GETTING REAL ABOUT VIRTUALISATION
APR/MAY 2013 VO L .1 NO. 4 $9.95
No excuses on compliance IT, politics and the truth Smarter ICT for smarter cities Root and branch infrastructure management
At Hitachi, weâ€™re focused on creating a better place to live by providing technology that leads to a greener society. Technology that intelligently manages energy usage and natural resources to create low carbon societies that work in harmony with the natural environment. And in doing so, create a much healthier relationship between the earth, and the people who live on it. This is our vision, and at Hitachi we call it Social Innovation Business.
Virtualisation is everywhere. We spoke to a representative from CSIRO and learned that manufacturers are looking at virtual factories. Almost everything can be commoditised and operated on a ‘user pays’ basis. In chatting to some data centre managers and analysts, we discussed what the perfect data centre would look like. One gave the surprising answer that he would expect no people to ever need to enter unless there was an emergency. Before virtualisation was prevalent, hardware guys would regularly enter the data centre to install devices and make changes. Today, we can redistribute computing loads across multiple devices. Almost every specialised device in the data centre and network can be virtualised using software and commodity hardware. This month we take a look at what’s happening with virtualisation and what the next wave of changes means for IT managers.
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INSIDE 10 | Tech Toys 12 | Cloud services: smarter ICT for smarter cities 14 | Antivirus delivers huge cut in scan time 16 | IT, politics and the truth 18 | The Great Disruptor 20 | Storage solution gives film company 20TB daily 24 | Peer2Peer: Alan Perkins, Rackspace 36 | Asia Cloud Forum 42 | The challenges of complexity
Compliance is becoming an increasingly important and complex part of the CIO’s brief. Changes to laws and regulations mean that IT leaders need to proactively deal with compliance and build it into the DNA of how they design, deploy and operate systems. Make sure you find us at CeBIT from 28-30 May. Anthony Caruana, Editor
F E A T U R E S 04 | Getting real about virtualisation
cover image: ©iStockphoto.com/PeskyMonkey
Virtualisation is the single biggest change to how we have managed our systems for the last decade or so. But what about everything else? And does virtualising everything need a new set of skills?
32 | Growing a distributed network with root and branch infrastructure management A look at the evolution of out-ofband infrastructure management tools and technologies shows their
26 | No excuses on compliance With mobility, BYOD and cloud services changing the security profile of businesses and greater focus on regulatory compliance by regulators, the nature of managing compliance in IT departments is changing.
ALSO available in DIGITAL This magazine and a complete library of back issues are available in digital format at www.technologydecisions.com.au/ latest_issues
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G E T T I N G R E A L ABOUT V I R T UA L I S AT I O N
Virtualisation is the single biggest change to how we have managed our systems for the last decade or so. As a result of virtualisation we have slashed the number of physical devices we have to manage, resulting in smaller data centres, lower power consumption, better business continuity and greater flexibility. But what about everything else? And does virtualising everything need a new set of skills?
But scratch the surface and you’ll find
This initiative, dubbed Quick Connect,
that virtualisation has hit the desktop
allows a staff member to walk up to a
- it’s just not happening the way many
computer, tap a sensor with their ID
expected. As well as the traditional view
card and within a couple of seconds
of using the end-point device as a type
their session, hosted on a server in the
of dumb terminal, there are many other
local data centre, opens and they can
ways to use virtualisation for delivery of
continue working. This works with
several thousand users accessing clinical applications from in excess of 600
Application virtualisation is a very cost-
computers on the local network.
effective way to deliver software to users. In many schools, where old applications
One of the big challenges in the suc-
often abound, packaging an application
cessful deployment of VDI has been
and delivering it in its own virtualised
throughput. Regardless of what hyper-
container gives some breathing space as old
visor or software solution is in place,
applications can run on newer platforms.
getting data back and forth from the
“VDI IS JUST ANOTHER ENTERPRISE APPLICATION. WHY SHOULD WE C RE ATE SE PA RATE SI LOS OF COMPUTE , NE TWORK A ND
S TOR AGE JUST SO YOU CA N GE T SOME COST B E NE FI TS?”
Despite the many advances made in VDI,
server to the client has always been a
there’s still some resistance to deploying
critical element when establishing a
it, particularly as the delivery of desktops
VDI implementation. However, several
shifts from desktop teams to server and
recent technical changes, and their better
value, have made it possible for VDI to be deployed with better outcomes.
“It’s not only cultural but it’s political. You usually find that there’s a different
“One of the catalysts has certainly been
group of people looking at the servers
flash storage becoming more main-
to those managing desktops. This [VDI]
stream. That has helped solve a lot of the
solution is a server-based solution de-
IO problems that we saw in some of the
livering a virtual desktop. Who, in the
early architectures,” according to Adrian
n case you missed it, it’s the year
organisation, will own this?” according
De Luca from Hitachi Data Systems.
of VDI - again. We’ve been hear-
to Nabeel Youakim from Citrix. De Luca also commented on the number
ing this for the last few years but according to Kevin McIsaac, an
One of the issues for St Vincent’s Hospital
of new entrants to the storage market
analyst with IBRS, “There will never be
in Melbourne is the mobility of staff.
who are bringing flash-based solutions
a year of VDI - ever. The reason is it’s
VDI provided a solution that allowed the
to the market, making a specific grab
based on the assumption that it’s the
hospital to make effective use of VDI. St
for customers looking to resolve disk
next replacement for the desktop and
Vincent’s uses Microsoft Remote Desktop
IO issues associated with VDI.
it’s not. VDI is an interesting way of
Services in combination with contactless
deploying a desktop for a very specific
proximity cards. Delivery is over a network
“At the end of the day, VDI is just another
set of use cases.”
using Cisco and F5 hardware.
enterprise application. Why should we
create separate silos of compute, network
With SDN, the benefits may be less
and storage just so you can get some cost
There’s a lot of hype today for software
clear-cut, although Dustin Kehoe, an
benefits? Some of these flash-only players
defined networking (SDN). SDN looks to
Associate Research Director with IDC,
become a one-trick pony. Although they
be on a steep growth curve with Gartner
says there are clear benefits.
might seem too cheap to purchase the
suggesting that it will be one of the key
long-term running cost and management
issues for enterprises to consider.
will start to see the same issues that drove
continuity and disaster recovery. The With SDN the software and intelligence
second thing about SDNs is also au-
that is required to manage the network
tomation. If you go back to this thing
VDI and BYOD
is abstracted from the hardware. Alan
we call cloud, and we’re talking about
While it’s critical to ensure that there’s
Perkins of Rackspace says: “It separates
virtualising server, compute and stor-
enough computing power back at the
the software in terms of the intelligence
age, one thing we’ve failed to this date
server to handle the processing of many
around where the networks are being
I would argue is automation. We’re not
hundreds of clients at the same time,
routed from the actual switches.” This
really automated, because the network
it’s critical to not forget the network.
allows businesses to create more sophis-
isn’t automated. Let’s face it, the network
Ultimately, the success or failure of a
ticated topologies to ensure that data
requires lots of manual processes.”
VDI deployment will be determined by
routes according to the best business
the capacity of LAN, WAN and cellular
logic rather than via physical switching.
us to consolidate SANs 10 years ago.”
links between the end-point device and
The automation benefits are certainly possible although SDNs aren’t yet widely
We’re already virtualising significant
seen in enterprise networks. McIsaac
parts of our corporate networks with
says: “If you’re a Telstra or an Amazon
One of the triggers for increasing up-
virtual switches connecting virtual serv-
or a Google then it’s probably very im-
take of VDI has been the rise of BYOD.
ers both inside and across physical hosts.
portant. But if you’re a typical enterprise
Desktop virtualisation makes it possible
But what are the benefits?
in Australia or an SMB, eventually it will
to deploy applications to a wide variety
“I’m seeing SDN actually for business
trickle down but I don’t see it as being
of mobile devices without the need to
With server virtualisation, according
develop bespoke apps for each mobile
to Rhys Evans from Thomas Duryea
Consulting: “Server virtualisation was
But if you’re a service provider, the
a slam dunk. Let’s take your 100 physi-
benefits may be another slam sunk, ac-
Damien Murphy from Riverbed says:
cal servers and turn them into six. We
cording to Kash Shaikh, Senior Director
“We’re definitely seeing, although it’s not
can show a cost reduction in terms of
for Product & Technical Marketing at
talked about, how BYOD equals VDI.
power, cooling, hardware, maintenance
HP. “In a public cloud environment,
When you speak to organisations doing
contracts - you show someone the
a mid-sized public cloud provider has
BYOD they’re building a layer of VDI.”
numbers and it financially makes sense.”
about 10,000 provisions per day. And,
hugely important now.”
be spun up and deployed quickly, the
“PEOPLE ARE STILL RELUCTANT TO DEPLOY MISSION- CRITICAL , LA RG E - S C A L E DATABAS ES ON VIRT UA L MACHI NE S. THE RE I S
skills required are no longer around the physical deployment of hardware. The focus shifts to application management.
N O RE A S O N TODAY FR OM A HYPER VI SOR SCA LA B I LI TY OR AVA I L A B I LI TY POIN T OF V IEW N OT TO DO THAT.”
“It becomes no different than putting another application on your PC. As long as someone knows how to use that virtualised environment, you can
let’s say, if each provision takes about 20
represents is a different management
then move ahead,” says Timothy Gentry
commands, that’s about 200,000 com-
paradigm,” he adds.
good IT admin, a guy who really knows
When should you say no?
This leads to a shift in the skills we
which command to enter when and they
Are there times when virtualisation isn’t
might need in our IT departments.
can really punch in the commands really
the right option? In the vast majority of
While there will continue to be a need
fast, it takes up to one minute to enter
cases the relatively minor performance
for some specialist engineers for the
these commands. And how many hours
hit that might be experienced when plac-
network, servers, storage and other
that translates into, 3333 hours. That’s
ing a hypervisor between an application
critical hardware, we will increasingly
about 420 admins.”
and the hardware is greatly outweighed
need to consider application engineers.
mands per day. And if you have a really
by the benefits of redundancy, flexibility
The data centre
and cost management. However, there
Gentry adds: “You don’t need to bi-
“Providing the data centre as a logical unit
may be legacy applications that expect
furcate between a telecom person and
that can be defined in software. There’s
to operate with direct access to hardware
a networking person. Why can’t it all
a further separation of the logical and
and won’t work when there’s a hypervi-
be one person because it rides on one
physical that unlocks a lot of opportuni-
Aaron Steppat from VMware says: “It’s
When you hire a unified communications
At some point, we will still get down to
better to focus on the modernisation
specialist, they won’t be a PBX engineer.
physical assets that need to be managed
of an application that can run on a
They will be a communications specialist
and maintained. While it’s all well and
commoditised platform and get all the
that understands the interplay between
good to talk about virtualised servers,
benefits of virtualisation versus trying to
the network, the unified communications
networks and data centres, it’s not possible
hold it back and have it on an environ-
software and the virtualisation platform.
to virtualise everything. However, what
ment where ultimately the performance
we’re seeing is a continued, sustained
ties,” says Charles Clarke from Veeam.
push to separate the physical and logical elements of our infrastructure.
spin up a new server at almost a moMcIsaac adds: “People are still reluctant
ment’s notice, there’s a new challenge.
to deploy mission-critical, large-scale
In the past, adding a new server to the
This offers many opportunities for greater
databases on virtual machines. There
business was a non-trivial decision.
flexibility and redundancy, although it
is no reason today from a hypervisor
We’re seeing environments where the
does require a shift in how we think
scalability or availability point of view
number of servers greatly exceeds the
about systems. Whereas we used to look at
not to do that. You might not for other
number of staff.
physical devices and considered the intel-
reasons but it’s because of the capability
ligence built into that equipment, we’re
of the infrastructure.”
now moving towards software emulating
“Now we’re seeing this sprawl. We’re seeing companies with 150 staff and
People and management
three or four hundred servers. But they
Management of virtualised environments
don’t need them. They just find it too
“What the software defined data centre
presents IT managers with some new
easy to do it. That’s where we’re seeing
and software defined network really
challenges. Now that the servers can
the complexity,” says Evans.
that intelligence on commodity hardware.
Now that we’re able to quickly and easily
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A N A LY S E
CLOUD SERVICES :
SMARTER ICT FOR SMARTER CITIES
loud services adoption will
more rapidly and without the need for
accelerate the creation of
capital investment and the implementation
smarter cities by overcoming
of physical ICT infrastructure.
organisational inertia and
enabling more rapid propagation of innova-
This approach is a major transformation
tion. Cities that remain bogged down with
in the logic of ICT, which will offer huge
outdated ICT capabilities will fall behind
benefits for cities that can make the mindset
their peers and be overlooked by globally
shift from ‘owning and operating’ dedicated
mobile investment, businesses, events and
ICT assets to ‘sourcing and orchestrating’
shared ICT services.
Historically, governments and city adminis-
One of the main benefits of cloud services
trations have adopted a ‘craftwork’ approach
is that they combat organisational inertia.
to ICT. Each agency or city sought to
Because cloud services already exist and can
autonomously buy, build and run its own
be assessed and tested prior to purchase,
in-house ICT systems and operations, lead-
they give executives an increased aware-
ing to piecemeal development of fragmented,
ness of the art-of-the-possible and also an
small-scale systems. As ICT systems have
increased sense of confidence that a project
become more critical to city operations, the
can actually be delivered as planned.
costs and challenges of keeping these systems up to date, resilient and secure have grown.
A cloud service created for one city can very quickly be visible to, and available to, many
In parallel, we have seen the evolution of
cities. As the market matures, and as gov-
a significant change in the ICT industry
ernments and cities increase their adoption
towards the creation of large global shared
of cloud services, we will see the creation
services for computing infrastructure and
of portals, hubs and app stores focused on
applications. The emergence of robust and
smart city applications and services.
proven enterprise-grade cloud services is providing new options for sourcing ICT
Smarter cities will deploy cloud services
to innovate more quickly, adding value to their natural geographical and cultural
The cloud services delivery model is ideally
assets and developing new ways to achieve
suited to the challenges of smart cities be-
superior economic, social and environ-
cause it provides a means for cities of any size
mentally sustainable growth. Cities that
to benefit from both the economies of scale
remain bogged down with 20th-century
provided by global shared services platforms
technology, with piecemeal, fragmented
as well as to access a growing portfolio of
systems and data, risk falling behind their
leading-edge ICT applications. On-demand,
peers and being overlooked by globally
pay-as-you-go, commercial models mean
mobile investment, businesses, events
that applications can be deployed much
Dr Steve Hodgkinson, Research Director IT, Asia Pacific, is the director of Ovum’s Government practice in Australia and New Zealand, and is a member of Ovum’s Public Sector and Health Sciences team. He covers e-government strategy, the public sector CIO role, shared services and cloud computing, and aims to provide practical guidance for executive decision-makers by explaining the relevance and impact of technology developments. Prior to joining Ovum, he was the Deputy CIO and Director of eGovernment Strategy & Policy for the Victorian state government.
ANTIVIRUS DELIVERS HUGE work C U T I N S C A N T I M E
he Royal Flying Doctor Service Western Operations
RFDSWO decided to replace its antivirus. To this end,
(RFDSWO) has implemented a new antivirus system,
the organisation conducted an antivirus shootout, pitting trial
cutting full system scan times from about three hours
products from Symantec, McAfee, AVG, Sophos and Webroot
to under three minutes.
against one another.
The not-for-profit organisation, which provides a 24-hour
The products had similar results when detecting infections.
emergency service across Western Australia, has five main bases,
“It really boiled down to how easy was the product to deploy,
with hundreds of doctors, nurses, pilots and support staff operating
how easy was it to manage and how well it behaved on the
out of other remote locations around the state.
actual device itself,” given that some of the RFDSWO’s laptops
The organisation previously used LANDesk for endpoint management, employing the included Kaspersky engine for
RFDSWO clocked its existing antivirus product as taking 2
antivirus and antispyware. Over time, the organisation began
hours, 54 minutes and 37 seconds for the first full system scan
having problems with the antivirus
on one PC, whereas the Webroot service
product. Signature updates proved
took 2 minutes and 47 seconds for the
first full system scan.
“It would download [updates] to
The existing antivirus solution
a central repository on a network and
reportedly took up 737 MB of disk,
then push that out to all the client
while the Webroot solution took up
[devices]. If you had laptops in a
1.5 MB on each PC.
mobile environment, they wouldn’t
Following the shootout, the
get that update until they got back
organisation selected the Webroot
into the network. In our environment,
option: the cloud-based SecureAnywhere
that could be several weeks. We knew
Business - Endpoint Protection service.
… that we had a gap in our security
Turany saw an “immediate”
solution,” said RFDSWO ICT manager
performance boost to end-user
PCs. Previously, the helpdesk would
Sometimes updates would stall or,
receive four to six calls a day about
in some cases, get corrupted in transit,
PC performance problems that could
which would cause the antivirus engine
be traced to the bloated antivirus
to stop working on the laptop or PC.
product. Since installing the new
“You’d have to manually get in and
system, there have been no performance
delete the update directory”, wasting
complaints that were related to the
a few man hours, Turany said.
While initially it was “quite nice, a fairly decent product”, the antivirus
Endpoints no longer need to connect to RFDSWO’s network to get
engine became bloated over time. Updates grew larger - reaching
updates. Instead, antivirus definitions can be updated whenever
hundreds of MBs - and the engine itself was taking up a couple
a machine goes on the internet. A PC can go months without
of hundred MBs of RAM on end-user machines, impacting PC
touching the RFDSWO network and Turany will have no concerns
about that device having up-to-date definitions.
The product also allowed a couple of infections “that we
were getting on in years.
were quite shocked at, because they were old viruses”.
Turany said RFDSWO now has a “higher level of confidence in our protection and … in the performance of the product”.
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I T, P O L I T I C S AND THE TRUTH
n this age of politics, where policy is
Brendan O’Connor, claimed that growth
so heavily influenced by focus groups,
of 457 visas had caused a drop in Austral-
the truth presented to the public can
ian IT salaries.
be compromised. The claim was part of a broader assertion
Policies are often not representative of
by O’Connor that Australian businesses,
ideology. Instead they are chess pieces that
across several industries, are using the 457
politicians manoeuvre around the board,
visa program as their first option to fill
based on how many percentage points
positions. He said that over the last several
they may win in a marginal constituency,
years, the number of 457 applications has
or how they may help a politician’s posi-
been growing faster than the country’s
tion against an opposing party, or even
total employment rate.
someone within their own party. Prime Minister Julia Gillard also chimed IT is not exempt from these manipulations,
in, saying she was concerned that em-
and we often see technology decisions that
ployers were abusing the 457 program
affect our businesses - and us as private
and that Australian workers were missing
citizens - being made on the basis of how
out on jobs.
they may help those in parliament. Regarding the IT sector, O’Connor claimed Australia is sliding inexorably towards its
September Federal election, and things
a) the IT sector was “probably the sector
in Canberra are looking messy - and
that receives most of the 457s”, and that
increasingly farcical. In recent times we’ve witnessed failed no confidence votes,
b) over “several years” wages have fallen
leadership spills without challengers and
“between five and 12% in those positions
continued cabinet bloodletting.
that are held by 457 applicants” in the IT industry, causing “an adverse impact on
In between these dramas, we’ve also seen
jobs in that sector held by local workers”.
both major parties try to exploit IT-related The first of these claims contradicts official statistics from the Department of In March, the spotlight fell on 457 visas -
Immigration and Citizenship.
the documents that allow foreign citizens
to stay in Australia temporarily for work.
Between 1 July 2012 and 31 January 2013,
The federal Minister for Immigration,
3990 457 visas were granted in the ‘Infor-
issues to gain public favour.
mation Media and Telecommunications’
Looking further back, the Information
in at 6th place with 8.3% of all 457s in
category, placing it in fourth place out of
Media and Telecommunications category
the current financial year so far, 6th last
20 categories, behind Construction (5060),
placed fourth every financial year back to
financial year, 8th in ’10-’11 and 11th in
Health Care and Social Assistance (4980)
’09-’10, where it was second. In ’08-’09 it
’09-’10. However you spin it, IT is not
and ‘Other Services’ (4780).
placed sixth and in ’07-’08 it placed fifth.
the lead industry for 457 visas, accord-
With those 3990 visas, Information Media
Perhaps the Minister was just being selec-
If O’Connor has some magical stats
and Telecommunications accounted for
tive with his statistics and his crime is
that would prove his points, he should
9.6% of all 457 visas granted this financial
simply not giving context. The numbers
year, and 11% last financial year - a far
vary by state, and in NSW, the Information
cry from “most”.
Media and Telecommunications category
As for the comments about salaries:
has indeed been granted the most 457 visas
O’Connor’s claim of an “adverse impact”
in the current financial year.
at some point in the last “several years” is
ing to the Department of Immigration.
pretty nebulous. Since he hasn’t specified But in every other state and territory, it
what form these supposed effects took,
ranked lower (3rd in Vic and 5th in Tas;
or when they occurred, it’s impossible
between 8th and 13th in the other five).
to ascertain whether his claim has merit. If he wants the public to believe him, he
Being picky with statistics in such a man-
needs to be specific, and his claims must
ner is supremely bad practice: you can
establish anything as ‘fact’ if you ignore the available evidence based on your whims.
Of course, the federal opposition is just
It’s worrying if a federal Minister is pre-
as guilty of throwing IT into their spin
senting a fact about one state as though
machine and cranking the handle. Tony
it represents all of them.
Abbott managed to tie the discussion to the at-best tangentially related issue of
Maybe he just wasn’t correctly briefed by
asylum seekers, saying: “This is a Prime
his team and the information he had on
Minister who can’t stop the boats, so what’s
hand was flawed. I would argue that as
she doing? She wants to stop the brains
government representative of a particular
from coming to Australia.”
portfolio, he has a responsibility to check his own facts before he comments publicly.
Now, I’m not saying that employers aren’t
In that position of authority, his word
exploiting 457 visas. That could well be
informs debate, and debate is useless if
the case. I’m simply pointing out that,
its assumptions are wrong. Blurting out
thanks to their own antics, politicians are
falsities - even if done innocently - is still
making it hard for anyone to trust them
when it comes to these matters.
There’s also the possibility O’Connor
Also, this column may seem pedantic. But
flat out lied. But I’m ruling that one out
I believe we must hold those that claim
- politicians would never intentionally
to represent us to the highest standards,
deceive the people they represent, right?
particularly when they’re developing policies that affect us.
(I am assuming that ‘Information Media and Telecommunications’ is the best ana-
Often in politics, spin comes before
logue for IT in the 457 visa categories.
sense and fact. Keep that in mind the
The next closest match is ‘Professional
next time a pollie opens their mouth
Scientific and Technical’, which comes
and mentions IT.
T H E G R E AT
D I S R U P TO R Today, Australia is facing disruption on a number of fronts. Our resources boom is cycling down, equity is volatile and investment credit available to business is entering a new era of caution. Many eyes are looking to ICT even as technology itself continues to disrupt key areas of our lives such as health, retail, education, entertainment and even our sense of community and identity.
o paraphrase Mother Theresa,
and university ICT departments shrink in
only people can achieve great
line with dwindling student enrolments.
things. To me this means the
We must attract more students to ICT and
technological ‘power’ needed
show that it is a rewarding and exciting
by Australia to meet the new challenges
career. Our own research showed wages
in the economy, environment and society
in the sector rose above CPI last year; we
is underpinned only by the power and
know that technology underpins every
performance of people; it is not technol-
other vertical and is increasingly dominant
ogy itself that we need to focus on, but
in entertainment, fashion and design.
technology skills. There has also been a concerning decline Australia’s digital economy is almost 8%
in the interest of women in working in
of GDP. Not many people realise that this
ICT. In the last year, female participation
is more than many other industry verticals
in the sector declined by 5%. Given that
and almost as much as mining’s contribu-
ICT has one of the lowest gender diversity
tion. This makes the right policy focus
rankings of any industry in Australia,
on technology skills even more pressing.
this should especially alarm us. A recent
Australian Computer Society research has illuminated a number of critical policy areas that are inhibiting - and indeed threatening - Australia’s digital economy. While the ACS is active as an organisation in working with policy makers to address these issues, as individuals working in the sector we all have a role to play where we
“AUSTRALIA’S DIGITAL ECONOMY IS ALMOST 8% OF GDP. NOT MANY PEOPLE REALISE THAT THIS IS ... ALMOST AS MUCH AS MINING’S CONTRIBUTION.”
can improve things. university survey of women who dropped Two of the critical issues I believe we can
out of ICT courses said they did not feel
all help address are about skills supply and
the course was structured towards the
skills re-supply for our digital economy.
reality of their lives. At the same time, older workers of both genders are find-
Alan Patterson, Chief Executive Officer, Australian Computer Society
Today, the number of domestic students
ing it hard to access retraining that will
choosing ICT at university is less than
improve their employability in a dynamic
half than a decade ago. Yet ICT employ-
and shifting market.
ment grew by 100,000 in the same period. Without addressing this critical shortage of
Individually, as technology professionals,
domestic supply, Australia’s digital econ-
we need to address these challenges now.
omy will be at risk of greater offshoring.
One simple way we can each do this is
Offshoring itself will create a brain drain
to look for and encourage success stories
as more ICT R&D is conducted offshore
and tell them to the world.
STORAGE SOLUTION GIVES FILM COMPANY 20TB DAILY work
ark Road Post Production, an NZ-based film company,
Park Road had already utilised Quantum StorNext FX
has implemented a storage system that can manage
for four years for non-Apple SAN clients. Its legacy archive
up to 20 TB of data each day.
solution software used a Scalar 50 tape library with older-
The company was looking for a new way to
generation tape drives.
manage the masses of data involved in digital filmmaking.
At the recommendation of Park Road’s technology partner,
Uncompressed digital film can translate into hundreds of
Factorial, the facility decided to take a look at a larger Quantum
terabytes of data per project, and the system the company
solution comprising StorNext software and a Scalar i6000
was using to manage the content was proving inadequate.
enterprise tape library with Quantum tape drives.
The facility had a traditional archive system built around
Park Road elected to move forward with the upgrade at
Atempo Time Navigator and direct-attached tape libraries, but
the time of its SAN expansion. The StorNext licence allowed
wanted a solution with more speed, efficiency and scalability.
the facility to deploy Storage Manager to automatically move
“We faced a very unique challenge on one particular
data between high-performance disk and a large-capacity
project, and we realised that we would need to dramatically
tape library archive.
increase our throughput and capacity to meet the potential
The i6000 also provides an increase in the amount of data
demand,” says Phil Oatley, Head of Technology for Park Road.
that can be kept for near-term re-evaluation or processing as well as long-term archive. It can add new slots as needed and supports the LTO-5 tape drives. Since implementing the new system, performance has increased for Park Road. Source data is acquired onto a SAN, either on-set or from field LTO-5 tapes, for collaborative processing via multiple SGO Mistika workstations. These access source material concurrently over 8 Gbps Fibre Channel. The source data and all metadata generated on-set and derived through processing is archived to LTO5 tape via Storage Manager. Tapes are retained within the i6000 to facilitate retrieval back to the SAN for further processing. Tapes are also ‘vaulted’ from
“Each shoot day would see us process an average of six
the library for long-term archive.
to 12 terabytes of new material, and on a really busy day
The system at Park Road routinely processes multiple
this could reach 20 terabytes. All new material needed to be
terabytes of data in just a matter of hours and can handle
processed and delivered to the client within 12 hours.”
in excess of 20 TB/day at peak load.
Park Road had long leveraged its SAN infrastructure
“One of the most important factors in selecting a new
for real-time processing of picture content, and the facility
solution was ensuring that the existing creative workflow
decided that a further extension of this infrastructure utilising
that filmmakers enjoy at Park Road was not compromised,
virtualised tape storage would be the best approach.
but rather enhanced by any technology decision,” says Oatley.
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PEER PEER The cloud gives unprecedented opportunities for IT to adapt to rapidly shifting business priorities.
A CHANCE OF SUCCESS
t was about eight years ago when
Before all of this, I was always nerv-
I first started grappling with con-
ous around the end of June, Altium’s
cepts that we now know as cloud
financial year end. Altium at the time
computing. I was CIO at Altium,
could do around 8% of the annual sales
a company specialising in software for
on the very last day of the year and if
electronic engineers. With a high-tech
the goods weren’t shipped, the revenue
workforce and culture of innovation, 300
didn’t count. Systems needed to support
staff spread across 15 offices around the
a huge spike, and the pressure each year
world, and 97% export revenue, it was
was enormous. I still remember my first
the perfect candidate to become one of
June end after switching to the cloud
the pioneers for cloud.
and the sigh of relief as I was able to sleep knowing that the infrastructure
We had to be able to deliver multigigabyte
software updates to 50,000 customers simultaneously. We needed global real-time
I won several awards for moving Altium
reporting across different business models,
to the cloud, but I wasn’t satisfied.
tax systems, buying patterns. Our staff
I would give talks about why other
needed to access information globally as
businesses should be adopting these
they worked on global deals and complex
technologies, but the focus was too often
customer issues. We needed a platform
on cost and not on the fact that here
for the business systems that would cope
is a paradigm that enables businesses
with corporate strategic changes. And most
to focus on what is truly important to
importantly, we needed to be able to think
them. I have come to understand that
about the business direction without hav-
what cloud really brings the world is
ing to worry about how the infrastructure
the Freedom to be Remarkable, the
would cope with potentially enormous
Freedom to help a business truly fulfil
demands: the emerging Internet of Things
had scary implications for the amount of data we would potentially have to process.
There are several pieces of advice I would like to share for anyone consider-
Alan Perkins is Director of Technology and Product, Asia Pacific, Rackspace. Previously, Perkins spent more than 10 years at Altium in key leadership roles including seven years as CIO. In 2012, he was named by The Australian as one of the Top 20 people to watch in technology. In 2009, he was a finalist for the IDC Asia Pacific CIO of the Year Award and won an Enterprise Innovation Award for Cloud innovation from IDC.
We were the first company to see Salesforce
ing moving into the cloud. Firstly, you
as a business platform, writing extensive
need to ensure that you know how to
modifications covering almost all aspects
get your data out again. It is not suf-
of our business, consuming more than
ficient to know in principle, you need to
two million API calls a day. We were early
test an actual extraction works in your
adopters of Amazon web services and
time frame and provides your data in
one of the first companies in the region
a usable format. But most importantly,
to adopt Google Enterprise. Our finance,
understand that cloud computing can
project management and case systems were
enable you to do things that would
moved to the cloud.
otherwise be impracticable.
FROM THE FRONTLINE
ON COMPLIANCE Anthony Caruana
Over the last couple of years, the IT landscape has made significant changes and there are more to come. With mobility, BYOD and cloud services changing the security profile of businesses and greater focus on regulatory compliance by regulators, the nature of managing compliance in IT departments is changing.
What does compliance mean?
Has increased public attention caused businesses to rethink their IT compliance strategies?
Almost all our panellists agreed that compliance is about adherence to rules. Smith summarised compliance as
the regulatory body, they have ended up on the front page of the newspaper through a failure of controls.” Kawalec noted that one of the reasons compliance management is an ongoing activity is the shifting threat landscape.
“taking regulatory statements and poli-
All four panellists were unanimous here
“Threats are becoming more sophisti-
cies and procedures and making sure that
- the spotlight is definitely on compa-
cated, frequent and damaging, making
the organisation complies with those
nies that don’t meet their compliance
it more difficult for enterprises and
government agencies to stay secure. Add
Havers went a little further by suggesting
McLagan said: “Public attention is
potential for human error, the need
that compliance has three distinct layers. “A
requiring companies to give a more
for better governance and compliance
governance or policy layer, where business
sustained focus to compliance initia-
strategies is increasing.”
and regulatory access policies can be es-
tives. Consumers and businesses alike
tablished and reviewed, approved, granted
are rapidly making decisions on where
and revoked accordingly; an operations
to spend their time and efforts based
layer where that policy is translated into
on the reputation of the organisation
IT systems and where an individual is
they are working for or with. Failures in
provisioned or de-provisioned as a user
operational activities, resulting in loss of
in a system; and a program layer which
data and information, brings bad press
ensures that all access paths to that ap-
to companies, and the ease in which the
plication or data are managed according
public can raise the bar on expectations,
The number, complexity and pace of
to the current, correct access policy.”
or express their dissatisfaction through
change is the key challenge in the ongo-
social media and the press, is driving
ing management of compliance at what
Kawalec noted that simply meeting gen-
companies to rethink their approach
McLagan calls “an alarming rate”.
eral compliance obligations might not be
to that overloaded staff with greater
What are the biggest challenges to managing compliance for the next couple of years?
ance is insufficient for long-term enterprise
Both Kawalec and McLagan highlighted
increasing volume of regulatory change.
success as establishment and implementa-
that compliance is not a point-in-time
How do you keep abreast of that? How
tion of those compliance requirements are
activity. As McLagan put it: “Examples
do you understand the implications
reactive and lag behind the speed of threat
of this are demonstrated time and time
evolution. Therefore, companies must take
again where companies have achieved
appropriate steps to be proactive in their
compliance and yet, a couple of months
Coupled with the increasing compli-
approach to compliance.”
after achieving the tick of approval from
ance obligations are the tectonic shifts
O U R PA N E L
John Havers, CEO and founder, First Point Global
Andrzej Kawalec, Chief Technologist, Enterprise Security Services, Hewlett-Packard
Steve Smith, Vice President, Capgemini
Shaun McLagan, General Manager, RSA, ANZ
Smith said: “There appears to be an
enough. “Simply meeting general compli-
in technical environments. “Traditional boundaries to information sharing are disintegrating rapidly, with large amounts of information changing hands across continents every minute. Big data is gobbling up bandwidth, cloud capabilities are becoming more viable and enablement
Does the evolution of big data and the cloud mean that businesses need to rethink their compliance strategies?
of big data is that there will be more information and data made visible to the organisation and the result is that there are now more areas where compliance focus and initiatives will need to be concentrated upon.”
These changes are creating what Havers
engagement, meeting functional require-
calls “an uncontrolled network and user
ments and ensuring technical operation.
Do IT departments need compliance managers to ensure they fulfil compliance requirements?
space” that will drive businesses towards
However, compliance issues now need to
Havers says: “In our dealings with Top
starting now on a “two- to three-year
be integrated into the fabric of systems
100 organisations, we are already engag-
exercise to build IT compliance into the
and processes at the design phase and
ing with IT compliance managers. These
fabric of an organisation of reasonable
not as an afterthought.
people sit at a confluence point of IT,
of an increasingly mobile workforce is critical to enterprise success. In addition, effective management of big data is still a challenge for many organisations,”
In the past, when an IT organisation
needed to design, develop and deploy a new system, the challenges were around user
risk and business and develop a risk
size and complexity”. “What we are seeing is that where you
management perspective of business is-
One of the issues that was raised by Smith
are processing data, whether that’s cloud
sues, assisting IT with programs of work
was that some compliance issues cross
- private or public, there’s a strategy that’s
to meet solid IT governance practices in
national borders. For example, “A US
required for regulatory compliance. That
line with business and regulatory access
citizen, who is in Australia, has to comply
is resulting in opportunities for data
with some US regulation,” he added.
management, encryption, tokenisation and so on. Those pointers have to be brought
Similarly, Smith is seeing the rise of the
While achieving and maintaining regula-
in much earlier in the life cycle to be
chief data officer as “someone that has
tory compliance can be very challenging,
considered much earlier for any compli-
holistic ownership and governance of
Smith also suggested that it can be a
ance and regulatory related requirements.
an enterprise’s data”.
We can clearly see that shift happening,” according to Smith.
this up. “Compliance is everyone’s re-
“A number of our clients are looking at the fact that compliance is really forcing
Big data and the cloud have changed
sponsibility - from background checks
a pervasive approach to change. The
where and how data is stored, and how
during an employment process, through
impact of various regulatory and policy
it is accessed. “Compliance strategies
to compliance of IT infrastructure
and procedure changes means that the
will surely need to evolve to address the
and systems, all the way to regulatory
change is impacting many parts of the
new paradigm in information access and
organisation. Some of more forward-
exchange, particularly in an adjusting
thinking clients are looking at this as
regulatory and legislative environment. For
Kawalec adds to this saying: “A successful
an opportunity to tackle more progres-
several industries, data security and data
strategy should include specific defini-
sive change alongside those compliance
sovereignty - ensuring compliance with
tion of roles and responsibilities within
changes. If they’re addressing a change in
regulators’ demand that data is managed
the IT organisation, including potential
the customer information systems because
and maintained within national bounda-
new roles, to sufficiently address those
of some compliance pressure, what else
ries - is key,” said Kawalec.
challenges. Effective compliance management strategies should also identify
can we do while we’re in there, under the
However, McLagan perhaps best sums
hood? What else can we couple with that
McLagan’s view is: “Big data is a natural
vendor and partner initiatives that can
change for better business outcomes?”
evolution of IT. However, the implication
share the burden of compliance.”
SOFTWARE SHOWCASE MAINFRAME APPLICATION DEVELOPMENT
IOS UNIFIED COMMS ShoreTel has released its Mobility 6 and Conferencing iOS applications for free on iTunes. Mobility 6 offers a native iPad user interface for enabling multimodal communications. Users can place and receive calls with their business persona (desk phone caller ID), exchange instant messages, listen to voicemail messages and create multiparty calls by dragging names from enterprise directories together with a swipe of the finger. Conferencing for iOS offers application collaboration capabilities.
Compuware Workbench is a standardised
Users can share presentations controlled by their iPad or iPhone
point-and-click mainframe application
with remote participants, or can view shared desktops of their
colleagues’ PC and Macs.
The product features file and data man-
Both applications are available for Apple iPad, iPad mini, iPhone
agement capabilities, including the ability
and iPod touch users, with some functionality limited on smaller
to edit IMS databases. It’s intended to
screens. Mobility 6 voice applications are also available for
help companies ‘future proof’ mainframe
ShoreTel Sky customers, and SIP-supported IP PBXs from Avaya
development by providing an environment
and Cisco Systems.
where new and inexperienced developers
can produce applications. The File-AID Data Editor now supports browsing and editing of IMS databases in addition to DB2 and other mainframe
CommVault has released its Simpana 10 data management software platform.
The software allows employees across the enterprise to repurpose data under
The Data Editor now supports the XREF capabilities of File-AID MVS by automating
management and search, access and create information to enable better decision making and collaboration.
the selection and usage of record layouts
The product’s architecture stores all protected data in a virtual repository,
for files with different record types. Xpediter/
called ContentStore, and opens access to simplify the way end users search,
Eclipse now includes ‘Monitor/Reverse’ and
analyse and repurpose data.
‘Step Into, Step Over, and Step Return’.
IntelliSnap snapshot management - formerly called SnapProtect - provides
Users can automatically display compile
automated recovery of applications and virtual servers. It now supports
diagnostics, such as syntax errors and
Microsoft Windows Server 2012 with Hyper-V and includes enhancements
compiler warnings, enabling developers
to its IBM DB2, Lotus Notes, SAP and Oracle integration.
to pinpoint the location of the errant code
It features integration with Microsoft Hyper-V, VMware vSphere 5.1 and
causing an application error.
vCloud Director 5.1.
T E C H N I C A L LY
GROWING A DISTRIBUTED NETWORK W I T H R O OT A N D B R A N C H INFRASTRUCTURE MANAGEMENT
Robert Waldie, Opengear
A look at the evolution of out-of-band infrastructure management tools and technologies shows their growing impact beyond the data centre in managing today’s highly distributed networks.
external bolt-on solution without direct
The first stage of this evolution was
appliances are a staple of
access to the server’s system bus, even
secure console servers, which bolstered
data centre infrastruc-
enterprise-grade KVM over IP switches
terminal server remote access capabilities
suffered from poor video quality and
with the security features required by the
mouse sync issues.
modern data centre. This includes enterprise- and military-grade encryption of
They have played roles both as an access concentrator to simplify the management
While modern servers can be specified
management traffic, granular user access
of high-density installs and as an essential
with lights-out management cards that
control and integration with enterprise
remediation tool for troubleshooting and
improve the user experience by serving
authentication systems like Active Direc-
disaster recovery to minimise mean time
virtual KVM directly via a built-in dedi-
tory and RADIUS two-factor.
to repair (MTTR) when systems lose
cated network port, the rapid growth of
in-band network connectivity.
virtualisation has all but relegated KVM
Next was the integration of high-
to the role of bit player in out-of-band
availability and resiliency features such
as redundant power and ethernet and
Historically, the choice for out-of-band
integrated PSTN or 3G cellular modem.
management was limited to either serial terminal server or KVM over IP
In a virtualised environment, KVM over
This guarantees management availability
(keyboard, video, mouse over internet
IP access to guest virtual machines is
even in the case of complete network
served by the hypervisor.
At its most basic, the serial terminal
When there are server availability is-
Finally came the convergence of data
server was a Cisco router repurposed as
sues, out-of-band management is of
centre facilities’ monitoring and manage-
an access server, with additional RS232
the hypervisor itself - more often than
ment capabilities, such as power distribu-
async cards providing bullet-proof re-
not a UNIX-like system (such as Citrix
tion and back-up power infrastructure
mote access to network router and switch
XenServer as used by Amazon EC2 and
and environmental monitoring. Coupled
management consoles, and the serial
Rackspace Cloud) and increasingly
with automatic notification and escala-
TTYs of UNIX and UNIX-like servers.
the Linux native Kernel-based Virtual
tion of infrastructure fault conditions or
Machine - and therefore better suited
environmental thresholds, this enables
KVM over IP was reserved for servers
to command-line management via se-
operators and administrators to respond
running GUI-driven operating systems,
to issues that may affect availability before they occur, proactively increasing
chiefly Microsoft Windows, for remote
mean time between failures (MTBF).
point-and-click management when in-
In the meantime, the terminal servers of
band management via Remote Desktop
10 years ago have evolved into today’s
was not responding.
converged data centre infrastructure
While the root of the network is currently
management appliances, providing out-
well served by out-of-band management
As a management technology, KVM
of-band management of network, server
tools, it’s arguably in the branches of
always had its shortcomings. As an
and facilities infrastructure.
increasingly distributed installs where
out-of-band infrastructure management is proving the most valuable.
“. . . IT’S A RGUA B LY I N THE B RA NCHE S OF I NCRE A SI NG LY DISTRIBUTED INSTALLS WHERE OUT- OF-BAND INFRASTRUCTURE
There are three major trends driving this value proposition.
MAN AGE ME NT I S PROVI NG THE MOST VA LUA B LE .”
Firstly is the absolute reliance on always-
MTTR associated with a technician call-
management appliance provides central
up network connectivity. This is best
out to repair a remote network outage,
staff with the ‘virtual remote hands’ to
illustrated by the distributed workforce,
these cutbacks can start to look like a
manage network, ICT and power - and
which now relies on the cloud for day-
even building management systems.
management (CRM) and teleconferencing.
To operate effectively in this new environ-
Environmental monitoring such as water
For these sites, the cost of a network out-
ment, central technical staff needs new
leak and door open detection in dis-
age in lost productivity and opportunity
tributed network cabinets act as ‘virtual
to-day systems like customer relationship
eyes and ears’ for physical infrastructure
has skyrocketed. This requirement has been met by the development of remote management
with tight budgets forcing businesses to
appliances - essentially a converged
Finally, as copper PSTN lines become
do more with less. Cost-saving initiatives
infrastructure management appliance
increasingly scarce, 3G cellular has proven
like cloud migration and staff reductions
from the data centre in a scaled-down
a critical enabling technology for remote
and centralisation have resulted in limited
infrastructure management, serving secure remote access over an independent, high-
or no technical staff at remote sites. Once
Secondly is the current economic climate,
you add the costs of fuel, labour and
The convergence of infrastructure manage-
speed network when the primary network
downtime factored with the prolonged
ment technologies means a single remote
link is down.
End-to-End Data Protection Barracuda Backup Service is a fully integrated hardware, software and cloud solution that protects applications and servers in physical and virtual environments.
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Learn More or Try Free: barracuda.com
Singapore Budget 2013 targets quality growth Building on its productivity gains to a level of about 70% of global productivity leaders the US, Japan, Switzerland and Sweden, Singapore has unveiled a S$5.9 billion (US$4.8 billion) Quality Growth Programme in its fiscal year 2013 Budget to fuel growth by sustained productivity improvement rather than manpower growth. “We must ... upgrade technologies, skills and expertise across our economy in this decade, so that we can be a truly advanced economy,” says Singapore’s Deputy Prime Minister and Finance Minister Tharman Shanmugaratnam in his Budget Statement. “The 2% to 3% per annum target for productivity growth that we had set after the weak decade until 2009 is ambitious but we must make every effort to achieve it. That will bring us, at the end of this decade, much closer to where the most advanced economies are today.” That means helping businesses to upgrade, create better jobs and raise wages. That also means restructuring sectors such as the construction, marine and process industries as well as some service industries, which account for the lag in produc-
ASIA CLOUD FORUM
tivity in Singapore’s overall economy. One of the key pillars of the Quality Growth Programme is a 3-year Transition Support
Investment in mobility will grow from 17% three years ago to 31%
Package to help companies during this period of restructuring.
two years from now (82% growth); cloud will more than double
The package consists of three key components - a S$3.6 billion
from 12% to 30% (150% growth); and collaboration tools will
Wage Credit Scheme (WCS); S$450 million in Productivity and
increase from 18% to 26% (44% growth).
Innovation Credit (PIC) Bonus; and S$1.3 billion in corporate income tax rebates.
However, investing in new technologies alone isn’t enough to guarantee improved competitiveness, the report added. Some
Read full article by Khoo Boo Leong at www.asiacloudforum.com/ content/singapore-budget-2013-targets-quality-growth
INSEAD-AT&T, Gartner on wise IT investment decisions
high investors in technology are seeing no improvement in their competitiveness at all and perform the same as companies with low or no investment. The most critical factor in making technology investments succeed
High investors in new technologies such as cloud services, mo-
is to have other strong business resources in place, said Theodoros
bility and online collaboration can double their likelihood of
Evgeniou, associate professor of Decision Sciences and Technology
being highly competitive - from 35% to 74% - and outperform
Management at INSEAD and academic director of INSEAD eLab.
their peers, according to research from the INSEAD business school and AT&T. The INSEAD-AT&T research findings, based on responses from senior executives in 225 multinational companies across Europe, Asia-Pacific and North America, show that in Asia-Pacific, firms
Read full article by Khoo Boo Leong at www.asiacloudforum.com/ content/insead-att-gartner-wise-it-investment-decisions
Can old IT security skills be reskilled for cloud management?
are investing a much greater percentage of their total ICT budgets
Global info-security professional body (ISC)2 on Monday released
in new technology and expect to grow those investments more
the results of its sixth Global Information Security Workforce Study
quickly than other regions.
(GISWS) and revealed a global shortage of info-security profes-
W W W. A S I A C L O U D F O R U M . C O M
The Asia Cloud Forum, an online media portal, has been created to represent the interests of enterprise users, governments, telcos, vendors, policy makers and others with a stake in the development of cloud computing in Asia.
sionals, with 56% of the respondents feeling their security shops being short-staffed.
O4BO: Why we switched from AWS to IBM?
Concerning cloud computing-related skills, John Ellis, enterprise
Open 4 Business Online (O4BO), a Hong Kong-based solutions
security director of Akamai Technologies, said that there is a
provider, said recently it has partnered with the “right infrastruc-
cloud-aspect to most of the IT skills, and the core skills required
ture provider” to deliver its open source cloud-based applications
yesterday do not differ much from the skills required for a cloud
in the region.
professional today. At a media briefing held in Hong Kong, O4BO’s founder Mike He said: “I think there is a cloud-aspect to most of the skills you
Oliver explained how the company leveraged cloud computing in
are looking for. People who have an understanding, code develop-
its cloud services delivery, and the key reasons why it switched from
ers understanding how to develop codes, co-hosted multitenanted
the initial cloud service provider Amazon Web Services to IBM,
environment, a code that can be run on a virtualised environment,
by using IBM’s infrastructure-as-a-service (IaaS) cloud platform
scale out, scale horizontally, scale upward - that in itself requires
a level of awareness. All the way down to understanding how to architect an environment that is actually multitenant where you
Through partnering with Corent Technology, O4BO primarily
can have logical separation of policies.
provides cloud-based open source applications (SaaS). The six key SaaS it provides are web content management, ERP, CRM,
“A lot of us have bought into the hype a bit too much. I think
business intelligence and analytics, online storage, and enterprise
it’s more of an understanding about some of the aspects around
service bus. A distinctive approach of O4BO is its integration of
virtualisation and multitenancy. But there is nothing really revolu-
all six SaaS into a single subscription service to enable data sharing
tionary about the skills.
across the applications.
Read full article by Carol Ko at www.asiacloudforum.com/content/ can-old-it-security-skills-be-reskilled-cloud-management
Read full article by Carol Ko at www.asiacloudforum.com/content/ o4bo-why-we-switched-aws-ibm
W W W. A S I A C L O U D F O R U M . C O M
SOFTWARE SHOWCASE USER MANAGEMENT
BUSINESS CONTINUITY RSA has introduced two additions to the Archer product suite. Archer Business Continuity Management and Operations is designed to address business continuity, disaster recovery and crisis management, and is engineered to align with BS25999, NIMS and ISO 22301. Deeper integration with other GRC processes such as enterprise risk management, incident management and third-party management helps allow companies to align recovery efforts with organisational objectives and priorities for enhanced visibility,
The Centrify Suite 2013 security and compliance solution features privileged user management and auditing for Windows systems as well as sudo migration tools for Linux systems. The product helps organisations meet compliance requirements and reduce risks from internal threats. The suite manages the task of linking access privileges and actions to named users in heterogeneous IT
accountability and reporting. The Archer BCM Mobile App is designed to augment hard copy plans and enable rapid response during a crisis situation by offering visibility into business continuity or disaster recovery plans and associated strategies, tasks, calling trees and requirements from most locations. In the event that a data centre is not available, the app is intended to provide high availability, allowing the end user offline access to resources from the time the app was last synced. www.rsasecurity.com
environments that include Windows, UNIX and Linux, and it leverages existing Active Directory infrastructure. The suite includes DirectAuthorize for Windows, which helps with the problem of too many users having broad and unmanaged administrative powers by securely delegating privileged access and enforcing who can
The new version of SAS Visual Analytics visual data exploration software includes added graphical display options and analytical capabilities. The in-memory solution allows users to examine data, execute analytic calculations on billions of rows
perform defined administrative functions.
of data and present results visually.
The product enables centralised UNIX/
With self-service, executives have access - via PCs or tablets - to reports or
Linux authorisation with sudo migration
mobile dashboards that are based on the latest data. This can also free IT
and sudo replacement features. Import
departments from information requests from business users.
wizards automate the retrieval and import
The product offers graphical and analytics features, including forecasting,
of sudoersâ€™ files for centralised enforcement
multiple-regress model options, interaction between multiple visuals and
via the suite.
P A R T N E R EVENTS & HAPPENINGS
2013 CONSENSUS INNOVATION AWARDS
GARTNER BUSINESS PROCESS MANAGEMENT SUMMIT 2013
Senator Kate Lundy, Federal Minister
Gartner Business Process Management Summit 2013 is a premier meeting place
Assisting for Industry and Innovation,
for IT and business executives and professionals who are responsible for imple-
will present the 2013 Consensus
menting, managing or maintaining business process management (BPM). Learn
Innovation Awards on the evening
more about technologies that enable business agility; gather best practices on
of Tuesday 30 April in Sydney. The
the art of process control; become more efficient, consistent and competitive.
awards identify the most innovative
Agenda highlights include: making BPM part of the strategic plan; how BPM
solutions across all industry sectors including manufacturing, engineering, electronics, health, retail, distribution, education, telecoms, energy, mining and digital media in Australia and
can enable transformational change; the convergence of cloud, mobile, social and information with BPM; how to establish process ownership and effective governance; and process intelligence and the role of iBPMS. www.gartner.com/technology/summits/apac/business-process
New Zealand. They also identify new processes and innovations in R&D. Award recognition can be vital in building the credibility and exposure necessary for locally developed technology to break into new markets.
CEBIT AUSTRALIA 2013
The Consensus Innovation Awards
For the twelfth year running, CeBIT Australia returns to the Sydney Convention
have been developed to provide
& Exhibition Centre from 28â€“30 May 2013 as the number one business
this credibility by using an open and
technology event of the Australian business calendar.
transparent judging process based on
The CeBIT Exhibition brings together a diverse range of industries on a
the consensus model. Any number of
single platform, covering the entire spectrum of business technology solu-
awards may be conferred by the large
tions for industry and government, from critical processes such as business
independent judging panel. They are
intelligence, cyber security and enterprise resource planning software, to the
supported by NZ Trade & Enterprise,
latest Web 3.0 developments, unified communication, cloud, big data and
Australian Consensus Technology
Association and Wholesale Investor. Baxter IP is a sponsor. www.consensus.com.au.
The CeBIT Global Conferences line-up focuses on the latest innovations, business solutions and technology insights from the private and public sectors. The 2013 conference themes include cybersecurity, supply chain & logistics, financial technology, cloud computing, enterprise mobility and business intelligence & big data.
For the latest news and updates, follow @CeBITAUS on Twitter.
FORWARD THINKER THE CHALLENGES OF COMPLEXITY Elizabeth Rudd, Director, FutureNous
s business cycles get crunched
book of the same name. When a system
level of risk and volume of transactions in
and we’re more connected
reaches the point of overconnectedness it
the system. When problems arose the con-
with our stakeholders, busi-
becomes unpredictable, prone to accidents
tagion spread very quickly. Unfortunately,
nesses need to adapt to a world
and contagion, and situations can rapidly
this is not an isolated example; the Arab
where decisions can have far-reaching and
escalate to extremes. Research by British
Spring, the Asian currency crisis, the dot.
cyberneticist W Ross Ashby concludes
com bubble are also examples.
large complex dynamic systems appear to Do you ever feel as though everything
be stable until they reach a point of “con-
The increasing level of interconnectedness
happens much faster today? The pace of
nectance”; exceed this point and the system
points to more instability in the future not
change seems relentless, everything is more
suddenly becomes unstable. Unfortunately,
less. How can you better prepare your or-
complex, with more stakeholders for every
exceeding this point is not readily apparent
ganisation? Understanding systems dynam-
decision. While there is much debate about
and instability can happen very quickly.
ics is a useful starting place. Understanding
the actual rate of change (is it faster now
how systems vary in terms of maturity,
or at other points in history) there is broad
Referring to organisations as “too big to
stability, and the impact positive feedback
consensus the world has become more
fail” is a simplification of these concepts
loops can have on instability is helpful.
complex and interconnected.
and illustrates the risks to the overall system when it becomes too complex. The more
Systems dynamics can be a powerful
A definition of a complex system is one
interconnected the system, the harder full
tool to identify leverage points, warning
with many interdependencies. (As this is a
visibility of the system becomes, making the
indicators and external vulnerabilities. It
technology magazine, it’s worth clarifying,
risks more difficult to identify or quantify.
is useful in understanding industry growth
the word systems is used in its broader
Instability and unpredictability in the system
and decline, organisational performance
sense encompassing more than technology.)
are harder to assess and mitigate or avoid.
and maturity. Critically examining and
Society has used technology as an enabler
Unintended consequences happen more
mapping your organisation’s internal
to create a complex web of interdependent
frequently, faster and with greater impact.
and external systems can identify oppor-
tunities to build resilience or implement
complex systems reach a point where too
One example is the impact of US mortgage
redundancy measures, leaving you better
many interdependencies create instability.
debt on the entire global financial system.
prepared when external shocks occur. This
Through a complex web of interdependen-
is true for IT and the entire business.
William Davidow, veteran of Silicon Val-
cies, risk from mortgage debt was spread
While not slowing the pace of change,
ley and engineer by training, refers to
globally throughout the world’s financial
better understanding complexity can help
this as “overconnectedness” in his recent
system, with little overall visibility of the
to mitigate the impacts.
and interconnected relationships. However,
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Published on Apr 24, 2013
Published bi-monthly, Technology Decisions keeps senior IT professionals abreast of the latest trends, technology advances and application s...