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V Synergize Outsourcing “We HelpYou Compete”

VSO - Confidential


Agenda  About VSO  VSO Team  State of the Art Infrastructure  VSO Services  Contact

VSO - Confidential


About VSO • A 3rd Party BPO Service Provider with proven track record

in the Logistics, Customer Service, Financial and Health Care Verticals • Mission & Vision: To be the top BPO service provider.To combine the best possible services, skilled Manpower, Infrastructure andValues to add positively impact our clients.To create synergies between all stakeholders for the benefit for every individual and the society at large

VSO - Confidential


VSO Team  Dheerajj Agarwaal – MBA graduate from the USA with over

12 years experience in the ITES segment  Vishakha Agarwaal – MBA graduate from the USA with over 8+ years experience in the ITES segment and 4 years in US sales  Strong Department Heads of IT, HR and Operations

VSO - Confidential


State of the Art Infrastructure • Located in One of the best IT parks in the country • 24/7 uninterrupted service delivery with 100% power back-

up, redundant data, telecommunications and internet links • Predictive Dialing and ACD solutions with integrated IVR, CTI, Voice Mail, Reporting, Monitoring and Recording Solutions • Noise Cancellation Headsets, Branded Desktops, Cisco Routers, Firewalls etc.

VSO - Confidential


VSO Services  Customer Service  Debt Collections  Data Entry  Tele Sales  Logistics Support Services  E-Commerce  LPO  Graphic Designing, 2d and 3d Animation

VSO - Confidential


Debt Collections  Outbound collections  Inbound collections  Skip Tracing  Pre-Reminder Calls  100% Compliant, Firm and Problem Resolving Approach  Early Stage, Late Stage collections  Bankruptcy Processing  Customer Service  Payroll Services VSO - Confidential


Logistics  3PL and 4PL  Invoice Processing  Bill of Lading Processing  Vendor Management  Shipment Tracking  Cargo tracking and tracing  Electronic Data Interface (EDI) processing services  Invoice/Billing  Management services VSO - Confidential


Customer Service  Inbound/Outbound Customer Service  Satisfaction Survey Calls  Dispute Handling and Resolution  Technical Helpdesk  100% customer satisfaction

VSO - Confidential


Data Entry  Data Conversion  Data Digitization  99.8% Accuracy Levels  Quick Turnaround Times  Highly experienced in the Health Care, Legal and Accounting

Domains

VSO - Confidential


TeleSales  Outbound Telemarketing  Lead Generation  Up Sell  Service Conversion Calls  Cross selling  Lead generation activity  Product as well as service based sales

VSO - Confidential


Contact US: Corporate Office: USA 290 Turnpike Road, Ste 6, Westborough, MA 01581, USA TEL : 1- 508 – 329 – 2026 FAX : 1 – 508 – 256 – 6553 Corporate Office: India 4/6 Rajiv Gandhi InfoTech Park – Phase-I, Hinjewadi, Pune – 411 057 TEL : +91 – 020 – 67959700 E-mail : info@vsynergize.com VSO - Confidential

Vsynergize Outsourcing Presentations  

VSynergize Outsourcing (VSO) is a leading BPO service provider with its headquarter in Boston, MA and operations centre in Pune, India. He...

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