NO MATTER YOUR BUSINESS, WEâ&#x20AC;&#x2122;VE GOT YOUR BACK. EVERY STEP ALONG THE WAY.
Located in St. Augustine, Florida, Ward Design Group is a full-service Web, Graphic Design and Social Media Management company, featuring a highly qualified team who are committed to providing clients with unmatched products and services. When We Help You Succeed, WE ALL WIN. Although a large portion of our clients are located in the St. Augustine and North Florida area, our services are not geographically limited. Our methods work for start-ups as well as established businesses. Our team uses various creative skills and unique troubleshooting methods to provide solution-minded practices for building business through Web Design, Branding, Social Media Management, as well as Videography and Photography. Your Success & Online Reputation Are Our Priority. We maintain and support YOU and your website, so that you can focus on building your business! • • •
No more calls to a 1-800 number. No more waiting on hold forever to try and get an update to your website. No more frustration of not knowing who is managing your website!
Ward Design Group Would Love The Opportunity To Earn Your Business. Branan Ward, owner of Ward Design Group is a lifelong resident of St. Augustine. Branan and his team use a variety of creative skills and unique troubleshooting methods to provide solution-minded practices for building business through Web Design, Branding, Social Media Management, as well as Videography and Photography. The Ward Design Group’s goal is to identify and address any issues that arise in a timely and professional manner. Our staff has extensive knowledge of each of our client’s unique needs and a commitment to providing effective solutions. When you call us with questions or requests, you will never be shuffled around or have to explain the reason for your call to multiple people who have no personal connection to your company.
Branan Ward Owner & Creative Director
Amy Lee Web & Graphic Designer
Kayla Immel Art Director & Graphic Designer
Eric Miley Web Developer & Coding Specialist
Sara Jackson Graphic Designer & Social Media Director
OUR SERVICES WEB DESIGN All of our sites are built with responsive design for mobile web site access and more. All of our websites are Google-friendly and are maintained regularly. Our creative team will guide you through the web design process, from concept development to site launch.
GRAPHIC DESIGN Our graphic designers will work with you and guide you through the design process from concept development to delivery. We provide a full range of design services such as logo development, social media graphics, print ads and much more.
MANAGED HOSTING No 1-800 numbers, no waiting on hold for hours at a time. When you call us with questions or requests you will never be shuffled around or have to explain the reason for your call to multiple people who have no personal connection to your company.
SOCIAL MEDIA Effective Social Media practices create recognition, awareness, and credibility of your brand while giving your brand its unique identity and position in the marketplace. Ward Design Group will provide you with whatever level of assistance you would like when managing your Social Media accounts.
INITIAL MEETING We want to hear your business goals and expectations.
STEP 1 Our team takes the time to research your businessâ&#x20AC;&#x2122;s target audience, competitors and demographics. This allows us to come up with a comprehensive strategy and budget for your project.
STEP 2 We get to work and you trust us to do what we know to do. You will have a chance to review concepts and make any edits necessary along the way.
STEP 3 Once we wrap up your project, we will schedule you to come in and review the final product. We will make any final edits and upon your approval, we launch!
Our team designs beautiful websites using the most advanced technology available. All of our sites are built with responsive design for mobile web site access and more. All of our projects are Google-friendly and are maintained and updated regularly. Our managed hosting platform is one of the most secure platforms in the world.
As a business professional, you have to cover all of your bases, and then some. Your web site may include e-commerce and video, as well as IDX services for real estate agents. We also develop customizable & comprehensive social media plans with multiple platforms, quarterly analytics reports and web videos.
CHOOSE YOUR PACKAGE
STANDARD $2500 +
STARTER $1500+ • • • • •
• • • • • • •
Initial Consultation Single Page Client Provided Content Licensed Images Mobile Friendly
Initial Consultation Up to 8 Pages Contact Form Client Provided Content Licensed Images On-Page SEO Mobile Friendly
PROFESSIONAL $5000+ • • • • • •
Initial Consultation E-Commerce Option Logo Design Photo Shoot Up to 15 Pages On Page SEO
WEBSITE ADD-ONS FOR STANDARD & PROFESSIONAL PACKAGES: • Additional Page $300 Professional Photo Shoot $400+ • SEO Strategy Off-Page $500+ • GEO Fencing $750+ CRM - Review Generation, Scheduling, etc. $120+ • Copywriting $100+ • Video Production $500+ • Video Editing $100+ •
Having a distinctly recognizable logo is important to effectively market your brand. Itâ&#x20AC;&#x2122;s often the first impression that potential customers have of your company. It should represent your business in a clear and concise way to stand alone and pierce through the thousands of brand images that todayâ&#x20AC;&#x2122;s consumer are exposed to every minute. Ward Design Group designs lasting logos and thoughtful branding concepts for a wide variety of businesses and industries. Whether you are looking for effective logos and branding concepts for your startup, or need to reinvent your brand, Ward Design Group has the skills to fulfill your branding needs.
CHOOSE YOUR PACKAGE
STARTER $350 • • • •
Phone Consultation 2 Design Concepts 2 Rounds of Edits All File Formats Delivered
• • • • • •
1 Hour Consultation 3 Design Concepts 3 Rounds of Edits Business Card Layout 2 Additional Print Layouts All File Formats Delivered
PROFESSIONAL $750 • • • •
• Additional Edit $80 • Additional Concept $150 • Custom Ad Creation $50+ • Standard Graphic Design $100 Hourly
Same as Standard PLUS 6 Rounds of Edits 500 Business Cards Design Brief Style Guide
MANAGED HOSTING Cyber Insurance. US-Based World Class Hosting that’s super reliable, super safe & super fast. Wordpress Core Updates and 24/7 protection from hacking on all of our accounts. Rest assured that your site is in good hands. When it comes to security patches and WordPress core updates, we are proactive in keeping your site secure with automatic updates. We also perform proactive security and malware scans to ensure that your site is free from intrusions. Whether it’s a security update for a popular plug-in or emergency maintenance due to an issue with a data center, our technical support team will ensure that you are the first to know if your site is impacted by a security risk. You can sleep easily knowing that our team strives to provide the most secure hosting solution available. There are many providers that offer bottom dollar hosting, and although this will minimize costs, there are a number of problems that can arise when choosing this option, such as: • Your site being shut down from lack of bandwidth. • Changes in payment information or even when your site reaches the allotted amount of monthly traffic! • Site vulnerability to potentially damaging hacking that may not be immediately recognizable to your company. The Ward Design Group’s goal is to identify and address any issues that arise in a timely and professional manner. Our staff has extensive knowledge of each of our client’s unique needs and a commitment to providing effective solutions. When you call us with questions or requests, you will never be shuffled around or have to explain the reason for your call to multiple people who have no personal connection to your company.
CHOOSE YOUR PACKAGE
STARTER $50 • • • •
Daily Site Backup Basic Site Edits Plugin Updates Team Support
• • • • •
Daily Site Backup Basic Site Edits Plugin Updates Holiday Graphics Contact Form Management • Team Support
HOSTING ADD ONS:
• IDX Service $175+ • Ecommerce Hosting $200+
PROFESSIONAL $150 • Same as Standard PLUS • Monthly Ad Creation • Quarterly Banner Updates • Reviews Added Quarterly
SOCIAL MEDIA Social Media Management through specialized social marketing strategies is extremely vital to a companyâ&#x20AC;&#x2122;s success. Effective Social Media practices create recognition, awareness, and credibility of your brand while giving your brand its unique identity and position in the marketplace. Most importantly, focused Social Media campaigns bridge the gap between you and your core customers while ensuring your messages reach the intended target audiences. Ward Design Group will provide you with whatever level of assistance you would like when managing your Social Media accounts. You can be as hands-on or as hands-off as you would like. We will tailor our services to meet your needs and answer any questions or concerns you may have.
CHOOSE YOUR PACKAGE
STANDARD $400 MONTHLY
STARTER $200 MONTHLY • • • • • • •
Initial Consultation Account Set Up 3 Generic Posts 1 Business Post Facebook Google Keeps Accounts Current
• • • • • • • •
2 Consultations Per Year 2 Business Posts 2 Generic Posts Facebook Google Keep Accounts Current 1 Visit per year for photos Annual Social Media Report • Reply to Reviews
PROFESSIONAL $1000 MONTHLY • 4 Consultations Per Year • 12 Posts Per Month • Facebook, Google & Instagram • Review & Message Reply • Quarterly Content Visits • Quarterly Reports • 4 HD Videos per Year
SOCIAL MEDIA ADD ONS:
• Custom Ad Creation $50+ • Professional Photo Shoot $400+ • Instagram Stories $50+
VIDEO PRODUCTION The Ward Design Group team is ready to handle your next video. Having video to showcase who you are and what you do is becoming more critical to organizations. Product video, testimonial video, web video, indoors or outdoors as well as studio videos are all available to you. We provide all equipment, HD cameras, lights, teleprompter, backdrops, audio etc. Depending on your needs and budget, we can produce a simple single camera interview with a simple backdrop or a fully developed studio production from concept to final finished product. We can also provide you with references to organizations that have invested with us for video production. Call today for a free estimate and consultation of your project. We look forward to hearing from you. HALF DAY RATE: $600+ FULL DAY RATE: $1,000+ HOURLY EDITING RATE: $150+
PHOTOGRAPHY Every good website and marketing program needs great photos. Ward Design Group can take care of that for you! Whether you need professional head shots, storefront shots, office interior and exterior shots, or product photos for your online store, Ward Design Group is well equipped to handle all of your photography needs. Depending on your needs and budget, we can provide a simple photoshoot at your office, or on site as needed. Half day, full day, and hourly editing rates available. The best websites show the best photos. Call today for a free estimate and consultation of your project. We look forward to hearing from you. HALF DAY RATE: $500+ FULL DAY RATE: $800+ HOURLY EDITING RATE: $100+
REVIEWS “My website is simple, clean, and informative. I moved to the first page of Google after only 2 weeks. I have actually had calls from customers searching for coffee service online. Something I never had with GoDaddy. This is the honest testimonial of a bootstrapping, skeptical small business owner, who did not need to make changes to his website. A consultation with Ward Design Group is not something you should consider or get around to. It is something you should schedule today. Ward Design Group made my web work.” -Russell Coffee Service “We worked with Ward Design Group to revamp our logo and update our current website. They are a onestop shop! We met with Ward Design Group and they created our new logo, ordered new business cards, completely re-did our website and even put us in touch with a new t-shirt guy. They are very easy to work with and beyond patient. We’ve had a great experience and look forward to continuing our professional relationship with Ward Design Group.” -First Coast AC “Branan Ward, Ward Design Group, is exceptionally professional, trustworthy, and does what he says! My social network ratings are higher, ladies have been telling me they find the bead chick more easily when doing a search, my new sign is fabulous, and soon I’ll have a video! The new colors and design of my website and business card are getting rave reviews. You should hire him!” -The Bead Chick
“Ward Design Group designed and maintains my office website. Branan listened and did everything I asked. I was very impressed (and happy) with how he was able to design the web site the way I wanted and found photographs that matched what I had hoped for. Branan listened to me and then made the extra effort to meet my expectations. Based on my personal experience, I strongly recommend Ward Design Group to design and manage your web site.” -Larry T. Griggs, Attorney at Law, P.A. “I’ve used Ward Design Group for everything from website to high quality printed materials -- they always do a superior job ... Ward Design Group is super creative and effective... yet, they understand the need to stay within budget. I love that they have years of experience and dozens of satisfied clients. That gives me the confidence to use them on any project.” -Kevin Geddings
“We needed a special project handled QUICKLY for Atlantic Dodge Chrysler Jeep Ram of St Augustine... and Ward Design Group stopped everything they were doing and came to our rescue. Their team was on it immediately and had it resolved in record time. Thanks Ward Design Group !!!” -Atlantic Dodge Chrysler Jeep Ram of St. Augustine
“I recently met with Ward Design Group regarding my business website. Branan and his team came up with great ideas and offered a number of solutions to simplify my life all at a great price. I have spoken with several media consultants and Ward Design Group was the only one that actually listened to my needs and wants. I would highly recommend meeting with them to discuss your media needs!” -Allyson Sunderman, DPT
“I have worked with Ward Design Group on numerous projects with 3 different companies now and wanted to share my experience. Ward Design Group has built and managed two professional websites for me and created a total of 6 videos. They have exceeded my expectations every time and I give them an A++ in quality, timelyness, professionalism, creativity and general ease of the working relationship. I recommend using them for all of your media needs.” -Erica Parker “Have used Branan and his team for several video projects. All have been stellar. Top 3 reasons I continue to use them- 1) price is extremely reasonable 2) quality is off the charts 3) they listen to what I want/ need and have the creative talent to execute it above and beyond what I originally imagined.” -Kyle Hasbrouck
“Ward Design Group produced an amazing professional high quality product for Panache’s 2016 Love Your Mother Eco Fashion Show. Their work offers a high level of sophistication and I would hire them in an instant for future productions. 5 STARS.” -Jenica Fredrickson
FAQ’S Where are you located? Our office is located at 200 Malaga Street, Suite 2. This is the corner of Malaga and Carrera, and US1, just north of the US1 / King street intersection. We have plenty of parking and we’re easy to find. What is the best way to communicate with Ward Design Group? Short answer is Email. Ward Design Group strives to be a very responsive support team for our clients. Our goal is to give you the absolute best in service and care. To give you the best service, we ask that you follow a few professional boundaries. Our primary communication will be via email so there is a written record in which to review any web issues. As a general practice, emails will get prompt attention during the work week, M-F. Keep in mind that all web accounts are still monitored 24 hours a day so if something needed your attention, our systems would catch it and alert us, even after hours and weekends. Client to team communication by phone should be via business phone only, 904-540-9933, not team member’s personal phones, particularly after hours and weekends. Texts to the office line 904-5409933 are welcome but will only be responded to during regular business hours. Who owns my domain name? You do. Domain names are always the possession of the client. For the ease of management, the primary owner name of these domains is “Ward Design Group”. This is not claiming ownership, only management. Do you host Email Accounts? No. We highly suggest the use of either Google G Suite or Microsoft Office 365. Both products can be setup
and supported by our IT partner RockIT Solutions. We strongly encourage our clients to consult with RockIT to determine the best product fit for their organization. Depending on the need of your organization, there may be other options to you. RockIT Solutions will help you deploy the best product with the best practices. We will interface with RockIT on your behalf to make sure they have all the proper code and routing to make it easy on you. RockIT Solutions can be contact by phone (904) 429-5104 or their website https://rockitstaugustine.com/ What is included in my hosting plan? Check your contract. Different levels of service come with the different hosting plan options. Much work (minor edits, photo change outs, etc.) is covered under most hosting plans. Larger web edits will be invoiced at market rate - currently $50 per hour for web-retained clients, and $100 per hour for retail clients. What is considered a MINOR EDIT? (most likely included with your hosting plan) • Text changes – “Please change this with that” (text is provided to us). • Photo replacement – “Here is a new photo of ________, please add it to ____ page.” • Business Hours Change – “We are now open on the weekend, can you change our hours of operation to how these new hours? ____________.”
What is considered a MAJOR EDIT? (and most likely subject to billing) • Color palette changes “I remodeled our shop and now have different colors, please change the website around to fit our new color scheme.” • Logo changes/edits “I’ve rebranded and now have a new logo – please edit my site to better match my new logo.” • New section and/or new pages “We are now selling new _____________ and we need a whole new section on our site” or “Please add a new page highlighting this new service. • Any edits requiring changes to every (or many) pages on your website.
Who holds the responsibility to proof? You do.
What is the refund policy? Every step of our process is dedicated to creating a site consistent with the wants of our clients. We invest valuable staff time creating something that we will all be very happy with and proud of. This process is a labor-intensive process, but they are labors of love. The deposit you pay is an investment into our vision for you and your business. We hold our portfolio of clientele as a firm merit to the capabilities and creative prowess of that investment. The time for that creation is reflected in the initial deposit. If we are unable to agree on this vision following several attempts, we waive the balance of the cost to you, but the deposit is kept by Ward Design Group to cover the cost of labor. All payments are deemed earned when paid and are not reimbursable.
What if I decide to leave Ward Design Group? If at any time either party determines that the best move is to separate professionally, we both agree to do so civilly.
Do you have any late fees? Any payment beyond 10 days is considered late and is subject to a late fee. Any on-going service that doesn’t get payment within 60 days is subject to suspension. Once suspended, payment in full is required to reinstate services and subject to a reinstatement charge of $50. Once suspended, if payment is not made with 90 days, Ward Design Group retains the right to claim ownership of all intellectual property including and not limited to all domain and associated documents and/or accounts.
It is the customer’s responsibility to ensure that the proof is correct in all areas. Please be sure to doublecheck spelling, grammar, layout and design before approving artwork. If a proof containing errors is approved by the customer, customer is responsible for payment of all original costs of printing, including corrections and reprints. By approving a proof for a print job, you the customer also understands that due to various monitor settings and models, the colors of the document may not print EXACTLY as they appear on my screen.
Any web work, either design or social, is the property of you, the customer*. We do not hold anything hostage. We will gladly give you a full backup of all work, design, web, photos, videos, etc., for you to have hosted and managed elsewhere. Your domain name will be unlocked and ready or transfer. We will give information freely as needed to your new web company as needed. As we hope that we can work together for a very long time, things do happen, terms are not followed, separation occurs. You the customer must inform Ward Design Group in writing (email is fine). The newly incoming web host will assume all responsibility to set up new account, migrate all files, and initiate domain transfers. Ward Design Group retains the right to claim ownership of all intellectual property including associated domain names, email accounts and associated documents if a client refuses to pay for their site and/or domain name/s beyond 90 days. * For domain names and sites to be unlocked for transfer, all balances must be 100% paid up to date.
200 Malaga Street, Suite 2 St. Augustine, FL 32084 904.540.9933 TheWardDesignGroup.com