For an interview, call Richard Riznek
We will train.
One Year Cleaning Contracts
Free 60 Hour Training Programme $698.00 Value Come In For Details
1285 Caledonia Rd., Toronto, ON M6A 2X7
Toll Free Number
GTA & Surrounding Area
GUARANTEED JANITORIAL CLIENTS AVAILABLE IN YOUR AREA. CALL TO BOOK A FREE CONSULTATION.
Earn $4,000-$6,000 or more monthly
PEOPLE INTERESTED IN STARTING THEIR OWN BANK & OFFICE CLEANING BUSINESS
“putting you in the driver’s seat”
lONG TERM CONTRACTS FOR lOCAl OR HIGHWAY IMMEDIATE OPENINGS
With a 1 Ton Cargo Van, 5 Ton Straight Truck Or Highway Tractor “G” Licence OK
EARN UP TO $16000 PER MONTH IN THE TRUCKING INDUSTRY Driving School
Employment Insurance & Social Assistance Recipients are welcome! We accept payments by Interac, Visa or Mastercard.
Call or Drop in: 416-222-4190 or 416-222-6058 5987 Bathurst St.
Licences. Written and Practical Exams for AirBrake on premises
A, B, C, D & Z Forklift & Boat
Limited Spots only
(Air Brake Endorsement)
Z for $200
Registered as a Private Career College Act 2005
1830 Bank, Bank & Walkley
Call Today 613 • 722 • 7811
• LSUC accredited - become a licensed paralegal • 44 week program including 4 week co-op. • Part time evening program also available!
Classes Starting Soon!
com or call: 613-627-2007
Email resume to:
• We offer FT and PT schedules • Year round work paid weekly • Comfortable, fun atmosphere • Best training provided • Strong command of English language a must • Bilingualism is an asset
There is plenty of money to be made!
charities and not for proﬁt organizations.
Political parties and their candidates, registered
As a member of our team, you will work on behalf of
rapport and speak comfortably with prospects.
Desired candidates must possess the ability to build
and closing skills.
with strong communication, presentation, listening
Candidates must be: Conﬁdent, outgoing, self-starters
to join our Ottawa sales team.
We are currently seeking candidates
Call Centre Sales Agents NEEDED! DON’T WAIT CALL NOW!
Looking for Entrepreneurs !!
Earn Up to $100,000 monthly
JOBS • TRAINING • CAREERS
Starting January 28, 2013
level 1 & 2
Intra-Oral Dental aSSIStInG
Call Today 613-224-8973
Business Administration Computerized Accounting Payroll Supervisor
START YOUR CAREER NOW!!
This Employment Ontario Program is funded in part by the Government of Canada
Train for An Exciting Career in
Central Location: 613-788-5001 West Location: 613-688-2150
Visit an Employment Ontario site to learn more.
• Are you a laid-off worker? • Do you need training to help you find a job? • Do you require financial support?
Your Second Career
Volume 26 Issue 02
Aylmer, Carleton Place, Kemptville, Rockland, Embrun, Russell, Pakenham, Almonte, Innisville, Kinburn, Carp, Dunrobin, Richmond, Manotick, Heckston, Winchester, Vernon, Osgoode, Metcalfe, Greely, Carlsbad Springs, Vars, Casselman and Cumberland.
January 26 - February 09, 2013
We are looking for key people to expand our financial services business in this area. Experience not necessary.
START YOUR BUSINESS CAREER NOW!
Willis College will prepare you to get back into the workplace quickly and effectively.
u Office Administrator – Accounting Specialist – 28 wk 04S31S
u Office Administrator – Marketing Specialist – 28 wk u Office Administrator – Human Resources Specialist – 28 wk u Human Resources with Payroll – 41wks u Office Administration – 21 wk
u Business Administration – Human Resources & Business Management Specialist –35 wk u Executive Business Administration –48 wk u Business Administration – Accounting &
DON’T DELAY, REGISTER TODAY!
Business Management Specialist –35 wk
w Government Security Clearance w Financial assistance may be available to those who qualify.
OTTAWA’S ONLY COLLEGE WITH OVER A CENTURY OF PUBLIC TRUST! NOC Code 1211
Ottawa / jan. 26 - feb. 09, 2013 PAGE 2
Ottawa / jan. 26 - feb. 09, 2013 PAGE 3
Call Centre Sales Agents
NEEDED! DON’T WAIT CALL NOW! We are currently seeking candidates to join our Ottawa sales team.
• Strong command of the English Language a must • Bilingualism is an asset
Email resume to: firstname.lastname@example.org or call 613-627-2007
We upsiz are not d ing o sizin wn g
We offer F/T, P/T schedules Year round work paid weekly Comfortable, fun atmosphere Best training provided
• • • •
Candidates must be: Confident, outgoing, self starters with strong communication, presentation, listening and closing skills. Desired candidates must possess the ability to build rapport and speak comfortably with prospects. As a member of our team, you will work on behalf of Political parties and their candidates, registered charities and non-profit organizations. There is plenty of money to be made!
Ottawa / jan. 26 - feb. 09, 2013 PAGE 4
Resources for Skilled Newcomers By Katherine O’Brien
Many newcomers are offered entry into Canada because of their high education and skill levels. Despite this head start, some lack the proper preparation, expectations and "game plan" to find work – not to mention the obstacles they often face in finding jobs in their field. Thankfully, Toronto offers many programs and services to help internationally trained professionals and tradespersons prepare for the Canadian workforce. If you are internationally trained in a non-health regulated profession, such as engineering, one of your first steps should be contacting Global Experience Ontario for an overview about working in your trade or profession in this province. This means learning about regulatory bodies, professional associations and document assessment. Internationally-trained health professionals who want information about working in Ontario and the conditions they need to meet to do so can visit the HealthForceOntario website. It's also a good idea to contact the regulatory and licensing bodies governing professions directly. As well, the Ontario Government has partnered with a number of regulatory associations to create career maps for internationally trained professionals. Career maps explain every step of the registration process, including language requirements, industry trends, labour market conditions, credential assessment process and licensing fees. Credential Assessment Having your credentials assessed is a critical first step to see how far -- or how close -- you are to being able to work in your profession in Canada. To do this, contact World Education Services, International Credential Assessment Service of Canada or the Comparative Education Service of the University of Toronto. Language and Employment Services Generally, English is a key skill for anyone wanting to access employment services in Toronto. (Those who speak French can also take advantage of Frenchlanguage employment service agencies, such as Centre Francophone and Services d'emploi Boréal.) You must have at least intermediate language skills, which you can often obtain through Language Instruction for Newcomers to Canada (LINC) classes, offered by the Toronto District School Board or other community organizations. You can also go to a YMCA Newcomer Information Centre, which provides information about jobs and settlement services. These centres also offer language assessment.
Newcomer Employment Services Agencies If you have good language skills and some job searching knowledge, several agencies have programs that can help you to find suitable work. These programs, which mostly run full-time during the day, can give you an overview of the employment landscape in your field and help you prepare a solid resumé, cover letter, and thank-you (for the interview) letter. Some agencies also provide mentoring or a work experience placement. Here are some of the agencies that deliver programs geared to skilled newcomers: • ACCES Employment Services has programs speciﬁcally for engineers and finance and information technology (IT) professionals. It also offers a Talk English Café and speed mentoring events. • Skills for Change provides a host of programs and services for newcomers including programs geared towards doctors, engineers and teachers. • WoodGreen Immigrant Services offers a number of programs including a Bridging Program for Internationally Trained Individuals. This program is designed for those in the financial services, IT, engineering, health care, sales, and social services/community work fields. • Seneca College's Faculty of Workforce Skills Development offers Specialized Services for Skilled Immigrants including the Bridging to Green Careers Program, designed to help internationally trained immigrants succeed in Canada's environmental sector. • Community MicroSkills Development Centre provides settlement, employment, and self-employment services to a range of client groups including immigrants. • JVS Toronto delivers Canadian workplace communication programs as well as a job search workshop geared to unemployed newcomers. • JobStart also has programs for newcomers. You can also contact Employment Ontario at 1-800-3875656 to find out about other employment services agencies that can help you with your job search. SkillsInternational.ca The SkillsInternational.ca program links pre-screened internationally educated professionals with employers who need their skills. The project works with agencies who prepare newcomers for employment. As persons are deemed job-ready, they are referred to Skills International to create a searchable profile. When employers create postings, the system searches and matches the candidates who are the best fit from the
database of more than 4,000 job searchers. Skills International is the only site of its kind in Canada that helps internationally trained professionals to better market themselves to employers. As well, many employment agencies linked with Skills International can offer clients access to their Perfect Interview program -- a helpful self-paced online tutorial on rehearsing, mastering and reviewing interview skills with the help of a webcam (equipment at Skills International partner agencies). Gaining Canadian Experience There are also a number of bridge training programs, like the ones offered by Woodgreen and Seneca, to help newcomers in regulated trades and professions gain experience. Finding a mentor is a great way for newcomers to have someone in their field show them the ropes and introduce them to a professional network -- an invaluable resource for job seekers. For more on mentoring, read the Easing the Transition to the Canadian Workplace article. As well, our No Experience? No Credentials? No Problem! article discusses practice firms and internship programs, two other ways that newcomers can expand their network as well as obtain desirable Canadian experience. A third way to gain experience, get references and increase your network is to volunteer. One of the most common mistakes people make when volunteering is to passively "wait for a job to find them." When volunteering, it is critical for you to set specific goals that you seek to actively achieve, both to post on your resumé and to earn written references as well as online recommendations from your co-workers, supervisor, and clients on LinkedIn and Branchout, Facebook's professional profile. Network or networking is mentioned throughout the preceding two paragraphs. That's because it is considered one of the most effective methods of finding work, a key way to gain confidence and direction, and to hear about jobs before they are advertised. For networking purposes, it's a good idea to join an association in your field as well as to volunteer or do an internship. Katherine O’Brien is a Staff Writer at Poss.ca. Reprinted with the permission of the Possibilities Online Resource Centre – www.poss.ca
Ottawa / jan. 26 - feb. 09, 2013 PaGe 5
We are looking for key people to expand our financial services business in this area. Experience not necessary. We will train. For an interview, call Richard Riznek
Does this look like your daily commute?
FIND SOMETHING CLOSER TO HOME
Ottawa / jan. 26 - feb. 09, 2013 PAGE 6
Choosing a Career College 04X02CK
By Alix Matthews-Mahé Media Communications Coordinator, Ontario Association of Career Colleges Every year, over 60,000 students choose to pursue post-secondary education at one of Ontario’s career colleges. Career colleges offer hands-on learning in a variety of skilled fields, often in just a matter of months. But, with over 600 campus locations dotted across the province, how do you decide which one is the best fit for you?
ADVERTISERS: Employment News publishes 5 editions in over 9000 locations across Ontario. This allows the advertiser to target specific metropolitan areas, or cover larger areas in a combination of editions for jobs that are harder to fill or require very specific qualifications.
Manager, Corporate Sales & Editorial Recruitment & Healthcare Publications
Media Sales Consultants
Sherry Botnick . . . . . . . . . . . . Ext. Benjie Canoneo . . . . . . . . . . . Ext. Jeremy Arenz . . . . . . . . . . . . . Ext. Brandon Sealey . . . . . . . . . . . Ext.
4878 4877 4881 4885
Sr. Production Manager
Copyright © 2013 Wall2Wall Media Inc. Wall2Wall Media Inc. is a trademark of Yellow Pages Group Co. in Canada. All copyright and other intellectual property rights in the contents hereof are the property of Employment News and not that of the customer. Contents of this publication are covered by copyright and offenders will be prosecuted under the law. Reproduction, storage in a retrieval system or transmission in any form or by any means, whether electronic, mechanical or otherwise, in whole or in part, without prior written permission of Wall2Wall Media Inc., is strictly prohibited. Published every Saturday in Toronto by Wall2Wall Media Inc.
Production Co-ordinators Don McLeod Bala Menon
Billings and Receivables
3. Ask questions Try talking to current students, alumni, instructors, and employers, and ask them as many questions as you can. Colleges can often put you in touch with graduates and businesses that have hired their students, so that you can hear about their experiences with the college first-hand.
From the publishers of the original weekly job and career training publication.
4. Compare and contrast Whether you walk into a college and its love at first sight or if you aren’t quite sure if it’s the right one yet, it’s always a good idea to compare. By booking a tour at another college and comparing student experiences from several campuses, you should get a good idea of what college and learning environment works best for you. 5. Look into funding options Career college students use a variety of funding options including personal funds, Second Career funding, WSIB funding, and OSAP. If you require OSAP funding, make sure the college is OSAP designated. If not, speak to a representative at the college to see what other options are available.
Please recycle this magazine! Wall2Wall Media participates in the Partners in Growth Reforestation Program through St. Joseph Communications. To date, Partners in Growth has planted over 2.5 million trees in parks, recreation and conservation areas, and other public spaces across Canada. Established in 1990, this program was started with Scouts Canada to help replenish the environment.
a) Employment News will not knowingly publish any advertisement which is illegal, or misleading to its readers. All copy and type arrangements are subject to approval of the publisher. b) We reserve the right to classify all advertisements. c) The publisher assumes no financial liability for typographical errors or copy, omissions by the newspaper other than the cost of the space occupied by the error. All claims of error in publication shall be made by Wednesday 12 noon prior to the next week’s publication and if not made, shall not be considered. No claim shall be allowed for errors not affecting the value of the advertisement. d) Editorial & advertising content of Employment News is protected by copyright. Unauthorized use is prohibited. e) No cancellations accepted after Wednesday, 12 Noon.
2. Book a tour Visiting a career college is often the best way to get a feel for the school. During the tour, you will have the opportunity to talk to teachers and students, check out the classrooms and equipment, and picture yourself as a student there.
Lucy Antonio. . . . . . . . . . . . . . Ext. 4192
TERMS & CONDITIONS
FREE 7-DAY INTERNET COVERAGE with each print ad placed. Over 84,000 Monthly Visits. Greater exposure for your advertising dollar. www.employmentnews.com
401 The West Mall, Suite 500 Toronto, ON, M9C 5J5 Telephone: 416-784-5100 or Fax: 1-888-652-6326 www.employmentnews.com email@example.com Toll Free: 1-800-567-2699
Established in 1973, the Ontario Association of Career Colleges is a provincial voice for career colleges. OACC has over 280 members who contribute to the province’s economy by training a majority of the 60,000 students who enroll in career colleges annually in hundreds of essential, skilled fields. Visit our website at www.oacc.ca or find us on Facebook and Twitter.
Employment News is published to provide the job seeker with up-todate, detailed information about local and regional job opportunities. It is available free of charge across the Greater Toronto Area, and Ottawa Regions, which include: stand alone yellow newspaper boxes at major intersections and transit stops, stand alone racks, HRDC Centres, GO Train stations, universities, colleges, training schools, libraries, government sponsored employment service locations, major food store chains, selected Canadian Tire stores and exclusive distribution rights at various locations across the GTA and Ottawa.
The following is a list of 5 essential tips on choosing a career college: 1. Do your research Find a college in your area or one that offers the program you’re looking for. Once you’ve narrowed down your options, you can go to www.ontario. ca/pcc to make sure the colleges you’re looking at are registered with the ministry. Also, check into professional associations, such as the Ontario Association of Career Colleges, to see if the colleges are members in good standing.
Ottawa / jan. 26 - feb. 09, 2013 PAGE 7
ARE YOU... NEWCOMER to Canada?
Unemployed or Underemployed Foreign Trained Health Professional? ON EI or Social Assistance? Ready to Start a New Career?
WE CAN HELP... WE HAVE HELPED MANY Dental Hygiene-Accredited by CDAC
Intra Oral Dental Assistant
18 months, Spacious classrooms and Clinics, Accepting new clients for the Dental Hygiene clinic.
46 Weeks, Co-op included, Approved by NDEAB, Work as Dental Assistant, Level II assistant.
Medical Lab Technician
Office Administration Dental/Medical
34 weeks, Co-op included, Approved by OSMT, work as a Lab Technician, Phlebotomist, ECG Technician.
24 weeks, Co-op included, work in a Hospital, Medical and Dental office.
Clinical Research Associate
Pharmaceutical Manufacturing Technologist
50 weeks, 3 months Co-op included, Post graduate Diploma, Foreign Trained Doctors, Dentists, Pharmacists, RN, AHPâ€™s and minimum B.Sc graduates.
50 weeks, Day and Evening classes, work in Pharmaceutical, Food and Bio technology industries, Pharmaceutical Plant on site.
Pharmaceutical QA/QC 50 weeks, post graduate Diploma, suitable for B.Sc diploma major in Chemistry, QC Lab on site.
2 yrs college
670 Progress Avenue, Ontario M1H 3A4
firstname.lastname@example.org Website : www.oxfordedu.ca
Registered as a private career college under the private career colleges Act 2005
Financial assistance available for those who may qualify.
Train for an
Ottawa / jan. 26 - feb. 09, 2013 PAGE 8
Intra-Oral Dental Assisting
CLAS BEG SES JANU IN AR 2013Y 28, SEAT IN
LEvEL 1 & 2 n n n
n n n n
LIMI G IS TED
This program is delivered in our state of the art dental clinic. The clinic includes 22 dental chairs, 6 X-ray Rooms and a Pan X-ray Unit. There is a complete laboratory, locker rooms and lunchroom, learning resource centre complete with librarian, 15 computer work stations with access to online journals and periodicals and WIFI accessibility. Day or Evening classes available. We are the only Private Career College with an entire clinic using Digital Radiography You will be training alongside Dentists, Dental Hygienists and Dental Hygiene Students. Come for a tour and see why we are your best choice!
FULLY DIGITAL, 22 CHAIR CLINIC WITH PAN XRAY UNIT
THE CANADIAN ACADEMY
OF DENTAL HEALTH & COMMUNITY SCIENCES
Registered and approved as a Private Career College under the P.C.C. Act (2005)
A division of The Canadian Academy of Dental Hygiene. Est. 2001
1599 HURONTARIO ST, SUITE #105, MISSISSAUGA, ONTARIO L5G 4S1
www.cadh.ca or email: email@example.com 3 ways EvErEst CollEgE - ottawa offErs an EffECtivE approaCh to CarEEr training An education is something no one can ever take away from you. That’s why Everest’s curriculum and approach to career training is focused on helping students accomplish their goals of finding new careers they’ll truly enjoy. The business, technology and health care programs offered at the Ottawa East and Ottawa West campuses prove you don’t need four years to complete an education that can help you move forward in your career. Many of their programs can be completed in less than year! Here are three main factors that help students succeed at Everest College: 1.) Quality of training. Everest prepares their students to stand out from the crowd by equipping them to handle challenges they may face in their future careers. They accomplish this by offering their students a strong foundation of knowledge and the programs are designed to increase the ability to learn quickly and gain a strong understanding of what’s expected in real-world environments. 2.) Experienced instructors. Student development depends on qualified faculty. Everest recruits qualified professionals who have real-world experience in the area they teach. You get to learn from people who have stories to tell and unique perspectives to share. 3.) Strong student support. The moment you contact Everest College, you will be greeted with open arms by a career services representative who can help you choose the right program and hit the ground running. When you graduate, they can help you prepare your resume and sharpen your interviewing skills. And they will be excited to help you look for your perfect career opportunity! Of course, there are many other reasons why Everest students succeed, such as program schedules that are designed for working professionals and financial aid options available for those who qualify. Students who need to balance their current responsibilities with training for a better future can feel at home at Everest!
• • • • • • • • •
Accounting and Payroll Administrator Addictions and Community Services Worker Business Administration Dental Office and Chairside Assistant Executive Office Assistant Health, Fitness and Nutrition Consultant Law Enforcement Foundations Network Administrator Personal Support Worker
*programs vary by campus
Take a look at the career-training programs we offer at our Ottawa East and Ottawa West campuses: 04S72CK
For Course info & applications, visit:
For additional information on the programs offered at our Ottawa East or Ottawa West campus, call 1-877-856-4549 or visit us online at EverestCanHelp.ca
Ottawa / jan. 26 - feb. 09, 2013 PAGE 9
New Year! New Career! Choose C hoose h oose o ose tthe he Di Diplom D Diploma ip pllo om m yyou want,
and Enroll Now! Home Inspection Program
Seize your Colleg College g Diploma!! Contact Us Tod TToday! ayy Ottawa Campus 1600 Merivale Road, Suite 217 (B Bettween een SSwiss wiss iss CChalet hallett & Sl Slee eep p CCountry) oun unttr try)) (Between Sleep Ottawa, Ontario K2G 5J8 (613) 224-8973 Ask for Bruce firstname.lastname@example.org
Accounting R AAccou Business R BBusin usto Service R CCustomer Healthcare R HHealt Infor Information Technology R In R OOffice Administration C e le Web Design RW b ra t i n g
Ottawa / jan. 26 - feb. 09, 2013 PAGE 10
Accounting and Payroll Administrator Fitness and Health Promotion Legal Assistant
Medical Laboratory Assistant/Technician
Paralegal - evening program
Travel Counsellor on-line
1830 Bank Street, Ottawa 613-722-7811 www.algonquinacademy.com Not all the programs offered at each campus
Ottawa / jan. 26 - feb. 09, 2013 PAGE 11
TAX COURSES JOB OPPORTUNITIES
Learn Canadian Taxes From a Canadian Company
• Basic & Advance Course • Tax Deductible Tuition Fees • Learn to prepare taxes in weeks • Flexible class schedule • Save money doing your own taxes • Earn extra money working full or part time • Marketable skill that will always be in demand • Over 40 convenient locations in Ontario • Online courses available
INCOME TAX COURSES STARTING
NOW! Call To Reserve
Mississauga: (905) 273-4444 3161 Hurontario St. Hwy 10 & Dundas Brampton: (905) 796-5555 Shoppers World & 253 Queen St. North York: (416) 773-1999 Fairview Mall & Centrepoint Mall Toronto Downtown: (416) 943-9333 127 Yonge/Adelaide Scarborough: (416) 290-0900 Scarborough Town Centre Etobicoke: (416) 674-9199 Woodbine Centre Barrie: 1-877 763-8766 Kitchener - Fairview Park: (519) 748-6116 Ottawa - St. Laurent Mall: (613) 741-1222 Toll Free:
1•877•SOFTRON Or 905•273•4444 Tuition fees include: Books, materials, CCRA Publications and software.
Ottawa / jan. 26 - feb. 09, 2013 PAGE 12
G i v e Y o u r s e lf a G i f t Education is a Lifetime gift for you & your family! Free English Classes
Personal Support Worker Medical Office Assistant Business Administration Web Design ....And many more diploma programs to choose from. We also offer short term courses!
C e le
A College Diploma!
b ra t i n g
Your Gift’s a Career... in under a Year! Contact Us Today!
416-422-5627 Toronto 416-767-7679 North York 416-746-3333 Etobicoke www.academyoflearningtoronto.com
AutoCAD Training Center
We offer the opportunity for all to start a money-making career in the growing field of drafting using AutoCAD.
Please contact for further details. (613) 262-2075 Yuma Building Concepts 275,Slater St. Suite 900 - Ottawa, ON K1P 5H9
5459 Canotek Rd. Unit # 6 Second Floor - Ottawa, ON K1J 9M3
Easy Computer Work. No Experience Needed F/T & P/T, Limited Positions! www.OnlineEZWork.com
• No knowledge Our technical education programs • Beginner are designed in accordance with • Intermediate your level of education and your • Advanced skill level: *AutoCAD 2D *AutoCAD 3D *AutoCAD 3dsMax *Autodesk- Revit *AutoCAD CNC *AutoCAD Civil *AutoCAD MEP *Shop Drawings
Ottawa / jan. 26 - feb. 09, 2013 PaGe 13
Medical Office Assistant
The objective of this program is to provide the theoretical knowledge and the practical skills required to enter the healthcare field as a Medical Office Assistant.
Where and What are the Career Opportunities?
Find a job where you can laugh again.
• • • • •
Medical/Dental Receptionist Medical/Health Office Assistant Medical Transcriptionist Hospital Patient Registration Clerk Ward/Unit Clerk
Graduates can find employment in general/family practices, specialists’ offices, clinics, seniors/nursing homes, and various hospital departments. Relevant positions include:
Call Today. Classes Starting Soon!
613-722-7811 Eligible for second career funding.
www.algonquinacademy.com Eligible for second career funding. www.algonquinacademy.com
1830 Bank, Bank & Walkley
American actress Mae West is quoted as saying, “The best way to behave is to misbehave.” That may have worked for Mae West, but it won’t work on the job. Most companies want behaviour that inspires productivity, performance, and, of course, profit. Defined as observable activity in people and animals, behaviour can be broken into five categories: 1. Behaviour is observable. An employee comes in late, doesn’t complete assigned tasks and takes every opportunity to enjoy a break. As a manager, you observe these behaviours and probably get ticked off. Your emotions get you grumbling, making comments to stimulate a change and adding stress to your life. But do you take action? Wait. Don’t let your emotions rule. Instead, observe these behaviours and put a plan in place to find out why the employee is acting this way. There may be a logical reason. 2. Behaviour is situation-based and can vary from one situation to the next. The person who is a star employee in one situation can be dead weight in another. If someone’s performance varies that much, you need to stop and assess the situation to determine what causes the variance. Does the new task require a giant performance leap? Have you truly given adequate and proper direction? Have you allowed the opportunity to ask questions? 3. Behaviour can be flexible, even within a single situation. You give an employee a task and feel he’s on the right path, then you notice things aren’t getting done. Flexible behaviour can indicate a variety of things, including lack of knowledge, lack of motivation, reluctance to change, or other problems that require further investigation. 4. Behaviour is dynamic and always changing. While psychologists may say behaviour patterns are set at a very young age, we continue to change and adjust our behaviour throughout our lives. Family situations, financial crises, physical or mental challenges and something as simple as boredom all affect our behaviour. Is the once-dynamic employee bored with her job? How about your fantastic team leader? Have you made changes that are negatively affecting his performance?
5. Our behaviour is based on our thoughts and beliefs. Pause for a moment and think back to when you were a teenager. Do you have the same beliefs today? Probably not, particularly if you’re the owner of the business, and you’re trying to motivate your employees to have the same degree of enthusiasm you have. Could anyone but you motivate you when you were a teenager? No. You were motivated when someone inspired you to complete a task or take on a new job. As a leader, your job is to inspire employees so they have the same vested interest in doing a great job and moving the company forward as you do. Leader, heal thyself first When you look at these five categories, remember, as the leader, when inappropriate behaviour gets in the way, you own part of the problem. It may be only five percent, but it’s a part. When you tackle behaviour issues, recognize your contribution and deal with it first. Did you communicate what you wanted clearly? Did you wait to respond to questions for clarification? Are your procedures clear and still appropriate for the changing work environment? Are you an absent leader? The admonition lead by example is as old as time, but it’s still true. Discover the problem, keep your emotions in check and put a plan in place. Your people need to see you and hear you. Your behaviour has to match what you’re expecting of others. Attitude has many meanings Make sure you define the problem behaviour correctly. Have you ever grumbled about an employee having a poor attitude? Attitude is an umbrella word. It’s not behaviour. It has many meanings, depending on who’s using the word. To you, attitude means the employee doesn’t care about his work; to your customer, it means she receives slow service at the counter; and to your employee, it means no one seems to care what he does. In the employee’s mind, the boss’s attitude needs work. Who looks at your behaviour and asks for corrections? Garth Roberts is a Leadership Coach and Trainer. Reprinted with permission from Troy Media.
A Strong Leader Understands By Garth Roberts Employee Behaviours
Ottawa / jan. 26 - feb. 09, 2013 PAGE 14
Ottawa / jan. 26 - feb. 09, 2013 PAGE 15
Ottawa / jan. 26 - feb. 09, 2013 PAGE 16
New Hom e Insp e c t i Prog on ram
ACCOUNTING & PAYROLL • Accounting Clerk • Computerized Accounting • Payroll Administrator • Payroll Supervisor
Ne Homw Insp e Pro ection gra m 04T23CK
BUSINESS & OFFICE ADMINISTRATION • Business Administration • Project Administration • Business & Office Skills • Entrepreneurial Business • Administrative Assistant CUSTOMER SERVICE • Customer Service & Information • Call Centre Representative • Help Desk Support
www.academyoflearning.com 1600 Merivale Road, Suite 217, Ottawa West
1600 Merivale Road, Suite 217, Ottawa West
Second Career, EI Recipients, Ontario Works, WSIB & ODSP are encourage to apply.
Ne Homw Insp e Pro ection gra m
www.academyoflearning.com 1600 Merivale Road, Suite 217, Ottawa West
Ne Homw Insp e Pro ection gra m
Second Career, EI Recipients, Ontario Works, WSIB & ODSP are encourage to apply.
www.academyoflearning.com 1600 Merivale Road, Suite 217, Ottawa West