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MAY JUNE2014 volumE 45 | no. 05 - 06 | BusinEss BriEFs 24th AnnuAl BusinEss ExcEllEncE AwArds Windsor-Essex Regional Chamber of Commerce 24th Annual Business Excellence Awards Committee: Natalie Henderson, Marlene Corey, Adam Davis, Marianne Burke, Shelby Warwaruk, Kate Dunlop, Sharon Coburn. Front seated Yvonne Pilon and Beverly Becker. Missing Sue Zanin.

First EvEr Agri-Food PAPEr cAnAdA’s Anti-sPAm lEgislAtion (cAsl)



UpComing eVents

wErcc | volumE 45 | no. 05 - 06 | mAY JunE 2014






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Regional agRi-Food papeR

in oUR CommUnity

meet yoUR new membeRs

stay ConneCted


health & saFety


Canada’s anti-spam legislation

exClUsiVe ChambeR membeR beneFits

our mission “leading the business community for creating regional economic prosperity.” windsor-Essex regional chamber of commerce 2575 ouellette Place, windsor, ontario n8x 1l9 tel: (519) 966-3696 Fax: (519) 966-0603 Email: website:


Matt Marchand, President & CEO Holly Connelly, Assistant to the President Lindsey Rivait, Communications Coordinator Sherri Dulcamaro, Director of Sales and Marketing Kerri Day, Membership Service Coordinator Marianne Burke, Director of Events Barbara Malmberg, Event Coordinator Igor Siljanoski, Policy Manager Concetta DiCesare-Cafueri, Finance & Office Administrator

AdvErtising sAlEs email:

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lEttEr From thE PrEsidEnt & cEo welcome to another edition of the windsor-Essex regional chamber of commerce’s Business Briefs! we’re fresh off celebrating business excellence in windsor-Essex with the 24th Annual Business Excellence Awards that took place on April 23 at caesars windsor. the extravagant event saw winners announced in 10 categories as well as the AthEnA and Believe windsor-Essex awards. For more information and photos from the 24th Annual Business Excellence Awards, check out page seven. Even though we’re winding down the chamber year, we’re still going full steam ahead with our events. our After Business at the Bloomin’ gardener takes place thursday may 8 and promises to be a great evening of networking on one of Essex county’s state-of-the-art greenhouse production and outdoor nursery facilities. Also coming up is the First-Ever windsor-Essex regional chamber of commerce Policy & solutions Forum, presented by the university of windsor on thursday, may 15. this half-day Policy Forum will feature four in-depth policy solution sessions with industry leading guest speakers and a keynote address from Frank ingratta, former deputy minister of Agriculture, and marks the coming together of the business, labour, and academia communities.

windsor-EssEx rEgionAl chAmBEr oF commErcE 2014-2015 BoArd oF dirEctors ms. carolyn Brown chair** vice President, Administration detroit-windsor tunnel llc

mr. Adam davis director President next dimensions inc

ms. maureen lucas director President lucasworks! (windsor) inc.

dr. Janice Forsyth chair-Elect** President Foresight management consulting

mr. steve deneau director vice President Business development windsor Family credit union (wFcu)

mr. Jeffrey macKinnon treasurer** Partner mctague law Firm llP

mr. Ed miles Past chair** tax Partner miles & co. chartered Accountants mr. marty Beneteau director Editor-in-chief the windsor star

mr. david diemer director chair: Environment & Energy committee Associate dillon consulting limited mr. carl hooper, cPA, cA, cFE director Partner collins Barrow windsor llP

mr. John t. clark director chair - Finance & tax committee mr. Jason ilijanic director Partner relationship manager clarks Barristers & solicitors td commercial Banking mr. david s. h. cree southwestern ontario region director mr. scott Jenkins chair - transportation director committee director of Advertising President & cEo caesars windsor windsor Port Authority

ms. Andrea seguin director district manager union gas limited mr. william sivell director chair: membership committee owner/Broker of record liberty Business Brokers of ontario ms. Ann-marie Athavale director non-voting chair: AthEnA committee vP - sales/marketing Empire communications inc. dr. Alfie morgan director Emeritus non-voting Professor Emeritus of Business Administration university of windsor ** denotes member of Executive committee

coming up on monday, June 9 is our 78th Annual golf tournament at Beach grove golf and country club. Join the chamber and leading Essex county business professionals for a day of golf and networking. wednesday, June 11 we have After Business at the new lone star texas grill. our events team as always put on incredible events, including a sold-out luncheon with the hon. teresa Piruzza, a luncheon with the hon. Eric hoskins, the Annual Economic outlook luncheon with craig Alexander (senior vice President and chief Economist for td Bank group), as well as successful After Business networking events in February and April. the chamber has continued in its advocacy for business in the windsor-Essex region. we were a key player in the behind-thescenes deal that brought highbury canco to the leamington heinz plant and wrote a letter to tim hudak voicing concerns over his comments about chrysler. we also released our regional Agri-Food Paper (AFP), our fourth comprehensive research paper since February 2013 focused on windsor-Essex business priorities. other released papers are the regional transportation Paper (rtP), the regional Energy Paper (rEP) and the municipal Finance and tax Paper (FtP). this is available on our website at we’re looking forward to advocating further for our members in the coming months and hope to see you at our outstanding events soon!

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windsor-EssEx chAmBEr rElEAsEs rEgionAl Agri-Food PAPEr The Windsor-Essex Regional Chamber of Commerce released its Regional Agri-Food Paper (AFP), its fourth comprehensive research paper since February 2013 focused on Windsor-Essex business priorities. Other released papers are the Regional Transportation Paper (RTP), the Regional Energy Paper (REP) and the Municipal Finance and Tax Paper (FTP). Key recommendations: •

In order to be globally competitive and meet the Premier’s challenge of doubling Agri-food exports by the year 2020, the Ontario greenhouse industry has to operate year-round rather than the current 9-10 months. This can be accomplished in part by improving the energy infrastructure and access to its electricity grid for the Agri-food sector and ensuring a reliable, modern and efficient supply of energy at competitive rates. The Chamber appreciates the recently announced improvements to the region’s power infrastructure. The governments of Ontario and Canada can improve the overall regulatory environment by properly costing out new proposed regulations in consultation with stakeholders relevant to the Agrifood industry. The Chamber recommends continuous review of the regulatory environment and simplifying regulations. The Chamber welcomes government initiatives, such as the recent Ontario Open for Business initiative, that continue to reduce the regulatory burden and red tape for business.

The growth and competitiveness of the Agri-food industry in our region in large part depends on the long term stability of its workforce. The industry would benefit from investment in new post-secondary programs and training opportunities directly related to the needs of the Agri-food businesses in our region. The Agri-food industry also needs improved access to foreign workers and internationally trained professionals.

The Chamber is calling for the Canadian Food Inspection Agency (CFIA) to provide more comprehensive information and support regarding the evolving regulatory framework. Stakeholder information sessions are one way to help address business concerns. The Chamber is prepared to facilitate potential CFIA stakeholder meetings.

Windsor-Essex wine producers need a more economically viable access to the Ontario Marketplace. Any modernization of the wine system in Ontario, including the LCBO and the VQA, should among other things lift restrictions in the areas of distribution, warehousing and be more adept in providing representation by all wine producers in the Province.

The Chamber’s AFP is available at the Chamber’s website at

cAnAdA’s Anti-sPAm lEgislAtion (cAsl) Canada’s Anti-Spam Legislation (CASL) establishes rules for the sending of commercial electronic messages (CEMs) and the installation of computer programs. CASL also prohibits the unauthorized alteration of transmission data. The rules that apply to CEMs come into force on July 1, 2014 while the rules governing computer programs take effect Jan. 15, 2015, followed by the private right of action on July 1, 2017. What You Need to Know About Sending Commercial Electronic Messages •

CASL applies to everyone—individuals, incorporated and unincorporated businesses, not-for-profit organizations, etc.— who sends electronic messages for commercial purposes.

Under CASL, electronic messages can include emails, SMS text messages, instant messages and messages sent through social networks.

CASL defines a CEM as a message that encourages participation in a commercial activity. This includes advertisements and information about promotions, offers, business opportunities, events, etc.

Under CASL, consent is required before sending a CEM. Yet, an electronic message that is sent to obtain consent to send a message for commercial purposes is also considered a CEM.

Consent can either be express or implied. •

Express consent means someone actively gave you permission to send him/her a CEM.

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Implied consent means it would be reasonable to conclude you have someone’s permission to send him/her a CEM based on prior relationships. Implied consent could also apply to someone who has conspicuously published his/her email address, say on a website.

To obtain express consent, you must: •

Clearly describe the purposes for requesting consent;

Provide the name of the person seeking consent and identify on whose behalf consent is sought, if different;

Provide contact information (mailing address and either a phone number or an email address) of those parties seeking consent; and,

Indicate the recipient can unsubscribe.

Under CASL, you must be able to prove you have consent. You must include the following in every CEM: •

The name of the person sending the message, and identify on whose behalf the message is sent, if different;

Contact information (mailing addressing and either a phone number or an email address) of the senders; and,

A mechanism that allows the recipient to easily unsubscribe at no cost.

For more information, visit


in our communitY

congratulations to new start ups/purchases: lone star, Performance health, First general, Bigtime Presentations, other Place catering, Johnny rockets, dynapple on the purchase of Applebees’s walker road and huron church, dickinson wright, hawkins & co, capital Assist, integrity drug, and subway on dougall by drive test, joining current locations at Front rd. in lasalle and Advance Blvd. in lakeshore. Keep the chamber in the loop by emailing your good news to us at

congratulations to Aurora steam and windsor-Essex Janitorial inc. for celebrating 10 years of servicing the windsor and Essex county communities! Aurora steam provides commercial, industrial, and residential services such as carpet cleaning, upholstery, tile and grout, duct, and dryer vent cleaning, and more. windsor-Essex Janitorial inc. provides facility maintenance, carpet cleaning, floor finishing, and construction clean-up. For more information, visit or

congratulations to the canadian mental health Association, windsor-Essex county Branch (wEcB-wEcB) on their official unveiling of the mctague law Firm reception centre. the naming pays tribute to their ongoing support and generosity towards mental health services in the windsor-Essex community. since 2001 they have donated $38,500. For more information visit

delta company, the civilian support arm of the Essex & Kent scottish, and the Job shoppe join forces to promote the new delta company “h.i.r.E” Program for military personnel seeking employment in southwestern ontario. the h.i.r.E. Program was developed by delta company to assist reserve soldiers to find fulltime local employment in the civilian world. reserve soldiers serve only part-time and require additional employment to support themselves and their families and also remain in the area to serve in their regiment. For more information visit

hôtel-dieu grace healthcare’s cardiac and Pulmonary rehabilitation Program has reason to celebrate. thanks to the generous support of windsor’s dJ galvanizing corporation, six new pieces of workout equipment have been acquired including three Precor treadmills and three Precor recumbent bikes. the new equipment, made possible by a $33,000 donation, is utilized by program participants looking to improve their cardiac health following a cardiac event.

At a ceremony on march 17 at technology conference in toronto, ives insurance Brokers ltd took the top prize in the distributor category with the successful implementation of a consumer portal, allowing consumers secure 24/7 access to information in the broker’s management system. Keal technology and Quindell were recognized as ives’ partners in the implementation. For more information, visit

the rotary club of windsor st. clair will again present the community Award for Peace and understanding during the third week of september, to coincide with the united nations’ international day of Peace. this award will be conferred upon an organization that has made an outstanding contribution in the area of world peace and understanding through local and international efforts. the nomination form can be found at

For the fourth consecutive year, trios college Business technology healthcare, has been awarded the deloitte Best managed company Award and this year becomes a Best managed gold standard winner. trios has been awarded this designation for redefining postsecondary education by listening to student and employer needs and delivering. For more information, contact Brittany tkach, trios college Associate communications specialist at or (905) 814-7212 ext. 1037.

windsor Family credit union (wFcu) President and chief Executive officer, marty Komsa, announced a significant transformation to wFcu’s organizational structure. the transformation will continue to position wFcu as a leading financial institution in Essex county. in phase one, mike scott has accepted a new role within wFcu as its Executive vice President, credit risk. in phase two, gay chong, currently wFcu’s Executive vice President operations, will assume the new role of Executive vice President, member services. Also part of phase two, Komsa announced that Eddie Francis will join wFcu as Executive vice President, operations and member Experience.

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distinguishEd sPEAKEr lunchEon FEAturing thE hon. tErEsA PiruZZA - Photos By John liviero from sooter’s studios

distinguishEd sPEAKEr lunchEon FEAturing thE hon. Eric hosKins - Photos By snapd windsor

7th AnnuAl wArdEn’s lunchEon FEAturing EssEx countY wArdEn tom BAin - Photos By John liviero from sooter’s studios

rEgionAl AFtEr BusinEss trAdEshow At wFcu cEntrE sPEctAtor ArEnA

AnnuAl Economic outlooK lunchEon FEAturing crAig AlExAndEr - Photos By snapd windsor

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Believe Windsor-Essex Green Shield Canada Represented by Steve Bradie, President & CEO

Athena Kay Douglas President, Douglas Marketing Group

Rising Leader of the Year Sarah Davidson Manager, Youth Engagement & New Media United Way-Centraide Windsor-Essex County

Professional of the Year Peter Hrastovec Barrister & Solicitor Shibley Righton Barristers and Solicitors

Entrepreneur of the Year Vito Maggio Owner, Olde Walkerville Pizzeria Inc.

Small Company of the Year Brave Control Solutions Inc. Represented by Brent McPhail, President

Mid-Size Company of the Year Alphakor Group Represented by Frank Abbruzzese, President

Large Company of the Year A.P. Plasman Represented by Mila Lucio, VP Human Resources

International Business Award Valiant Corporation Represented by Nick Sauro, CFO

Tourism & Hospitality Award Cooper’s Hawk Vineyards Represented by Debbie Meloche & Thomas O’Brien, Owners

New Business of the Year Piskey’s Mobile Auto Wash & Detailing Represented by Luke Piskovic, Owner

Innovation Award Liqui-Force Services (Ontario) Inc. Represented by Jeff Lewis, President


Your source for local business news. 7 |


24th AnnuAl BusinEss ExcEllEncE AwArds

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Photos By John liviero from sooter’s studios


thE 24th AnnuAl BusinEss ExcEllEncE AwArds the 24th Annual Business Excellence Awards, our largest event of the year, took place on April 23 and saw the caesars windsor transformed into a magical venue. this Elegant soiree, the theme of the night, brought together business, government and industry leaders to celebrate business excellence in our region, drawing in over 850 chamber members and guests for a sold-out evening of excellence.

Thank you to all our sponsors! PRESENTING SPONSOR




the event even took off online with our official hashtag, #ExcellencewE, trending as #4 in all of canada and #1 in detroit! the Business Excellence Awards allows DINNER SPONSOR RECEPTION SPONSORS WINE SPONSOR the entire community to celebrate the achievements of our distinguished lineup of windsor-Essex businesses, SILVER SPONSORS professionals and entrepreneurs. For 2014, we celebrated finalists and award recipients in 10 categories: BRONZE SPONSORS small company of the Year, mid-size company of the Year, large company of the Year, Professional of the Year, Entrepreneur of the Year, rising leader of the Year, start up of the Year, innovation Award, international Business Award, and tourism & hospitality Award. to view more event photos and to watch the videos from the 24th Annual Business Excellence Awards, click on the Business Excellence Awards link under Events on or EVENT SUPPORTERS

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24th AnnuAl BusinEss ExcEllEncE AwArd rEciPiEnts AwArd PrEsEntErs & AccEPtErs

BEliEvE windsor EssEx AwArd green sheild canada

smAll comPAnY oF thE YEAr Brave control solutions inc.

rising lEAdEr oF thE YEAr sarah davidson

steve Bradie (President & cEo, green shield canada), Brent Allen (director of sales southwestern ontario, green shield canada), and marty Komsa (sponsor, windsor Family credit union).

Brent mcPhail & Joe Aarssen (co-owners, Brave control solutions inc.) and michael robinson (sponsor, PBl insurance).

sarah davidson and chris mendes (sponsor, libro credit union).

tourism & hosPitAlitY AwArd cooper’s hawk vineyards lP

mid-siZE comPAnY oF thE YEAr AlphaKor group

nEw BusinEss oF thE YEAr Piskey’s mobile Auto wash & detailing

wes ladouceur (sponsor, desjardins), michael o’Brien, debbie meloche, and tom o’Brien (cooper’s hawk vineyards lP).

shawn o’rourke, mazen Jaber, stephen mattis (sponsor, rBc royal Bank), Frank Abbruzzese (President, AlphaKor group), and Ali Jaber.

sabrina demarco (sponsor, small Business centre of the windsorEssex Economic development corporation) and luke Piskovic (owner, Piskey’s mobile Auto wash & detailing).

innovAtion AwArd liqui-Force services inc.

ProFEssionAl oF thE YEAr Peter hrastovec

intErnAtionAl BusinEss AwArd valiant corporation

Jeff lewis (President, liqui-Force services inc.) and Andrea seguin (sponsor, union gas limited).

mike Allen (sponsor, td canada trust) and Peter hrastovec.

nick sauro (cFo, valiant corporation) and linda davis (sponsor, next dimension inc.).

lArgE comPAnY oF thE YEAr AwArd A.P. Plasman inc.

AthEnA AwArd Kay douglas

EntrEPrEnEur oF thE YEAr vito maggio

sheri griffiths (sponsor, Bmo Bank of montreal) and mila lucio (vP human resources, A.P. Plasman inc.).

robert scussolin (sponsor, cogeco cable) and Kay douglas (douglas marketing group).

ryan michalczuk (sponsor, ciBc wood gundy), vito maggio, son marco maggio, and natasha Kovacs (sponsor, ciBc imperial service)

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uPcoming EvEnts

78th AnnuAl golF tournAmEnt MOnDAy, JunE 9, 2014 timE 11:00 A.M. – 8:00 P.M. locAtion BEACH GROvE GOLF & COunTRy CLuB 14134 RIvERSIDE DR. E., TECuMSEH

JunE AFtEr BusinEss WEDnESDAy, JunE 11, 2014 timE 5:00 P.M. – 7:00 P.M.

mAY AFtEr BusinEss THuRSDAy, MAy 8, 2014


timE 5:00 P.M. – 7:00 P.M.





PolicY & solutions Forum PrEsEntEd BY thE univErsitY oF windsor THuRSDAy, MAy 15, 2014 timE 8:00 A.M. – 1:30 P.M.

locAtion CABOTO CLuB 2175 PAREnT AvEnuE

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mEEt Your nEw mEmBErs FEBruArY - mArch 2014 A’Burg lawn sprinkler sprinklers - lawn (main) Paul mooney owner P.o. Box 236 Amherstburg, on n9J 2Z4 Phone: (519) 734-8793 Fax:(519) 734-7600

dr. marco carroccia dentists (main) marco carroccia dentist 1775 sprucewood Avenue lasalle, on n9J 1x7 Phone: (519) 966-3663 Fax:(519) 966-9233

All circuits Electric Electrician (main), Electrical contractors devon shepley Electrician/owner Phone: (519) 254-7068

chappus Farm garden centres (main) cheryl chappus owner 2221 Front rd. lasalle, on n9J 2c3 Phone: (519) 734-7334 Fax:(519) 734-0694

Ambassador movers ltd. moving & storage (main) lynda Jones owner operator 5853 conc. #5 Amherstburg, on n9v 2Y9 Phone: (519) 734-1777 Fax:(519) 734-6111 Applebee’s restaurants (main) Jennifer lawson general manager 2250 division rd. windsor, on n8w 3t4 Phone: (519) 979-7800 Fax:(519) 974-7535 Applebee’s restaurants (main) cara Kennedy general manager 2187 huron church rd. windsor, on n9c 2l8 Phone: (519) 972-3000 Fax:(519) 972-0007 Bigtime Presentations Audio / video (main) Jason Kennedy owner Phone: (226) 344-5347 capital Assist (valuation) inc. Business Advisory services (main) Federica nazzani President 315 shoreview circle windsor, on n8P 1m7 Phone: (226) 347-8100 Fax:(226) 798-0221

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dickinson wright llc lawyers (main) John leslie Partner 1 riverside dr. w., suit 304 windsor, on n9A 5K3 Phone: (416) 777-0101 Fax:(416) 865-1398 dxn canada natural health (main) may sales operation manager 3950 malden rd. windsor, on n9c 2g4 Phone: (519) 967-1522 Essex Energy corporation Energy services (main) steve ray general manager 2199 Blackacre dr. suite 2 oldcastle, on n0r 1l0 Phone: (888) 663-7739 First general contractors - general (main) Jeff shalayda Project manager, Estimator 3200 Jefferson windsor, on n8t 2w8 Phone: (519) 252-1785 Fax:(519) 252-3712 habitat For humanity windsor - Essex Associations & organizations (main) Pamela Breault operations manager 3064 devon dr. windsor, on n8x 4l2 Phone: (519) 969-3762 Fax:(519) 969-7832

hawkins & co. Accounting Accountants (main) Allison hawkins Partner 2090 wyandotte st. E., suite 201 windsor, on n8Y 5B2 Phone: (519) 997-2900 Fax:(519) 997-2901 integrity drug screening & Analysis inc. drug & Alcohol testing (main) Alex miklosi Business manager 1574 lincoln rd. windsor, on n8Y 2J4 Phone: (519) 980-9049 Johnny rockets the original hamburger restaurants (main) tom Kyriakoza managing Partner caesars windsor, 377 riverside dr. E. windsor, on n9A 7h7 Phone: (519) 985-2868 other Place catering caterers (main), Banquet, conference & meeting Facilities darren trinca President/owner 1395 walker rd,.windsor, on n8Y 2n9 Phone: (226) 773-3030 Performance health chiropractors (main), sports medicine Products Anthony meo owner 2528 dougall Ave. windsor, on n8x 1t6 Phone: (519) 966-3444 Fax:(519) 966-8885 Porter Airlines inc Airline companies (main) michael curmi sales manager Billy Bishop toronto city Airport toronto, on m5v 1A1 Phone: (647) 826-7132 Fax:(416) 203-8150 rdEE ontario - la Bonne Affaire Economic development Agency (main) Jeanine Bolaud Economic development officer 720 ouellette Ave. windsor, on n9A 1c2 Phone: (519) 997-2847

rogers Authorized dealer telecommunications (main) nathalie woods Business sales specialist 824 tecumseh rd. E. windsor, on n8x 2s3 Phone: (519) 259-3594 running Flat Endurance Fundraising (main), Event Planners chris uszynski race director/Founder 430 lakewood Beach dr. Amherstburg, on n9v 2Y8 Phone: (519) 980-5440

wAnt to lEArn morE ABout how wE Assist our mEmBErs in AchiEving thEir FinAnciAl goAls through our mArKEting initiAtivEs? Know somEonE intErEstEd in Joining thE chAmBEr? contact sherri dulcamaro to consider membership with us and to learn about potential savings in conjunction with our programs. or 519.966.3696 Ext. 23

wAnt to Know morE ABout thE chAmBEr’s AFFinitY ProgrAms And othEr mEmBEr BEnEFits? visit us at and click on membership then Benefits.

PlEAsE notE,thE mEmBErs listEd ArE onlY For thE months indicAtEd. For A Full mEmBErshiP dirEctorY, PlEAsE visit

stAY connEctEd with Your mEmBErshiP FEBruArY - mArch 2014 rEnEwing mEmBErs 433694 ontario ltd.


Accurate Plumbing


Active Body Physical therapy

clarks llP

Advanced home services

dakkota integrated systems llc

All-risks insurance Brokers limited

desjardins Business

Alzheimer society of windsor and Essex county

desjardins Financial security independent network

B & B tool & mould ltd.

dragun corporation

Bank of montreal – ouellette

ducharme Fox llP

Bank of montreal – howard

East windsor cogeneration center

Bell canada Bergeron Art & Frame shop Bestcheck inspection services Bio Ped windsor Bonduelle - tecumseh

Easter seals ontario windsor/Essex

heavy construction Association of windsor hengl, scott Financial Partners inc. herby curby human Kinetics Publishers intense media windsor Keg steakhouse & Bar

td commercial Banking thai Palace restaurant university of windsor vantage Enterprises inc. walkerville Brewery wFcu centre

livingston international inc.

windsor club

the lumberjack restaurant

windsor Essex county cancer centre Foundation

media street Productions inc.

r. Bruck Easton - Belowus

miller canfield

Easton English

dr. m moussa optometry Professional corp.

Eclipse cosmetic & laser centre

central metals corp.

Ecolad corporation

cgs north America inc.

Electrozad supply company limited

Passa Associates Architects

Essex golf & country club

Patio Palace

windsor-Essex children’s Aid

Forest glade Fireplaces


Formula one collision

rickwood Financial group/ manulife securities inc.


global industrial services

ciBc wood gundy

green sun rising

ciociaro club & multiplex

guardian storage and mailboxes

city centre Janitorial services

sterling motor technology inc.

gordon B. lee, chartered Accountant

canadian Blood services

cheung’s trading company limited

smith Physiotherapy clinic

new canadians’ centre of Excellence inc. on site services

wFt investments ltd.

windsor hyundai windsor investigation services the windsor star, A division of Postmedia network inc. windsorEssex Economic development corporation Your Quick gateway (windsor) inc

riverside Keg steakhouse and Bar scotia mcleod inc. investment dealers david seeley insurance services

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sPotlight on our mEmBErs nEw mEmBEr

rEnEwing mEmBEr

othEr PlAcE cAtEring

PAtio PAlAcE

Darren Trinca and Nadia Moscardelli know there is no better way to continue The Standard of Catering Excellence with Other Place Catering than to uphold the same level of dedication and commitment as former owners, David Delville and Brian Joyce. Darren and Nadia are excited and look forward to servicing WindsorEssex County with the same level of trust, loyalty, quality food, and service that is synonymous with Other Place Catering. In addition, they have David and Brian’s endorsement to pick up where they left off and carve their own path. The intimate reception centre (located at Walker Rd. and Ottawa St.) holds up to 140 people. Besides on-site service, they offer catering off-site, drop off and pick up. Darren and Nadia recognize that the Windsor-Essex Regional Chamber of Commerce provides an avenue to build purposeful and beneficial relationships with other members while strengthening the well-being and economic growth of the community. It brings them joy knowing that an icon such as Other Place Catering will not be compromised and will continue to provide service to the City of Windsor and Essex County. Carrying on with tradition, they will continue to host the upcoming Mother’s Day Brunch on Sunday, May 11. For more information, visit The Other Place Catering online at

Patio Palace, located at 2859-61 Howard Ave. in Windsor, is a familyowned group of specialty stores offering patio furniture, grills, and gas and electric fireplaces. Celebrating 32 years in business, Patio Palace opened in March 1982 and expanded into London, Ontario in 1985. The business began while co-founders Paul Fanson and Steve Gilboe were in their second year at the University of Windsor. Recently, Patio Palace began offering online shopping on their website with a large selection of patio furniture and barbeques to choose from. Patio Palace also provides backyard consulting services where they visit the customers’ house to help them layout their design and custom select their fabrics. “Our business is constantly evolving to keep pace with the ever-changing retail market. We stay on the leading edge of what is new in the industry shopping markets across the world. This allows our customers to custom order and design their backyard oasis,” explained Fanson. Patio Palace is heavily involved in community. Fanson is active with St Andrew’s Church and is on the Board at Pointe West Golf Course. Fanson’s wife is Vice President of the Do Good Divas who have been raising money in the community for several years, supporting local health interests. Patio Palace sees the value in Chamber membership. “The Chamber allows me to network with other business leaders in the community,” said Fanson. “They advocate for our business in front of municipal, provincial, and federal levels of government.” For more information, visit Patio Palace online at

rotArY cluB oF windsor-rosElAnd loBstErFEst The 30th edition of Lobsterfest, the allyou-can-eat feast featuring lobster and roasted chicken, take place on Friday, May 30, 2014 at the Ciociaro Club. The night will also include a silent auction, raffle, and dancing. Lobsterfest proceeds support Windsor-Roseland Rotary Charities. This event is sponsored by Rotary International, Rotary Club of Windsor-Roseland, Windsor-Essex Regional Chamber of Commerce,, AM800 CKLW, and SnapD Windsor.

Friday, May 30, 2014 Ciociaro Club, 3745 N. Talbot Rd., Windsor Doors open at 6 p.m., dinner is served from 6:30 - 8 p.m. 14 |

Tickets are $90 each, or $850 for a table of 10. To purchase tickets call (519) 981-1713.

HEalTH & SafETy

FivE simPlE APProAchEs to PrEvEnting msds MSD (Musculoskeletal disorders)-related injuries affect the muscles, tendons, ligaments and nerves, and develop when the same muscles are used repeatedly or for a long time, the force exerted is high, or the job requires an awkward posture. Workers typically complain of back and shoulder pain, muscle strain, tendonitis, carpal tunnel, and tennis elbow: injuries that account for 40% of all lost-time claims in Ontario workplaces. Protect your workers from hazards that could lead to sprains and strains by: •

Recognizing and documenting MSD hazards (force, posture, repetition and duration)

Focusing on workstation design, equipment, tools, manual material handling, environmental factors, and how work is organized

Finding creative, practical ways to eliminate or reduce the risks

Four approaches to consider: •

Watch your language: Technical language can alienate employees and make it difficult for them to act on what you tell them. Choose clear, understandable, employee-centred language. Call the problem “sprains and strains” instead of MSDs. Make ergonomics personal by talking about it in terms of “reducing fatigue and soreness”—a concept every worker relates to.

Make the elimination of sprains and strains everyone’s project: When employees feel they have some control over change, they’re more likely to invest in it. Shift from “telling” to “facilitating” by involving workers, supervisors and other key people in the problem-solving and decision-making process. Staff often hold the answers to workstation dilemmas, so encourage them to share their ideas, accommodate their feedback whenever possible, and show how their input influenced the solution.

Coach and encourage: Muscles, like people, need retraining. Implement mini-coaching sessions: point out the risk, demonstrate a safer way, ask the worker to try it: continually coach, correct, reinforce, and encourage. Train supervisors first so they can serve as role models as they pass along the learning to their staff.

Communicate to sustain success: Make a habit of communicating with staff before and after shifts to share ideas for improvement. Build a workplace culture around listening carefully to ideas and motivating staff by recognizing them both for their intent to find solutions and for actual improvements. Share overall workplace results to show progress and successes.

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AsK hr My workplace is becoming nasty. How can I get people to be civil with one another? Getting along with people at work is not always easy. Workplace relationships can be difficult but getting along with others is imperative for the success of every business. When relationships become dysfunctional, productivity and morale suffer. Think about the normal workday; employees spend more time during a work day with colleagues than they do with family or friends. Who wants to spend eight hours or more in a day with miserable people? When an employee is behaving in a negative manner, it can become infectious in the workplace. Others will sense the tension and rumours can begin to circulate. Before you know it, the workplace atmosphere can become quite strained. How do you prevent an escalation of negativity in the workplace? It is important that all employees know what behaviour is expected of them. Establishing expectations that require employees to communicate and relate to others in the workplace in a positive, open, honest and respectful manner is a great place to start. Such a requirement should be in every employee’s job description. When employees do not behave appropriately, their supervisor should intervene immediately to review behavioural expectations. Employee relationships can also be strained by the means of communication; and while today’s technology can speed up the transmission of information and communication, it can cause relationship and communication problems. It is quicker to send an email or text message than it is to pick up the phone and discuss a matter with an employee. However, the brevity of messages sent by these means can often lead to misunderstandings. I have heard managers tell me about the “emotion” of the message sent. For example, “his message was so rude…” Email and text messages can imply but do not necessarily confirm the intent of the sender.

What to do? There was a time when telephone discussions were more predominant as a means of communication than they are in many workplaces today. Even a face-to-face meeting with an unhappy employee is not as common in many companies as it was in past years. We need to give careful consideration to how we communicate, what we communicate and what the best means of communication is. For issues of relationship problems between employees, face-to-face meetings are preferred and if this is not possible, then a telephone discussion would be the next best means of communication. Trying to resolve differences electronically is not effective. So, let your employees know what is expected of them and be conscientious regarding the means of communication; ensure it is appropriate for the situation. And remember—as a supervisor or manager, your employees need those face-to-face meetings when there are issues to resolve! Antoinette Blunt, MPA, SHRP, FCHRP is the President of Ironside Consulting Services Inc., a company specializing in providing human resources and labour relations services to employers throughout northern Ontario. Do you have workplace questions? For only $849 per year, the Human Resources Professionals Association’s (HRPA) EZ HR small business HR service connects you with Human Resources information resources to grow the people side of your business, as well as Employment Practices Liability insurance to protect your business from employment- or discrimination-related allegations against you or your firm. For more information, go to 15 |

ExclusivE chAmBEr mEmBEr ProgrAms As a member of the Chamber, you will have access to numerous resources designed to advance the success of your business. Exclusive benefits and advantages provided to our members include: savings on professional business services, preferred rates on health and life insurance packages, discounts on home and auto insurance, plus special promotions and offers throughout the year. FIRST DATA: The WindsorEssex Regional Chamber of Commerce and First Data, a leader in the electronic payment processing industry, have partnered to bring you exclusive benefits to help grow your business. Together we are ready to help you with preferred pricing and products tailored to suit your needs. First Data is officially endorsed by the Canadian Chamber of Commerce. CHAMBER OF COMMERCE HEALTH BENEFITS: The Chamber offers a comprehensive benefit package designed with small business in mind. Group major medical, dental, health and life insurance, ideal for firms of any size. Offering excellent rates, there are two programs from which to choose.

JOHNSON HOME & AUTO INSURANCE: The WindsorEssex Regional Chamber of Commerce is proud to offer our members access to the Preferred Service Home-Auto Plan (PS Plan) from Johnson Inc. When you call Johnson’s friendly representatives for your home and/or auto insurance quote, you’ll automatically be entered into a draw for a personalized prize, up to a $50,000 value. Call 1-855-516-5596 for your quote and don’t forget to mention your group code WB. GRAND & TOY OFFICE SUPPLY PROGRAM: With our Grand & Toy Office Supply Program, members save up to 80% off over 7,000 in-stock office supplies for next day delivery. Get the products you need, and the choices you want – for the best value. To learn more about these and our other member benefits, as well as potential savings in conjunction with our programs, visit

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Business Briefs - May/June 2014  

Members keep abreast of what is going on in the business community with the Business Briefs—a viable business-to-business forum for Chamber...

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