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BUSINESS IN THE AGE OF BYOD Between increasing operational cost, staff turnover, budget constraints and pressure to deliver products and services faster, today’s field service managers need to act on opportunities quickly.

I

t’s no secret businesses need to regularly

products or services. A good deal of work

There are other costs:

reinvent themselves to remain competi-

is required to generate this information,

• Paper-based client files, lookup and

tive and manage their profitability. So

manage it and distribute it.

how can you increase the bottom line

• Courier and postage costs

with limited funding to invest? What

The time to perform the operations, get

can you do to increase productivity

signatures (where required) and key the

• Rekeying data in some cases

or reduce operational costs? A simple and

completed information into the business

• Costs of forms and paper

cost-effective approach is to rethink busi-

system is costly and unnecessary, given

ness processes regarding data collection and

the available and affordable technologies.

paperwork, as real-time operational updates

Whether it is field service, shop floor or warehouse, the process of filling out paper-

mean better management and improved

Old practices include:

work and delivering that paperwork to be

productivity and profitability.

• Manual processes for paperwork

keyed into a business system has become

The business challenge

• Time to complete billing, information

Traditional business processes in many industries still rely on paper-based forms

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handling time

updates, etc • Timing of information to initiate billing

an unnecessary and time-costing step.Why not drive the data directly from the end point where the work is being conducted directly into your business system? Why not

for scheduling work, assigning jobs and

• Time correcting inventory levels

push the new or revised data back out to

inventory control, and ultimately to deliver

• Dispatching jobs to a mobile workforce

staff working on the coal face? Why wait?

FSB AUGUST 2015

www.FieldServiceBusiness.com.au

Profile for Westwick-Farrow Media

Field Service Business August 2015  

Field Service Business (FSB) offers essential information to service focussed companies throughout Australia that are dedicated to managing,...

Field Service Business August 2015  

Field Service Business (FSB) offers essential information to service focussed companies throughout Australia that are dedicated to managing,...