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West County Transportation for Seniors & People with Disabilities

Prepared for: WCCTAC Study Session July 30, 2010 Prepared by: Paratransit Working Group


Study Session Objectives 

 

2

Get to know transportation needs of, and services for, West County’s population of seniors and people with disabilities (S&PwD) Provide guidance to Paratransit Working Group for programming dedicated Measure J funds Flesh out need or desire for West County-wide initiatives or program

WCCTAC S&PwD Transportation Study Session, July 2010


Overarching Policy Issues Quality of Life Equality in Mobility Aging in Place – Independence & Mobility Access to Health & Social Services Affordability of Transportation Services

Priority of Transportation for S&PwD Relative to Other Public Services (Police, Fire, Public Works, etc.)

3

Financial & Institutional Amount of Funding and Subsidy Effectiveness, Efficiency, Accountability Equity in Funding Strategic & Flexible Collaboration and Cooperation Congestion & Air Quality WCCTAC S&PwD Transportation Study Session, July 2010


Presentation Outline I. II. III. IV.

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Basics of Transportation for S&PwD Transportation for S&PwD in West County What Have We Learned? Discussion/Q&A

WCCTAC S&PwD Transportation Study Session, July 2010


I. Basics of Transportation for S&PwD

5

WCCTAC S&PwD Transportation Study Session, July 2010


Terminology (as used in presentation) Term

Definition

ADA/Non-ADA

Americans with Disabilities Act of 1990, designated equal access to public transit for people with disabilities as civil rights. Non-ADA are services that are independent of Federal ADA requirements – may be beyond or just different.

Age in Place

Not having to move from present residence in order to secure necessary support services in response to changing personal needs

CBTP

Community-Based Transportation Provider – provides non-ADA transportation services. Not confined to seniors and people with disabilities, may extend to other demographics including youth, low-income, etc.

Demand-Response or Dial-A-Ride (DAR)

Service that operates in response to calls from passengers to the operator. Vehicles are dispatched to pick-up passengers and transport them to their destinations. Vehicles do not operate over a fixed route or on a fixed schedule. Routes change depending on the demand.

Fixed Route

Transit service that operates on set schedule along specific routes

Low Income

Below 200% of Federal poverty level

Mobility Management

Approach to providing mobility that moves beyond establishing and operating traditional fixed route transit systems to fostering and organizing a network of diverse transportation services and providers to satisfy customer needs. Involves several functions and stakeholders. Starting point is the identification of transportation needs of a specific community and identifying service options and demand management strategies to respond to those needs. Transit agencies often serve as a travel agent by brokering customer needs with a variety of service providers and providing one-stop customer information on available services.

Paratransit

Non-traditional transportation modes, such as ADA paratransit, municipal dial-a-ride services, community shuttles, and vanpool programs that are not fixed route or rail services but generally complement or supplement them.

Senior

Person aged 65 or over

Travel Training

Teaching a person how to ride fixed route transit

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WCCTAC S&PwD Transportation Study Session, July 2010


S&PwD Population & Growth Population in 2005

Source: ABAG

Contra Costa in 2030

1,000,000 1,300,000 30% increase

Aged 65+ in 2030

111,000 300,000

Disabled

130,000

Low-Income

170% increase

190,000 0

500,000

1,000,000

1,500,000

- Aged 65+, Disabled, & Low-Income categories are not mutually exclusive - 2030 projections for Disabled and Low-Income categories not readily available as of this writing 7

WCCTAC S&PwD Transportation Study Session, July 2010


Spectrum of Needs Transportation needs change as a person ages

Physical and/or cognitive abilities of rider   

Walk, drive, fixed route, ADA, homebound Level of assistance needed – curb-to-curb, door-to-door, doorthrough-door; help with grocery bags, etc. Transitioning from one predominant mode to another

Nature of trips  

Proportion of home-based work to non-home-based work changes Some trips may be more predictable

Need to provide menu of services at any given time

8

WCCTAC S&PwD Transportation Study Session, July 2010


Types of Services & Relationships ADA: Federal Civil Rights Requirements

Increasing level of service

Non-ADA: Broad Spectrum of Discretionary Choices

Only for those who can’t take fixed route due to disability – eligibility not tied to age

Comparable to fixed route: w/in ¾- mile, same days & hours

Independent of spatial, temporal, & eligibility limits of ADA

Coordinated with health and human services (ex. adult daycare)

Minimum next day service, within 1 hour of requested time

Mobility Management (like a brokerage and travel agent)

No more than 2x fixed route fare

No restrictions, prioritization by trip purpose

No limits on number of trips, no waiting lists

ADA

Many stakeholders

NonADA Fixed Route

9

WCCTAC S&PwD Transportation Study Session, July 2010


Paradigm Shifts 

Prior to ADA   

Americans with Disabilities Act of 1990   

Paratransit aligned with social services Provided by non-profits & transit agencies under Rehabilitation Act of 1973 Systems smaller and more flexible Equal access to public transit tied to civil rights Extended to all activities of government Unfunded mandate – funds diverted

Present   10

Realign with social services Broader concepts of Mobility Management, Aging in place WCCTAC S&PwD Transportation Study Session, July 2010


Mode Choice Factors Disability – ADA or Not ADA Certified? Age – Over or Under 65? Trip Origin Location & Time – Within or Outside Fixed Route? Trip Destination Location & Time – Within or Outside Fixed Route? Return Trip Time – Within or Outside Fixed Route? Advanced Notice – Known or Not?

FIXED ROUTE

11

ADA

NonADA

WCCTAC S&PwD Transportation Study Session, July 2010


Reported Unmet Needs in Bay Area 

In 2005, MTC surveyed the nine-County Bay Area to prepare the Coordinated Public TransitHuman Services Transportation Plan, and this is what the people said:

Enhanced Fixed Route • More service in suburban & rural areas • More direct service to activity centers • Increased frequency & longer span of service

Enhanced Paratransit • Same day, beyond hours and locations of fixed route • Accommodations for uncommon wheelchairs

Information & Other Assistance • How to use public transit & accessible features • Information in variety of formats • Proper training of service personnel 12

Connectivity • Inter- and intra-county travel, for both fixed route & paratransit • Enhanced accessibility accommodations at transfer sites

Pedestrian Access & Land Use Coordination • Accessibility to bus stops & transfer stations • Better coordination between land development & transit provisions WCCTAC S&PwD Transportation Study Session, July 2010


II. West County Transportation for S&PwD

13

WCCTAC S&PwD Transportation Study Session, July 2010


Senior (65 & Over) Population 480 30 890 1,400

570

Bayview-Montalvin

2,500

580

1,400 North Richmond

290

260 2,600

490

East Richmond Heights

9,800 4,700 1,100 Source: 2000 Census

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WCCTAC S&PwD Transportation Study Session, July 2010


People w/ Disabilities (5 & Over) Population 700 30 1,600

Bayview-Montalvin

2,600

1,100 3,300

1,000

2,000 North Richmond

1,400

630 6,900

650

East Richmond Heights

20,000 3,700 450 Source: 2000 Census

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WCCTAC S&PwD Transportation Study Session, July 2010


Service Providers Northern Area Fixed Route • WestCAT

ADA • WestCAT (also serves Martinez destinations)

CommunityBased • WestCAT • Richmond

Southern Area Fixed Route Note: This is only illustrative of the general service area of each provider. Actual service areas are more defined and can cross over between the Northern & Southern Areas.

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• AC Transit • BART

ADA • East Bay Paratransit Consortium (EBPC) (serves ALA & CC Co, SF destinations)

CommunityBased • El Cerrito • Richmond • San Pablo

WCCTAC S&PwD Transportation Study Session, July 2010


Services Paratransit Service/Hours of Operation/ Reservation Window

EBPC

WestCAT

El Cerrito

Richmond

San Pablo

Complementary ADA/ Same as fixed route/1-3 days advance reservation

Complementary ADA/Same as fixed route/1-14 days advance reservation, same day if available

Door-to-door/M-Th 9a5p/1-10 days advance reservation, 830-930a to reserve for same day

Door-to-door/M-F 730a5p/1 to 10 days advance reservation, same day if available

Door-to-door/M-F 830a4p/1 to 5 days advance reservation, same day if available

Taxi Scrip/24-7

Dial-A-Ride (DAR)/ M-F 6a-8p, Sa 9a-7p Service Area

Southern West County, most of Alameda County, San Francisco

ADA depends on fixed routes, gen. Northern West County

El Cerrito

Richmond, East Richmond Heights, North Richmond, Kensington, Rollingwood, El Sobrante, El Cerrito, San Pablo, up to Appian Wy in Pinole

San Pablo

DAR anywhere in service area Other Services

Standing orders

Standing orders

Standing orders

Standing orders

Subsidized EBPC tickets

Transfers to other ADA providers

Transfers to other ADA providers

Special Purpose Trips (Nutrition, Shopping, Other Activity Center, Employment, School)

Special Purpose Trips (Nutrition, Shopping)

Special Purpose Trips (Nutrition, Brown Bag, Doctors Hospital)

Group day trips (nursing homes)

Eligibility

Unable to take fixed route due to disability

Group day trips (throughout Bay Area) 65 or older or unable to take fixed route due to disability DAR open to all

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65 or older or disabled residents of El Cerrito Group day trips open to non-residents

Group day trips (within West County)

65 or older or disabled residents of Richmond, East Richmond Heights, North Richmond, Kensington, Rollingwood, El Sobrante

Group day trips (throughout Bay Area) 60 or older EBPC-eligible San Pablo residents

WCCTAC S&PwD Transportation Study Session, July 2010


Coordination 

ADA Provider to ADA Provider     

ADA Provider to Community-Based Transportation Provider (CBTP) and vice-versa 

Bay Area-wide agreement Certification is honored by all operators Transfers coordinated Confidentiality of sensitive client information (HIPAA) Fares payable to each provider

Refer to each other by phone

CBTP to CBTP  18

Refer to each other by phone WCCTAC S&PwD Transportation Study Session, July 2010


Operations EBPC Total (Contra Costa)

WestCAT

El Cerrito

Richmond

San Pablo

22,600 (2,500)

2,000

290

3,100

130

686,400 (87,400)

37,500

3,000

17,500

150/580 tix sold

Operating Cost

$30,494,000

$1,158,000

$95,800

$1,151,000

$119,000

Operating Cost/ Passenger

$44

$31

$32

$66

$163

389,000 (46,700)

13,900

1,400

14,500

190

10.5

2.3

2.8

6.0

7.2

1,938 (233)

0

3

Not tracked

0

18/107

0

92/660

61/411

164/1,205

175

12

2

12

3

Service Delivery Method

Contracts with Several Providers

Contracts with One Provider

City-owned Vehicles

City-owned Vehicles

City-owned Vehicles

Vehicles Deployed From

Oakland, San Leandro, Fremont

Pinole

El Cerrito

Richmond downtown

San Pablo

Registered Clients Passenger Trips

Revenue Service Hours Average Passenger Trip Distance Number of Denials Number of Group Trips/Passengers Number of Vehicles

Source: FY 2008-09 Data in FY 2010-11 Measure J Program 15 Claims

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WCCTAC S&PwD Transportation Study Session, July 2010


Funding Fund

EBPC

WestCAT

El Cerrito

Richmond

San Pablo

Measure J

133,400 (<1%)

146,100 (13%)

75,500 (72%)

315,200 (27%)

96,200 (93%)

Fares

2,100,000 (7%)

50,000 (4%)

11,700 (11%)

114,900 (10%)

5,800 (6%)

TDA (State)

-

753,700 (66%)

-

-

350 (<1%)

STA (State)

-

1,600 (<1%)

-

-

-

FTA (Federal)

-

192,100 (17%)

-

-

-

General Fund

24,500,000 (78%)

-

16,300 (16%)

718,800 (62%)

-

-

-

800 (1%)

5,000 (<1%)

560 (1%)

Other

4,800,000 (15%)

2,250 (<1%)

-

-

-

Total

31,500,000 (100%)

1,145,700 (100%)

104,400 (100%)

1,153,800 (100%)

102,900 (100%)

Nutrition Program

Note: EBPCâ&#x20AC;&#x2122;s General Fund = $16.7M from AC Transit & $7.6M from BART; Other = ALA Co Measure B Source: FY 2010-11 estimates in FY 2010-11 Measure J Program 15 Claims

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WCCTAC S&PwD Transportation Study Session, July 2010


Funding (cont’d) 

 

Measure J accounts for 12% of total funding spent in Contra Costa – nominal portion of EBPC & WestCAT budget, large portion of CBTP budget Farebox recovery low, subsidy high – like fixed route Est. sales tax subsidy per EBPC passenger 

  

ALA - $8, CC - $1.50

Only Richmond & El Cerrito contribute General Fund Fixed route and ADA have access to many funding sources, but most controlled by others CBTP have access to fewer funding sources but have greater discretion 21

WCCTAC S&PwD Transportation Study Session, July 2010


Funding Detail – Measure J 3.00

Program 20b New Services= 0.65

2.00

1.071

1.50 Program 15 Growth = 0.231+0.035/yr 0.231

1.00

WestCAT – 0.190 San Pablo – 0.166

0.50

Program 15 Base = 0.994 Total

Richmond – 0.545

0.00

2034

2033

2032

2031

2030

2029

2028

2027

2026

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

2012

2011

2010

El Cerrito – 0.093

2009

PERCENT OF TOTAL SALES TAX

2.50

FISCAL YEAR Programmed

22

Unprogrammed

WCCTAC S&PwD Transportation Study Session, July 2010


Funding Detail – Measure J (cont’d.) Program 15 Base 15 Growth 20b New Services Total

EBPC

WestCAT

El Cerrito

Richmond

San Pablo

$645,000

$0

$123,000

$60,000

$354,000

$108,000

$150,000 + $22,700/yr up to $695,000 total in 2034

TBD

$422,000

TBD

$1,217,000 - $1,762,000

15 Base - fixed percent of sales tax to providers under Measure C 

To guarantee continuation of existing services

Distribution percentages based on seniors, disabled, and low-income populations in 2000 (per Census data)

15 Growth - increasing percent of sales tax per year 

Annual Funding (2011$)

For growth in target population and to include providers that didn’t receive Measure C, i.e. EBPC in West Co

20b New Services - fixed percent of sales tax  23

To supplement Program 15 services; ADA & non-ADA qualify WCCTAC S&PwD Transportation Study Session, July 2010


The Paratransit Working Group has been working together for the past year and a half...

III. What Have We Learned?

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WCCTAC S&PwD Transportation Study Session, July 2010


What Have We Learned?       

Need for Self-Audit Need for Unifying Goals Overlaps Gaps Opportunities for Increasing Efficiency Additional Paratransit Possibilities for West County Sustainability

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WCCTAC S&PwD Transportation Study Session, July 2010


Need for Self-Audit (Beyond Financial) 

There has not been an assessment of West County’s S&PwD needs & how well services meet those needs    

 

Trip origins and destinations (within and without West Co) Trip types and characteristics (health, social; recurring & ondemand) User types (distribution by age and ability - fixed route-capable, ADA, and CBTP; income level; language proficiency) Assessment of needs against provisions; identification of unmet needs

Could result in different service prioritization May require consultant assistance 26

WCCTAC S&PwD Transportation Study Session, July 2010


Need for Unifying Goals 

Different needs competing for same pot of money  

Different horizons  

Address current funding shortfall versus Plan for longer term

Need for clarity in role of WCCTAC  

ADA – financial and operating assistance; increase focus on West County versus Community-Based Transportation – maintain and expand services; enhance community focus

Respect local flexibility and discretion versus Be proactive about identifying needs for the region

Need for assurances versus flexibility 27

WCCTAC S&PwD Transportation Study Session, July 2010


Overlaps 

Difficult to determine  

Not necessarily inefficient  

256 permutations for every round trip taken using fixed route, ADA, or CBTP Not including other factors specific to individual – language proficiency, comfort level with fixed route or obtaining ADA certification, relationship with drivers, etc. If trip can be served at lower cost by different provider If controlled through operational agreements

Need further study 28

WCCTAC S&PwD Transportation Study Session, July 2010


Gaps 

Clients and Services    

Beyond ¾-mile ADA coverage – probably limited; would need GIS analysis to confirm Beyond days & hours of ADA service – none in El Cerrito and San Pablo (Richmond has taxi scrip, WestCAT has DAR) Special purpose, group trips – limited in WestCAT service area Non-ADA certified clients crossing CBT boundaries (ex. well senior traveling from Richmond to County Hosp in Martinez)

Funding    29

EBPC: equitable share given role in West Co paratransit WestCAT: contributions from Pinole, Hercules, County Richmond: contributions from County WCCTAC S&PwD Transportation Study Session, July 2010


Opportunities for Increasing Efficiency 

Enhance coordination among existing providers   

Provider-specific enhancements  

 

Scheduling and transfers via software & agreements ADA eligibility certification Resource sharing Performance monitoring and reporting for Non-ADA High-tech

Expanding CBT services to be West County-wide Explore different service model(s) & additional partnerships to enhance flexibility  30

In-house vs. Contract vs. Hybrid, Trip Brokerages, Decentralized vs. Centralized WCCTAC S&PwD Transportation Study Session, July 2010


Additional Paratransit Possibilities for West County  

  

Same day service with taxis Coordination with Area Agency on Aging services Caring for Seniors, Meal Delivery, Consultation Services, Legal Services Recurring cross-boundary trips to West County destinations – Medical, Shopping, etc. Travel training, volunteer driver programs, non-profit shuttles, van retirement program Mobility management

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WCCTAC S&PwD Transportation Study Session, July 2010


Sustainability 

Future demand and supply  

Senior Population Growth = 170% from 2010 to 2030 Future Funding  

Measure J Program 15 guaranteed increase by formula – est. 8% from 2010 to 2030 ADA is unfunded mandate, tied to transit 

Transit varies based on Fed & State fiscal situations

Shortfall may need to be addressed through changes to funding and in-kind contributions from other sources (tax, GF, fares, grants)

Existing system is not sustainable as is   32

Will need to change demand or supply or both Better to do in controlled fashion where feasible WCCTAC S&PwD Transportation Study Session, July 2010


IV. Discussion/Q&A

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WCCTAC S&PwD Transportation Study Session, July 2010

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