essential resources for training and HR professional s

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HANDBOOK of

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Instructional Design and Training Delivery | Selecting and Implementing Performance Interventions | Measurement and Evaluation

EDITED BY

Essential resources for training and HR professionals

Volume 2: Selecting and Implementing Performance Interventions

EDITED BY

Ryan Watkins and Doug Leigh

IM PR O VI NG PE R FO RM AN CE WOR K PL AC E

essential G u i d e s to

Deli v er ing t r a ining wor k shops Ja n i s F i s h e r C h a n

IN THE

Instructional Design and Training Delivery | Selecting and Implementing Performance Interventions | Measurement and Evaluation

NEW

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Volume 3: Measu

Handbook of Improving Performance in the Workplace

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Pfeiffer Essential Guides to Training Basics

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James L. Moseley and Joan C. Dessing er

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t r a ining progr a ms

ISBN 978-0-470-52651-4 USD $100.00/CAD $120.00/ £70.00/€89.90

Delivering Training Workshops

No other discounts apply.

Volume One

Janis Fisher Chan

Kenneth H. Silber, Wellesley R. Foshay, Editors

An important resource, this book offers detailed guidelines and tools to help trainers (both new and seasoned) to prepare for and deliver training workshops that will meet objectives and engage participants. Comprehensive in scope, this step-by-step manual walks trainers through all phases of the workshop process, including best practices for scheduling, notifying participants, introducing the program, setting up the space, practicing the presentation, engaging the participants, establishing rapport, preparing materials, taking risks, facilitating discussions, creating action plans, following up on what is learned, and much more.

Volume One presents multi-disciplinary knowledge, standard principles, and evidence-based best practices for designing instruction-delivering training. It offers a comprehensive review of topics, including Performance Analysis and Needs Assessment; Establishing Performance Objectives and Performance Measurements; Designing Instruction for Results; Developing Instruction for Results; and much more. Hardcover • 800 pages • ISBN 978-0-470-19068-5 USD $150.00/CAD $180.00/ £100.00/€129.00

The Handbook of Selecting and Implementing Performance Interventions Volume Two

Paperback • 272 pages • ISBN 978-0-470-40467-6 USD $45.00/CAD $54.00/ £30.99/€39.90

Training Fundamentals

Ryan Watkins, Doug Leigh, Editors

Janis Fisher Chan

Volume Two presents multi-disciplinary knowledge, standard principles, and evidence-based best practices for designing instruction-delivering training. Featuring real-case examples from all over the world, it offers a comprehensive review of topics such as Interventions at the Worker Level; Interventions at the Work Team Level; Interventions at the Workplace and Organizational Level; Implementation Interventions; Project Management; Measuring the Success of Implementation; and Managing Implementation.

An essential resource on the topic, this book provides researchbased practical information, strategies, techniques, guidelines, step-by-step procedures, tips, and tools that trainers can put to use immediately. Filled with strategies, perspectives, and ideas from a wide range of experienced training professionals, this comprehensive overview of training basics includes information on the purpose of training, the way it’s delivered, what a trainer does, adult learning theory, training assessment, learnerfocused training, cost-effective training, and instructional design.

Hardcover • 944 pages • ISBN 978-0-470-19069-2 USD $150.00/CAD $180.00/ £100.00/€129.00

Measurement and Evaluation

Paperback • 264 pages • ISBN 978-0-470-40468-3 USD $45.00/CAD $54.00/ £30.99/€39.90

Designing and Developing Training Programs

Volume Three

Janis Fisher Chan

James L. Moseley, Joan C. Dessinger, Editors

A comprehensive resource, this book offers detailed guidelines and tools to help trainers (both new and seasoned) to design training workshops that will meet objectives and engage participants. This useful guide contains best practices for designing and developing training programs, including information on planning a project, assessing the audience, covering needs, creating performance-based objectives, when and if to use off-theshelf programs, developing enabling objectives, pacing, creating activities, test-running your program, and much more.

This cross-disciplinary, international handbook brings together best-in-field research and practice to provide an up-to-date summary of the leading ideas in performance measurement, theory, and practice. This invaluable reference provides a comprehensive review of all information presently available about Measuring and Evaluating Learning and Performance, Designing Evaluation and Qualitative Performance Measurements. Hardcover • 448 pages • ISBN 978-0-470-19067-8 USD $150.00/CAD $180.00/ £100.00/€129.00

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Paperback • 304 pages • ISBN 978-0-470-40469-0 USD $45.00/CAD $54.00/ £30.99/€39.90

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PROFESSIONAL DEvELOPMENT Advancing Executive Coaching Setting the Course for Successful Leadership Coaching

Gina Hernez-Broome, Lisa A. Boyce

For those who coach leaders, explore the most critical issues impacting the future of leadership coaching as an organizational development initiative. The 16 contributed chapters are grouped into three sections with the final chapter providing a review of the major themes in the volume with a discussion integrating the global discussions and future directions for leadership coaching. Hardcover • 544 pages • ISBN 978-0-470-55332-9 USD $80.00/CAD $96.00/ £55.00/€71.90

Best Practices in Talent Management

Essential resources for training and HR professionals

BEST PRACTICES

How the World’s Leading Corporations Manage, Develop, and Retain Top Talent

in

TALENT

MANAGEMENT H OW T H E WO R L D ’ S L E A D I N G C O R P O R AT I O N S M A N AG E ,

Marshall Goldsmith, Louis Carter, The Best Practice Institute

Beyond Change Management How to Achieve Breakthrough Results Through Conscious Change Leadership

how to achieve Breakthrough results through conscious change leadership

Second Edition

Second edition

Dean Anderson, Linda Ackerman Anderson

Featuring more than 15 case studies and dozens of competency models, tools, instruments, and training material from the world’s best global talent management systems and campaigns that show how they successfully implemented and maintained talent management programs. Each case study includes tools, templates, competency models, guidelines, and training materials. AND

L O U I S C A RT E R

Hardcover • 336 pages • ISBN 978-0-470-49961-0 USD $90.00/CAD $108.00/ £60.00/€77.90

Closing the Execution Gap How Great Leaders and Their Companies Get Results Closing The exeCuTion gap

Richard Lepsinger

Why do some companies consistently deliver superior results? This book outlines five baseline factors critical for effective execution and five factors that differentiate companies that are most effective at executing plans and initiatives. It also explores the seven specific things leaders at all levels can do to close the execution gap in their company or team and help people get things done day-to-day. This is an essential guide for consistently executing effective plans and initiatives. RiChaRd lepsingeR

how gReaT leadeRs and TheiR Companies geT ResulTs

Hardcover • 256 pages • ISBN 978-0-470-53130-3 USD $45.00/CAD $54.00/ £30.99/€39.90

Tools of Engagement

Essential resources for training and HR professionals

TOOLS OF

E NGAGE M EN T

Presenting and Training in a World of Social Media

Tom Bunzel

TOM BUNZEL

“The main takeaway in this thorough and accessible book is the idea that today’s business and educational environments require a mash-up mentality. It takes a constantly changing blend of tools, techniques, and strategies to achieve direct, immediate, and effective communication.” —Robert L. Lindstrom, author, The BusinessWeek Guide to Multimedia Presentations

li n da ac k e r m a n anderson

Paperback • 320 pages ISBN 978-0-470-64808-7 USD $55.00/CAD $66.00/ £36.99/€47.90

EDITED BY

MARSHALL GOLDSMITH

dean anderson

By providing a clear, intelligent framework of thinking, and map for transformation, the authors provide change leaders and facilitators crucial support for action. Beyond Change Management includes new and ready-to-use worksheets, questionnaires, guidelines, and assessment instruments.

D E V E L O P, A N D R E TA I N TO P TA L E N T

A PU B LI C ATI O N O F TH E B E ST PR ACTI C E I N STITUTE

Beyond change management

the

Change Leader’s roadmap how to navigate your organization’s transformation Second edition

Li n da ac k e r m a n anderson dean anderson

The Change Leader’s Roadmap How to Navigate Your Organization’s Transformation Second Edition

Linda Ackerman Anderson, Dean Anderson

“Having applied this methodology for two years to manage change inside Microsoft, it has been instrumental in our ability to land change effectively, engage employees, and deliver results quickly.”—Pete Fox, general manager, Corporate Accounts, Microsoft U

Paperback • 400 pages ISBN 978-0-470-64806-3 USD $55.00/CAD $66.00/ £36.99/€47.90 Special savings when you order the two-book set!

The Change Leader’s Roadmap and Beyond Change Management Two-Book Set

.

...

+

.....

PRESENTING AND TRAINING IN A WORLD OF SOCIAL MEDIA

This is the most complete change methodology we have found anywhere.”—Pete Fox, general manager, Corporate Accounts, Microsoft US

Paperback w/Website 650 pages • ISBN 978-0-470-88013-5 USD $80.00/CAD $96.00/ £55.00/€71.90

Paperback w/Website • 280 pages • ISBN 978-0-470-57394-5 USD $45.00/CAD $54.00/ £30.99/€39.90

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PROFESSIONAL DEvELOPMENT ThE

Professional Practice

The Employee Benefits Answer Book

Essential resources for training and HR professionals

EmployEE BEnEfits

AnswEr Book

An Indispensable Guide for Managers and Business Owners

S

essential resources for training and hr professionals

This go-to resource contains the most reliable information needed to answer questions about employee benefits that arise in day-to-day business.

Demystifying Technical Training Wendy L. Combs, Bettina M. Davis

t e c h n ica l t r a ining

The Demystifying Technical Training book looks at the strategic and business aspects of technical training applicable to any corporate setting and organizational size. Proven guidelines help readers identify and plan hard-skills training solutions.

Pa rt n e r s h i P, st rat egy and e x ecu t i o n

Going Global

S

Practical Applications and Recommendations for HR and OD Professionals in the Global Workplace

Kyle Lundby, Editor; with Jeffrey Jolton Co-published with SIOP

“The time has long past when we, in organizational psychology, can confine our research and practice to North American settings. This book is timely and will provide an important resource for those who are interested in the global application of our tools and principles.”—Gary P. Latham, Secretary of State, professor of organizational behaviour, Rotman School of Management, University of Toronto, Ontario, Canada

A Publication of the Society for Industrial and Organizational Psychology

Going Global outlines best practices and is filled with down-toearth advice from those who have worked in the field. The book not only provides insightful analysis of such broad topics, such as what it means to be global and HR’s strategic role in global organizations, it examines the undercurrent of culture and its pervasive influence on organizations and the people that comprise them. Going Global also contains valuable information on global employee attraction, selection, and retention strategies, as well as current thinking about intercultural competence training, work-family balance, and the expatriate experience. Hardcover • 464 pages • ISBN 978-0-470-52533-3 USD $80.00/CAD $96.00/ £55.00/€71.90

Partnership, Strategy, and Execution

Dem yst if y i ng

E

Practical Applications and Recommendations for HR and OD Professionals in the Global Workplace

ReBeccA MAzIn

W e n d y l . C o m b s and b e t t i n a m . d av i s

I

Going Global

Rebecca Mazin

Paperback • 272 pages • ISBN 978-0-470-52515-9 USD $35.00/CAD $42.00/ £23.99/€30.90

R

Kyle Lundby Editor With Jeffrey Jolton

An Indispensable Guide for Managers and Business Owners

Clear, concise, and comprehensive, this essential resource will help managers create coherent policies based on a clearer understanding of all employee benefits. Organized by topical area, this book includes practical information needed for responding to issues that arise in day-to-day business. Topics discussed include the benefits package; PTO; enrollment and changes; medical, dental, and vision plan basics; FSAs; COBRA; and much more.

E

Essential resources for training and HR professionals

CLARK LYONS

GRAPHICS for Learning Proven Guidelines for Planning, Designing, and Evaluating Visuals in Training Materials

Hardcover • 352 pages • ISBN 978-0-470-42083-6 USD $50.00/CAD $60.00/ £33.99/€43.90

Graphics for Learning Proven Guidelines for Planning, Designing, and Evaluating Visuals in Training Materials Second Edition

Ruth C. Clark, Chopeta Lyons

Are you getting the most learning SECOND EDITION value from visuals? Thoroughly RUTH COLVIN CLARK CHOPETA LYONS revised and updated, second edition of the bestselling book summarizes guidelines for best use of graphics for instructional materials, including multimedia, texts, classroom aids, and slides used for briefings. These guidelines are based on updated scientific research and contain illustrative examples including examples for readers without a background in psychology. The authors help trainers tie graphics into their lesson topics and include facts, concepts, processes, procedures, and principles. The book discusses technical and environmental issues (such as bandwidth or screen size) that will influence how instructional professionals can apply the guidelines.

SECOND

Essential resources for training and HR professionals

“With its emphasis on measurement and implementation, this book covers areas that are too often neglected and makes a useful and practical contribution.”—PROFESSOR NEIL RACKHAM, author, SPIN Selling

FORTIFY

Sa l es Force YOUR

LEADING AND TRAINING EXCEPTIONAL TEAMS

Renie McClay EDITOR

Fortify Your Sales Force Leading and Training Exceptional Teams

Renie McClay “This is an excellent no-nonsense resource for the novice or seasoned sales leader, salesperson, or sales training professional. Jam-packed with valuable information from a variety of industry experts, this book is a must have for anyone responsible for enhancing the performance of their sales organization.”—Mary A. Elliott Bassett, worldwide director, sales and customer training, Eastman Kodak Company

Paperback • 420 pages • ISBN 978-0-470-54744-1 USD $65.00/CAD $78.00/ £45.00/€57.90

Hardcover • 352 pages • ISBN 978-0-470-48866-9 USD $45.00/CAD $54.00/ £30.99/€39.90

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U.S. 800 274 4434 • Canada 800 567 4797 • Order online www.pfeiffer.com/go/pfeiffercatalogs

P9F1A


PROFESSIONAL DEvELOPMENT Neal e. Chalofsky

Meaningful

workplaces

Meaningful Workplaces Reframing How and Where We Work

S T R AT E G I C E M P L OY E E S URV E YS

Neal E. Chalofsky

Based on a multiyear study, this book reveals the three major elements that combine to create a workplace environment where people want to work. The elements are: It’s not about the perks, it’s about Reframing How and Where the culture; The organization supports We Work the whole person and the whole person is engaged in the organization; and The organization is truly a community. The author shows how to build a strong and responsive HR function and provides guidelines for building an employee-engaged, high-performance, communitybased culture.

EVIDENCE-BASED GUIDELINES for D R I V I N G O R G A N I Z AT I O N A L S U C C E S S

J A C K W. W I L E Y

Strategic Employee Surveys Evidence-based Guidelines for Driving Organizational Success

Jack W. Wiley Strategic Employee Surveys guides organizations in the most effective survey feedback and action planning processes.

“. . . does not get bogged down in statistical analyses, yet it features a healthy mix of the theoretical and the practical that works for the novice and the experienced survey program manager alike.”— Thomas E. Mitchell, Vice President, Northern Trust Company

Hardcover • 208 pages • ISBN 978-0-470-40300-6 USD $45.00/CAD $54.00/ £30.99/€39.90

Hardcover • 176 pages • ISBN 978-0-470-88970-1 USD $40.00/CAD $48.00/ £26.99/€34.90

Organizational Intelligence A Guide to Understanding the Business of Your Organization for HR, Training, and Performance Consulting

Kenneth H. Silber, Lynn Kearny

Co-published with ISPI, this book provides professionals with a clear, simple model for understanding the business of the organizations in which they work, analyzing organizational performance problems, and explaining their ideas in business language. It includes a wealth of tools that help to identify the gaps in organization performance and communicate those gaps and their solutions to management in language that management understands. Hardcover • 320 pages • ISBN 978-0-470-47231-6 USD $55.00/CAD $66.00/ £36.99/€47.90

THE

Professional Practice S

E

R

I

E

S

E

R

I

E

Handbook of Workplace Assessment

S

John C. Scott Douglas H. Reynolds EDITORS

Handbook of Workplace Assessment Evidence-Based Practices for Selecting and Developing Organizational Talent

A Publication of the Society for Industrial and Organizational Psychology

Evidence-Based Practices for Selecting and Developing Organizational Talent

John C. Scott, Douglas H. Reynolds “This is a book you will find yourself reaching for time after time as we all navigate through the demands of attracting, developing, and retaining talent.”—Jennifer R. Burnett, sr. vp., Global Staffing and Learning Talent Assessment for Selection and Development, Bank of America

Hardcover • 912 pages • ISBN 978-0-470-40131-6 USD $90.00/CAD $108.00/ £60.00/€77.90

Strategy-Driven Talent Management

S

Rob Silzer Ben E. Dowell EDITORS

Strategy-Driven Talent Management

A Leadership Imperative Essential resources for training and HR professionals

Rob Silzer, Ben E. Dowell

Learning in

Recruit and Retain Exceptional Leaders!

Professionals are searching for an integrated approach to building and sustaining A Leadership Imperative leadership talent. This volume in the SIOP Professional Practice series provides an up-to-date perspective on current talent management practices in business organizations. Bringing together a collection of thought leaders and managers from noted organizations, this book presents state-of-the-art ideas, best practices, and guidance on how to recruit, select, assimilate, develop, compensate, and retain exceptional leaders. A Publication of the Society for Industrial and Organizational Psychology

Hardcover • 928 pages • ISBN 978-0-7879-8847-0 USD $75.00/CAD $90.00/ £50.00/€65.90

P9F1A

THE

Professional Practice

Learning in 3D Adding a New Dimension to Enterprise Learning and Collaboration Second Edition

Karl M. Kapp, Tony O’Driscoll “As the world makes its way through a period of significant change, Learning in 3D couldn’t come at a better time. Today, organizations and individuals are being challenged to make the most of learning collaboratively. This book stimulates our thinking on how to maximize the impact of technology, while providing a practical blueprint—with ‘revolutionary’ examples— of how to bring a new dimension to learning.”—John Malitoris, regional managing director, Duke Corporate Education

Adding a New Dimension to Enterprise Learning and Collaboration / How the Immersive Internet will shape the future of learning and work within the Enterprise

Karl M. Kapp / Tony O’Driscoll

Hardcover • 416 pages • ISBN 978-0-470-50473-4 USD $60.00/CAD $72.00/ £42.50/€55.90

Order online www.pfeiffer.com/go/pfeiffercatalogs

29


PROFESSIONAL DEvELOPMENT Designing

mLearning

NEW

“Stop thinking mLearning is miniaturized eLearning. Just as digital video has enabled entirely new forms of entertainment and communication, mLearning enables powerful new (and old) performance solutions at very low costs. Clark omits the deafening hyperbole and delivers today’s best source of clear, complete, and useful mLearning guidance for us all.” —MICHAEL ALLEN, CEO, Allen Interactions

Leading the 3-D Enterprise to Sustainable Success

“The future is mobile. It will rock you more than the web did. And Clark Quinn has written the missing manual.” —JAY CROSS, CEO, Internet Time, and author, Informal Learning “Those of us in learning and development know we spend a disproportionate amount of time on formal training, missing opportunities to support workers where real learning occurs: in work, every day. With a wealth of examples, Clark Quinn provides a clear, useful guidebook for using 21st-century tools to support our performers as they enact their work and apply new learning.” —JANE BOZARTH, Ed.D., author, Social Media for Trainers and Better Than Bullet Points

THE AUTHOR

CLARK QUINN,

Ph.D., leads learning system design through Quinnovation, providing strategic solutions to Fortune 500, education, government, and not-for-profit organizations. An in-demand consultant and speaker, he has previously held management and academic positions. He is the author of Engaging Learning, Designing e-Learning Simulation Games.

“Yes, this is a handy book about mobile learning and support. But it’s also a thoughtful nudge towards rethinking what we mean when we say we are educators.” —ALLISON ROSSETT, San Diego State University

“Clark Quinn sets the pace for a swift race toward mobile everything. His thoughtleadership and focus on solutions that work make him the one to watch, to read, and to learn from now!” —MARCIA CONNER, advisor in business culture and collaboration, co-author of The New Social Learning: A Guide to Transforming Organization Through Social Media

Geary A. Rummler, Alan Ramais

Join Us at Pfeiffer.com

www.pfeiffer.com TRAINING AND DEVELOPMENT

Register at www.pfeiffer.com/email for more information on our publications, authors, and to receive special offers. Jacket design by Jeff Puda

This insightful book provides a managementfocused view of what process guru Geary Rummler has learned about organizations since his landmark Improving Performance. With this book, you get practical guidelines for managers that want to capitalize on the entwined capabilities of process, technology, and people. This must-have resource lays out the success factors for effective process design, improvement, and management.

Essential resources for training and HR professionals

Designing

mLearning

mLearning

Photo by Jay Cross

An Essential Knowledge Resource

P R A I S E FO R

“Quinn takes you by the hand and leads you carefully and comprehensively through the m-learning maze of devices, models, examples, and designs, at the same time demonstrating that mobile learning is more than being about learning, but is also about performance.” —JANE HART, founder & CEO, Centre for Learning and Performance Technologies

Designing

The information outlined in this groundbreaking guide can be applied across the mobile device spectrum and provides a systematic and integrated suite of conceptual frameworks to guide designers to pragmatic and effective solutions.

Quinn

(Continued from front flap)

Rediscovering Value

TAPPING INTO THE MOBILE REVOLUTION FOR ORGANIZATIONAL PERFORMANCE

Designing mLearning Designing

mLearning

Tapping into the Mobile Revolution for Organizational Performance

Mobile is a powerful new tool for supporting organizational performance, including a wide-variety of learning opportunities including innovation, collaboration, research, and design. Mobile generates new products, services, and helps solve problems. Whether providing needed tools, augmenting learning, or connecting individuals, mobile devices are empowering individuals and organizations.

Clark N. Quinn

Designing mLearning is a hands-on resource that presents step-by-step guidance for designing, delivering, and deploying mobile solutions, covering both the background model and pragmatic considerations for successfully navigating mobile projects. The book takes an integrated approach to mobile learning regardless of the device used. Written by Dr. Clark Quinn, a noted leader in the mLearning revolution, Designing mLearning debunks commonly held myths about mLearning, defines the myriad opportunities for mobile, contains real-world, illustrative examples, includes implementation concerns, and places mobile learning in an overall strategic plan.

Based upon previous mobile writing and thinking, this invaluable resource captures the resulting integrated approach and provides guidance for mobile learning regardless of device. Designing mLearning debunks the myths, defines the opportunity, presents examples, provides guiding principles, structures the design process, presents implementation considerations, and places mobile learning in the overall strategic picture. It is intended to be the definitive work on mobile learning design. Clark N. Quinn

Designing mLearning is written for instructional designers, developers, media experts, managers, and anyone with responsibility for supporting performance in organizations. While the focus is on the design of solutions, the book addresses the critical organizational issues to assist the larger agenda of mobilizing the organization.

(Continued on back flap)

Hardcover • 256 pages • ISBN 978-0-470-60448-9 USD $55.00/CAD $66.00/ £36.99/€47.90

Appreciative Inquiry

SECO ND EDITIO N

JANE M AG RU D E R WAT KI NS

Hardcover • 272 pages • ISBN 978-0-470-19233-7 USD $40.00/CAD $48.00/ £26.99/€34.90

BE RNARD M O H R

RALP H KE LLY

A P P R E C I AT I V E

INQUIRY

Change at the Speed of Imagination Second Edition

Jane Magruder Watkins, Bernard J. Mohr

C H A N G E AT T H E S P E E D O F I M AG I N AT I O N

GEARY A. RUMMLER

White Space Revisited

C O A U T H O R O F T H E B E S T- S E L L I N G B O O K

Improving Performance: How to Manage the White Space on the Organization Chart

ALAN J. RAMIAS RICHARD A. RUMMLER

Creating Value Through Process

Geary A. Rummler, Alan Ramias, Richard A. Rummler White Space Revisited

Geary Rummler offers the follow-up volume to his best-selling guide for process and performance professionals. This book Creating Value includes the essential methods, models, Through Process tools, and guidelines for creating business processes that align people, process, and technology. It features a road map for creating a Process Managed Organization and includes a management-friendly framework for developing a value-focused Business Process Architecture that executives can use to drive strategy. Hardcover • 280 pages • ISBN 978-0-470-19234-4 USD $60.00/CAD $72.00/ £42.50/€55.90

Explore how the Appreciative Inquiry process helps OD and HR professionals tap into inspiring “high point” accounts of personal or collective capacity. This updated new edition puts the focus on how AI really works and adds guidelines on how to apply AI in a variety of organizational situations and for a variety of initiatives such as coaching, leadership development, strategic planning, and teambuilding. It contains tools and other resources to help with immediate use in the workplace and new and updated case studies that show how it really works. Paperback • 368 pages • ISBN 978-0-470-52797-9 USD $55.00/CAD $66.00/ £36.99/€47.90

THE

Professional Practice S

E

R

I

E

S

Nancy Tippins Seymour Adler EDITORS

Virtual Team Success

VIRTUAL TEAM SUCCESS

A Practical Guide for Working and Leading from a Distance

A PRACTICAL GUIDE FOR WORKING AND LEADING FROM A DISTANCE

DARLEEN DEROSA

RICHARD LEPSINGER

Richard Lepsinger, Darleen DeRosa

To help organizations and leaders enhance virtual team performance, the book includes information on: Key challenges, factors for success, characteristics of effective virtual teams, a model for success, effective practices, enhancing performance of low performing teams.

Hardcover • 224 pages • ISBN 978-0-470-53296-6 USD $50.00/CAD $60.00/ £33.99/€43.90

30

TechnologyEnhanced Assessment of Talent

Technology-Enhanced Assessment of Talent Nancy T. Tippins

This new volume provides research-based guidelines to help practitioners make better decisions on using technology to assess talent at all levels of the organization and for a full range of applications, from entry-level selection to senior-level succession and talent management. The book reviews of the various ways technology can enhance the administrative ease, credibility, validity, and cost effectiveness of assessments used by organizations in selection and other candidate evaluation processes. It also addresses measurement issues, examines case studies of current practice, and outlines agendas for future research and practice. A Publication of the Society for Industrial and Organizational Psychology

Hardcover • 500 pages • ISBN 978-0-470-59158-1 USD $80.00/CAD $96.00/£55.00/€64.00

U.S. 800 274 4434 • Canada 800 567 4797 • Order online www.pfeiffer.com/go/pfeiffercatalogs

P9F1A


INDEX

101 Ways to Improve Customer Service, 23

Fortify Your Sales Force, 28

101 Ways to Make Training Active, Second Edition, 23

From Bud to Boss, 11

2011 Pfeiffer Annuals, 22 90 World-Class Activities by 90 World-Class Trainers, 21 Accountability Experience, The, 9 Active Training, Third Edition, 21 Advancing Executive Coaching, 27 Applied Strategic Planning, Second Edition, 19 Appreciative Inquiry, Second Edition, 30 Best Practices in Talent Management, 27

Global Executive Leadership Inventory (GELI), 19 Going Global, 28 Graphics for Learning, Second Edition, 28 Great Workplace, The, 18 Handbook of Improving Performance in the Workplace: Instructional Design and Training Delivery, Volume One, 26 Handbook of Improving Performance in the Workplace: Measurement and Evaluation, Volume Three, 26

Pfeiffer Essential Guides to Training Basics: Designing and Developing Training Programs, 26 Pfeiffer Essential Guides to Training Basics: Training Fundamentals, 26 Rediscovering Value, 30 Remarkable Leadership, 11 Six Disciplines of Breakthrough Learning, The, Second Edition, 25 Social Media for Trainers, 25 Stepping Up, 15 Strategic Employee Surveys, 29 Strategy-Driven Talent Management, 29

Bridging the Leadership Divide, 12

Handbook of Improving Performance in the Workplace: The Handbook of Selecting and Implementing Performance Interventions, Volume Two, 26

Career Anchors, Third Edition, 19

Handbook of Workplace Assessment, 29

Technology-Enhanced Assessment of Talent,

Challenge Continues, The, 7

How Personal Accountability Guarantees Success, 9

The Ten-Minute Trainer, 23

It’s Okay to Be the Boss, 15

Three Signs of a Miserable Job DVD Presentation, 16

Beyond Change Management, Second Edition, 27

Change Leader’s Roadmap, The, Second Edition, 27

Team Advantage, 16 Team Emotional and Social Intelligence (TESI Short), 17

Thiagi’s 100 Favorite Games, 21

Closing the Execution Gap, 27

It’s Okay to Manage Your Boss, 15

Coach’s Guide to Developing Exemplary Leaders, A, 25

Jolts! Activities to Wake Up and Engage Your Participants, 23

Tools of Engagement, 27

Courageous Leadership, 10

Leadership Challenge e-Learning Program, The, 5

Training from the Back of the Room!, 21

Demystifying Technical Training, 28 Designing mLearning, 30

Leadership Challenge Values Cards Facilitator’s Guide Package, 8

Developing Emotional and Social Intelligence, 21

Leadership Challenge Workshop, The, 6

Diversity Awareness Profile (DAP), Second Edition, 19 Emotional Intelligence Skills Assessment (EISA), 17 Emotionally Intelligent Team, The, 17 Employee Benefits Answer Book, The, 28 Encouraging the Heart Workshop, The, 7 Exercising Influence, 19 Facilitation Skill Inventory Administrator’s Guide Package, 19 Five Dysfunctions of a Team Workshop, The, 16 Five Dysfunctions of a Team, The, 16 Flawless Consulting, Third Edition, 25

P9F1A

Leadership Challenge, The, 21

Total Onboarding Program, The, 14

Unforgettable Experiential Activities, 23 Virtual Team Success, 30 What Would You Do?, 23 White Space Revisited, 30

Leadership Practices Inventory (LP) Action Cards, 8 Leadership Practices Inventory (LPI) Online, 8 Leading Across Differences, 13 Leading through Transitions, 13 Learning in 3D, Second Edition, 29 Managing for Employee Engagement, 18 Meaningful Workplaces, 29 Not Everyone Gets a Trophy, 15 Organizational Intelligence, 29 Pfeiffer Essential Guides to Training Basics: Delivering Training Workshops, 26

Order online www.pfeiffer.com/go/pfeiffercatalogs

31


Pfeiffer Catalog 2011  

Pfeiffer Catalog 2011

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