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Lead-Content Law Takes Effect in 2014, page 10

JOURNAL

January 2013

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

Water Well System Inspections A step-by-step guide to providing peace of mind, page 19 Also inside: — Phosphate-Based Chemistries, page 22

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JOURNAL

Vol. 67, No. 1 January 2013 www.waterwelljournal.com

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

FEATURED ARTICLES 19 Water Well System Inspections By Jennifer Strawn

A step-by-step guide to providing well owners or prospective buyers peace of mind. 22 Phosphate-Based Chemistries By Michael Schnieders, PG, PH-GW

Make sure you understand everything you can about the use of phosphates in well systems. 44 Annual Listing of National Ground Water Association Manufacturers and Suppliers Division Members

DEPARTMENTS Page 19

In This Issue Industry Newsline The Log Web Notes Coming Events Newsmakers Featured Products Taking Delivery Classified Marketplace Index of Advertisers Closing Time

IN EVERY ISSUE 6 Editor’s Note What Do You Offer Your Customers?

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About the cover A field engineer conducts tests at a water well site. Check out the feature article on how well system inspections can impact your business on page 19.

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The Water Well Journal (ISSN #0043-1443) is published monthly by the National Ground Water Association, 601 Dempsey Rd., Westerville, OH 43081. Printed and mailed at Beaver Dam, Wisconsin, and additional mailing offices. Postal acceptance: Periodical (requester subscription circulation) postage paid at Westerville, Ohio, and at additional mailing offices. Postmaster: Send address changes to Water Well Journal, 601 Dempsey Rd., Westerville, OH 43081. Canada Post/ Publications Mail Agreement #40739533. Return address: 4960-2 Walker Rd., Windsor, ON N9A 6J3.

Twitter @WaterWellJournl

Water Well Journal January 2013 3/


JOURNAL A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

Advancing the expertise of groundwater professionals and furthering groundwater awareness.

Chief Executive Officer Kevin McCray, CAE kmccray@ngwa.org NGWA President Dan Meyer, MGWC, CVCLD Director of Publications/Editor Thad Plumley tplumley@ngwa.org Water Well Journal Editorial Review Board Art Becker, MGWC, CPG; Tom Christopherson; Dan Milan; Roger Renner, MGWC; Robert Sterrett, Ph.D.; and John Schnieders, Ph.D. Associate Editor Mike Price

mprice@ngwa.org

Copyeditor Wayne Beatty

wbeatty@ngwa.org

Production and Design Janelle McClary jmcclary@ngwa.org Advertising Shelby Fleck Vickie Wiles

sfleck@ngwa.org vwiles@ngwa.org

Circulation Coordinator Katie Neer kneer@ngwa.org

Page 22

FEATURED COLUMNISTS 26 Safety Matters by Gary Ganson, CIH, CSP Safety in Disasters Part 1: Disaster preparedness is the key to keeping workers safe on the job.

28 Engineering Your Business by Ed Butts, PE, CPI Groundwater Treatment Part 8(b). Treatment Methods

Contributing Writers Ed Butts, PE, CPI; Donald W. Gregory; William J. Lynott; Julie Hansen; Christine Reimer; Al Rickard, CAE; Ron Slee; Lana Straub; Jennifer Strawn; and Alexandra Walsh Editorial, Advertising, & Publishing Offices 601 Dempsey Rd., Westerville, OH 43081 (800) 551-7379 Fax: (614) 898-7786 Selected content from Water Well Journal is indexed on Ground Water On-Line™ at www.NGWA.org/gwonline ©Copyright 2013 by the National Ground Water Association. All rights reserved.

An APEX award winner 10 consecutive years with 22 total awards, most in the groundwater industry.

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32 People at Work by Alexandra Walsh In the Background Follow proper procedures when you need to conduct an employment background check.

34 ACT Like a Sales Pro by Julie Hansen A Good Referral Find out five secrets for getting referral business.

36 The After Market by Ron Slee Planning Ahead for Prevention It’s time to put the finishing touches on customer service plans. The views expressed in the columns are the authors’ opinions based on their professional experience.

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EDITOR’S

NOTE

What Do You Offer Your Customers? t a recent meeting with a potential vendor, I asked what I thought was a straightforward question: “So how would things work if we partnered?” In essence, I wanted to know the steps in the process chain if I took on services by his company. His answer was one I wasn’t expecting: “However you want things to work,” he replied. And he was serious! I admit I was surprised. I’ve had good customer service before, but really, I get to make the rules? He then added, “We have about 400 clients and we probably come close to doing things 400 ways.” I loved it. And you know what? He’s got it figured out. In today’s business climate that has to be your approach. If your policies still say “It’s our way or the highway,” you probably have several would-be customers choosing the highway—and it’s a road that leads right to your competitor’s door. Flexibility is crucial today. You have to explore options, be willing to make changes, and do things in different ways that give your company the potential to create new business—and better yet, new revenue streams. Obviously, you don’t ask the customer, “How do you want me to install your new water well system?” But you need to be doing things you’ve never done before. Is your firm one that never needed to offer maintenance contracts? Too much of a pain to sell? Too difficult to track?

A

Add them today because you should have done so yesterday. Locking in customers is a good thing. It may not lead to new business this year or even next year, but when an emergency happens, the customer will call you. Why? Because they have to. Your maintenance contract offers them a discount on emergency calls and parts. Don’t give a customer you’ve earned once the option to turn to Google or the phone book down the road. Is your business one that never did a lot of well cleaning or maintenance work because there were always new wells to drill? Promote that you do well checkups today. In fact, make it a key part of your company’s marketing strategy. Again, it may be years before the trip to a particular residence pays off with a big-ticket sale, but after ensuring a family its water is safe for a few years, that family will turn to you when there’s an emergency. It might sound like a lot of busy work, like you’re simply closing a lot of small jobs, and only netting a lot of small sales. But they add up—and they will lead to bigger jobs and to loyal customers. Trust me. I’m a customer who plans on remaining loyal to a new vendor.

Thad Plumley is the editor of WWJ and director of publications at the National Ground Water Association. He can be reached at tplumley@ngwa.org and on Twitter @WaterWellJournl.

Advertise your products and services to the groundwater industry’s most influential readership. Call Shelby Fleck and Vickie Wiles in the NGWA sales department at (800) 551-7379. ● ● ●

Shelby Fleck

Approximately 25,000 readers every month. More than 19,000 are groundwater contractors. Approximately 4000 reside in professions also allied to the field. Readers reside in every state, Canada, and other international locations.

Disclaimer Water Well Journal and the National Ground Water Association provide information for guidance and information purposes only. This publication is not intended to provide investment, tax, or legal advice. The information contained herein has been compiled from sources deemed reliable and it is accurate to the best of our knowledge and belief; however, Water Well Journal and the National Ground Water Association cannot guarantee as to its accuracy, completeness, and validity and cannot be held liable for any errors or omissions. All information contained herein should be independently verified and confirmed. Water Well Journal and the National Ground Water Association do not accept any liability for any loss or damage howsoever caused in reliance upon such information. Reader agrees to assume all risk resulting from the application of any of the information provided by Water Well Journal and the National Ground Water Association. Trademarks and copyrights mentioned within Water Well Journal are the ownership of their respective companies. The names of products and services presented are used only in an educational fashion and to the benefit of the trademark and copyright owner, with no intention of infringing on trademarks or copyrights. No endorsement of any third-party products or services is expressed or implied by any information, material, or content referred to in the Water Well Journal. Subscriptions/Back Issues For questions, changes or problems with your subscription call Katie McKee. Subscriptions: Water well contractors and other qualified groundwater industry personnel in U.S. and Canada — free; others in U.S. — $115 per year; $15 per copy. Canada – $135 per year; $24 per copy. International: $150 per year; $35 per copy. Subscriptions available through NGWA offices only. We reserve the right to refuse subscriptions to anyone not directly engaged in the groundwater industry. Claims for missing issues must be made in writing within three months of publication and will be subject to the availability of back issues. Advertising Disclaimer Advertisers and advertising agencies assume liability for all content (including text, representation, and illustrations) of advertisements printed and also assume responsibility for any claims arising therefrom made against the publisher. The publisher reserves the right to reject any advertising that it believes is not in keeping with the publication's standards or is deemed unsuitable or misleading.

Vickie Wiles

6/ January 2013 Water Well Journal

waterwelljournal.com


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IN THIS

W

ISSUE

elcome to the 67th volume of Water Well Journal. We begin 2013 with a January 2013 issue focusing on well maintenance.

The topic is tackled by freelance writer Jennifer Strawn with a feature article titled “Water Well System Inspections” on page 19. Strawn points out right now is an ideal time to promote your firm doing water system inspections and maintenance work to current and potential customers in your area. She then discusses the appropriate steps to inspecting a site with groundwater professionals around the country. She goes over researching the water well system, inspecting the well and water system’s equipment, and documenting your findings. Industry professionals provide details on everything from doing a visual inspection to checking the well cap to doing a pump test and comparing the findings to historical data you have on the system. The feature story “Phosphate-Based Chemistries” on page 22 by Michael Schnieders, PG, PH-GW, points out phosphates have been used for a number of years in water treatment to reduce scale formation and limit corrosion. He adds that the application of the chemicals in the well industry has been a subject of debate without a true understanding of the chemical, biological, Michael PG, or geo-logical implications. Schnieders then ex- Schnieders, PH-GW

plains what phosphates are, how they are used, and where their limitations lie with respect to well maintenance. Engineering Your Business, the monthly column by Ed Butts, PE, CPI, wraps up its 14-article series on groundwater treatment with “Part 8(b). Treatment Methods” on page 28. Last month, Butts provided an outline of the various types of contaminants that can impact groundwater sources and potential treatment methods. In this column, he goes over inorganic contaminants, which he also calls the “big ones” as they can be lethal in a short period of time. Butts also discusses secondary Ed Butts, PE, CPI contaminants and removal methods. This month’s Safety Matters column is the first of a twopart series on safety during disasters. Columnist Gary Ganson’s first article, “Safety in Disasters” on page 26, covers disaster preparedness. He points out Hurricane Sandy and its horrific effects that struck the North Atlantic coast should serve as a reminder on how important it is to be prepared for disasters. Disasters can come in many sizes and many forms such as weather, earthquakes, epidemics such as the flu, and terrorism. Ganson says the key is to have a plan, communicate the plan, and then make sure everyone understands it by being prepared.

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IN THIS

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This month’s installment of People at Work covers the critical topic of ensuring your firm is bringing on quality staff members with the column titled “In the Background” on page 32. Columnist Alexandra Walsh notes that small business owners are often unable to absorb the risks and liability that may come from bad hir- Alexandra Walsh ing decisions. So they are more and more reviewing the backgrounds of potential employees. The question of how to find the best employees without violating privacy rights and other laws can be confusing, so Walsh explains the different types of “background checks” that can be conducted and how to do them. Also make sure you check out WWJ’s newest column, ACT Like a Sales Pro. Columnist Julie Hansen, a sales trainer, speaker, and author, will offer sales tips and strategies each month in the column. Her first article, titled “A Good Referral” and found on page 34, discusses the importance of getting referrals, when to ask for them, and tips to make sure you get quality referrals. Julie Hansen Among the tips she recommends are being specific, promoting your work, and showing appreciation.

   



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Water Well Journal January 2013 9/


INDUSTRY

NEWSLINE

Lead-Content Law Takes Effect in 2014 Back inventory of products not meeting the definition of lead-free under the Reduction of Lead in Drinking Water Act can no longer be used after January 3, 2014, unless the product is exempted under the law. Industry members should begin now to plan their production, purchasing, and inventory management to meet this deadline in the United States. The Reduction of Lead in Drinking Water Act changed the definition of lead-free to mean not containing more than a weighted average of 0.25% lead when used with respect to the wetted surfaces of pipes, pipe fittings, plumbing fittings, and fixtures. As of January 4, 2014, no person may introduce into commerce or use any pipe, or any pipe or plumbing fitting or fixture, in the installation or repair of any public water system or any plumbing in a residential or nonresidential facility providing water for human consumption, that is not leadfree under this new definition. Back inventory that does not meet the 0.25% lead-free calculation cannot be installed after January 3, 2014, unless it is exempt from the prohibitions. The definition of lead-free solder and flux—0.2% lead—was not affected by the Act.

Contaminated Groundwater Sites Targeted for Alternative Management, Says NRC Report At least 126,000 sites across the United States have contaminated groundwater that requires remediation, and about 10% of these sites are considered “complex,” meaning restoration is unlikely to be achieved in the next 50 to 100 years, according to a new report, Alternatives for Managing the Nation’s Complex Contaminated Groundwater Sites, from the National Research Council. The report added that the estimated cost of complete cleanup at these sites ranges from $110 billion to $127 billion, but the figures for both the number of 10/ January 2013 Water Well Journal

The U.S. Environmental Protection Agency rulemaking is expected to provide additional direction on the new federal law’s implementation. Some of the potential topics that may be addressed through rulemaking include: how repair of components will be treated; whether and what product labeling may be mandated; clarification on the scope of coverage and the scope of exemptions; as well as whether and through what process product certification, third-party or otherwise, may be required. At a recent meeting, the EPA announced that the proposed rule has been delayed until “sometime after the first quarter of 2013.” Given it typically takes many months between issuing a proposed and final rule, final rule publication is highly unlikely until after the January 4, 2014 date when only products meeting the new lower lead content requirement can be introduced into commerce or used in drinking water systems in the United States. Under the “Protect your business” category in the “Member exclusive content” area of www.NGWA.org, members of the National Ground Water Association can access the FAQ on the Reduction of Lead in Drinking Water Act and the EPA presentation on the new lead-free law. sites and costs are likely underestimates. Several national and state groundwater cleanup programs developed over the last three decades under various federal and state agencies aim to mitigate the human health and ecological risks posed by underground contamination. These programs include cleanup at Superfund sites; facilities that treat, store, and dispose of hazardous wastes; leaking underground storage tanks; and federal facilities, such as military installations. The U.S. Department of Defense has already spent close to $30 billion in hazardous waste remediation to address past legacies of its industrial operations. The DOD sites represent about 3.4% of the total active remediation sites, but many of these sites present the greatest

technical challenges to restoration with high costs. Therefore, the agency asked the National Research Council to examine the future of groundwater remediation efforts and the challenges facing the U.S. Army and other responsible agencies as they pursue site closures. At sites where contaminant concentrations have plateaued at levels above cleanup goals despite active efforts, the report recommends evaluating whether the sites should transition to long-term management where risks would be monitored and harmful exposures prevented, but at reduced costs. “The complete removal of contaminants from groundwater at possibly thousands of complex sites in the U.S. is unlikely, and no technology innovations appear in the near time horizon that could overcome the challenges of restoring contaminated groundwater to drinking water standards,” said Michael Kavanaugh, Ph.D., PE, BCEE, chair of the committee that wrote the report. Kavanaugh, an NGWA member and a principal with Geosyntec Consultants Inc. in Oakland, California, added: “At many of these complex sites, a point of diminishing returns will often occur as contaminants in groundwater remain stalled at levels above drinking water standards despite continued active remedial efforts. We are recommending a formal evaluation be made at the appropriate time in the life cycle of a site to decide whether to transition the sites to active or passive long-term management.” Among the 15 people on the committee authoring the report was Paul C. Johnson, Ph.D., executive dean of the Ira A. Fulton Schools of Engineering at Arizona State University and editor of NGWA’s Groundwater Monitoring & Remediation from 2003-2011. For more information, visit www .nationalacademies.org.

Hydraulic Fracturing Study Update Announced by EPA In the November 9 Federal Register, the U.S. Environmental Protection Agency announced it is accepting information through April 30, including data,

NEWS/continues on page 12 waterwelljournal.com


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NEWS/from page 10

studies, scientific analyses, and other pertinent scientific information related to the potential impacts of hydraulic fracturing on drinking water resources. This information will help to ensure the EPA is current on evolving hydraulic fracturing practices and technologies as well as inform current and future research and ensure a robust record of scientific information. Consistent with the EPA’s commitment to using the highest quality information in its scientific assessments, the

EPA prefers that people submit information that has been peer reviewed. It will consider all submissions, but will give preference to peer-reviewed data and literature sources. There are several ways to submit information to the docket for this request. Be sure to include the docket identification number Docket ID No. EPA-HQORD-2010-0674 on every submission. For more information about the EPA dockets, visit www.epa.gov/dockets. For more information about the EPA’s hydraulic fracturing study, visit www.epa.gov/hfstudy.

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If you have any questions, contact NGWA Government Affairs Director Chris Reimer at creimer@ngwa.org or call (800) 898-7791, ext. 560.

New Housing Starts Increased in October

The U.S. Census Bureau and the Department of Housing and Urban Development jointly announced the following new residential construction statistics for October 2012. The report shows privately owned housing starts rose again in October 2012: the seasonally adjusted annual rate settled at 894,000 compared with the revised rate of 863,000 in September 2012. This change represents a 3.6% increase; further, the annual rate for October 2012 was also 41.9% above the October 2011 rate of 630,000. Conversely, in October the seasonally adjusted annual rate of building permits for privately owned housing reached 866,000—a 2.7% drop compared with September’s annual rate of 890,000. The October 2012 rate was also 29.8% above the rate in October 2011. Housing starts are important to the water well industry as they can indicate possible construction of new water well systems. For more information on new residential construction statistics, visit www.census.gov/construction/nrc.

Groundwater Pumping Effects on Streamflow Described in USGS Report

The U.S. Geological Survey released a report on November 16 that summarizes the body of knowledge on streamflow depletion, highlights common misconceptions, and presents new concepts to help water managers and others understand the effects of groundwater pumping on surface water. “Groundwater discharge is a critical part of flow in most streams—and the more we pump below the ground, the more we deplete water flowing down the stream,� said USGS Director Marcia McNutt. “When viewed over the long term, it is one big zero-sum game.� Groundwater and surface water systems are connected, and groundwater discharge is often a substantial compowaterwelljournal.com


nent of the total flow of a stream. In many areas of the country, pumping wells capture groundwater that would otherwise discharge to connected streams, rivers, and other surface water bodies. Groundwater pumping can also draw streamflow into connected aquifers where pumping rates are relatively large or where the locations of pumping are relatively close to a stream. Major conclusions from the report include: • Individual wells may have little effect on streamflow depletion, but small effects of many wells pumping within a basin can combine to produce substantial effects on streamflow and aquatic habitats. • Basin-wide groundwater development typically occurs over a period of several decades, and the resulting cumulative effects on streamflow depletion may not be fully realized for years. • Streamflow depletion continues for some time after pumping stops because it takes time for a groundwater system to recover from the previous pumping stress. In some aquifers, maximum rates of streamflow depletion may occur long after pumping stops, and full recovery of the groundwater system may take decades to centuries. • Streamflow depletion can affect water quality in the stream or in the aquifer. For example, in many areas groundwater discharge cools stream temperatures in the summer and warms stream temperatures in the winter, providing a suitable yearround habitat for fish. Reductions in groundwater discharge to streams caused by pumping can degrade habitat by warming stream temperatures during the summer and cooling stream temperatures during the winter. • The major factors that affect the timing of streamflow depletion are the distance from the well to the stream and the properties and geologic structure of the aquifer. • Sustainable rates of groundwater pumping near streams do not depend on the rates at which groundwater systems are naturally replenished (or recharged), but on the total flow rates Twitter @WaterWellJournl

of the streams and the amount of reduced streamflow that a community or regulatory authority is willing to accept.

For more information and to read the report, visit www.usgs.gov/newsroom.

White Paper from Xylem Provides Key Findings for Energy and Water Efficiency in Commercial Buildings

Xylem Inc., a global water technology company focused on addressing the world’s most challenging water issues,

announced the release of its white paper, “A Systems Approach to Energy and Water Efficiency in Commercial Buildings.” As the name suggests, the white paper focuses on the challenges designers and managers of commercial buildings face today with the ever-increasing demands to improve the energy and water efficiency of their buildings. As the complexity of building systems continues to increase, the challenge of designing, installing, and operating these

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systems also increases. New building codes continue to raise efficiency standards for new and existing buildings; economic conditions pressure organizations to cut energy costs wherever possible; and new corporate sustainability initiatives require steady efficiency improvements. In response, architects and specifiers of new commercial buildings, as well as facility managers of existing buildings, are increasingly adopting a new systems approach to energy and water efficiency improvements. The white paper addresses key cost vs. benefit for a systems approach to designing, installing, and operating electrical, mechanical, plumbing, and other building components. Additional areas covered include: • Maximizing energy and water efficiency • Controlled success • Risk vs. comfort • Building codes drive changes: ASHRAE codes 90.1-2010 and

ASHRAE 189.1-2011 set the bar even higher for greening commercial buildings • Clear future.

The white paper also addresses the systems approach that is being adopted in the design, procurement, installation, operation, and maintenance of buildings. Using a systems approach helps achieve compliance with existing and emergency building codes, maximizes energy and water efficiency, and helps meet corporate sustainability goals while creating comfortable and efficient building environments. To download the white paper, visit www.bitly.com/XylemSystems WhitePaper.

Construction Employment Declined in 28 States Between October 2011 and 2012

Construction employment declined in 28 states from October 2011 to October 2012 even as 31 states and D.C. added jobs in October, according to an analysis

by the Associated General Contractors of America of Labor Department data. Among states losing construction jobs during the past year, Delaware lost the highest percentage (-11%, -2200 jobs), followed by Arkansas (-8.4%, -3900 jobs) and Alaska (-8%, -1200 jobs). New York lost the most jobs (-12,800, -4.1%), followed by Pennsylvania (-10,400 jobs, -4.6%), New Jersey (-7400, -5.7%), and Illinois (-6900 jobs, -3.6%). Simonson noted that 21 states and the District of Columbia added construction jobs between October 2011 and October 2012, while employment was unchanged in Vermont. The District of Columbia again added the highest percentage of new construction jobs (15.6%, 1900 jobs), followed by North Dakota (11.8%, 3000 jobs) and Nebraska (10.8%, 4400 jobs). Texas added the most new construction jobs over the past 12 months (46,900 jobs, 8.4%), followed by California (27,700, 5%) and Indiana (7400, 6%).

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THE

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NEWS FROM THE NATIONAL GROUND WATER ASSOCIATION

Diversify Your Professional Experience, Become a Certified Vertical Closed Loop Driller CV CLD

Advances in ground source heat pump technology have ABILITY EXPERIENCE emphasized the need for KNOWLEDGE a voluntary certification CERTIFIED VERTICAL CLOSED LOOP DRILLER designation for ground source heat pump drillers. That’s why NGWA is proud to offer its designation, the Certified Vertical Closed Loop Driller (CVCLD). This designation reflects an individual who has proven knowledge, skills, and experience in the construction of a closed loop well system for ground source heat pump applications. By becoming a CVCLD, you will increase your professional expertise and your company’s marketability over your competition. Exams for the CVCLD designation can be scheduled by calling PSI LaserGrade at (800) 211-2754 or (360) 8969111 outside the United States. The 75-question exam encompasses the skills and competencies reflected on the Geothermal Vertical Closed Loop Drilling Operations DACUM. For more information about the CVCLD certification, visit NGWA’s Web site at www.NGWA.org, scroll to national ground water association

the “Professional Resources” tab and click on “Certification and exams.”

NGWA Releases Pump Safety DVD NGWA released a new DVD covering water system installation and pump service safety. Created by NGWA Press and Training Without Boredom in cooperation with WellGuard and The Hartford, Pump Safe, Pump Smart is designed to help water well contracting firms learn about the hazards of pump installation and service and gain new insight to ensure everyone is kept safe. In a fun, highly watchable way, the DVD covers job preparation, site safety assessments, figuring your load, PPE, site mobilization and setup, blocking and leveling, proper handling of the pump column and wire, pulling the pump, inspection, transportation, moving equipment, tools, lighting, maintenance, and more. The DVD follows Drill Safe, Drill Smart, a DVD created by NGWA Press and Training Without Boredom in 2010. Since its debut at the 2010 Groundwater Expo, Drill Safe, Drill Smart has been one of NGWA Bookstore’s best sellers.

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NGWA Offers CSP–Drilling Operations Exam NGWA offers a second component to the Certified Sales Professional (CSP) designation within its Voluntary Certification Program, the Certified Sales Professional–Drilling Exam. The CSP designation is specifically intended for suppliers and manufacturers. Earning the CSP designation is a remarkable way to demonstrate your commitment to enhancing industry professionalism and providing good customer service. Eligible individuals who wish to earn the designation will be required to take only one exam, but they can extend their designation to a CSP-II by passing both the drilling and pump installation exams. Exam appointments may be scheduled through NGWA’s third-party testing facility, PSI LaserGrade, by calling (800) 211-2754 or (360) 896-9111 outside the United States.

NGWA Career Center Connects Those in Groundwater Industry

For Eddie, it was worth an entire cotton crop. Eddie’s crop was burning up. He needed more water and his well was not able to keep up. So he asked his well contractor to clean his well using Cotey Chemical products.

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Whether companies work on small residential wells, mid-size wells, or wells thousands of feet deep, Pump Safe, Pump Smart is an ideal tool to get crews thinking about safety. More information on it can be found at www.NGWA.org in the Online Bookstore.

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Start your year off right by visiting the NGWA Career Center at careers .ngwa.org, where job seekers can post their resume, view jobs, create a personal job alert, and set up a job seeker account and access it. The NGWA Career Center has been enhanced with new features to help connect members with new employment opportunities. Employers and recruiters now have access to your specialized niche. Among other things, employers and recruiters can view resumes, post jobs, and create an employer account and access it. waterwelljournal.com


WEB

NOTES

FIND IT ON THE NGWA WEB SITE, NGWA.ORG

Abstracts Sought for NGWA’s 2013 Events

NGWA will host a variety of conferences focused on groundwater issues in the United States and throughout the world in 2013. Two are currently accepting abstracts. The Ohio Groundwater Forum: Protecting and Managing Groundwater for the Future, June 19, in Columbus, Ohio, will explore various groundwater issues affecting Ohio, which serves as both a focal point for this forum, as well as a microcosm. Abstracts are being sought in the following major categories and must be submitted online by 11:59 p.m. ET on January 13: • Hydraulic fracturing/shale gas development and groundwater protection • Water resource planning • Groundwater quality • Data collection, analysis, and utilization • Class II injection wells • Wellfield sustainability. The NGWA Conference on Groundwater in Fractured Rock and Sediments, September 23-24, in Burlington, Vermont, will explore policy initiatives regarding the fractured rock environment —one of the most challenging geologic environments to characterize and remediate—during this two-day conference. Abstracts are being sought and must be submitted online by 11:59 p.m. ET on January 31. To submit abstracts or learn more about the events, visit www.NGWA.org.

NGWA’s First Phone App for iPhone Provides Valuable Information A glossary of groundwater and water well terms is available from NGWA as an iPhone application downloadable online in the App Store at Twitter @WaterWellJournl

www.apple.com/iphone/apps-for-iphone. The app for Apple’s iPhone is $4.99 and educational institutions can receive a discounted rate for multiple purchases. The glossary is based on NGWA’s Lexicon of Groundwater and Water Well System Terms. NGWA’s lexicon was selected by a task force of industry professionals and contains terms with the most relevancy to the various groundwater professions and to the use, protection, remediation, and management of groundwater. While there are often regional differences in the use of some terms, the document is certainly an ideal collection of the definitions that relate to groundwater and the professionals who work with it. The glossary is also available as a downloadable PDF file from NGWA. To learn more or to purchase this product, visit the NGWA Online Bookstore at www.NGWA.org, or call (800) 551-7379 or (614) 898-7791.

• Reducing Problematic Concentrations of Boron in Residential Well Systems • Reducing Problematic Concentrations of Fluoride in Residential Well Systems • Reducing Problematic Concentrations of Iron and Manganese in Residential Well Systems. NGWA’s BSPs are designed to aid groundwater professionals at industry job sites. They are not standards, but practices that have been demonstrated to show superior results. They are prepared by a consensus of groundwater professionals from around the country. NGWA members can download all BSPs for free as a member benefit under the “Member exclusives” section at www.NGWA. Nonmembers can purchase the BSPs.

NGWA Provides Industry Best Suggested Practices with Water Quality and Treatment NGWA has a variety of industry “best suggested practices” for issues with water quality and treatment, including: • Reduce and Mitigate Problematic Concentrations of Stray Gases in Water Well Systems • Reducing Problematic Concentrations of Arsenic in Residential Well Systems

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Water Well System Inspections A step-by-step guide to providing well owners or prospective buyers peace of mind. By Jennifer Strawn he real estate market appears like it’s beginning to pick up and you might want to see if your existing customers want to consider an annual well checkup. Either way, water well system inspections are an excellent opportunity for your company to bring in some extra money and give your business a boost right now. “When I do well system inspections for property transfers, I like to provide a ballpark estimate on any work that might need to be done,” says Steve Kuckelman, CWD/PI, owner of Kuckelman Pump Service in Santa Fe, New Mexico. “As a contractor, I get about 95 percent of those jobs because when they have enough confidence in my company to hire us to do the inspection, they are comfortable employing us to do the repair work.” Before you begin inspections, Gary Hix, CWD/PI, owner of In2Wells in Tucson, Arizona, suggests checking

T

Jennifer Strawn was the associate editor of Water Well Journal from 2004 to 2007. She is currently in the internal communications department at Nationwide Insurance in Columbus, Ohio. She can be reached at strawnj2 @gmail.com.

Twitter @WaterWellJournl

“We’re trying to determine general health of the well and the water system and catch a problem before it puts a homeowner out of water.” with your insurance company to make sure your liability insurance covers inspection work. General liability coverage may not protect you against errors of omission. If you’re ready to get started, here are three steps to completing a proper water well system inspection.

Step one: Research the water well system If available, you should start your research by looking at the well log or well registration. “I’m looking to see if the well was legally drilled and constructed by a licensed contractor,” Hix explains. The well’s log may also tell you what depth the well is drilled to, what the original flow of the well was, where it’s perforated, what year it was completed, and who installed it. “It gives us a baseline for comparison,” Kuckelman adds.

Photo courtesy of Gary Hix of In2Wells

In addition to the well log, you should research the well’s current use from the well’s owner or water system manager. It’s good to know what the uses are, what the estimated water usage is, how often the well is pumped, if the system is a shared system, and so on. If the inspection is for a property transfer, you can speak with the prospective buyer to find out what the well’s intended use is. “The other day I had a prospective buyer who wanted to put in a lot of new trees. He wants to make a lot here in Arizona look like Connecticut,” Hix says. “This is important to know because you have to keep that in mind as you do the inspection. The well may not support what the buyer wants to use it for.” You should also discuss what kind of inspection is being performed. Kuckelman says his company offers several different options. It offers an electrical and mechanical inspection, a four-hour flow test, a water quality test, and a combination of the three. Kuckelman also differentiates between an annual well inspection and an inspection for a property transfer or refinance.

INSPECTIONS/continues on page 20 Water Well Journal January 2013 19/


INSPECTIONS/from page 19 “The annual well check is not as extensive as a full-on inspection,” he says. “We’re trying to determine general health of the well and the water system and catch a problem like a waterlogged pressure tank or a leak or a failing pressure switch or something before it puts a homeowner out of water.” An inspection for a real estate transaction is often more extensive with an inspection of all the equipment, service access, water quality, and flow test. Before starting the inspection, you should also have any required permissions from the homeowner or the well system manager. This is especially important when you plan to conduct a flow test on a shared well. The other users of the system may not want their water system stressed by having it pumped for several hours. Kurt Price, CPI, vice president and co-owner of Price Pump Co. in Wheatland, Wyoming, says it’s common in his area for the requestor to ask for a water quality test. He makes sure he coordinates the well system inspection with the lab schedule. Rush fees to a lab can offset any profit you make on a simple service. If completing a water quality test, Hix also asks the homeowner or the prospective buyer what he or she wants to test for because sample parameters aren’t mandated in Arizona. This is true for other states too.

Step two: Inspect the well and the water system’s equipment Kuckelman developed a basic checklist to use during an on-site inspection of the well system. This way, he doesn’t forget to check any of the system’s components and the well owner or prospective buyer gets a complete picture of the system. First, he completes a visual inspection of the wellhead and the area around it. It is a good idea when doing your visual inspection to check if the well is properly sealed and has a proper well cap. Hix says he specifically looks for a compromise in the sanitary seal. “I look for any way bacteria or other contaminants could be introduced into the system,” he explains. 20/ January 2013 Water Well Journal

Water well inspections can be an extra source of revenue for groundwater firms. Photo courtesy of Gary Hix of In2Wells

The well cap should fit tightly on the casing and be in overall good condition and should protect against foreign objects or animals from finding their way into the well. “The water well is directly connected to the groundwater reservoir and you should make sure the activity from the well doesn’t contaminate the reservoir,” says Bimal Mukhopadhyay, Ph.D., CPG, CGWP, of Las Vegas, Nevada. “It’s not common for wells to contaminate the aquifer, but it can happen.” The well owner shouldn’t be storing items around the well that could contaminate the groundwater, such as gasoline or pesticides. If Hix notices these items near the well, he makes note of it in the final report and includes information on the wellhead protection zone. Price also makes sure the well meets the proper setback requirements from septic systems. The surface casing and height should also be inspected and the ground around the wellhead should slope away so surface runoff flows away from the well. Next, check the well pump. If the well has a submersible pump, consider testing the submersible cable and motor installation, and turn the pump on for an amperage test to make sure the pump is working according to the manufacturer’s specifications. You should also run a pump test, which measures the total dynamic head and discharge flow rate, and then com-

pare it to any historical data available on the well or the pump’s performance curve that is provided by the pump manufacturer. Inspection reports by Hix include voltages and amperage readings while the pump is operating. While the pump is running, Hix listens to the pump operate. “I’m listening for abnormal noises being made like a water hammer when it shuts off,” Hix says. “Or, does the pump struggle to come on?” Also, check the storage tank for any signs of contamination or insufficient seals. Many areas have cisterns or storage tanks for lack of groundwater protection. Finally, look at any other system components. This could include booster pumps, pressure tanks, control boxes, water softeners, and the like. Kuckelman inspects any system component he has access to. This includes sediment filters, automatic backwashing iron filters, or any of that type of equipment that’s closely related to the system. Booster pumps should be listened to and checked for rapid cycling, air leaks on the suction side of the pump, leaks at operating pressure, and for water hammer when shutting off. Price says some common problems can crop up with pressure tanks. “You want to make sure it has the right precharge and the pressure switch waterwelljournal.com


and electronic components are sound,” he says. In New Mexico, Kuckelman says systems are often housed in vaults. So, he also inspects the condition of the vault, noting any electrical code violations in his report. “Electrical code requires there to be a GFCI receptacle and a light fixture to be installed in the vault and that’s often not done,” he says. “You’ll also see submersible cable wiring not enclosed in conduit just lying on the floor. That’s also a code violation.” Code violations are important to look for when inspecting a system—particularly if it’s an older system. “In addition to inspecting the system’s operation and condition, I’m always checking the system to make sure it meets all current electrical and plumbing codes,” Hix adds. “It needs to be a safe system to be around.”

Step three: Document your findings Kuckelman says his simple checklist usually results in a three- to four-page report. Reports can include photos and video of the inspection. The documentation of your inspection should note any deviation from the well’s original performance, Mukhopadhyay says. This helps the well owner know when remediation might be needed. But don’t make any warranties or guarantees as to the well’s future performance, Price warns. “They’re asking for your opinion on the system and you certainly need to give it,” he says. “But you can’t know what might happen in two weeks. It’s in working order on the day you’re there, but that’s all you can really say.” The report should also include any recommendations you have regarding the system. In addition to mechanical repairs, you can also suggest a schedule for routine water quality testing and rehabilitation. The National Ground Water Association published a best suggested practice on Water Well Systems Inspection document in 2011. It recommends testing for coliform and anaerobic bacteria as well as the chemistry and biology of the well and surrounding aquifer annually. It also recommends that the well should be Twitter @WaterWellJournl

cleaned, including the distribution line from the well to the first discharge point, at least every five years. “The water may need to be tested for coliform and anaerobic bacteria more often, depending on where the well is located and especially if it’s used for drinking water,” Mukhopadhyay says. The report might also include any access issues. Kuckelman says he sees wells under high voltage lines or wells that are landscaped away from truck access. Hix says he has seen homeowners in his area put a swimming pool between the well and the road. “I tell the prospective buyer about these issues in the report,” Kuckelman says, “because it can more than double the cost of repair work if our pump rig can’t get up to the well to pull the pump. That might provide the prospective buyer a bargaining chip.” Lastly, when documenting your findings it’s important to remember “what hat you’re wearing,” Kuckelman advises. Often his company is called out to inspect systems for real estate transactions that it originally installed. If that’s the case, it’s important to remember you represent the prospective buyer even if

you’ve worked for the homeowner in the past. “Our job is to find anything that might be wrong with the system so they can use it in the negotiations before they settle on the price,” he says. “If there’s something wrong with the system that we installed, it will be documented on the report just like it would be if it was anyone else’s work.” Price offers this final piece of advice on inspections. “Be observant,” he says. “Take your time and make sure you cover everything. If you’re asked to do an inspection and you miss something, it could come back on you.” WWJ NGWA’s best suggested practice on Water Well Systems Inspection is available in NGWA’s Online Bookstore at www.NGWA.org. It, and all of NGWA’s BSPs, are free to members of the Association and $75 each for nonmembers.

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Phosphate-Based Chemistries

P

Make sure you understand everything you can about the use of phosphates in well systems.

hosphates have been used for a number of years in water treatment. They are commonly employed to sequester metals (iron, manganese) including softer metals (calcium, magnesium) to reduce corrosion and scale buildup in pipelines and distribution systems. In groundwater wells, phosphates have been used in well development to target formation materials, including clay particulate and crystalline sediment and as a low-cost alternative for rehabilitation efforts. They are grouped together due to their base chemistry. However, there are Michael Schnieders is a hydrogeologist and lead consultant for Water Systems Engineering of Ottawa, Kansas. He has an extensive background in groundwater geochemistry, geomicrobiology, and water resource investigation and management. He specializes in the diagnosis and treatment of fouled well systems. He can be reached at mschnieders@h2osystems.com.

22/ January 2013 Water Well Journal

By Michael Schnieders, PG, PH-GW

Polyphosphate chemicals designed for pipeline use have been employed in the well environment to reduce mineral scale encrustation downhole. a variety of phosphate chemical compounds marketed to the water industry. The activity for each phosphate compound varies considerably, as does its reaction with water. The pH and hardness composition of the water significantly impacts the sequestering ability of the phosphate compound. For example, a phosphate that sequesters iron at a specific pH will sequester considerably less calcium at the same pH. In pipelines and distribution systems transporting treated water, the conditions are generally stable with regards to water chemistry and a defined zone or area of treatment is present.

(Above) Solubilized tetrapotassium pyrophosphate (TKPP) In groundwater applications there are severe limitations on the sequestering ability of phosphates, especially given the broad pH range of 6–9 found in natural waters. The lack of a defined treatment space and the potential expansion of the impacted or treated zone are also of concern. Additionally, how the phosphate chemistry alters or changes over time is often misunderstood and of great concern for the downhole environment. Polyphosphates naturally revert to pyrophosphates and then to orthophosphates over time with pH changes, pressure fluctuations, and temperature changes. Orthophosphate is the readily available phosphorous nutrient for bacterial growth and energy transfer. As a readily available nutrient, phosphorus is removed from the bulk solution and assimilated into cellular material as the bacteria reproduce (Gerardi 2006). waterwelljournal.com


Chemical precipitation of orthophosphate is commonly practiced at wastewater treatment plants. Although polyphosphates and organic phosphorus compounds are not removed by chemical precipitation, they are hydrolyzed and mineralized (degraded) to release orthophosphate, which is then chemically precipitated. Metals that are commonly used to precipitate orthophosphates are Al+3, Ca+2, Fe+3, and Mg+2. Chemical precipitation of orthophosphates is controlled by pH (Gerardi 2006). When aeration occurs, orthophosphate may be incorporated into floc-like particles as insoluble hydroxyapatite (CaOH(PO4 ) 3). This occurs naturally without chemical influence. If the dissolved oxygen concentration is relatively low and carbon dioxide remains in solution, the pH decreases. The decrease occurs because the carbon dioxide dissolves in the water and carbonic acid (H2CO3) is produced. Under this condition, orthophosphate is present as the HPO4-2 ion. If this occurs in hard water containing elevated levels of calcium and magnesium, orthophosphate is precipitated from solution as hydroxyapatite and incorporated into floc particles and eventually scale. Downhole, this begins as cloudiness or turbidity, but over time results in the development of an amorphous hydroxyapatite (CaOH(PO4)3). This amorphous state, while it is still hydrated, is more gelatinous in form with few crystals that are formed. However, over time as the material compounds and dries or contacts a surface where it becomes dehydrated, a denser and harder crystal formation takes place.

●●● Polyphosphate chemicals designed for distribution and pipeline use have been employed over the years in the well environment in an effort to reduce mineral scale encrustation downhole. The objective was to limit the development of calcium- and iron-based scales that are common in wells. Without fully understanding the changes in pH, temperature, pressure, and water chemistry, this has resulted in wells becoming fouled with insoluble hydroxyapatite, amorphous hydroxyapatite, and the harder whitlockite (Ca3Mg(PO4)6(HPO4)). The development of these accumulations has Twitter @WaterWellJournl

Tetrasodium pyrophosphate (TSPP) in granular form

Generic polyphosphate molecular structure

been counterproductive to the intended use of these chemicals. A number of dissolved phosphorus compounds can be used for growth by algae and bacteria. However, the use of complex organic phosphates has to be proceeded by the external liberation of orthophosphate. Orthophosphate is generally recognized as the prime phosphorus uptake mechanism in both algae and bacteria (Jansson 1988). Unfortunately, aquifer sediments can absorb these ions, allowing for potentially harmful influence for extended time frames. Phosphorus is adsorbed to clays by cation exchange and available for bacteria to use in metabolism, cell growth, and development (Borch et al. 1993). Phosphate-based chemistries have been employed historically for well development in an effort to remove fine sediment and clay particulate. Phosphates supply a surface activity so that better penetration of the gravel pack and formation is achieved, as well as a deflocculation action on clay to aid in mud or bentonite removal. The theory is that the longer chain phosphate blends can attach themselves

molecularly (as noted above) and aid in the removal of these sediments through the secondary use of mechanical energy. However, phosphates are not as efficient as some polymer deflocculants and are required at rates of 10 to 15 pounds per 100 gallons of water to be effective. This level amounts to a phosphate concentration as high as 9000 ppm. In some lithologies, the application of phosphates has proven useful, but adequately removing the phosphate components has proven difficult. To combat the potential negative influence, chlorine products are often used to retard or prevent any bacterial activity. This provides some biological control as long as the chlorine is present. The use of calcium hypochloride, however, actually promotes the precipitation of phosphate in the well. A condition commonly observed in sand-and-gravel wells treated repeatedly over time using phosphate compounds is a change in the type of biofouling present. It is transformed from a lowbiomass filamentous form toward a bulkier, slimy type of biomass that is

PHOSPHATES/continues on page 24 Water Well Journal January 2013 23/


PHOSPHATES/from page 23

more difficult to remove using conventional rehabilitation methods. This change results in an acceleration of the performance decay in such wellfields. Successes in the 1980s have been followed by rapid declines in performance persisting to the present (Umble and Smith 1999).

●●● Another phosphorus-containing chemical that is employed in well rehabilitation is phosphoric acid (H3PO4). This acid usually is available in food grade and National Sanitation Foundation-certified qualities. The two most common concentrations (strengths) are 75% and 85%. Unlike other liquid acids, they do not give off harmful vapors, but sprays or mists of the acid are considered acidic and dangerous. Phosphoric acid is far less corrosive to metal than the commonly used hydrochloric acid and can lead to some passivation of the metal with the proper chemistry. These benefits have led to the increased use of phosphoric acid in well rehabilitation efforts. It is a slower re-

acting acid than hydrochloric, and while it has less ability to dissolve phosphate (because of the similar ion concentration), it is effective against iron and manganese compounds because of its ability to sequester these metals. Its sequestering ability also leads to a greater ability against large concentrations of calcium and magnesium minerals. The chemical reactivity of phosphoric acid in aqueous systems is highly dependent on the composition and pH of the solution (Butcher et al. 1992). Ion pairs within the dissolved solution play a central role in controlling the aqueous phosphate speciation, preventing the precipitation of phosphates downhole. Additional control of the phosphorus presence is added through the use of dispersants, which not only aid in the cleaning reaction (dissolution) but also in the removal of the dissolved materials. Thus, maintaining a depressed pH (>3) and application of dispersants during phosphoric acid use is important, although these points have proven to be true for all acid reactions in well rehabilitation. As with any treatment, the choice of acid and the means in which it is employed should be balanced with the

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well structure, the identified problem, and aquifer characteristics. One argument that is often raised when phosphates have been used in a well is that no immediate detriment was identified. As discussed earlier, the natural degradation of phosphates varies greatly with pH changes, pressure fluctuations, and temperature changes all impacting the timeline. In responding to such a question, one would be forced to say “not yet”—in that each well is unique and as there is no defined timeline for the negative impacts of phosphate use to be seen. One well could begin to see immediate problems, while another well system may not experience issues for several years while the phosphates degrade and convert to a more ominous form. Concerns that phosphate use may influence the development of scale down hole, and that the degradation of these materials could lead to an increase in the stimulation and growth of bacteria within the well and aquifers, are well founded. Given the potential for longterm detrimental impact, balancing the understanding of these processes with the desired benefits and use of accepted best practices is very important, and is true for all applications in the well. WWJ

References

Borch, M.A., S.A. Smith, and L.N. Noble. 1993. Evaluation and Restoration of Water Supply Wells. National Ground Water Association (NGWA). Butcher, S.S., R.J. Charlson, G.H. Orians, and G.V. Wolfe. 1992. Global Biogeochemical Cycles. Academic Press. Gerardi, M. Wastewater Bacteria. 2006. J. Wiley and Sons. Jansson, M. Phosphorus in Freshwater Ecosystems. 1988. Academic Publishers. Langmuir, D. Aqueous Environmental Geochemistry. 1997. Prentice Hall. Umble, A., and S.A. Smith. A Cautionary Tale: Well Rehabilitation in Elkhart, Indiana. 1999. American Water Works Association (AWWA).

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Safety in Disasters Part 1: Disaster preparedness is the key to keeping workers safe on the job.

urricane Sandy and its horrific effects that struck the North Atlantic coast can serve as a wake-up call to remind us how important it is to be prepared for disasters large or small. Two additional storms struck after Sandy hit the East Coast and some companies and businesses are still not functioning. Many of those businesses probably thought they were exempt from the impact of a devastating hurricane in their region, but in reality they weren’t.

H

Disasters Take Different Forms Multiple types of disasters must be taken into consideration to make sure your groundwater business and your employees are properly prepared. These include disasters related to weather, earthquakes, epidemics such as the flu, and terrorism. And disastrous weather can be more than superstorms. For instance, it can include conditions brought on by severe drought, such as what hit the country last summer. A drilling company working last year in Oklahoma saved the lives of 12 crew members by preplanning for the strong winds that accompany a tornado. Knowing that Oklahoma receives an average of 52 tornados a year, the company prepared their crew trailer by securing it to the ground to hold it firmly in place. This simple action provided a strong place of refuge for the workers to safely protect themselves when a tornado struck on a job. Gary Ganson, a certified industrial hygienist and certified safety professional, is a senior consultant for Terracon in Lenexa, Kansas.

26/ January 2013 Water Well Journal

The priority is always to make sure preparations have been taken to assure the safety of all employees. In the summer of 2012 in the Midwest, drought conditions required water well drillers to ramp up and do heavier drilling, sometimes down to depths of 1000 feet, to create wells that would have required 300 to 400 feet of drilling a few years ago. This is also a disaster preparedness issue. We tend to think only the single incident types of disasters require disaster response preparations that are included in the company business plan. The drought of 2012 taught us differently. Disasters can be of long duration and become severe over time. Regardless of what kind of disaster, the priority is always to make sure preparations have been taken to assure first of all the safety of all employees, and secondly the security of the surrounding areas. This means looking around and checking that nothing has been left behind or unsecured that could do additional harm. This could include hazardous liquids such as fuels that could contaminate soil or objects that could become airborne.

like the preparations made by the drilling company in Oklahoma. A disaster plan for a company in Florida will focus largely on preparing for a hurricane, while a firm in the Midwest will have a plan preparing for a tornado, severe rain, a windstorm, and a massive snow or ice storm. With the changes in weather patterns we have been witness to lately, we might need to be a little more flexible regarding the category of disaster that could occur in our region. The elements of a disaster preparation plan include the following: • Conduct a risk assessment for the area and determine what the hazards are for a potential disaster to occur. • Focus on life-saving measures such as knowing the route to the nearest hospital, performing CPR, and first aid training. • Identify equipment needs such as tiedown supplies, food and water, additional clothing, shelter needs for workers, routes of escape, or spill supplies. • Have emergency contact phone numbers for each location. An understanding of what can happen will give you confidence that you have evaluated the resource requirements and developed a plan and procedures to prepare your crews should an emergency happen.

Having a Disaster Plan The first thing a company does to prepare is to craft a written plan. The plan should be created around those disasters most likely to occur in the region where the company is operating—just

Communication Is Key You then must communicate the plan to your employees. That could be done through formalized training or on-thejob training while employees are workwaterwelljournal.com


ing—so long as the workers are familiar with how to conduct pre-task planning. Prior to every project and every daily assignment, it’s good practice for all crews and individual employees to understand how important it is to review the challenges they face at each job site. They need to ask themselves, “What are the hazards and how do I prevent myself and others from being injured?� This includes disaster planning. Workers must have a good understanding of how to be prepared if something happens. This will mean less confusion, less chance of damage and injury, and better chance of a more speedy recovery. Plan for communication devices. Crews sometimes work in remote locations, and mobile communication devices anymore are typically carried by everyone. But towers, lines, or even weather can damage or interfere with electronic signals and prevent mobile phones from being of service. Old systems such as CB radios and walkietalkies carried in a response kit have turned out to be useful devices when mobile phones aren’t functioning.

Each employee should have a copy of the disaster plan, and there should be one at every work site. If the disaster preparedness plan requires special equipment such as tie-downs, absorbent material, personal protective equipment, or cover for employees, that equipment should be readily accessible—or even better—carried on the truck or trailer.

Being Prepared Employees should also go through some method of disaster preparedness exercises. This can even be done as a tabletop exercise, but it’s better to actually do the exercises out in the field. It might take an hour or two, but it’s worth a life being saved or equipment not being damaged. Not to mention it can also mean the savings of many dollars. Training should be repeated frequently. If nothing happens for a year and you have a 50 percent turnover in your workforce—repeat the training! Even veteran employees will benefit as repeated actions will reinforce their knowledge that in the instant a disaster happens, knowing what to do and how

to react will mean the difference between injuries, loss of equipment, and how quickly work can resume. By way of example, under OSHA’s Hazwoper (Hazardous Waste Operations and Emergency Response) standard, all personnel are required to go through eight hours of retraining annually. It is about being proactive in the act and the art of prevention. The last thing you want to say to yourself is, “I wish I had planned better and been prepared.� Taking the time and some simple steps to think through a potential disaster is time well spent. The outcomes include never having to implement the plan, which is not a bad thing, and knowing that if it does happen, you were ready. And your employees went home safe to work another day. WWJ This is part one of a two-part series. Part 2 focusing on disaster recovery will be published in the February 2013 issue of Water Well Journal.

Your presence on Capitol Hill can make a difference! NGWA Washington Fly-in 'FCSVBSZ t8BTIJOHUPO %$ The Congress and the President will face historic challenges as they begin 2013. Tax policy, government spending decisions, energy and water issues all will land on the agenda. And there’s no better way to educate these decision-makers about the groundwater resource and industry than to do so in person. Join us for the 16th Annual Groundwater Industry Legislative Conference, also known simply as the NGWA Washington Fly-in, for the opportunity to hear directly from federal policymakers. Find out what issues or policies they will be reviewing that may affect your business. Ask them questions. And have input into those discussions. Now is the time to share your knowledge and get involved.

REGISTRATION FOR THIS EVENT CLOSES JANUARY 25, 2013.

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Water Well Journal January 2013 27/


By Ed Butts, PE, CPI

Groundwater Treatment Part 8(b). Treatment Methods

appy New Year! We began to wrap up our series on groundwater treatment last month with a summary of the previous 12 columns as well as an outline of the various types of contaminants that can impact groundwater sources and potential treatment methods. This month we finish the series by delving into a few remaining topics.

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Inorganic Contaminants In many ways, I have always considered the list of inorganic contaminants as the “big ones.” Not because they are necessarily harder to remove from water, but because the contaminants on this list are more nasty. They can harm you, not over a long period of time, but in only a few days or weeks. That’s right, some of the contaminants on this list can actually kill you simply by being present in the water you drink in just a week or so. For that reason alone, individuals working with correcting any inorganic problem must really know what they are doing. Given the fact that the list of inorganics is so short—although potentially dangerous—I include the entire list for your reference in Table 1. As in the case of many water contaminants, removal of an individual inorganic contaminant must be based on several factors—including the water’s pH, system flow rate, water temperaEd Butts, PE, CPI, is the chief engineer at 4B Engineering & Consulting, Salem, Oregon. He has more than 35 years experience in the water well business, specializing in engineering and business management. He can be reached at epbpe@juno.com.

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Various methods of removal are available and are largely based on the required flow rate. ture, other interfering chemicals or compounds, and concentration of the contaminant. Various methods of removal are available and are largely based on the required flow rate. Among the methods are reverse osmosis, coagulation/precipitation/flocculation/sedimentation/filtration (CPFSF), and ion/anion exchange. The heavy metals are successfully removed through the use of the CPFSF method as well as ion and anion exchange. The actual choice for ion or anion exchange is dependent on the electrical charge of the contaminant. For groundwater, arsenic and nitrates are the most common inorganics identified in raw well water. The U.S. Environmental Protection Agency’s recent reduction in the allowable level of arsenic from .050 mg/L (50 parts per billion) to .010 mg/L (10 parts per billion) has greatly increased the number of wells now in violation of the standard. Elevated nitrates are also a common problem due to the number of shallow wells in operation and the common overapplication of nitrogen-based fertilizers in agricultural farming. Just as in the case of organic contaminants, the following lists in order of efficiency the most common forms of removal of inorganics.

1. Coagulation/flocculation/filtration (conventional filtration) 2. Lime-soda softening 3. Ion or anion exchange (water softening) 4. Reverse osmosis 5. Activated alumina 6. Adsorption (GAC, PAC) 7. Electrodialysis 8. Oxidation/reduction/filtration 9. Distillation It should be noted that special attention must be given when dealing with filtration systems intended for the removal of specific contaminants such as arsenic, cyanide, mercury, or nitrates, as well as several others. Since many filter systems are designed to remove and then store these contaminants within the filter bed until a backwash cycle is commenced, it is not inconceivable that a discharge of these accumulated contaminants could be introduced into the treated side in bulk and sent to water consumers during an unusual filter operation. This event is called filter breakthrough and can represent an extremely hazardous situation when dealing with certain hazardous elements or compounds. Water consumers could possibly ingest many more times the safe level of a specific contaminant when filter breakthrough does occur, leading to illness or even death. This is not intended to scare or alarm anyone, but ensure that all water treatment professionals understand the potential and take steps needed to avoid these occurrences.

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Table 1. Inorganic Contaminants

(1)

Contaminant

Potential Health Risk

Common Sources

MCL(1)

Antimony

Increase in cholesterol, decrease in blood sugar

Petroleum refineries, fire retardants, ceramics

0.006 mg/L

Arsenic

Skin damage, cancer, death

Natural deposits, orchards, natural in many aquifers

0.010 mg/L

Asbestos

Increased risk of benign intestinal polyps

Erosion/decay of AC pipe, erosion of natural deposits

7 million fibers per liter

Barium

Increase in blood pressure

Erosion of natural deposits, discharge from metal refineries

2 mg/L

Beryllium

Intestinal lesions

Discharge from metal refineries, discharge from aerospace/coal

0.004 mg/L

Cadmium

Kidney damage

Corrosion of galvanized pipes, erosion of natural deposits

0.005 mg/L

Chromium

Dermatitis

Erosion of natural deposits, discharge from steel/pulp mills

0.1 mg/L

Copper

Gastrointestinal distress, liver or kidney damage

Erosion of natural deposits, corrosion of piping systems

1.3 mg/L

Cyanide

Nerve damage or thyroid problems

Discharge from various factories

0.2 mg/L

Fluoride

Bone disease, mottled teeth

Erosion of natural deposits, excessive feed in water system

Lead

Delays in development in children, kidney problems and high blood pressure in adults

Corrosion of piping systems, erosion of natural deposits

0.015 mg/L

Mercury

Kidney damage

Erosion from natural deposits, runoff from landfills and crops

0.002 mg/L

Nitrate

Blue baby syndrome, possible death if continued

Runoff from excess fertilizer use, leaching from septic tanks, drain fields

10 mg/L

Nitrite

Blue baby syndrome, possible death if continued

Runoff from excess fertilizer use, leaching from septic tanks, drain fields

1 mg/L

Selenium

Loss of fingernails, loss of hair, circulation problems

Erosion of natural deposits, discharge from petroleum refining

Thallium

Hair loss; blood, kidney, or liver problems

Leaching from ore-processing sites, discharge from electronics or glass factories

4 mg/L

0.05 mg/L 0.002 mg/L

Maximum contaminant level

Various protective measures—implementing adequate backwash durations and cycles, off-line bed rinsing cycle, filter effluent monitoring and alarming for hazardous contaminants, careful system design and engineering—are just a few of the many steps that can be taken to lessen the risk. In addition, the ultimate destination of all filter backwash water must also be

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considered, particularly since elevated levels of many water contaminants can be injurious or deadly to aquatic or other wildlife that may consume the water. Although these warnings are primarily intended to apply to inorganic contaminants, they should also apply to any water treatment process, including organic removal and disinfection processes.

Secondary Contaminants Although not generally included in the list of regulated contaminants, secondary contaminants are often the most visible and problematic water contaminants in groundwater supplies. Who hasn’t heard customer complaints regarding “the rotten egg smell in our

ENGINEERING/continues on page 30

Water Well Journal January 2013 29/


Table 2. Secondary Maximum Contaminant Levels

(1) (2)

Contaminant

Secondary MCL(1)

Noticeable Effects Above Secondary MCL

Aluminum

0.05 to 0.2 mg/L(2)

Colored water

Chloride

250 mg/L

Salty taste

Color

15 color units

Visible tint

Copper

1 mg/L

Metallic taste, blue-green staining

Corrosivity

Noncorrosive

Metallic taste, corroded pipes, fixtures staining

Fluoride

2 mg/L

Tooth discoloration, pitting, mottling

Foaming agents

0.5 mg/L

Frothy, cloudy, bitter taste, odor

Iron

0.3 mg/L

Rusty color, sediment, metallic taste, reddish or orange staining

Manganese

0.05 mg/L

Black to brown color, black staining, bitter metallic taste

Odor

3 TON (threshold odor number)

Rotten egg, musty, or chemical smell

pH

Range of 6.5–8.5

Low pH: bitter metallic taste, corrosion High pH: slippery feel, soda taste, deposits

Silver

0.1 mg/L

Skin discoloration, graying of the white part of the eye

Sulfate

250 mg/L

Salty taste

Total dissolved solids (TDS)

500 mg/L

Hardness, deposits, colored water, staining, salty taste

Zinc

5 mg/L

Metallic taste

Maximum contaminant level Milligrams of substance per liter of water

ENGINEERING/from page 29 water” or “the dark brown or black stains in the toilet tank” or “the discolored water coming out from our hose bibs”? In some cases, the costs for treatment of secondary contaminants are the driving force of revenue for many water treatment firms. Although the strict definition of secondary contaminants may vary from state to state, the contaminants shown in Table 2 are indicative of the vast majority for the most part. It is impossible to fully describe the exact water conditions found in every corner or hamlet of the country. What I can do, though, is cite the most common secondary contaminants I believe are found in groundwater and the many approaches used to treat or remove them. Based on personal experience and what I have read in past water well publications, I assume the most common groundwater-related water quality complaints fall into one or more of the following categories. 30/ January 2013 Water Well Journal

• Iron and/or manganese (“red, brown, or black staining on fixtures”) • Calcium hardness (“hard water scaling or white spots on glassware or utensils”) • Low pH and/or corrosive water (“green or blue stains on porcelain fixtures”) • Hydrogen sulfide gas (“rotten egg odor in hot or cold water”) Obviously, the four complaints only touch the actual number of different types of concerns homeowners may have regarding their water. If space permitted, I could include problems such as sand or silt in the water, bubbly water caused by dissolved oxygen or other gases, or a salty taste in the water as well. Various types of processes exist that are designed to successfully remove iron or manganese, although interfering substances, improper design, or other factors can make iron or manganese removal actually quite difficult to perform.

One of the most common and successful methods uses a multistage process known as oxidation/reduction/ precipitation/filtration (ORPF). Oxidation is provided in various forms with the most common using chemical methods such as chlorine, potassium permanganate, or a special type of filter bed. However, when using this process the water’s pH is a critical factor as well as the available time allowed for oxidation to occur within the treatment process. For effective removal of either iron or manganese, you must either provide a higher pH level (>7.5 for iron and >8.4 for manganese) or an extremely long period of residence time of contact between the iron/manganese ions with the oxidant—up to three to four hours in some cases—for reliable oxidation and precipitation to occur. Iron and manganese, under the proper conditions, can also be removed by using a water softener. However, both elements must be in a clear water state and free from any iron or manganese bacteria to use this process. waterwelljournal.com


Calcium hardness is typically the result from excessive levels of calcium and magnesium ions in the raw water. A process referred to as ion exchange— or more simply stated, water softening— is the most common method used to lower water hardness. Instead of any filtration or straining action within a filter bed, the raw water is routed through a specially designed resin bed, which is a manufactured method of beads designed to chemically exchange ions rather than physically remove them. Sodium cycle cation exchange is the most commonly used method of ion exchange. The hardness (comprised mostly from ions of calcium and magnesium) is exchanged for sodium ions within a resin bed to produce a softened or conditioned water result. It is made possible by the availability of an ion exchange resin comprised of individual beads with millions of active sites made from a chemical group called sulfonate. Since the sulfonate is electrochemically an anion (made with a negative [–] charge or attraction), it can only exchange cations (ions with a positive [+] charge or attraction), and therefore this particular chemical arrangement produces a strong affinity for calcium and magnesium (both strong cations) and a weaker affinity for sodium. Although water with a low pH (<6.5) can readily attack metallic pipe, particularly copper and galvanized pipe, resulting in the tell-tale corrosion signs of blue or green staining on porcelain fixtures, corrosion can also be caused by inadequate levels of other protective ions in the water that can allow the water to attack and corrode pipe surfaces, even if the pH is greater than 6.5. Therefore, when examining any potential corrosive situation, all characteristics of the water composition must be considered through a complete water analysis. Simply adding a chemical, such as soda ash (calcium carbonate) or caustic soda (sodium hydroxide), to raise the water’s pH level may not be adequate in reducing or stopping a corrosive action. In many cases, routing the raw water through a bed of a dissolving mineral such as calcite provides a required buffering action to the water that can result in an increased pH level as well as Twitter @WaterWellJournl

adding a protective film to the water. Over the years, the standard treatment for hydrogen sulfide has historically been through the use of either aeration followed by degasification, oxidation using chlorine, using a specialized filter media in order to reduce the gas to elemental sulfur, or adsorption processes using activated carbon or similar media. Hydrogen sulfide reacts readily with various oxidants such as chlorine or ozone to form polysulfides and hydrogen polysulfide. These resulting compounds result in a milky blue suspension of colloidal sulfur, producing a musty or earthy taste or an odor similar to that emanating from a rubber tire and a taste similar to that from drinking stale water from a rubber garden hose. This odor may not become apparent until the water is heated and the polysulfide odor is released to the atmosphere. Many of the oxidative/filtration systems previously cited for the removal of iron and manganese are also highly effective for the removal of hydrogen sulfide gas. However, it is important to verify the upper limit of hydrogen sulfide the specific unit is capable of removing and if the added demand would compromise treatment of the original problem with iron and manganese.

Generally, most radioactivity in water can be removed by using the same methods used for water softening, such as ion exchange or lime-soda softening. However, it is critical that each individual water quality issue, including radioactivity of any kind, receive a full and proper lab analysis to ensure all variables and additional contaminants are considered. This concludes this long series on groundwater treatment. I hope the information contained within these past 14 articles has provided each of you with some basic knowledge of the many conditions impacting groundwater quality and some of the methods used to treat these conditions. It is important to note that this last article was intended as a basic overview of the topic and that much more complete information on a specific topic can be found within the past articles. Until then, work safe and smart. WWJ

Radionuclides Radioactivity in groundwater, even though still relatively rare in many areas of the United States, is becoming more commonplace and is seen in more and more laboratory analysis results, particularly in water obtained from old rock formations or from rock with known radioactive conditions.

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Water Well Journal January 2013 31/


By Alexandra Walsh

In the Background Follow proper procedures when you need to conduct an employment background check.

mall business owners and large corporations alike know the value of good employees. But unlike large corporations, small business owners are often unable to absorb the risks and liability that may come from bad hiring decisions. More and more, employers big and small feel the need to know about the backgrounds of prospective, even current, employees. For small business owners, the question of how to find the best employees without violating privacy rights and other laws can be confusing.

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What Is a Background Check? When an employer performs a background check or an employment screening, it may or may not be subject to two laws: the federal Fair Credit Reporting Act (FCRA) or the California Investigative Consumer Reporting Agencies Act (ICRAA). The purpose of the FCRA is to assure reports that are used to make important decisions, such as those related to a person’s employment, are accurate. Privacy is also a factor in protecting an individual’s rights. The law limits who has legitimate access to employment background checks. “Background check” is a common term used to describe any one report or a combination of reports collected about individuals for employment purposes. The technical term that is used by the

Alexandra Walsh is the vice president of Association Vision, a Washington, D.C.–area communications company. She has extensive experience in management positions with a range of organizations.

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Examples of jobs that require a criminal background check are those that require a commercial driver’s license. FCRA for a collection of such data is a “consumer report.” A consumer report is made about a person by a consumer reporting agency that bears on the person’s credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living. This may include credit reports as well as investigative consumer reports (also sometimes called interview reports) made, among other things, for the purposes of hiring, promotion, reassignment, or retention. For an employment background check to qualify as a “consumer report” under the FCRA, it must be prepared by a third-party consumer reporting agency.

Investigative Consumer Reports Under the federal FCRA, an investigative consumer report is a report about a consumer’s character, general reputation, personal characteristics, or mode of living in which information is obtained through interviews with neighbors, friends, or associates. Under California’s ICRAA, an investigative consumer report is a report in which the same types of information are obtained through any means. The term in California excludes credit reports. Neither the FCRA nor the ICRAA requires employers to conduct background checks. These laws merely set the stan-

dards that apply if and when a background check is conducted. The focus of both the FCRA and the ICRAA is not to help employers dig into an applicant’s past, but rather to assure the information obtained is accurate and up to date. Erroneous information could follow an individual for a lifetime without these standards. For certain jobs, specific laws make a background check mandatory rather than discretionary. Often the laws that require a background check are limited to a check of criminal records. Examples of jobs that require a criminal background check are those that require a commercial driver’s license. Immigration laws also call for employers to verify a person’s eligibility for employment. This requires a form called an employment authorization document (EAD), which is sometimes referred to as an I-9 check. For more on this process and an employer’s obligations, visit the U.S. Citizenship and Immigration Services at www.uscis.gov/ portal/site/uscis.

What Do You Learn from a Background Check? Depending on the focus of your business, here are just some of the things background checks can include: • • • • • • • • •

Criminal records Credit history Driving records Past employment Education Professional licenses References Workers’ comp Medical history. waterwelljournal.com


At a minimum, most employers want to check with a former employer. This type of background check is typically called a reference check. Employers usually want to be assured the person about to be hired has no criminal record as well. For some jobs, an employer may want to know if the person has shown responsibility in financial dealings. Other employers also consider personal interviews with the applicant’s business associates, friends, or neighbors to assess character and reputation. Criminal records held by the court system are public records, and unless some restriction has been imposed by a court, the records are available for viewing by anyone. Even so, the FCRA says records of arrest cannot be included on an employment background check after seven years. The FCRA allows a criminal conviction to be reported indefinitely. A consumer reporting agency that includes public record information likely to have an adverse effect on a consumer’s ability to obtain employment must: • Notify the subject that negative information will be included on a report and include the name and address of the person who is getting the report. • Ensure the public record information is current as of the date it is reported.

What If the Applicant Has a Criminal Record? A criminal record is not necessarily enough to reject an applicant. The U.S. Equal Employment Opportunity Commission (EEOC) has said use of criminal history may sometimes violate Title VII of the Civil Rights Act of 1964. This can happen, the EEOC says, when employers treat criminal history differently for different applicants or employees. The EEOC issued extensive guidelines in April 2012 for employers in considering the criminal history of a job applicant or employee. The EEOC cites the most important considerations are: • Nature and gravity of the offense • Time that has lapsed since the offense • Nature of the job. To aid in compliance with Title VII, the EEOC guidelines provide employers with examples of best business pracTwitter @WaterWellJournl

tices. The EEOC’s guidelines can be found at www.eeoc.gov/laws/ guidance/arrest_conviction.cfm.

Reference Checks Reference checks may be as simple as a brief phone call to an applicant’s former employer to verify facts such as date of employment, salary, and job title. Reference checks limited to such factual information are generally not considered part of a consumer report, even when the call is made by a thirdparty consumer reporting agency. However, if the conversation goes beyond a simple fact check and this information is included in a background check report, this may constitute what the FCRA calls an investigative consumer report. It requires additional disclosures to the applicant or employee.

Summary of Employer Obligations If you hire an outside company to do a background check on a job applicant or current employee, the FCRA requires:

Tips for Employers The Privacy Rights Clearinghouse’s first tip for employers is to educate themselves. It suggests business owners should acquire at least a working knowledge of the many laws involved in being an employer—and that government agency Web sites are a good place to start. Seek free advice from organizations such as the nonprofit Service Corps of Retired Executives (SCORE) at www.score.org and the Small Business Administration’s www.sba.org. SCORE works with the SBA and its members counsel small business owners on all operations. One SCORE publication that gives advice on how to select a good employee can be found at www.score.org/eguide-small-businesshiring. The U.S. Department of Labor also provides a section for answering employers’ questions at www.dol.gov/ dol/audience/aud-employers.htm.

• Get written permission from the individual for the background check. • Get permission on a separate document. • Get special permission if medical information is requested. • Give notice of the individual’s right to ask about the nature and scope of the report if the report will include interviews with others. • Give notice and a copy of the report before an adverse employment decision is made. • Give notice of rights and procedures to dispute inaccurate or incomplete information. WWJ Circle card no. 12

Water Well Journal January 2013 33/


By Julie Hansen

Please join me in welcoming Julie Hansen to Water Well Journal. Julie will be providing professional sales advice every month with her column titled “ACT Like a Sales Pro.” Julie, a sales trainer, speaker, and author, lives in Denver, Colorado. Her book ACT Like a Sales Pro was a finalist for “Top Sales and Marketing Book of 2011.” She has been featured in Selling Power, Entrepreneur, and Sales and Service Excellence magazines and contributes a regular blog on her Web site, www.actingforsales.com. Thad Plumley, Editor Water Well Journal

A Good Referral Find out five secrets for getting referral business.

bought a new phone recently. I had no intention of buying a new phone. I simply wanted Verizon to please, please! fix my phone so it would ring every time I received a call. Not every third or fourth time, like it was currently doing. The salesperson who waited on me, let’s call him Bill, listened carefully to my needlessly lengthy explanation of the problem and he exhibited great patience when his test calls came through perfectly (of course). He gave me two options: replace the phone or upgrade to a new one. I quickly shot down the upgrade. I was in a hurry and the thought of hanging out at the mall for more than a few minutes gave me a headache. Besides, I liked my phone just fine, thank you—except for that pesky habit of not ringing at times. Bill nodded, asked me how I used my phone, what features I liked, what features I didn’t use, etc. Despite my grudgingly supplied answers, Bill gently and persistently led me to the conclusion that I needed a new phone.

I

Julie Hansen is a professional sales trainer, speaker, and author. She authored the book ACT Like a Sales Pro in 2011 and has been featured in Selling Power, Entrepreneur, and Sales and Service Excellence magazines. She can be reached at julie@actingforsales.com and www.actingforsales.com.

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The interesting part of this story is not that I bought a new phone, nor that Bill took exceptional care of me throughout the entire process, updating me on the data transfer, preparing my rebate so all it needed from me was a stamp, and setting up my e-mail. The really interesting part happened after I thanked him. At that point Bill did something very unusual. It was something I’ve never seen any other retail phone salesperson do. He asked me for a referral. “My business is based on referrals,” he explained, “just like yours.” Bill then handed me a few business cards (after making sure to point out his cell number in case I had any questions about my new phone) and I walked away racking my brain for the names of people who I could refer to Bill for business.

Secret Referrals Although we are in the business to sell our products and services, I find that most of us are as guilty as the next person for not giving referrals out to other businesses. It’s not that we wouldn’t be happy to give a referral, but just like my visit to the Verizon store, most customers are preoccupied with getting their own problems solved. Think about the significance of that. If we don’t recognize that other businesses operate on referrals, what are the

odds the average customer does? How many of you are mistakenly assuming your customers, friends, and neighbors know you want referrals? Like Verizon, is it the best kept secret in the mall?

When to Ask for a Referral After you’ve provided excellent service (as Bill did), most people will be delighted to help you out and introduce you to their network. Something in our nature triggers a desire to reciprocate: “Thank you.” “Oh no, thank you.” Not allowing someone to return a favor denies them one of life’s great pleasures. Here are some tips to increasing your odds of getting a good referral that leads to more business.

1. Be specific. The more specific you are about the type of referral you want, the easier you make the other person’s job. Asking a customer to recommend your services to someone new moving into the area or a neighbor who might be considering upgrading their water system is very different than simply handing them a card and saying, “I always appreciate referrals.”

2. Do your research. If possible, find out which associations or groups your customer belongs to. Are they involved in the local chamber or neighborhood association? Offer waterwelljournal.com


to speak at a group meeting about hot issues and trends in the water well business that may affect members of the group. Let your customer know which of their associations or contacts would be a likely candidate for your services and why.

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3. Do amazing work. Not occasionally. Not most of the time. Do amazing work every time. But even amazing work is not enough to guarantee referrals unless you follow it up with the next point.

4. Promote your work. Don’t fly under the radar. If a customer sees that you are working hard and earning more business, they will feel more confident recommending you to others. Keep your customers up to date on your activities and successes. Business attracts business.

5. Show appreciation. Don’t forget to thank your customer for the referral, even if nothing comes from it. Especially if nothing comes from it. You don’t want your customer to feel like you’re disappointed if their lead doesn’t pan out. Clearly express gratitude for each and every referral—no matter what the outcome. Offer a free pump water test or maintenance checkup just for giving you a referral—and you’ll further reinforce that behavior. As for me? I always appreciate a good referral. And I’m still looking for a few names to send to Bill. Anybody need a new phone? WWJ

By Marks Products Inc. www.geovision.org For a free DVD, call (800) 255-1353 or e-mail jeff@geovision.org

Some features of the GeoVISIONTM Deluxe System: ● Excellent video from places that no other systems will work. ● Five cable lengths for video inspection to 2000 feet underwater. ● Six interchangeable camera heads for use in bores from 1 inch to many feet in diameter. ● Motorized pan-tilt for use in mines and wells over 4 inches in diameter. Dual Scan micro camera for easy switching between down and side views All GeoVISIONTM systems come with excellent support, practical advice, and repair service.

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Water Well Journal January 2013 35/


By Ron Slee

Planning Ahead for Prevention It’s time to put the finishing touches on customer service plans.

t is a fresh new year and it is time to make sure all systems are go. We have made our resolutions and some of us are struggling, if not having already given up, on some of them. I want to use this time to regenerate the enthusiasm of the personnel in product support and all of your customers. It is similar to the importance I attach to the annual physical checkup that I get done this time of year. As each of us ages, so too does the equipment we represent in the marketplace. All systems in use cannot operate forever without some good old fashioned tender loving care. We all know this, but few of us act on it. I want each of you to be the ones who have the responsibility to help our customers keep their systems up. Along with all of our responsibilities, I don’t believe that one of them involves selling repairs. I believe that we actually should sell service programs. If we sell service programs, we will not have to sell a repair because we will know about the need before there is any failure. Yes, I know there will be sudden-death failures—they cannot be avoided. But if the customer has a service program with us, they will call us first. And that is the objective. I want to be involved with each customer and their systems in some form or another.

I

Ron Slee is the founder of R.J. Slee & Associates in Rancho Mirage, California, a consulting firm that specializes in dealership operations. He also operates Quest Learning Centers, which provides training services specializing in product support, and Insight (M&R) Institute, which operates “Dealer Twenty” Groups. He can be reached at ron@rjslee.com.

36/ January 2013 Water Well Journal

I want to be involved with each customer and their systems in some form or another.

I want to address three different service programs this month. • Inspection programs • Maintenance programs • Maintenance and repair programs. Each of these programs is aimed at satisfying specific objectives for the customer. • • • • •

Enhancing peace of mind Reducing sudden-death failures Reducing the cost of operations Extending the life of systems Protecting any trade-in value that might be present.

These objectives in fact should be the driving goals of our product support program. After all, that’s what we’re here for in our work, isn’t it?

The Maintenance and Repair Program This is the premium program. It would guarantee the cost of the operations over the lifetime of the products involved. It requires that the customer allow us to do all of the prescribed maintenance work at the appropriate interval and all of the repairs found necessary to be done before, again before, there is a failure.

This is critical for this program as affecting a repair before a failure typically costs half the price of work after a failure. This program requires good information and tracking systems—things such as mean time between failure data for all of the elements in the system and product communications via systems to our computers. All of this technology is readily available and has been for some time. This is a significant value-added proposition for all of the parties involved—the suppliers, the customers, and you. I want you to sell this program over a predetermined period of time for a fixed price. This should be dealt with at the time of the initial sale. This is nothing new or unusual. It is available on most appliances and many other household and business purchases.

The Maintenance Program This is the next best thing. The customer here is typically thinking their use of the equipment or the systems will be less difficult than most and they don’t want to pay for the wear and tear of the average user. Although this is flawed thinking, there are still many customers who live in this world. This allows us to touch the products and systems on a regular basis and I want to be able to do that as often as I can. This program again is based on the prescribed maintenance typically described in the owners and operators manuals. Although salespeople diligently and consistently provide this information, rarely does the customer follow it. This is the same as the annual waterwelljournal.com


checkup at the doctor. Either we are afraid to find out the bad news or we don’t think it is necessary. During the maintenance cycles, we will also perform an inspection. This will identify what needs to be done and then we can engage the customer with a quotation and try to get the work done before there is a failure. This is similar to the total maintenance and repair program, but the repair is optional depending on the approval of the customer.

The Inspection Program

We still manufacture and stock DeepRock style equipment from swivels to drillpipe.

If all else fails, I want to see each customer system or equipment once a year. It is similar to getting your furnace or air conditioner inspected and serviced once a year at the start of the season of use. It is like getting a tune-up. A specialist sells this program to the customer and then sets up a schedule. This service allows us to touch the products at least once a year. January is a perfect month to get these programs restarted and reinvigorated. Business levels are slowly getting back to normal after the seasonal holidays and this is also true with our customers. Create these programs if you don’t already have them in place. Create an action plan to contact all of your customers. Call it a postseason special. Both you and the customer will be glad you did. The time is now. WWJ Circle card no. 26

National Groundwater Awareness Week Promote the resource that provides your livelihood. Educate your customers about the importance of annual water testing and well maintenance during National Groundwater Awareness Week, March 10-16, 2013. You will be helping them, yourself, your business, your industry, and the resource. NGWA is here to help you spread the word! From sample letters to the editor and radio spots to print ads, posters, and fliers, NGWA has materials for you to use. To access these resources—and more—visit www.NGWA.org/ AwarenessWeek or call NGWA’s public awareness department at 800 551.7379 or 614 898.7791.

March 10-16, 2013 Twitter @WaterWellJournl

Circle card no. 22

Water Well Journal January 2013 37/


COMING

EVENTS

January 7–11/ Carbon and Boundaries in Karst/ Carlsbad, New Mexico. Web: https://sites.google.com/site/kwis2013 January 8/ Louisiana Ground Water Association Convention and Trade Show/ Marksville, Louisiana. PH: (225) 2290666, E-mail: jwalton022@aol.com January 10–11/ 2013 Utah Ground Water Association Conference and Expo/ Mesquite, Nevada. Web: www.utahgroundwater.org/index.php? p=1_11 January 10–12/ 2013 Colorado Water Well Contractors Association Annual Conference/ Denver, Colorado. Web: www.cwwca.org January 12–13/ New Mexico Ground Water Association Winter CEU Classes/General Membership Meeting/ Albuquerque, New Mexico. Web: www.nmgwa.org January 15–16/ Empire State Water Well Drillers Association Annual Meeting/ Rome, New York. Web: www.nywell driller.org/news.asp January 16–17/ 2013 Wisconsin Water Well Association Ground Water Conference/ Wisconsin Dells, Wisconsin. Web: www.wisconsinwaterwell.com/convention .html

January 25–26/ North Carolina Ground Water Association Convention and Trade Show/ Greensboro, North Carolina. Web: www.ncgwa.org/calendar.shtml January 27–29/ 91st Annual Minnesota Water Well Association Trade Show and Convention/ Alexandria, Minnesota. Web: www.mwwa.org/news1 .html January 28–31/ 2013 Nevada Water Resources Association Annual Conference Week/ Reno, Nevada. Web: www.nvwra .org/annual-conference January 30–31/ Idaho Ground Water Association 2013 Annual Convention and Trade Show/ Boise, Idaho. Web: www.igwa.info/upcoming_events.html January 31–February 1/ Iowa Water Well Association 84th Annual Convention and Trade Show/ Coralville, Iowa. Web: www.iwwa.org/calendar.htm February 1/ South Carolina Ground Water Association Winter Meeting and Trade Show/ Columbia, South Carolina. Web: www.scgwa.org/ pages/home

Web: http://cms.bsu.edu/Academics/ CentersandInstitutes/COTE/Sustainability/ Conclave.aspx February 14–15/ Illinois Association of Groundwater Professionals Expo and Annual Meeting/ East Peoria, Illinois. Web: http://iagp.org/?page_id=27 February 18–20/ Missouri Water Well Association Annual Convention/ Lake Ozark, Missouri. PH: (314) 974-6992, E-mail: mwwa.mowaterwellassociation @yahoo.com February 20–22/ Virginia Water Well Association Conference and Trade Show/ Richmond, Virginia. E-mail: info@vawaterwellassociation.org February 25–26/ 16th Annual Groundwater Industry Legislative Conference: NGWA Washington Fly-in/ Washington, D.C. PH: (800) 551-7379, Fax: (614) 8987786, E-mail: customerservice@ngwa.org, Web: www.NGWA.org February 28–March 3/ Tennessee Water Well Association Annual Meeting and Trade Show/ Gatlinburg, Tennessee. PH: (865) 761-4363

February 5–7/ Montana Water Well Drillers Association 68th Annual Convention/ Helena, Montana. Web: www .mwwda.org

March 1–2/ Oregon Ground Water Association Spring Technical Seminar/ Wilsonville, Oregon. E-mail: nancy@ogwa.org

January 17/ Water Rates, Geography, and Race in the United States—The Case of Michigan and Beyond online brown bag session/ PH: (800) 551-737, Fax: (614) 898-7786, E-mail: customerservice @ngwa.org, Web: www.NGWA.org

February 6–7/ Fundamentals of Groundwater Geochemistry short course/ Denver, Colorado. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customer service@ngwa.org, Web: www.NGWA .org

March 10–13/ 2013 South Dakota Well Drillers Association/North Dakota Well Drillers Association Convention/ Deadwood, South Dakota. Web: www .ndwda.com

January 17–18/ Oklahoma Ground Water Association Annual Meeting and Trade Show/ Norman, Oklahoma. Web: www.okgroundwater.org/default.asp

February 6–8/ Low-Cost Remediation Strategies for Contaminated Soil and Groundwater short course/ Denver, Colorado. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice @ngwa.org, Web: www.NGWA.org

January 22–25/ Texas Ground Water Association 2013 Annual Convention/ San Marcos, Texas. Web: www.tgwa.org/ meetings/2013/annual January 23–25/ Kansas Ground Water Association Annual Convention and Trade Show/ Hutchinson, Kansas. Web: www.kgwa.org January 23–25/ Wyoming Water Well Association Convention/ Casper, Wyoming. Web: www.wywaterwell.org/ convention January 24–25/ Pennsylvania Ground Water Association Winter Conference/ Grantville, Pennsylvania. PH: (814) 9338714, E-mail: roseann65@comcast.net

38/ January 2013 Water Well Journal

February 6–8/ Nebraska Water Industries Annual Short Course/Convention and Trade Show/ Kearney, Nebraska. PH: (402) 476-0162 February 7–8/ MarylandDelaware Water Well Association Convention/ Baltimore, Maryland. Web: www.mdwwa.org/newsandevents.html February 7–8/ Mountain States Ground Water Association Expo/ Laughlin, Nevada. Web: www.mountainstatesground water.com February 11–13/ Ball State University Geothermal Conclave: Ground-Source Geothermal Resources/ Muncie, Indiana.

March 10–16/ National Groundwater Awareness Week/ PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customer service@ngwa.org, Web: www.NGWA.org March 11–12/ Michigan Ground Water Association 85th Annual Convention/ Acme, Michigan. Web: www.michigan groundwater.com March 15–16/ New England Water Well Association Expo/ Fitchburg, Massachusetts. PH: (845) 278-0437, E-mail: newwexpo@gmail.com *Dates shown in red are National Ground Water Association events. *Dates shown with are events where the National Ground Water Research and Educational Foundation’s McEllhiney Lecture will be presented. Lecture schedules are subject to change. Check www.NGWA.org for the latest information.

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NEWSMAKERS RETIREMENT/SUCCESSION SJE-Rhombus, a control solutions provider for nearly 40 years, announced the retirement of its CEO, Laurie Lewandowski, and the succession of David Thomas. Thomas assumed the role of CEO in December 2012 David Thomas having previously held the position of president/director of standard products for SJE-Rhombus. Lewandowski joined SJE-Rhombus more than 31 years ago and held a variety of positions while driving company growth and implementing the employee stock ownership plan. She grew within the organization serving Laurie in many different roles Lewandowski including president, vice president of marketing, purchasing director, information technology director, and working in production. Lewandowski began her career at SJERhombus in a manufacturing assembly role. She has seen the business grow from a garage assembly operation to a global business with six locations and become a 100% employee-owned privately held company. NEW ADDITION Flowserve Corp., a provider of flow control products and services for the global infrastructure markets, announced John E. (Jay) Roueche III has been named vice president, treasurer, and investor relations. He will report to Michael Taff, senior vice president and chief financial officer. Roueche most recently served as vice president, treasurer, and investor relations for McDermott International Inc. BUSINESS GROWTH Atlantic Supply, an international distributor of materials testing and drilling equipment and supplies, announced the company’s expansion in Orlando, Florida. Atlantic Supply celebrates more than two decades worth of service to the Southeast and international markets, Twitter @WaterWellJournl

thereby forcing the expansion and movement of the Orlando store. Atlas Copco acquired Perfora S.p.A., an Italian company that manufactures and sells drilling and cutting equipment for the dimension stone industry. Perfora is now part of Atlas Copco’s Surface Drilling Equipment Division. The company’s products, which include diamond wire saws and drill rigs specifically designed for dimension stone applications, are distributed through direct sales and local dealers in selected countries around the world. WellJet announced it will join the Disi Water Conveyance Project—one of the world’s largest water supply operations. The project consists of more than 50 wells, which will provide water via a 200-mile pipeline from the Disi Aquifer near Aqaba in southern Jordan to the capital city of Amman. The ambitious undertaking is intended to help address Amman’s current and future water needs. WellJet’s new process in water well development and rehabilitation, invented by company founder Jeffrey B. Glass, uses highly pressurized water in a laminar flow to remove obstructions from 100% of the perforated area, and penetrate deep into the gravel pack to break up the harmful deposits that are the true cause of weak performance. Pump-Flo Solutions, a provider of software solutions to the fluid handling industry, announced that Neptuno Pumps, a world-class centrifugal pump manufacturer, has signed on with Pump-Flo Solutions on a contract for its Pump-Flo selection software. Under terms of the agreement, Neptuno Pumps will provide its vertical turbine pump catalog to the Pump-Flo and Engineered Software user-base. Neptuno Pumps has also launched the Web-based VTP Selector software tool from its corporate Web site to provide their customers with streamlined pump search and selection.

brand that develops and manufactures sensors, instruments, software, and data collection platforms for environmental and coastal water quality monitoring and testing, has collaborated with the University of Dayton to fund the development of the Rivermobile, a mobile classroom with interactive, museumquality exhibits about the Dayton area’s rivers and the importance of water quality. The initiative reflects Xylem’s dedication to “solve water” and will provide young people with the necessary knowledge, skills, network, and commitment to become involved in water protection from local to global levels. IN

MEMORIAM/

Roger Dale Todd, 69, of Wilmington, North Carolina, passed away in November 2012. Todd was the owner of Dale Todd Well Drilling and Pump Service for many years. He was a second-generation water well contractor, starting work with his father in 1954. In 1998, Todd was appointed to the North Carolina Well Contractors Certification Commission after being recommended by the Speaker of the House of Representatives and appointed by the Governor of North Carolina. As an original member of the commission, Todd served one threeyear term and was reappointed by the Governor for a second three-year term in 2001. In his second term he was elected chairman of the committee by his fellow commissioners and served in that capacity for 2½ years. Todd devoted many hours in preparation for meetings as chairman of the commission, as well as devoting at least two days every month to the groundwater industry for more than six years. He did this in hopes that he could help educate people about the industry and promote a positive image for the profession.

CHARITY Xylem Inc., a global water technology company, announced its support of a water education program that reflects the company’s commitment to solve water worldwide. As part of the company’s latest initiative, YSI, a Xylem

Do you have any news about your company or someone at your firm? If so, send all the necessary information to: Mike Price, Water Well Journal, 601 Dempsey Rd., Westerville, OH 43081.E-mail: mprice@ngwa.org. Deadline is 15th of two months preceding publication (January 15 for March issue).

Water Well Journal January 2013 39/


FEATURED

PRODUCTS

Solinst Provides Versatile Tag Line The Solinst Tag Line provides a simple method to measure the depth of a backfill sand or bentonite layer during the completion of a well, and to measure depth to the bottom of a well. The Tag Line uses a weight attached to a durable polyethylene coated stainless steel wire line in lengths up to 1000 feet mounted on a sturdy freestanding reel. Cable markings are accurately laser etched every Ÿ foot. The 316 stainless steel tag weight comes in two sizes, standard ž-inch diameter and narrow ½-inch. The weights can be clipped on and off the cable. This allows the reel-mounted, marked cable to be used as a support to accurately lower bailers, pumps, or other sampling devices to specific depths in a well.

Marking accuracy improves sampling efforts and the wire line provides a safe suspension system that is easy to deploy and retrieve. Circle card no. 40

Atlas Copco Introduces New PowerROC Surface Drill Rig Atlas Copco introduced the T35 E surface drill rig, the latest addition to the PowerROC product family. The PowerROC T35 E is an extendable boom version of the T35 drilling rig currently in use. This new, nocabin model provides straighter holes, more safety and comfort for the operator, and easyaccess maintenance. The new PowerROC was designed with an aluminum feed system to drill straighter holes. Aluminum is highly resistant to bending, and the prism shape

of the feed profile allows two directional sliding surfaces as a stable guide for the rock drill cradle. The T35 E feed system also uses a cylinder with cables that drives the rock drill cradle to provide more consistent ground contact with the drill bit for higher quality holes. Easy maneuverability on a variety of terrains allows the T35 E to be used in a multitude of applications. Housing foundations, road building, pipeline building, and trenching are just a few of the construction jobs well suited for the T35 E. Circle card no. 41

Xylem Introduces Goulds Water Technology Grinder Pump Retrofit Kit Xylem Inc., a global water technology company focused on addressing the worldâ&#x20AC;&#x2122;s most challenging water issues, introduces the Goulds Water Technology grinder pump retrofit kit for residential grinder pump stations. Designed

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FEATURED to provide a more economical option to replacing the entire pump system, the retrofit kit allows for continuous operation and is retrofitable with other grinder pumps as well as progressive cavity pumps. The Goulds Water Technology retrofit kit includes a singlephase 2 hp motor with 60 Hz, 3450 rpm, 230 V and a capacitor start with winding thermal protector. The motor is a class F insulation design, includes a 300 series stainless steel threaded shaft design, and permanently lubricated upper and lower ball bearings. The kit also includes piping and electrical connections for retrofitting to competitorsâ&#x20AC;&#x2122; systems. The silicon bronze impeller is balanced for smooth operation and provides trouble-free, non-overloading two-vane design with pump-out vanes

for mechanical seal protection. The mechanical seal is made of hard-faced silicon carbide with BUNA-N elastomers, while the fasteners are 300 series stainless steel metal. The pumpâ&#x20AC;&#x2122;s capacity is up to 41 gpm with heads to 95 feet and discharge of 1Âź NPT. Circle card no. 42

Water-Right Product Line Expands with ONE Cartridge Tank Filters Water-Right Inc., a manufacturer of water treatment equipment, announces the addition of ONE Cartridge Tank filter systems. These unique systems, designed to replace smaller, commonly used cartridge filters, are the ideal solution for the removal of a multitude of particulates. Offered in two different configurations, these systems can use a variety of

PRODUCTS

large capacity cartridges which greatly extend replacement cycle times. They are ideal for most water conditions where pre- or post-filtration for particulates is needed. The EF-835-1 Cartridge Tank comes equipped with a top mount valve, including bypass for easy installation, and is available with many different cartridge types. These filters offer excellent filtration, and because of their size, outstanding retention capabilities for residential and light commercial applications. The EF-835-2 Cartridge Tank is available with different cartridge types and is designed with a 2-inch inlet/outlet connection located at the bottom of the tank, making this system ideal for commercial and industrial applications. Circle card no. 43

Sampler and Well Development Pump from Solinst Avoids Cross-Well Contamination The Model 404 inertial pump from Solinst is a simple, reliable pump that

The *()&2.has 50,000 lbs. (22,679 kg) of top head hoist. A wide mast and table allow this drill to handle large casing loads associated with shallow municipal water wells and deep residential water wells with ease. The *()&2.features a single rod loader for quick and safe connections and an air operated compressor clutch for fuel savings and noise reduction during times when air is not needed.



*()&2,1&an Astec Industries Company 2215 SOUTH VAN BUREN ¡ ENID, OKLAHOMA, USA 73703 ¡ PHONE +1 580.234.4141 Ă&#x201A;GRPVDOHV#JHIFRFRPĂ&#x201A;LQWVDOHV#JHIFRFRP¡ www.gefco.com

Twitter @WaterWellJournl

Circle card no. 6

Water Well Journal January 2013 41/


FEATURED

PRODUCTS well development tool when used with a surge block. Surge blocks create strong agitation, which helps to remove silt and fine sand during well development. Circle card no. 44

New Vermeer Mini Skid Steer Is Now Available with GasPowered Engine provides a cost-effective sampling option for groundwater monitoring. Available in a range of sizes, the pump consists of a riser tube fitted with a oneway foot valve. It is easily operated manually for shallow depths, or using a surface pumping mechanism for higher flow rates and greater volumes. The low cost of a foot valve and length of polyethylene tubing makes the inertial pump ideal for dedicated use, avoiding cross-well contamination. The pump is also portable, making it excellent for use in remote locations. When used with a narrow sampling tube inserted into the upper end, it produces excellent VOC samples. The Model 404 also makes a great

Vermeer completes its family of mini skid steers with the addition of the S450TX. The newest member of the Vermeer mini skid steer family is well suited for rental customers as well as landscapers and general contractors who need a compact machine that can perform various tasks. With its ability to accommodate a wide range of attach-

ments, the S450TX is one of the most versatile machines a contractor can have. A 500-pound SAE-rated operating capacity with a 1430-pound tipping capacity gives the S450TX a lot of muscle for its size. Vermeer has incorporated a four-pump hydraulic system, which provides performance and efficiency when powering attachments. A single pilotoperated joystick is now integrated into the S450TX platform, which makes the machine easy to maneuver and operate in comparison to manual control systems. The operator can also experience a smooth range of operation without having to balance the engagement of two separate controls. The S450TX offers the customer the ability to customize the machine with the choice of engine and track options. The Kubota 24.8 hp diesel engine and Kohler EFI 27 hp gas engine both provide excellent torque performance and are designed for those who use attachments requiring greater engine torque. Circle card no. 45

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TAKING AH Engineering Receives CME 55 from Higgins Rig

This 1991 CME 55 mounted on a 1988 Ford F-800 was purchased from Higgins Rig Co. by Ahmed Hassanin of AH Engineering located in West Chester, Ohio. Higgins Rig is located in Hodgenville, Kentucky.

Colorado School of Mines Purchases PortadrillMini Drill Unit

foot drill rod. Pictured from right to left are Hector Castillo, Dusty Jackson, Dake Jackson, Jennifer Jackson, and Darren Swolley of SIMCO Drilling Equipment.

Higgins Rig Ships to Wilder Farms

SIMCO Drilling Equipment Delivers to Jackson Water Well Drilling and Service SIMCO Drilling Equipment delivered this SIMCO Model 7000 drill to Jackson Water Well Drilling and Service in Rosanky, Texas. The rig is equipped with a 10-rod carousel that handles 20-

Twitter @WaterWellJournl

DELIVERY

The Hydrologic Science and Engineering Program at the Colorado School of Mines in Golden, Colorado, purchased a new commercial model diesel powered PortadrillMini Drill Unit. Just made a deal that youâ&#x20AC;&#x2122;d like to see in print? Mail photos and a brief description to Water Well Journal, Mike Price, 601 Dempsey Rd., Westerville, OH 43081, or e-mail mprice@ngwa.org.

Wilder Farms located in Dalhart, Texas, bought this unmounted Bucyrus Erie 24L from Higgins Rig Co.

Circle card no. 3

Water Well Journal January 2013 43/


The National Ground Water Association and Water Well Journal thank NGWA’s 2012 Manufacturers and Suppliers Division members.* *As of November 30, 2012

3RValve LLC A.O. Smith Water Systems A.Y. McDonald Manufacturing Co. Aardvark Packers LLC Action Machining Inc. Advance E & I Systems Inc. Allegheny Instruments Inc. Alliance Industries Alloy Machine Works Alstra Industries Inc. Amarillo Gear Co. American Granby Inc. American Hydro Systems American Manufacturing Co. American Marsh Pumps Ametek US Gauge Amiad USA AMS Inc. Amtrol Inc. Anderson Metals Co. Inc. AquaLocate Aries Industries Inc. Armored Textiles Inc. Armstrong Machine Co. Inc. Asbury Machine/Throop Rock Bit Atlantic Screen & Manufacturing Inc. Atlas Copco CMT USA LLC Atlas Manufacturing Baker Water Systems Banner Engineering Baroid Industrial Drilling Products Baski Inc. Bennett Sample Pumps Inc. BESST Inc. Bestolife Corp. Better Water Industries Inc. BigFoot Manufacturing Black Dog Industries Blue Demon Co. Inc. Boshart Industries Inc. Buckeye Drill Co. 44/ January 2013 Water Well Journal

Burgess Well Co. Inc. C.R.I. Pumps Pvt Ltd. Centennial Plastics Inc. Center Rock Inc. Centerline Manufacturing Co. Central Mine Equipment Co. CertainTeed Corp. CETCO Drilling Products ChemGrout Inc. Clean Earth Technology Inc. ClimateMaster Inc. Coleman Cable Inc. Compression Leasing Services Continental Technologies Inc. Cotey Chemical Corp. Cresline Plastic Pipe Co. Inc. CSI Water Treatment Dahil Corp. Danfoss VLT Drives DekoRRa Products Delta Screen & Filtration Diedrich Drill Inc. Drill King International Drill Pipe Inc. Duramast Industries Inc. Dwyer Instruments Inc. Dynotek LLC East West Machinery Exporting Eastern Drillers Manufacturing Inc. Economy Mud Products Co. Emco Wheaton Retail Corp. Enid Drill Systems Inc. EnoScientific Environmental Manufacturing Inc. Environmental Service Products LLC ESP Environmental Service Products Inc. Faradyne Motors LLC Fecon Inc. Flatwater Fleet Inc. Fleetwood Continental Inc.

Flexcon Industries Flint & Walling Inc. Flomatic Corp. Flowserve Pump Co. Foremost Industries LP Franklin Electric Funk Manufacturing Co. Gator Plastics Inc. GEFCO/George E. Failing Co./ King Oil Tools Geo Air Industries Inc. Geo Institutas Geographic Insights Geo-Loop Inc. Geoprobe Systems® GeoPro Inc. GeoRocFor Geotech Environmental Equipment Inc. GeoVista GeTec Inc. Global Water Instrumentation Goulds Water Technology GP Fiberglass Ltd. Grundfos Gus Pech Mfg. Co. Inc. H2Optimal Inc. Hach Hydromet Hague Quality Water International Halco Rock Tools Hanna Instruments Heller-Aller Pumps by Hitzer Inc. Heron Instruments Inc. Hitachi America Ltd. Hoeptner Perfected Products Hoffman & Hoffman Ltd. Hose Solutions Inc. Hydroflo Pumps USA Inc. Ideal Clamp Products Inc. Indar Maquinas Hidraulicas SL Industrial Test Systems Infinity Tool Manufacturing waterwelljournal.com


Inflatable Packers International In-Situ Inc. Instrumentation Northwest Inc. International Pipe International Pump Technology Inc. In-Well Technologies Inc. J&K Tool Co. Inc. Jet-Lube Inc. Johnson Screens K & K Supply Inc. Kahn Steel Co. Kalas Manufacturing Inc. KEMTRON Technologies Inc. kwik-Zip Pty Ltd. Kyle Equipment Co. Inc. L.B. Foster Co. Laibe Corp./Versa-Drill LAKOS Separators and Filtration Systems Laval Underground Surveys Liberty Process Equipment Inc. Liberty Pumps Lifewater Drilling Technology Little Beaver Lubi Submersibles Ltd. Maass Midwest Manufacturing Inc. Magnation Water Systems MARL Technologies Inc. Matco-Norca Maxidrill International Merrill Manufacturing Co. M-I SWACO Mills Machine Co. Inc. Mincon Inc. Mitsubishi Materials USA Mobile Drill International Motor Controls Inc. Mount Sopris Instrument Co. Inc. Mud Technology International National Oilwell Varco National Pump Co. Netafim USA Nidec Motor Corp./U.S. MOTORS速 North American Electric Inc. Northwest Flattanks Numa Oil Center Research Inc. Paige Electric Co. Florida Twitter @WaterWellJournl

Palmer Bit Co. Paranthaman Exporters Pentair PipeLife Jet Stream Inc. Polymer Drilling Systems Precision Geothermal Premier Silica LLC Pristine Water Solutions Inc. Process Measurement & Controls Inc. Pul-A-Pump Corp. Pulsafeeder Pulstar Manufacturing Inc. PumpWorks Inc. QSP Packers LLC Quick Tanks Inc. Rauch Manufacturing Ravensgate Corp. Red Flint Sand & Gravel Red-E-VFD.com Regal Beloit EPC Inc. Regency Wire & Cable Reid Plumbing Products LLC Replacement Inflatable Packers & Elements Robbco Pumps Inc. Robertson GeoLogging USA Inc. Robit Rocktools Ltd. Rock Tech International LLC Rockbuster International Rockmore International Roscoe Moss Mfg. Co. Round Ground Metals Royer Quality Castings Inc. Rusco Inc. Schneider Electric/Square D SCHRAMM Inc. Scorpion Oil Tools SEMCO Inc. Service Wire Co. Sigmund Lindner Signature Fencing & Flooring Systems SIMCO Drilling Equipment Inc. Simmons Manufacturing Co. Simple Pump Co. SJE-Rhombus SME USA Inc. Smeal Manufacturing Co. Snyder Industries Inc.

Solinst Canada Ltd. Southwire Co. Sper Scientific Spruce Environmental Technologies Inc. Star Iron Works Inc. Stenner Pump Co. Sterling Water Treatment Stratex/Hyduke Machining Solutions Sumoto Srl Superlon Plastics Co. TAM International Inc. Techno Drill LLC TECO-Westinghouse Motor Co. Tekmark Industries Tesla SRL Texas Pipe Works Inc. The Aermotor Co. The Rig Doctors Tibban Manufacturing Inc. Triple O Systems Inc. Tube Technologies Inc. TWG Canada/Pullmaster UNIMIN Corp. Unitra Inc. USExploration Equipment Co. VIQUA Water-Right Inc. Water Well Redevelopers Inc. WaterFurnace International WaterGroup/Novatek Watson Drill Rigs WDB Inc. Well Pumps SA Well Vu Camera Wellintel Wellmaster Pipe & Supply Inc. Wells Inc. Western Rubber & Manufacturing Wilo USA LLC Windmill 702 LLC Wolf Pumps Woodford Manufacturing Co. WorldWide Drilling Resource Wyo-Ben Inc. YSI Inc. Zilmet USA

Water Well Journal January 2013 45/


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8643 Bennett Rd. P.O. Box 714 Benton, IL 62812 www.rlcbit.com

MC/VISA accepted

3 Appraisals Equipment Appraisals Nationally recognized and accredited equipment appraisals for water well drill rigs and well drilling equipment for banks, lenders, mergers, accountants, estate planning, IRS, and auctions. Experienced, knowledgeable, and recognized worldwide in the water well drilling industry. Accurate and confidential appraisal reports.

SALVADORE AUCTIONS & APPRAISALS 401.792.4300  www.siaai.com

18 Breakout Tools

Ph: (618) 435-5000 Cell: (618) 927-2676 Cell: (618) 927-5586 Fax: (618) 438-0026

57 Direct Push Supplies

(&7 Manufacturer of Pre-Pack Screens  4” ID Pre-Pack NOW AVAILABLE  Standard Pre-Pack When You Would Set A Traditional Well  Economy Pre-Pack When Cost Is A Factor  20% Open Area High Yield Pre-Pack For Use In Low Yield Wells All Stainless Steel Pre-Pack For Aggressive Groundwater Environments  Non-Metal Pre-Pack When Metal Components Are Not Compatible  Annular Seals Foam Bridges, Bentonite & Quick-Sleeves CUSTOM INJECTION Pre-Packs ***A Johnson Screens Distributor*** **We Stock Geoprobe® Compatible Supplies & Tooling** *Proactive® Pumps Master Distributor*

BREAKOUT TOOLS

Toll Free 1-888-240-4328

SEMCO Inc. All Hydraulic Hydrorench S110H In Stock 1-10 Four Rollers Breaks Pipe Make Pipe to Torque Specs 800-541-1562

Phone: 1-609-631-8939  Fax: 1-609-631-0993

46/ January 2013 Water Well Journal

Jason Corn E-mail: rlcbit373@frontier.com Rick Corn E-mail: rlcbit77@frontier.com

60 Down Hole Inspection Waterwell Camera Inspection Systems • Portable, Truck or Trailer mounted. • Retrofit compatible with Laval and most geophysical logging winches. • Full repair service and spare parts for CCV, Boretech, Wellcam and Laval cameras and controllers. • Forward and 360 degree side wall viewing color cameras. • Depths to 5,000 feet.

CCV Engineering & Manufacturing An Aries Industries Company

800-671-0383 • 559-291-0383 Fax: 559-291-0463 E-mail: jim.lozano@ariesccv.com Jim.lozano@ariesindustries.com On www.ariesindustries.com the web at www.ariesccv.com

ectmfg.com  proactivepumps.com  torquerplug.com

waterwelljournal.com


71 Drilling Equipment

Higgins Rig Co.

DRILLS & PARTS FREE Call - (800) 292-7447 (270) 325-3300 Fax: (270) 325-3405 Office: 2594 Stiles Ford Rd. Hodgenville, KY Shop: 1797 Bardstown Rd. Hodgenville, KY

76 Elevators J & K To o l C o m p a n y I n c .     

Kwik Klamps 1 & 2 (adjustable 1–2 or 21⁄2– 4) NEW – Kwik Klamp 3 (for 6 PVC) Elevators for PVC well casing (sizes 1–16) Heavy Duty PVC Elevators (sizes 4–8) Flush Joint PVC Pipe Clamps (sizes 4–24) www.jktool.com  sales@jktool.com Tel 320-563-4967  Fax 320-563-8051

1 – 16 Elevators All steel with safety latch. SEMCO of Lamar 800-541-1562 Fax 719-336-2402

Credit Cards Accepted

Standard Manufacturing

Largest water well pipe elevator manufacturing company in the United States.

Phone:

(936) 336-6200 (800) 337-0163 Fax: (936) 336-6212 E-Mail: StandardManufacturing @yahoo.com Web site: www.standardmfg.com

Dealers Wanted

SkyRex Water Well Elevators 2 thru 36 Also lightweight PVC elevators Now Available!

“Complete Reverse Circulation Drill Strings”

Rex McFadden 7931 19th Lubbock, TX 70407

Ph (806) 791-3731 Fax (806) 791-3755 www.rexmcfadden.com

Didn’t find what you were looking for? Try NGWA’s Career Center at www.careers.ngwa.org for more opportunities. Whether you are looking for the right job or the right employee, the NGWA Career Center can provide you with an industry-specific listing to hone your search. Questions? Call Rachel at 800 551.7379, ext 504, or e-mail rjones@ngwa.org. Twitter @WaterWellJournl

75 Electric Motors EQUIPMENT WANTED: Electric motors wanted. Vertical hollow shaft pump motors. 20 to 500 hp good or bad, will pick up. PH: (800) 541-1562.

Put your company’s message here! Classified advertising is a great way to reach the water well industry. Call Shelby to make arrangements at 1-800-551-7379 ext 523.

Water Well Journal January 2013 47/


90 Equipment

80 Employment HELP WANTED: Seeking f/t driller for water well and geothermal drilling in Corbin, Kentucky. Class A/B CDL license is a must. Min. of 5 yrs. drilling exp. is preferred. Also prefer welding and mech skills. Tobacco free company. If interested e-mail resume to kevin@mosesdrilling.com or call (606) 523-1215.

105 Injection Pumps

New Low Prices

Low yield well? Get more water without overpumping. www.wellmanager.com â&#x153;&#x201D; Use on wells yielding as little as 0.10 gpm. â&#x153;&#x201D; Turn-key collection and delivery system. â&#x153;&#x201D; Fits through 24â&#x20AC;? doors. â&#x153;&#x201D; Good money from bad wells. For more information, log-on or call 800-211-8070. Š Reid Plumbing Products, LLC

 

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3#;+;115 Mud Pumps 112 Miscellaneous Well Manager Hydraulic drive mud pumps Classified Display Ad â&#x20AC;&#x153;Overpumpingâ&#x20AC;? â&#x20AC;&#x201D;small and lightweightâ&#x20AC;&#x201D; Water Well Journal B&W 2 col 4.25â&#x20AC;? x 2â&#x20AC;? 1-2-12 DRILLING EQUIPMENT 1570 WM LIGHTING SYSTEMS Â&#x2021;6WDQGDUG:DWWKDOLGHODPSV Â&#x2021;3DWHQWHGWRZHUORFNLQJV\VWHP Â&#x2021;$XWRPDWLFSURWHFWLYHVKXWGRZQV Â&#x2021;7HOHVFRSLQJPDVWZLWKURWDWLRQ Â&#x2021;$YDLODEOHZLWKN:*HQHUDWRU Â&#x2021;)XOO\JDOYDQL]HGVWHHOWRZHU

106 Installation Accessories Heat Shrink from B&B Wholesale

Supplying "Made in USA" heat shrink tubing to pump and well installers since 1994. 800-593-9403 48/ January 2013 Water Well Journal

Centerline Manufacturing U.S Pat. #6,769,884 and others pending

"We are the heat shrink people" Â&#x2021; QRODQGGULOOLQJFRPÂ&#x2021;QRODQGGULOO#QRODQGFRP

JOURNAL

- Heat shrink kits for #14 to 4/0 wire - Volume pricing - Custom kits made to order - Private labeling available - Quick shipping - Four types of heat shrink tubing in stock - Large selection of installation accessories including pressure gauges, tapes, valves and tank ďŹ ttings packages

71/210 duplex pump â&#x20AC;˘ Fits in the place of a 56 â&#x20AC;˘ Pumps 300 GPM at up to 800 PSI â&#x20AC;˘ Weighs 1000 lbs. less than a 56 â&#x20AC;˘ Single and three cylinder models also available

903-725-6978

www.centerlinemanufacturing.com

View All of NGWAâ&#x20AC;&#x2122;s Buyers Guides Online!

All of NGWAâ&#x20AC;&#x2122;s buyers guides can be found on its Web site. Head to www.ngwa.org/ProfessionalResources/publications/buyers-guides/Pages/ to access the annual buyers guide, pump buyers guide, and rig buyers guide from Water Well Journal as well as the buyers guide from Groundwater Monitoring & Remediation. A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

The online versions of the WWJ and GWMR buyers guides are completely searchable, meaning you can type in a company name, location, or product type and have complete information in seconds. The listings include contact information, descriptions, products and services, and more. Check out all of NGWAâ&#x20AC;&#x2122;s buyers guides before you make your next purchase! waterwelljournal.com


116 Mud Systems DESANDER

125 Pump Hoists 2012 Models

S4,000 Pump Hoist, 8,000# cap., 35 telescoping mast, 30 gal. oil tank, hydro pump, 5T safety hook, hydro controls and variable speed engine control . . . . . . . . . . . . $14,245

Mini-Desander

MUD MIXER CM Consulting & Equipment Jerry Mason Specialist in your drilling and grouting problems. 1640 Oppenheimer Rd., Bedford, PA 15522

(814) 623-1675

(814) 623-7285 FAX

128 Pump Pullers

S6,000 Pump Hoist, 16,000# 3L cap., 35 telescoping mast, 30 gal. oil tank, hydro pump, 5T safety hook, hydro controls and variable speed engine control . . . . . $16,445

S8,000 Pump Hoist, 22,000# 3L cap., 36 telescoping mast, 30 gal. oil tank, hydro pump, 7T safety hook, hydro controls and variable speed engine control . . . . . $20,845

S10,000 Pump Hoist, 30,000# 3L cap., 40 telescoping mast, 30 gal. oil tank, hydro pump, 9T safety hook, hydro controls and variable speed engine control . . . . . $28,545 S12,000 Pump Hoist, 48,000# 4L cap., 44 telescoping mast, 6000# tail out line, 72 gal. oil tank, hydro pump, 11T safety hook, hydro controls and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . $32,945 S15,000 Pump Hoist, 60,000# 4L cap, 48 telescoping mast, 6000# tail out line, 72 gal. oil tank, hydro pump, 13T safety hook, hydro controls and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . $40,645

860-651-3141

fax 860-658-4288

137 Services REPAIRS: Eastman deviation survey clocks (mechanical drift indicators) repaired. We also have three, six, and twelve degree angle units, charts, and other accessories in stock. Call Downhole Clock Repair, (325) 660-2184.

S20,000 Pump Hoist, 80,000# 4L cap, 40 telescoping mast, 6000# tail out line, 72 gal. oil tank, hydro pump, 13T safety hook, hydro controls and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . $53,845 S25,000 Pump Hoist, 100,000# 4L cap, 40 telescoping mast, 6000# tail out line, 100 gal. oil tank, hydro pump, 15T safety hook, hydro control and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . $61,545

S30,000 Pump Hoist, 120,000# 4L cap, 40 telescoping mast, 6000# tail out line, 100 gal. oil tank, hydro pump, 15T safety hook, hydro control and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . $76,945

New Equipment in Stock

139 Slotting Machines J & K To o l C o m p a n y 

PVC Screen Slotting Machines



PVC Threading Machines



Perforating Machines

S8,000 SEMCO, 36, SR, 2 spd., 16,000# cap. PTO, RC, pipe racks, aux., oil cooler, light kit, 12 bed, toolbox, HD bumper, 2012 Dodge 5500, 6.7 diesel, 6 spd, 44, white . . . . . . . . . . . . . . . . . . . . . . . . . . . . $87,492

S30,000 SEMCO, 84, 56, BC outriggers, HD cathead, 2 spd., sandreel, AB for sandreel, AB reg., aux., oil cooler, light kit, power arm, PT hookup, 22 bed, toolboxes, 2012 Freightliner 108SD . . . . . . . . . . . $259,918

Used Equipment in Stock

M33 Jessen/Monitor, 1-PR, SB, 1995 Ford F-350, gas, 5 spd., 42 . . . . . . . . . $17,900

M34 Jessen/Monitor, RC, PR, SB w/1992 GMC Top Kick, 3116 Cat, 5 spd. . . $19,500

Walker-Neer 20T rated, double cathead, sandreel, 3rd leg, 1976 Chevy . . . . $19,500 5T Smeal, PR, bed, toolboxes, 2004 Ford F650, Cummins . . . . . . . . . . . . . . . . $34,950

S6,000 SEMCO, 44, oil cooler, RC, 2 spd., SR, PR, light kit, toolbox package, bed, 2004 Dodge Crew Cab 3500, auto. . . . . . $35,950

S12,000 SEMCO, 48 derrick, HS PTO, oil cooler, sandreel, BO cylinder, 2 spd., aux., PR, PT hookup w/air, light kit, 20 bed, toolboxes, red and white, 2008 International 4300, DT466, red . . . . . . . . . . . . . . $82,855

S12,000 SEMCO, 44, AS PTO, sandreel, BO cylinder, oil cooler, 2 spd., aux. pipe racks, BC outriggers, light kit, 16 bed, boxes, 2007 Freightliner M2, C-7 Cat, 6 spd., . . . . . . . . . . . . . . . . . . . . . . . . . . . . $82,934 S12,000 SEMCO, 44, HS PTO, oil cooler, SR, BO, 2 spd., aux., PR, BC outriggers, light kit, 16 bed, toolbox, 2006 International 4300, auto., yellow . . . . . . . . . . . . . . . . . . $87,039

S15,000 SEMCO, 48, AS PTO, sandreel, BO cylinder, aux., 2 spd., oil cooler, light kit, PT hookup, 2006 International 4300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $87,312

SEMCO Inc.

P.O. Box 1216 7595 U.S. Highway 50 Lamar, CO 81052 (719) 336-9006 / (800) 541-1562 Fax (719) 336-2402 semcopumphoist@yahoo.com www.SEMCOoflamar.com See our ad on page 18.

Affordable, easy to operate automated machines with touch screen programming.

www.jktool.com  sales@jktool.com Tel 320-563-4967  Fax 320-563-8051

Twitter @WaterWellJournl

Water Well Journal January 2013 49/


135 Rigs

160 Trucks 30-Freightliner Trucks 66, 60 Series Detroit, HT740, Allison Trans., Rockwell Axle, 68KGVW, 315/80 R22.5 Michelin, Low Miles SEMCO, Inc. Phone (800) 541-1562

Enid Drill Systems Inc www.eniddrill.com 580-234-5971 Fax 580-234-5980

4510 E Market, Enid, OK 73701 USA

x

New rigs—custom designs

x

Quality rig repair service

x

New and used equipment needs

x

“Transfer of Technology” - the must have book for all drillers!

174 Wanted

FOR SALE: 2000 T25 DRILTECH, serial no. 732476, CAT C15, 526 HP, 1000 CFM air, 10,000 hours. 420 4½ drill rod, 3½ regular. Mounted on Sterling 9501, powered by CAT C12 400 HP, Miller Bobcat 225 AMP welder, Meyers Fracturing Pump. $195,000. Call (603) 942-5581.

WANTED — Bucket rig and tools — Blast hole rig, truck or crawler mounted and tools — Raise bore rig and tools Gary Sisk 816-517-4531

Drill Faster, Cheaper, Smarter. www.sonic-drill.com

SONIC DRILL CORPORATION Suite 190, 119 N. Commercial St, Bellingham, WA 98225 1.604.792.2000 (ext 104) or 1.604.306.3135

! " &' ( )

. ,

1993 Ingersoll-Rand T-3W 900/350 Compressor 49GPM Aux. hyd for off board mud pump Rauch Spinner, $150,000 866-965-5924

Wanted: Good used GeoProbe 540UD. Call Joe Dorsett, Environmental & Energy Solutions, Inc. (617) 699-7513 or e-mail e_esolutions@verizon.net.

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178 Water Treatment

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FOR SALE: 2003 Schramm T450 MII on 7400 Int’l 64. Includes mud rotary, piston pump 56, centrifugal mud pump 4313, 300/200 air compressor, carousel holding 200, rod box, 200 31⁄2 drill rod, $180,000. In operation. Call for details and location. Call (515) 745-2101; Chris (515) 745-3897.

50/ January 2013 Water Well Journal

waterwelljournal.com


176 Water Level Measurement

Ground Water Monitoring Instrumentation Geokon, Inc. manufactures high quality hydrological instrumentation suitable for a variety of ground water monitoring applications.

Phone: 760-384-1085

Geokon instruments utilize vibrating wire technology providing measurable advantages and proven long-term stability.

Fax: 760-384-0044

The World Leader in Vibrating Wire Technology

Waterline Envirotech

Add a color to your display classified ad for only $49.

Geokon, Incorporated 48 Spencer Street Lebanon, New Hampshire 03766 | USA

Water level indicators made in the USA for over 30 years.

360-676-9635

TM

1 • 603 • 448 • 1562 1 • 603 • 448 • 3216 info@geokon.com www.geokon.com

www.waterlineusa.com

www.wellprobe.com

Please call Shelby to make arrangements 1-800-551-7379 ext. 523

Sonic Water Level Meters Since 1978 Time Tested & Customer Approved 303-443-9609

180 Water Trucks Specializing in quality custom built epoxy coated Flattanks any gallon or tank length sizes with or without material handling IMT cranes. All tanks are sandblasted and painted with polyurethane paint. Many options available.

2001 International 9200/TC built by Rose-Wall Mfg. Inc. 2000 gallon water tank, LiftMoore model 2530X-30 crane, rod slide and bit box, Ramsey 20,000 lb. winch, hydraulic system for crane, Bowie 2300 water pump, 100 gallon auxiliary fuel tank.

Call (505) 250-9477 for more information.

Twitter @WaterWellJournl

Engineered for convenience and durability, allows the user to operate at any type of drilling operation. Our drill site rig tenders are built with simplicity and functionality. Call us for our used truck – new tank inventory list.

NORTHWEST FLATTANKS Steve Wipf (406) 466-2146 E-mail: steve@northwestflattanks.com

Cell (406) 544-5914 www.northwestflattanks.com

Water Well Journal January 2013 51/


JOURNAL

184 Well Packers

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

Classified Advertising Rates Line Classified Ads

(21⁄4 column—approx. 39 letters and spaces per line): $8 per line, $32 minimum (4 lines)

There is no discount for multiple runs.

No new equipment advertising accepted in line advertisements.

Serving Your Complete Packer Needs i INFLATABLE PACKERS - Pressure Grout, Wireline, Water Well, Environmental, Bridge Plugs. Custom Sizes and Fabrication available i MECHANICAL PACKERS - Freeze Plugs, Custom Applications Call or email us with all your Packer questions!! Toll-Free: 1-888-572-2537 Email: info@QSPPackers.com Fax #: 253-770-0327 Web: www.QSPPackers.com Prompt Shipping in the US & Internationally—Usually in just One Day!!

• CUSTOM BUILT PACKERS

Display Classified Ads

Single column 21⁄4 inches wide OR Double column 411⁄16 inches wide (per column inch – min. depth 2 column inches): 1 month: $60 per inch 3 months: $58 per inch 6 months: $55 per inch 12 months: $49 per inch

Add a spot color to your display classified advertisement for $49 per insertion.

Deadlines: First day of the preceding publication of magazine (December 1 for February issue). No guarantees after that date. This applies to renewals, cancellations, and any revisions. All classified ads must be prepaid by check or credit card. Commission rates do not apply to classified ads. Current month’s classified ads are posted on our Web site at www.ngwa.org/pdf/classify.pdf for no extra charge.

FOR ANY APPLICATION

PRODUCTS

• COMPETITIVE PRICES

INFLATABLE WELL PACKERS 1-800-452-4902 • www.lansas.com Manufactured by Vanderlans & Sons 1320 S. Sacramento St. • Lodi, CA 95240 • 209-334-4115 • Fax 209-339-8260

Ph. 303 789-1200 or 800 552-2754 Fx. 303 789-0900

To place a classified advertisement in Water Well Journal, please send ad text to Shelby Fleck by e-mail at sfleck@ngwa.org or fax to 614 898.7786. Upon receipt, you will be contacted and provided a quote. Thank you! 52/ January 2013 Water Well Journal

waterwelljournal.com


184 Well Packers

185 Well Rehab

Packers

& Replacement Elements for

Water Well Hydro-Fracturing Durable & fast deflating - so you can get on with the next frac! 4.33â&#x20AC;? OD and 4.75â&#x20AC;? OD standard Custom sizes on request Visit our website for our full line of downhole tools

1-406-446-9940

duraFRAC@inflatable-packers.com

Inflatable Packers International, LLC

www.inflatable-packers.com

Applications Include: +\GURORJLFDO7HVWLQJÂ&#x2021;,QMHFWLRQ:LWKGUDZDOÂ&#x2021;6WDQGDUG&XVWRP6L]HV0DWHULDOV :DWHU0LQLQJ(QYLURQPHQWDOÂ&#x2021;*URXWLQJ6DPSOLQJ*HRWHFKQLFDO +\GURIUDFWXULQJÂ&#x2021;5HFLUFXODWLRQ:HOOVÂ&#x2021;6WHDP,QMHFWLRQÂ&#x2021;5HOLQH&DVLQJ To discuss your questions and applications, call

Same Day Shipping

Twitter @WaterWellJournl

1-866-314-9139

Â&#x2021;)D[ ZZZWDPLQWOK\GURORJLFDO

Same Day Shipping

Circle card no. 34

Water Well Journal January 2013 53/


185 Well Rehab

186 Well Screens

You can get rid of

Iron bacteria! One time . . . every time . .

®

long term!

Others may fail - we don’t! #888-437-6426 www,designwater.com email: info@designwater.com

get rid of get rid of

coliform!

Co

Now . . .

lifo

rm

• 200 times more effective than regular chlorine. • no pre-blending to control pH • competitive price to regular chlorine • NSF approved • free technical service, if 3 failures • Master Distributor map on web site

Water Well Journal classified advertisements appear online (at no additional cost) each month at www.waterwelljournal.com.

Check it out!

JOURNAL

for De-chlorinating Sterilene

Did you know?

Well screen manufacturer: stainless steel, galvanized and carbon steel. Sizes: 0.75" to 24.0" OD. Rod base, pre-pack and pipe base screens. Environmental flush joint monitor pipe, T&C stainless drop pipe, drive points, etc. Contact: Jan or Steve 18102 E. Hardy Rd., Houston, TX 77073 Ph: (281) 233-0214; Fax: (281) 233-0487 Toll free: (800) 577-5068 www.alloyscreenworks.com

Check Out the February Issue of Water Well Journal Soon!

Water Well Journal’s second issue of 2013 will focus on ground source heat pumps, so it is certainly one you don’t want to miss. Among the feature articles will be a geothermal roundtable where groundwater industry professionals share their insights and opinions on the state of the geothermal market. Also included will be an interesting project recap on a geothermal job. A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

• NSF 60 Certified • no premixing to control pH • no corrosive fumes • no corrosion, trucks/tanks • no shelf life, lasts forever •  reduce your call backs • free tech help if 3 failures • same cost per well

by

#888-437-6426 www,designwater.com Check our web site for Distributors

54/ January 2013 Water Well Journal

There will be other feature articles, columns by industry experts, and monthly departments in the February WWJ, so look for the issue soon! waterwelljournal.com


Card No./ Page

A.Y. McDonald Mfg. 1 (800) 292-2737 www.aymcdonald.com AMS/Art’s Mfg. 2 (800) 635-7330 www.ams-samplers.com Boshart Industries 3 (800) 561-3164 www.boshart.com Cotey Chemical 4 (806) 747-2096 www.coteychemical.com Eno Scientific 5 (910) 778-2660 www.enoscientific.com Franklin Electric 34 (260) 824-2900 www.franklin-electric.com GEFCO/ King Oil Tools 6 (800) 759-7441 www.gefco.com GeoPro 7 (877) 580-9348 www.geoproinc.com Geoprobe ® Systems 8 (800) 436-7762 www.geoprobe.com

5

13

43

16

9

53

41

17

7

Card No./ Page

Grundfos Pumps 9 IFC (913) 227-3400 www.us.grundfos.com Harwil 10 14 (805) 988-6800 Heron Instruments 11 8 (800) 331-2032 www.heroninstruments.com Hoeptner Perfected Products 12 33 (408) 847-7615 www.freezeflow.com Jet-Lube 13 IBC (800) 538-5823 (713) 678-4604 (fax) Laibe/Versa-Drill 14 25 (317) 231-2250 www.laibecorp.com Lorentz Solar Water Pumps 15 OBC (888) 535-4788 (866) 593-0777 www.lorentz.de Marks Products/ Allegheny Instruments 16 35 (800) 255-1353 www.geovision.org MARL Technologies 17 8 (800) 404-4463 www.marltechnologies.com

INDEX OF

ADVERTISERS

Card No./ Page

Card No./ Page

Mount Sopris Instruments 18 (303) 279-3211 www.mountsopris.com NGWA/Bookstore 19 (800) 551-7379 www.ngwa.org NGWA/Certification 20 (800) 551-7379 www.ngwa.org NGWA/Fly-in 21 (800) 551-7379 www.ngwa.org NGWA/Groundwater Awareness Week 22 (800) 551-7379 www.ngwa.org NGWA/Membership 23 (800) 551-7379 www.ngwa.org NGWA/NGWREF 24 (800) 551-7379 www.ngwa.org/ngwref NGWA/ Water Well Journal 25 (800) 551-7379 www.waterwelljournal.org

21

42

12

27

37

15

55

40

North Houston Machine 26 (800) 364-6973 nhmi2@earthlink.net SEMCO 27 (719) 336-9006 www.semcooflamar.com Sonic Drill 28 (604) 888-1388 www.sonic-drill.com Southwire 29 (770) 832-4590 www.southwire.com Star Iron Works 30 (814) 427-2555 www.starironworks.com Texas Ground Water Association 31 (512) 472-7437 Tibban Mfg. 32 (760) 954-5655 www.tibban.com Wyo-Ben 33 (800) 548-7055 www.wyoben.com

37

18

35

2

11

24 1

9

Welcome New Advertiser! Harwil

Thank you, Franklin Electric, for making a difference. Thanks to Franklin Electric’s generous financial support of NGWREF’s William A. McEllhiney Distinguished Lecture Series in Water Well Technology, tens of thousands of water well contractors and pump installers—and their customers—have benefitted from the knowledge shared during these presentations. And this tradition continues in 2013. Gain an understanding of how different definitions of “sustainability” apply to managing an aquifer — and how these may impact your business during the 2013 NGWREF McEllhiney Lecture, “Keeping the Pump Primed: Aquifer Sustainability,” presented by John Jansen, Ph.D., PG. Visit www.NGWA.org/NGWREF to view this year’s lecture schedule as well as learn more about NGWREF and how you, too, can make a difference. Benefactor since 2006 of the NGWREF William A. McEllhiney Distinguished Lecture Series.

Twitter @WaterWellJournl

Circle card no. 24

Operated by NGWA, NGWREF is a 501(c)(3) public foundation focused on conducting educational, research, and other charitable activities related to a broader public understanding of groundwater.

Water Well Journal January 2013 55/


CLOSING

TIME

The 2012 Groundwater Expo took place December 4-7 in Las Vegas, Nevada, and drew 4357 attendees from all around the world. The annual keynote address was provided by PGA golfer and former groundwater industry employee Tommy Gainey (left). Gainey teamed with Golf Channel analyst Charlie Rymer for a conversational style address that included questions from attendees.

The exhibit hall was packed with 309 exhibiting firms, the sixth most in Expo history. Of those, 31 were exhibiting at the event for the first time. The exhibitors were displaying some of the newest tools and wares in the industry.

The NGWA Delegates Meeting featured the exchange of the gavel between 2013 NGWA President Dan Meyer, MGWC, CVCLD (left), and outgoing NGWA President John Pitz, CPI. The meeting is also where two industry professionals were voted to the NGWA Board of Directors.

The workshop titled “Mud Rotary Drilling” drew a standing-only crowd. There were 65 educational offerings on a diverse collection of industry-related subjects. Make sure to check out the February issue of Water Well Journal for complete Expo coverage. Photos provided by David Wright.

“Closing Time” is the page of Water Well Journal that showcases—you! It will always feature a few pictures of people at work at job sites around the world. Please send in photos and brief descriptions and you just may be the subject on the last page of an issue of WWJ. And remember, if your photo is selected as the cover image of WWJ, you receive $250. If your photos are selected, you will be asked to fill out a photo disclaimer form that grants the National Ground Water Association the royalty-free right to display the photos. Please send high-resolution digital photos to tplumley@ngwa.org.

56/ January 2013 Water Well Journal

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January 2013