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A guide to ending your tenancy

This booklet is designed to give you guidance on ending your tenancy


Contact us Switchboard: 0845 505 5500 or

Freephone from landlines: 0800 587 4538 Mobiles: 0300 111 2344 e: homesteam@livin.co.uk visit: livin.co.uk

Homes Team livin Farrell House Arlington Way DurhamGate Spennymoor Co Durham DL16 6NL

Please let us know if you require the services of an interpreter or translator to give us your feedback.


Contents 1 Introduction 2 How much notice do I have to give? 3 What do I need to do before I leave? 4 Can I change my mind? 5 How do I return my keys? 6 What do I need to do on my moving out day?


1 Introduction If you are a livin tenant and want to end your tenancy, you need to be aware that it is much more than just returning your keys. 2 How much notice do I have to give? You must give us four weeks’ written notice*. We will send you a ‘notice to terminate form’ for you to complete. Your tenancy can end on any day of the week and you must give us the keys by 12 noon the same day. If you leave your home without telling us, you will still be liable for four weeks rent. *We may reduce the notice period in certain exceptional circumstances. Please contact us for further information. 3 What do I need to do before I leave? You must leave your home clean, empty and in good condition. We may charge you if we have to remove any items which have been left behind. You must allow our Home Letting Co-ordinator access to inspect your home before you leave to discuss any issues and arrange for any outstanding repairs to be reported. You must make sure that all fixtures and fittings are left intact. If there are broken or missing items you may be charged for replacing them.


We will use the notice period to advertise and allocate your home to the next tenant. Properties are usually advertised for letting on the Thursday following receipt of any notice.

We will, in most cases, offer your property to someone the following week. We may also need to make arrangements for the next tenant to view your property so that they can make an informed choice. We will always make an appointment with you first if we wish to show anyone around your home. We will also arrange for your utility services to be switched to our preferred supplier. This process takes approximately 28 days so if you decide to withdraw or extend your notice, please let us know immediately. 4 Can I change my mind? If you decide not to move or if you need more time to move out, you can contact us to arrange this. 5 How do I return my keys? You must contact us to make arrangements for us to collect all of your keys. You can contact us at any time to collect your keys before your tenancy is due to end but you will be charged rent up to the Sunday your tenancy officially ends. You will be given a receipt that shows how many keys you returned to us and time you handed them in. If the keys are not returned on time or there are any keys missing, we will charge you for changing the locks and for any rent lost during this time. 6 What do I need to do on my moving out day?


You must supply your gas, electricity and water meter readings to your suppliers to make sure your final bill is accurate. You must inform the Durham County Council, Council Tax and Benefits section (if applicable) that you are moving and your forwarding address as this may affect any housing benefit claim. Hand over all keys to your Home Letting Co-ordinator. Leave your home clean, tidy and empty. 7 Further information For further information about moving on, please contact us using the contact details in the front of this booklet. You can also find out more information via our website at www.livin.co.uk

A Guide To Ending Your Tenancy  

If you are a livin tenant and want to end your tenancy, you need to be aware that it is much more than just returning your keys.

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