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case study

Monitise

Welsh software solutions are world leaders in mobile money services Software, platform and cloud-based solutions created in Wales are leading the way in the development of mobile money services for some of the world’s top financial institutions. These include leading names such as Visa Europe, Visa Inc., RBS, NatWest HSBC, FIS, US Bank, Fifth Third Bank, PNC and Lloyds Banking Group.

operators, retailers, media owners and loyalty and coupon providers to facilitate the entire transaction process for both the customer and company concerned.

Cutting-edge applications developed by Monitise at Nantgarw near Cardiff are revolutionising how customers move money around using mobile phones, tablets and other smart devices.

The skills available at its Welsh base focus on software development, including the customisation of the company’s standard mobile applications to meet specific customer needs.

This pioneering work has helped make the firm the largest mobile money specialist on the planet.

The Nantgarw centre has been responsible for various groundbreaking products, among them a

Monitise, which employs 700 people across offices in Wales, London, USA and Asia, relies upon the skills of its 80-strong Nantgarw team to research and develop technology that enables more than 20 million users to complete more than 2 billion financial transactions via their mobiles each year. This covers all aspects of mobile payment systems and works with financial institutions, payment providers, mobile network

service called Movida, that enables consumers in India to pay bills, top up prepaid airtime and buy tickets from their mobile phones. This Welsh base was created in 2011, after early expansion into overseas markets in partnership with Visa Europe and Visa Inc. led to rapid growth in demand for Monitise services. The firm has worked closely with the Welsh Government to reach its current position; receiving advice, funding, practical


case study

Monitise

support and contacts involved in developing the ICT skills regionally that Monitise required. Managing Director for Professional Services, Graham Johnson, explained: “The Welsh Government was able to provide us with the technical and practical support we needed to set up our base in Nantgarw. That ranged from advising us on suitable office space to supporting us financially with the installation of the ICT and other equipment. “We received a Technical Assistance grant to enable us make the move, and have also made links with top class universities nearby. These institutions were part of the attraction in opening an office here in the first place.” Monitise is now working with the Welsh Government and the universities to ensure a healthy pipeline of skills required to sustain a growing Welsh regional ICT industry. This partnership also helps retain talent within Wales by matching suitablyqualified candidates with appropriate job opportunities. The company has accepted invitations to work with Software Alliance Wales and to become a member of Education Minister’s ICT Steering Group in order to help

improve these skills in schools and higher education institutions. Mr Johnson said: “By developing these relationships we want to make sure Monitise continues to benefit, that young people in Wales are given opportunities they want closer to home, and that the Welsh economy continues to thrive.” As part of this the company has begun recruiting new IT graduates through the Welsh Government’s Graduate Opportunities (GO) Wales scheme. It continues to grow internationally, as cash becomes increasingly digitised and people want to be able to pay securely via their mobile phone as they move from country to country.

Mr Johnson concluded: “We’re committed to creating long-term, sustainable jobs in Wales and, with this in mind, we’re totally focused on developing ICT skills locally. Assistance from the With more than $1trillion forecast to have been spent globally to using Welsh Government will continue to help us achieve this.” mobile applications on purchasing goods alone by 2017, further expansion for Monitise is inevitable.

For more information contact the Welsh Government. Email: businesssupport@wales.gsi.gov.uk Tel: +44 (0)3000 6 03000 Web: wales.com/business

WG19740 / © Crown copyright 2014


Wales - Monitise Case Study