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OU R M I S S ION To provide quality education, training, and labor market services that give employers and job seekers of the region competitive advantage in the global economy.

W HAT W E D O Workforce Solutions of Central Texas promotes the delivery of programs and services to meet the needs of business, industry, and workers. These services are designed to place Central Texans in jobs and to equip workers with the skills needed to foster economic development. We work with employers, employees, job seekers, community leaders, and the general public to achieve these goals.


S ERV IC ES Workforce Solutions of Central Texas uses every dollar received to provide the education and training needed to meet business, industry, and worker needs. We make each person’s vision of the future clearer by offering a wide range of services.

• Job Search and Resume Assistance • Registration on • Labor Market Information • Vocational Training Assistance, Guidance and One-on-One Support • Workshops and Job Preparation Classes


• Childcare Assistance for Eligible  Job Seekers • New Business Start Up Assistance and Business Counseling • Special Services for Veterans and  Military Spouses • A Standard Service Menu and Customized Services for Businesses



FIS CA L YE AR 2016 With an over 17.5 million dollar budget, we provided customized services for targeted business customers and specialized services for priority populations. The money received also served laid-off workers with vocational training assistance and on-the-job training.


$62,542 $201,796 $550,705 $6,500

N U MBE R S O F CU STOMERS SERVED Employers: 1,906 Job Seekers: 25,096 Unemployment Insurance Claimants: 9,380 Veterans: 6,888 Disabled Veterans: 1,761 Job Seekers Sponsored in Training: 248 Transitioning from Public Assistance (Choices: 710 + SNAP 860): 1,570 Ex-Offenders: 296 Youth: 188 Out of School Youth: 162 Children Sponsored in Child Care: 2,220




E N T E R E D E MPLOYMENT 80.37% Unemployment Insurance Claimants 50.81% Unemployment Insurance Claimants Employed within 10 Weeks (101.62% of target) 74.55% Job Seekers (100.74% of target) 89.38% Job Seekers Sponsored in Training 77.79% Transitioning from Public Assistance (Average: Choices: 82.28%, SNAP 73.29%) 70.04% Ex-Offenders 69.38% Veterans 63.37% Disabled Veterans



82.90% Job Seekers 95.80% Job Seekers Sponsored in Training 85.35% Unemployment Insurance Claimants 82.08% Veterans 82.00% Disabled Veterans 79.52% Transitioning from Public Assistance (Average: Choices: 76.50%, SNAP 82.54%) 68.54% Ex-Offenders


Increase: Total Job Seekers Average Earnings Change $11,896.28 Increase: Trained Job Seekers Average Earnings Change




Youth Placed in Employment or Education (121.99% of target) Out of School Youth Placed in Employment or Education Youth Attained a Degree or Certificate (138.30% of target) Youth Literacy/Numeracy Gains (137.34% of target)

E DUCATIONAL ACH IEVEMENT Job Seekers: 87.43% At Risk: 79.79%

HIRING RED, WHITE & YOU Hiring Red, White and You Veterans Job Fair is a statewide employment effort focused on helping veterans and military spouses find jobs. Every year, the Texas Workforce Commission, in partnership with 28 local Workforce Areas and the Texas Veterans Commission, sponsors a statewide veterans and military spouses job fair in November. The job fairs are designed to connect veterans to employers who are hiring.

STATISTIC S F O R C E N T RA L TE XAS FOR T H E 20 1 6 E V E N T: 60 Employers 312 Job Seekers 217 Veterans 95 Non-Veterans 5 Immediate/Contingency Hires



AWARDS Ranked in the Top 100 Best Companies to Work for in Texas (12th Consecutive Year) by Texas Assn. of Business, Texas Monthly Magazine, and Texas Society for Human Resource Management

#1 #1 #1

in Texas for Youth Inspiration and Career Awareness from Texas Workforce Commission including $100,000 performance incentive Performing Texas Workforce Area for Workforce Investment Act Programs from Texas Workforce Commission Performing Workforce Area in Budget Cohort for Training Related Placements from Texas Workforce Commission including $30,000 performance incentive



TARGET OCCUPATION JOB TITLE Diagnostic Medical Sonographers Surgical Technologists Aircraft Mechanics/Service Techs Radiologic Technologists Registered Nurses Machinists Dental Hygienists Middle School Teachers (Math & Science) Medical Records and Health Information Technicians Network and Computer Systems Administrators Computer User Support Specialists Nursing Assistants (formerly Nursing Aides, Orderlies, Attendants) Truck Drivers, Heavy/Tractor-Trailer Police and Sheriffs Patrol Officers Licensed Practical/Voc Nurses Maintenance and Repair Workers, General Social and Human Service Assistants Fire Fighters Welders/Cutters/Solderers/Brazer Bookkeeping/Accounting/Auditing Secondary School Teachers (Math & Science) Auto Service Techs/Mechanics Truck Drivers, Light or Delivery Exec Secretaries/Admin Assists Central Texas (26) - submitted August 31, 2016




55.60% $23.28 50.00% $15.73 26.80% $19.84 25.70% $20.12 25.30% $21.43 25.00% $12.41 23.10% $24.74 22.50% $19.98 21.10% $11.99

$34.31 $23.92 $27.17 $29.19 $33.73 $22.77 $31.96 $26.31 $22.61

Cert Assoc, Cert Assoc, Cert Assoc, Cert Assoc, Cert Cert Cert Bach, License Cert

20.00% $22.12 18.80% $11.93 18.80% $8.67

$39.55 $25.61 $13.33

Assoc, Cert Assoc, Cert Cert

18.00% $12.31 $24.48 17.50% $18.17 $27.92 16.80% $17.93 $21.95 16.40% $10.12 $18.63 15.80% $12.64 $20.46 15.40% $15.12 $22.85 15.40% $12.04 $19.12 14.60% $9.45 $18.29 14.60% $20.09 $26.83 14.40% $10.35 $22.96 12.70% $8.31 $16.37 4.80% $17.84 $25.96

Cert Assoc, Cert Assoc, Cert Assoc, Cert Assoc, Cert Cert Cert Assoc, Cert Bach, License Assoc, Cert Cert Assoc, Cert




AWARDS LUNCHEON On Friday, October 28, 2016, over 300 people from across the state gathered in Killeen, Texas for the Workforce Solutions of Central Texas 28th Annual Workforce Awards Luncheon. Twenty-three individuals, businesses, and school districts were honored as we highlighted the successes of outstanding employers and job seekers who benefited from our services. The luncheon theme was “Late Night @ Workforce.” It drew attention to our effective partnerships with local education systems, educators, and community members.

COLLABORATIVE WITH KISD CAREER CENTER For the first months of the 20162017 school year, Killeen ISD Career Center students planned, produced, and edited segments, met with a local client, and completed the full technical setup for the Workforce Solutions of Central Texas luncheon. The students were in advanced audiovisual production and third-year practicum classes. The instructors and students worked with Workforce

Solutions of Central Texas to produce a live show with prerecorded and live segments. They also worked as technical crew providing audio, lighting, and video production at the event. Instructors recognized the opportunity resulted in “a real world in the classroom” requiring students to meet deadlines and participate in weekly meetings with a client for eight weeks with students ultimately gaining

hands-on work experience. Each student’s eight week grade was based on the results of their work on this project. Additionally, for the first time, students from the Killeen ISD Harker Heights Music Production and Theory classes participated in the luncheon. Students, under the direction of their instructor, wrote, produced, and performed music at the luncheon. Students, Killeen Independent School District staff and Workforce Solutions of Central Texas staff agreed the collaboration was a highly successful and innovative initiative.



These men and women demonstrated academic excellence, exemplary study and work habits, potential to succeed, problem solving skills, progress toward self-sufficiency, and responsibility. The eight recipients of this award were:

ROSALIE “ROSE” NELSON As a girl, Rosalie “Rose” Nelson dreamed of becoming a nurse, but life does not always work out the way we wish it could. Rose married at 19, raised 3 lovely children, and lived her life happily. When her youngest son was a senior in high school and her other two children in college, she decided to pursue her earlier dream. She had been out of school over 20 years, but returning to school gave her new found strength and determination. Things were not easy. Rose juggled two jobs, she was a full-time wife and mother, and she took classes in the evening. Her husband was injured on the job and required multiple

surgeries. The challenges deepened her resolve, grit, and faith. Rose’s experience reveals the depth of her commitment to succeed. After leaving California and starting over in Texas, Rose began working at WalMart and taking classes when she could at Temple College. In 2014, she was accepted into Temple College’s Associate Degree Nursing Program (an honor in itself). Workforce Solutions of Central Texas provided support through the WIOA Adult program which covered training costs and counseling support. While in school, several family members faced medical

problems with her beloved father-inlaw passing away before Rose could complete her nursing program. In May of 2016, Rose graduated with honors, passed her boards, and officially became a registered nurse. On June 27th, she entered employment with Baylor Scott & White Hospital as a Graduate Nurse making $24.25 per hour. When asked about her experience, Rose explained that she is pleased with her accomplishment, but she wished her father-in-law had been there to see it, adding she feels sure he knows and is proud. Rose acknowledges that the journey was tough, but thanks God that she was able to achieve her dreams.

KRYSTLE MARTINEZ A single mother working for “That Reality Place” earning $9.00 per hour, Krystle Martinez received Child Care Services from June 2013 to January 2014. Krystle reapplied for assistance in July 2014 while working for Baylor Scott and White as a Nurse Technician II and attending Central Texas College pursuing her Associate’s Degree in Nursing. During the summer months, Krystle could not afford to take classes so she increased her hours at Baylor Scott and White to support her family. Krystle graduated from Central Texas College on December 11, 2015 with her Associate’s Degree in Nursing and was promoted to full-time employment as a Nurse at Baylor Scott and White earning $24.90 per hour. With Krystle’s new position and pay increase, she no longer needed Child Care assistance. Her services were discontinued in February 2016. Krystle’s success is the result of hard work and determination combined with financial assistance she received through Child Care Services. She is now able to provide a comfortable lifestyle for herself and her child.


BRANDY PEISER In January 2014, Brandy Peiser started Central Texas College’s spring semester sponsored by Workforce Innovation and Opportunity Act resources. She was pursuing an Associate Degree in Nursing (RN). Just two years after starting the program, Brandy completed all of her coursework graduating on December 11, 2015 with a GPA of 3.495.


On July 20, 2015, while still completing rigorous nursing coursework, Brandy began employment at Baylor Scott & White Health Plan, initially, as a Health Unit Coordinator, until she graduated and passed her NCLEX/Texas Board exam. In January 2016, she was hired by the same Unit into their 16-week Neonatal Intensive Care Unit Internship as a Registered Nurse. Continuing to gain skills and experience and growing in her job, Brandy began working as a RN on February 8, 2016 with a salary of $24.25 per hr. In February 2016, she also started the 12-month Nurse Residency program through Scott & White Hospital. Currently, Brandy Peiser is continuing her Education in Nursing. She is attending Texas A&M University-Central Texas, enrolled in their RN-Bachelor of Science, Nursing (BSN) program. She is taking nine (9) credit hours during the Fall 2016 semester. Her goal is to obtain her BSN degree by August 2017. After her BSM, she plans to continue her Educational journey ultimately attaining a Nurse Practitioner’s License.

MARGARET MARK Margaret Mark grew up in a transient environment that resulted in a late start in school. Beginning elementary school at nearly 10 years old meant that she entered the 4th grade without the ability to read or write. While in 5th grade, her life was turned around when she began to understand the advantages she was gaining as her reading and writing skills improved. She stopped believing that she would never succeed or amount to anything. Through hard work and diligence throughout her life, Margaret maintained a successful employment history. However, she soon came to understand that she could only go so far without a college degree. Although she was somewhat worried about her academic skills, she mustered the courage to enroll in some college evening courses while initially working. When her job and college requirements came into conflict, she decided her education had to take priority. Margaret

was then able to complete all the prerequisite coursework for the competitive nursing program, ending with a GPA of 3.9. In May 2014, Margaret’s application to the Temple College Associate Degree Nursing Program was submitted for consideration. Competing with 400 applicants, she was one of the 60 selected. As with many students, she did not know how she could afford to take the required courses. Workforce Solutions of Central Texas provided financial assistance she needed. Workforce staff also supported her efforts until she graduated in May 2016 with honors. Since graduation, Margaret has passed all of her board exams becoming a licensed registered nurse in the State of Texas. She works for Baylor Scott & White Hospital. Margaret explains that her late start created educational and psychological barriers, but her drive to succeed made her the success she is today.


IVANIA CARPIO Ivania Carpio came to the United States from El Salvador as a young girl. Growing up in a family that spoke little English was only one of the challenges that Ivania faced. At the age of seventeen, Ivania gave birth to her daughter and began the challenge of single parenting with very little income.

Youth Program, she was sent to interview at three different worksites based on the career goals that were identified in her orientation. Ivania’s determination was recognized by each of the interviewers as she answered questions about her personal goals. All three businesses selected Ivania for an internship!

Determined to give her daughter a better life, Ivania began exploring career options that would lead to a steady income through employment. While attending an appointment at Workforce Solutions of Central Texas, Ivania completed paperwork including proof of citizenship: demonstrating her commitment, she came prepared with all of the necessary documents.

Ivania chose Central Counties Services because she wanted the opportunity to help others. After eight weeks of training, Ivania was offered the job. She is now assisting low income families who need assistance in their homes to perform everyday activities. Ivania works parttime between 25 to 30 hours per week earning $11.83 an hour. She also receives additional pay for her bi-lingual skills in assisting non-English speaking clients.


As a young person, Ivania was particularly interested in getting work experience. Through the WIOA Summer

Ivania stresses that this is just the beginning. She plans to attend college to study neonatal care. Ivania’s story is inspirational and proves that a little help and a lot of determination make a big difference.

CHALITTA MOORE In the summer of 2015, Chalitta Moore was unemployed and struggling to make ends meet. She came to Workforce Solutions of Central Texas where she acquired an array of knowledge about resume writing, interview techniques, and career planning. During her final week in job search training, Chalitta accepted a temporary job to be a Human Resource Assistant for Pactiv in Temple, Texas. Within three weeks of working for Pactiv, Chalitta was promoted to the position of Executive Assistant to the Warehouse Manager. Continuing to grow her skills while working at the warehouse, she developed effective communication skills and learned how to work efficiently with upper level management. Additionally, Chalitta gained experience in building rapport with customers. As her skills grew, so did her employment options. On September 1, 2015, Chalitta was hired as a

Transcript Analyst for Texas A&M University Central Texas. Within six months of working in her new position, she was recognized by the Director of Admissions for providing exceptional customer service and for exceeding the university’s expectations of an exemplary employee. Most recently, Chalitta accepted a position at Central Texas College as a Guidance Counselor where she is utilizing the professional skills that she has obtained to motivate and encourage other students to achieve success. Her resilience, determination, and customer-focused services are unparalleled.



VINCENT SEYMOUR Vincent Seymour was a military service member who was leaving the service when he was selected to participate in the Hiring Our Hero’s Fellowship Program. Vincent was transitioning from the military due to a reduction in force and was selected to participate in a program that came from a partnership between Workforce Solutions of Central Texas and the US Chamber of Commerce. Vincent began the program, interviewed with several potential employers, and was selected to complete an internship position as a General Manager with La Quinta Hotel in Austin. He participated in the program commuting to Austin three days a week and coming back to Fort Hood for one day of classroom work and then one day back with his military unit. Vincent was diligent in his work and learned quickly about what it would take for him to transition into civilian employment from a structured military

background. Although his internship work experience was a different environment than the military, he found that many of the leadership skills he developed in the military would transfer into the corporate market. Since his release from the military was temporarily delayed, Vincent was unable to accept the position immediately after training. However, he stayed with the employer and received intensive training for the Internship’s management team. With assistance from Workforce Solutions and the US Chamber of Commerce, Vincent was able to accept the additional time in an internship position until he was ultimately released from the military with an Honorable Discharge. He was hired by La Quinta as the new General Manager for the Temple location making $56,500 per year. Vincent’s internship helped him secure a Management position that built upon the skills and training he gained through his military service.

ALUMNI OF THE YEAR In 1997, Madonna Lopez and her husband Ben moved from Austin looking to establish new careers in Temple. They found a professional resume provider and paid $50 for the service. Then, they saw a flyer for Workforce Solutions of Central Texas. At their first visit to Workforce, they found out their resume could have been done professionally and for free. Working with Workforce staff, they followed job leads including one with Workforce Solutions of Central Texas. Madonna and her husband both received calls for interviews but she had already secured a position with Healthy Families from a job lead she received from Workforce. Her husband was interviewed and hired in November 1997. Madonna enjoyed a successful career with Healthy Families working

with young mothers until funding cuts caused the agency to close in 2006. She then decided to pursue her passion for teaching and again found help from Workforce Solutions training program for dislocated workers, the Workforce Innovation and Opportunity Act. Madonna began Region 12 alternative teacher certification training in January 2007. In August 2007, Madonna completed her training and internship. She was hired as a Belton ISD first grade teacher at Sparta Elementary. In 2010, she pursued a Masters in Education degree from Texas A&M University Central Texas, and, after earning her Masters Degree, she was hired by Belton ISD as an assistant principal. Today, Madonna continues to enjoy her career as an educator and assistant principal at Tarver Elementary in Belton ISD.



WORKFORCE PREPARATION THE HEART OF TEXAS GOODWILL INDUSTRIES, INC. KILLEEN LEARNING CENTER The Heart of Texas Goodwill Industries, Inc. Killeen Learning Center strives to provide its customers with an array of services that benefit their lives and lead to employment. Ms. Shauna Jones, the Killeen Learning Center Coordinator, strives to ensure that Workforce Solutions of Central Texas (WSCT) staff are aware of services available at the Learning Center and that they know how the work of the Learning Center staff can complement the work of WSCT.

conflict management, and customer service essentials. Additionally, their certification classes include CPR and Driver’s Education. Parenting and anger management courses are also available. Finally, the Learning Center promotes and provides information about GCFLearn Free, a free internetbased program with more than 125 tutorials in topics ranging from life skills to academic subjects and a plethora of work and technology subjects.

Addressing various life skills topics, the Learning Center offers classes to help customers prepare for the workforce. Each month a variety of computer classes from computer basics to navigating the internet and Microsoft programs introductory courses are offered. The Center also provides several employment readiness classes including self-preparation,

While Learning Center staff promote the programs and services of WSCT, they also enhance WSCT service options by providing intensive one-on-one case management for the customers we share. Because of the substantial number of job seekers seeking Workforce assistance, such intensive services are generally only available for targeted job seeker groups.


BARBARA CROMWELL Barbara Cromwell came to the Workforce Solutions Center in Rockdale a year ago when Temple College began providing GED classes to customers in Milam County. Since Barbara arrived, four Workforce customers have received their GED certification. With hard work, determination, patience and constant cheering and assistance from her, these students successfully completed the program and prepared to seek and find employment. Barbara’s passion for teaching and learning is contagious. She is a retired teacher with 30 years of experience. She has a demonstrated record of commitment and enthusiasm for teaching and guiding her students inside and outside of her classroom. Her professional commitment exceeds her designated responsibilities,


surpassing the general expectations people have for teachers. Always demonstrating genuine care and respect for all of her students, Barbara’s positive behavior and student recognition strategies are implemented to create a safe and nurturing learning environment. Students are eager to respond because of the strong, trusting relationships she has with them. She sets high expectations for learning, and students are productive, assuming responsibility for their learning. Barbara monitors and adjusts lessons as needed, and she often encourages her students to take on a teaching role. She also involves family members in her students’ learning experiences. On June 9th of this year, Barbara Cromwell attended Temple College’s graduation ceremony with two of her students. Her pleasure and pride radiated from her as she watched her students walk the stage to receive their diplomas.


CARE 4 TOTS LEARNING CENTER Care 4 Tots Learning Center in Harker Heights is a child care provider and employer. Children, families, and employers benefit from the Center’s high quality services. Research shows that the early childhood years (birth through age five) are the most productive years for a child’s brain development. Thus, the Center is not only shaping the minds of the future workforce, it is making parents better employees knowing that their child is in a safe, loving, and stimulating environment. Recognizing the importance of quality child care, the Learning Center has increased its enrollment by 43%, from 51 to 119 children. To maintain quality, the Center owner, Flavia Nazario, seeks out every opportunity Workforce Solutions offers for professional development for her Center and staff. A few of the many examples include:

• Texas Rising Star Provider certification as a Four Star Facility (since 2013), • Accreditation by the National Association for the Education of Young Children (second year), • Exemplary Outdoor Classroom by Dimensions Educational Research Foundation/Nature Explore (second year), • Certification of preschool classrooms as “Texas School Ready!,” • Completion of the year-long “Taking Charge of Change” Director Leadership Academy, and • Completion of the Teachstone’s Infant and Toddler CLASS Observation Training. Care 4 Tots Learning Center is a model early childhood program. Quoting a parent, “Ms. Nazario astonishes me with her dedication to the children and high expectations, and she is also dedicated to her employees.”


STARCORR SHEETS Working with the Temple Economic Development Corporation and Chamber of Commerce, Workforce Solutions of Central Texas began assisting StarCorr Sheets during their site selection process. When StarCorr selected Temple, Texas for new $24,000,000 manufacturing facility, Workforce’s Business Services Unit (BSU) worked with StarCorr’s team to identify a qualified workforce. After selecting the Temple Economic Development’s Industrial Park as the best choice for StarCorr’s state-of-theart BHS (Box) corrugator production unit, StarCorr began working with the BSU team to develop hiring/recruiting strategies and create On-The-Job Training (OJT) Contracts/training plans. Workforce services included job postings, applicant testing, job fairs, and recruitment at the Workforce Centers in


Killeen/Temple. Additionally Workforce staff organized group orientations, assessments, and interviews which resulted in 20 initial hires. Of the 20 new employees, nine were customers of Workforce’s highprofile National Emergency Grant for dislocated workers leaving employment or the military from Fort Hood. StarCorr recognized the importance of rapidly reengaging veterans and dislocated workers. Positions included equipment operators, Shipping Operators/ clerks, Accounting/Receiving, and Maintenance Mechanics with wages ranging from $13 to $20 per hour. Since the initial hires, StarCorr has employed 62 more job seekers, 13 of which were veterans. Further, 11 of the positions were trained using Workforce’s OJT training program. The OJT opportunities resulted in new and upgraded skills for local dislocated workers.


KEVIN FAULKNER Kevin Faulkner, Workforce Technical Assistance Program Supervisor at Texas Workforce Commission, was selected as a Professional of the Year 2016 because of his commitment to providing timely and accurate assistance that improves local Workforce Systems. Kevin is often referred to as the “go-to person” for questions about eligibility, policy, performance, etc. For three years Kevin has supervised the technical assistance team for the Workforce Innovation and Opportunity Act, Wagner-Peyser Employment Services, and Trade Adjustment Assistance. He began his career with the state in 1991 working for the State Job Training Coordinating Council, later renamed the Texas Council on Workforce and Economic Competitiveness. In 1995, Kevin accepted a position at the Texas Employment Commission working in the Job Services Operation

department. The Employment Commission later became part of the Texas Workforce Commission. In the early days , Kevin worked as the executive assistant to the Director of the Workforce Development Division. He then joined the Workforce Investment Act technical assistance team as a program specialist which expanded to include new programs. Kevin is also involved in the Workforce Commission’s Rapid Process improvement projects and works with Sub-recipient Monitoring to improve technical assistance efforts for local workforce boards. Demonstrating his commitment to assisting local Workforce Areas, Kevin often stresses that we never ask a wrong question. If he doesn’t know the answer, he gets the answer for us. He always goes above and beyond expectations to serve Central Texas.


TRAVIS WEAVER Travis Weaver has been employed with the Texas Workforce Commission for 18 years. As a Program Supervisor at the Texas Workforce Commission, Travis works with Board and Special Initiative Contracts where he was instrumental in spearheading Central Texas’ efforts to fund assistance for exiting military families, and contractors on Fort Hood. Travis has served for over four years as a Program Supervisor of the Texas Workforce Commission’s Board and Special Initiative Contracts team. Travis began his career with the state in 1998 in the Commission’s Office of Internal Audit. He began his work with the Workforce Division in 2001, starting out working with the Skills Development Fund/Self Sufficiency Fund and later moving to Board Contract Management in 2007. Travis and


his team develop and manage all Board grants under various federal programs such as the Workforce Innovation and Opportunity Act (WIOA), Child Care, Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Trade, and several other special initiatives. It is no wonder that he has consistently advanced in his career and accepted new responsibilities. Travis is receiving the Professional of the Year Award because of his drive to understand local issues and his unwavering support of Workforce Solutions of Central Texas and its customers. His experience managing teams and his customer-focused attitude make him a role model. Travis is a proven ally who works to resolve issues and achieve positive results.

PARTNERSHIP U.S. CHAMBER OF COMMERCE CORPORATE FELLOWSHIP PROGRAM AND STEFANIE WATSON, “Hiring our Heroes Corporate Fellowship,� gave Workforce Solutions of Central Texas a unique opportunity to provide education and employment opportunities for active duty soldiers transitioning out of the military. The local life changing program, Hiring Our Heroes (HoH) began in August 2015. Today, 47 of the 55 participants (Fellows) have been hired resulting in an 86% hire rate. Hiring our Heroes engages Workforce Solutions of Central Texas services in efforts to identify, enroll, prepare, select, and train participating soldiers. A mutual interview process is used to allow Fellows and Business to select each other, attaining the best fit for each position. Further, all participants are given the opportunity to speak with Workforce staff regarding resources to complete education or certifications that will make them more marketable to

employers. After Fellows are selected for HoH, they also select a free professional certification that gives them an additional asset to bring to their new employer. The goal of the HoH program is to ease the transition from soldier to civilian. The participating soldiers must address an unexpected change in their lives. The HoH program removes negative perceptions and allows them to focus on a brighter future. Through the training, participants are more marketable. Their military careers have ended but they have new experience, education, and networking opportunities, and best of all, they have new careers. It should be noted that not all of the soldiers are selected for an internship, but all will be helped to find careers after their service is completed.

NON-CUSTODIAL PARENT PROGRAM CHOICES PEER In April 2013, the Non-Custodial Parent Program Choices PEER project began as part of a national study with oversight by the Office of Child Support Enforcement. In the study, non-custodial parents (NCPs) receiving workforce services were compared with NCPs who did not receive workforce services over a one-year period. Most NCPs ordered to participate by the local child support court are parents who are severely behind in paying child support, have a history of nonpayment, and otherwise would not pay child support. Effective collaboration from multiple organizations was critical. The partnership between Workforce Solutions of Central Texas (WSCT), the state and local Offices of the Attorney General (OAG), and Bell County Judge Michael Nelson was vital to the success of the NCP Choices PEER project. The partners jointly established processes through the Child Support court system,

Presiding over the Child Support IV-D court, Judge Michael Nelson’s commitment to the project and his willingness to expand the number of court dates to accommodate project goals was instrumental in moving forward successfully. Outcomes and processes were reviewed monthly by WSCT and OAG teams to identify improvements. Through the NCP Choices program, noncustodial parents are finding jobs, paying child support, and learning how to interact with their children. The overarching goal of the program is to address the core issues – lack of jobs and parental responsibility. Initially, NCP diverts individuals facing jail sentences for not paying child support into Workforce Solutions services. Workforce Solutions then focuses on making rapid connection to local jobs while simultaneously improving parenting skills. The NCP Choices program involves up to 6 weeks of intensive job search activities (30

hours per week). Participants also receive: • Job search preparation and guidance totaling 30-60 hours (based on participant’s assessed needs), and • Intense one-on-one case management to remove barriers and create problem-solving relationships. As a result of the three (3) year partnership, the NCP Choices PEER project has served over 395 NCPs attaining entered employment rates over 72% and garnering $1,313,327 (to date) in total child support payments. Additionally, 84% of participating NonCustodial Parents are now paying support. Most importantly, over 988 children in Bell County, who otherwise may not have received child support, have been impacted by child support collections. Demonstrating the positive impact of the NCP Choices PEER program, it was funded by the OAG for another year in October 2016.



Terrena Busby served on the Workforce Board from October 2014 through June 2016. As owner/ partner with RRR Feed Company in Goldthwaite, she served as a representative of rural businesses. Through her work-experience in the private sector, Busby knows the importance of establishing a serviceoriented and quality-focused business environment and she supported Workforce System strategies reflecting quality-based business criteria. Terrena Busby is being recognized for her efforts to advance the unique needs of rural businesses in their struggles to identify and hire skilled workers.

Matt Maxfield served on the Workforce Board from July 2014 through October 2016. As a Board member representing businesses in Bell County, Maxfield was responsible for promoting an efficient, businessdriven workforce system that focused on preparing and connecting workers to local job opportunities. As the CEO of Seton Medical Center in Harker Heights, Matt Maxfield is being recognized for his unique insights into the medical industry’s workforce needs and his role model experiences related to Seton’s innovative patientfocused service philosophies.


JOSE SEGARRA As a Distinguished Service honoree, Jose Segarra served on the Workforce Board from February 2012 through May 2016. As a Board member representing businesses in Bell County, Segarra, Owner of Exit Homevets Realty, provided the perspective of a service-oriented and quality-focused business owner. Demonstrating his commitment to making a positive contribution to the local community, Segarra transitioned from being a Board member to a Chief Elected Official to the Board when he was elected as Mayor of the City of Killeen.

TRAE SUTTON, P.E., C.F.M. Trae Sutton, P.E., C.F.M. served on the Workforce Board from May 2011 through June 2016. As a private sector representative in Bell County, he works as an engineer with Kasberg, Patrick & Associates, LP. Through Sutton’s role on the Workforce Board, his unique work experiences were reflected in his a genuine commitment to ensuring and promoting quality service strategies that improve the efforts of local businesses and job seekers. Trae Sutton is being recognized for his efforts supporting the local Workforce System planning, oversight, and evaluation responsibilities of the Workforce Board.


EXEMPLARY LEADERSHIP JIMMIE DON AYCOCK Until some friends asked him to pursue an open seat in the Texas House of Representatives, Jimmie Don Aycock was a semi-retired veterinarian, rancher, businessman, Killeen school district trustee, and Chamber of Commerce leader. The following year, the softspoken gentleman won a contested race and became one of the most esteemed members of the Texas Legislature. Known particularly for his work over the past two legislative sessions as the lower chamber’s lead public education policymaker, Representative Aycock also served as a member of two House committees: Public Education and Appropriations. Further, he was appointed to the Appropriations subcommittee on Education. As the chairman of the House Public Education Committee, Representative Aycock said, “We think in terms of black kids and brown kids and white kids. We think of poor kids and rich

kids, kids from small districts and kids from larger districts. And we each come here representing our subset of kids, and that’s how the process works. What will it take to fix school finance? It’ll take a common view of [the state’s] 5.2 million children.” During the last year of his tenure, Representative Aycock authored a $3 billion bipartisan education bill in the House, but amid a lack of support from the Senate and school officials Representative Aycock pulled the proposal ahead of a looming deadline so that other legislation would have a better chance of passing. The effort won him a standing ovation in the House. Representative Aycock and a coalition of rural Republican legislators and Democrats have also repeatedly blocked vouchers from passage in the House, a plan supported by many of the more conservative members of the Texas State Senate.

Representative Aycock’s legislative accomplishments, in 2015, included a new performance rating system for public schools. The system reduced the emphasis on standardized test scores and applied a measure designed to more swiftly force changes at chronically failing public schools. Similarly, in 2013, the Legislature had overwhelmingly approved a major education reform bill Representative Aycock authored that reduced the number of end-of-course exams Texas high schoolers must pass from 15 to five and requires incoming high schoolers to think about possible career paths. After serving for nine years, Representative Aycock announced on the last day of the 84th legislative session that he would not seek reelection next year. The Texas A&M University graduate, surrounded by beaming colleagues, gave a farewell address urging them not to think “about the extremes to the right or left but think about good policy” to benefit the state’s more than 5 million public school students. The 68-yearold chairman of the House Public

Education Committee said he is more than ready to get back to retirement. Jimmie Don Aycock was born in Bell County and graduated from Moody High School in 1965 as the class valedictorian. In 1967, he married the former Ellen Marie McKamie, also of Central Texas. They have a married son, attorney Jimmie Aycock of Houston, a married daughter Michelle, who is a music educator in Bastrop, and four grandchildren. In 1969, Jimmie Don Aycock received his Bachelor of Science degree, with Phi Kappa Phi honors from Texas A&M University in College Station and his doctor of veterinary medicine degree from TAMU in 1970. He was a Captain in the United States Army from 1970–1972, having received the Army Commendation Medal.



BILL LUTHER, PHR Laerdal Medical MATT MAXFIELD Seton Medical Center

JON BURROWS, Bell County Judge, and Chair, Chief Elected Officials Consortium Board LARRY ANGLIN, CHAIR, Inc. MIKE ATKINSON Clear Creek Construction and Atkinson Electric, Inc. DR. GLENDA BARRON Temple College CAMERON BELL Texas Workforce Commission JUDY BOWEN-CLARK Literacy Council BARBARA BOZON, CPA Central Texas Housing Consortium TERRENA BUSBY RRR Feed Company


DR. MARC NIGLIAZZO Texas A&M Univ.-Central Texas JOSE SEGARRA Exit Homevets Realty

HORACE GRACE Assn. of the United States Army

TAMA SHAW Hill Country Community Action Agency

JIM GRANFOR Materials Transportation Co.

BILL STANFORD Carpenter Company

SONJA HAVENS First National Bank Texas

TRAE SUTTON, P.E., C.F.M. Kasberg, Patrick & Associates, LP

CYNTHIA HERNANDEZ Belton Economic Development Corp.


EYAL KACZUR, CHA Baylor Scott & White Health

CARLYLE WALTON Metroplex Health System


GINGER WATKINS Cameron Industrial Foundation


JIM YEONOPOLUS Central Texas College



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