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livin Ferryhill Village and Cleves Cross Local Offer 2012-15

the community at heart


Local Offer

Ferryhill Village and Cleves Cross Equality and Diversity livin aims to ensure that Equality and Diversity lies at the heart of our business and allows our customers to access high quality services tailored to their individual diverse needs. It is our policy to provide access to services and employment equality to all, irrespective of age, race or ethnic origin, gender, marital or family status, religious or philosophical belief or political opinion, disability, nationality or sexual orientation. As part of our commitment we, and our working partners, aim to treat everyone as equal citizens and recognise, support and value the diversity of the communities in which they live. Contact Us Communities Team livin, Farrell House, Arlington Way DurhamGate, Spennymoor, Co. Durham, DL16 6NL 0800 587 4538 (free from a landline) or 0300 111 2234 (low rate call from a mobile phone depending on your network) contactus@livin.co.uk

livin.co.uk


Local Offer

Ferryhill Village and Cleves Cross

Welcome to your Local Offer Local offers are the standards set by you, our tenants, that we will use and monitor from April 2011. livin’s previous local offer has been completed and now pledges that in each community we will deliver the local offers or actions detailed in this document. Delivery of the local offers will be monitored by livin tenants. The local offers are based on what we have learnt from your community through producing 19 community plans in 2011 and 2012. The local offers have taken the previous actions from the community plans, remaining promises from transfer and your views to create a new set of standards and actions in your area. livin wants to provide, safe and attractive communities that people want to live and work in. The main Community Plan is still available on www.livin.co.uk and forms the basis of our knowledge about Ferryhill Village and Cleves Cross. The intelligence used in this Local Offer comes from a number of different data sources, including the 2001 Census, Experian Mosaic Public Sector Profiles (locally based information) and from comprehensive consultation with local residents, groups and partner organisations. * This information groups together and classifies households with similar behaviours, characteristics and lifestyles.


Your community Ferryhill Village and Cleves Cross community has a population of 6,373 and the average house price is £54,051. The average weekly income is £370 which is £40 lower than the North East average.

Mosaic profile intelligence indicates that the majority of households within the community are likely to access information and services through direct face to face contact, or through indirect contact via local newspapers.

livin is the main registered housing provider for the area and owns 928 properties, consisting of bedsits, flats, houses, bungalows and a supported housing scheme at Cleves Cross Grange. 60% of livin properties are bungalows. . Other housing providers include Three Rivers Housing and Durham Aged Miners Homes.

Crime and antisocial behaviour

There is a diverse mix of housing tenures with 60% home ownership and 3% private rented sector (which is smaller than the County Durham average). The community is served by Ferryhill Town Council and is part of the 4 Together Area Action Partnership. Ferryhill Village and Cleves Cross has an older population when compared to the County Durham average and 32% of homes are single person households. Services and facilities The community has a good range of services including a medical centre, library and numerous shops. Travel out of the area is required to visit larger supermarkets and specialist goods and services. Residents say that the current public transport service is poor and falls short of need and expectation. The community is well served by two local primary schools; Broom Cottages Primary and Cleves Cross Primary School. The local secondary school serving the community is Ferryhill Business Enterprise College. The nearest further education colleges are located at Bishop Auckland, Darlington and Durham, all of which will require access to public or private transport.

Your local Beat Team have stated that the majority of issues reported from this community are in respect of criminal damage, youth ASB and alcohol related ASB. During 2011/12, livin received 15 complaints regarding nuisance and ASB in the community. Mosaic profile intelligence highlights that the majority of households living within the community will have an average to very high perception or fear of becoming a victim of crime or antisocial behaviour. Employment The number of residents in employment or actively seeking employment is slightly lower than the County Durham average. Higher than average numbers of residents are employed in manual work such as labouring, bar work and cleaning. In May 2012 a large proportion of residents were claiming Jobseekers Allowance; but there was a lower percentage of long term unemployment when compared to the County Durham average. During June 2012, 33% of residents claiming Jobseekers Allowance were between 16-24 years old, this is similar to the County average. For those residents 50 years of age and over the percentage is slightly higher than the County average.

Average house price:

Population:

£54,051

6,373

livin homes:

928

Average weekly income:

£370


Local Offer

Ferryhill Village and Cleves Cross

Health The general level of health in the community is notably lower than the County average. 12% of residents claim Incapacity Benefit as a result of disability or illness. Education 43% of residents have no formal qualifications. Only 8% of residents from the community continue onto higher education which is 7% less than the County Durham average.

Your community issues: Activities for local people Anti-social behaviour Poor public transport Lack of facilities for young people Unemployment


Your community priority rating livin has been able to rate Ferryhill Village and Cleves Cross based on the issues that are important in your community. The areas needing the highest priority have been rated as BRONZE.

GOLD

we will support and maintain throughout 2012-2015

SILVER

we will plan actions to address the issues and monitor throughout 2012-2015

SILVER

BRONZE

BRONZE

we will take actions throughout 2013

Community Issues

Priority Rating 2011 - 2012

Priority Rating 2012 – 2013

Buying a house

SILVER

SILVER

livin housing lets

SILVER

SILVER

Demand for livin housing

GOLD

GOLD

SILVER

BRONZE

GOLD

SILVER

Average household income

BRONZE

BRONZE

Rent arrears

GOLD

SILVER

Qualifications (5 GCSE’s Grade C & Above)

SILVER

SILVER

Community environmental survey

SILVER

SILVER

Overall community rating

SILVER

SILVER

Average repair costs per property Long term unemployment (6 - 12 months)

Your community priority rating explained This rating has indicated a need to improve money advice in the community to raise income levels and explore the increasing cost of repair to our homes. Generally livin must also find ways to encourage people to stay in livin houses, look to assist in improving the local environment and work closely with some of its tenants to provide money advice and help reduce rent arrears but take robust action against those residents who do not pay their rent . Attention also needs to be given to supporting other areas such as education and unemployment.


Buying a house In general, homes in Ferryhill Village and Cleves Cross are affordable for most households. Therefore this has been rated Silver.

Long term unemployment and education As the figures for long term unemployment within the community are slightly higher than both the County and National averages this indicator has been rated as Silver.

However, many residents will require extra support to access affordable housing in the community.

However, we have identified that people aged 16-24 and 50 years and over find it particularly difficult to find jobs. There is also a higher than average number of people unemployed for up to six months. We are committed to supporting these groups to get back to work.

livin is investing in Ferryhill Village and Cleves Cross to help the community access new and affordable homes and we expect to have built a total of 21 new properties by the end of 2014. These homes will consist of two bedroomed bungalows and two and three bedroomed houses. Tenancy turnover and demand In any community you can expect to see people moving in and out of the area. Ferryhill Village and Cleves Cross has an average amount of people moving out of livin homes. We want our tenants to be happy in their homes and settled in their community. Therefore we have given this issue a Silver priority and want to encourage livin tenants to stay in their homes. We are encouraged that we have good demand for livin properties and have therefore given a Gold rating to this.

Average household income The weekly household income in Ferryhill Village and Cleves Cross is estimated to be ÂŁ40 lower than the North East average. Therefore, this has been rated Bronze as it is a high priority for people in Ferryhill Village and Cleves Cross. livin is keen to help residents in Ferryhill Village and Cleves Cross that receive welfare benefits to learn new skills to gain employment. We aim to do this by working closely with local community groups, agencies and local businesses. livin will use the expertise of its Smart Money Team who can help provide information and sign posting about money and debt management.


What have we done so far: •

• •

Assisted with funding for the Ladder Centre Jobs Club with the aim to offer one to one support to for residents improving their skills and opportunities to successfully obtain employment. livin has invested in the Ladder Centre which has provided a natural play area and growing areas to encourage healthy lifestyles. Through the livin Community Fund we have supported a local Community Interest Company allowing local children a chance to perform a musical production at Sunderland Empire


Local Offers Ferryhill Village and Cleves Cross


Local Offers livin’s Community Coordinator will identify livin tenants and refer them for employment training sessions. livin will deliver a signposting service to livin tenants aged 16 to 24 years with the aim of raising financial confidence. livin will work in partnership with Crimestoppers to address anti-social behaviour and crime and promote tools that will help tenants report those people responsible. livin will coordinate and attend quarterly drop in sessions to address anti-social behaviour. livin will organise two Jobs Fairs in early summer and late Autumn 2013 to provide support to residents seeking to secure employment with transport to them if required. livin will work in partnership with Job Centre Plus and local employers to provide both work experience placements for residents and Employability Training around CV preparation, completing application forms, interview techniques and job search training. livin will develop a pre-apprenticeship programme for residents aged16 – 18 years, focusing on introductions to vocational training, employability training and work experience. livin will work in partnership with Durham County Council and local schools to encourage participation in local environmental initiatives. livin will publish its Environmental Assessment Annual Programme detailing the frequency and month(s) of inspection. livin will support and promote community organisations that provide activities and projects for local people. livin will attend resident meetings and Police and Communities Together (PACT) meetings as required throughout the year to discuss issues facing the community and to ensure livin resources are targeted in the appropriate areas. livin will investigate the feasibility of improving boundary walls and providing additional parking at the Lakes Estate. livin will build 21 affordable new homes.

vin | with the community at heart


Full details of the methodology used for these ratings can be found in livin’s Community Plan for Ferryhill Village and Cleves Cross. To view or request a full copy of livin’s Community Plan for Ferryhill Village and Cleves Cross please visit www.livin.co.uk or contact us on 0800 587 4538 (free from a landline) or 0300 111 2234 (cheap rate from mobiles depending on your network).


Ferryhill Village & Cleves Cross Local Offer