news | AUTUMN 2017
Changing lives â€“ making a differences
The biggest sleep-out the world has ever seen â€“ see page 12 for details
Welcome to the autumn/winter edition of your tenants’ magazine. At the time of writing it’s hard to believe that it’s only 10 weeks until Christmas, particularly with the poor summer we’ve had. In this edition of Weslonews we’ve included hints and tips on how you can keep your home warm and safe this winter. There are also some great recipes and fun Christmas themed baking treats for the kids to get involved in. Here’s what’s inside this issue: Our report card ................................................3 Get involved......................................................3 Careers start here ............................................4 Universal credit – important changes............6 Be winter ready ................................................8 Your news ......................................................17 Good neighbour award ................................18 If you’d like to share information on what’s going on in your neighbourhood or want to provide feedback on the magazine, please contact us on: email@example.com Please note, we can provide this magazine in larger print. If you have access to the internet you can also log onto our website www.weslo-housing.org where you will be able to view, listen to and even translate the articles you are interested in. We hope you enjoy reading it. Ina Marshall Corporate Services Manager
Like us on Facebook follow us on Twitter We’re looking to improve how we communicate using social media. Facebook is a great place to get regular up-to-date information – why not like us on Facebook or follow us on Twitter and help us to improve how we communicate with you. Weslo Housing Management Weslo Property Management @weslohousing @wesloletting
Consultation on proposed Rent Increase for 2018/19 Before we finalise our decision on the proposed 2018/19 rent increase, we want to hear your views. You will shortly be receiving information outlining our proposals and asking you to complete a short questionnaire. When setting rent charges we always aim to ensure that a balance is struck between services we provide, the cost of the services and affordability. Your feedback is extremely important in helping the Board determine future rents. We would therefore urge you to contribute by completing our questionnaire, or by attending our Tenant Participation Meeting to be held on 15 November 2017. You can also contact your Housing Officer who will be happy to assist you with your feedback.
CONSULTATION TIMELINE: • Tenant Participation meeting 15 November 2017 • Information issued week commencing 27 November 2017 • Consultation and feedback will close on 8 January 2018 • Feedback and final decision will be issued week commencing 5 March 2018
Tenants give feedback on our Performance Report and our magazine Our Tenant Participation Group held another successful meeting on 27 September 2017 and it was great to see some new faces as well as the old ones.
Tony Kelly from the Tenant Participation Advisory Service (TPAS) gave an informative presentation on what Tenant Scrutiny is about. After the presentation the Group reviewed our Annual Performance Report and provided valuable feedback on the new style and content. Their comments have been taken on board and changes made. Feedback on the magazine was also given with the Group liking the new style which they felt provided a good balance of information and articles of interest,
competitions, recipes and what’s happening in their neighbourhoods. We’d like to once again thank those who attended as their input is very much appreciated. The Group provided useful ideas to consider for the future. We’re also pleased to confirm that two new members will be attending this year’s Tenant Participation Conference to be held in St. Andrews in November and we’ll provide feedback on this event and their experience in our Spring Edition of the magazine.
In the interim, if you would like to give us your thoughts please contact corporate.services@ weslohm.co.uk or telephone 01506 634060.
Tenant Scrutiny – you can help us make a difference If you have a spare hour or two per month, why not consider joining our Tenant Scrutiny Panel. It’s a great opportunity to get involved and make a difference to the services that affect you. We work hard at being a great landlord by involving people and working together. We listen, learn and aim to do better. We place people and the communities we work in at the heart of everything we do. Further information is available in our Tenant Participation Strategy, available on our website or on request from our Bathgate or Bo’ness offices, or alternatively
e-mail firstname.lastname@example.org and help us to make a difference. You can even speak to one of our Tenant Participation members who will be happy to provide information and reasons why you should get involved.
OUR REPORT CARD We’ve included in this issue a copy of our recent Performance Report which we are obliged to send to all our tenants by the Scottish Housing Regulator. It was introduced by the Scottish Government in 2012 and sets out the standards that all social landlords in Scotland should aim to achieve. You’ll see we have changed the format of our report this year. Our aim was to make it more visual and easier to read. We hope you like the new format and as always we welcome your comments on how we can improve it for next year. Our Tenant Participation Group thought it was easier to read and liked the use of the tables with the traffic light system which shows the reader at a glance how we are doing.
Overall 90% of our tenants are satisfied with the service they receive. 100% of our tenants who have used our repair or maintenance service in the last 12 months are satisfied with the service they received. Average length of time taken to re-let a property is 23 days – the Scottish average is 31 days.
Reasons to get involved • Develop new skills and abilities • Free training • Meet new people • Help us to improve our services for everyone
Careers start here Two young trade apprentices embarked on a career that will change their lives forever. Morgan Ramsay and Daniel Harrison commenced with Weslo Housing Management’s Technical Services at the beginning of August as an apprentice electrician and plumbing/gas engineer respectively. Daniel and Morgan went through a tough recruitment process to gain these much sought after apprenticeships. We received 58 initial applicants, with thirteen for both trades invited to attend an initial practical test and a written exam. The top six were then invited to attend a formal interview and written exam. Daniel and Morgan impressed our technical team with the way they approached these assessments that now see them starting their future careers with Weslo.
Daniel Harrison said
“Gaining this apprenticeship with Weslo means such a lot and has given me the chance to accomplish a dream I’ve always had of becoming a gas engineer. I can’t thank Weslo enough for giving me this opportunity.” Morgan Ramsay said
As soon as I saw the apprenticeship advertised, I jumped at the opportunity, not just to do something I love but also to work for an amazing company.”
Daniel Harrison and Morgan Ramsay pictured with Mike Bruce, C.E.
JUST A MINUTE News in brief... Mr McGilvary – Harthill Standing admiring a garden on one of the few sunny days we had this summer, Pamela Menzies, housing officer, was astounded when tenant, Mr McGilvary, from Harthill, told her his entire garden has been created from recycled materials. Here’s what he told her…
“My father recycled everything he could, and still does, and I watched and learned from him, we are known locally as “Steptoe & Son”. So far I have recycled, compost, plants and wood, that I then turned into decking and borders for the garden. I never dispose of anything until I’ve had a go at it first. I’m particularly proud of my decking that I recycled into a patio area which all the family get a lot of enjoyment from. In the garden I started with seeds and donations of cuttings and my garden has bloomed. I love seeing my flowers in full bloom they are stunning, my favourite flowers are Livingston Daisies and Fuchsias.”
This eco warrior’s recycling talents don’t just stop at the garden, he told Pamela anything can be recycled saying you should always think about what could be done with it before you dispose of it. “When I’m at the recycling centre I am always on the lookout for things people no longer want. I have recycled furniture, televisions and I’m now looking at recycling my bathroom suite.”
Changes are happening – Universal Credit & Scottish Flexibilities Universal Credit payments in Scotland are to become more frequent and adaptable, as new social security powers are set to be used by the Scottish Government. The Scotland Act 2016 gave the Scottish Government powers to vary how Universal Credit is paid in Scotland.
Anyone making a new claim for Universal Credit in Scotland and living in an area where ‘Full Service’ is operating on or after 4 October 2017 will be offered:
• To be paid either monthly or twice monthly; and • Have the housing costs in their award of Universal Credit paid direct to their landlord.
These choices are sometimes referred to as “The Scottish Flexibilities”. ‘Full Service’ claimants are those who make and maintain their claim online. These new choices will support tenants to manage their money and to have more control over their household budgets.
If you are already getting Universal Credit and live in an area where ‘Full Service’ has not started then you will not be able to take up the new choices until you transfer to the ‘Full Service’, and make and maintain your claim online. West Lothian is scheduled to go to ‘Full Service’ in February 2018 and Falkirk is scheduled to go on March 2018. You can keep up to date with the progress at the Scottish Government website. If you are eligible for a Scottish Flexibility, you will be made an offer of the two flexible payment options. This will be after your Universal Credit claim has been processed and you have had your first payment and the offer will appear in your online account.
The option will permit you to pay the housing costs element of your Universal Credit directly to Weslo and you don’t have to have rent arrears in order to make this request. If you accept one or both of the flexible payment options, this will be confirmed in the journal in your online account. If you don’t make a choice, then your Universal Credit will be paid once a month directly to you and the offer will be removed from your online account after 60 days. If you change your mind, you can ask to set up or to end a flexible payment option by using the journal in your online account. Jobcentre Plus must agree to your request for a Scottish Flexibility unless they think that your request is unreasonable. If the Jobcentre thinks your request is unreasonable they must tell you the reasons for this decision.
Ann Kerr operates Welfare Rights surgeries in Bo’ness, Whitburn, Broxburn and Livingston and a number of households have benefitted from advice on a large range of benefits. If you need help or advice in relation to any Welfare Benefits including Universal Credit, Fuel Poverty, Debt Advice, Housing Benefit, Disability Benefits or any associated appeals, please come along to one of the surgeries detailed below.
If you would like further information on Universal Credit please contact your Housing Officer or alternatively pop along to one of our Surgeries.
SURGERY & VENUE
Weslo Housing Management 15 North Street Bo’ness
THURSDAY 2 NOVEMBER 2017 9.30am – 12.30pm and thereafter to be held on the first Thursday of each month.
Whitburn & District Community Development Trust 61 West Main Street Whitburn
MONDAY 6 NOVEMBER 2017 9.00am – 12.00 noon and thereafter to be held every fortnight.
West Lothian Connected Almondvale Centre Livingston West Lothian
TUESDAY 7 NOVEMBER 2017 1.00pm – 2.00pm and thereafter to be held every fortnight.
Strathbrock Partnership Centre 189A West Main Street Broxburn
MONDAY 13 NOVEMBER 2017 9.30am – 12.30pm and thereafter to be held every fortnight.
Alternatively, if these dates are not suitable, you can contact Ann on 01506 639160 or email email@example.com
Be winter brrrrr-ready With winter fast approaching we thought we would give you some top hints and tips to help you stay warm, safe and steps to take to ensure you avoid unnecessary emergency repairs. EXTERNALLY • Don’t wait for the cold, freezing weather to cause damage: • Check your guttering for any signs of breaks or leaks • Keep a look out for loose or missing roof tiles and let us know as soon as possible if you see any problems
INSIDE YOUR HOME • Make sure you know how to turn off the water, gas and electricity if case of an emergency • If you notice any leaking pipes or taps please report these as soon as possible to our repairs team as leaks can cause pipes to freeze up • If you have an outdoor tap, wrap it up with insulating material or switch off the water supply to it • In very cold weather we recommend that you keep your central heating on at a low setting
UNOCCUPIED PROPERTIES • If you are planning on leaving your home unoccupied for a period, please contact the office and we will arrange for your heating and water systems to be drained down and re-filled on your return. This will help to reduce the possibility of pipes bursting due to extreme cold temperatures and the horrible experience of coming home to a damaged flooded home.
CENTRAL HEATING BREAKDOWNS During cold weather, our engineers can be very busy attending to central heating breakdowns. Very often these faults can be rectified without an engineer attending:
Communal Waste There has been a recent issue at one of our developments with communal waste being disposed of incorrectly resulting in mixed household waste going into the same bins. This has resulted in West Lothian Council advising us that they will not uplift this waste without a charge being applied. Not only does this pose a risk to health may also result in Weslo seeking to recover these costs. In circumstances such as this it is extremely difficult to identify a particular household who may be responsible, and as such, the fairest way to address the issue is to apportion any costs that may be levied at us. This is not something we take lightly and would ask that in order to prevent additional charges being incurred not only to us, but to you as the householder, that any house-hold waste is disposed of in the correct bins and also not left lying at the side of the bins. Your assistance is very much appreciated. Further information on waste disposal can be found on West Lothian Council’s website www.weslothian/gov.uk/bins
• Before calling an engineer please check your central heating clock and timer is working properly, it is switched on and set at the correct time • Ensure your thermostat is set properly. Check all hot taps and ensure they are closed properly – any hot tap running will reduce your radiator temperature • Check that the main power switch (spur) which is often located to the side or below your boiler is switched on • Check your error codes and follow the instructions before calling an engineer, often your boiler may just need topped up and the pressure adjusted • If you have a pre-payment meter please ensure you have enough credit in both gas and electricity • Check that there has not been a power cut
OUT OF OFFICE HOURS
EMERGENCY REPAIRS Emergency callouts cost money. From March through to September this year we received on average 50 emergency callouts per month, of which approximately 10 were deemed to be non-emergencies. These non-emergencies callouts have cost us an additional £7,000. What constitutes an out of office hours emergency repair? An emergency repair is something that constitutes a risk or danger to health of occupants, or if it is necessary to avoid serious damage to a property. In order to help us keep costs down and provide value for money to you, please only use the emergency callout service if absolutely necessary. Previous investigations have identified there are still some tenants who are misusing the service, requesting an emergency callout when in fact the work required is routine. As previously advised, if we attend an emergency callout which is then classified as a non-emergency, we will look to recover the costs.
On occasion, turning your boiler off or to the reset position for a few moments will repair any fault. Please refer to your boiler manual for further details. If you would like further information on any of the above please do not hesitate to contact us.
SMOKE ALARM SAFETY It is extremely important to ensure that you smoke alarm is in good working order to avoid any dangerous incidents in your home. This is even more important during the festive period when we have additional lighting for trees in our homes.
BE SAFE • Test your alarm once a week. You can do this by pressing the test button until the alarm sounds • Change the battery once a year (unless you have a ten year alarm) – if you are unsure we can help you with this • Clean your smoke alarm once every three months using the soft brush of your vacuum cleaner (this will remove excess dust and insects) Never deactivate your smoke alarm – if you believe there may be a problem with its operation, then please contact us as soon as possible and help us to help you stay safe.
Weslo Property Management Weslo Property Management is a letting agent with a difference. As a subsidiary of Weslo Housing Management, our profits are gift aided back to our parent company and used to benefit the wider community. Our number one aim is to deliver exceptional Customer Service.
PRIVATE SECTOR NEWS What our Customers say . . . Here’s what our customers think of our service:
‘Cannot thank Jade enough for help and support on finding myself and my son a beautiful new home. Excellent Service’ ‘Very helpful and everything was done to make this an easy and simple experience. I couldn't thank Jade any more for everything she’s done for me! Everything went smooth and it was not stressful at all (which I expected it to be). She has a great personality and very prompt at replying to my emails’ ‘Both Jade and Ashleigh have always been very helpful with any issues that I have had with the property I rent. They are always on hand to help and very professional and polite. Would 100 percent recommend Weslo PM to others due to the care we have received from Ashleigh and Jade” ‘I have met Ashleigh and she was very warm and inviting and answered any questions and got back to me promptly as does Jade. Although I haven't met Jade but with our emails and how she assists me I'm sure she's the same’ If you have had a great experience with Weslo Property Management why not write us a review on our Facebook page or at allagents.co.uk
Weslo Property Management
The next 12 months will see big changes taking place in the private rented sector (PRS) with the introduction of two major pieces of legislation and the transfer of court cases to the First-tier Tribunal Housing and Property Chamber. Below we have outlined a summary of these changes and the key dates. 31st January 2018 – letting agent code of practice comes into force Agents must adhere to a statutory code of practice from this date: • The code sets out standards for all aspects of letting agency work and requires agents to hold professional indemnity and client money protection insurance and hold client money in a dedicated client account; • If a current or former landlord or tenant believes that a letting agent they have let a property through or from has failed to comply with the code, and remains dissatisfied after raising their complaint with the agent, they can apply to the First-tier Tribunal; • If the Tribunal decides a letting agent has failed to comply with the code, it must issue an enforcement order setting out the steps the letting agent must take to rectify the problem and by when.
OTHER DATES FOR YOUR DIARY: 1ST DECEMBER 2017 – introduction of the Private Residential Tenancy (PRTs) regime 1ST DECEMBER 2017 – First-tier Tribunal takes on PRS legal disputes More information will be available on our website over the coming weeks. If you have any questions or would like more information please feel free to drop into our offices or give us a call.
PROPERTY PROFILE – AVAILABLE SOON We have a range of properties for rent. If you are interested, please contact us on 01506 639168
8 Bryson Place, Bathgate Weslo Property Management is delighted to bring to the market this spacious 2 bedroom apartment located in Bathgate Town Centre. Ideally situated for local amenities, this quirky 2 bedroom property comprises: • Modern, fitted white/grey high gloss kitchen, with integrated white goods to include: Fridge/freezer, washing machine, oven/hob and dishwasher. • A well-proportioned lounge, with feature fire surround and TV wall mount already in place. • A white wet room with wash hand basin, WC, electric power shower and chrome towel rail. • A large master bedroom with feature window seat and the well-proportioned 2nd bedroom. The property further benefits from Gas Central Heating, Double Glazing and access to well-kept communal gardens. For more information and to arrange a viewing please contact our office. Landlord registration: 204029/400/20120 EPC: C
Here at Weslo Property Management we are continuously trying to improve our services. Being voted the best letting agent in Scotland hasn’t made us complacent and we are always looking for new ways to do what we do better. You can help us improve our services by completing the survey below or visit our Facebook page: https://www.surveymonkey.co.uk/r/9CCLX66 Your feedback is extremely important.
MAKING A DIFFERENCE
Pictured left to right: Liz Jarvis, Lynn Close, Marion Reynolds, Evelyn Hope and Arther Davren.
Weslo staff sign up for the biggest sleep-out in the World With an aim to end homelessness in Scotland within the next five years, Social Bite is inviting 9,000 people to Sleep Out on a cold December night. It will be the World’s largest sleep-out with the aim of raising funds that will assist their plan to put a national framework in place that looks to provide people with housing, job opportunities and the support they need to get back on their feet.
Our hardy team has signed up to raise £3000 to help this worthy cause and to get them ready to brave the Scottish weather, we got them to give us a preview of their sleepover essentials. We wish the team every success and we’re sure they will have some great stories to share after the event. Further information on this fantastic cause can be found at: A Mass Sleep out to End Homelessness in Scotland | Sleep in the Park. www.sleepinthepark.co.uk
If you’re a tenant or community group who we’ve helped and want to share your experience, we’d love to hear from you. You can contact us by telephone or email to firstname.lastname@example.org
BUSINESS FIVES A Weslo team once again took part in the Business Fives annual football tournament, a fundraising event which combines football and business networking to raise funds for a variety of charities and good causes. This year the Business Fives raised over £19,600. Well done to all who took part.
MacMillan Cancer Coffee Morning ell, Gordon Left to right: Gary Mitch David Main, s, Raymond, Alex Hasting thur Davren. Scott Gallagher and Ar
Weslo staff got their rolling pins out to take part in the MacMillan Coffee morning raising over £170.00 for this worthy cause.
Tartan Explorer A lunchtime seminar saw Weslo staff listen to a fascinating and inspiring account of one boy’s journey to happiness. After a dark and painful battle with depression, Josh Quigley from Livingston, lost all hope and attempted suicide by intentionally crashing his car at over 80mph. Having survived this suicide attempt and miraculously walking away with no physical injuries, Josh knew he’d been kept alive for a reason and had to grab hold of his second chance at life. Josh had an epiphany that he should tell his story and embark on a huge challenge to raise awareness of mental health issues and inspire those who were also suffering. On 26th May 2016, the one year anniversary of his suicide attempt, Josh set off from Scotland by bike attempting to cycle around the world as The Tartan Explorer, raising funds to help others who too may have experienced mental health issues. There wasn’t a person present who didn’t feel touched by Josh’s experience. We wish to thank Josh for sharing such a personal story with us and hope our £250 donation helps in some way to his cause.
Josh Quigley – AKA the Tartan Explorer http://tartanexplorer.com/
Eat well, live well Snowmen biscuits Ingredients • • • • • • • • • •
200g/7oz self-raising flour 100g/3½oz caster sugar 100g/3½oz butter, plus extra for greasing 1 large free-range egg, lightly beaten 1 tsp vanilla extract For the decorations White and blue fondant icing White and black writing icing Sprinkles 48 small chocolate balls
Method: 1. Pre heat the oven to 180C/350F/Gas 4 2. Mix the flour and sugar together in a bowl, then rub in the butter with your fingertips until the mixture resembles fine breadcrumbs. 3. Add the egg and vanilla essence and mix to form soft dough. 4. Roll out onto a well-floured work surface and cut into rounds. Place on greased baking sheets and bake for 10-12 minutes, or until golden brown. 5. Cool on a wire rack. When completely cool, decorate. 6. Roll out the white fondant icing and cut out circles the same size as the biscuits, brush the backs of the circles with a little cooled boiled water and stick them to the biscuits, smoothing down the icing as you stick it on. 7. Roll out the blue icing and cut out more circles, then cut these in half and using a little more water and stick on top of the white icing for the hats. 8. Brush the hats with water in places where you want the sprinkles to stick and then sprinkle! 9. Pipe decorations on the hat with the white writing icing, then pipe a small blob for the hat bobble and another for the nose – stick on the chocolate balls. Pipe black eyes and mouth then leave to set.
Prep: 30min Cook: 10-30min Ready in: 1 hour Makes 24 biscuits
Smokey Sausage Casserole Prep: 15mins Cook: 1 hour Ready in: 1 hour and 15mins
Ingredients: • • • • • • • • • • • • •
1 tablespoon olive oil 1 onion, finely chopped 1 garlic clove, crushed 1 large celery stick, finely chopped 2 peppers pack 6 pork sausage (about 400g/14oz) 1 tsp sweet smoked paprika ½ tsp ground cumin ½ tsp chili flakes 2 x 400g cans chopped tomatoes 400g can cannellini beans, drained 250g bag spinach or use the same quantity as frozen) 2 tablespoons fresh or frozen breadcrumbs
Method: 1. Put the oil in a large, heatproof casserole dish over a medium heat and add the onion, cooking for 5 mins until starting to soften. Tip in the garlic, celery and peppers, and give everything a good stir. Cook for 5 mins more. 2. Turn the heat to high and add the sausages. Cook for a few mins until browned all over, then reduce the heat to medium, sprinkle in the spices and season well. Pour over the tomatoes and bring to a simmer. Cover and continue simmering gently for 40 mins, stirring every now and then. 3. Heat the grill to high and uncover the casserole. Add the beans and spinach, and stir to warm through. Scatter over the breadcrumbs and grill for 2-3 mins until golden and crisp.
Family Cookery classes In our last edition we highlighted that we’re hoping to team up with West Lothian College’s Hospitality department to run a six week cookery course at West Lothian College where you can come along for free and learn from the experts how to make great dishes for you and your family. The courses are open to tenants and their children, so if you have a child that’s interested in cooking why not bring them along where they can develop new skills in a safe and fun environment.
The course won’t cost you anything as you’ll be given the ingredients to make the dish which you can then take home with you. We’ll even give you a goody bag at the end of the course. Not only is this a great opportunity to learn some cooking skills, but also to get out and meet new people. There’s no costs involved, just your time and enthusiasm. Places are limited so please register your interest by contacting us on email@example.com or telephone us on 01506 634060. We’d love to hear from you.
Get Active – Get Fit
Even though the weather is getting colder and as the trees start to shed their leaves, it shouldn’t stop us from getting out and about. In fact taking a brisk 30 minute walk every day is enough to help you feel fitter and improve overall wellbeing.
OUR BEAUTIFUL COUNTRYSIDE Canal walks provide a safe place to walk. A simple step onto the towpath and you’re a whole world away from the hustle and bustle of everyday life. Canals provide some fantastic routes to beautiful countryside with lots to see and do along the way and they have the added advantage of being flat and even, meaning even those less mobile can enjoy them. Evidence suggests that being near water makes people feel relaxed, so there’s no better place to get out and about and reap these free benefits right on our doorstep. West Lothian has some great canal walks along the Union Canal, so whether you want a leisurely walk or a long-distance hike, there’s something for everyone.
YOUR NEWS We want to ensure that we get the right balance in our magazine and our aim is to dedicate a section to you, our tenants. You may have photos of Weslo and its residents from years gone by which you would like to share, useful tips on gardening, recipes, activities going on in your area, sporting achievements, your favourite coffee shop, anything which you think may be of interest to other tenants.
Four Generations of West Lothian Bowlers When James Fraser, 88 of Whitburn, opened the season for Whitburn Bowling Club, which is currently celebrating its 130th anniversary, he was unaware of the successful season his family of bowlers were to have with his grandson winning the Club Championship and his great grandson winning the Junior Championship, a wee double win for father and son. Not to be undone was his great granddaughter who won the Ladies handicap final. Other wins for this bowling family included Gents Triple and Gents Rink, under 18s Championship and Junior Pairs Championship. Mum Gillian who is an active member and avid supporter of the club but prefers to watch than play said, “Both my children love playing
the sport and carrying on the family name on the bowling green circuit. Bowling is a sport that is open to everyone, where grandparents, parents and children can all participate together, playing alongside some amazing bowlers in the county. It promotes so many good qualities, from health and fitness, etiquette and respect. I can’t think of a better, all-inclusive sport for them to be involved in.” Gillian works tirelessly in the background to promote the sport which is keen to increase its membership of junior players. If you would like more information on the Youth section you can contact them on 01501 740383.
Robert Saunders wins the Weslo Seniors Bowling Championship Robert Saunders of Whitburn Bowling Club and Vice President, sealed a hat-trick by winning the Weslo Seniors Open played at Glenmavis Bowling Club. Robert who only started playing bowls for fun 11 years ago was overwhelmed by his win and even the wet weather couldn’t dampen his excitement. Mike Bruce, Weslo CE, pictured presenting the cup to Robert said
“Weslo has a long standing relationship with West Lothian Bowling Association and we are delighted to continue with our support and look forward to seeing Robert defending his title next year.”
Good Neighbour Award We’re delighted to announce our first good neighbour award has been received. Myra Stewart of Birniehill, who has been a Weslo tenant for more than 20 years, has been nominated by neighbour, Gillian Fraser. When summing up her description of Myra, Gillian said “Myra is a fabulous neighbour, she’s kind, generous and has time for everyone; children, adults and animals. The local dogs sit patiently at her gate waiting for the dog biscuits she’s known to keep in her pocket.
She is a beautiful baker and very talented at knitting and making things. So generous and kind to everyone she meets. One of my earliest memories as a child is of Myra holding a wee weekly disco for all the kids in the street at the Green Hut Disco. Entry to the disco was 5p for crisps and 3p for juice; it was somewhere for all the kids to go many years ago. We feel Myra is a fabulous candidate for a good neighbour award and hope all her efforts don’t go unrecognised.” Well done Myra.
If you know someone who you think deserves to be acknowledged as a good neighbour, drop us an email giving your reasons and we’ll select a good neighbour to be acknowledged. There are lots of reasons you could nominate someone, from taking your dog out when you are ill, taking your washing in when it starts to rain while you’re at work, cooked you a meal when you were sick or helps you with your garden. There must be lots of good neighbours out there so, go on, make someone smile by nominating them. We’d love to hear your stories.
Colouring activity for the kids
Answer the questions right and you could win a Christmas Goodie bag. All the answers relate to articles in the magazine.
WIN A CHRISTMAS GOODIE BAG
Entries can be sent electronically to: firstname.lastname@example.org or handed in to your local Weslo office, or to your Housing Officer. Please include your name and contact details. Closing date for entries is Friday 8 December and the winner will be notified w/c 11 December 2017. Good luck.
QUESTIONS: Q1. What is the % of tenants satisfied with the overall service we provide? A.
Q2. When will the next Tenant Participation meeting take place? A.
Q3. How many flexible payment options are there for Universal Credit? .
Q4. How many generations of West Lothian Bowlers are featured? .
Q5. Whatâ€™s the average cost of identified nonemergency out of hour repair call-outs from March-Sept 2017? A.
Are your details up to date? Have you got a new home or mobile phone number? Have you changed email address? If yes, please let us know to allow us to keep your contact details up to date!
FOR YOUR DIARY Rent Consultation meeting • Wednesday 15 November 2017 All Weslo offices will be closed on the following dates: • Monday 25 December 2017 • Tuesday 26 December 2017 • Monday 1 January 2018 • Tuesday 2 January 2018
EMERGENCY REPAIRS Reporting emergency repairs outwith office hours, including weekends and holidays, please call: General Repairs:
01506 639143 Gas Related Repairs:
01506 639144 National Gas Emergency Service for gas leaks – Freephone:
0800 111 999 OUT-OF-HOURS EMERGENCY REPAIRS SERVICES OPERATE DURING THE FOLLOWING TIMES: An emergency repair is where there is a risk to the health of the occupants or of serious damage to the property. Monday to Thursday
5pm – 8.30am
4pm – 8.30am
Saturday & Sunday
Heating emergencies are dealt with as follows: Monday to Thursday
5pm – 10pm
4pm – 10pm
Saturday & Sunday
8am – 10pm
0845 272 7999 (Energy Network Faults and Emergencies)
OUR OFFICE OPENING HOURS ARE: MONDAY – FRIDAY 8.30AM – 4.30PM
Weslo Housing Management 66 North Bridge Street, Bathgate EH48 4PP
T: 01506 634060 F: 01506 639122 E: email@example.com Weslo Housing Management @weslohousing Weslo Property Management @wesloletting