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livin Chilton and Chilton Lane Local Offer 2012-15

with the community at heart


Local Offer

Chilton and Chilton Lane Equality and Diversity livin aims to ensure that Equality and Diversity lies at the heart of our business and allows our customers to access high quality services tailored to their individual diverse needs. It is our policy to provide access to services and employment equality to all, irrespective of age, race or ethnic origin, gender, marital or family status, religious or philosophical belief or political opinion, disability, nationality or sexual orientation. As part of our commitment we, and our working partners, aim to treat everyone as equal citizens and recognise, support and value the diversity of the communities in which they live.. Contact Us Communities Team livin, Farrell House, Arlington Way DurhamGate, Spennymoor, Co. Durham, DL16 6NL 0800 587 4538 (free from a landline) or 0300 111 2234 (low rate call from a mobile phone depending on your network) contactus@livin.co.uk

livin.co.uk


Welcome to your Local Offer Local offers are the standards set by you, our tenants, that we will use and monitor from April 2011. livin’s previous local offer has been completed and now pledges that in each community we will deliver the local offers or actions detailed in this document. Delivery of the local offers will be monitored by livin tenants. The local offers are based on what we have learnt from your community through producing 19 community plans in 2011 and 2012. The local offers have taken the previous actions from the community plans, remaining promises from transfer and your views to create a new set of standards and actions in your area. livin wants to provide, safe and attractive communities that people want to live and work in. The main Community Plan is still available on www.livin.co.uk and forms the basis of our knowledge about Chilton and Chilton Lane. The intelligence used in this Local Offer comes from a number of different data sources, including the 2001 Census, Experian Mosaic Public Sector Profiles* (locally based information) and from comprehensive consultation with local residents, groups and partner organisations.

* This information groups together and classifies households with similar behaviours, characteristics and lifestyles.


Your community Chilton and Chilton Lane has a population of 5,100 and an average house price of £40,022. The average weekly income is £370 which is £40 lower than the North East average.

Mosaic profile intelligence indicates that the majority of households within the community are likely to access information and services through direct face to face contact, or through indirect contact via local newspapers.

livin is the main registered housing provider for the area and owns 451 properties, 49% of which are bungalows. 60% of livin tenants in the community are over 60 years old.

Crime and antisocial behaviour Your local Beat Team have stated that the majority of issues reported from this community are in respect of minor criminal damage, vandalism and noise nuisance.

There is a diverse mix of housing tenures with 65% home ownership and 10% of households living in the private rented sector (which is higher than the County Durham average).

During 2011/2012, livin received eight complaints regarding nuisance and ASB in the community.

The community is served by Chilton Town Council and is part of the 4 Together Area Action Partnership.

Mosaic profile intelligence highlights that the majority of households living within the community will have an average to very high perception or fear of becoming a victim of crime or antisocial behaviour.

Chilton and Chilton Lane has a younger population compared to the County Durham average and 30% of homes are single person households. Service and facilities The community has access to a range of services including a medical centre, library and some shops. Travel out of the area is required to visit larger supermarkets and for specialist goods and services. The community is served by one local primary school; Chilton Primary School. The local secondary school serving the community is Ferryhill Business Enterprise College. The nearest further education colleges are located at Bishop Auckland, Darlington and Durham, all of which will require access to public or private transport.

Average house price:

£40,022

Employment The number of residents in employment or actively seeking employment is slightly higher than the County Durham average. Higher than average numbers of residents are employed in manual work such as labouring, bar work and cleaning. In May 2012, a lower percentage of residents were claiming Jobseekers Allowance for up to six months; but there was a higher percentage of longer term unemployment of 6 months and above when compared to the Durham County average. During June 2012, 38% of residents claiming Jobseekers Allowance were aged between 16-24 years old.

Population:

5,100

livin homes:

Average weekly income:

451

£370


Local Offer

Chilton and Chilton Lane

Health The general level of health in the community is the same as the County Durham average. In August 2009, 13.7% of residents were claiming Incapacity Benefit as a result of disability or illness. Education 42% of residents have no formal qualifications. Only 8% of residents from the community continue onto higher education which is 7% less than the County Durham average.

Your community issues: ASB Employment Environmental appearance of West Chilton Dog fouling Activities for young people


Your community priority rating livin has been able to rate Chilton and Chilton Lane based on the issues that are important in your community. The areas needing the highest priority have been rated as BRONZE.

GOLD

we will support and maintain throughout 2012-2015

SILVER

we will plan actions to address the issues and monitor throughout 2012-2015

SILVER

BRONZE

BRONZE

we will take actions throughout 2012-2013

Community Issues

Priority Rating 2011 - 2012

Priority Rating 2012 – 2013

Buying a house

SILVER

GOLD

livin housing lets

SILVER

GOLD

Demand for livin housing

SILVER

SILVER

SILVER

BRONZE

GOLD

BRONZE

Average household income

BRONZE

BRONZE

Rent arrears

GOLD

SILVER

Qualifications (5 GCSE’s Grade C & Above)

SILVER

SILVER

Community environmental survey

BRONZE

BRONZE

Overall community rating

SILVER

SILVER

Average repair costs per property Long term unemployment (6 - 12 months)

Your community priority rating explained This rating has indicated a need to support those activities that aim to reduce unemployment, especially among residents aged 16 to 24 years and explore the increasing cost of repair to our homes. livin must also find ways to improve and support local services and activities for local children and young persons in the community. livin must also work closely with its tenants to provide money advice with the view to improve household income. With our partners livin will need to assist in the improvements of the local environment.


Average household income The weekly household income in Chilton and Chilton Lane is estimated to be £40 lower than the North East average. Therefore this has been rated as Bronze as it is a high priority for people living in Chilton and Chilton Lane. livin is keen to help residents in Chilton and Chilton Lane that receive welfare benefits to learn new skills to gain employment. We aim to do this by working closely with local community group, agencies and local businesses. livin also provides a dedicated Smart Money Team that can help provide information and sign posting about money and debt management. Tenancy turnover and demand In any community you can expect to see people moving in and out of the area. Chilton & Chilton Lane has an average amount of people moving out of livin homes. We want our tenants to be happy in their homes and settled in their community. Therefore we have given this issue a Gold priority. We are encouraged that we have good demand for livin properties in Chilton & Chilton Lane and have therefore given a Silver rating to this. We understand that to achieve a Gold rating we must focus on Durham County Council’s community renewal plan and the housing options available for older tenants.

Long term unemployment As the figures for long term unemployment within the community (6 to 12 months) are higher than the County average this indicator has been rated as Bronze. However, we have identified that people aged 16-24 find it particularly difficult to find jobs. There is also a higher than average number of people unemployed for over twelve months. We are committed to supporting these groups to get back into work. Education There is a high number of people in this area without formal qualifications. This community issue has been rated Silver and livin will be working closely with schools and colleges to help raise this to Gold. Buying a house In general, homes in Chilton and Chilton Lane are affordable for most households. Therefore this has been rated Gold. However, some residents will require extra support to access affordable housing in the community. livin is investing in Chilton to help the community access new and affordable homes and we expect to have built up to a total of 25 new properties by the end of 2014. These homes will be two bedroomed bungalows.


Local Offers Chilton and Chilton Lane


Local Offers livin’s Community Coordinator will identify livin tenants and refer them for employment training sessions. livin will implement Foundation Of Light family learning initiative in Chilton in 2013/2014. livin will deliver a signposting service to livin tenants aged 16 to 24 years with the aim of raising financial confidence. livin will work in partnership with Crimestoppers to address anti-social behaviour and crime and promote tools that will help tenants report those people responsible. livin will coordinate and attend quarterly drop in sessions to address anti-social behaviour. livin will organise two Jobs Fairs in early summer and late Autumn 2013 to provide support to residents seeking to secure employment with transport to them if required. livin will work in partnership with Job Centre Plus and local employers to provide both work experience placements for residents and Employability Training around CV preparation, completing application forms, interview techniques and job search training. livin will develop a pre-apprenticeship programme for residents aged16 – 18 years, focusing on introductions to vocational training, employability training and work experience. livin will work in partnership with Durham County Council and local schools to encourage participation in local environmental initiatives. livin will publish its Environmental Assessment Annual Programme detailing the frequency and month(s) of inspection. livin will work in partnership with community organisations to promote the facilities and services they provide for young people and where possible financially support those activities provided for children during school holidays. livin will attend resident meetings and Police and Communities Together (PACT) meetings as required throughout the year to discuss issues facing the community to ensure livin resources are targeted in the appropriate areas. livin will liaise with local beat officers to support crime reduction initiatives and where appropriate provide assistance. livin will provide in curtilage car parking in Chilton West where feasible. livin will work closely with Durham County Council Street Scene to undertake a campaign to combat dog fouling issues in Chilton & Chilton Lane. livin aims to bring long term empty properties back into use and make these homes available for rent. livin will build 25 affordable homes to help meet local housing need and try to reduce the number of residents moving out of Chilton.


Full details of the methodology used for these ratings can be found in livin’s Community Plan for Chilton and Chilton Lane To view or request a full copy of livin’s Community Plan for Chilton and Chilton Lane please visit www.livin.co.uk or contact us on 0800 587 4538 (free from a landline) or 0300 111 2234 (low rate from a mobile phone depending on your network).

Chilton & Chilton Lane Local Offer  
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