Issuu on Google+

ISSUE 63 – SUMMER 2010

YOUR WDC HOUSING MAGAZINE

KEEPING YOU INFORMED

www.warwickdc.gov.uk/homenews

COME AND MEET US SCHOOL’S OUT HELP IS AT HAND

www.warwickdc.gov.uk


HOME NEWS

CONTENTS 2 3

COME AND MEET US

4

TENANT PARTICIPATION UPDATE

6 7 8

SCHOOL’S OUT

GET DIGITAL CITIZENS ADVICE BUREAU

9

RECYCLING ROADSHOWS ENERGY SAVING TRUST

10

PARTNERSHIP WORK DONT GET LEFT IN THE COLD

BLUE PLAQUE AWARD

GETTING TO GRIPS WITH YOUR NEW DOORS AND WINDOWS COMMUNAL LIVING

11 IN THE HOME 12 ASBESTOS HELP IS AT HAND CHANGES 13 WEBSITE HOUSING INSPECTION TAKE COVER

14 GARDENING NEWS 15 BLUE PLAQUE WORDSEARCH Published by Housing and Property Services, Warwick District Council (WDC), Riverside House, Milverton Hill, Royal Leamington Spa CV32 5QE. Tel: 01926 410410. Designed by The Printroom, WDC – 01926 456108. Managing Editor (WDC) Fiona Walsh 01926 456447. Editor Nicki Hughes 01926 456119. The virgin fibre used in the paper for this product has been derived from sustainably managed forests. This product is fully recyclable.

COME AND MEET US Jameel Malik, Head of Housing and Property Services, talks about his plans for the next few months and how he has been answering your feedback. We are planning to hold our managers meetings at community venues across the district. This will bring us closer to where you live to experience and understand the issues that you want to talk to us about, so please feel free to call in and have a chat and let us know what‘s on your mind. The meetings will be held monthly on the following dates: Acorn Court, Stockton Grove, Leamington Spa – Tuesday 20th July 2010 Fetherston Court, Tachbrook Road, Leamington Spa – Monday 2nd August 2010 Beauchamp Court, Beauchamp Road, Kenilworth – Tuesday 7th September 2010 The Gap, Spinney Hill, Warwick – Tuesday 5th October 2010 After this time please call Margaret Allen on 01926 456 451 to confirm if we are coming to your neighbourhood. Just last month we received a number of queries regarding your new doors and windows. You were concerned that they were not closing securely. In fact the new doors being installed on our maintenance schedule are very secure. See page 10 for further details. Other feedback involved customers calling our switchboard to discuss their repair work and waiting for unreasonably long periods of time before they were dealt with. We have followed this up and provide further details on page 13. We have also responded to a range of other queries you have raised over the last month and details can be found on page 3 (gas servicing) and Page 11 (waste). “Your experience (positive or negative) is crucial to our plans to continuously improve services. So please keep your feedback coming in and I look forward to meeting you at our team meetings soon!”

2


HOME NEWS

Partnership work We are reproducing this letter that appeared in the Leamington Observer on May 27, 2010 to show that when we work together to address issues in the community, it does achieve results and recognition.

Group does a good job nedy Square of the St Paul’s & Ken I have been a member tch ever since Wa d hoo and Neighbour Residents Association . ago so or rs yea ďŹ ve its inauguration some this to you it clear that I am writing However, I must make my own on ed bas in the following on my own behalf, so . iod per t tha r ove nce erie observations and exp te representatives fashionable to lambas These days it is quite group I belong to The ise. ted or otherw of public bodies, elec ugh their er such people, eith thro has frequent contact with etings me hoc adin or gs ular meetin attendance at our reg ofďŹ cial of rs yea ail. Following early to discuss issues in det come wel of iod per a and , goings personnel comings and nt team assisting we now have an excelle stability I believe that

DON’T GET LEFT IN THE COLD! If your gas service is due, don’t leave it until the winter months, when any problems could leave you without heating and hot water when you need it most! Instead take action now and get it done during the summer months;  

      at this time, so you should get an appointment quickly.         cold, making them easier to service.   

completed before the cold weather sets in. The Council has a legal obligation to keep you and your family safe in your homes, so make that call today for your own peace of mind! Call 01926 412828 to arrange your          on 0845 5211540 (option 2).

our group. out in my view – a few names that stand I am going to mention Neighbourhood er Saf Belcher and all his acting sergeant John rgaret Allen and Ma en, She l Phi l, wel l Sid Team, particularly Pau er with their eth tog , k District Council Andy Smith of Warwic theroe and the rest Pro ard Edw ng etti forg boss Dave Ward, not Shire Hall. I must hways Department at of the team in the Hig Bob Crowther for and n Dea ice Jan also mention Councillors es. They have practical help with issu their active input and for their efforts, orsement of their party never once sought end why we way et qui a in trated to me but they have demons . need local politicians

ter Street, Leamington John McSweeney, Leices

3

www.warwickdc.gov.uk


HOUSING AND PROPERTY SERVICES

TENANT PARTICIPATION JOIN US FOR COFFEE There are more coffee mornings and afternoon teas planned over the summer to bring the housing team closer to your home;

July Thursday 22 July – The GAP, Warwick, 2pm – 4pm

August Tuesday 3 August – Cubbington Village Hall, 10am – 12noon Thursday 5 August – Packmores, Warwick, 10am – 12noon Tuesday 31 August – Cubbington Village Hall, 10am – 12noon

LILLINGTO LILLINGTON FAIR A big thank you to everyone involved with Lillington fair, in May. Staff from our housing and

DO YOU WANT TO JOIN OUR TENANTS PANEL? In the last issue of Home News, we told you about the national standards that Warwick District Council, as Landlords, has to comply with as a requirement of the Tenant Service Authority. As part of that, we are looking for tenants to represent their own neighbourhood and www.warwickdc.gov.uk

planning teams, as well as the local Police turned out to meet local residents and discuss the work they are doing in the community. We hope to arrange more events like this in the future, so please contact Margaret Allen with your ideas and suggestions.

get involved in making decisions and managing their own homes. You might already be involved in a residents association or have attended forums or housing meetings and wished you could have more of a say – well now is your chance! It will involve a

The last Friday of every month Lillington Children’s Centre, 10am – 12noon Come along and discuss your housing queries with our housing officers, including rent and repairs.

minimum of four meetings a year, but it will put you in the know and allow you to contribute to decisions and shape the future of housing. If this sounds like something you would be interested in, then please contact Margaret Allen and she will give you a bit more information.

If you would like to talk to Margaret about setting up a residents group, contact her on: tel – 01926 456451 mobile – 07810 654669 email – margaret.allen@warwickdc.gov.uk web – www.warwickdc.gov.uk/tp

4


HOUSING AND PROPERTY SERVICES

TENANT PARTICIPATION TENANTS INITIATIVE FUND A great example of neighbours working together is with our Tenants Initiative Fund, where you can apply for funding to improve your local area.

As long as it has agreement from your neighbours and everyone will benefit from it, then there is no reason why you can’t put in a bid for some money to help you achieve it. The residents of Turpin Court did just that and now their communal garden area looks amazing! It has been cleaned up, trimmed back and has beautiful flowers and shrubbery growing.

BEFORE

Please contact Margaret Allen, for more details of the fund, she will explain how to fill in the application form and ensure that you get your bid in before 1st September 2010.

RESIDENTS ASSOCIATION

AFTER

5

Shuckburgh Grove in Lillington is the latest area to set up their own Residents Association, meeting once a month. Margaret Allen, Tenant Participation Officer says, “We can get more done and make things happen, when you work together with your neighbours.”


HOME NEWS

SCHOOL’S OUT If you’re looking for places to go over the long summer holiday, then look no further. We’ve selected a few of our favourite places for you to choose from and they won’t cost you a penny! Get out and about

Get Active

Head to your local park or garden, there are plenty in the district and all offering something different. St Nicholas Park has a great play area for all ages, as well as acres of open space for playing ball or Frisbee. Newbold Comyn has a skate Park as well as an adventure play area for older children. You can also enjoy following the nature trail.

If you need action then get up to the BMX bike track at Campion Hills where you can ride the hills and try a few tricks! With beautiful views over the whole of Warwickshire and just a few minutes’ walk from Newbold Comyn, you can take a picnic and make a day of it. Don’t forget swimming for under 16s is still free, at the moment, at any of our swimming pools! Just go along and register for a Get Active Pass for £2.

You could enjoy a leisurely afternoon in Jephson Gardens, feeding the ducks or looking around the Glasshouse. There’s even a sandy area at Mill Gardens for children to build sandcastles. Also, over the Summer there will be free music in our parks on Sundays from 3 – 5pm, in either Jephson Gardens, St Nicholas Park or Abbey Fields, just check the website address below, or see notice boards in the parks for details.

And.. If you live near Packmores, the Gap, the Lillington Chain, or any of the Children’s Centres then don’t forget to check their notice boards for activities planned during the summer, or call into your nearest Warwickshire Direct for information – there’s lots to choose from!

Get Cultural Why not visit the Art Gallery & Museum in the Pump Rooms for free? Enjoy the exhibitions, interactive displays and activities for children, or follow a trail round the art gallery.

www.warwickdc.gov.uk

Visit www.warwickdc.gov.uk/leisure for more ideas and information.


HOME NEWS

BLUE PLAQUE AWARD The family of the late Sir Terry Frost were very proud to witness the unveiling of a Blue Plaque to commemorate him at Stamford Gardens. The Blue Plaque Scheme is administered by English Heritage and it commemorates famous people who were born, lived or worked on a particular site or building. Sir Terry Frost was born on October 13th, 1915 in a house at the site of where Stamford Gardens is. He first started to paint as a prisoner of war and then on his return to England, attended the Camberwell School of Art. His career involved lecturing in art, working as an artist in residence and then he went on to become Professor of Painting at the University of Reading. His work is exhibited at galleries across the country and is held in corporate and private collections around the world. You might recognise this example of Terry Frost’s work.

Sir Terry Frost was elected Royal Academician in 1992 and received    ""#$%    September 2003. For those of you living in and around Stamford Gardens, you now know that your home is well connected to a very interesting and historic local man!

7

Friends and family gather to watch unveiling

www.warwickdc.gov.uk


HOME NEWS

Debts? Benefits? Redundant? Court hearings? Family problems? Discrimination? Want advice and support? Get Digital is a Government funded project providing computer equipment and digital skills training to older people in England who are living in sheltered accommodation. We have successfully obtained ÂŁ8,000 funding for tenants of Yeomanry Close, Warwick and Chandos Court in Leamington Spa. The grant will be used to purchase computers along with the necessary accessories and software. As part of the programme, tutors will be provided to lead training sessions on computer and digital skills. This will open up a whole new world of communication for those in sheltered housing, where they can write letters, send emails and browse the internet. It will help them to become much more independent, keeping in touch with friends and family as well as being able to access council services online.

www.warwickdc.gov.uk

Warwick District CAB can help you deal with all sorts of problems. It is a charity which gives free independent, impartial and confidential advice. Generalist advisers are volunteers who are trained to check benefit entitlements, to discuss unfair dismissal, to help draw up a personal budget, to negotiate with creditors, to advise on a notice to quit, to deal with emergencies‌..and much more. CAB also has paid in-house specialists in housing, debt and benefits. These caseworkers can prepare and/or represent at court hearings, draw up a financial statement, give a range of options on bankruptcy and Debt Relief Orders for example.

For telephone advice ring 0844 855 2322. This is a new Warwickshirewide CAB service. If CAB is closed and you have access to the internet, try Citizens Advice website: www.adviceguide.org.uk this gives basic advice and you can print factsheets on a range of topics.

The CAB service at 10 Hamilton Terrace in Leamington Spa is open for drop-in as follows, no need for an appointment: Mondays Wednesdays Thursdays Fridays

13.00 - 19.00 10.00 - 15.30 10.00 - 15.30 10.00 - 15.30

Specialists see people at the main '*  + %

   Library, Lillington Library, Brunswick Healthy Living Centre, Children’s Centres, the GAP, Packmores Centre and home visits can be arranged for those who are unable to access the service any other way.

8


HOME NEWS

RECYLING ROADSHOWS Come along to meet the team that help to keep our district clean and green. Let us know what you think of these services, and find out how you can help us to improve them. There will be a small supply of red boxes, red bags, food caddies, battery bags and textile bags available for collection. Or you can order some for home delivery. If you do recycle your household waste we’d like to say a big thankyou and if you don’t, then please come along and find out how easy it is!

Note for children: Bring along your unwanted and outgrown school uniform and shoes and any other clothes/shoes that don’t fit you – no matter what condition they are in we can recycle or reuse them. There are some recycling goodies to give away!

Fizz!

Tesco, Crown Way, Lillington*

Wed 28th July

10am – 12noon

Reardon Court Shopping Precinct, Woodloes Park, Warwick

Wed 4th August 10am – 12noon

Shire Hall, Warwick Square

Wed 11th August

10am – 12noon

Asda Store, Sydenham*

Wed 18th August

10am – 12noon

Talisman Square, Kenilworth

Wed 25th August

10am – 12noon

Town Hall, Leamington Spa

Wed 1st September

10am – 12noon

* to be confirmed please call before you go

ENERGY SAVING TRUST If you are looking for free and easy ways to stop wasting energy and save money then just contact the Energy Saving Trust which is a non-profit organisation.

for washing up, instead of a running tap, you could save about £25 a year. Reducing Waste

The website is packed full of ideas and suggestions as well as links to other useful websites, with suggestions for making small changes that could save you money across the year, such as; Saving Energy and reducing your bills Turn off lights, only boil the water you need and use energy saving bulbs. Saving Water If each person in a family of four replaces a bath a week, with a 5 minute shower you could reduce your energy bill by between £5 - £15 per year. And if you use a bowl

9

Find ways to make your food go further, use up leftovers and don’t add to the third of all our food ending up as waste!

Looking for more ideas? Visit their website at www.energysavingtrust.org.uk or call 0800 512 012 www.warwickdc.gov.uk


HOME NEWS

GET TO GRIPS WITH YOUR NEW DOORS AND WINDOWS You might have recently had your doors and windows replaced on our annual maintenance schedule and been given a demonstration and an instruction booklet on how to use them. However, we have had a number of queries from residents about how to close and secure them correctly, so here is a quick guide for you as a reminder. WINDOWS The new windows have safety catches so that you cannot push them wide open without releasing the catch first. If you are cleaning the window for instance, you would need to open the window as far as the catch allows, pull the window slightly back, hold the catch and then fully open the window. When pushing the window open, always push on the frame and not the glass.

WINDOWS WITH BUILT-IN RESTRICTORS These can be opened until the restrictor engages, but to open fully; For side hung windows – pull the window a fraction then press and hold the metal tab, whilst slowly opening the window. For top hung windows – press down the tab built into the hinge, then press the tab built into the opposite hinge and the window will then fully open.

DOORS To close the door, pull it to with the handle straight until the latch lock engages, then lift the handle fully upwards to engage the top and bottom pairs of dead bolts. To engage the centre dead bolt, turn the key clockwise and this will fully lock the door. If the key won’t turn completely then the handle has not been sufficiently raised. To unlock the door, turn the key anti-clockwise, press the handle fully downwards and this will release the top and bottom deadbolts.

If you still have concerns, please contact Bhavan Jhita, Building Surveyor, in Property Services on 01926 456048. www.warwickdc.gov.uk

10


HOME NEWS

COMMUNAL LIVING If you live in a flat, or property with shared access, it is important to be aware of how your actions can affect those around you. Here are a few areas where small actions can make big improvements to the quality of your life and the relationship you have with your neighbours!

WASTE

STORAGE

GENERAL STORAGE

<  =    carefully â&#x20AC;&#x201C; donâ&#x20AC;&#x2122;t force big objects down the waste chutes that will block them for other users.

>  ZZ  as storage for your own personal belongings. As you can see from the pictures below, we have all sorts stored in these areas, including bikes, plant pots, cupboards, chairs and mats.

Donâ&#x20AC;&#x2122;t use your loft space for storage and there are a number of reasons why not;

>      corridors and doorways, as this could present a fire and tripping hazard for you and your neighbours. @         them near your home.

        potentially hazardous for you and your neighbours and could create a situation in a fire for example, where emergency staff canâ&#x20AC;&#x2122;t get in to help - and you and your neighbours might not be able to get out.

VISITORS     =   make sure the entrance door closes to prevent any unauthorised visitors entering behind you.  KK  Z not release the front door, until you know that the visitors are genuine.

[        allowed into the flats it leaves you and your neighbours vulnerable to their actions.

 Z     vermin (squirrels, mice and rats) who want to snuggle into somewhere warm and cosy and even chew on your belongings.  Z Z= Z  by changes in the temperature up there. < =   K $ Z       contractors to access your loft to carry out repair work and could result in a delay to the work you need. <    \  your family if you are climbing in and out of the loft. Z  =     if any items need to be removed by the council to gain access.     =  =  if there is any damage caused by storage or through someone gaining access to the loft.

There are all sorts stored....... that shouldnâ&#x20AC;&#x2122;t be! 11

www.warwickdc.gov.uk

11


HOME NEWS

Asbestos in the Home Many homes in the district, built up to the 1990â&#x20AC;&#x2122;s, including our own council housing, may contain asbestos. It is a natural mineral, made up of small fibres which are really strong and resistant to heat, which is why it was first used in building materials.

Is it safe? Many people do worry about the health risks of asbestos, but as long as it is not damaged, flaking or producing dust, it is unlikely to cause you any problems. The Council has a survey database to maintain a register of properties that have asbestos, so that we can monitor it. Where asbestos is in good condition, it is unlikely to be disturbed or removed.

It is important for you to be aware of any asbestos that may be in your home and it has been found in the following, z Vinyl floor tiles z Pipe lagging z Rain water gutter and down pipes z Roof boards z Some wall and ceiling coatings z Flue pipes and outlets z Fire insulating panels z Gaskets and seals to boilers

If you have any doubts DO NOT drill, sand or cut it without speaking to us first as this could present a health hazard. Contact Housing & Property Services on 01926 456036.

HELP IS AT HAND Do you have jobs around your house or garden that need doing? Are you finding it difficult to get help? Age Concern and Warwickshire County Council have launched a new Handy Person scheme to provide repairs and maintenance around the home and garden. The new service is for residents aged 50 and over, or those who have a learning, physical or sensory disability of any age.

www.warwickdc.gov.uk

The service offered could provide help for anything from fixing a dripping tap, to repairing a fence, or moving furniture around to taking down curtains...those tricky jobs in hard to reach places where another pair of hands will make all the difference. Funded by Warwickshire County Council and supported by the district council, the cost is ÂŁ18 per hour or ÂŁ5 per hour if you qualify for means tested benefits. Please call 01926 458131 if you would like more information.

12


HOME NEWS

WEBSITE CHANGES

TAKE COVER

The HomeChoice website has changed to make it easier for you to use. The de main features include z Photographs of the advertised properties z Symbols to show the features of each z Links to Google maps street view which shows the property location z Search facility which allows you to search for properties by location, ti landlord, number of bedrooms and whether pets are allowed.

main property and

We want to hear what you think about the changes and how the website could be improved further.

Please let us know your views by emailing us at hadvice@warwickdc.gov.uk or telephone Chris Tromans on 01926 456423

HOUSING INSPECTION Housing and Property Services has just completed an audit commission inspection and are now working to put some of the preliminary recommendations into an improvement plan for the service. We’ll have more information for you in the next edition of Home News.

CHOOSE THE RIGHT OPTION If you would like to get through to Housing, then all you need to do is dial;

01926 412828 Please listen carefully as the answer phone voice gives you the options you can choose from. If you need to talk to a repairs advisor for example, then you would choose Option 1 and so on. There may also be an announcement when you first ring through to warn you of long waiting times, for example during elections, or just after council tax letters have gone out. That way you can decide whether to call back or hold on.

Summer is here and after a long cold winter, it’s great to open the windows and soak up the sunshine! It should be a happy carefree time, but it does mean that you should be vigilant about your home security, don’t give burglars the chance to ruin your sunny mood. It is important to protect your belongings against theft as well as loss, damage, fire and flooding. If you have insurance, whether it’s the Tenants Contents Scheme or another you will be able to claim help with repairing and replacing your belongings. However without insurance, you would not receive any financial help from the Council with repairs or replacements, which would cause upset and expense at an already difficult time. Warwick District Council is working together with Aviva to offer Tenants Contents Insurance that is affordable and easy to arrange and have recently negotiated improved cover on the policy at no extra cost. If you have already taken out Tenants Contents Insurance, your policy will be upgraded automatically no action is required by yourself. If you wish to take out a policy with us, it is worth noting that you can pay for it weekly and there is no excess to pay if you make a claim. Remember to take cover this summer! If you would like further information please call Satnam Sangha 01926 456 408/409

We hope this helps.

13

www.warwickdc.gov.uk


HOME NEWS

GARDENING NEWS Are you wondering what to do with your garden and need some help? If money allows there are many books available including the series “ Be your own expert “ at very reasonable prices, also weekly gardening magazines as well as TV and Radio programmes are extremely helpful and don’t forget the Local Library. Your garden should be what YOU wish it to be. It’s not an exact science and gardening rules can be bent - I am quite happy to do so and usually with great success! If low maintenance is your aim, slabs could be the answer, second hand ones could probably be bought at a reasonable price, though paving would look nicer if funds allow. Some tubs filled with Pelargoniums (Geraniums) for the summer. I like bright one-colour plants as they make more of an impact, changing in the autumn to Pansies possibly - but do look out for white fly in the winter time. A comfortable seat in the garden is a must, it will invite you out if only for a while with your cup of coffee and

By editorial panel member and tenant, Helen Scott you may begin to think of raising a slab or two and planting some shrubs. All my clematis are stunning even after the severe winter they endured as did Exochorda (The Bride) Choisya (Tenata) Choisya (Sundance) Erysiumum (Bowles mauve) & Fremontedendron (California Glory). They have proved their worth as indeed have many others. If you haven’t already got them do try some of them and I promise you will be delighted, you will get so much pleasure and joy from them, the Peace and Solace you receive from a garden is very welcome in these challenging times.

Just some of the beautiful flowers in Helen’s garden

www.warwickdc.gov.uk

14


BLUE PLAQUE WORDSEARCH COMPETITION

WIN a £40 ASDA voucher or one of four runnersup prizes of a £5 ASDA voucher

l n w w

e

w d

r

h

t

e i

l o a u

d

o p

a

a

l

j f

i e h t

y

e w

g

l

d

e n

r l s t

i

t n

i

n

n

p d

k o n e

h

f v

o

i

e

h a

c p e o

g

n s

k

p

u

s e

a a r e

a

a s

e

r

q

o h

w n t m

y

u t

w

u

a

n e

e e r e

r

y r

i

t

l

s t

a o r n

o

u r

t

r

p

m i

n h w d

a

t a

e

f

e

t h

t d t v

a

r o

i

i

r

h w

One word from the word bank is not in the puzzle. If you can find it, complete the form below and post it to us. In the event of a tie, first out of the hat wins.

SEND YOUR ENTRIES TO: Fiona Walsh, Housing Services, PO Box 2175, Warwick District Council, Riverside House, Milverton Hill, Royal Leamington Spa, CV32 5QE to arrive by 6th August 2010

15

WORD BANK frost hawthorne heritage jephson napoleon normanville plaque renshaw ruskin sayer turpin wackrill whitehead

Name: ............................................. Address: ......................................... ........................................................... Tel: ................................................... The missing word is:

Repairs Winner If you have any repair work carried out at your home you will be given a satisfaction form to fill in and return to us in a pre-paid envelope. We use this information to monitor our contractors’ performance and to use the feedback you give us to improve the service we give you. The returned forms are entered into a quarterly prize draw for £100! If you take just a few minutes to fill it in, you too could be a lucky winner, just like Mrs Upshon of Hatton, Warwick who has just won this quarter’s £100 prize draw!

COMPETITION WINNER Congratulations to Mrs Maull of Warwick who has won first prize in our Spring Wordsearch Competition. She received £40 of TESCO Vouchers.

...........................................................

www.warwickdc.gov.uk


More and more young people are flying the nest thanks to Orbit HomeBuy Agents. We are the HomeBuy Agent for Coventry and Warwickshire, and we help people of all ages in all sorts of circumstances to find their dream home. In this role, we act as the first point of contact for all those seeking a home through one of the range of HomeBuy low-cost home ownership and discounted market rent products. For full details visit www.orbithomebuyagents.co.uk or call us on 03458 50 20 50.

Open the door to your new home with Orbit HomeBuy Agents Terms and conditions apply â&#x20AC;&#x201C; ask for details. Orbit HomeBuy Agents is managed by Orbit Homes (2020) Limited, a member of Orbit Group Limited which is an exempt charity registered under the Industrial and Provident Societies Act 1965.

HOUSING REPAIRS 01926 412 828 HomeChoice and Housing Officer enquiries 01926 412828 Council Housing Estates Supervisors ] 

^

 Christine Ledger Square ....07866 609 655 John Lamb - Fallow Hill ..... 07866 609 674 Andy Smith

 _+`+{ ..07866 609 657 Ant Collins New Brook Street/Radcliffe Gardens â&#x20AC;&#x201C; (grounds maintenance only) .............................................07866 609 656 Pat Taylor - Senior Estates Supervisor New Brook Street/Radcliffe Gardens/Dell House/44 Clarendon Sq (cleaning only) .............................................07979 486 617 Disabled Adaptations .. (01926) 456405 Garages Applying for a garage â&#x20AC;&#x201C; Mrs Darlison/Mrs Leech ............................(01926) 456 424/5 Garage Repairs ................ (01926) 412 828

Unhappy with the service you receive from Housing? Fiona Walsh .................... (01926) 456 447 Leaseholder Enquiries........................ (01926) 456 421 Refuse & Recycling..... (01926) 412 464 Rents Problems with paying your home rent. Guy Greenland/Yusaf Ramzan/ Abigail Hay ........(01926) 456 438/435/239 Problems with paying your garage rent Mark Herbert ..................... (01926) 456 435 Rent Direct Debit, Eva Nicholls ..................... (01926) 456 409 Rent Allpay Cards, Satnam Sangha ............... (01926) 456 408 Pay your rent by phone .....................................(01926) 416 420

Homelessness .....................(01926) 456 427/428/429/359

Tenant Involvement (Area Panels & Residents Groups) ....................................... (01926) 456 445

Home News Fiona Walsh ..................... (01926) 456 447

Tenantsâ&#x20AC;&#x2122; Contents Insurance

Overdue Gas Servicing | 

 $$$$$$$$$$$$$$$$$}"~Â&#x20AC;Â }Â&#x201A;Â Sue Sweeney ..................01926 456 434 Tenancy Enforcement .....01926 456 419

Scheme Satnam Sangha ........(01926) 456 408/409

Warwick Response (Lifeline Service) 24 hour number .............. (01926) 339 577 Supporting People Services Manager Joan Hicks ...................... (01926) 456 405 If you prefer to write, our address is: Housing and Property Services Warwick District Council, P.O. Box 2175, Riverside House, Milverton Hill, Royal Leamington Spa, CV32 5QE If you prefer to email: Housing Register & Homelessness hadvice@warwickdc.gov.uk Repairs Queries â&#x20AC;&#x201C; not for reporting repairs hsgrep@warwickdc.gov.uk Reporting Repairs contactus@warwickdc.gov.uk Housing Officers & Estate Management hsgem@warwickdc.gov.uk Rent Arrears Team hsgra@warwickdc.gov.uk Lettings & Moving Home hsglet@warwickdc.gov.uk Housing Complaints hsgcr@warwickdc.gov.uk Lifeline Control Centre ccms@warwickdc.gov.uk Leaseholders wdcleasehold@warwickdc.gov.uk

Where possible, information can be made available in other formats, including large print, CD and other languages if required. To obtain one of these alternatives, please contact 01926 456 108.


HomeNew Summer 2010