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January 2011

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BY michaela mcnamara

Focusing on Innovation in 2011

Welcome to Business Review Australia’s first issue of 2011. There are so many exciting things happening with this digital magazine and its accompanying website that I am brimming with anticipation for the coming year. As we grow and develop, you’ll start to see some major advancements in the form of design, content, and technology. Please stay on board for the ride, and I guarantee you’ll enjoy it as much as we do. Back to the issue, though! This month’s cover story takes a look at some of the greatest inventions that have come out of Australia in the last century. From the quirky to the functional, Australians have proven time and time again that they demonstrate innovation in a variety of industries. This is evident in our other feature story, “The Fastest Growing Australian Companies.” Innovation is clearly a major part of the way these companies conduct their business. They are constantly raising the bar with new products, services and procedures to ensure they get to the top. Happy New Year. Enjoy the issue.

Michaela McNamara

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Tomer Garzberg director Strongman Digital Media > Read Blog

Nicole Smith director Blue Fish Social Media > Read Blog

“The best way to describe social media from a business perspective is that it’s the cheapest, fastest and most effective advertising available—if you use it the right way” Nicole Smith, Director, Blue Fish Social Media

Editor-in-chief pages/Business-ReviewEurope/297707068750?ref=ts


Sophie Arkelidis director Mocha Marketing > Read Blog


September 2010


30 Technology

10 News

Business Travel


FEATURES 10 News The latest news and analysis from the past month 14 Business Travel Spotlight on Mumbai 16 Social Media Five Technologies Your Business Will Be Using in Five Years 18 Business Celebrities Lleyton Hewitt 20 Innovation Implementing Videos to Simplify Business Systems 22 Business Leaders Full Speed Ahead: Australian Companies to Watch This Year 26 Money Matters To Lease or Buy Commercial Space—What’s Best for your Business? 30 Technology A Timeline of Australia’s Most Innovative Inventions 36 Marketing Ten Hot Tips for Utilizing Facebook and Twitter 40 Events & Tradeshows Up and coming events for your diary


52 CME

60 GTA


56 QRC

64 AWA

70 ISQED January 2011




Gorgon Construction Village

94 Baseline

Austral Refrigeration

100 Construction 74 Gorgon Construction Village A Home Among The Gas Fields 82 Corinda to Darra Rail Upgrade Improving Energy Efficiency in New Zealand 88 Schiavello Group Schiavello Building Strong Client Foundations on Experience & Quality 94 Baseline Fullcircle Recycling Flattens the Competition

Food and Drink 100 Austral Refrigeration Responsible Refrigeration To The Commercial Market 114 Bitzer Australia Cooling Is The Bitzer Business 122 Booth Transport Supplies Superior Bulk Liquids & Specialised Service


January 2011


St. John of God

Mills Transport


Focus Minerals

134 Energy

128 Remondis NZ REMONDIS New Zealand Limited Cleans Up Nationally 134 Focus Minerals Only Just Begun 140 Clyde Babcock Hitachi Energizes a Continent with Efficiency and Technology 150 Schneider Electric NZ Improving Energy Efficiency in New Zealand. 156 Ramelius Resources Profitable Gold Exploration at Australia’s Mt. Magnet

Supply Chain 164 Mills Transport keeps things moving down under

Healthcare 176 Melbourne Health A Health Care Leader for Victoriar 192 St. John of God Healthcare On the Right Mission from St John of God Hospital Subiaco 218 Stanhope Leaders in Quality Home Care 224 Swancare Group 50 Years Of Caring Community 230 ACH Group High-Quality Elderly Healthcare January 2011


FOR THE LATEST australia NEWS Visit Website

Jamie Oliver Bringing the Fight against Fat to Queensland

British chef and media personality Jamie Oliver is bringing his fight against fat to Australia. After introducing his Ministry of Food program to the United States and the United Kingdom, he is now committed to spreading the word about teaching healthy food techniques to obese Australians. Premier Anna Bligh said that Queensland will be the first State to partner with the program, and that a Ministry of Food Cooking Centre will be based in Ipswich, while a mobile Ministry of Food Outreach Truck will visit Queenslanders in other communities and schools to conduct demonstrations and cooking classes.

ANZ Invests $126 Million to Hold Onto 20% Stake in Bank of Tianjin

Australia & New Zealand Banking Group (ANZ) is no doubt spending the big bucks to ensure it stays a presence in the Chinese financial market. Australia’s fourth largest bank is investing $126 million in China’s Bank of Tianjin to maintain its current 20 percent stake while the bank carries out a $ 629 million capital raising. ANZ CEO Asia Pacific, Europe and America Alex Thursby said, “ANZ’s additional investment in the growth of BoT and SRCB demonstrates the depth of our commitment to China and our strategic partnerships.


IBM Says that “Irrelevant” Emails are Stressing Australian Workers

Nearly half of Australian office workers find irrelevant and unanswered emails are a key contributor to workplace stress, according to a survey by IBM. As many as 45 percent

January 2011

of the 629 surveyed respondents, all of whom are in a management role, agree that having too many irrelevant emails in their inbox is stress-inducing. The survey shows that while e-mail is still the most commonly used collaborative tool in the workplace, it is often overwhelming or used in the wrong way, leading to avoidable workplace stress.



Competition Watchdog Blocks Metcash’s Takeover of Franklins

The Australian Competition and Consumer Commission (ACCC) has blocked the proposed $215 million acquisition of the Franklins supermarket business by Metcash, citing a substantial lessening of competition in the wholesale grocery market. The ACCC concluded that Franklins’ ability to offer a full range of services means Metcash faces competition in wholesaling services, terms, rebates and prices, to the advantage of independent retailers. ACCC chairman Graeme Samuel said that the acquisition would give Metcash a monopoly on grocery wholesaling to independent supermarkets in NSW.

Queensland Nickel Employees Get Mercedes & Vacations for Christmas Queensland Nickel CEO Clive Palmer gifted his employees with $10 million worth of gifts for Christmas. Thanks to a 30 percent production increase in 2010, 55 of the top performers were given new Mercedes Benz B Class Hatch cars, while another 750 employees were rewarded with trips for two to five-star resorts in Fiji. Queensland Nickel was losing $10 million a month before Palmer took over in 2009, but production has been dramatically boosted, resulting in “hundreds of millions of dollars” for the company.

NEWS IN BRIEF BG Group Gets Nod from Federal Government for $15 Billion LNG Project The Gillard Government has given the green light for BG Group’s US$15 billion investment of the development of its coal seam gas liquefied natural gas (LNG) operations to export gas from Gladstone.

BHP Billiton Withdraws Controversial $45 Billion Potash Corp Bid Following a controversial and heated three month debate over BHP Billiton’s proposed takeover of Canadian-based Potash Corp, the Australian mining giant withdrew its US$45 billion offer in November. BHP revealed that it spent US$350 million related to the proposed takeover.

Fortescue Reveals US$8.4 Billion Expansion Project in Pilbara Fortescue Metals’ CEO Andrew Forrest has given the green light for a US$8.4 billion expansion program to commence at its Chichester and Solomon iron ore operations in the Pilbara. The program plans to expand Fortescue’s production from 55 Mtpa to 155Mtpa by June 2014. January 2011


FOR THE LATEST australia NEWS Visit Website

NEWS IN BRIEF Despite Future Fund’s Denial, Nora Scheinkestel Elected to Telstra Director Showing it no longer has confidence in the Telstra board, majority shareholder, the Future Fund, voted against the appointment of Dr. Nora Scheinkestel as director, changes to the company’s constitution and the approval of the remuneration report.

Mining and Energy Investments Up 21 % since April Figures from the Australian Bureau of Agricultural and Resource Economics revealed that planned mining and energy investments rose to a record $132.9 billion in October 2010.

Rio Tinto Mining Exec is Telstra’s Business Woman of the Year After increasing Rio Tinto’s Dampier Salt Limited (DSL) sales by 550 percent since 2008, Managing Director Denise Goldsworthy was named the 2010 Telstra Australian Business Woman of the Year. Under Goldsworthy’s leadership, DSL’s profits nearly doubled to US$129 million from 2008 to 2009.


Rockmelt Launches First Browser to be Fully Backed by the Cloud

After two years of development by Netscape founder Marc Andreessen, RockMelt, the new Chromium-based browser, is making it easy for social media lovers to share, keep up with friends and stay up-to-date on news and information. Rockmelt users are able to chat, share videos, or view friends’ status updates regardless of what site they’re on. They are also able to access their favorite sites without leaving the page they are on. The browser is also the first to be fully backed by the cloud. This means personal browsing experiences can be accessed from anywhere.

Queensland is $2.3 Billion Richer Thanks to Sale of Port of Brisbane

In an effort to privatize its assets, the Queensland Government sold the Port of Brisbane for $2.3 billion to the Q Port Holdings Consortium made up of Global Infrastructure Partners, Industry Funds Management and funds managed by QIC Limited, who will each hold equal stakes of 27 percent. The remaining minority stake will be held by held by Tawreed Investments Ltd.

January 2011

The sale delivers $2.1 billion in cash proceeds to the Consolidated Fund as well as the consortium agreeing to pay for the future upgrade of the port’s motorway for $200 million.



United Airlines Gifts Oprah Winfrey with a Farewell Season Plane Although Qantas flew Oprah Winfrey and 300 members of her audience to Australia in December, it’s United Airlines that gifted the talk show host with a Farewell Season Plane. The freshly painted Boeing 757 aircraft is flying customers to and from cities in United’s domestic network through May 2011. Onboard the aircraft, passengers will notice a specially decorated interior and will be greeted by a special onboard video welcome from Oprah Winfrey. “As Chicago’s hometown airline, United is

Judge Finds Optus “Think Bigger” & “Supersonic” Internet Plans “Tricky”

The Federal Court found that telecommunications provider Optus engaged in misleading and deceptive conduct through the advertising campaign of its “Think Bigger” and “Supersonic” internet broadband plans. Optus advertised the plans through a number of media, including television, newspapers, billboards and direct marketing through its signature yellow envelope. The ACCC contended that Optus had not sufficiently disclosed that once users exceeded their peak data allowance the service would be slowed down to 64 kilobytes per second, which is too slow for websites such as Facebook and YouTube.

proud to celebrate The Oprah Winfrey Show’s Farewell Season with our customers, employees and ‘Oprah’ show fans,” said Mark Bergsrud, senior vice president of marketing for United.

Westfield’s Virtual Shopping Mall Adds New Element to Australian Retail Westfield’s online shopping mall became a reality in November with the launch of au. More than 150,000 products representing over 3,000 brands are now available for sale from over

50 retailers across multiple categories. In its first stage the online mall featured over 100 retailers, including leading retailers Sportscraft, Supre, Surfstich, Borders and JB Hi Fi. Westfield Group Managing Director Steven Lowy said, “The creation of an online mall is simply a new ‘marketplace’ which will complement our existing shopping centre business.” January 2011


michaela mcnamara

Spotlight on


The Oberoi India Jones Restaurant

With a population of over 14 million, bustling Mumbai is India’s richest city and central business hub. As Western companies flock to Mumbai to establish satellite offices, the city is a center where traditional Indian culture meets rapid technological growth. Where to Dine: One of Mumbai’s most beloved restaurants, India Jones, offers an assortment of Asian dishes from throughout the region. The appetizer menu, scribed on an old traveler’s map and diary, features a refreshing papaya salad, spring rolls and satay chicken. If you’re keen to sample all of it, the “India Jones Grand Platter” comes with green chicken curry, wok-fried prawns, stir-fried sea bass with celery, barbecued pork with honey and wok-fried mixed vegetables in black-peppercorn sauce. Hilton Towers, Nariman Point Our favorite traditional Indian restaurants in Mumbai are Samovar, Prakash and Mahesh Lunch House. 14

Where to Stay: When celebrities, high power executives and bigwig political leaders visit Mumbai, they all stay at The Oberoi. Located on beautiful Marine Drive in the shopping and business district of Nariman Point, this hotel offers unparalleled service and accommodations in Mumbai. From personal butlers on each floor to the tranquil atmosphere, The Oberoi is the perfect retreat from the busy streets of Mumbai. Nariman Point Where to Shop: Referred to as Mumbai’s Colette or Barneys, Bombay Electric features the best of established

January 2011

Business Travel


Iosis Spa

Indian designers such as Manish Arora and Rajesh Pratap Singh, as well as rising Indian talent. The handpicked Indian fashion shares the space with a selection of international design brands, such as Comme des Garcons and United Nude, rare gems, antique tribal jewelry, hand woven scarves, cashmere, limited edition and vintage pieces. In Colaba, across from the Taj Mahal Palace hotel When You’re Out of the Conference Room: Head to the Iosis Medi Spa to escape from your back-to-back meetings. This full-service,

2,000-square-foot spa is a joint venture between the Bollywood star Shilpa Shetty and the cosmetologist Kiran Bawa. Don’t miss the 30 minute Indian head massage, a style that has been practiced in India for over a thousand years and READ MY is renowned for relieving the BLOGS stress symptoms of the head, Visit face and neck. 101, 102 B Website Wing, Link Palace

Michaela McNamara, Editor-in-Chief, Business Review Australia > January 2011


Tomer Garzberg

Five Technologies Your Business Will Be Using in Five Years If you’re still making excuses why your business is not using Social Media, be assured that the world of Social is not standing still Social Media is constantly evolving to bring on bigger, faster and more powerful tools to its users. Which parts of Social are evolving and what tools will your business be tapping into in the near future? Feeds and Streams: This is where all “real-time” activity occurs. Each place that is considered “social” has a feed or stream and is the space where all engagement is taking place. As online business continues to adapt to the changing demands of the consumer, it will be important to interact more frequently using feeds or streams. Funny enough, it doesn’t take much to get involved. Just send out a post or a tweet and you’re already part of the conversation.

future, our worth and value will be proved by the things we do outside of our own network. YouTube is the major player and will continue to dominate in both traffic and interest. As a result, TV and radio advertising spend will certainly drop as more and more businesses opt to produce content for YouTube. As iTunes’ popularity increases, podcasts will be another major tool businesses can utilize to tap into the right market.

Social Search: Search Engine Optimization won’t be the dominant force in online marketing within a few years, but will evolve to embrace Social. Social Media is already taking its place on Google, with real-time results, blogs, YouTube and other interesting things appearing in our search Multimedia: A website just doesn’t cut results. Facebook’s partnership with Bing it anymore. These days, and well into the allows Facebook users to search the web from 16

January 2011

Social Media

within Facebook, and displays results that your friends are interested in. This in turn, makes search more relevant for the end consumer as they know what is hot and what is not. Mobile Technology: The fight to be in the palms of the consumer is already on. Apple’s iPhones took the market for awhile, but Google’s Android has quickly stepped up as a solid competitor. This means your customers are Socializing and Googling from their devices more and more. Your website should be useable from any device, no matter the size, and you should be enriching with the content that people love to use when they are on the run. To add fuel to the fire, both Facebook and Playstation are rumored to be entering the mobile device market, which should make for a very interesting device war.

Geolocation: Perhaps the most interesting space to watch is geolocation, where many handheld devices can pinpoint their location. For awhile, Foursquare held the popularity fort here, but Facebook’s Places has quickly gained traction. This allows businesses to “claim” their geolocation and let consumers “check in” when they are visiting. This alerts all of their friends that they are spending money with you. The geolocation space is evolving at an incredibly fast rate and tools are being developed to allow users to do things like check for celebrities, check speed cameras, read up on history and even save lives. Tomer Garzberg is the director of Strongman Digital Media. He has presented in front of groups of over 1000 CEOs, to small groups business owners, at Corporate, Government, and Non-Profit Organizations. January 2011


michaela mcnamara

Lleyton Hewitt Capitalizing on both his athletic skills and a number of endorsement deals, tennis star Lleyton Hewitt is one of Australia’s highest paid athletes Lleyton Hewitt’s impressive backhands and volleys may have made him famous, but it’s his envious bank account that keeps our interest spiked. The tennis star shot his way into international stardom in 2000 when he reached his first Grand Slam final at Wimbledon. The following year at the age of 20, he became the youngest male ever to be ranked number one in the world. Now at 29 years old and reportedly worth over $40 million, Hewitt has brought in over $18 million in prize money alone but his off-court earnings are what really get the tennis balls flying. He has had a five-year, $30 million contract with Nike, which is now defunct, but also 18

January 2011


a highly lucrative deal with the Japanese sports manufacturer Yonex since 1998. His multimillion “Head to Toe” deal with Yonex provides him with all of his on-court clothing, racquets, accessories and shoes, including his SHT-306 pair that is inscribed with his nickname “Rusty” and an image of the Australian flag. Between 2005 and 2006 alone, Hewitt was paid $ 6.75 million in endorsements and tournament fees. His off-court earnings included a Channel 7 deal for $600,000, a New Idea payment of $84,000, Nike funds of $ 3.5 million, Yonex earnings of $2.3 million and an Optus payment of $130,000. He also reportedly received $330,000 for endorsing tennis games for video companies and over $ 340,000 in appearance money. It doesn’t stop there, though—he’s even been sponsored by Valiant Furniture and the toilet paper brand Sorbent. Hewitt has also used his shrewd business savvy to make money off his personal life, too. In November 2010, he and his Australian actress wife, Bec READ MY Cartwright, charged fans $2 a BLOGS text message for the privilege Visit of finding out the name of their Website third baby, Ava Sydney. January 2011


michaela mcnamara

Implementing Videos to Simplify Business Systems iSystemize launches a product that can dramatically improve the performance of small and medium businesses through systemization iSystemize International has released iSystemize, a package of DVD tutorials and electronic equipment that allows business owners to create their own instruction manuals on video. “Every business has systems, whether they know it or not,” says iSystemize Co-founder Wez Hone. “These are procedures that staff repeat every day that make the business work. These can be anything from assembling parts to packing product or answering sales enquiries. “Yet most businesses struggle to train their staff in these procedures because they don’t have them documented. Few people these days have the time or inclination to 20

wade through a procedures manual and even if by some chance they do create a manual it will usually sit on a shelf and gather dust.” Hone, a certified business coach, said the result was that business owners and staff spend large amount of unproductive time in training or worse, in making and repeating costly mistakes. “iSystemize allows a business owner or manager to record on camera the correct way to do every repeatable action in their business,” he said. “Then it’s just a matter of loading that video into the iSystemize computer software that is stored in our cloud and you have an easy way for people to access this training on demand.”

January 2011


iSystemize co-founders Dale Mercer and Wez Hone

Hone said each video is only about five minutes long so it is easy for any staff member to take the time to review the instructions on a computer screen and then carry them out. “People respond much better to being shown how to do something that try to read how to do it. Websites like Google, Facebook and You Tube have paved the way for a visual world” he said. “Think of the most successful restaurant business in the world - McDonalds. It is a multi-billion dollar worldwide business that is essentially run by teenagers. These are the same teenagers that won’t clean their bedroom and have the attention span of

smoked kipper. How can they do it? Systems. Everything in a McDonald’s restaurant is a repeatable procedure or system, easily learned by the newest recruit.” Hone said that iSystemize was available through the company’s consultants around the world. The consultants provide the product and support where necessary. “We have trained our consultants using the iSystemize system,” said READ MY Hone. “So they know BLOGS Visit exactly how to help a Website business owner install and learn the product.” January 2011


Full Speed Ahead: Australian Companies to Watch This Year The following five companies have continued to grow by demonstrating innovation and keen business sense. Watch for even greater things to come from them in 2011.


January 2011

business leaders Ian Chalmers said he wants to raise his target for zirconia production from 6,000 tons annually to 15,000 tons to compete with Chinese output.

Alkane Resources: It’s fair to say that defense, consumer electronics and nanotechnology are all important industries, correct? They share something else in common, too— each relies on rare earths, or obscure metals, for specialized applications. These rare earths are becoming highly lucrative, and Alkane Resources is on the receiving end of their fast rise. The mining company is positioning itself to ramp up production of zirconia, dysprosium and terbium at its Dubbo Zirconia Project (DZP) outside of Sydney. Thanks to recent developments by China, the world’s largest producer of rare earths, there is restricted availability of rare earth products and escalating prices for them outside of China. These developments emphasize the strategic significance of the DZP as a supplier of yttrium and rare earths, as well as increasing sales revenues for these products to over 40 percent of total DZP revenues. In an interview with Forbes, Alkane Managing Director

Windlab: Based in Canberra, Windlab has developed technology that can locate economically, socially and environmentally acceptable sites for wind farms in Australia and overseas. This unique technology has made Windlab one of Australia’s fastest growing businesses and a world expert in measuring wind. The technology, called Windscape, is a wind resource mapping model that allows Windlab to find locations with a viable wind resource and use other data, such as power line and landuse maps, to determine the feasibility. Currently, Windlab is developing wind energy projects in Australia, including Kennedy Wind Farm, which has the potential of generating enough green energy to power more than 240,000 homes or enough electricity for the annual supply to houses of Townsville and Mt Isa combined. After winning Canberra Business Council’s business achievement award for 2010, chief operating officer Luke Osborne said company January 2011


business leaders turnover was growing by 100 percent annually.

the website now boasts over 700,000 subscribers and claims to be growing at 2,000 members a day. In 2010, Ozsale received a A$14.5 million investment from New York-based Insight Ventures, an entrepreneur, software and internet investor who also dumped US$100 million into Twitter in 2009. The $14.5 million in new funding will be used for increasing OzSale’s customer base, investing in infrastructure such as warehousing, distribution and talent, and expanding into Asia.

Rubik Financial Limited: Rubik is responsible for introducing the “Bank-In- A-Box” technology platform to financial institutions in Australia. Through delivering all-encompassing, low-cost and flexible banking services, Rubik is now positioned to leverage the investment it made in developing the product. Maleny and District Community Credit Union (MCU) was the first customer to go live with the system in January 2010, utilizing mobile banking, internet banking, customer relationship management and card management, as Spirit Telecom: This telecommunications comwell as the core banking system. This dynamic and flexible technolpany has made a niche in the ogy allows banks to deliver even Australian marketplace by better products and services to providing a unique, alternative its members in a much shorter business model. With access amount of time. to the same systems and infraAccording to partner Tem­ structure as the major telco enos, Bank-In-A-Box is expected providers, Spirit selects supto become the leading core bankplying partners, which allows ing application in Australia over it to deliver a ‘Best of Breed’ the next five years and will allow Rubik to extend platform. Customers can then manage their services our services to more than 200 financial institu- through bill online, making administration easier and tions there. saving unnecessary paper printing and mailing. Whether customers are looking for fixed line, Ozsale: Ozsale is Australia’s first and exclusive mobiles, Internet, data, private netonline shopping website that conducts private sales works or cloud solutions, Spirit more of luxury brands to its members at discounts of up to offers a choice of networks, a articles 80 percent—the rub is that the deals are only offered choice of service levels and a Visit for a few days only. Members build and shape the choice of monitoring and manWebsite community by inviting new members via an invitation aged services. program – earning themselves a $10 voucher when each new friend places their first order. For feedback and comments please get in touch. Founded in January 2007 by Jamie Jackson, > January 2011


Money matters

To Lease or Buy Commercial Space—

What’s Best for your Business? Written by Sophie Arkelidis In today’s volatile economic environment, business owners need to carefully consider their investment strategy and capital outlay prior to making a decision on the future of their business. “Do I buy or lease commercial property for my business?” is a question that many business owners are often faced with and the answer needs to carefully weigh up the pros and cons of both options. Commercial properties can be broken down into three main categories – office, industrial and retail. In order to make the decision easier, the key facts of leasing versus buying commercial space across these three categories are outlined below. Pros of Leasing • Choice of properties: Choosing to lease provides a business with a wider choice of properties in a high profile location. For example, a retail business is dependent on location and image, therefore leasing is a less expensive option than buying in an upmarket area. • Working capital: The business is 26

free to respond to market opportunities as capital is not tied up in real estate. The ability to borrow funds from the banks will not be as limited as with buying commercial property. • Fast business decisions: If the business grows exponentially, a decision to move to larger premises can be made and executed quite quickly, without the hassle of having to sell the property.

Cons of Leasing • Rent increases: The business may be exposed to annual rent increases and other costs when the lease expires. • Limited control: If the owner of the property decides to sell, the business will need to be relocated and the costs associated with the relocation can be exorbitant. In retail, there could also be a loss of “goodwill” that their property has gained over time. • Lack of equity: The business has no equity in the property and the Sophie Arkelidis, lease repayments essentially fund Managing Director, the property owners retirement. Mocha Marketing

January 2011

Money matters Pros of Buying • Fixed costs: Locking in a commercial mortgage long-term can give the business clear, fixed costs. • Tax advantages and deductions: Tax deductions can be claimed for costs associated with owning and running a commercial space – these include interest on the mortgage and property taxes. • Rental income: Owning commercial space can offer the advantage of renting out extra space, adding another source of income to the business. • Capital growth: The prospect of owning commercial space and having the property Kevin Stanley, CB Richard Ellis says, “The appreciate over time, allows the owner to sell and improvement in the Australian economy is being fund their retirement. driven by business. What this means for commercial property is the office and industrial property sectors are expanding first, while retail will start Cons of Buying • Speed to move: A new business may experi- to expand more strongly in 2011, when interest ence unexpected substantial growth; therefore the rates stabilise. The earliest indication of a pick-up owned space may become inadequate forcing the is employment growth – leading companies to property to be sold. The average days on market occupy more space and, in time, to lower vacanfor a commercial property are 60 – 120 days. cies and higher rents. Sydney, Melbourne and • Capital required: A substantial capital outlay Adelaide are leading this process, with the other is required – a deposit, stamp duty, appraisal, capitals likely to lag a year or so.” business set up and infrastructure costs, as well Commercial sales are quite strong at the as maintenance costs and possible property moment, with the number of investor transactions improvement costs. This money could be used completed in the past six months at pre-global as cash flow for the business. financial crisis levels. This is tipped to change in • Capital loss: If the property is sold for less 2011 with future rises in interest rates. than what it was purchased for originally, the The answer to lease or buy commercial space business will experience a capital loss which in is not clear-cut. The decision should be made turn affects profitability. with careful consideration and take into account financial, tax, and personal more What the experts say implications. The advice of an articles Managing Director of Commercial Property Group, accountant and financial planner Visit Hayden Bennett said each business needs to con- should be sought to guide the Website sider their specific needs before making a decision business with the best advice. on whether to lease or buy a commercial property. “When leasing, the security of your business is only For feedback and comments please get in touch. as good as your lease agreement,” Bennett says. > January 2011


A Timeline of Australia’s Most

Innovative In

Who says the down technolog favorites


s Australians aren’t inventive? From the highly useful to nright silly, Aussies have been demonstrating innovative gical advances for thousands of years. We’ve picked ten from the last century


quite like Aussies have. Speedo Swimwear: Could you even imagine Speedo coming from any where other than Australia? In 1928, Scottish immigrant Alexander MacRae introduced the classic, figurehugging “Racerback” swimsuit in response to the growing beach culture in Bondi Beach. His innovative design permitted greater freedom of movement, which allowed wearers to swim faster. Today, Speedo’s continued design technology makes it a highly valued brand for competitive swimming. And, it wouldn’t be appropriate if we neglected to mention Speedo’s legendary men’s swimwear briefs—both celebrated and ridiculed the world over.

The Feature Film: If you thought the first full-length movie was made in Hollywood, think again. Defined by length, the first dramatic feature film was 70 minutes long and made in the suburbs of Melbourne in 1906. Filmed on approximately 1,200 meters of reel, the entertaining The Aircraft Safety Devices: In 1958, Story of the Kelly Gang traces the life of leg- Dr. David Warren in Melbourne invented the endary Australian bushranger Ned Kelly. first black box flight memory recorder, which recorded the pilot’s voice and a few instrument readings. The black Vegemite: Australians have been boxes are now mandatory happily spreading the salty, on all aircrafts, and are slightly bitter paste on essential to discovering sandwiches, crumpets, crackers and toast since why plane crashes occur. 1923. Made from yeast In 1965, Jack Grant of extract, this dark brown Q antas invented the substance was invented inflatable aircraft escape by Dr. Cyril Callister and slide, which is now then launched into stardom standard safety equipment on most passenger airliners by the food entrepreneur in the world. Fred Walker. Despite its raging popularity Down Under, the rest of the world Cochle ar I m pl ant: In 1967, a PhD student at the has yet to embrace Vegemite

technology University of Sydney investigated whether a single or multiple-channel electrode cochlear implant would be possible for the management of a profound hearing loss. Eleven years later, Graeme Clark successfully tested what is now known as the cochlear implant, a surgically implanted electronic device that provides a sense of sound to the deaf. As of April 2009, approximately 188,000 people worldwide have received cochlear implants.

and settlements arising from the use of this patent as part of the 802.11 standards with as much as a billion dollars expected after further lawsuits against other parties, enabling them

Dual Flush Toilet: Ok, ok so we didn’t come up with the toilet, or even the flush system, but waterconscious inventor Bruce Thompson did have the brains to come up with a dual flush cistern with two buttons—one for full-flush and one for half-flush. Although the first generation dual-flush toilet caught on after its creation in 1980, a redesign in 1993 cut water usage in half when used properly. It has been proven to save up to 67 percent of water usage in most homes. Internet WiFi or Wireless LAN IEEE 802.11: Modern day WiFi originated Down Under in 1996 as the brainchild of CSIRO’s very own Dr. John O’Sullivan. Using a system known as multipathing, Dr. O’Sullivan led a team that made wireless LAN fast and reliable for computer networking. The patented 802.11a, 802.11g and 802.11n Wi-Fi standards are now used in virtually all wireless enabled laptops and phones. As of May 2010, CSIRO has earned over $250 million in royalties

The original Speedo

The dual flush toilet January 2011



Google Map

to finance further innovation projects in Australia.

As of May 2010, CSIRO has earned over $250 million in royalties and settlements arising from the use of this patent as part of the 802.11 standards with as much as a billion dollars expected.

Hyshot Sc r a m j e t Engine: Considerable advancements have been made in the development of hypersonic technology, especially in the arena of scramjet engines. The first group to demonstrate a hypersonic scramjet working in an atmospheric test was a project by a joint British and Australian team in 2002. Five years later, the US Defense Advanced Research Project Agency and Australian Defence Science and Technology Organization successfully boosted a test vehicle to hypersonic speeds using rocket engines. Google Maps (2003): In 2003, Danish brothers Lars and Jens Rasmussen and Australians Noel Gordon and Stephen Ma co-founded Where 2 Technologies, a mapping-

related start-up in Sydney. They developed a C++ program designed to be separately downloaded by users, then later pitched it to Google as a purely Web-based product. The geniuses at Google were sold. In October 2004, Google acquired Where 2 Technologies, and created the popular, free, browsermore based software, Google Maps. articles All four founders now work for Visit the Google engineering office in Website its Sydney location. January 2011


10 Hot Tips

marketing 2.0

for Utilizing Facebook and Twitter

Social media is the cheapest, fastest and most effective advertising available. Learn how to harness the power of Facebook and Twitter through these ten tips Written by Nicole Smith, Director, Blue Fish Social Media

When you hear the buzzwords social media, what do you think? Perhaps you think of that crazy Facebook “thing”’ that kids use, or Twitter, something you don’t really understand how to use or why anyone would! Perhaps you understand what social media is, but you don’t really know how to use it effectively in order to benefit your business. The best way to describe social media from a business perspective is that it’s the cheapest, fastest and most effective advertising available—if you use it the right way. You need to interact with your audience, no matter the size, so that they may

see value in what you say, and then share your content to others and ultimately increase your audience. It’s pretty simple! Before you even do this, you need to know why you want a bigger audience and how are you going to benefit from it. Do you sell a product online? Could you create a product or service if you don’t already have one? Do you have other ways to interact with clients, no matter where they are located? Make sure you work this out before you start sharing with anyone, otherwise you could be overwhelmed! January 2011


marketing 2.0 Once you’re in the social media space and ready to start firing off interesting sound bites to the world, there are some key tips to follow: 1. Be authentic: Make sure you share information in a way that shows you’re a human. Humor is a wonderful tool here! People want to get to know you, so a layered approach of business and personal content is good. 2. Use video on your Facebook page and website: Get yourself on camera! Think of it as window shopping. If people like what they see and you’ve created some trust, people will do business with you. Google now owns YouTube, so it will really assist in increasing traffic to your website. 3. Make sure you have the Facebook ‘Like’ button on your website: You can add it to each blog post as well, so that your readers can immediately share a blog post with their Facebook friends and don’t have to leave your website. There is enormous potential for increased traffic to your website. 4. Link your blog posts, Twitter and Facebook: Make life easy for yourself—link everything! If you have a blog, make sure each post automatically goes to Facebook and Twitter as well. This saves you time and brings people back to your website. 5. Facebook ads: Now that you have Facebook account, why not use Facebook ads? You can advertise to the exact demographic you want, located anywhere in the world for extremely reasonable prices! 6. Use hash tags: When you tweet on Twitter, you want to enable others to find you by your location or industry. For example, if you’re a Sydney architect tweeting about a house you designed, you would use #Sydney #architect in

your tweet. This makes it easy for those searching to find you. 7. Frequency: How often should you post or tweet? It depends on how much traffic you want or need. If you want to increase the numbers dramatically, you should be interacting several times a day, but remember that you don’t always have to be “selling something.” 8. Diversify your channels: Twitter and Facebook are great tools, but they can also waste a lot of time you may not have! A great way to limit your time on these sites is to use a tool like Hootsuite. You can manage all your social media from the one dashboard and don’t even need to log into Facebook or Twitter separately! You can even schedule tweets or posts for different times and track results. 9. Make sure your Twitter and Facebook pages have good content: They are almost like quasi websites and need to be attractive to your reader, so tell them about yourself or business, include pictures and let them know how to contact you and link to your website. 10. Outsource your social media: If it’s too difficult and you just don’t have the time, then outsource to a business that can. You may just want a small amount of work done on a weekly or monthly basis, or you more may want greater activity on a articles daily basis. You can outsource Visit anything these days! Website

Nicole Smith is the director of Blue Fish Social Media. Learn more about her work at > January 2011




Orange County Convention Center, Orlando, FL The International Builders’ Show is the largest annual light construction show in the world—over a million-and-a-half square feet of the latest and most advanced building products and services ever assembled. See all of the latest innovations for yourself with hands-on demonstrations and working models in over 300 building industry categories at the National Association Home Builders’ annual convention.


Silicon Valley International 6-9 Auto Showy jan

San Jose McEnery Convention Center, San Jose, CA The 2011 Silicon Valley International Auto Show is set to pack hundreds of new cars, crossovers, hybrids and more. This automotive show will feature luxury vehicles, the latest alternative fuel vehicles, ride and drives and more. Attendees are invited to check out all of the newest cars and trucks, learn about new automotive technologies and test drive select models. > Visit Website

Shot Show

18-21 Sands Expo & Convention

Nutrient Recovery and 9-12 Management

Hilton Miami Downtown, Miami, FL This year’s Nutrient conference will bring together environmental professionals from around the world to discuss and debate the current state of nutrient recovery. Breakthroughs in research, design, and operational issues will be front and center, in addition to a discourse on policy and management approaches to nutrient control. > Visit Website 40

> Visit Website jan

jan International Builder’s Show

January 2011

Center, Las Vegas, NV Shot Show 2011 is the shooting, hunting, outdoor trade show and conference, which is the largest and most comprehensive trade show for all professionals involved with the shooting sports and hunting industries. It is the world’s premier exposition of combined firearms, ammunition, archery, cutlery, outdoor apparel, optics, camping and related products and services. > Visit Website



Marine West

26-27 MCB, Camp Pendleton, CA

Marine West Military Expo 2011 is one of the latest technology and prototypes aimed at preparing today’s marines for the opportunities and challenges of the 21st century. This annual event brings together leading defense contractors with those who depend on the equipment and information they provide. It is the perfect opportunity for product developers to meet with the real experts.



Online Marketing Summit

San Diego, CA Online Marketing Summit, the premier educational event for marketing professionals, is coming to San Diego this February. Join your marketing peers to share ideas, hear from expert practitioners, and learn best practices in the areas of: Social Media, Search, Email, Analytics, and more! Register with promo code WMM20 for 20% off. > Visit Website


> Visit Website January 2011


High efficiency modern AC-heater unit, energy save solution-vertical


NEW Zealand Institute of Refrigeration and Air Conditioning Engineers

Rodger Wyatt IRHACE President 2009-2011

By Rodger Wyatt

The institute was formed in 1989 following the amalgamation of NZIHVE (the New Zealand Institute of Heating and Ventilating Engineers) and NZIRACE (the New Zealand Institute of Refrigeration and Air Conditioning Engineers). These original organisations had been operating for over 50 years in New Zealand. The institute is well placed to meet the challenges of technology and continues to grow in membership. Strategic planning initiatives in 2004 and 2005 have resulted in the reduction in council numbers to allow for a more cohesive and accountable governing body. IRHACE is a national industry organisation of approximately 1100 members spread over eight regional branches and overseas. It is administered by an executive council consisting of president and six councilors who each

have responsibilities for specific areas of the enterprise. These council members also assume the roles of president-elect, immediate pastpresident and treasurer. NZ Hevac Ltd was formed in 1989 by IRHACE, as the full time administration office based in Manukau City ( The IRHACE Centre). The technical library is located at the centre, designed to provide a technical and research resource for members. In association with HVAC Contractors and RACCA, the IRHACE Industry Training Charitable Trust (IITCT) was formed to become the conduit for the Institute and Associations to deliver structured and prioritised education and training for the sector. The trust purchased an existing on-line learning system and HVAC&R training material from Australia, which is presently being used for the delivery of the January 2011


An heating ventilation and air conditioning device

National Diploma in Engineering (HVAC&R) level 6. (old NZCE Qualification).An on line Energy Efficiency Training programme is also being delivered via the IITCT platform. IRHACE was also heavily involved in the Ozone Protection Company – now rebranded as Refrigerant Recovery. Recovery collects a voluntary refrigerant levy which provides the funding for the recovery and destruction of refrigerant gasses. IRHACE looks to the future confident that the enterprise, innovation and skills that have served to bring the industry so successfully to this point, will provide a solid platform from which to move forward. The industry continues to face a number of challenges, in particular improving workforce skills, protecting the environment and meeting 44

January 2011

the needs of the present without compromising the needs of the future. It is in these areas that IRHACE will continue to work for the industry.


• To promote the advancement, practice, education and technology of refrigeration, heating and air conditioning. • To provide a discussion forum for the sharing of experience and knowledge through the fellowship of members with like interests. • To elevate the status and gain recognition for refrigeration, heating and air conditioning personnel and their industry. • To make representation through the industry to statutory bodies and other such authorities on matters of concern to the industry.


• To liaise with education and training providers. Academic • To promote companies working in the industry. • Promoting study at universities and technical To arbitrate on technical matters concerning institutes, and organizing lectures to foster higher members. standards of responsibility within the industry by encouraging education and development of each member. The institute presents awards to The value of IRHACE membership can be apprentices and technicians at various stages of summed up by the following services provided study. to members:


• Arranging meetings and plant inspections. • Technical lectures. • Provision of a library • Publishing and distributing the magazine ‘IRHACE Journal’ which contains technical papers, new products plus industry related advertisements, branch activities and industry news.

Industry training

• Jointly with RACCA and the HVAC Contractors Association, IRHACE has undertaken the definition of industry training needs and the development of qualifications. Through its Training Trust it facilitates training by providing the advice, training material and equipment to accredited training providers. It also advises the engineering ITO of industry’s January 2011


views on the purchasing of government funded training. The institute also sponsors technical seminars and industry awards.


• Introduction of NO LOSS Certification programme, to educate industry on use of ozone depleting refrigerants. • Establishment of Recovery NZ (Ozone protection Company) in 1993 with first shipments of refrigerant sent for destruction in 1999. Recovery NZ has recently been awarded accreditation of Product Stewardship under the Waste Minimisation Act.

tariffs, concessions, CER, the Fair trading Act, Commerce Act etc. • Submissions to Government • Liaison with Government ministers and departments.

International Affiliations

• IRHACE is proud to have direct affiliation with the following international institutes. These affiliations provide additional benefits to IRHACE members in fellowship and enables the purchase of those institutes publications at reduced rates. • ASHRAE – American Society of Heating, Refrigeration and Air Conditioning Engineers • AIRAH – Australian Institute of Refrigeration, Air Conditioning & Heating • IIR – International Institute of Refrigeration Trade • Monitoring of trade policy matters including • SCANVAC – Scandinavian Federation of 46

January 2011


Statistics Type: Refrigeration, Heating & Air Conditioning Location: Australia Founded: 1989 Currency: Aus Dollar (au$) Large industrial size air conditioner units

Heating, Ventilation and Sanitary Engineers Classification. • In addition IRHACE liaises closely with IPENZ • Sector Advisory and Industry Advisory roles and CIBSE with Competenz (Industry Training organisation) • Seismic Seminars in relation to building code Current Initiatives compliance for HVAC&R. • Partnership with Electricity Commission to • Plant Operators Course – Ammonia deliver Energy Efficiency Training to the sector specialization. via the IITCT On-line learning website. • Delivery of NDE level 6 via the on-line learning system. • Acceptance of a voluntary refrigerant levy by Read more http://www.supplychaindigital. the IITCT specifically for industry training and association compliance initiatives. profiles • Industry Licensing with Fillers and Handler > Visit Website Certification/No Loss/Industry Code of Practice. • ME-006 Committee - AS/NZ 1677 review For feedback and comments please get in touch. (Refrigerating Systems – Part 1 Refrigerant > January 2011


Waste Management Association of Australia WMAA

Waste Management Association of Australia

Val Southam CEO WMAA

Written by Val Southam

Established in 1991, the Waste Management Association of Australia (WMAA) is Australia’s peak Association for waste management and resource recovery professionals. WMAA’s more than 1000 multi-stakeholder membership includes individuals as well as Corporations, Local and State Governments and academics. Members come from many disciplines – physical and social sciences, engineering, law, government, management, consulting, OH&S and waste and recycling practitioners. WMAA has a network of State Branches, National Divisions and Special Interest Groups that provide the opportunity for networking, communication and involvement in projects aimed to encourage sustainable waste management. Some of these special interest areas include landfill, organics recycling, energy from waste, construction and demolition waste, industrial waste streams and sustainability education.

industry 2. Enhance the skills, knowledge and professional development of membership 3. Facilitate effective communication between members, industry and external stakeholders 4. Effectively engage with government and other relevant stakeholders on behalf of the members 5. Support industry related research and innovation With a growing set of environmental and market demands emerging from a global need for improvements in the efficiency of operations, the economics of wealth creation activities, the utilisation of resources and the management of the environment, a cultural and structural change is necessary if the waste industry is to respond and to survive into the next decade. “To be effective in this challenge, the waste management industry must become The WMAA’s main objectives are to: pro-active in developing solutions within the 1. Support the development of a sustainable operations of our customers. It will no longer waste management and resource recovery be good enough to sit and wait to collect 48

January 2011

Sup dev sus ma

pporting the velopment of a stainable waste anagement industry

wastes and emissions at the end of the pipe”, said Val Southam, CEO of WMAA. “The challenge for our members is to create value-added goods out of the by-products of the waste generators and deliver multiple economic and environmental benefits in the process.” Unfortunately, waste generation has continued to grow, and increased efforts at recycling and reuse are not keeping up. Additionally, the nature of waste has changed, with more complex goods now a significant component of landfill. As a result, on 5 July 2010, the Environment Protection and Heritage Council (EPHC) endorsed the first National Waste Policy Implementation Plan. Until then, the various Australian State Governments

were responsible for waste management within each State. This plan, however, is an effort at a more coordinated national policy framework. The policy sets the direction for Australia over the next 10 years to produce less waste for disposal and manage waste as a resource to deliver economic, environmental and social benefits. It establishes a comprehensive work program for nationally coordinated action on waste across six key areas: • Reducing hazard and risk • Tailoring solutions • Providing the evidence • Taking responsibility • Improving the market • Pursuing sustainability In July 2010, as part of its Enviro 2010 January 2011


Ariel view of waste computer pile

Conference and Exhibition, WMAA facilitated a National Policy Workshop. The workshop’s aims were to canvas the waste and resource recovery industry’s response to the National Waste Policy and develop a list of actions that the industry believed it could quickly act on once the National Policy legislative framework was put in place in each State. Ten priority actions were submitted to the Department of Sustainability, Environment, Water, Population and Communities (DSEWPC) for its consideration: • Develop a consistent definition for all wastes • Willingly share industry and government data across jurisdictional boundaries in a consistent form • Assist in the creation of a single point of reference for solutions for regional/remote Australia 50

January 2011

Nortgate employee at work

• Develop an affordable life cycle analysis assessment tool that can be used by local government officers for procurement • Develop scientific evidence based material characteristic data • Develop a method to prioritise products/ materials against an agreed set of criteria for product stewardship legislation • Foster recycling of new material through a producer responsibility organisation (PRO) • Adopt a national definition for clinical wastes • Develop a nationally consistent economic rationale for landfill levies to assist in establishing appropriate landfill pricing signals to drive resource recovery • Establish working links between the waste and resource recovery industry to brand owners with access to distribution channels for commodities including energy, glass, plastics and e‐waste


Statistics Type: Australia Location: Australia Currency: Aus Dollar (au$)

Thus far, two Australian States – Queensland and South Australia – have released their respective waste strategies for public comment. Both these documents set out to outline a new direction for waste and resource management in hope that the reforms will encourage the behavioural change needed to avoid waste, and reuse and recycle precious raw materials. When finalised, the strategies will be the primary documents guiding State and Local Government agencies, business, the waste and resource recovery industry and the community. In this climate of change, the WMAA continues to provide a forum for debate amongst its diverse membership. It also creates multiple opportunities for networking and information exchange; advocacy;

professional development; representation of waste industry interests to government; and affiliation with other local and international organisations such as the International Solid Waste Association (ISWA). For more information about joining the Association, please visit

Read more association profiles > Visit Website For feedback and comments please get in touch. > January 2011


The Chamber of Mines and Energy of Western Australia CME

Resource sector ready to secure national prosperity

By Reg Howard-Smith, Chief Executive of the Chamber of Minerals and Energy of Western Australia (CME) Having emerged from the global downturn, Western Australia is poised to cement its position as one of the world’s leading minerals and energy provinces, and a key driver of the state and national economies. However, the right policy settings are crucial if we are maximize the opportunities provided by the next period of sustained economic growth, buoyed by the urbanization of China and increased commodity demand from other emerging economies. In its 109th year, the Chamber of Minerals and Energy of Western Australia’s (CME) diverse membership represents 90 per cent of mineral and energy production in WA. From campaigning for a stable, internationally-competitive taxation regime to working with government to address the looming skills shortage, CME is at the forefront of the industry’s ongoing advocacy efforts. In WA, the resource sector now supports close to half a million direct and indirect jobs and State Treasury forecasts royalty payments will rise to $3.2 billion in the coming year. WA Department of Mines and Petroleum figures show the state achieved just under $71 billion in production value in 2009-10

Reg Howard -Smith CEO of CME

– approaching record levels, and delivering growth of 14 per cent per annum over the last decade. Iron ore, petroleum and gold combined to account for 83 per cent, or $59 billion of all mineral and petroleum sales in the past 12 months, with WA currently leading all other states in mining investment. Capital expenditure for the sector amounted to $21.7 billion last financial year, representing 71 per cent of the state’s total new capital expenditure for this period. Mineral and petroleum exports also made up 89 per cent of WA’s total merchandise exports in 2009-10, with China continuing to be the lead market for our resources. The next wave of WA projects is fast approaching. In the areas of LNG alone, $140 billion worth of investment is planned for the state. If these projects reach their potential, it’s predicted WA will become the second-largest exporter of LNG by 2020. Emerging and existing iron ore players are also ramping up, on the back of strong demand. Expansion of Pilbara operations is well underway and, south of Karratha, construction of a $5.2 billion magnetite ore project is gathering pace. Magnetite projects are also flagged for the Mid January 2011


West and Murchison, most of which will utilise the $4 billion Oakajee Port and Rail development. There’s also potential to mine and process this type of ore on WA’s south coast. With state government policy now supporting the development of a local uranium industry, plans to develop WA’s extensive reserves are well advanced. This emerging sector has the potential to create thousands of direct and indirect jobs and broaden the state’s export profile. Our long-established gold sector continues to go from strength to strength. Apart from a new generation of small and mid-tier Australian producers, life has been breathed into the Boddington gold project south of Perth, and north-east of Kalgoorlie-Boulder, a resource estimate of 5 million ounces has already been identified for the Tropicana Project. 54

January 2011

To maintain this fantastic story of growth, maintaining the Australian minerals and energy’s sector international competitiveness will be vital. A quick glance at WA commodities, relative to world production highlights this point. Despite being a significant player, neither WA, nor Australia, has a stranglehold on any major commodity, in terms of world trade. Had the resource rent tax been introduced as first proposed, a total effective tax rate of 57 per cent would have applied to Australian resource projects – making the local mineral resources industry the most highly taxed in the world. CME has long supported the state-based royalty regime – arguing that the WA Government is best-placed to administer mining approvals and associated regulations, and to ensure


Statistics Type: Energy Location: Australia Currency: Aus Dollar (au$)

revenue derived from local projects, is returned to the communities from where these resources are extracted, in the form of infrastructure and essential services. Apart from resolving this issue, supply of skilled labour, investment in infrastructure and services and streamlining of approval processes will be priorities during the next 12 months. Meeting the increased demand for workers will require a holistic approach, from both industry and government. This includes strengthening skilled migration programs – both overseas and intrastate; targeted investment in skills and training opportunities for skill leavers and the unemployed; and increasing employment participation rates for groups currently underrepresented in the industry. There’s little doubt we are entering a period

of sustained growth. It’s an exciting period in the state’s history and an opportunity to lock-in longterm prosperity. By addressing these issues now and ensuring the right policy settings, we can maximise the opportunities for all Australians.

Read more association profiles > Visit Website For feedback and comments please get in touch. > January 2011


Queensland Resources Council

Queensland Resources Council QRC is the not-for-profit peak industry body for the minerals and energy sector in Queensland, representing the interests of more than 200 companies. Witten by Michael Roche, CEO

Queensland’s energy supermarket shelves are well-stacked, with the resources and energy sector contributing 20 percent of Queensland’s state gross product and one in eight Queensland jobs. Mirrored in the diversity of Queensland’s resource assets, QRC’s membership comprises explorers, miners, minerals processers, oil and gas and energy producers, site contractors and an array of service companies and associate members. QRC succeeded the Queensland Mining Council in 2003 to better reflect a diversifying membership, representing coal, metalliferous, oil, energy, coal-seam gas and renewable energy. Juggling industry advocacy and regulation in a multi-commodity environment is what QRC does. As peak representative body for such a broad industry, ensuring Queensland’s resources sector has a regulatory environment conducive to long-term sustainability is an ongoing process, involving collaboration


Micaheal Roche, Chief Executive

between industry, government, stakeholders and kindred bodies. Strong community and stakeholder involvement and world-class strategies to secure skills, infrastructure, safety, exploration, social, environmental, economic and energy security, is pivotal to ensure Queensland’s resource sector remains competitive in a global market. Through a number of committees and working groups QRC works closely with its members to meet the challenges and policy hurdles of the day, recognising that the industry is the foundation of the Queensland economy. Key among QRC’s goals is the retention of the sector’s social licence to operate by promoting its economic, social, safety and environmental credentials. A $50 billion dollar-a-year industry that paid $7.6 billion in taxes and royalties in 2009, the economic benefits of the resources sector to Queensland are unquestionable, yet would be unjustifiable without the unwritten contracts between minerals and energy developers in the communities where they operate. January 2011


Ernest Henry mine

QRC and its members’ are committed to taking practical steps to balance sustaining economic growth, the need for affordable energy and the global challenge to reduce greenhouse gases. Volatile government climate change and taxation policies mixed with inconsistent political party promises mean industry must jump a high bar to ensure the world’s minerals and energy demands are not fed by global competitors. The fledgling coal-seam gas and LNG export industry, set to create 18,0000 jobs directly and bolster the sector’s worth to $84 billion by 2020, is subject to the development of sound environmental and regulatory frameworks, with a skilled workforce to match. The Queensland resources sector has enormous earning potential offering the highest weekly wage at $2043 per week, but the 58

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sector’s nation-wide projected skills shortfall of 36,000 tradespeople, 1700 engineers and 3000 geoscientists by 2015 challenges the herculean potential of the industry. Membership of QRC gives members a voice in how the industry tackles regulatory hurdles facing established and upcoming resource industries. Queensland’s future as a global energy supplier depends on strong policy that balances community expectations and co-exists with other industries. QRC’s policy of considering the views of all members, large and small, accounts for its continued membership growth. QRC’s Board comprises 30 representatives from full member coal, non-coal, exploration and contractor members with coal-seam gas, oil or electricity interests – a comprehensive jury. In an increasingly challenging regulatory


environment, QRC continues to develop strong stakeholder support and implement strong business strategies to achieve long-term sustainability of the minerals and energy sector in Queensland. The backbone of the Queensland economy, a strong, diverse and resilient resource and energy sector is essential to maintaining Queensland’s enviable lifestyle and prosperity.

Read more association profiles > Visit Website For feedback and comments please get in touch.

Statistics Location: Australia Founded: 2003 Currency: Aus Dollar (au$) Key People: Michael Roche, CEO Jim Devine, Director

> January 2011


Gaming Technologies Association GTA

Gaming Technologies Association By Ross Ferrar

Gaming in Australia is a vibrant and innovative industry sector. It is a source of entertainment for many and the profits of gaming machines have strong and positive impacts in community development via the Hospitality industry, employment and taxation at a state level. Gaming is tightly regulated with the Australian model being one of the most stringent monitoring environments in the world. The Gaming Technologies Association (GTA) is an organisation which collectively represents the companies that design, manufacture and distribute gaming technology products. This representation straddles an emphasis on continued technological development, celebrates a rich, economically strong industry and manages the real and ongoing need for education, appropriate policy, responsible messaging and management of gaming for Australia.

Gaming Technologies Association

The Gaming Technologies Association (GTA) is the peak representative body for Australian gaming machine technology suppliers. Founded in 1990 (under its former name of the

Ross Ferrar CEO

Australasian Gaming Machine Manufacturers Association (AGMMA)) GTA is a national, notfor-profit industry association.

An overview of the Australian Gaming Industry

The gaming machine industry employs 140,000 people in Australia and contributes $13.5 billion (equivalent to 1.2%) of gross domestic product*. Combined, Australian Clubs, Hotels and Casinos hold 2.4% of the world’s gaming machines**, these venues are the local customers of GTA members in the purchase and installation of gaming technologies. Gaming legislation is written at a State Government level and as such there is varying standards for product by jurisdiction. In addition to meeting state-based legislation, regulation and standards all gaming devices must meet the Australian/New Zealand Gaming Machine National Standard which is an industrydeveloped initiative introduced in 1998. GTA plays an active role within the Australian gaming industry as an internal advisor as well as undertaking a consulting role in policy development and community relationship January 2011



Mandate & Objectives of GTA

The organisational mandate of the GTA is to enhance the sustainable success of its members and the Australian gaming industry as a whole through policy leadership and responsible, educated industry advocacy. GTA represents its members at a consultative level and is responsible for conducting research, studies and investigations that will provide quality input to policy making to assist in the development of efficient, balanced and effective regulation and legislation in all areas impacting member operations. Increasing key stakeholder understanding of the gaming industry and gaining recognition for the contribution of this vibrant, responsible and sustainable industry sector is an ongoing GTA objective. In areas of technological innovation GTA assumes a role of guidance as a passionate advocate of responsible gaming practice. This advocacy is applied with the understanding that gaming innovation is required to meet player and customer needs and with the understanding that progressive technology is a necessity for Australian manufacturers to contribute economically via international export. GTA is committed to the successful representation of the interests of gaming suppliers while contributing to the leadership of the broader Australian gaming industry.

comprised of Ainsworth Game Technology, Aristocrat Technologies, Aruze Gaming Australia, IGT (Australia), Konami Australia and ShuffleMaster Australasia. Combined these companies provide gaming devices, software and systems to over 300 international jurisdictions. Independent Gaming is an associate member and eBet Limited, Interblock Asia Pacific, JCM Global, Money Controls Pty Ltd, Paltronics Australasia, The Bright Group, Voyager Gaming and WMS Gaming are affiliates. Together these member companies represent the leading innovators in Australian gaming.

Membership & Affiliation to GTA

The future for GTA

GTA currently has six member companies CEO of Gaming Technologies Association, 62

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Statistics Type: A not-for-profit industry association, established in 1990 as the Australasian Gaming Machine Manufacturers Association for the purpose of promoting the development of the manufacturing resources of Australia. Location: Sydney, NSW, Australia Founded: 1990 Currency: Aus Dollar (au$)

Ross Ferrar believes that in the short and medium term, GTA’s key focus will lie in the continued advocacy of the member companies and education of policy makers to ensure the ongoing success of the Australian gaming market. ‘GTA will continue to promote its members’ belief that technology is a key contributor to responsible gaming initiatives. As champions of an innovative and exciting industry sector GTA’s focus remains on representing the interests of member companies for long term sustainabaility, contributing effectively to the gaming industry and communities.’

exhibition of the gaming and hospitality industry. Now in its 22nd year, the AGE is leading platform in Australia for member companies launching new gaming software, hardware and systems and for a wide range of Hospitality suppliers to meet and engage with industry decision makers.

Read more association profiles > Visit Website

The Australasian Gaming Expo

GTA is the host organisation of the Australasian For feedback and comments please get in touch. Gaming Expo (AGE) an annual conference and > January 2011


Hanlon windows

The Australian Window Association AWA

The australian window association (AWA)

The Australian Window Association is made up of over 450 window manufacturers and industry suppliers throughout Australia. Demand for energy efficient products, changes in compliance requirements, increases in imported systems and components, new product launches, amended regulations, advanced technologies and shifting market perceptions are some of the many challanges that face the Australian Window Association. The Australian Window Association is made up of over 450 window manufacturers and industry suppliers throughout Australia. Members of the association have products tested to Australian Standard AS2047. You can be confident that products are made to withstand Australian conditions when purchasing from an AWA member. Don’t risk costly replacement of non compliant products that are not suited to Australian conditions. The AWA is intended to be a co-operative of window manufacturers whereby all members are encouraged to be involved in the decision making process. The AWA operates through a committee system which allows for the views of the smallest manufacturer to be heard. Large Australian window manufacturers have the same voting rights as the smallest. The Association’s elected Board of Directors is the AWA’s only

Gary Smith Marketing & Technical Manager

decision making body and it oversees the Executive Director in the implementation of the Association’s objectives. Although there are State representatives on the Board, any Member or Associate Member can at any time liaise directly with the Executive Director or the Board of Directors.


Compliance is the cornerstone of the AWA. It is the only way to achieve a level playing field so that all companies compete fairly and legally. The AWA’s independant third party NATA accreditation program is a proven and nationally recognised method of achieving this and assists certifiers, builders, specifiers and homeowners to select products that comply with Australian Standards.

The aims of the AWA are: • To PROMOTE and ADVANCE the awareness of windows as a major architectural component in building design. • To ESTABLISH and SELF REGULATE minimum benchmark standards throughout Australia. To facilitate the education and January 2011


Evolution Window System

marketing of these standards throughout the What is our objective? industry and wider community. The AWA’s objective is to provide services to its members that improve their businesses and • To provide a NATIONAL VOICE when that help them to deliver quality products to their representing the industry in discussion customers. and negotiations with government, local authorities, business and trade associations Key focus areas and organisations, and the private sector. Membership • To PROMOTE and ENCOURAGE ethical To be the peak membership organisation of the conduct and sound business practice in the Australian window industry. industry. Communications Why do we exist? To be the national voice for the Australian Window The Australian Window Association’s mission is to industry. create the conditions for a profitable, innovative, and highly skilled Australian window industry. 66

January 2011


Campbelltown Glass

Lobbying Compliance To influence governments and other regulators in To ensure AWA members achieve competitive order to benefit the Australian window industry. advantage through compliance with the Building Code of Australia. Technical To be participative in the Standards making Training and skills development process and regulatory policy review committees To create a sustainable window industry through and influence decisions in industry related areas. developing technical and professional skills and be the first point of call for information and Standards knowledge for the Australian window industry. To ensure AWA members achieve fitness for purpose with tested products. Window Energy Rating Scheme The Window Energy Rating Scheme is managed by the Australian Window Association (AWA). Sustainability To be active in influencing the impacts of The Window Energy Rating Scheme sustainability on the industry and in framing an enables windows to be rated and labelled for effective industry position on sustainability issues. their annual energy impact on a whole house, in January 2011


Paarhammer windows

any climate of Australia. To participate in WERS, window makers must obtain energy ratings for their products from a rating organisation that is accredited by the AFRC (Australian Fenestration Rating Council). WERS is independent of any one manufacturer and acts as a fair, rigorous and credible system for testing performance claims. WERS-rated windows must meet all relevant Australian standards. The scheme forms part of the quality assurance that smart manufacturers 68

January 2011

offer their customers. It is all about certified performance. To realise their full potential, WERS ratings are designed to ‘plug in’ to NatHERS, Australia’s Nationwide House Energy Rating Software. For further information visit:

History of the AWA

The Association originated in New South Wales in November 1988 as the Residential Window Manufacturers Association. The RWA was incorporated on 9th January 1992, becoming a


Statistics Type: Non Profit Association Location: Austrailia Founded: 1988 Currency: Dollars AUD Website: Executive Director: Tracy Gramlick Email:

registrable Australian body with the Australian Securities Commission. The AWA was founded by window manufacturers and has always been run by window manufacturers. The name was changed in June 1999 to Read more Australian Window Association to more clearly association communicate to consumers and the building profiles industry that the Association is the peak national > Visit Website body for window manufacturers for all types of construction. For further information v i s i t : For feedback and comments please get in touch. > January 2011


Outdoor activities at Silkwood School

Independent Schools Queensland ISQ

Enrolment growth reflects community support for independent education By David Robertson, Executive Director

2010 marks the beginning of a significant decade for education in Australia as new technology forces some major shifts in classroom and curriculum planning. As schools and their teachers work hard to keep pace, the role of organisations such as Independent Schools Queensland has never been more valuable. The organisation was started 42 years ago to help promote independent education. It’s now grown to represent 180 independent schools across the state. Executive Director David Robertson said membership is voluntary and each school maintains its right to remain autonomous in terms of school governance and policies. “The role of Independent Schools Queensland is to strengthen and represent the interests of independent schools in Queensland and protect their autonomy,” Mr Robertson said. “This includes a school community’s right to decide its form of governance and school policies on issues such as enrolments, staf fing, curriculum and co-curricular activities. “We also aim to provide member

David Robertson Executive Director

schools with a united front for the purposes of promotion, professional training and government relations.” In 2010, a record number of Queensland students were enrolled at independent schools, totalling around 109,000 students at the 188 independent Queensland schools. Mr Robertson said the growth of the independent school sector in this state reflected the importance of having a diverse school system that provided parents with as much choice as possible. “The more we do to encourage robust collaborations amongst independent, Catholic and public schools the better the results for all students will be,” he said. “Independent schools have an excellent reputation for not only providing good academic education but also promoting the importance of choice and diversity in all facets of community and life.” In February, this year an independent national sur vey of parents reve aled over whelming suppor t for independent schools, with 88% of respondents agreeing that the education system needed a mix of government and non-government schools. January 2011


Good Shepherd Lutheran College, Noosa

It also found four out of every ten parents whose children attend a government school would prefer to send them to an independent school, if fees were not an issue. A public school receives on average $12,639 a year for each student from state and federal government sources, while the average amount of government funding for an independent school student is only $6,076 a year. State and federal governments provide a combined annual sum of about $2.9 billion for independent school students yet they provide nearly $29 billion in funding for students enrolled at public schools. “So while independent students account 72

January 2011

for 15 per cent of the total school population, according to the Australian Bureau of Statistics, they receive only 8 per cent of the funding,� Mr Robertson said. The lines bet ween the traditional classroom and the virtual world are becoming increasingly blurred as web content, social media networks and online learning tools play a bigger role in our schools. Since the beginning of the school year, Independent Schools Queensland has held numerous professional development and training workshops for principals, teachers and support staff at independent schools across the Queensland. Mr Robertson said independent schools


choice & diversity

Statistics Type: Association serving independent schools of Queensland Location: Queensland, Australia Founded: 1968 Currency: Aus Dollar (au$)

and teachers were witnessing some fast and dramatic changes in their classrooms. “What will never change however is the important role teachers have in equipping pupils with lifelong social and learning skills that can only be learnt in the classroom,” he said. “Schools and teachers have always been at the forefront of social and education change and are a rather resilient group,” he said. “But it’s also vitally important that they receive the right support and advice to help them adapt to the changes. “Which is why Independent Schools Queensland will continue to grow its

collaborations with Australian and international educational experts and work closely with state and federal government in developing the right policies that best represent the needs of a strong and diversified education system.”

Read more association profiles > Visit Website For feedback and comments please get in touch. > January 2011



January 2010

Gorgon Gas

A Home Among the

Gas Fields A Thiess-led joint venture is creating a village for the Gorgon gas project’s multitude of workers Written by Chris Herden & Produced by Lorraine Heist

The sheer scale and complexity of the Gorgon gas project is unprecedented. It is the largest single resource natural gas project in Australia’s history - a mammoth $43 billion undertaking involving the construction of deep marine infrastructure and the development of the Greater Gorgon gas fields, a group of gas deposits in varying water depths spanning the Barrow sub-basin and centred about 130 kilometres off the north-west coast of Western Australia.


In January 2009, a special ground breaking ceremony took place on Barrow Island, a 200sqm atoll located 50 kilometres off the Western Australian coast. Attending were State and Federal Government representatives, invited dignitaries and senior executives from three leading companies in the global oil and gas industry - Chevron and its Gorgon consortium partners, Shell and ExxonMobil. The ceremony commemorated the beginning of Chevron Australia’s 15 million tonne per annum liquefied natural gas (LNG) processing

plant on Barrow Island. The Gorgon Construction Village, one of the first facilities to be built there, will accommodate more than 3,000 personnel and construction workers involved in the Gorgon gas project. The Greater Gorgon area’s estimated extraction of 40 trillion cubic feet of natural gas will position it well to meet the growing demand for natural gas by Australia’s main clients; Japan, Korea, China and Taiwan. Gorgon LNG will be off-loaded at Barrow Island via a four kilometre jetty for transport to international markets and the domestic gas will be piped directly to the Western Australian mainland. In June 2009, leading construction, mining and services contractor, Thiess, in a joint venture (TDK JV) with Decmil Pty Ltd and Kentz Pty Ltd , was awarded a $529 million contract by Chevron Australia Pty Ltd to design and build the construction village on Barrow Island. Following this, another $500 million contract was awarded to Thiess in a stand-alone agreement to provide site and bulk earthworks preparation, January 2011


Supreme Shades designs and installs Shade Sails for Commercial and Residential Customers. Supply maintenance and repairs for clients including removal and installation when required.

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January 2011

Gorgon Gas

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road works, drainage, breakwater construction and the supply and installation of all the plant’s supporting services and utilities. “The objective of the Gorgon Construction Village Project is to provide accommodation for the 3,300 personnel constructing the LNG gas trains, LNG tanks and all the infrastructure which makes the future LNG plant on Barrow Island operate,” explains Project Director, Brian Pulham. Pulham proudly declares the village build is well underway with major construction work now being carried out on the site’s communications and administration buildings, the water and power utilities and the numerous two-storey accommodation clusters which will house approximately 350 workers each. Recreational facilities for the Gorgon workers will include three swimming pools, gymnasiums and outdoor soccer and cricket pitches. “We’ve got about 550 employees based in Perth and on site accommodated in a fly camp set January 2011


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technical • Geologists - mining & exploration • Mining Engineering • OH&S • Processing Managers, Superintendants, Supervisors • Fixed & mobile plant maintenance • Production Managers, Superintendants, Supervisors • Metallurgists

Labour hire • Electrical & mechanical maintenance • Process & Lab Operators • Geological Assistants • Mobile Equipment Maintenance Trades • Underground & Surface Operators • Exploration Drillers • Drill & Blast Personnel

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Gorgon Gas

up on Barrow Island. We have a village design team based in Qatar and also a large team in Thailand to manage Siam Steel who are contracted to fabricate the accommodation modules.”


comprehensive health and safety management plan in place which is intolerant of unsafe work practices and actively promotes an incident and injury free culture. “All employees on the project are both empowered and responsible for stopping work if they see any unsafe acts,” Pulham says. “Siam Steel, our accommodation module fabrication subcontractor in Thailand, had previously had limited exposure to health and safety best practices but we’ve now just achieved five million man hours free of LTI (Loss Time Injury) and that’s quite a significant achievement over there.”

TDK JV is self performing the design and most of the construction work. The Western Australian based Nomad Modular Building, a manufacturer of high calibre, eco-friendly buildings, is fabricating many of the central facilities such as kitchens and diners, gymnasiums and administration centres. “Wherever possible, we are giving Australian industry the opportunity to participate. We PROJECT CHALLENGES maximise that where we can.” Pulham, who joined Thiess in the 1980s, says the Gorgon Construction Village project is one of the SAFETY CULTURE largest Western Australian projects the company The Gorgon Construction Village Project has a has been involved with. But it is presenting some January 2011


distinct challenges. Firstly, the village’s footprint is limited in size due to the stringent environmental restrictions on Barrow Island which is an A Class nature reserve. “We’ve had only 22 hectares on which to build the village. Two-storey construction villages in Western Australia are almost unheard of as the normal practice is nearly always single-storey. It certainly has been challenging fitting everything on the small piece of available land.” Secondly, there are demanding logistical challenges perpetuated by the need to barge all supplies and equipment to the remote isle. A rigidly managed quarantine program ensures the island’s biodiversity remains intact and that the native species are retained and the land is guarded from invasive weeds and feral pests. The quarantine restrictions 80

January 2011

allow conservation and development to occur together. Any construction equipment shipped to Barrow Island has to be cleaned, inspected and shrink wrapped. “It’s stringent and so much so that we specifically focus on taking new equipment to the island,” Pulham says. “The cranes, excavators, bobcats and other construction equipment is mostly brand new to minimise the process of cleaning to the standards that are required by the project.” Eminent naturalist and conservationist, Dr Harry Butler, has worked with Chevron to develop a program of environmental awareness which encompasses the island’s history and its uniqueness to other ecosystems around the world. This program is mandatory for all staff on Barrow Island. Another challenge for Pulham and his team

Gorgon Gas

Statistics The Greater Gorgon gas fields, located between 130km and 200km off the north-west coast of Western Australia are Australia’s largest known gas resource and are estimated to contain about 40 trillion cubic feet of gas. Gorgon gas project estimated cost is $43 billion. Gorgon Construction Village – Thiess, in a joint venture with Decmil Pty Ltd and Kentz Pty Ltd has been awarded a contract to design and build a construction village on Barrow Island in Western Australia for Chevron Australia Pty Ltd. All buildings are designed to withstand the area’s Category 2 Cyclone rating. has been the project’s aggressive scheduling. “We’re building this village quicker than similar facilities on the mainland and are expecting to accommodate the first people in early January 2011.” The Gorgon Construction Village’s targeted completion date is February 2012 and the Gorgon project’s first gas is due in 2014.

There are more company reports available to read > Visit Website For feedback and comments please get in touch.

Est: June 2009 Employees: 550 at Barrow Island site, Perth and abroad Project Cost: $529 million – Thiess share is $175 million (as at 30 June 2010) URL:

Management Project Director: Brian Pulham

> January 2011


Business Review Australia January 2011  

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