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livin Byers Green Local Offer 2012-15

with the community at heart


Local Offer

Byers Green Equality and Diversity livin aims to ensure that Equality and Diversity lies at the heart of our business and allows our customers to access high quality services tailored to their individual diverse needs. It is our policy to provide access to services and employment equality to all, irrespective of age, race or ethnic origin, gender, marital or family status, religious or philosophical belief or political opinion, disability, nationality or sexual orientation. As part of our commitment we, and our working partners, aim to treat everyone as equal citizens and recognise, support and value the diversity of the communities in which they live. Contact Us Communities Team livin, Farrell House, Arlington Way DurhamGate, Spennymoor, Co. Durham, DL16 6NL 0800 587 4538 (free from a landline) or 0300 111 2234 (low rate call from a mobile phone depending on your network) contactus@livin.co.uk

livin.co.uk


Local Offer

Byers Green

Welcome to your Local Offer Local offers are the standards set by you, our tenants, that we will use and monitor from April 2011. livin’s previous local offer has been completed and now pledges that in each community we will deliver the local offers or actions detailed in this document. Delivery of the local offers will be monitored by livin tenants. The local offers are based on what we have learnt from your community through producing 19 community plans in 2011 and 2012. The local offers have taken the previous actions from the community plans, remaining promises from transfer and your views to create a new set of standards and actions in your area. livin wants to provide, safe and attractive communities that people want to live and work in. The main Community Plan is still available on www.livin.co.uk and forms the basis of our knowledge about Byers Green. The intelligence used in this Local Offer comes from a number of different data sources, including the 2001 Census, Experian Mosaic Public Sector Profiles * (locally based information) and from comprehensive consultation with local residents, groups and partner organisations.

* This information groups together and classifies households with similar behaviours, characteristics and lifestyles.


Local Offer

Byers Green

Your community

Service and facilities

Byers Green has a population of 672 and the average house price is £68,365. The average weekly income is £430 which is £20 higher than the North East average. livin is the main registered housing provider for the area and owns 75 properties, consisting of one bedroom bungalows, two bedroom flats and two and three bedroom houses. 76% of livin properties are two and three bedroom houses and 18% are one bedroom bungalows.

The community has no shops but benefits from a doctors surgery located at Green Rise within the village. Travel out of the area is required to buy groceries and for specialist goods and services. Residents say that the current public transport service is poor and does not meet their needs or requirements.

There is a good mix of housing tenures with 79.6% of households owning their own home and 2.9% living in privately rented properties. 15.4% of households live in livin properties. The community is served by Spennymoor Town Council and is part of the Spennymoor Area Action Partnership.

Byers Green Primary school was rebuilt in 2008. The school has a good reputation and is seen by residents as a valuable asset to the village. Mosaic profile intelligence indicates that the majority of households within the community are likely to access information and services through direct face to face contact, or through indirect contact via local newspapers. The data does state that the use of internet services is limited, however with the introduction of broadband to the village this method of accessing services and facilities may increase.

Byers Green has a younger population when compared to the County Durham average and 60.5% of homes are married couples and family households (this is higher than the County average).

Average house price:

Population:

£68,365

672

livin homes:

Average weekly income:

75

£430


Crime and antisocial behaviour

Health

Your local Beat Team have stated that the majority of issues reported from this community are in respect of noise nuisance and vandalism.

The general level of health in the community is better than the County average. 9% of residents claim Incapacity Benefit as a result of disability or illness.

During 2011/12, livin received one complaint regarding nuisance and ASB in the community.

Employment The number of residents in employment or actively seeking employment is higher than the County Durham average. Higher than average numbers of residents are employed as managers, in skilled trades, or in manufacturing as plant or machine operators. In May 2012 a large proportion of residents were claiming Jobseekers Allowance; but there was a lower percentage of long term unemployment (12 months or more) when compared to the County Durham average. During June 2012, 56% of residents claiming Jobseekers Allowance were between 25-49 years old and 20% were 50 years or older. This is higher than the County average.

Education 34.2% of residents have no formal qualifications. 14.8% of residents from the community are educated to degree level, this is similar to the County Durham average of 14.5%.

Your community issues: Lack of youth facilities Lack of shops Unemployment Poor public transport links


Your community priority rating livin has been able to rate Byers Green based on the issues that are important in your community. The areas needing the highest priority have been rated as BRONZE.

GOLD

we will support and maintain throughout 2012-2015

SILVER

we will plan actions to address the issues and monitor throughout 2012-2015

SILVER

BRONZE

BRONZE

we will take actions throughout 2012-2013

Community Issues

Priority Rating 2011 - 2012

Priority Rating 2012 – 2013

Buying a house

SILVER

SILVER

livin housing lets

SILVER

SILVER

Demand for livin housing

GOLD

SILVER

SILVER

SILVER

BRONZE

BRONZE

Average household income

GOLD

GOLD

Rent arrears

SILVER

BRONZE

Qualifications (5 GCSE’s Grade C & Above)

GOLD

GOLD

Community environmental survey

GOLD

SILVER

SILVER

SILVER

Average repair costs per property Long term unemployment (6 - 12 months)

Overall community rating

Your community priority rating explained This rating has indicated a need to reduce unemployment among residents aged 16 to 24 years and 50 years and older. livin must also find ways to improve and support local services and activities for local children and young people in the community. livin must also work closely with some of its tenants to provide money advice and help reduce rent arrears and take robust action against those residents who do not pay their rent.

livin | with the community at heart


Buying a house

Average household income

In general, homes in Byers Green are affordable for most households. Therefore this has been rated Silver. However, many residents will require extra support to access affordable housing in the community.

The weekly household income in Byers Green is estimated to be ÂŁ20 higher than the North East average. Therefore, this has been rated as Gold.

Tenancy turnover and demand In any community you can expect to see people moving in and out of the area. Byers Green has an average amount of people moving out of livin homes. We want our tenants to be happy in their homes and settled in their community. Therefore we have given this issue a Silver priority and will continue to encourage and support livin tenants to stay in their homes.

Although this is an excellent rating livin is keen to help those residents in Byers Green that receive welfare benefits to learn new skills to gain employment and increase household income. We aim to do this by working closely with local community groups, agencies and local businesses. livin also provides a dedicated Smart Money Team that can help provide information and sign posting about money and debt management.

Rent arrears We are encouraged that we have fair demand for livin properties in Byers Green and have therefore given a Silver rating to this.

The level of rent arrears in Byers Green are higher when compared to the rest of livin’s communities. Therefore we have given this a Bronze rating.

Long term unemployment and education

livin is aware that not all un paid rent is simply a refusal to pay and therefore will offer support and guidance through our Smart Money Team to those residents but take robust recovery action against those residents who refuse to pay.

As the figures for unemployment between 0-12 months within the community are higher than both the County and National averages this indicator has been rated as Bronze. We have identified that people aged 16-24 and 50 or over find it particularly difficult to find jobs. We are committed to supporting these groups to get back to work.


Local Offers Byers Green


Local Offers livin’s Community Coordinator will identify livin tenants and refer them for employment training sessions. livin will deliver a signposting service to livin tenants aged 16 to 24 years with the aim of raising financial confidence. livin will organise two Jobs Fairs in early summer and late Autumn 2013 to provide support to residents seeking to secure employment with transport to them if required. livin will work in partnership with Job Centre Plus and local employers to provide both work experience placements for residents and Employability Training around CV preparation, completing application forms, interview techniques and job search training. livin will work in partnership with Durham County Council and local schools to encourage participation in local environmental initiatives. livin will publish its Environmental Assessment Annual Programme detailing the frequency and month(s) of inspection. livin will engage with school children to identify suitable leisure activities and work in partnership to deliver these where appropriate. livin will attend Police and Communities Together (PACT) meetings as required throughout the year to discuss issues facing the community and to ensure livin resources are targeted in the appropriate areas. livin will work with Durham County Council’s Street Scene Team to undertake a campaign to combat dog fouling issues in the area.


Full details of the methodology used for these ratings can be found in livin’s Community Plan for Byers Green. To view or request a full copy of livin’s Community Plan for Byers Green please visit www.livin.co.uk or contact us on 0800 587 4538 (free from a landline) or 0300 111 2234 (cheap rate from mobiles depending on your network).


Byers Green Local Offer