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TECHNICAL TIP TV PLAY TROUBLESHOOTING CHECKLIST If you are having difficulty with your TV PLAY connection, please review the below checklist or call 1.844.497.8844 to talk to one of our consumer help desk professionals.

Are your hearing aids 2.4 GHz-enabled (e.g., RIC 312 D or BTE 13 D)? Is the firmware on your hearing aids up to date? To confirm, open the EVOKE app in the App Store® or on Google Play. If there is an update, follow the prompts to install. Check the LED light color on the TV PLAY: SOLID GREEN: Devices are paired and TV PLAY is streaming Verify you are on the TV PLAY program on the EVOKE app. Verify the lights are solid green and not pulsing slowly. If pulsing, see “Blinking Green” below. WHITE: Devices are not paired 

Open and close the battery doors near the TV PLAY. After a few seconds you should see a blue light flash once for each hearing aid, then the LED light should change to green. If your hearing aids are still not paired, try changing the USB cord from the TV PLAY then pair again. If your hearing aids are still not paired, try plugging into another USB port on the TV for power. Some TVs have USB ports that do not generate enough power, even when the light is on. If no other USB port is available, plug the TV PLAY into the wall with a compatible wall plug.

BLINKING GREEN: Devices are paired but not streaming Verify that the TV PLAY is plugged into the TV correctly. a. An analog port may be only input and not output. b. A digital port may need to be enabled from the TV. If an optical connection is being used, then a red light should be visible through the end of the optical cable. You may need to enable the chosen port on your TV to allow for streaming. BLINKING RED: Overheating  nplug the TV PLAY and let it cool down. Check the surrounding area for excessive dust or cloth U and remove them, as they may cause overheating. SOLID RED: Malfunction  he TV PLAY needs to be sent in for repair. Please contact your Hearing Healthcare Professional T for next steps.

Consumer Support: 1.844.497.8844 | widex.com


TECHNICAL TIP TV PLAY FREQUENTLY ASKED QUESTIONS W  hat hearing aids are compatible with the TV PLAY? It is compatible with ALL levels of 2.4 GHz-enabled EVOKE hearing aids, including the RIC 312 D and the BTE 13 D. Can TV PLAY be used without using the app? Yes. The volume of the TV can be controlled via the push button on the hearing aid, or with an RC-DEX™. The EVOKE app offers enhanced sound control options that control the overall volume of the environment and TV, independently. What is the range of TV PLAY? The specified range is 49 feet (15 meters) under line-of-sight conditions. The range can be affected by the floor plan and interference (e.g., microwave ovens). What types of inputs does the TV PLAY support? The TV PLAY supports both analog and optical input. How is TV PLAY connected if the hearing aid wearer also has a sound bar? Most TVs have both an analog and an optical option. If a sound bar or other speaker system is connected to the TV via one of those options, the TV PLAY can connect using the other option. In the rare case where the TV provides only one type of audio port, use a signal splitter, which can be purchased in an electronics store. Please note: the use of a splitter may create a delay in the streamed signal. Can the same set of hearing aids pair with multiple TV PLAY aids? Currently the hearing aids can only be paired with one TV PLAY aid at a time. If there are multiple TV PLAY devices, it is easy to change the pairing when the wearer would like to switch by opening and closing the hearing aid door within a few feet of the new TV PLAY. Can TV PLAY support multiple hearing aids? Yes. TV PLAY does not limit how many sets of hearing aids can be paired with it. Multiple hearing aid wearers can enjoy the same TV PLAY and control their sound independently with the use of their EVOKE app, push button, or RC-DEX.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and Google Play logo are trademarks of Google Inc.

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Consumer Support: 1.844.497.8844 | widex.com

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