THE ABSOLUTE SINGLE WINDOW PLATFORM FOR ALL TRADE DOCUMENTS INCLUDING A FULL-FLEDGED CUSTOMS AUTOMATED SYSTEM A NEW APPROACH, AN INVENTIVE STRATEGY, AN IMMEDIATE IMPLEMENTATION AND QUICK RESULTS
Profile Who we are Know-how that makes the difference
TWM TRADEWORLDMANAGER Portal速
A complete automated customs system All-in-one multi-agency platform Value added service provider (VASP) P. 6/11
Real time transparency over customs operation Intelligence Revenue Trade facilitation P. 12/17
A multi-agency system The risk engine Standard risk criterion The super green lane Artificial intelligence and adaptive algorithms Section assignment Examining officers assignment P. 18/25
Who we are WEBB FONTAINE GROUP FZ-LLC WEBB FONTAINE GROUP FZ-LLC IS A COMPANY REGISTERED IN DUBAI, U.A.E., ACTIVE IN THE FIELDS OF (I) SOFTWARE DEVELOPMENT VIA ITS SUBSIDIARY WEBB FONTAINE HOLDING S.A., REGISTERED IN SWITZERLAND AND (II) TELECOMMUNICATION SERVICES THROUGH ITS OVALWAVE TELECOM LIMITED SUBSIDIARY. THE COMPANY ALSO HAS OFFICES AND AFFILIATES IN FRANCE, CANADA, ARMENIA, THE PHILIPPINES, HONG-KONG, MALAYSIA AND NIGERIA. WITH A POOL OF HIGHLY EXPERIENCED PROFESSIONALS IN THE AREAS OF INFORMATION TECHNOLOGY COMBINED WITH SPECIALISTS’ KNOWLEDGE IN THE FIELDS OF CUSTOMS AND TRADE REFORM, WEBB FONTAINE PROVIDES TURNKEY SOFTWARE SOLUTIONS IDEAL FOR SINGLE WINDOW PLATFORMS, CUSTOMS OPERATIONS AND E-GOVERNMENT ACTIVITIES.
FIELDS OF EXPERTISE • Tailor made Single Window models and Web Portals • Capacity building and Customs Modernisation • Executive Information systems
• Administration of the NCS web portal (www.customs.gov. ng), delivering up to date statistics for the Government and authorized economic operators. • Comprehensive Customs modernisation and trade facilitation program, the latest achievement being the introduction of electronic payment.
• Provision and Implementation of IT and Telecom Solutions • Implementation of full-fledged e-Trade systems (E2G, G2G, B2G)
CURRENT ACTIVITIES Webb Fontaine has successfully completed and is currently managing important projects throughout the world in the field of Customs. Key projects include: Nigeria Customs Service (NCS): • Provision of IT & Telecom Infrastructure countrywide for the automation of Customs procedures. • Implementation of the TradeWorldManager, Webb Fontaine’s Single Window platform tailored in Nigeria to link the following regulatory e-documents within the same transactional operation: scanning agencies reports, bank foreign exchange forms and bureau of standard certificates associated with the Customs declaration. • Installation of the GovernmentExecutiveVision (GEV), for the monitoring of risk, revenue and cargo dwell time within the Customs administration.
Philippines, Bureau of Customs: • Implementation of a Value Added Service platform (VAS) for the online submission of Customs declarations by the trade operators and clearance of corresponding permits by the regulatory agencies. • Customs modernisation project (E2M). Establishment of the TWM Single Window platform to support integrated e-payment, licenses, valuation, passengers clearance, transshipment operations, raw materials management, on-line release of containers and other trade related documents. Armenia State Customs: • Implementation of the complete Customs TWM component together with national e-documents. • Provision of IT & Telecom equipment for Customs throughout the whole country. Benin Customs: • Implementation of a Customs reform and modernisation programme funded by the Millenium Challenge Account (USAID)
Know-how that makes the difference STREAMLINE YOUR BUSINESS PROCESS A well-defined analysis of the business processes of any government administration or enterprise department will certainly reveal redundancies and unnecessary steps. Elimination of these hurdles can lead to major savings in time and money. Webb Fontaine can help, together with your company to identify and analyse the present approaches in order to create an ideal process using the latest and most effective technologies.
MANAGE CHANGE Change in the enterprise or government is often seen as a threat and rejected by a majority of employees. A careful plan involving a clear information policy, training and incentives can accelerate the approval of reforms and save precious time and money for your company. Consult Webb Fontaine to evaluate your needs.
PROCUREMENT Ask Webb Fontaine to ensure that the IT products and services you are buying fit your needs at the best possible price.
PROJECT MANAGEMENT AND PLANNING Webb Fontaine can establish a detailed plan for the implementation and delivery of your IT project and assess the quality of its execution on a continuous basis. Our project managers have proven expertise of major endeavours in occasionally challenging environments.
With a large pool of highly specialized experts, Webb Fontaine provides the know-how that makes the difference.
A complete automated customs system SINGLE WINDOW CONCEPT
FULL-FLEDGED AUTOMATED CUSTOMS SYSTEM
The TradeWorldManager Portal® technology integrates electronic trade documents, from any Government agency such as Customs, Regulatory Agencies, and Scanning agencies, Revenue Authorities, Freight Forwarders, Banks, Shipping lines or Port authorities into a common platform constituting the backbone of a National Single Window.
A complete Customs system on its own, it embraces all core Customs functions:
TWM offers users the possibility to design an unlimited number of e-documents and corresponding processing pathes within record time, e.g. management of used vehicles, central bank forms, licenses and permits, bureau of standard documents. In addition TWM allows the interconnection of all these documents within a global transaction-rich operation. TradeWorldManager fully automates customs procedures and offers all economic actors access to trade operations through the Internet, it covers: • Advanced pre-lodgement of declarations and cargo manifests
• Electronically processed bank transactions (pre-payments or real-time electronic payments)
• Manifest management • Declaration processing • Accounting (cash, credits, statements, prepayment, epayment) • Warehouse management with guarantee control • Temporary import/export and processing programs with guarantee management, excises monitoring • Integrated tariff • Transit shed management • Valuation check during declaration assessment and through Selectivity • Transit bonds management (road, railway, transshipment) • Selectivity on any e-document (manifest, SAD, company profiles, bank form, other government agencies forms.), risk assessment driven by auto-adaptive criteria, built on Memory Based Reasoning mechanisms (MBR)
• Full Internet processing of all trade documents • Processing of all Regulatory Agency documents and matching against clearance documents • Multi-agency Risk Management • All trade transactions are web- based and on-line
Creation of specification codes for some products will help in setting up price ranges within the valuation module and will enhance the management of product accounts within the suspense procedures module.
The TradeWorldManager Portal速 software is a comprehensive java based Customs system and a Single Window platform built on the latest technologies. It is based on N-tier architecture and can be accessed through the internet [web based] and is also database and OS independent. The common platforms are Linux and Windows (XP, Vista) accessing an Oracle database. TWM offers the latest security features such as SSL connectivity (Secure Socket Layer) and electronic signature for sensitive e-documents such as the Customs declaration or electronic payments. TWM login to the system, which can be performed through biometric recognition (e.g. finger print) or smart cards, sets the access rights and business units available for this user for the whole session.
assessment and storage in the legacy database. Thin-TWM also processes payments following the same principle. As Thin-TWM is technically powered by TWM, it is possible to attach image files from scanning companies, commercial invoices or certificates from Government agencies directly to the Customs declaration. Thin-TWM is the ideal software for Customs administrations relying on a legacy system but in need of an immediate technological upgrade. Thin-TWM is the perfect e-governance tool for countries looking for a smooth transition from the legacy system to a complete and independent system such as TWM. Thin-TWM offers users the capability to design a number of customized e-documents to compensate the lack of flexibility of the legacy software:
THIN-TWM, IN NIGERIA AND PHILIPPINES Webb Fontaine designed a complete set of e-documents and associated business processes for the Bureau of Customs (BOC) in the Philippines, namely licensing for government agencies, transhipment, raw materials liquidation, passengers baggage entry system, on-line release of containers at the port.
TWM in the Customs Long Room in Yerevan, Armenia
THIN-TWM, A TECHNOLOGICAL BOOST FOR YOUR LEGACY SOFTWARE: Thin-TWM is a light version of TWM which performs as a visual interface (client) for the legacy Customs system and processes Customs transactions as if they were originating from the legacy client. Thin-TWM client performs a full validity control of the customs declarations from the graphical interface prior to direct
Secure e-payments in the Philippines are automatically transmitted to the banks through signed XML documents upon assessment of the declaration. BOC still operates the legacy system server in the background for the processing of standard documents (SAD, manual payments) through the graphical client of Thin-TWM. In Nigeria, where Thin-TWM is also implemented, Webb Fontaine created a complete interface for the management of foreign exchange documents (Form M) from banks and risk assessment reports from PSI companies. WEBB FONTAINE
All-in-one multi-agency platform
Access to all documents from Customs, Regulatory Agencies, Banks, Port Authority, Scanning Agencies within a single desktop window. With adequate permissions, a user can reach documents from all agencies.
TWM PROVIDES THE CAPABILITY TO CLEAR DOCUMENTS FROM SEVERAL AGENCIES AT ONCE: E.G. BANK FORM (PINK FORM), CUSTOMS DECLARATION, RISK ASSESSMENT REPORT WITH SCANNED IMAGES. MANIFEST AND BILLS OF LADING WITH REMAINING QUANTITIES CAN ALSO BE VIEWED FROM THE CUSTOMS ENTRY.
Value added service provider (VASP) ADVANCED VALUE ADDED SERVICE PROVIDER (VASP2) UN - ASPA Stage 4 A single government website allows users to customize a secure one-stop-shop portal that will enable direct access to government services.
TWM VASP 2 PORTAL
The VASP TWM server can also be used to add other services, unrelated to Customs, which are of interest to its clients, or to integrate legacy systems (such as knowledge database, price and description of services, accounting, personnel management, etc...) through its own Internet portal.
CUSCAR CUSDEC XML
ON LINE PROCESSING
Each Value Added Service Provider (VASP) can have its own TWM server linked to the Customs TWM server in order to assess the conformity of trade documents such as the declaration or the e-manifest in real time. Clients are therefore provided with a full data validation with online access to upto-date government databases. These contain National data such as regulations, tariff and exchange rates before the electronically signed e-document is lodged “error free” into the Customs system for final processing.
VASP 1 PORTAL
USERS WAREHOUSE MANAGEMENT MANAGEMENT
STATISTICAL E-PAYMENT MANAGEMENT
E-SINGLE ADMINISTRATIVE DOCUMENT (SAD)
USER PROFILE E-MANIFEST MANAGEMENT
E-PASSENGER RISK DECLARATION MANAGEMENT
LEGACY VALUE ADDED SERVICE PROVIDER (VASP1) The VASP prepares and sends an EDI message containing the electronically signed trade document. Sometimes the data is checked against the VASP proprietary data prior to transmission. In all cases the data is checked by the TWM that either validates the message for immediate processing and acknowledgment, or sends back an e-error message requesting the re-sending of the corrected EDI message.
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A STATE-OF-THE ART WEB PLATFORM ALLOWING TRADERS AND TRADE OPERATORS, TRANSPORTERS AND CARRIERS, CUSTOMS BROKERS, WAREHOUSE OPERATORS, BANKS AND SURVEILLANCE AGENCIES TO CONDUCT E-BUSINESS WITH CUSTOMS ADMINISTRATIONS AND OTHER GOVERNMENT AGENCIES FROM THEIR RESPECTIVE PREMISES.
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Real time transparency over customs operations The GOVERNMENTEXECUTIVEVISION™ (GEV) is a unique tool which interfaces with any existing Customs transaction application and provides Government officials and Customs Management with real time revenue figures, trade statistics, clearance time details, as well as online intelligence records and office productivity information. GEV also delivers continuous loss of revenue records in addition to accrued fraud amount following physical examinations. Diagrams and charts can be tailored online to accommodate previous years’ figures or additional comparison schemes. GEV offers a powerful extraction utility for the rapid generation of Management reports, as well as a set of standard Economic, Trade and Financial reports.
GEV comprises a complete monitoring system which tracks the performance of Customs sites or individual employees focusing particularly on transaction flow or examiners workload. It is also possible to supervise Customs operations through the deployment of IP cameras, reachable within an interactive country map.
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In addition, GEV provides online graphical indicators on the proportion of selected entries and evaluates the risk factor associated with each transaction as well as the level of compliance of the corresponding traders. Using a user friendly GEV interface, Managers can define “on the fly” events which will trigger an alert through SMS or email as soon as the event criteria is met. Events can be as comprehensive as a sudden drop in revenue, a bottleneck within the processing path or a potential collusion between an examiner and a clearing agent.
Google Earth™ map with online revenue (green line at the top of the page) and exemptions (red line). Four diagrams: intraday, 7 last days, last month and last 12 months.
With the comfort of a touch screen, through Google Earth™ or integrated country maps the user can focus on a region or a specific customs office and, if needed, concentrate on a restricted range of products or customs regimes. Once the selection is completed, GEV produces real time graphical snapshots on Customs performance and delivers comprehensive e-registers, which are readily printable (PDF, excel) or which interface with existing applications through xml files.
IMPLEMENTATION STRATEGY When implemented in a country GEV is loaded with initial national information from the Customs administration system namely reference data affiliated with brokers, companies, customs offices, warehouse codes, Customs examiners, taxes, budget codes, harmonized international reference codes including regimes, currencies, countries, location codes, plus the integrated tariff with corresponding rates. GEV accommodates more than 30 reference tables which are constantly replicated online from the Customs administration server.
A specific Webb Fontaine Development Unit is constantly ensuring GEV compliance with mobile technology. In addition GEV delivers statistics for other revenue authorities’ bodies such as VAT and Income taxes and is tuned to Interface with Port authorities’ applications. Further options of GEV include a device for revenue simulation operating on variations of tax rates as well as a revenue forecast facility based previous years’ models.
The implementation unit will populate GEV Data Warehouse with previous years’ transactional data. The implementation unit will configure GEV to accommodate the country map, region maps, cities maps and customs offices maps and will enter the GPS coordinates of all Customs locations including warehouses and inland container depots.
GEV is compliant with GPS tracking facilities for cargoes in transit.
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REAL TIME UPDATE OF DATA WAREHOUSE • Granular information is constantly downloaded from the legacy server to the GEV DATA WAREHOUSE server using SSL communication via XML files • Data Warehouse information is instantaneously aggregated in specific DATA MARTS for Intelligence, Trade Facilitation, Revenue, Management, Statistics • Can be adapted to include any other type of Data Mart
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Intelligence REDUCE FRAUD WITH REAL TIME INTELLIGENCE AT EACH STEP OF THE CLEARANCE PROCESS • Oversee every step of a transaction from a central point • Be alerted when a sensitive product is being declared • Follow all transactions of a selected trader
MANAGEMENT Manage the whole Customs operation from anywhere
• Improve risk analysis criteria on the basis of fraud tracking records
• Measure and compare the productivity of each Customs office or inspector
• Access information on enterprises
• Allocate sensitive tasks either automatically or manually from headquarters
• Be alerted when exoneration exceeds a given amount • Cross check Customs declaration with cargo manifest • Be alerted when a transaction appears suspicious before it is completed
• Dispatch alert or instruction messages to one or all Customs staff, Security and smart cards management
• Monitor temporary imports or goods in transit until they leave the country
GEV provides online risk assessment for each declaration, with real-time evaluation of the following risk factors on a scale from 0 to 1: • Collusion risk between the broker and the examiner • Duties and taxes deviation from company usual trends • Invoice value deviation from company trends • Exemption range compared to trends • Fraud indicator which shows the difference on duties and taxes before and after examination The risk associated to each entry is compiled and averaged for each company and declarant.
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INCREASE YOUR CUSTOMS REVENUES WITH REAL TIME MONITORING • Follow the National or regional Customs revenues in real time • Be alerted if the revenue from a product or group of products should drop or increase compared to previous year/month • Monitor payments to banks or Central Bank
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Trade facilitation BECOME MORE ATTRACTIVE FOR INVESTORS BY MAKING YOUR COUNTRY TRADE EFFICIENT • Be alerted when the clearance process exceeds a time limit • Obtain statistics on average time needed for each step of the clearance process by office, regionally or nationally
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A multi-agency system URM™ (UNIVERSAL RISK MANAGEMENT) SYSTEM IS WEBB FONTAINE’S MULTI-AGENCY RISK MANAGEMENT PLATFORM. URM IS EASY TO CONFIGURE AND CAN BE PLUGGED TO ANY TRANSACTIONAL COMPONENT OF THE TRADEWORLDMANAGER® SOFTWARE IN ORDER TO PROVIDE RISK ASSESSMENT AND MANAGEMENT CAPABILITIES TO ANY E-DOCUMENT’S WORKFLOW. The TradeWorldManager® technology allows the integration of any electronic trade document, from any government or private agency, such as customs, regulatory agencies, security agencies, revenue authorities, banks, shipping lines or port authorities into a common platform constituting the backbone of a National Single Window for cross-agency electronic trade transactions.
MULTIPLE RISK ENGINES The URM engine is Webb Fontaine’s powerful software which computes risk profiles within occurrences of e-documents. A specific set of risk profiles and e-documents using the URM engine constitutes a “risk engine”; e.g. the Customs risk engine or the Port Authority risk engine. As many risk engines as requested can be implemented on agencies’ specific electronic documents to accommodate the needs of the various agencies within the Single Window environment. As many risk engines as requested can be implemented on agencies’ specific electronic documents to accommodate the needs of the various agencies within the Single Window environment.
COORDINATED RISK MANAGEMENT Representatives of various agencies involved in a common electronic transaction can contribute to the configuration of a common risk engine
FLEXIBLE AND POWERFUL DESIGN FEATURES Before configuring the risk engine, selected personnel within the Risk Management units of each agency will first identify the different types of fraud or threats for revenue involved in each individual transactional scheme. Then, through an intuitive user interface, each agency will create the identified risk profiles, also called risk criteria, within the URM system. For instance, when configuring the risk factor pertaining to the Single Administrative Document (SAD), the Customs risk unit will typically create risk criteria which focus on a range of sensitive products, a set of countries of origin or a list of suspicious declarants. Customs criteria can also refer to all data elements from edocuments from other agencies which are directly linked to the SAD, such as the matching bill of lading the corresponding bank forex form or an attached import permit, in addition to all data elements from the Customs declaration itself. Within a risk criterion, each individual agency (e.g. Port authority) willing to target an instance of e-document (e.g. manifest) will be able to focus on parameters from that particular e-document or another one from the same agency (e.g. bill of lading). This criterion may also target parameters from linked edocuments from other agencies: a Port Authority using TWM will trigger URM on the manifest when allocating a rotation number with risk criteria targeting fields from the bill of lading but also from the attached certificate of origin e-document. In order to establish a link between agencies’ e-documents, URM uses TWM-Inter, Webb Fontaine’s set of technologies and protocols that allow communication between the TWM systems of different agencies.
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The risk engine Risk criteria within TWM are grouped in several categories: there are Standard criteria , Super Green Lane criteria, Valuation criteria and Other Government Agencies criteria.
THE STANDARD RISK CRITERION The following criterion is a standard criterion for Customs.
Targeted risk is the winning factor for trade facilitation and revenue collection.
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Standard risk criterion THE LEFT PANEL The parameters on the left are data elements from the Customs declaration (SAD General Segment and item) plus data elements from the corresponding bill of lading and bank form. It is also possible to refer to global statistical data, ratios or average values. Webb Fontaine can customize the URM engine to access any data elements from any e-document provided that there is a logical and direct link between e-documents. The elements are organized into a tree format.When building the criterion, data element are identified by the staff from the risk unit and dragged and dropped on the condition panel described below.
THE CONDITION PANEL In this example of Customs criteria, the condition panel on the right describes the nature of the targeted type of cargo: An item cleared in the Customs office with code “PHMNL”, its country of origin is Georgia, the currency code on the corresponding forex form should be different from USD and the amount of the invoice value is above 10,000 in national currency. The criterion will hit the declaration if any of its container codes contains the string “HKW29”.
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THE RULE PANEL The rule panel describes the action to be triggered when the condition is met by the declaration:
In this example, â€œaction rulesâ€? correspond to color channels in Customs operations. The risk unit defines the actions to be taken for that rule, for example physical control for red lane and no control for green lane. URM is flexible enough to cater for different colors including orange for scanning or brown for specific queries. The risk unit decides on the proportion of red, yellow channel or blue channel declarations which will be assigned by this particular criterion when hit. The rule panel can be tailored online to accommodate columns with statistical figures such as the total number of hits versus the total number of transactions, global indicators on the performance of the criterion resulting from feedback information from physical inspection.
By default, URM offers the choice of several colors for selection, it is possible to add new colors during URM setup.
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The super green lane URM allows risk units of each agency to define Super Green Lane criteria (SGL), these criteria have the highest priority for the cases when agencies wish to confer some actors a de facto green lane to allow the implementation of a “White List” policy. When a SGL criterion is hit, the e-document skips the overall risk management process including the usual random selection step.
The SGL criterion is similar to the standard criterion except that the rule panel is set to 100% green channel with no possibility for modification; the example of condition panel shows:
which allocates the Green Channel for any consignee whose code starts with
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Artificial intelligence and adaptive algorithms RISK ASSESSMENT
MEMORY BASED REASONING
Within the context of Risk Management at Customs where other government agencies have placed their own risk criteria on the SAD’s risk engine, the system returns a color lane for each individual agency, which needs to re-route the declaration to the green channel before final assessment of the declaration by Customs:
URM is capable of learning from previous risk assessments, as it incorporates Memory-Based Reasoning (MBR) principles that keep track of previous occurrences of a given cluster, meaning previous values for a particular combination of sensitive fields such as, for example, company code and product code; URM will be more leaning to select a declaration if the clusters of that declaration have proven risky in the past.
TWM displays all selections lanes when assessment is requested. For example, an entry may be routed by the Health Dept., then by the Agriculture Ministry, a third time by Standards Organization, and finally by Customs who performs the assessment, only possible when all lanes have been reverted to green. During Customs inspection, the examiner evaluates the result of URM selection and captures relevant types of fraud, if any. According to the value of these fraud types, the system automatically quantifies the relevance of the criteria which hit the declaration for further consideration by the selection algorithm.
If the risk unit is willing to monitor more closely the different risk factors, it is possible to refer to MBR variables from the risk criterion out of the list of data elements. These variables include the current level of risk of individual clusters, linear Pertinence and Confidence coefficients; however, the system is capable of handling automatically these parameters.
DOCUMENT PROCESSING PATH Plugging the URM Risk engine to any existing e-document can be done at any point of the e-document’s lifecycle. It requires that the e-document processing path be modified to support the risk assessment operations and statuses; with a few programming steps, risk management capabilities can be added to the workflow of any e-document. Once added to an edocument, the risk management system can be configured and accessed by the user directly through TradeWorldManager’s single window interface. For example if URM is integrated to a simple operation such as the creation of a company record, TWM will need to be modified to include new resulting operations such as the amendment of the selected record or the rerouting to green of the record.
Pertinence relates to how dispersed the existing data is, with more clustered data indicating higher reliability and having a higher pertinence rating. Confidence is a measure of probability based on the number of previously recorded data, with higher volumes of data being statistically more reliable and having a higher confidence rating. The overall mechanism of color assignment within a criteria as well as the assignment of risk probability within MBR are based on simulations of Gaussian distributions, according to best practices.
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Section assignment As a comprehensive risk management engine, URM also manages and optimises workload across the workforce by assigning cases to specific examiners, based on user-defined workload management configuration. During the selection process URM automatically assigns a section for the declaration and subsequently assigns an examiner from that section. The section assignment process is based on a similar approach to the risk criteria setup: within a Section Profile box, the risk management unit specifies the criteria that best describes the section, e.g. for a Customs section specialised in the examination of cars, the section criteria will focus on product code “motor vehicles”, therefore if the declaration dealing with cars is selected, the system will automatically assign this section and one of its associated examiners
This section profile deals with products for which nomenclature starts with “8702” (motor vehicles). URM is able to prioritize Section Profiles, for example if a declaration hits several profiles, the chosen section will be the one which, according to the risk unit configuration, has the highest priority. 24 WEBB FONTAINE
Examining officers assignment THE RULE PANEL SHOWS:
URM allocates sections according to colors, for example if the color is blue or red, the assigned section will be “CARS”, otherwise, if yellow, the section will be the “DOCUMENTARY” section. The rule panel accommodates columns with statistical figures such as the total number of declarations hit by each selected profile For each individual section, examiners can be assigned different timeshare coefficients, indicating their level of availability as a percentage. The URM engine will intelligently assign transactions to each examiner on a random basis, while trying to achieve a balanced workload based on timeshare coefficients.
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Webb Fontaine www.webbfontaine.com email@example.com
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