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Join Date: Apr 2010 Location: NYC Burbs Posts: 1,258 Real Name: Ian

MessalineApghar Senior Member Super Geek

SAN3 kit back from repair Arrived... DOA UPDATE #4- 08/03/2010

ARrived back DOA on 7/28.....so i wrote Rebecca a note this morning (7/29) >>>> Rebecca,

As Per our conversation nearly 3 months ago, I sent my SAN3 OQ watch # 6688 in for repair, and it just arrived back yesterday. and it's got a different defect from what I sent it in for. I had originally sent it in for the common failure of the day-of-week hand, and that has been repaired, but now the Chrono is running and the upper pusher is doing nothing. The pusher itself works, it has spring resistance when pushed in , pops back out to the home position, etc, but the movement is not "accepting the command" so to speak. is there ANY possible way you would have an exchange piece on hand at this point ? if not, could you issue me a call-tag and expedite the service in some way? Thank you for the help __________________ If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel Dire Straits Last edited by MessalineApghar; 08-03-2010 at 07:57 PM. Reason: added reference dates

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08-05-2010 05:51 PM

Got my V-E C.S.M. today. ...

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Can anyone tell from looking .... ?

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MessalineApghar


View Public Profile Send a private message to MessalineApghar Send email to MessalineApghar Find all posts by MessalineApghar Add MessalineApghar to Your Contacts #2 07-29-2010, 06:10 AM Join Date: Mar 2010 Location: DFW Area Posts: 191 Real Name: David

ladakrenz Senior Member Senior Geek

Good luck on getting a resolution to this problem. I feel your pain! __________________

He who dies with the most

watches....still

dies!

ladakrenz View Public Profile Send a private message to ladakrenz Find all posts by ladakrenz Add ladakrenz to Your Contacts #3 07-29-2010, 06:10 AM

BIG T LI

Join Date: Apr 2010 Location: Suffolk County, Long Island, NY Posts: 703 Real Name: Tommy

Senior Member Veteran Geek

yikes.... unreal.... I think at this point you definitely deserve an exchange for a new one. __________________


BIG T LI View Public Profile Send a private message to BIG T LI Visit BIG T LI's homepage! Find all posts by BIG T LI Add BIG T LI to Your Contacts #4 07-29-2010, 06:46 AM Join Date: Apr 2010 Location: NYC Burbs Posts: 1,258 Real Name: Ian

MessalineApghar Senior Member Super Geek

well, invicta , as a corporation, doesn't SEEM to have the "whatever it takes to make it right" mentality. it seems more like "what are we barely obligated to do without violating our own warranty" mentality. Rebecca tries but from what I have seen, CS dept is not empowered enough. __________________ If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel Dire Straits MessalineApghar View Public Profile Send a private message to MessalineApghar Send email to MessalineApghar Find all posts by MessalineApghar Add MessalineApghar to Your Contacts #5 07-29-2010, 08:20 AM


Join Date: Feb 2010 Location: Columbia, MD Posts: 347 Real Name: John

Johnjr

Senior Member Senior Geek

This really makes you want to order another one. __________________ Well what can you do Johnjr View Public Profile Send a private message to Johnjr Send email to Johnjr Find all posts by Johnjr Add Johnjr to Your Contacts #6 07-29-2010, 09:36 AM

acertaingirl

Join Date: Nov 2009 Location: NY Metro Area Posts: 281

Senior Member Senior Geek

Frankly, I'd be so annoyed (oops, I almost said pissed off) that I wouldn't even want the watch anymore. Sorry, that's how I feel when things I send out to be fixed come back "not fixed". Don't they CHECK after repairing? __________________


acertaingirl View Public Profile Send a private message to acertaingirl Find all posts by acertaingirl Add acertaingirl to Your Contacts #7 07-29-2010, 09:53 AM Join Date: Feb 2010 Location: Here - now Posts: 1,179 Real Name: William (Bill)

Hotspur Senior Member Super Geek

I must commend you for such a reasonable response to such a provocation. Hope it results in a quick, satisfactory solution for you. __________________

They all wound - the last one kills (inscribed below a 15th century clock) Hotspur View Public Profile Send a private message to Hotspur Find all posts by Hotspur Add Hotspur to Your Contacts #8 07-29-2010, 02:29 PM

Join Date: Oct 2008 Posts: 826

RGILLER Senior Member Veteran Geek

Unreal. You would have thought the QA department would have checked this out before it would be shipped out. Makes no sense to me. Hope Rebecca gives you a good answer...Roy __________________ God Bless the USA RGILLER View Public Profile Send a private message to RGILLER Find all posts by RGILLER Add RGILLER to Your Contacts #9


07-29-2010, 02:56 PM Join Date: Apr 2010 Location: Rhode Island Posts: 613 Real Name: Kevin

Avery

Senior Member Veteran Geek

Good luck getting it resolved.Never had to use Invicta CS.Hope I never do. Avery View Public Profile Send a private message to Avery Find all posts by Avery Add Avery to Your Contacts #10 07-29-2010, 02:59 PM Join Date: Jun 2008 Location: Fort Walton Beach , Florida Posts: 6,878 Real Name: Louis

ACE

Senior Member True WatchGeek

They should send you a new one. This is unacceptable :/ __________________

****** ............When a clock is hungry it goes back four seconds....... ACE View Public Profile Send a private message to ACE Find all posts by ACE

..........*


Add ACE to Your Contacts #11 07-29-2010, 03:01 PM

WatchYaThink

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,061 Real Name: Larry

Senior Member Master WatchGeek

That's terribe ... has happend to me, happens all too often .... I really commend you for your restraint in writing your post. In my case, when mine was returned from Invicta repair with a worse problem than I sent it for, they were very sympathetic and they did expedite the follow-up second repair and I had it back in about 4 weeks instead of the usual 8 to 12. I hope they will do the same for you. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #12 07-29-2010, 04:38 PM Join Date: Jan 2010 Location: Northeast Ohio Posts: 110 Real Name: Mel

Bondson Senior Member Senior Geek

That sux. You should request a replacement Bondson View Public Profile Send a private message to Bondson Send email to Bondson Find all posts by Bondson Add Bondson to Your Contacts #13 07-29-2010, 04:49 PM


Join Date: Mar 2009 Location: from ny live in g.a Posts: 3,768

BIGNOIZE Senior Member Master WatchGeek

whoa __________________ L.T.R LEARN, TEACH, REPEAT BIGNOIZE View Public Profile Send a private message to BIGNOIZE Find all posts by BIGNOIZE Add BIGNOIZE to Your Contacts #14 07-29-2010, 05:53 PM Join Date: Sep 2009 Location: Grand Rapids, MI Posts: 2,280 Real Name: Dave

icewolf64 Senior Member Super Geek

Sorry to hear that, nothing worse than waiting so long to not get it fixed. Hope they can expedite things. __________________


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JDinNOLA Senior Member Super Geek

Sorry to hear about your continued problems with Invicta. Here is hoping that you get your SAN III back and working sometime before the release of the SAN V. Sometimes the only good thing to come from beating your head against a wall is how good it feels to stop. There are lots of great watch companies out there that respect their customer base enough to make sure these things don't happen time and time again. JDinNOLA View Public Profile Send a private message to JDinNOLA Find all posts by JDinNOLA Add JDinNOLA to Your Contacts #16 07-30-2010, 12:04 PM Join Date: Apr 2010 Location: NYC Burbs Posts: 1,258 Real Name: Ian

MessalineApghar Senior Member Super Geek

did not get a reply from Rebecca yet so I called Invicta CS and spoke to random-rep Dennis. He was very nice and polite and offered to open up another service ticket. and Explained that they don't replace watches until you get to 3 repairs.


I asked to speak to Vicki-Ann or Rebecca and he put me on hold and supposedly checked with them or for them, and came back and told me they're not available, and would Leave a message for Rebecca. I also stated that this watch was DOA originally, has been gone as long as i've owned it, and I would really expect that in a situation like this, some accommodation to be made, such as a Call-Tag and using invicta's expedited service route, rather then the standard 6-8 week turnaround. he had nothing he could do for me, but he was very polite. so once again i sit waiting for a return-contact from R.B. __________________ If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel Dire Straits MessalineApghar View Public Profile Send a private message to MessalineApghar Send email to MessalineApghar Find all posts by MessalineApghar Add MessalineApghar to Your Contacts #17 07-30-2010, 12:31 PM Join Date: Feb 2009 Location: Chicagoland Posts: 1,403 Real Name: Rob

TM Maker Senior Member Super Geek

That stinks beyond words!!! TM Maker View Public Profile Send a private message to TM Maker Find all posts by TM Maker Add TM Maker to Your Contacts #18 07-30-2010, 12:55 PM


seveer42

Join Date: Jan 2010 Location: Surprise, Arizona Posts: 88 Real Name: Tom

Member Member Geek

I sit here and read all the complaints about Invicta CS and I wonder if anyone from Invicta monitors the WG site (especially the Invicta forums) and, if so, why do they not address (all, or at least, some) of the complaints about poor CS. Do they do such a lucrative volume of business that they just don't care about CS?? __________________

LIVE & WORK LIKE YOUR MOTHER IS WATCHING

seveer42 View Public Profile Send a private message to seveer42 Send email to seveer42 Find all posts by seveer42 Add seveer42 to Your Contacts #19 07-30-2010, 01:07 PM Join Date: Nov 2009 Location: Hillsborough, NC Posts: 917

m*u*g* Senior Member Veteran Geek

this is when you vote with your wallet __________________ Scheyertar says...Dean + Roy = K.......Duke=National CHAMPS!......GTHC!


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imawatchgeek Senior Member Veteran Geek

Now I think I need to check mine to make sure it is running properly. imawatchgeek View Public Profile Send a private message to imawatchgeek Send email to imawatchgeek Find all posts by imawatchgeek Add imawatchgeek to Your Contacts #21 07-30-2010, 01:15 PM Join Date: Dec 2009 Location: Metro Detroit Posts: 2,993

TheMatrix Senior Member Master WatchGeek


Talk about a debacle. I wouldn't know what to do with myself if this happened to me. I can understand your frustration as well. It's just very sad to see this mentality from the Shop's biggest watch vendor. I'm crossing my fingers that I never have to deal with them. __________________ There is no reality outside the Matrix. TheMatrix View Public Profile Send a private message to TheMatrix Send email to TheMatrix Find all posts by TheMatrix Add TheMatrix to Your Contacts #22 07-30-2010, 01:16 PM

STILL TICKIN

Join Date: Jun 2008 Location: Kernersville,North Carolina Posts: 3,268 Real Name: Rick

Senior Member Master WatchGeek

Attention to detail. Remember that! Attention to detail. Just wish everyone in their company would remember what is preached all the time from their company. Sorry to hear about the "no excuses" dilemna! STILL TICKIN View Public Profile Send a private message to STILL TICKIN Find all posts by STILL TICKIN Add STILL TICKIN to Your Contacts #23 08-03-2010, 07:56 PM Join Date: Apr 2010 Location: NYC Burbs Posts: 1,258 Real Name: Ian

MessalineApghar Senior Member Super Geek


No return contact yet from Rebecca or anyone else in CS. I will be calling again to speak with Vicki or R.B . either weds afternoon or thursday.. Really PO'd . __________________ If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel Dire Straits MessalineApghar View Public Profile Send a private message to MessalineApghar Send email to MessalineApghar Find all posts by MessalineApghar Add MessalineApghar to Your Contacts #24 08-03-2010, 08:15 PM Join Date: Nov 2009 Location: Las Vegas Nv. Posts: 3,245 Real Name: Ralph Williams

reserveman Senior Member Master WatchGeek

See if Micheal can help you. Send him a PM here. He's been on the show alot Maybe he can help. Just be cool with him. reserveman View Public Profile Send a private message to reserveman Send email to reserveman Find all posts by reserveman Add reserveman to Your Contacts #25 08-03-2010, 08:35 PM

Exploder77

Join Date: Dec 2009 Location: Tacoma, WA Posts: 579 Real Name: Matt

Senior Member Veteran Geek

Dang. Irritating. I am glad I got mine back without that prob. I bet they will make it right for


you. I have faith. __________________

Everything I'm not made me everything I am!!! Yesterday, 04:09 AM

floridajohn Senior Member Senior Geek

I don't get It, doesn't anyone check the watches before they send them back??

Join Date: Sep 2009 Location: Cape Coral, FL Posts: 367 Real Name: John


SAN3 kit back from repair Arrived... DOA UPDATE