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EXCELLENCE IN HOSPITALITY For 30 years, Waterford has established itself as a leading company in the hospitality industry through steady growth and strict adherence to industry fundamentals. Waterford keeps its owners’ and customers’ best interests at heart. We provide value to the customer as well as the owner, while providing career growth for associates. This three-pronged commitment translates into business success.

HOSPITALITY MANAGEMENT OPERATIONS Waterford’s philosophy of the day-to-day running of a hotel or convention facility is simple: “hands-on hospitality”. This hospitality management style is rooted in property-level empowerment, aided by the expert support from our corporate office in areas such as: • • • • •

Business Planning Brand Standards Budgetary Guidance Property Oversight Short and Long-term Operational Planning

SALES & MARKETING To outperform the competition, it takes a top-down approach to product positioning and smart marketing. Waterford-managed properties reach or exceed sales goals and maintain an edge over competitors through: • • • • • • • •

Waterford is one of the nation’s top hotel and convention center management companies. The collective expertise of our team and track record of success has earned us the distinction as an approved operator for the leading hotel brands.

Sales and Marketing Planning Direct Sales Franchise Channels Market Share Focus Marketing and Advertising Public and Media Relations Revenue Management E-Commerce

HUMAN RESOURCES Waterford understands that effective associates who communicate well with guests and co-workers are the most valuable assets of all. Our comprehensive human resources department assists in developing a motivated and productive staff through: • • • • • • • • •

Associate Recognition Program Recruitment and Retention Orientation Training Benefit Administration Salary and Benefit Surveys Opinion Surveys Career Advancement Internships

Whether the involvement begins at conception or during operation, Waterford strives for successful performance and profitability of each managed property, while maintaining the highest standards of quality, service, and cleanliness.

HOSPITALITY MANAGEMENT FINANCE Waterford provides financial support to our properties

Centralized and Decentralized Accounting

through a variety of accounting and finance functions

Internal Audit

Cash Management

Daily and Monthly Reporting

Financial Analysis

ground in financing, refinancing, hotel construction, and

Operating Budgets

day-to-day accounting, Waterford can apply sound fiscal

Flexible Budgeting

Labor Analysis

Information Technology

Flow-Through Analysis

Insurance Procurement and Risk Management

and controls. With the power of current information at the fingertips of our executives and our strong collective back-

management to leverage resources and raise funds, cut costs, grow returns, and act opportunistically during favorable market changes. Our financial services include:

HOSPITALITY MANAGEMENT TECHNICAL SERVICES Waterford offers project management, value-engineering, architectural and plan review expertise, and draws from vast experience in a number of successfully executed development and renovation projects. We work closely with ownership in determining appropriation of revenues to be set aside for capital expenditures, with a shared goal of maximizing revenues and return on investment. Other variables, such as life safety and ever-changing franchise requirements, are continually reviewed. Our services include: •

Project Budgeting

Project Management

Construction Management

Design Review


Capital Planning

FF&E Procurement and Installation

FOOD AND BEVERAGE Waterford’s extensive experience in food and beverage operations comes from successfully managing numerous outlets, including award-winning restaurants, lounges and bars, cafes, and more than 300,000 square feet of function space. For more information, visit: VENUE MANAGEMENT In an effort to take advantage of the growing public facilities management market, Waterford formed Waterford Venue Services to manage large-scale public assembly facilities. We provide facility management expertise in many areas, such as: • • • • • •

Operations Sales and Marketing Human Resources Finance and Accounting Technical Services Food and Beverage

LEADERSHIP Len Wolman Chairman and CEO Len Wolman has more than 40 years of experience in the hospitality industry. He serves as Chairman and CEO of Waterford Group, LLC, a group of companies and partnerships specializing in the development, ownership, and management of hotel, venue, and gaming projects. Under his leadership, Waterford Group has been involved in developing and operating projects totaling more than $3 billion. Len holds a National Diploma in Hotel Management from the Hotel School of Technikon Witwatersrand in South Africa. Mark Wolman Principal and Director Mark is a Principal and Director of Waterford Group. He has more than 30 years of experience in land development, residential and commercial construction, hospitality development and operations, as well as asset management. In his role with Waterford, Mark has been integrally involved in the development and supervision of projects totaling more than $3 billion. Robert Winchester President and COO Rob Winchester has more than 30 years of experience in the hospitality industry, including an extensive background in operations, finance, development, acquisition and asset management. Rob is responsible for all aspects of on-going operations for the company. Rob joined Waterford Hotel Group in 1990 and has served in numerous capacities since that time. He holds a Bachelor of Science degree in Accounting from the University of Connecticut. Gary Avigne Vice President, Acquisitions and Development Gary Avigne, Vice President of Acquisitions and Development, directs and coordinates the growth of Waterford Hotel Group. Gary works with institutional investors, lenders, partners, and third party owners, arranging property acquisitions, management contracts, joint venture partnerships, and selective new development. Gary has more than 35 years of respected hotel experience and expertise in virtually all disciplines of the industry. Michael Heaton Vice President, Operations Michael Heaton has more than 20 years of experience in the hospitality industry. Since joining Waterford Hotel Group in 1997, Michael held numerous management positions at Waterford-managed properties before assuming the role of Vice President Operations. He is responsible for oversight of hotel operations. Michael holds a Bachelor of Arts degree in Economics from the State University of New York.

LEADERSHIP Judith Moran Vice President, Human Resources Judy Moran joined Waterford Hotel Group in 2004, bringing more than 25 years of hospitality experience to the organization. Judy’s focus at Waterford is on employee and labor relations, executive recruitment, compensation and benefit design, performance management and organizational strategic goals. Her past experience includes operations and human resources positions with Hyatt, Le Meridien and Sonesta. Judy holds a Bachelor of Science degree in Psychology from Emory University in Atlanta, Georgia. Karen Bachofner Vice President, Sales and Marketing Karen Bachofner has more than 25 years of sales experience in the hospitality industry. She first joined Waterford Hotel Group in 1987 and has held several sales positions at Waterford-managed properties before joining the corporate team to direct the sales, revenue management and e-commerce efforts of the select service properties in the Waterford portfolio. Karen is a member of Hospitality Sales & Marketing Association International (HSMAI) and is certified to teach Achieve Global’s Professional Selling Skills. John DelGrosso Vice President, Construction, Engineering and Technical Services John DelGrosso has more than 25 years of experience in the construction industry. His wide range of experience in construction and project management includes numerous commercial and hotel projects, with direct oversight of more than 20 new-build hotels and $100 million in capital projects. John attended Mitchell College and the Hartford Graduate Center. Michael Scott Vice President, Information Technology Michael Scott has been with Waterford Hotel Group for more than 15 years. He manages brand standards, system security, and technology infrastructure with a focus on improving workflow productivity. Michael holds a Bachelor of Science degree in Accounting from Eastern Connecticut State University. Lisa Johnson Corporate Controller Lisa Johnson joined Waterford in 1993. She is responsible for all the accounting and finance for the decentralized properties including the preparation of the financial statements, cash management, and accounts payable. Lisa works closely with those properties to provide accounting support on a daily basis. She holds a Bachelor of Science degree in Business Administration with a concentration in Accounting from Eastern CT State University.


Little Rock


CONNECTICUT Courtyard by Marriott Cromwell 145 Hilton Hartford Hartford 393 Marriott Hartford Downtown Hartford 409 SpringHill Suites Milford 124 Residence Inn by Marriott Milford 74 New Haven Village Suites New Haven 112 Coutyard by Marriott Shelton 161 Hyatt House Windsor 132 Sheraton Hartford Hotel at Bradley Airport Windsor Locks 237 Connecticut Convention Center Hartford ------

FLORIDA Courtyard by Marriott Stuart 120 Fairfield Inn & Suites Boca Raton 119

MASSACHUSETTS The Lord Jeffery Inn Amherst 49 Andover Inn Andover 30 Fairfield Inn & Suites Hyannis 125 New Bedford Harbor Hotel * New Bedford 68

NEW YORK TownePlace Suites Albany 106 Fairfield Inn & Suites Brooklyn 133 Homewood Suites by Hilton Ithaca 91 Courtyard by Marriott Lake Placid 96

EXCELLENCE IN HOSPITALITY Waterford provides value to the customer, creates value for the owner, and provides career growth for associates. This threepronged commitment translates into business success.

PENNSYLVANIA Gettysburg Hotel Gettysburg 119 Courtyard by Marriott Coatesville 125

RHODE ISLAND Courtyard by Marriott Warwick 92 Hyatt Place* Warwick 120


914 Hartford Turnpike P.O. Box 715 Waterford, CT 06385 Phone: (860) 442-4559 Fax: (860) 437-7752

*Under development; opening Spring 2018

914 Hartford Turnpike · P.O. Box 715 Waterford, CT 06385 Phone: (860) 442-4559 Fax: (860) 437-7752

Waterford Brochure  

Waterford Brochure