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EXCELLENCE IN HOSPITALITY For more than 30 years, Waterford has established itself as a leading company in the hospitality industry through steady growth and strict adherence to industry fundamentals. Waterford keeps its owners’ and customers’ best interests at heart. We provide value to the customer as well as the owner, while providing career growth for associates. This three-pronged commitment translates into business success.

www.waterfordhotelgroup.com


HOSPITALITY MANAGEMENT OPERATIONS Waterford’s philosophy of the day-to-day running of a hotel or convention facility is simple: “hands-on hospitality”. This hospitality management style is rooted in property-level empowerment, aided by the expert support from our corporate office in areas such as: • • • • •

Business Planning Brand Standards Budgetary Guidance Property Oversight Short and Long-term Operational Planning

SALES & MARKETING To outperform the competition, it takes a top-down approach to product positioning and smart marketing. Waterford-managed properties reach or exceed sales goals and maintain an edge over competitors through: • • • • • • • •

Waterford is one of the nation’s top hotel and convention center management companies. The collective expertise of our team and track record of success has earned us the distinction as an approved operator for the leading hotel brands.

Sales and Marketing Planning Direct Sales Franchise Channels Market Share Focus Marketing and Advertising Public and Media Relations Revenue Management E-Commerce

HUMAN RESOURCES Waterford understands that effective associates who communicate well with guests and co-workers are the most valuable assets of all. Our comprehensive human resources department assists in developing a motivated and productive staff through: • • • • • • • • •

Associate Recognition Program Recruitment and Retention Orientation Training Benefit Administration Salary and Benefit Surveys Opinion Surveys Career Advancement Internships


Whether the involvement begins at conception or during operation, Waterford strives for successful performance and profitability of each managed property, while maintaining the highest standards of quality, service, and cleanliness.

HOSPITALITY MANAGEMENT FINANCE Waterford provides financial support to our properties

Centralized and Decentralized Accounting

through a variety of accounting and finance functions

Internal Audit

Cash Management

Daily and Monthly Reporting

Financial Reporting for Public (SEC) and Private

and controls. With the power of current information at the fingertips of our executives and our strong collective background in financing, refinancing, hotel construction, and day-to-day accounting, Waterford can apply sound fiscal management to leverage resources and raise funds, cut costs, grow returns, and act opportunistically during favorable market changes. Our financial services include:

Companies •

Financial Analysis

Operating Budgets

Flexible Budgeting

Labor Analysis

Information Technology

Flow-Through Analysis

Insurance Procurement and Risk Management


HOSPITALITY MANAGEMENT TECHNICAL SERVICES Waterford offers project management, value-engineering, architectural and plan review expertise, and draws from vast experience in a number of successfully executed development and renovation projects. We work closely with ownership in determining appropriation of revenues to be set aside for capital expenditures, with a shared goal of maximizing revenues and return on investment. Other variables, such as life safety and ever-changing franchise requirements, are continually reviewed. Our services include: •

Project Budgeting

Project Management

Construction Management

Design Review

Engineering

Capital Planning

FF&E Procurement and Installation

FOOD AND BEVERAGE Waterford’s extensive experience in food and beverage operations comes from successfully managing numerous outlets, including award-winning restaurants, lounges and bars, cafes, and more than 300,000 square feet of function space. For more information, visit: www.waterfordgrouprestaurants.com VENUE MANAGEMENT In an effort to take advantage of the growing public facilities management market, Waterford formed Waterford Venue Services to manage large-scale public assembly facilities. We provide facility management expertise in many areas, such as: • • • • • •

Operations Sales and Marketing Human Resources Finance and Accounting Technical Services Food and Beverage


LEADERSHIP Len Wolman Chairman and CEO Len Wolman has more than 40 years of experience in the hospitality industry. He serves as Chairman and CEO of Waterford Group, LLC, a group of companies and partnerships specializing in the development, ownership, and management of hotel, venue, and gaming projects. Under his leadership, Waterford Group has been involved in developing and operating projects totaling more than $3 billion. Len holds a National Diploma in Hotel Management from the Hotel School of Technikon Witwatersrand in South Africa.

Mark Wolman Principal and Director Mark Wolman is a Principal and Director of Waterford Group. He has more than 30 years of experience in land development, residential and commercial construction, hospitality development and operations, as well as asset management. In his role with Waterford, Mark has been integrally involved in the development and supervision of projects totaling more than $3 billion.

Michael Heaton President Since joining Waterford Hotel Group in 1997, Michael Heaton has held numerous management positions at Waterford-managed properties before assuming the role of Vice President, Operations in 2009. In January 2018, Michael was promoted to the position of President for Waterford Hotel Group and is responsible for all aspects of on-going operations for the company. Michael holds a Bachelor of Arts degree in Economics from the State University of New York.

Raj Dansinghani Chief Financial Officer Raj Dansinghani is responsible for all corporate and property level finance, debt, and audit and risk management for the organization. He serves as a key financial link between Waterford Hotel Group, property ownership, managers, controllers, and accountants. Raj joined Waterford in 2005 as Chief Accounting Officer for Waterford Group, working with ownership and management in multiple areas, including financing, franchising, financial reporting, compliance, audit/tax coordination, and strategic analysis. Previously, Raj worked as a senior manager at PricewaterhouseCoopers. He holds a Bachelor of Science degree in Accounting and Finance from Nichols College and is a Certified Public Accountant in the State of Connecticut.


LEADERSHIP Duane Schroder Vice President, Operations Duane Schroder is Vice President, Operations for Waterford Hotel Group and is responsible for the oversight of the portfolio's operations. Duane joined the organization in 2002 as part of an International Training Program with the University of Johannesburg. He has filled many positions since that time, including Regional Hotel Director and General Manager of numerous hotels in our portfolio. Duane received his Hospitality Degree from Witwatersrand University.

Judith Moran Vice President, Human Resources Judy Moran joined Waterford Hotel Group in 2004, bringing more than 25 years of hospitality experience to the organization. Judy’s focus at Waterford is on employee and labor relations, executive recruitment, compensation and benefit design, performance management and organizational strategic goals. Her past experience includes operations and human resources positions with Hyatt, Le Meridien and Sonesta. Judy holds a Bachelor of Science degree in Psychology from Emory University in Atlanta, Georgia.

Karen Bachofner Vice President, Sales and Marketing Karen Bachofner has more than 25 years of sales experience in the hospitality industry. She first joined Waterford Hotel Group in 1987 and has held several sales positions at Waterford-managed properties before joining the corporate team to direct the sales, marketing and revenue management efforts of Waterford's managed portfolio. Karen is a member of Hospitality Sales & Marketing Association International (HSMAI) and is certified to teach Achieve Global’s Professional Selling Skills. Lisa Beers Vice President, Marketing and Communications Since joining the company in 1987, Lisa has worked in various capacities and functions, giving her a global understanding of the company’s goals and objectives. In addition to strategic business development activities, she directs media relations, branding, advertising, and digital marketing. Lisa holds a Bachelor of Science degree in Business Management from the University of Phoenix, and is a member of the Public Relations Society of America.


LEADERSHIP John DelGrosso Vice President, Construction, Engineering and Technical Services John DelGrosso has more than 25 years of experience in the construction industry. His wide range of experience in construction and project management includes numerous commercial and hotel projects, with direct oversight of more than 20 new-build hotels and $100 million in capital projects. John attended Mitchell College and the Hartford Graduate Center.

Michael Scott Vice President, Information Technology Michael Scott has been with Waterford Hotel Group for more than 15 years. He manages brand standards, system security, and technology infrastructure with a focus on improving workflow productivity. Michael holds a Bachelor of Science degree in Accounting from Eastern Connecticut State University.


OUR PORTFOLIO PROPERTY LOCATION ROOMS ARKANSAS DoubleTree by Hilton

Little Rock

288

CONNECTICUT Courtyard by Marriott Cromwell 145 Hilton Garden Inn Danbury 158 Hilton Hartford Hartford 393 Marriott Hartford Downtown Hartford 409 SpringHill Suites Milford 124 Residence Inn by Marriott Milford 74 New Haven Village Suites New Haven 112 Coutyard by Marriott Shelton 161 Microtel Uncasville 120 Hyatt House Windsor 132 Sheraton Hartford Hotel at Bradley Airport Windsor Locks 237 Connecticut Convention Center Hartford ------

FLORIDA Fairfield Inn & Suites Boca Raton 119 Fairfield Inn & Suites Jupiter 110 Courtyard by Marriott Stuart 120 Ramada West Palm Beach 162 Tideline Ocean Resort & Spa Palm Beach 134

ILLINOIS DoubleTree by Hilton Skokie 369

MASSACHUSETTS

EXCELLENCE IN HOSPITALITY Waterford provides value to the customer, creates value for the owner, and provides career growth for associates. This threepronged commitment translates into business success. www.waterfordhotelgroup.com

914 Hartford Turnpike P.O. Box 715 Waterford, CT 06385 Phone: (860) 442-4559 Fax: (860) 437-7752

Inn on Boltwood Amherst 49 Andover Inn Andover 30 Fairfield Inn & Suites Hyannis 125 Courtyard by Marriott Marlborough 202 Sheraton Needham 247 New Bedford Harbor Hotel New Bedford 70 Hyatt House Waltham 135 DoubleTree by Hilton Westborough 223 Williams Inn Williamstown 116

NEW YORK TownePlace Suites Albany 106 Homewood Suites by Hilton Ithaca 91 Courtyard by Marriott Lake Placid 96

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OUR PORTFOLIO PROPERTY LOCATION ROOMS OHIO Westin Columbus 188 Comfort Inn Piqua 101

PENNSYLVANIA Gettysburg Hotel Gettysburg 119

RHODE ISLAND Hyatt Place Warwick 125

TOTAL PROPERTIES LOCATIONS ROOMS 35 9 States 5,390

EXCELLENCE IN HOSPITALITY Waterford provides value to the customer, creates value for the owner, and provides career growth for associates. This threepronged commitment translates into business success. www.waterfordhotelgroup.com

914 Hartford Turnpike P.O. Box 715 Waterford, CT 06385 Phone: (860) 442-4559 Fax: (860) 437-7752


914 Hartford Turnpike · P.O. Box 715 Waterford, CT 06385 Phone: (860) 442-4559 Fax: (860) 437-7752

www.waterfordhotelgroup.com

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