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livin Fishburn Local Offer 2012-15

With the community at heart


Equality and Diversity livin aims to ensure that Equality and Diversity lies at the heart of our business and allows our customers to access high quality services tailored to their individual diverse needs. It is our policy to provide access to services and employment equality to all, irrespective of age, race or ethnic origin, gender, marital or family status, religious or philosophical belief or political opinion, disability, nationality or sexual orientation. As part of our commitment we, and our working partners, aim to treat everyone as equal citizens and recognise, support and value the diversity of the communities in which they live. Contact Us Communities Team livin, Farrell House, Arlington Way DurhamGate, Spennymoor, Co. Durham, DL16 6NL 0800 587 4538 (free from a landline) or 0300 111 2234 (low rate call from a mobile phone depending on your network) contactus@livin.co.uk

livin.co.uk


Welcome to your Local Offer Local offers are the standards set by you, our tenants, that we will use and monitor from April 2011. livin’s previous local offer has been completed and now pledges that in each community we will deliver the local offers or actions detailed in this document. Delivery of the local offers will be monitored by livin tenants. The local offers are based on what we have learnt from your community through producing 19 community plans in 2011 and 2012. The local offers have taken the previous actions from the community plans, remaining promises from transfer and your views to create a new set of standards and actions in your area. livin wants to provide, safe and attractive communities that people want to live and work in. The main Community Plan is still available on www.livin.co.uk and forms the basis of our knowledge about Fishburn. The intelligence used in this Local Offer comes from a number of different data sources, including the 2001 Census, Experian Mosaic Public Sector Profiles * (locally based information) and from comprehensive consultation with local residents, groups and partner organisations. * This information groups together and classifies households with similar behaviours, characteristics and lifestyles.


Your community Fishburn has a population of approximately 2,454 and the average house price is £74,790. The average weekly income is £390 which is £20 lower than the North East average. livin is the main registered housing provider for the area and owns 195 properties, consisting of one and two bedroom bungalows, two to four bedroom houses, and bedsits. 52.3% of livin’s properties are houses and 45.6% are bungalows. There is a wide range of housing tenures with 70% of households owing their own home. This is higher than the County Durham average of 66.7%. 23.9% of households live in social housing (including livin properties), this is similar to the County Durham average. 4.5% of households live in privately rented properties. 29.2% of households in the community consist of single persons, and 52.2% are couples or families. The community is served by Fishburn Parish Council and is part of the East Durham Rural Area Action Partnership.

Services and facilities

Residents feel that the Centre plays an important role in bringing together local residents and helping to improve community cohesion. There is good access to nursery and primary school education in the village. However children must travel out of the village to access secondary education. Mosaic profile intelligence indicates that the majority of households within the community are likely to access information and services through direct face to face contact, or through indirect contact via local newspapers. Transport links Residents say that the current public transport service does not meet their needs, making it difficult for them to travel out of the village for employment, further education and health services. Crime and antisocial behaviour

Your local Beat Team have stated that the majority of issues reported from this community are in respect of minor criminal damage and youth ASB. During 2011/2012, livin received three complaints of nuisance and antisocial behaviour in the community.

The community has access to health facilities but there is a need to travel for hospitals and dentists. Fishburn has limited access to shopping facilities and travel out of the area is required for specialist goods and services.

However residents say that they are fearful of becoming a victim of crime or antisocial behaviour.

Fishburn has a popular Community Centre, formally known as the ’Welfare Hall’, that provides a wide range of health and social activities for local residents.

Mosaic profile intelligence highlights that the majority of households living within the community will have an average to very high perception or fear of becoming a victim of crime or antisocial behaviour. .

Average house price:

£74,790

Population:

2,454

livin homes:

Average weekly income:

195

£390


Employment The number of residents in employment or actively seeking employment is slightly higher than the County Durham average. When compared to the rest of Durham County, higher than average numbers of residents are employed in personal services (e.g. care assistants, leisure assistants), associated professional and technical roles or within skill trades, such as, electricians, motor mechanics and plumbers.

In August 2010, 11% of residents that were claiming an out of work benefit were claiming Incapacity Benefit as a result of disability or illness. This is similar to the County Durham average.

In May 2012, there was a similar percentage of residents unemployed for a period of up to six months when compared to the rest of County Durham. However, there were lower than average percentages of residents unemployed for six months or more when compared to the rest of the County.

Mosaic profile intelligence highlights there to be an average to very high likelihood of residents within the community being smokers.

During June 2012, 36.9% of residents that were claiming Jobseekers Allowance were 16 to 24 years old and 53.4% were 25 to 49 years old. This is higher than the County Durham average. 9.8% were aged 50 years or more, this is lower than when compared to the County Durham average of 14.8%. Residents have told livin that they must travel out of the local area to access employment and training opportunities. Public transports links from the village make it difficult for some residents to access employment and training opportunities Health The general level of health in the community is poorer when compared to the Durham County average. The level of health related deprivation within the East Durham Rural AAP area (including Fishburn) is high when compared to national figures. This will provide real challenges for livin and partner agencies when tackling health related issues and increasing employability and access to work for its tenant and local residents.

Incidents of coronary heart disease, diabetes, chronic obstructive pulmonary disorder (long term damage to the lungs) and high blood pressure are higher within the community when compared to the rest of County Durham.

Education 33.2% of residents have no formal qualifications. 13.4% of residents from the community are educated to degree level, this is lower than the County Durham average.

Your community issues:

Unemployment Poor public transport links Lack of youth facilities


Your community priority rating livin has been able to rate Fishburn based on the issues that are important in your community. The areas needing the highest priority have been rated as BRONZE.

GOLD

we will support and maintain throughout 2012-2015

SILVER

we will plan actions to address the issues and monitor throughout 2012-2015

SILVER

BRONZE

BRONZE

we will take actions throughout 2012-2013

Community Issues

Priority Rating 2011 - 2012

Priority Rating 2012 – 2013

Buying a house

SILVER

SILVER

livin housing lets

GOLD

BRONZE

Demand for livin housing

SILVER

BRONZE

SILVER

BRONZE

GOLD

GOLD

Average household income

BRONZE

BRONZE

Rent arrears

SILVER

BRONZE

Qualifications (5 GCSE’s Grade C & Above)

GOLD

GOLD

Community environmental survey

SILVER

SILVER

Overall community rating

SILVER

SILVER

Average repair costs per property Long term unemployment (6 - 12 months)

Your community priority rating explained There is a need to improve money advice in the community to help raise income levels, reduce rent arrears and explore the increasing cost of repair to our homes. Although ranked Gold livin must also work in partnership to reduce unemployment for residents, specifically those aged 16 to 49 years, and promote and encourage opportunities for education and training which was raised during consultation by residents but also further investigation of unemployment data. There is also a need for livin to investigate the reasons why tenants are moving out of its homes. livin | with the community at heart


Buying a house In general, homes in Fishburn are affordable for most households. Therefore this has been rated Silver. However, many residents will require extra support to access affordable housing in the community. livin is investing in Fishburn to help the community access affordable homes and we expect to have built 15 new properties by the end of 2014. These homes will consist of two bedroomed bungalows and two and three bedroomed houses. livin housing lets and demand In any community you can expect to see people moving in and out of the area. Fishburn has a higher than average number of people moving out of livin’s homes. The reasons tenants have stated for leaving are varied. We want our tenants to be happy in their homes and settled in their community. Therefore we have given this issue a Bronze rating and will look to investigate the reasons why our tenants choose to leave our homes. Demand for livin properties in Fishburn has decreased over the past year. We have therefore given a Bronze rating to this. livin must find ways to increase the level of demand for our homes within the village. Education and training opportunities The percentage of residents with five GCSE grades (Grades C and above) is higher than the County Durham average. We have therefore given a Gold rating to this. The percentage of residents with a degree or professional qualification is lower when compared to the rest of County Durham. livin is keen to help maintain educational opportunities for its tenants and local residents and aim to do this by working closely with local schools, colleges and community groups.

livin | with the community at heart

Unemployment Short term unemployment of up to six months is similar to the rest of County Durham. Longer term unemployment of over six months is lower than the County Durham average so this indicator has been rated as Gold. We have identified that people aged 16 to 49 find it particularly difficult to find jobs. livin is committed to supporting these age groups into work and will actively promote training, apprenticeship and employment opportunities through the livin Futures Partnership and by working in partnership with local community groups, agencies and local businesses. Household income The weekly household income in the ward of Fishburn and Old Trimdon is estimated to be £20 lower than the North East average. This has been rated as Bronze. Mosaic profile intelligence indicates that that approximately a third of households within the community are likely to have a net annual household income of up to £24,999. livin is keen to help residents in Fishburn that receive welfare benefits learn new skills to gain employment and increase household income. We aim to do this by working closely with community groups, agencies and local businesses. livin also provides a dedicated Smart Money service within the community that can help provide information and sign posting about money and debt management. Rent arrears The level of rent arrears in Fishburn are higher when compared to the rest of livin’s communities. Therefore we have given this a Bronze rating. livin is aware that not all un paid rent is simply a refusal to pay and therefore will offer support and guidance through our Smart Money Team to those residents but take robust recovery action against those residents who refuse to pay.


Local Offers Fishburn


Local Offers livin’s Community Coordinator will identify livin tenants and refer them for employment training sessions. livin will deliver a signposting service to livin tenants aged 16 to 24 years with the aim of raising financial confidence. livin will work in partnership with Crimestoppers to address anti-social behaviour and crime and promote tools that will help tenants report those people responsible. livin will attend Police and Communities Together (PACT) meetings as required throughout the year to discuss issues facing the community and to ensure livin resources are targeted in the appropriate areas. livin will organise two Jobs Fairs in early summer and late Autumn 2013 to provide support to residents seeking to secure employment with transport to them if required. livin will work in partnership with Job Centre Plus and local employers to provide both work experience placements for residents and Employability Training around CV preparation, completing application forms, interview techniques and job search training. livin will develop a pre-apprenticeship programme for residents aged16 – 18 years, focusing on introductions to vocational training, employability training and work experience. livin will work in partnership with Durham County Council and local schools to encourage participation in local environmental initiatives. livin will publish its Environmental Assessment Annual Programme detailing the frequency and month(s) of inspection. livin will work with the Community Centre to help to increase the number of community volunteers and local residents using the building. livin will work in partnership with local health providers to support identified health priorities for the area. livin will build 15 affordable homes to rent that help meet local housing need and try to reduce the number of residents moving out of Fishburn.


Full details of the system used for these ratings can be found in livin’s Community Plan for Fishburn. To view or request a full copy of livin’s Community Plan for Fishburn please visit www.livin.co.uk or contact us on 0800 587 4538 (free from a landline) or 0300 111 2234 (cheap rate from mobiles depending on your network).

Fishburn Local Offer  
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