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Endeavour

1 to attempt (eg the ful filment of an obligation) by exertion of effort; 2 archaic to strive to achieve or reach ~ vi to make an effort to do something n a serious determined effort

Northampton Branch Newsletter - August 2016

SAVE THE DATE New venue and date for the 2017 Branch Boat Gathering ST OKE BRUE RNE , 19T H –21ST MAY Vicky Martin , CRT Sou th-E ast Waterways Manag er, wri tes for End eavo ur

“ARM ADOPTION IS AN INSPIRATION TO OTHERS” Looking back at my first year or so in post, it certainly has been a period of change for the Canal & River Trust. We have a new Chair at the helm, lots of new directors and a new super huge directorate - Customer Services and Operations headed up by Ian Rogers. In January, the Regional Waterway teams and national Community Engagement team moved into the new directorate joining with Boating and Licensing, Customer Service and Museums. One of the great advant ages of the new structure is that most of the customer facing teams in the Trust have now been brought together as one directorate. This is helping us to become more customer focused as an organisation and I believe it’s a posiVicky Martin tive step forward. I have already started to see a shift in the way customer feedback is being used to influence priorities and shape the national works programme. Continued on page 16 The IWA was founded in 1946 to campaign for the retention, restoration and development of Britain’s navigable waterways and for their fullest commercial and recreational use. The IWA is a registered Charity (no. 212342) , whose work is supported by members’ subscriptions.

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Endeavour August 2016  

IWA Northampton Branch Newsletter. This issue Vicky Martin, CRT South-East Waterways Manager writes about the Northampton Arm adoption, Tim...

Endeavour August 2016  

IWA Northampton Branch Newsletter. This issue Vicky Martin, CRT South-East Waterways Manager writes about the Northampton Arm adoption, Tim...