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A quarterly newsletter for our community about the good things that happen here

Every volunteer has a reason…

This is Chantelle’s

Like most charities and not-for-profits, Waypoint has a group of tremendous volunteers. Their work in the gift shop, on our patient units and at special events provides an invaluable service to the hospital and our patients. What sets Waypoint’s special event volunteers apart is the fact that most of them are also Waypoint staff. After working all week they are still more than willing to donate their personal time to help run our fundraising events, ultimately benefiting our patients. One of those volunteers is Chantelle Shervill. By day, she is the Manager of Medical Affairs, working in the office of our Psychiatrist-in-Chief, but after work hours she is a fundraising volunteer extraordinaire. It all started with Chantelle’s desire to make a difference – in her life and the lives of others. In 2012, Chantelle had a goal to become healthier, and took advantage of several offerings from Waypoint’s Wellness Program to help her along that path. It was a learn to run clinic that really changed her life and led her on a path to becoming a life-long runner. Chantelle discovered that running made her happy, provided much needed stress release and helped her get physically and mentally well. And she knew it likely would not have happened if this opportunity hadn’t been offered through work.

Chantelle Shervill

“I wouldn’t be where I am without the gift of Waypoint’s Wellness Program, and so I wanted to do something to give back.” Chantelle launched her Move to Give Campaign in 2016. She planned to raise funds and awareness in support of Waypoint by running the Niagara Falls International Marathon. She shared her training on a blog and donations poured in from all over the province – and in the end, Chantelle raised nearly $2,000 for patient care.

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Spring 2017 - IN THIS ISSUE: RBC grant supports local youth

Highlights from An Evening with Séan McCann

Read how the Drop-In is a safe haven for local youth

Waypoint Research Institute’s 5th Annual Conference - May 15-17, 2017


Around Waypoint

with Carol Lambie, President and CEO Spring is upon us, the weather is getting warmer and the flowers are starting to bloom. It’s a time of year that always brings renewed optimism for me and a chance to reflect. It’s been a busy year at Waypoint and we’ve highlighted some of what we’ve been working on in this edition of our Sharing the Good Things newsletter, not the least of which is our transformation to a completely electronic health record. It is an endeavour that was likely the biggest development in technology in our hospital’s history. We are now well on our way through the three-stage implementation plan and we’re already seeing positive results.

Carol Lambie

Through it all we’ve been supporting our staff and patients with a robust and dynamic change management plan using the ADKAR model. This model has allowed us to provide a simple, easy-to-use framework for everyone in the hospital to think about change, help us understand individual needs and what supports were needed for a successful transition. We’ve also been busy supporting our community through advocacy and awareness and by providing Mental Health First Aid training to not only our staff, but for the community as well. Just like physical first aid is provided until medical treatment can be obtained, Mental Health First Aid is given until appropriate support is found or until the crisis is resolved. The 12-hour course teaches skills needed to help someone who is developing a mental health problem or experiencing a crisis. Through the generous support of our donors, we were able to provide three courses last year and have three courses planned for this year. If you’re interested in obtaining more information, please contact our Communications Office at 705.549.3181, ext. 2214. As always, health and safety for our patients and staff has been an important part of our focus this year. You may have heard about the charges laid by the Ministry of Labour in March under the Occupational Health and Safety Act. The charges are related to an incident at the hospital in April 2016 and is the first time Waypoint has been involved in charges from the Ministry of Labour. We have worked very closely with the Ministry of Labour since the incident in 2016 and responded to all orders at that time. For this and all incidents, we are committed to working collectively to make improvements that support the health and safety needs of everyone. Extensive safety measures and processes exist across our programs and we are continuously evaluating them and looking for ways to prevent unfortunate incidents like this one. We have multiple supports in place, including a Joint Health and Safety Committee, two Health and Safety Coordinators and a computerized internal incident reporting system for reporting, reviewing and developing strategies to mitigate hazards, incidents or other concerns. Waypoint specializes in treating patients with complex and serious mental illness and addictions, which includes caring for people with behavioural, cognitive and developmental disorders. Quality of care and staff and patient safety are our highest priorities. We continually strive to maintain an environment that is safe as well as therapeutic. As we ramp up for another great year, I look forward to the continued success on all of our projects underway, including the Specialized Geriatric Services Program. This team has been working hard over the past year on designing an integrated system that supports the medical and mental health needs of the frail elderly in North Simcoe Muskoka and developing a framework to better support patients with behaviours in Alternate Level of Care (ALC) beds. There will be much more to come from this team in the coming months. With June as Seniors Month, we are welcoming senior care specialist Dr. Samir Sinha as our special guest at the upcoming Annual General Meeting on June 2. Dr. Sinha is the Director of Geriatrics at Sinai Health System and the University Health Network in Toronto, the provincial lead for Ontario’s Seniors Strategy and international expert in the care of older adults. I hope you’ll join us at the hospital to hear Dr. Sinha speak. If you’d like more information or to RSVP, please call 705.549.3181, ext. 2073 or visit www.surveymonkey.com/r/3YSZCB3.


RBC grant supports local youth If you are a teenager or young adult with mental health issues, or the parent of one, you know all too well how complex and difficult the system is to navigate. About 70% of mental health challenges have their onset in childhood or youth, yet only one in five youth are able to access mental health care when they seek it; and even if they do find treatment, many waste time in the wrong line, waiting for the wrong type of help.

goals, as well as decreasing involvement in the criminal justice system. While much has been done to break down the silos for youth seeking mental health treatment, there’s still work to be done. And thanks to a generous donation announced by the Royal Bank of Canada on March 2, some of that work will now become a reality.

Proving they believe in supporting youth in our communities, RBC donated $100,000 to the TAY SoS partnership to Developed in 2014 on the heels of the assist in supporting provincial initiative for Systems system navigation Improvement through Service Carol Lambie (Waypoint), Carolyn Walsh (Catulpa), and gathering the Collaboratives, the TAY SoS partnership Ruth Cameron (Waypoint), Charlotte Wallis youth voice, making is a group of 43 agencies from 14 sectors and Frank Berdan (RBC) the services provided working together to provide a meaningful and comprehensive and integrated support system to young accessible for youth in need. Our sincere thanks is people and their families to help them transition into expressed to RBC for this major contribution. successful adults. Ontario experienced a one-third rise in emergency The TAY SoS partnership brings hospitals, community department visits over six years for children and youth health care, education, employment, social service, presenting with mental health and addiction problems, justice and child and youth serving agencies together to a recent joint study by the Centre for Addiction and engage youth in the delivery of their services. They work Mental Health (CAMH) and the Institute for Clinical from a common language and framework, adopted Evaluative Sciences has found. This money will help our from the Transition to Independence Process or TIP youth to find and access the right care from the right Model, to ensure the youth they work with hear the provider, hopefully before a crisis emerges. same messages from all their service providers. The TIP Model engages youth in their own future planning With the support of the RBC grant, the TAY SoS partners process, and provides appropriate and appealing will be focusing on system navigation using interactive supports for youth and their families in the transition to tools, face-to-face contact and youth led initiatives to adulthood. It has proven to increase youth being help youth and their families find the support they successful in employment and completing educational need. Agencies in North Simcoe / Muskoka, including Waypoint, have been working together to try and bridge this gap with the Transitional Age Youth System of Supports partnership (TAY SoS).

Raising funds and awareness for homelessness On February 25, Waypoint and Community Reach joined forces to host the Coldest Night of the Year in support of people in our local communities faced with homelessness or inadequate housing, raising nearly $15,000. Mother Nature ensured the event lived up to it’s name as more than 100 people braved the weather to walk in the 2, 5 & 10 km distances. Our thanks is extended to Tim Horton’s for providing treats en route and to Ciboulette et Cie for the delicious chili provided for all walkers and volunteers. Good things really do happen here, thanks to the wonderful people who are a part of our Waypoint community.


Friday March 24 was a day of great music and inspiring c is a survivor of addiction and abuse, a Bell Let’s T

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conversation at Waypoint thanks to the brilliance and creativity of Séan McCann. Formerly of east coast band Great Big Sea, McCann Talk ambassador and this year’s featured guest at our 4th Annual Fundraising Dinner.

py, shared his moving story of surviving abuse and becoming sober with the sold-out crowd of 190 guests. “Music is strong was an honour for me to help the good people at Waypoint with my truth and my songs.”

to his amazing performance at the fundraising dinner, Séan returned to the hospital the next morning to play not only one, but two erts for Waypoint patients who were thrilled to have the opportunity to hear his story.

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The event raised nearly $65,000 in support of people faced with mental illness and addiction, $7,000 more than last year’s proceeds thanks to our generous sponsors, silent auction partners and guests. The funds raised will directly impact mental health care across the region. Waypoint’s fundraising efforts improve patient treatment and care by helping fund new research, renovate aging buildings, develop community awareness and training programs and purchase hospital equipment and technology.

McCann

Waypoint would like to express our sincere appreciation to TD Bank Group, our sponsors and all those involved in making our 4th Annual Fundraising Dinner a resounding success.


Drop-In a safe haven for local youth For a group of local youth, the Drop-in at Waypoint’s HERO Centre is a safe place. Every two weeks, youth gather under the guidance of Peer Support Worker Jacki Nadon, Recreation Therapist Erin Strachan and Shaunna Brady, Coordinator for the Transitional Age Youth Service to plan events, discuss important issues, play games and eat! If you guessed that snacks are big part of the program, you’d be right. But these youth say they get much more out of the program than food. ``There’s no other place to go,” says one. “Everybody’s friends with everyone,” says another. While a third participant notes “It’s a safe place where you can be yourself.”

Participants at the Youth Drop-In getting ready for the Youth Found Together! Event May 3rd

The group started meeting in 2015 after a Waypoint’s transitional age youth working group recognized the lack of services for this age group. They spoke to some local youth and asked them what would be important and helpful to them, and a safe place to hang out was at the top of the list. Each week is different and the participants have a say in everything that goes on, including the upcoming event during Mental Health Week and National Youth Week celebrating youth culture and creativity. Called Youth Found Together!, it’s the group’s 2nd annual open house and will feature a variety show format with an open mic, art station and a games table… oh, and some food! Everyone is welcome to come out to the HERO Centre on May 3rd from 3:30 to 5:30 p.m. to meet the youth, find out more about the youth drop-in and show their support. If you’d like more information, please email youthdropin@waypointcentre.ca.

Senior care specialist to speak at AGM June 2 The highly esteemed Dr. Samir K. Sinha will be in Penetanguishene on June 2 as the special guest at Waypoint’s Annual General Meeting. With the number of seniors in Canada expected to double over the next two decades, all eyes will be on Dr. Sinha to learn more about how to care for this population. Dr. Sinha is the Director of Geriatrics at Sinai Health System and the University Health Network in Toronto and an Associate Professor at the University of Toronto and the Johns Hopkins University School of Medicine. A Rhodes Scholar, Dr. Sinha is a highly regarded clinician and international expert in the care of older adults. He has consulted and advised governments and health care organizations around the world and is the architect of the

Government of Ontario’s Seniors Strategy. In 2014, Maclean’s proclaimed him to be one of Canada’s 50 most influential people and its most compelling voice for the elderly. The hospital’s annual meeting will also celebrate the highlights and accomplishments of the past year. The event takes place on June 2 at 1:30 p.m. at Waypoint’s Atrium Building. Dr. Samir Sinha Refreshments will be served and everyone is welcome to attend. Please RSVP by May 25 at www.surveymonkey.com/r/3YSZCB3 or at 705.549.3181, ext. 2073.


Transforming mental health care with an electronic health record

The Waypoint/Ontario Shores EHR Command Centre team during the launch of Phase 1 of the project We live in a digital age where just about everyone seems to have some sort of smartphone, tablet or computer; and the way we communicate with each other, do business and provide care is transforming. At Waypoint we are proud to be following along on this journey with the implementation of an electronic health record (EHR) that will allow us to improve the clinical care we provide. It’s been years in the making, but our patients are now starting to experience the benefits of our investment. Implementation on our regional programs is now complete, and by all accounts it was a success. This is due in large part to the careful planning and execution of the training, and the commitment of our staff throughout the process. And while a phased approach has taken a little longer, the learnings from launching in only one area of our hospital has helped to make improvements as we go forward. Our partnership with Ontario Shores Centre for Mental Health Sciences has also played a huge part in our achievement.

Their teachings and support have been invaluable. Phase two got underway on April 25th and the third phase begins in May when our Outpatient services staff will begin to use the electronic record. The technology is enabling Waypoint to put patients at the centre of the system. We’re already seeing a reduction in the need for patients to repeat their clinical history, and the elimination of duplicate charting. Our clinicians are also reporting reduced admission times and appreciating the value of real-time access to patient information in one place on one screen. From the beginning our vision for this project was to use today’s technology to improve quality and safety for patients and staff through a collaborative and interactive experience. This has been accomplished. Waypoint would like to thank everyone who has travelled along with us on this journey, including our patients, their families, our staff and donors. This investment is helping us to advance understanding and improve lives.

A gift left behind To begin the new year, our hospital received an incredibly generous gift from a former patient who meant a great deal to the patients, staff and volunteers at Waypoint. The Waypoint community felt the passing of this individual deeply. A contagious smile and positive attitude lifted spirits and provided healing to all those who had the good fortune to have this person cross their path. As a final act of kindness and support, a legacy gift was left to Waypoint for the purpose of enhancing the patient experience and providing new opportunities for recovery. This legacy gift honors the spirit of the kind and generous person who once brightened the hallways of our hospital and will now continue to do so.


Cover Story But Chantelle didn’t just concentrate on that one campaign, while training for her own marathon she also helped plan Waypoint’s own Mental Health in Motion – a run, walk, yoga event in September, helping the hospital raise an additional $16,000. Like most of our volunteers, Chantelle continues to give her time on a regular basis, and most recently helped out at our annual fundraising dinner An Evening with Séan McCann. When asked why she volunteers she shares, “I believe wholeheartedly in the care we provide to our patients, families and staff. It is my belief that if every single person helped in some small way, that collectively we can have a huge impact.” She also encourages others to give it a try saying the time you give comes back to you two-fold in seeing the difference you can make in someone’s life.

Chantelle Shervill (left) with Séan McCann and her fellow staff volunteers at Waypoint’s Annual Fundraising Dinner

Waypoint Research Institute’s 5th Annual Conference Two well-known researchers will headline this year’s Waypoint Research Institute 5th Annual Conference - May 15 to 17 at the Holiday Inn Barrie. The first is Nicholas Watters, Director of the Knowledge Exchange Centre at the Mental Health Commission of Canada (MHCC). His keynote will highlight the Innovation to Implementation Guide (I2I) - a practical tool developed by the MHCC to help decrease the time it takes for innovations to create change within the mental health system. The second keynote, Nadine Wathen, PhD, has been a family violence researcher for over 15 years. She is a professor in the Faculty of Information and Media Studies at Western University and a Member of the College of the Royal Society of Canada. She works to develop better evidence to support the health sector response to family violence.

Nicholas Watters, Director, Knowledge Exchange Centre, MHCC

This year’s offerings also feature two pre-conference workshops, one titled Engaging with First Nations communities: Starting conversations with youth about fentanyl, alcohol and other drug use, and the other titled Feather Carriers: Leadership for Life. The other days of the conference are rounded out with an abundance of workshops, oral paper sessions and conversation sessions to appeal to anyone interested in implementing evidence-based practices in mental health & addictions Don’t miss out on this amazing opportunity. The registration deadline is May 2 for the conference and May 15 for the pre-conference workshops. More information can be found on Waypoint’s website at www.waypointcentre.ca.

Nadine Wathen, PhD, Professor, Faculty of Information and Media Studies, Western University

Spring 2017 Waypoint Sharing the Good Things Newsletter  
Spring 2017 Waypoint Sharing the Good Things Newsletter  
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