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IT leadership & innovation

TRANSFORMING THE FUTURE Integrating IT and business processes

APR/MAY 2015 VO L .3 NO. 4 PP100009359

What can we learn from Snowden?

Shopping for as-aservice solutions

Data in the ‘always on’ world


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This issue we focus on one of the most important IT decisions

a p r / m a y

ing the right storage technology (whether onsite or in the cloud). It is vitally important to every organisation, whether that is a small business or national enterprise. Get it wrong, and you can be in for years of grief. Storage has become so cheap these days that the uninitiated could be forgiven for thinking that anything out of the box will do. Perhaps that might work in limited circumstances, but in most cases it requires a bit more thought. How many virtual machines will you be running? What latency standards can you tolerate? How many input/ output operations do you expect to have? Determining the answers to these and many other questions will help define your storage requirements. As our From the Frontline article shows, the answer is

2 0 1 5

INSIDE

you can possibly make – select-

10 | 12 | 22 | 32 |

Centralised solution for network optimisation

34 | 38 | 45 | 46 |

Cloud IaaS in 2015 — what’s in store

The next step in application virtualisation What can we learn from the Snowden case? No need to gamble on DC monitoring DC energy efficiency Competitive edge with agile governance Data management in the ‘always on’ world

increasingly become flash technology. Although flash has been around for quite a number of years, many enterprises are yet to make the leap into this fast new world. But new offerings from vendors are making the changeover easy and hassle-free. Jonathan Nally, Editor

F E A T U R E S 04 | Transforming the future Business process management optimisation initiatives are becoming faster and increasingly digital (and robotic).

cover image © alphaspirit/Dollar Photo Club

26 | Flash goes forth Flash memory technology has fundamentally changed the nature of computing devices, from smartphones to data centres.

16 | Shopping for an as-a-service solution Five questions government departments need to ask before visiting the as-a-service supermarket.

ALSO available in DIGITAL This magazine and a complete library of back issues are available in digital format at

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3

w w w . t e c h n o l o g y d e c i s i o n s . c o m . a u


Transforming the future Andrew Collins

Business process management optimisation initiatives are becoming faster and increasingly digital (and robotic). 4

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department that focused on BPM, with

on what needs to be changed. Do you need

IT considered separate from the business

to change the marketing process, customer

itself. But “that’s no longer acceptable

service - what do we need to change to

nowadays”, Raffoul said. And it’s not suf-

make that impact on the market over the

ficient for IT and business to be merely

next six months, or sometimes over the

aligned - “they need to be more integrated”.

next quarter only?”

Secondly, BPM programs are required to

By taking such an approach, “this rapid

be much swifter than they used to be. “In

process design then will allow organisation

the old days, a BPM used to take probably

to start leveraging the BPM and associated

two to three years to implement properly,

tools”, Raffoul said.

which was not satisfactory at all. Now, within six months you need to be able

The cloud

to release a new BPM to production,”

According to Raffoul, organisations that

Raffoul said.

have decided to make changes to their business processes should look to the cloud,

This need for speed requires organisa-

particularly software as a service (SaaS).

tions to change the way they undertake

“You do not have to rely on yourself to

BPM. Organisations going through such

go out and buy the package nowadays, or

Organisations “need a more rapid process design, which means you do not have to automate or do a detailed analysis

© Tatiana Shepeleva/Dollar Photo Club

of the as -is state,” Raffoul said.

T

a transformation need to focus on the

build software from scratch. The cloud

state of the business in the future - not

helps you a lot,” he said.

the state of the business now. “In the old days, the BPM used to focus a lot on

He noted that some organisations are re-

fixing or automating the current status -

luctant to move aspects of their operations

the ‘as-is’ status. It used to take a lot of

to the cloud. They look at the way they’ve

time to understand the existing business

done things traditionally and decide that

processes before they start designing the

SaaS doesn’t meet their requirements.

he way organisations approach

desired state. And by the time they get to

business process management

that level, maybe the business has changed

But, Raffoul warned, these organisations

(BPM) is changing. Dr Wissam

again, so they never catch up,” Raffoul said.

may be focusing too much on incorporating legacy into their BPM. If you find

Raffoul, an advisor at analyst

firm IBRS, told Technology Decisions that

To achieve the speed required from a

yourself avoiding SaaS, he recommends

those looking at BPM approach it “with

modern BPM, organisations “need a more

you consider how much legacy you want

a different perspective nowadays”, adding

rapid process design, which means you

to retain.

that how it was done in the past “did not

do not have to automate or do a detailed

work properly”.

analysis of the as-is state,” Raffoul said.

Firstly, he said that in contrast with the

“You need to understand what’s going

said. Organisations with a cloud-aversion

initiatives of yore, BPM is now “all about

to change in the business, the business

should “try any way to change to fit within

integrating the IT and the business pro-

transformation itself. Some practitioners

the software as a service” rather than “make

cesses”. Previously, it was mainly the IT

call it the ‘delta approach’ - it means focus

the software as a service fit within your

“Does it help the business transformation or not? If not, I need to drop it,” he

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5


© alphaspirit/Dollar Photo Club

own structure - because it’ll never happen like that”. Organisations “need to have the courage to drop the legacy and do the business transformation

tion of many companies to support digital business models”. According to the firm, while digital business is something new, it relies on the meeting of a multitude of trends,

properly”. Nowadays, SaaS can

many of which have been around for

support most of the soft business

some time. These trends include what

processes that come before product

the firm calls the ‘Nexus of Forces’

manufacture, like ordering, account-

- social media, mobile technologies,

ing, billing and customer service,

big data and the cloud - as well as

Raffoul said.

the Internet of Things, digitisation straight away and you place an order from

of business processes and information,

Business intelligence

your mobile device, you can track the

and smart machines.

To make the most of a BPM initiative,

progress of the order, you can pay. And

organisations should make sure they link

if, when the product arrives, you don’t

Digital business is no small concept for

their transformation process with their

like it, you can return it. And all these

the firm, which said, “Digital business

business intelligence or analytics programs,

processes are laid down and automated.”

promises to usher in an unprecedented

Raffoul advised. There’s “no point in doing

convergence of people, business and

the business process engineering if you’re

Raffoul talks of ‘digital companies’. Ama-

things that disrupts existing business

not going to integrate the information”.

zon and Netflix provide examples of

models - even those born of the internet

digital companies, which were “created

and e-business eras.”

“What’s the value of a process which is

to be digital from the beginning”. These

highly efficient that doesn’t get the right

companies integrated their business and IT

Some readers might greet these assertions

information at time, and doesn’t produce

processes - automating their administra-

with scepticism, saying that it sounds a

the right information on time?” he asked.

tion and other business functions - from

lot like what they’ve been doing already

“So that’s where somehow you need to link

the start.

for the last few years. To many, the firm’s

it with the business intelligence activities - the analytics.”

vision of digital business will sound much Not every organisation can be made

like e-commerce.

“fully digital”, Raffoul said. But companies If the facilities being implemented are

looking to transform “can use the digital

Gartner, however, said that its digital

not linked to the business processes, the

companies, who were created as digital, as

business is quite distinct from e-business

stakeholders within the company won’t use

the benchmark for them to go and see how

and digital marketing. For one, the firm

it, Raffoul said. “They don’t know how to

far they can go. That’s what’s important.”

argued, digital business features integra-

use it, they don’t know when to use it. The

tion with ‘things’ like sensors, beacons,

BPM should tell them where to get the

Like Raffoul, analyst firm Gartner sees

wearable devices, smart machines, media

information, when, why, and all that stuff,

the digital organisation as the end point

platforms and RFID technologies. Digital

so the integration with collaboration, with

of a business transformation. According

business, the report said, will also intro-

business intelligence, is a critical success

to a BPM report from the firm, penned

duce “non-human customers/consumers

factor,” he explained.

by analyst Bruce Robertson, a trend is

of information and events”.

emerging that sees organisations “creat-

The end point

ing new business designs by blurring the

“Smart machines hold the potential to

So what lies at the end of this reformed

physical and digital worlds”.

replace human-cognitive work and har-

approach to BPM? According to Raffoul,

6

ness the insights from the IoT [Internet

organisations that go through such a

Specifically, the firm uses the term ‘digital

transformation can have the capacity to,

business’, which the report said refers to

for example, provide advanced self-service

“the digitalisation of business operations

Gartner reckons that digital business is

facilities to the consumer. “So you go can

and customer interactions, and the evolu-

already changing industries, business

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of Things],” it said.


Gartner calls this ‘ big change’, and defines it as the “shifts in mindset, behaviours, methodologies and technologies that organisations must employ.”

There are parallels here with Raffoul’s idea that BPM initiatives need to be implemented not over the space of a few years, but in the space of several months. In both models, there’s an emphasis on

models and business processes. It says that

mation, but also in the way organisations

the use of robots in manufacturing is be-

approach the transformation process itself.

ing extended today, with the IoT allowing devices to interact with people and systems.

urgency of transformation. To paint a more complete picture of what

Gartner calls this ‘big change’, and defines it

such a big change business transformation

specifically as the “shifts in mindset, behav-

would look like, the firm returned to the

“Heavy asset manufacturers, for example,

iours, methodologies and technologies that

four factors it said are driving big change:

are leveraging sensor data from their

organisations must employ to make signifi-

disruption, volatility, novelty and scope.

machines to offer new services to better

cant alterations to their business operations

manage maintenance, lower costs and

when pronounced levels of novelty, volatility,

“Big change means more disruptive change

maximise uptime,” the firm said.

disruption and complex scope are present”.

- a significant departure from current busi-

Gartner sees digital business as far-

There are a few forces driving the need

even personal habits. It means more volatile

reaching, saying that whatever industry

for such a change to how organisations

change - when challenges and change ef-

you’re in, digital business will impact both

approach transformation, but the dominant

forts evolve quickly, in unpredictable and

business and IT investments.

catalyst for big change, the firm said, is its

even uncontrollable ways.

ness operations, employee work styles and

specific concept of the digital business. Indeed, the firm said that digital business

“It means more novelty - change that is new

will be the “single most important source of

The firm acknowledged that the need for big

to the organisation, or even to the industry

innovation” for most businesses, claiming

change is, itself, not all that new. “What is

or market as a whole. Finally, big change

that by 2020, more than 7 billion people

different now is that digital business, mobil-

means a more complex scope - involving

and businesses - and at least 30 billion

ity, the Internet of Things, smart machines,

a large and diverse array of people, things,

devices - will be connected to the internet.

3D printing and a host of other forces are

processes, technologies, systems, cultures,

“Businesses will introduce new products

simultaneously driving unprecedented levels

regulations or other factors.”

and services, even new business models,

of these four factors” - the aforementioned

which are built around people, business

novelty, volatility, disruption and scope - “in

At this stage, few organisations have

and things that are connected together by

business transformation initiatives”.

fully embraced big change, according to

the internet. These things will create a level

Gartner. “Most organisations tend to fo-

of value that will ensure their ability to

So that’s what’s meant to be behind this

cus on lower-risk approaches to business

compete for years into the future.”

change in business transformation. But

operations by ‘getting better at what we

what exactly is different about it? Accord-

do now’, in the hope that improvements

On top of these lofty predictions, the

ing to Gartner, it’s a move from one-time

to efficiency and scale will still convey

firm has pretty heavy prognostications for

big transformation programs to constant

competitive advantage,” the firm observed.

those organisations that fail to capitalise

change - “change as the new normal”.

on digital business; by 2017, one quarter

8

“While efficiency and scale are still

of businesses will lose market position

“But it’s not just old-style continuous

important, they are only applicable

thanks to “digital business incompetence”,

process improvement either - tweaking

in stable situations where there is an

while 20% of industry leaders will have

current work here and there to wring out

experience curve to go down. Digital

lost their market dominance to a company

efficiency gains. Now processes must also

business demolishes the economics of

founded after 2000, the firm said.

innovate, going beyond existing business

the experience curve. While a number of

operations to enable new and differentiat-

Big change

organisations have built or are building

ing business products and services. Process

a capability for big change, use of big

Like IBRS’s Raffoul, Gartner sees a change

improvement must integrate into an overall

change is still in early stages by most

not just in the results of business transfor-

approach to big change,” the firm said.

end-user organisations.”

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work

Centralised solution for network optimisation

N

extGen.Net is an Australian technology service

to the level of analytical detail its provides and the performance

provider to the lending industry, delivering SaaS

demonstrated during testing.

solutions for electronic lodgement, supporting

“All the vendors were highly competitive in many areas,

documents and loan processing to a range of

but this is where Extreme Networks really was well above the

banks, non-bank lenders and brokers. With offices in Sydney

mark,” said Retamar.

and Newcastle, NextGen.Net has around 100 internal users and

NextGen.Net deployed two Extreme Networks S8 data

more than 100,000 end users on its network at any given time.

centre switches in the company’s Sydney data centre. The S8

As a service provider to some of Australia’s most dynamic

series is an edge-to-core switch designed for highly virtualised

financial institutions, the company is compelled to stay at the

environments. The company also recently deployed nine of

cutting edge of technology. While network stability and latency

Extreme Networks’ AP3825 access points as part of a wireless

is always a focus, a strategic network upgrade prompted Senior

upgrade in the Sydney office.

Network Engineer Leonel Retamar to find a data centre switching

The network upgrade has allowed Retamar and his team

solution that would maintain NextGen.Net’s best-practice

at NextGen.Net to improve virtualisation and application

standards while improving analytical abilities and enhancing

performance, as well as increase network visibility. Greater

reporting capabilities.

visibility has led to an improvement in the reports that can be

“One of our requirements was to implement a centralised solution that would bridge the gap between management and

generated from the network, enabling improved decision making and capacity planning.

analytics,” said Retamar. “From an operational perspective, we

Reporting for compliance and regulatory requirements has

sought technology that would allow us the visibility to optimise

been simplified, as the solution produces reports directly from

our network.”

the centralised management interface rather than a third-party

Following an RFP and evaluation process of leading ethernet switch vendors, an Extreme Networks solution was chosen due

application, as before. Centralised management and increased visibility have also given NextGen.Net greater control over the network, according to Retamar, enabling him to optimise the company’s resources and improve traffic flow on the network. “We are able to better perform network planning, baselining, application usage and troubleshooting due to the capabilities of Extreme Networks’ solution. We are able to see deeper into the packet streams, from layer 2 all the way up to the application level, allowing us to have extremely efficient policies to either block, shape or prioritise our traffic,” he said. Management at NextGen.Net have noticed positive results coming from the deployment, impressed with new levels of reporting that the solution provides. Internal feedback from staff suggests that the performance of applications and other networkattached devices, as well as functionality, has also improved. “Our external users are yet to provide any feedback,” says Retamar. “And as anyone in IT administration is aware, customers generally only talk to you when something goes wrong, so that part is all good!”

10

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2

PEER PEER Docker will be the next revolution to overtake data centres and cloud computing.

The next step in application virtualisation

D

eveloped by a company of

Docker takes an application and packages

the same name, Docker is

all its dependencies so that it doesn’t need

designed to build, ship and

a full virtual machine to run. This means

run distributed applications.

we are able to take applications and services

It’s named after the now ubiquitous ship-

and load more of them into each virtual

ping containers used to haul cargo around

machine that we are running. This also

the globe. Shipping containers made it

makes the apps more resilient and reliable.

easy to maximise cargo on ships through

There are also efficiency overheads that

standardisation, and Docker technology

are reduced. For example, booting into a

is intended to make it easy to standardise

Docker-ised application will take a couple

distributed applications across the web.

of seconds, compared to the boot process of a full virtual machine which could mean

There’s no argument that virtualisation

a wait time of anything up to a minute or

has enabled the web as we know it today

so before it’s up and running.

- without it, massive services such as Amazon, Azure and Google, as well as popular

So what’s the upshot? Docker means that

applications such as Dropbox, Facebook

you don’t need to spin up a full virtual

and others, would simply not be possible.

machine for every single application that you want to run. This means more process-

Docker, however, is the next level of vir-

ing power is available from the server farm

tualisation.

to run each application, instead of running a full virtual machine. It reduces overhead

One of the issues associated with virtual

for the data centre, more applications can

machines is that they potentially waste a

run and more can be done with fewer

lot of resources. For example, in a data

compute resources.

centre a Windows OS might be running 100 virtual machines, but a large portion

Docker is taking the technology world by

of the compute power goes into simply

storm. Giants like Microsoft, Amazon and

running the operating system and not the

Google have all expressed a lot of interest

applications hosted on the VM. What you

in it, and are falling over themselves to

end up with in the data centre is a sprawl

make the technology available on their

of virtual machines - it’s efficient, but not

cloud infrastructure.

the most effective way of doing things.

12

Andrew Sjoquist is the founder and Chief Executive Officer of Sydney-based ASE and intabank. Building on 15 years experience, including involvement in the federal government’s 2007 SkillsONE initiative and the Australian Digital Datacasting trials, he is widely engaged in various facets of the internet, telecommunications and IT systems industry.

Application virtualisation using technoloContainers have been part of the Linux

gies such as Docker is the next revolution

operating system since about 2008, and what

that’s going to overtake data centres and

they enable is operating system virtualisa-

cloud computing. Over the next few years,

tion through a virtual environment that has

look for more efficiency and greater avail-

its own process and network space instead

ability from cloud infrastructure - all thanks

of creating a fully fledged virtual machine.

to the little application container that could.

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SPONSORED CONTENT

WORK 3.0 – HOW MOBILITY, DIGITISATION AND AUTOMATION ARE TRANSFORMING BUSINESS Change is inevitable in business, and in recent years the impact of digital technologies on industries and organisations of all types has been far-reaching. Planning to capitalise on the opportunities ICT presents in future is clearly in every business and IT leader’s interests.

This should be done with multi-stakeholder input, from the executive down to ‘coal-face’ or ‘front-line’ workers. The strategy should ask the question, “how do we want our employees to work in 2020 and how will this help us achieve our goals?”

To find out exactly what IT leaders are thinking, Canon Business Services Australia commissioned Tech Research Asia (TRA) to conduct an online survey of 279 Australian organisations with more than 50 employees. The survey took place in October 2014, and participants were asked about their experiences and opinions on technology.

2. E  valuate whether your organisation has appropriately addressed the three Work 3.0 pillars of mobility, digitisation, and automation. Ensuring your organisation is doing the ‘1%-ers’ better than competitors in these areas will place you in good standing to pursue bigger picture workplace strategy goals.

The respondents said that mobility has risen to the top of the technology agenda. Digitisation and automation also remain important areas of investment.

3. T  our high-performance workplaces and speak to peers and potential partners that have Work 3.0 experience. Also talk to suppliers who have experience in helping clients with these strategies. But don’t try and copy what others have done, as the best results are always achieved by those that have a uniquely compelling vision.

The research found that 93% of Australian IT and business leaders believe their average worker wastes more than two hours a week on inefficient processes. This is up from 67% just 12 months ago. This has a direct cost in wasted time, but also a negative downstream impact on employee and customer engagement. These results highlight the key roles of mobility, digitisation and automation in the new technology era — what Canon calls ‘Work 3.0’.

The near future will see multiple mobile work styles and technologies — such as mobile applications and document or workflow digitisation tools — adopted for higher productivity and competitive advantage. Optimising these strategies for 2020 outcomes will be key to your business’s success.

Recommendations Across industries and organisations of all sizes, Australian IT and business leaders have said very clearly that they intend to invest further in mobility and multiple flexible work styles in 2015. Digitisation and automation are also important to Australian organisations and they will need to be pursued in tandem with mobility projects in order to optimise the returns.

Analysis of the survey results has led to the following key recommendations: 14

1. U  ndertake a detailed evaluation of your current workplace strategy and extend your plans out to 2020.

“...the survey shows that Australian organisations are moving into a new phase of mobility strategies that focus more on what we are achieving through mobility rather than just technology.” Tom Sullivan, GM, Marketing, Canon Business Services

www.canon.com.au


15


T E C H N I C A L LY

SPEAKING

Shopping for an

as-a-service solution Allen Koehn, General Manager, Australian Public Sector, Infosys

S

ome people are born shoppers.

are shopping for an as-a-service solution

They love to browse ever y

this year. If you represent one of them

shop, admire every window

and have been charged with developing

and sip lattes in between. My

that short, clear list, then consider these

wife would tell you that I am not one of

five questions first.

those people. I am the guy who wants to in hand‌ and walk out again, purchase

1. Are you ready to transition?

complete, as quickly as possible.

These days, you can consume almost

walk into a store with a short, clear list

anything as-a-service, from infrastruc-

16

Five questions government departments need to ask before visiting the as-a-service supermarket.

With recent changes in technology

ture technology to the family car (using

strategy at the Commonwealth and state

pay-per-use solutions such as Flexicar

levels, many government departments

and GoGet).

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at least from another department that

• maximise the value you are looking to

has travelled the journey before (and

drive in the new as-a-service solution.

preferably, both).

2. Problem or opportunity?

3. Are you willing to cede control?

One reason many people consider tran-

Transitioning to as-a-service means

sitioning to an as-a-service model is

you are almost certainly working with

that their current model for a particular

a third party, or at least another group

process or technology is broken: it’s not

within government. Getting the best

delivering the outcomes your department

value from working with that partner

needs or expects.

will mean that you relinquish at least

“The more flexibility you have, the greater likelihood y ou will be able to reap the best practices and cost, capability and capacity advantages you are seeking.” If you are looking to transition a business

some control over some aspects of your

process in this scenario, most experts will

process or technology in exchange for a

advise you to take a phased approach.

commitment that you will gain a better

That is, don’t try to both re-engineer

outcome.

the broken process and transition it to a partner at the same time. If you do,

Some people (and agencies) will be quite

you run the risk of muddying the waters:

comfortable with this idea, but most will

is the problem because of the process

need to work through what is absolutely

or the partner?

non-negotiable, and what is okay for the partner to control.

Instead, you may want to ‘lift and shift’ © maxsim/Dollar Photo Club

the process exactly as is, stabilise it and

For example, you might decide that a

then look to streamline and re-engineer

particular software platform is a manda-

over time. Or, if there are sensitivities

tory element of your solution, because

about the process that you don’t want

you want to maintain an easy transition

to expose to an external entity, you will

to a different partner in future years if

want to ‘clean house’ first.

that becomes necessary. For compliance

But as you travel the as-a-service con-

reasons, you might decide on a require-

tinuum - from a basic, discrete point

Perhaps your process isn’t exactly broken,

ment that you want only Australian

solution (such as storage) to more

but you want to tap into new possibili-

citizens to have access to your data.

business-critical and core services (such

ties - for example, using a cloud-based

Other controls that you are used to

as the essential services your department

solution so that all your team members

having - such as managing day-to-day

provides) - you will encounter greater

can access a particular tool anytime,

payroll processes - might be something

complexity and risk. It takes a very brave

anywhere, or improve your cost basis

you are more willing to let go.

department to dive in to the right-hand

by paying only for what you consume.

side of that continuum first.

Having a clear view of your drivers will

The more flexibility you have, the greater

help you:

likelihood you will be able to reap the

• build your business case more ef-

best practices and cost, capability and

No matter where you start, it’s essential to have independent advice - if not from a reputable analyst or consultant,

fectively;

capacity advantages you are seeking in

• determine the right transition approach;

an as-a-service solution.

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17


4. How do you want to pay?

versus an as-a-service model. It is pos-

More precisely, how do you want to

with a formulated annual price that is

pay for the transition to the service?

adjusted every year.

sible to keep the pay-as-you-go model

Depending on your budget situation, transition by having your partner build

5. Do you have the right backing?

it into the ongoing operating costs of

Any change is bound to encounter some

the service. Bear in mind that this is

resistance, but the further right you go

likely to increase costs associated with

on our as-a-service continuum - from

‘termination for convenience’ as the

discrete solution to core business process © maxsim/Dollar Photo Club

you may want to ‘backload’ the cost of

partner will need to recoup transition costs one way or another. If you have access to capital budgets, paying for transition up front will reduce your ongoing operating expense.

- the more stakeholders who are going to have an opinion about it, including the government of the day. Will your transition affect jobs? How would a change in government impact your strategy? Do you have buy-in from your

but be mindful the partner will expect

Secretary and the government?

Once you are past transition and move

a minimum volume guarantee. If you

into business-as-usual, do you want to

want predictable, pre-agreed annual

If you’ve thought through these five

pay for just the services you consume or

costs, be mindful that you may really be

questions, congratulations! You’re ready

do you want a predictable cost budget?

wanting a managed service model (where

to embark on an as-a-service journey -

Pay-as-you-go can appear attractive

you really own and control everything)

with time to spare for a latte.

Gartner Business Process Management Summit 2015 1 – 2 June | Sydney, Australia | gartner.com/ap/bpm Register using promo code BPMAD2 and save $400 Key benefits of attending: • Design “supermaneuverable” business processes that are agile, adaptable and designed to change as customer needs shift • Build the techniques to tackle the uncertainty that big change initiatives bring to existing organizational change methods • Identify big change factors in your transformational initiatives. Higher levels of big change will require additional competencies and a higher level of BPM maturity • Use rebel change agents to break through the challenges and uncertainty of big change

Guest keynote speakers: Peter Bush Chairman of Pacific Brands, former CEO of McDonald’s Australia

18

Tim Creasey Chief Development Officer, Prosci

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BEST OF THE WEB www.technologydecisions.com.au

IBM has launched its second SoftLayer cloud data centre in Australia as part of its US$1.2 billion ($1.57 billion) investment in expanding its cloud services. The new SoftLayer facility in Sydney joins the existing cloud data centre in Melbourne, which launched in September. The cloud centre offers IBM’s full range of SoftLayer cloud infrastructure services, including bare metal and virtual servers, storage, security services and networking. It has a capacity for thousands of physical servers and supports deployment on demand. Customers are offered remote access and control via a dedicated web portal or API to allow them develop customised public, private or hybrid cloud environments. SoftLayer will be conducting a series of training courses in Australian capital cities covering use of the SoftLayer cloud platform. The courses are targeted at solution architects, DevOps and cloud system administrators. IBM Cloud’s existing Australian customers include crowd-sourced business contact management company ChannelPace. The

Image courtesy of Kansir under CC

IBM launches SoftLayer DC in Sydney

company’s CEO, Greg Furlong, said the expansion aligns with two of ChannelPace’s key priorities - global reach and scalability. “IBM Cloud’s growing number of SoftLayer data centres - all connected via SoftLayer’s global network - make it easy for us to expand and grow our business,” he said. “With the Melbourne data centre and new Sydney data centre, we have the option of data redundancy right here in our backyard.”

(formerly Azzurri Communications)

Enabling business through IT Australia’s fastest growing and most awarded managed communications provider

2014 Winner

Some of our clients include:

Book a 15-minute call to see how we can enable your business to deliver increased productivity and profits. Call Enablis on (02) 8272 4050 or visit enablis.com.au

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19


BEST OF THE WEB www.technologydecisions.com.au The digital economy Dylan Bushell-Embling

Š iStockphoto.com/David Gunn

Australia’s digital businesses add more value than mining to the GDP. The digital economy contributed an estimated $79 billion to Australia's GDP in FY14 - more than traditional industry sectors including agriculture, retail and transport. This is among the key findings of a report prepared for Google Australia by Deloitte exploring the value of all things digital to the Australian economy. Deloitte estimates that the digital economy contributed 5.1% of Australia's GDP in FY14 and predicts that this will rise to 7.3% of GDP - or $139 billion - by 2020.

20

A similar report prepared in 2011 predicted that the digital economy would grow to $70 billion by 2016. But this latest research shows that the segment is already 50% larger in real terms than these estimates. Digital technologies improve productivity through mechanisms including increased competition, reduced prices, enabling efficiencies within businesses and improved innovation. The digital economy also makes significant contributions to employment - the report estimates that there are 451,000 ICT specialists in Australia, representing around 4% of jobs. The vast majority (97%) of ICT specialists work outside the ICT industry itself - around 2.5 million employees, or 22% of the workforce, fall under a broad definition of ICT workers that also includes intensive users of ICT. Broken down by industry, the largest share of ICT workers works in health care and social assistance (16%), followed by education and training (15%) and professional, scientific and technical industries (15%).

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According to the report, this demonstrates that the digital economy is changing from being a standalone industry to one embedded in businesses across the economy. Deloitte also estimates that the digital economy offers consumer benefits worth around $75 billion annually and affords government productivity benefits worth around $7 billion a year. Benefits to Australians come from advantages including the ability to easily search for jobs, houses and goods or services, the ability to purchase content that is not locally available and the ability to access commercial and government services online. In a finding that has implications for the impact of the NBN, the report suggests that a 10 percentage-point increase in broadband penetration likely translates to a 0.9 to 1.5 percentage-point growth in annual per capita growth. For the report, Deloitte chose four businesses in the retail, manufacturing, finance and business services sectors and examined how their business has been transformed using digital technology. Deloitte said analysis shows that businesses across sectors are pursuing internal business transformational change through cloud, data analytics and M2M technologies. In the retail sector, South Australian confectionery brand Haigh's Chocolates has been using data analytics to improve its ordering and delivery process, while engaging in brand-building via social platforms including Facebook, Twitter and YouTube. In finance, ANZ Bank is working to develop a company-wide agile digital culture focused on growth and improving the customer experience. The company has established ANZ Digital to achieve this transformation and has adopted new technology including upgraded CMS platforms, enhanced ICT security and data analytic capabilities. In business services, software company Xero is seeing strong growth opportunities in the cloud computing segment. Shifts in how businesses are using technology are also affecting Xero's products for example, the company is transitioning its account reconciliation tool into a real-time financial status monitoring service. In the struggling manufacturing sector, the remaining businesses still have opportunities to adopt digital technologies to reach more customers and undertake their operations more productively. Furniture and homeware manufacturer Jimmy Possum responded to the challenges posed by cheap overseas imports by establishing its own retail presence, complete with an online store. Digital technologies have also allowed the company to streamline the production process, manage an Australia-wide customer base and communicate more efficiently.


KEY

What can we learn from the

Snowden case?

WORDS

T

he infamous Edward Snowden

If security parameters are too tight,

case is the most cited security

productivity suffers, and if there are no

breach in recent history. This is in

perimeters, sensitive information can be

part due to the highly confidential

leaked into the wrong hands.

data he extracted from the National Security Agency (NSA), but also the extremely public

So where should the perimeter be? In

nature of his revelations. So what can we

today’s environment, content is the

learn from cases like Snowden and, more

new perimeter. Content as the pe-

importantly, how can businesses protect

rimeter means that instead of relying

against others just like him?

on firewalls or identity solutions to prevent unauthorised access to data,

Historically, the organisation’s perimeter

newer technologies - such as Informa-

has been protected by the firewall. However,

tion Rights Management (IRM) - can

with mobile technology and the cloud

enable organisations to implement

dramatically changing business processes

security controls in their data, wherever

and practice, IT has been forced to open

it resides. By placing the controls in the

up the firewall to allow for remote or

data itself, organisations have the ability

mobile users, enable collaboration with

to control who can open it by verifying

external business partners and make way

their permissions and even unsharing

for technologies in the cloud, such as CRM

data in the event an employee leaves

and payroll applications.

the organisation. In the case of Edward Snowden, IRM would have enabled the

With the demand to open access to data,

NSA to immediately revoke Snowden’s

security vendors introduced Identity and

access to all the data he stole. Continual

Access Management tools to control who

advancements in IRM software mean it

had access to data. The transition from the

won’t be long before data can be con-

firewall to identity as the new perimeter

trolled, geo-fenced and access analysed

led data access to be restricted based on

for usage, wherever it resides.

the security clearance and role of specific employees.

So where to from here? The IT industry is constantly evolving. Organisations need

22

Edward Snowden was a classic case of how

to demand advanced levels of security

this failed. While employed by the NSA, he

to ensure they remain productive and

had Top Secret clearance and had access

competitive. Being conscious that the pe-

to Top Secret data. His user identity was

rimeter is a constantly shifting thing, and

closely monitored, but this did not prevent

partnering with technology companies

him from stealing approximately 1.7 million

that understand this and are constantly

highly classified documents. If identity as

innovating, will ensure organisations

the perimeter did not protect the NSA,

are better prepared for change on the

how reliable is it for anyone else?

information security battlefront.

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Daren Glenister is the Field Chief Technology Officer for Intralinks. He has 20 years of experience in security, software and customer relationship building, and previously held the position of vice president of technical sales of the security division at CA Technologies.


24


FROM THE FRONTLINE Flash goes forth

Marvel memory in the mainstream

Jonathan Nally

Flash memory technology has fundamentally changed the nature of computing devices, from smartphones to data centres.

26

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F

lash memory storage, once an

programming than in its random access

Israel noted, “We didn’t have any hardware

expensive niche technology, is now

performance; it has a finite life and there-

or real standby facilities.”

well and truly in the mainstream,

fore must be managed or it can wear out

used in everything from smart-

in highly write-intensive environments; and

Datacom recommended the school deploy

phones to data centres. It has been replacing

flash is expensive compared to HDD on a

a Nimble Storage CS240 array on each

HDD technology for years now, because

dollars-per megabyte basis (once all the sur-

campus, with full replication between the

on a dollar-per-input/output basis it is far

rounding electronics are taken into account).

devices. Although Datacom offered to man-

more beneficial to use. It’s all about random

age deployment, the IT department chose

and sequential read/write speeds, latency

Simplification

and bandwidth. And while the advantages

Knox Grammar School is one of Sydney’s

of flash/SSD can certainly vary depending

best-known independent schools, catering

“We really liked the design of Nimble’s

on the metric, they are far faster than hard

for almost 2500 students. Classrooms are

technology and the use of flash storage

disks, which have not scaled in performance

equipped with the latest technologies and the

to speed up responses,” Israel noted. “The

in the same way CPUs have over the years.

school maintains a one-to-one student-to-

hardware replication was good and so was

laptop ratio. Currently in the process of an

the compression.”

to undertake the process in-house.

“Computing is a key demand driver given

IT transformation, the student environment

SSD’s inherent benefits of fast access times,

is primarily Mac-based.

The arrays now have all the school’s storage

particularly for data centres where everyone

for its virtual environment, databases and

wants access to data fast,” said Joe Unsworth,

Storage is refreshed or replaced every five

research vice president, semiconductors,

years, while three years into each cycle the

with Gartner.

IT department reviews requirements to

The ability to manage in the face of a

see if more storage if needed. “We don’t

disaster has been further boosted with the

“I would say most data centres are using

buy five years in advance because we don’t

implementation of VMware Site Recovery

SSDs today, whether it be a small amount

need that capacity straight away,” said Mike

Manager. “This is one of the main benefits

of SSD - for hot data, readily accessible

Israel, IT manager.

of having hardware replication - VMware

data - or large pools of SSD for analytics,

applications.

SRM hooks into the Nimble system and

web searches, OLTP, financial trading and

In early 2014, Israel embarked on the school’s

uses the hardware to seamlessly control

so on,” added Unsworth. “From a PC per-

latest storage review. “We’d got to the point

fail-overs,” said Israel’s colleague Andrew

spective, anyone using a MacBook Air no

where we needed to expand. We were also

Cullen, IT infrastructure manager.

longer has a HDD in it. Any media tablet

looking to use the review to improve our

out there never came with a HDD - they

DR [disaster recovery] measures,” said Israel.

come with flash. Everyone’s smartphones are based on flash.”

The flash storage solution makes it “very easy to clone virtual machines, set up test

At the time, the school’s DR plan was based

environments or access old snapshots of

on off-site backups - data from the prep

servers or data … [and] we’ve found we

It’s not all pros though; there are some

school was backed up to the senior campus,

can spread the burden and involve other IT

cons too. Flash is far slower in sequential

and vice versa. While it gave some protection,

staff when making changes on the system,”

© Сake78/Dollar Photo Club

O U R PA N E L

Joe Unsworth, Research Vice President, Semiconductors, Gartner

Ben Town, Managing Director, Hosted Network

Mike Israel, IT Manager, Knox Grammar School

27

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training 30 people at a time, so they need to spin up their desktops, then spin them

“But nothing stands still in the world of computing, and

down. We can allow them to have extra

manufacturers are already looking to the world beyond flash. “

resources when they’re doing that.” So how does Town compare operating a flash-based system versus a disk-based system?

added Cullen. “We couldn’t do this before

have a lot of visibility into your customer’s

because our old storage systems were a little

workloads and what they are doing, because

too complex.”

you’re providing an infrastructure and then

“It’s a different way of thinking, it really

you hand that over to them to do what they

is,” he said. “Storage, I guess, was an ex-

Flash in the cloud

will. So we need to protect one customer

pertise before, whereas now for us it’s just

Cloud service provider Hosted Network

from the other.

a commodity. For us as a service provider, it’s fantastic. We use it as a selling point to

primarily sells through partners and other IT organisations that don’t have the techni-

“Because we’re working through the chan-

other IT organisations - they generally know

cal expertise or skills to set up their own

nel, our margins are tighter, so we were

the headaches, so we can confidently go to

cloud offering. Its core offering is desktop-

also looking for something that was simple.

them and guarantee them that they’re going

as-a-service.

We’re a small cloud provider, so we didn’t

to get the performance, because we know

want to have to hire dedicated storage staff.

that the system is capable of handling it.”

“We partnered with VMWare a little over a

I wanted my general support staff to be able

year ago. We were one of four partners in

to deal with the storage side of it, and that’s

Australia to stand up the offering and we

basically what we can do now. It’s very, very

The next storage technologies

were the only partner to target the other

easy, simple to manage,” Town added.

But nothing stands still in the world of computing, and manufacturers are already

services providers, such as managed service providers and IT integrators,” said Ben Town,

Because it is also ‘scale out’, the company

looking to the world beyond flash. What’s

Hosted Network’s managing director.

doesn’t have to worry about having lots of

coming next?

different arrays, and potential failures within “When we started to look at what we

them. “All of the other competitors within

“Emerging memory technology takes at

might do with our virtual desktops in a

the Australian market are still using the old

least a decade to get to market and mass

multitenanted workload, we looked at all

dual controller architecture,” said Town. “If

produce,” said Unsworth. “First, there is 3D

of the different storage vendors. They all

you’re hosting a website and it goes down,

NAND Flash, where it has multiple layers

provide flash arrays and you get lots of

well, maybe a few people will notice. But

to achieve greater density - this is in mass

performance,” added Town. “That’s all

when you’re hosting someone’s entire busi-

production already by Samsung, but it’s

well and good I guess if you’ve got one

ness like we are, as soon as something goes

really nascent technology. It will carry us

application, but in our case because we’re

wrong, everyone notices. So we wanted the

into 2020 and beyond, but next-generation

doing thousands of desktops and lots of

reliability that the scale out distributed ap-

memory technology would be a battle be-

different customers, we needed something

proach provides.”

tween memristors, phase change memory, carbon nanotubes and spin torque MRAM.”

that would put the bounds around the performance so that one customer couldn’t

“We don’t have to worry about balancing

impact the next.”

workloads within the array itself; it just

“It will take some time and nothing will have

deals with that. If one customer needs more

the volume in the near-term for widespread

Hosted Network chose to go with a SolidFire

performance, we tune a few things very

displacement of flash until post 2020, but

offering for its flash storage. “You get that

quickly - two seconds’ worth of changes -

rather [it will] be used in the coming years as

all-flash performance, but it also provides

and they can get more performance. Same

a non-volatile cache to complement NAND

us that security and peace of mind that one

with scaling back,” said Town.

Flash,” added Unsworth. “Memristors shows the most promise from the specs, but that

customer can’t impact the other,” said Town,

28

referring to the ‘noisy neighbour’ syndrome.

“One of our use cases is a registered training

is not the same as making millions of the

“As a service provider, you don’t really

organisation,” said Town. “They might be

devices.”

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29


BEST OF THE WEB www.technologydecisions.com.au Data debate is over Dylan Bushell-Embling

30

Mandatory metadata retention is now official, following passage of the law through parliament. The government's controversial mandatory data retention bill passed last week, requiring telecom operators to store metadata for two years to enable access by security and law enforcement agencies.

could exceed $319 million, and compliance is estimated to cost the industry an additional $73.8 million per year. Commenting prior to the bill being passed, Communications Alliance CEO John Stanton said that once it passes the senate, “any pressure on government to make its promised ‘reasonable’ or ‘substantial’ contribution to the cost impost disappears - and

The bill passed the upper house with bipartisan support after the government agreed to a series of changes and and additional safeguards. New and strengthened safeguards include reducing the number of agencies authorised to access the metadata from over 80 to just 21, and specific protections for journalists and their sources preventing retaliation through metadata discovery. The government has also agreed to new oversight mechanisms for security and law enforcement agencies.

Australian consumers are at the mercy of the Expenditure Review Committee.” But the calls went unheeded, and the government does not plan to detail its planned contribution to the costs of the scheme until the May budget. Thousands of Australians protested the bill last Wednesday, the day before it passed, by installing anonymising software for the day. The protest, organised by GetUp, involved installing tools including anonymous browser Tor, VPNs or encrypted messaging apps, both to object to the data retention scheme and demonstrate how easy it will be to circumvent. GetUp campaigner Alycia Gawthorne said forcing operators to store personal data on all Australians removes the presumption of innocence. “The worst thing about this legislation is that it’s virtually useless in the face of criminals who are already operating online with anonymous browsers and rerouted locations,” she said. “A sweeping data retention scheme won’t stop criminals, but it will jeopardise the privacy of millions of Australians and pose a serious threat to our democracy.” But in a joint statement announcing the passage of the bill, Senator Brandis and Communications Minister Malcolm Turnbull said accessing metadata is essential for investigations into terrorism, espionage, organised crime and child pornography. “By passing this Bill, the parliament has ensured that our security and law enforcement agencies will continue to have access to the information they need to do their jobs,” the statement reads. “No responsible government can sit by while those who protect us lose access to vital information, particularly in the current high threat environment.”

The Greens tried and failed to amend the bill to require agencies to obtain a warrant before accessing the metadata. Attorney-General George Brandis countered that this would be impractical because there were 340,000 instances of agencies requiring access to metadata last Image courtesy of Nicholas Brown under CC year alone. Operators now have two years to implement a system for storing metadata and allowing access to the data by authorised agencies. But the Internet Society of Australia has warned that telcos and ISPs could well miss this deadline. “There are more than 250 ISPs and they all collect and store metadata in different forms. It will be a massive task for them to reformat their systems to comply with the requirements of the new law,” the body said in a statement. Communications Alliance, the industry body representing Australia’s telecom sector, had called on the Senate to delay passing the bill until the government provides clarity on its planned contribution to the costs of implementing the scheme. After first calling for clarity earlier this month, the body issued a fresh request days before the bill was passed. Communications Alliance noted that some consultants estimate that the upfront capital costs

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No need to gamble on DC monitoring work

T

atts Group is one of Australia’s largest lottery and gaming companies, operating the majority of lotteries

The StruxureWare for Data Centres software enables Tatts Group to plan, monitor and effectively operate its sites.

within Australia as well as wagering, telephone betting

“StruxureWare for Data Centres provides us with the ability

and online transactions. Its online transactions make

to monitor all power from the main switchboard through to

its one of the highest trafficked enterprises in the country.

individual rack units,” said Tatts Group CTO Matt Maw. “The

The nature of the business means that its transactions are

heat mapping and air flow analysis tools have also allowed us to

all time-critical and that processing must happen in real time.

work on our cooling systems, and as a result we have been able to

Any downtime of equipment results in the immediate and real

implement a two-degree rise in our cooling temperatures, which

loss of income for the company and, because the events are

will provide us with significant savings on energy requirements.”

perishable - that is, betting on them can only happen before

By having a better idea of how the data centre is performing, Tatts Group has also found that it can significantly increase the density of the centre. “Without the tool we would be looking at 15-20% more racks,” Maw said. “This means we have been able to delay a new data centre building by about 2-3 years, giving us significant savings.” One of the big factors in the success of the software has been the ability to receive live alerts in the event of an incident. “The increased monitoring means that if there is a problem, we can see immediately where that problem is and fix it,” Maw said. “No more manual diagnosis, which tends to be slow and inefficient. We can also see immediately whether there is a problem with the infrastructure or the power, so we know what needs to be done.

the event has begun - there is no way for the group to recoup any losses after the fact.

32

“Eighteen months ago we chose Schneider Electric as our strategic partner, and I am happy to say that that faith

With ageing infrastructure across two data centres, and

has been repaid and we have had a lot of success out of the

beginning its journey to move into a new building, Tatts Group

platform that we have engaged in. More importantly, we have

was looking to update its software to provide better monitoring

a lot more scope within the software that we can continue to

and control. With this in mind, it reached out to the market

turn on and leverage in order to achieve more outcomes. With

for submissions and conducted its own extensive research in

the guidance of Schneider Electric’s actionable intelligence,

order to find the most appropriate solution. Schneider Electric’s

we are continuing to grow and improve our position in the

StruxureWare for Data Centres solution was chosen.

industry.”

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A N A LY S E

THIS

S

Cloud IaaS in 2015 what’s in store?

pending on public cloud IaaS is

In line with this, many industries with lower

growing more than five times faster

IaaS adoption are those that traditionally

than overall IT spending.

have higher average investment in IT. The reverse is also true, with the services sector,

Market forces are driving organi-

retailers and wholesalers showing higher

sations to seek more agile and responsive

likelihood to adopt cloud IaaS. Ignoring

technology solutions to meet changing

regulatory barriers, it’s possible that cloud

business needs, and many organisations are

use will be higher among those with lower

finding that cloud infrastructure as a service

investment in on-premises IT.

(IaaS) is part of the answer. Faced with fierce competition, however, 2015 will see

Despite the market growth, however, public

the market ripe for consolidation, driving a

cloud IaaS is dominated by only a few key

period of significant transition and upheaval.

global providers - most notably Amazon Web Services, but increasingly also Microsoft

Spending on public cloud IaaS is expected to

Azure and Google Compute Engine. Between

reach US$36.6 billion globally by the end of

them, these three providers comprise the

2018, according to Gartner’s latest forecast,

majority of workloads running in public

and we’ll see spending on it grow more than

cloud IaaS in 2015.

five times faster than overall IT spending. Faced with fierce competition from these Gartner research shows that agility is the

players, we can expect many of the other

main reason organisations are investing in

public cloud IaaS providers to adjust their

cloud to respond to changing business needs.

plans, either to bolster areas of strength or

It rates above a raft of other reasons, such

stem losses, which will inevitably lead to

as scalability, cost reduction and innovation.

further concentration of workloads.

The propensity to adopt cloud IaaS is also

We’ll also see these providers begin to

influenced by the organisation’s general op-

re-platform, moving away from custom

erating environment and unique industry

engineering to leverage the growing potential

factors, often relating to security, privacy

of alternatives - including OpenStack - to

and/or data residency. Not surprisingly, we

reduce or refocus development effort. Oth-

are seeing significantly lower adoption of a

ers are likely to make a business decision to

‘cloud-first’ policy for IaaS within industry

begin to exit from public offerings in favour

sectors driven by specific regulatory and

of private, intending to add value through

legislative mandates, such as government,

offerings such as managed services.

banking, insurance and utilities. Industries

34

such as education also show a lower

For many existing customers, however,

propensity for a ‘cloud-IaaS-first’ policy,

such activity will result in review and re-

but show heightened use of cloud IaaS

evaluation and, in many cases, unplanned

as an option.

migration costs.

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Michael Warrilow is a Research Director at Gartner. His primary research area is modern infrastructure software, including virtualisation, cloud and IT operations. He works with clients to understand the best practices, leading trends and competitive landscape involved with optimising data centre infrastructure and operations management.


SYDNEY 3-4 June 2015 Hall 5, Southee Complex, Sydney Showground, Sydney Olympic Park

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Training Workshops: • Fibre optic for the radio technician, a fundamental overview • Advanced Radio over IP • Next-generation public safety capabilities • Addressing ICT migration and integration with evolving digital critical wireless technologies

PLUS ... An exhibition with the largest gathering of manufacturers and suppliers from Australia and around the world who will be displaying a vast range of business- and mission-critical wireless technologies, associated accessories and services. Digital Partner

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In conjunction with the ARCIA Industry Gala Dinner 3 June 2015 — Novotel, Sydney Olympic Park Visit www.arcia.org.au to book your tickets

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BEST OF THE WEB www.technologydecisions.com.au

Compliance issues lead cloud security concerns Auditing, compliance and data privacy issues are considered to be the top cloud security challenges facing organisations, according to a global survey from CipherCloud. The results of a survey of Global 2000 organisations from North America, Europe, APAC and Latin America shows that 64% identify audit/compliance/privacy as the top challenge. Nearly a third named unprotected data in the cloud as their primary concern, while 2% cited malware protection for documents and 2% selected a shortage of secure cloud file-sharing technologies. “Organisations are harnessing cloud computing to more effectively compete in the global economy with faster time to market and cost efficiencies,” said CipherCloud founder and CEO Pravin Kothari.

“At the same time, the headwinds of privacy legislation in [the four regions] make the case for data-centric protections in the cloud. Our research indicates that compliance factors are galvanising organisations, particularly in healthcare and finance, to fortify their data defences in the cloud.” The healthcare and finance industries are accordingly leading the way in adopting cloud data protection technologies, with 38% and 25% of organisations respectively in these segments doing so. Finance and healthcare face strict data privacy requirements, and protected 100% of personally identifiable information as a result. Globally, organisations’ cloud data protection efforts are more focused on data encryption than tokenisation by a margin of 81% to 19%. But in APAC, the two technologies are being adopted in equal measure.

Gartner IT Infrastructure, Operations & Data Center Summit 2015 18 – 19 May | Sydney, Australia | gartner.com/ap/datacenter Register using promo code IODCAD2 and save $400 Key benefits of attending: • Determine what should not go to the cloud • Evaluate the hype surrounding ‘software defined’ solutions • Develop steps to change the culture of traditional IT • Improve support for mobile business initiatives • Manage storage growth

Guest keynote speakers: The Honourable Anna Bligh Former Premier of Queensland

36

Peter Bush Chairman of Pacific Brands, former CEO of McDonald’s Australia

© 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email info@gartner.com or visit gartner.com.

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Dylan Bushell-Embling


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Four in five companies fail PCI compliance assessment Four out of five companies fail their interim Payment Card Industry Data Security Standard (PCI DSS) compliance assessment, leaving them vulnerable to cyberattacks, according to Verizon. The US telecom giant’s 2015 PCI Compliance Report shows that only 29% of companies are still fully PCI DSS compliant less than a year after being validated. The report shows signs of improvement, with compliance increasing across 11 of the 12 PCI DSS controls. Around 60% of the companies assessed in 2014 were compliant with any given requirement. But compliance is still inadequate for many businesses handling payment card transactions, according to Verizon Enterprise Solutions Managing Director Rodolphe Simonetti. “The three key areas where organisations fall out of compliance are: regularly testing security systems, maintaining secure systems and protecting stored data,” he said. “Of all the data breaches studied, Verizon’s findings clearly show that not a single company was fully PCI DSS-compliant at the time of the breach.”

Dylan Bushell-Embling

The volume and scale of data breaches in the past 12 months shows that current security techniques are not stopping attackers and in many cases aren’t even slowing them down, Simonetti said. PCI DSS compliance should only be viewed as one part of a comprehensive information security and risk management strategy. Verizon’s report analyses PCI DSS compliance for companies in more than 30 countries, with a specific focus on companies in the financial services, retail and hospitality sectors.

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T E C H N I C A L LY

SPEAKING

DC energy efficiency Building it into the physical layer Alberto Zucchinali, Data Centre Solutions and Services Manager, EMEA, Siemon

38

Getting the physical design of a data centre right is the first step in reducing energy costs.

T

here are many important en-

The right architecture

ergy-saving considerations for

A major choice to begin with is deciding

those contemplating building a

on an ‘any-to-all’ or ‘top of rack’ (ToR)

data centre. However, the key

configuration. An any-to-all structured

consideration is the choice of cabling

cabling configuration, using a distribution

architecture, followed by the choice of

area as outlined in TIA 942-A and ISO

infrastructure equipment. The cabling

24764, will allow you to place your servers

architecture chosen will have a substantial

anywhere that makes the most sense for

impact on future choices and therefore

space, power and cooling, as opposed to

requires very careful evaluation. Accord-

being restricted to adding it to a cabinet.

ing to the Uptime Institute, poor data

The ability to place equipment where it

centre equipment layout choices can cut

makes most sense for power and cooling

usability by 50%.

can save having to purchase additional

This issue is sponsored by — www.eaton.com/powerquality


most sense for power and cooling instead

position, leaving the cooler spaces below

of being land-locked by ToR restrictions.

for the equipment. If a data centre does not have enough cooling for equipment,

According to some real-world compara-

placing the switches in a ToR position

tive designs, the structured cabling cost is

may cause them to fail prematurely due

roughly 10 to 15% of the cost as compared

to heat, as cold air supplied from under a

to the expense of additional switches re-

raised floor will warm as it rises.

quired in a ToR topology - not to mention the unused ports, additional power and

Thermally efficient layouts

annual maintenance costs for the latter.

In terms of design, using a hot aisle, cold

Using structured cabling can provide

aisle arrangement is the most energy-

“By preventing the mix of hot and cold air, a containment system allows cooling systems to operate at higher temperatures, while still sufficiently and

© Tomasz Zajda/Dollar Photo Club

safely cooling the equipment to maximise performance and life expectancy.” zones with up to 100 m cabling channels,

efficient layout. Cold aisle containment

enabling greater flexibility in design versus

allows perimeter cooling to operate most

point-to-point cable assemblies used in

efficiently by containing and isolating

ToR configurations, which are typically

the cold air supply, thus reducing power

limited to 10 metres or less.

costs and supporting lower power usage effectiveness (PUE) ratings. Alternatively, it

With a ToR switch in every cabinet (or two

can be applied to expand capacity to cool

for dual primary and secondary networks),

higher heat densities to maximise the use

the total number of switches depends on

of existing data centre floor space: it offers

the total number of cabinets in the data

a low-cost method to increase cooling

centre, rather than on the actual number

capacity up to 13 kW per cabinet, without

of switch ports needed to support the

the need for additional cooling equipment.

equipment. This can nearly double the number of switches and power supplies

By preventing the mix of hot and cold

required, compared to structured cabling.

air, a containment system allows cooling systems to operate at higher temperatures,

Unlike passive structured cabling, ToR

while still sufficiently and safely cooling

PDU whips and, in some cases, supple-

switches require power and ongoing

the equipment to maximise performance

mental or in-row cooling for hot spots.

maintenance. For example, based on an

and life expectancy. Higher temperatures

actual 39-cabinet data centre using separate

reduce energy costs through lower fan

In point-to-point configurations, place-

dual networks, the cost for equipment and

speeds, higher chilled water temperatures

ment choices may be restricted to cabinets

maintenance for ToR is more than twice

and more frequent use of ‘free’ (ambient

where open switch ports exist in order to

that of structured cabling.

air) cooling. This provides additional capacity to cool greater heat densities

avoid additional switch purchases. This can lead to hot spots. Hot spots can have

According to the Uptime Institute, the

with the existing cooling system, without

detrimental effect on neighbouring equip-

failure rate for equipment in the top third

investing in more costly supplemental

ment within that same cooling zone. Hot

of the rack is three times greater than that

cooling products.

spots can be reduced with an any-to-all

of equipment at the lower two-thirds. In a

structured cabling system by allowing

structured cabling system, the passive com-

While designing the layout, it is also im-

equipment to be placed where it makes the

ponents (cabling) are placed in the upper

portant to consider the underfloor cabling.

This issue is sponsored by — www.eaton.com/powerquality

39


Attention should be paid to airflow, void

exhaust heat from active equipment into

in controlling power functions in order

space and capacity to accommodate growth,

the return air space to increase HVAC

to resolve problems quickly.

not only for the cable, but also for other

efficiency.

underfloor systems such as power, chiller properly designed, the cable trays can act as a baffle to help maintain the cold air in

Be cool, not cold: When defining the op-

can provide an up-to-date record of the

the cold aisles, or channel the air. Problems

erating conditions within the data centre,

physical layer connections, allowing chan-

occur when there is little or no planning

determine whether you really need all your

nels to be dynamically managed to assure

for pathways. They can become overfilled

CRAC units on and the temperature at

full utilisation of switch ports. This will

as many years of abandoned cable clogs the

which they are set. CRAC units operate

decrease the number of switches that need

pathways and air voids. When this happens

more efficiently and don’t wear out as fast

to be added and powered while keeping

a reverse vortex can be created, causing the

when they are supplied warmer air. Find

unused ports to a minimum. While this can

underfloor void to pull air from the room

out the maximum operating temperature

be added to your infrastructure at a later

rather than push cool air up to the equip-

supported by your active electronics

date, it’s ideal to include this functionality

ment, which causes performance issues.

manufacturers; most will support higher

from the outset so that good housekeeping

temperatures than you may expect. Have

and management can sustain the most

Just as underfloor provision requires atten-

a cooling assessment performed to de-

efficient environment once in operation.

tion, so too does use of overhead pathways.

termine if your CRAC units are fighting

If using an overhead system, the pathways

each other and to make sure the cool air

Conclusion

should be run so that they do not block

is going exactly where you want it.

The founding principles for data centre

the natural rise of heat from the rear of cabinets.

Intelligent infrastructure management

design and build focus on firstly select-

Measure and manage

ing the right infrastructure architecture,

Monitoring and supervision systems sup-

then choosing the most thermally efficient

Thermally efficient equipment

port frequent or real-time checking of

layout, cabinets and equipment, supported

data centre behaviour. This innovation

by systems that can monitor and dynami-

Thermally efficient cabinets with zero-u

offers the ability to measure and monitor

cally manage the operation.

cable management and patching space

efficiency and make adjustments based on

between bayed cabinets and at the end

automation, load and demand. The more

Working from the data centre cabling

of row are specifically designed to control

automated (self-sensing) the system is, the

infrastructure up, the best designs offer

airflow to maximise cooling efficiency

better the energy savings will be.

flexibility and provide the best total cost

without sacrificing density of cabling and

40

Avoid unnecessary redundancy

Efficient operating conditions

pipes, etc. When pathways and spaces are

of ownership. A structured cabling any-

equipment. Cabinets designed to include

Intelligent power distribution can pro-

to-all design offers significant benefits vs a

proper cable management can improve

vide valuable energy consumption data

top of rack configuration including lower

overall airflow and cooling efficiency by

while reliably delivering power to critical

capital and operational expense through

removing cabling from the horizontal

IT equipment. Different options deliver

better utilisation of switch ports resulting

equipment mounting areas and away

real-time power information with vary-

in fewer switches and lower power and

from equipment cooling fans. High-flow

ing degrees of intelligent functionality,

maintenance costs.

front and rear doors will facilitate good

ranging from basic metering to full

airflow to ensure proper hot aisle/cold aisle

management with multiple options

Several options exist for managing power

circulation. Optional accessories, such as

based on the level of data and control

and cooling in the data centre. Some effi-

roof-mounted cooling fans, brush guards,

requirements. The potential benefits

cient options to be considered include: cold

blanking panels and grommets promote

derived from the adoption of intelligent

aisle containment, thermal efficient cabinet

proper airflow and temperature control.

power distribution include reduced

designs with zero-u cable management space

energy costs, improved management

and chimney options. Intelligent power

Some cabinet manufacturers offer the

and optimisation of power capacity,

distribution can also play a major role in

option to use vertical exhaust ducts or

identification and prevention of potential

monitoring and controlling power use for

‘chimneys’ to passively direct the hot

problems to ensure uptime and efficiency

a lower cost, greener environment.

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BEST OF THE WEB www.technologydecisions.com.au govCMS released for all tiers of government

Dylan Bushell-Embling

The whole of government web content management system govCMS has now gone live for all tiers of government. Acquia has opened up the Drupal-based govCMS platform to general use for federal, state and local government agencies. The Department of Finance selected Acquia to provide the govCMS platform in September. Government homepage Australia.gov.au and The Department of Social Services have already migrated their sites to the system. Other early adopters include the Australian Sports Anti-Doping Agency and the Department of Communications. Agencies using govCMS will be able to take advantage of a standard procurement model, as well as the platform’s compatibility with Web Content Accessibility Guidelines (WCAG). The release "opens a new era of open government focused on meeting the needs of Australians,” Acquia Director for APAC and Japan Chris Harrop said. “Acquia has enabled the government to go to market faster with digital experiences that are highly interactive, crucial to supporting

44

This issue is sponsored by — www.eaton.com/powerquality

economic development and connect Australians with the services and data they need.” The govCMS platform uses a Drupal distribution specifically customised for Australian government needs. The government aims to migrate between 182 and 437 government websites to the new system within four years.


Competitive edge with agile work information governance

C

ochlear Limited is the global leader in implantable

it. When we looked at the costs of that it was horrendous. For

hearing solutions distributed worldwide for people

Cochlear, like most organisations, the growth of data is actually

of all ages and with different types of hearing loss.

exponential - with a cost profile to match. Content Suite gives us

Headquartered in Sydney, with more than 100

robust, defendable and efficient information life cycle management.”

research partners in 20 countries and state-of-the-art advanced

Through Content Suite, Cochlear has created a ‘one-stop

research and manufacturing facilities, Cochlear has 2700 employees

shop’ global repository for all documents within its complex

and over $500 million invested in R&D over the past five years.

and highly regulated quality management system. All documents

The company’s pursuit of operational excellence depends in

and evidence related to business processes, policy procedures

large part on using information effectively. With an estimated 50

and work instructions are visible, auditable and can be easily

million digital files - a digital warehouse that is ever-expanding

accessed from any point in the globe.

- Cochlear identified as a major objective the need to achieve a consistent and smooth flow of information throughout its business processes. “As we examined our business processes, it became obvious that the biggest constraint to becoming more efficient and more operationally effective is the need to get our information off paper and off share drives - into a controlled and truly global repository. We needed to move to a digital paradigm,” said Cochlear Information Architect Mark Cotterell. Cochlear launched an enterprise content management (ECM) initiative across its organisation as the foundation of the transition to an agile 21st-century information governance strategy. The result was the implementation of OpenText’s Content Suite, a set of ECM technologies including a platform to unite capture, document and records management, workflow, search and archiving as well as applications and add-ons such as email, eDiscovery, auto-classification, contract management and engineering document management. “We see OpenText Content Suite as a great - and truly

“Content Suite has enabled us to move away from a traditional

global - solution that gives us a roadmap that will take us into

folder system - structured along organisational lines so still siloed

the future,” said Cotterell. “It’s the foundation platform for

- to a truly global and intuitive framework. We now have staff

Cochlear to build on business processes and manage them in

sharing their knowledge and collaborating across the globe and

more sophisticated ways. Content Suite is becoming part of the

across departments. Even the approval and publishing stages are

ecosystem within our company; for example, we can actually

fully digitised,” said Cotterell.

link it into Oracle and our customer relationship systems - so we are truly getting the optimal value from our information.

“We are a highly regulated business where compliance, discovery, transparency and the absolute integrity of information

“The ability to manage the entire life cycle of information

are paramount,” added Cotterell. “Yet of course we need to do

is absolutely key to our operational effectiveness and efficiency.

all this within lean and efficient operations. It can be a tough

We are great at creating information but the problem is we

balance - enabling us to achieve that is the beauty of enterprise

have trouble finding it, we don’t archive it and we don’t delete

content management.”

This issue is sponsored by — www.eaton.com/powerquality

45


OFF THE

CUFF

T

Data management in the ‘always on’ world

he modern data centre is built

at the same time is a chance in a million

on virtualisation, modern stor-

as opposed to a hundred with one copy.

age solutions and cloud-based services. We now live in a world

Another reason to have more than two copies

where data is growing exponentially and

of data is to avoid having your primary copy

data management will be mission critical

and backup housed in the same location.

for smooth business operations.

Storing your copies on two different media is to ensure that there is no common failure

Today, all organisations are driving towards

caused from storing your information in the

the expectation of zero downtime. The

same device. Different disks on the same

business cycle has a global scope; no longer

storage option can fail successively, which

five days a week, eight hours a day, it is the

is why the rule suggests keeping your data

‘always-on business’. This is an era where

on at least two storage types in different

our agile mobile workforce and demanding

locations. Having an offsite copy is impor-

consumer expectations have created a world

tant, as disasters such as fires will destroy

where constant access to products and ser-

all physical copies. A popular option is the

vices across time zones is the norm. There

cloud, and it is necessary for organisations

is little patience for downtime and data loss.

to use it as part of their availability solution. You should take it a step further and ensure

According to Veeam’s ‘Data Centre Avail-

there are zero errors.

ability Report 2014’, application failure costs enterprises more than $2 million per year in

Think of how you would keep digital copies

lost revenue, productivity and opportunities,

of your family photos safe. Typically, families

and data irretrievably lost through backups

would only save a single copy on an external

failing to recover. Old legacy backup solu-

hard disk. Imagine the anguish when you

tions are not keeping up with the RPOs

realise one day these photos are corrupt and

and RTOs (recovery point and recovery

lost forever. An easy way to circumvent this

time objectives) that are necessary today.

scenario is storing the images on the computer, an external drive and a cloud storage

Your business does not need to suffer this,

solution, and even giving away DVD copies

and it can be avoided by employing the 3-2-

to family members. This will ensure your

1 rule of backup and the right availability

precious data is stored in multiple locations

solution for your business. For all-round data

across various media.

protection, organisations should have three copies of data with one in production, on

Therefore, to effectively enable the always-on

two different media and one stored offsite.

business, organisations should follow the 3-2-1-0 rule so that data is always accessible.

46

Three copies of data may sound excessive, but

This is not unachievable, once balanced

assuming their failures are independent, the

with the right mix of IT tools to manage

probability of having all three copies failing

the ever-changing demands in technology.

This issue is sponsored by — www.eaton.com/powerquality

Don Williams is Veeam’s Vice President for Australia and New Zealand. Over the past 16 years, he has contributed in a leadership role to sales teams and technical support staff selling solutions to both large and small enterprises in the Asia-Pacific region.


Technology Decisions Apr/May 2015  

Published bi-monthly, Technology Decisions keeps senior IT professionals abreast of the latest trends, technology advances and application s...