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LoadXtreme - Frequently Asked Questions

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Frequenty Asked Questions (FAQ) Registration and Subscription FAQs Do I still need to purchase a new LoadXtreme Kit in case my SIM card or phone gets lost? I used a different mobile phone when I registered for LoadXtreme Subscription Program, can I still re-register my own phone for my LoadXtreme Subscription Program? Is my subscription fully transferable or inheritable? Can I have multiple Subscription Programs under my name? What is PIK? Where do I get my PIK? I forgot my PIK. How do I retrieve it? Can I change my PIK? Can I use other mobile phones to request changes in my account information? Can a TechnoUser refer another TechnoUser?

LX loads/Loadwallet FAQs What are LX Loads? How do I dispense brand-specific prepaid loads to my customers?

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I received a successful loading notification from the system but my customer did not receive the Prepaid Product (PIN-Based, OTA, Insurance). What should I do? My customer received an error when loading the PIN I dispensed, what should I do? Loading sometimes take too long. Why does this happen? How do I replenish my LX load wallet? I have already deposited/transferred payments to VMobile’s bank accounts, but I have not receive my load yet. What should I do? What do I do if a LoadXtreme accredited establishment doesn’t recognize or accept my subscription ID card?

SMS Commands What are the different SMS commands to be used when accessing the LoadXtreme system? How do I contact Customer Service via SMS?

Technopreneur FAQs As a Technopreneur, how do I sign-up TechnoUsers? What is GRO? Are there requirements to earn my GRO? What happens to my GRO if I fail to meet the requirements?

MyLX and XBIZ FAQs What are the different SMS commands to access MyLX and XBIZ information?

VMobile M-Power SIM FAQs Why is the SIM on a 'pre-selling' stage? What are the Special Features of the VMobile M-Power SIM Card? What are the VMobile SIMs default features without the 'special features'? Why did you release the VMobile M-Power SIM Card without the 'special features'? How much is the Price of the VMobile M-Power SIM Card? How do I purchase the VMobile M-Power SIM? Can I authorize somebody to purchase the VMobile M-Power SIM on my behalf? How do I purchase the VMobile M-Power SIM via VMobile Head Office cashier? How do I purchase the VMobile M-Power SIM via LoadXtreme Online Shopping Cart? Who are eligible or entitled to buy the VMobile M-Power SIM Card? Can I buy more than one VMobile M-Power SIM Card? Is it true that the VMobile M-Power SIM Card is already a menu based SIM? What will I do if I lost my VMobile M-Power SIM Card? Can I get a replacement? Is the VMobile M-Power SIM included already with our purchase of Gold or Silver myEnterprise package? Would the VMobile M-Power SIM be available from Independent Business Centers (IBC)? Am I required to replace my existing non-VMobile SIM with this VMobile M-Power SIM? Would the VMobile M-Power SIM replace our Technopreneur/TechnoUser Access cards? Back to Top

REGISTRATION AND SUBSCRIPTION FAQs Do I still need to purchase a new LoadXtreme Kit in case my SIM card or phone gets lost? No. In case you bought a new SIM Card to replace your lost or stolen SIM, just register your new number by changing the mobile number assigned to your LoadXtreme account using the LX NEWCEL command. I used a different mobile phone when I registered for LoadXtreme, can I re-register my own phone for my LoadXtreme Subscription Program? Yes, you can. Just register your number by changing the mobile number assigned to your LoadXtreme account

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using the LX NEWCEL command. Is my subscription fully transferable or inheritable? No, your membership with LoadXtreme program is not transferable or inheritable. Can I have multiple Subscription Programs under my name? Multiple subscriptions are allowed up to a maximum of three (3). However, please note that LoadXtreme does not give additional privileges or incentives, nor does it provide special preferences to members who willfully buy multiple subscriptions. What is PIK? PIK is your numeric LoadXtreme Personal Identification Key. PIK is used for your account security. Please memorize your PIK or put it in a secure place. Do not divulge your PIK to anyone! We also suggest that you change your PIK regularly. Maximum allowable digits for the PIK are six (6). When changing your PIK (LX CHGPIK), you must not include spaces. Where do I get my PIK? Your PIK shall be provided to you by the LoadXtreme SMS registration system during your subscription registration process. I forgot my PIK. How do I retrieve it? You need to call the LoadXtreme Customer Service department. Your PIK shall be sent to your mobile number registered in our system. Please note that a service charge may be applied to this type of request. Can I change my PIK? Yes, you may, and we encourage you to do so from time to time to ensure that your PIK’s confidentiality is not compromised. Please refer to Changing your PIK section of the LoadXtreme Subscription Program Guide. Can I use other mobile phones to request changes in my account information? Yes. But for security purposes, we suggest that you avoid doing so. Can a TechnoUser refer another TechnoUser? Yes. Under the TechnoUser Affiliate Program (TAP), a TechnoUser can sign-up another TechnoUser. You may download the latest TAP brochure by visiting the resources page. Or you may refer to the LX TAP SMS command guide under this FAQ page. Back to Top

LX LOADS/LOADWALLET FAQs What are LX Loads? LX Loads are LoadXtreme Loads. You may also refer to it as 'load wallet' credits. You can use your LX Loads or load wallet credits to ‘retail’ all listed prepaid products. Each time you retail or sell products, the corresponding WSR (wholesale rate) amount of the products will be deducted from your load wallet balance. You may replenish your LX loads by purchasing load wallet credits from Technopreneurs or depositing payments to VMobile accredited banks or bills payment facilities where available. For load wallet replenishment details, click here. How do I dispense brand-specific prepaid loads to my customers? You can dispense brand-specific loads to your customers using the LX LOAD command. Please refer to SMS commands section of the online FAQs. I received a successful loading notification from the system but my customer did not receive the Prepaid Product (PIN-Based, OTA, Insurance). What should I do? These problems may be caused by telco congestion. Do not send another set of LX LOAD command. By sending an LX RESEND command to the system, you may be able to resend the PIN based products to your customer. Please refer to SMS commands section of the online FAQs. If your LX RESEND command doesn’t work, please notify our Customer Service immediately. My customer received an error when loading the PIN I dispensed, what should I do? Re-check the product code you used when you requested the load. You can refer to the LoadXtreme Product and Loading Guide included in your TechnoUser Kit. If you’re sure that the product code you sent and that the parameters you used are correct, call the Customer Service Hotline of the telco operator (included in the Product Guide) and ask for help. Usual errors received during PIN loading are problems related to the operator's own system. However, if their customer service assistants advised you that the load PIN you received are invalid or already used by another subscriber, you can notify LoadXtreme Customer Service to assist you. Here are some steps that must be taken first before calling any customer support: 1. Check the balance of your customer. The PIN may have been loaded already by the same customer. 2. Make sure the product requested matches the service provider. 3. Check the manner how the PIN is being loaded by the customer. 4. Double check the PIN forwarded by the system (There might be an error in copying). 5. Check for possibility of the PIN being loaded by other persons other than your customers by asking the customer if they have forwarded the PIN to other users. Loading sometimes take too long. Why does this happen? These problems may be caused by telco congestion during peak hours, especially during holidays. Do not send another set of LX LOAD command. How do I replenish my LX load wallet? There are various ways. (1) You can ask from your Technopreneur to replenish your account. The Technopreneur may charge not more than 1% of the credit amount as service fee. (2) You can transfer payment to VMobile via Union Bank Bills Payment facility (OTC and ATM). (3) You can send payments to VMobile Technologies by depositing desired amount to VMobile's accredited banks. Please refer to your Quick Guide for more information on these banks. I have already deposited/transferred payments to VMobile’s bank accounts, but I have not receive my load yet. What should I do? Check if you have already notified VMobile head office of your payment. Notification is being done by sending the necessary LX RELOAD command to the system. Once the notification is sent, your account shall be replenished as soon as your deposit has been verified. Take note that posting period of your deposit varies

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depending on bank policies. Please refer to SMS commands section of the online FAQs for the proper command format. What do I do if a LoadXtreme accredited establishment doesn’t recognize or accept my subscription ID card? Call our attention immediately. Contact LoadXtreme Customer Service Hotline. Back to Top

SMS COMMANDS Note: Do not include '<' or '>' when sending your SMS commands

TO REGISTER: Step 1 LX REG <ID Number> <SAC> <Birthdate> <Telco> <Full Name> Ex. LX REG 5412345678 1812345678 08-05-1973 SUN JUAN DELA CRUZ Allowed Telco Codes: SMART, TNT, GLOBE, TM, SUN, and RED Step 2 LX CHGADDR <ID Number> <PIK> <Complete Address> Ex. LX CHGADDR 5412345678 123456 1906 Galleria Corporate Ctr. EDSA cor Ortigas Ave., Quezon City

TO MANAGE ACCOUNT: Change PIK LX CHGPIK <ID Number> <Current PIK> <New PIK> Ex. LX CHGPIK 5412345678 123456 654321 Check Load Wallet Balance LX BAL <ID Number> <PIK> Ex. LX BAL 5412345678 123456 Change Registered Cellphone Number LX NEWCEL <ID Number> <PIK> <New Cellphone#> Ex. LX NEWCEL 5412345678 123456 09196543210 TO SIGN-UP TechnoUsers (Technopreneur Command ONLY - 54 series) LX IREG TechnopreneurID/PIK/Cellphone#/Telco Code*/Full name/Birthdate/Address Ex. LX IREG 5412345678/123456/09199876541/smart/Jose R. Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City Note: iREG command is not available to Fast Track Package (FTP) Technopreneurs.. TO SIGN-UP TechnoUsers (TechnoUser command ONLY) LX TAP TechnoUser ID/PIK/NewRetailerCellphone#/Telco Code*/Full name/Birthdate/Address Ex. LX TAP 5812345678/123456/09199876541/tnt/Weng Peralta/08-07-1973 /Cuatro de Julio, Galas, Quezon City * Acceptable Telco codes are SMART, TNT, RED, GLOBE, TM and SUN only.

TO SELL LOADS: Over-the-Air Electronic Loads (OTA) LX LOAD <ID Number> <PIK> <Product Code> <Customer Cellphone#> EX. LX LOAD 54012345678 112233 S30X 09201234567 Variable Denomination OTA (Pa-piso-pisong dagdag) Available for Globe and TM Subscribers only Denomination ranges only from 20 to 150 pesos WSR rate is 9.89% of Product Denomination LX OTA <ID Number>/<PIK>/<TELCO>/<Amount>/<Customer Cellphone#> Ex. LX OTA 54012345678/112233/GLOBE/26/09172042410 Electronic PINs (Card-based prepaid load products) LX LOAD <ID Number> <PIK> <Product Code> <Customer Cellphone#> Ex. LX LOAD 54012345678 112233 LEVELUP100 09229224545 for Electronic PIN (e-PIN)

RESENDING LOADS: Available only for e-PIN products LX RESEND <ID Number> <PIK> <Product Code> <e-PIN Serial Number>

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EX. LX RESEND 54012345678 112233 S300 87654321 RELOAD (loadwallet replenishment notification): LX RELOAD <ID>/<PIK>/<Amount Deposited>/<Bank>/<Branch>/<Branch Code>/<Account Number>/ <Date>/<Time> EX. LX RELOAD 54012345678/112233/ 2500/BDO/ADB Ave//464/007-261-50338-3/05-07-2008/11:30:12

RELOAD (vis Smart Money or GCash): LX RELOAD <ID>/<PIK>/<Amount Deposited>/<Smart Money Card No. or GCash No.>/<Ref. or Trace No.>/ <Date>/<Time> EX. LX RELOAD 54012345678/112233/ 2500/SMC 1234567890123456/987654321/05-07-2008/11:30:12

TRANSFER COMMAND (Technopreneur command ONLY) LX TRANSFER <Technopreneur ID> <PIK> LXLOAD <Amount> <TechnoUser ID #> <TechnoUser Cell Phone Number> Ex. LX TRANSFER 5412345678 112233 LXLOAD 2500 6212345678 09172042410

TEXTCARE command: Members may send the following SMS command format for TextCare support: ID number<space>message... send to any of the following: 0921-2122191 (Smart) 0927-8538041 (Globe) 0923-6036631 (Sun) Back to Top

TECHNOPRENEUR FAQs As a Technopreneur, how do I 'sign-up TechnoUsers? To sign-up TechnoUsers, use the following SMS command or click here to refer to SMS FAQs. LX iREG TechnopreneurID/PIK/Cellphone#/Telco Code/Full name/Birthdate/Address Ex. LX iREG 5412345678/123456/09199876541/smart/Jose R. Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City Note: iREG command is not available to Fast Track Package (FTP) Technopreneurs. What is GRO? GRO stands for Guaranteed Retail Override. GROs are commissions credited to your account as load wallet each time your TechnoUsers dispense loads. However, crediting of GRO is subject to certain qualification requirements. Are there requirements to earn my GRO? Technopreneurs are required to replenish a minimum of One Thousand (1,000) LoadWallet credits every calendar month to earn the GRO. Replenishments should be made either via bank deposit/bills payment or load wallet transfer from Independent Business Center (IBC) operators. Also, those who converted their myLX credits to load wallet still qualifies as long as they are able to make load sales of up to one thousand (1,000) worth per month. What happens to my GRO if I fail to meet the requirements? Should a Technopreneur fails to comply with the monthly requirement, the Technopreneur account shall temporarily stop earning GRO until the requirement is made within that month. If the Technopreneur still fails to meet the requirement up to the next calendar month, all GRO which was temporarily withheld shall be permanently forfeited. Back to Top

MyLX and XBIZ FAQs What are the different SMS commands to access MyLX information? For Business Center activation MYLX ACTIVATE UID/PIK/SPONSOR_ID/PLACEMENT_ID/POS UID means your 10-digit Loadxtreme ID PIK means your LX Personal Identification Key SPONSOR_ID is the 10-digit ID of your Sponsor PLACEMENT_ID is the 10-digit ID of your network structure placement POS means the placement position which is either A or B Example: MYLX ACTIVATE 09171234567/123456/54065498712/54065498712/A Note: A confirmation SMS message will be sent to you upon receipt of CORRECT command: Your LX Gateway: 09171234567. Activation successful. Donâ&#x20AC;&#x2122;t forget to register your PPSC (Product Pack Sales Code). Activation Code Registration (PPSC)

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MYLX PPSC UID/PIK/PPSC UID means your 10-digit Loadxtreme ID PIK means your LX Personal Identification Key PPSC means Product Pack Sales Code which is a 16-digit code found at the back of your LX registration card Example: MYLX PPSC 5412345678/123456/3216549870123456 *You will receive this message: Your LX Gateway: 09175522616. MYLX: You have successfully activated your Product Pack Sales Code Balance Inquiry MYLX INQBAL UID/PIK UID means your 10-digit Loadxtreme ID PIK means your LX Personal Identification Key PPSC means Product Pack Sales Code which is a 16-digit code found at the back of your LX registration card Example: MYLX INQBAL 5412345678/123456 Reply : 5412345678 mylx available balance : P2,000.00, mylx cumulative earnings : P4,000.00, XBIZ available balance : P864.64, XBIZ cumulative earnings : P864.64 Note : INQBAL command is subect to 2.00 SMS charge. In case the account has insufficient balance, no system reply will be sent. Points Inquiry MYLX INQBAL UID/PIK Example: MYLX INQPOINTS 5412345678/123456 Sample Reply : Team A : 0 GSP, Team B : 800 GSP, Cumulative GSRL (1-8) : 482,000, RANK : ACE Note : INQPOINTS command is subect to 2.00 SMS fee. In case the account has insufficient balance, no system reply will be sent. MYLX Encashment Request MYLX ENCASH UID/PIK/AMOUNT/REQUEST_TYPE/DESTINATION UID means your 10-digit Loadxtreme ID PIK means your LX Personal Identification Key AMOUNT should be minimum of 1000 (no comma) REQUEST_TYPE is currently set at CHECK DESTINATION should be any authorized check pickup center. Currently PALAWAN or MANILA only. Example: MYLX ENCASH 5412345678/123456/1000/CHECK/MANILA Sample Reply : Successfully sent a request for encashment.Your check will be available on Fri.(--/--/2009)3:00pm Your Refnum is 565-xxxxx, pls keep this for future reference. Conversion of earnings to LX loadwallet MYLX CONVERT UID/PIK/AMOUNT Example: MYLX CONVERT 5412345678/123456/1000 Sample Reply : Your LX Gateway: 09175522618. Request sent for conversion of P1,000.00 from MyLX 5408033888 to LX Loads.. RefNum:00000910

For XTREME BUSINESS (TAP) BALANCE INQUIRY XBIZ INQBAL UID/PIK Example: XBIZ INQBAL 5412345678/123456 Sample Reply : Your LX Gateway: 09175522618. 5408033888 Available Bal. is P1000.00 XBIZ Encashment Request XBIZ ENCASH UID/PIK/AMOUNT/REQUEST_TYPE/DESTINATION UID means your 10-digit Loadxtreme ID PIK means your LX Personal Identification Key

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AMOUNT should be minimum of 1000 (no comma) REQUEST_TYPE is currently set at CHECK DESTINATION should be any authorized check pickup center. Currently PALAWAN or MANILA only. Example: XBIZ ENCASH 5412345678/123456/1000/CHECK/MANILA Sample Reply : Successfully sent a request for encashment.Your check will be available on Fri.(--/--/2009)3:00pm Your Refnum is 565-xxxxx, pls keep this for future reference. Conversion of earnings to LX loadwallet XBIZ CONVERT UID/PIK/AMOUNT Example: MYLX CONVERT 5412345678/123456/1000 Sample Reply : Your LX Gateway: 09175522618. Request sent for conversion of P1,000.00 from ID 5408033888 to LX Loads. RefNum:00000910 Back to Top VMobile M-Power SIM FAQs Why is the SIM on a 'pre-selling' stage? Due to public demand, the first batches of the VMobile M-Power SIM Card is being sold on a pre-selling basis only. This is also in preparation for a Simultaneous nationwide special features activation to be announced soon. What are the Special Features of the VMobile M-Power SIM Card? There are lots of special and unique features of the VMobile M-Power SIM Card that VMobile members will surely be proud of. These will be announced soon. What are the VMobile SIMs default features without the 'special features'? The VMobile M-Power SIM is pre-loaded with 35 texts to all networks. It may be used for texting and calling just the like any regular Smart Buddy SIM. Why did you release the VMobile M-Power SIM Card without the 'special features'? The purpose is to distribute the SIM in advance to all members in preparation for a nationwide download/activation to be announced by VMobile soon. How much is the Price of the VMobile M-Power SIM Card? The price of the SIM card is P50.00, if purchased at VMobile head office Cashier. Don't forget to bring one (1) valid ID (e.g SSS, Driver's License, Postal ID, GSIS, School ID, etc.) The price of the SIM card is P150.00 if purchased through LoadXtreme Online Shopping Cart. The amount includes Philippine domestic shipping charges (international shipping not allowed). How do I purchase the VMobile M-Power SIM? You may choose between two options in purchasing the V-Mobile M-Power SIM, (1) through direct purchase from head office cashier, or (2) via LoadXtreme Shopping Cart. Can I authorize somebody to purchase the VMobile M-Power SIM on my behalf? No, you may not. If you cannot personally visit our head office to personally purchase the SIM, we suggest that you use the LoadXtreme Online Shopping Cart facility. How do I purchase the VMobile M-Power SIM via VMobile Head Office cashier? 1. 2. 3. 4.

Get ORDER SLIP and fill it out. (make sure you have queuing number for cashier and CS) Proceed to Customer Service for verification of account. After verification, proceed to the Cashier and pay P50. Cashier shall release the VMobile M-Power SIM Card to the member.

How do I purchase the VMobile M-Power SIM via LoadXtreme Online Shopping Cart? 1. Log on to www.loadxtreme.ph using your Member ID and PIK. 2. Under Main Menu -> Transaction Tools, click the 'Shopping Cart' option. 3. Select 'VMobile SIM' from the Products List by clicking 'Add'.Please make sure that you have at least P150.00 load wallet credits in your LoadXtreme account. Note: P50.00 is the price of the VMobile M-Power SIM card and P100.00 for the domestic shipping cost (international shipping not allowed). Please allow 2-3 days delivery. 4. Click 'Check-out now' icon when you are satisfied with your order. 5. Fill out the information needed for the VMobile M-Power SIM Card whether it shall be delivered to your registered address or preferred delivery address. Please make sure that your address details are accurate for hassle-free delivery. Mobile number information is also mandatory. 6. Finalize your transaction by clicking 'Finalize' button. The next screen will provide you your reference number. If you provided your e-mail address information, your transaction reference number will be sent there as well. Who are eligible or entitled to buy the VMobile M-Power SIM Card? The VMobile M-Power SIM Card is available and exclusive to VMobile members (Technopreneurs and Technousers) on a 1:1 basis only. Can I buy more than one VMobile M-Power SIM Card? No. Only one (1) VMobile M-Power SIM Card will be made available to each member account. In short, the SIMs will be provided on a 1:1 (ID:SIM) basis only. Is it true that the VMobile M-Power SIM Card is already a menu based SIM? The special and unique features of the VMobile M-Power SIM Card shall be announced soon. Please wait for further announcements to be posted in VMobile's official communications such as website and official Facebook

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page. What will I do if I lost my VMobile M-Power SIM Card? Can I get a replacement? If you lost or damaged your VMobile M-Power SIM, you may request for replacement by submitting a duly notarized Affidavit of Loss to our head office through mail or hand-carry. Please allow 2-3 working days upon receipt of the affidavit, for processing of your request. Once approved, you will be instructed to follow the usual process in ordering a new SIM. Is the VMobile M-Power SIM included already with our purchase of Gold or Silver myEnterprise package? No. You must separately purchase the SIM via (1) direct purchase from head office cashier, or (2) via LoadXtreme Shopping Cart. Would the VMobile M-Power SIM be available from Independent Business Centers (IBC)? No. The SIM will only be available via (1) direct purchase from head office cashier, or (2) via LoadXtreme Shopping Cart. Am I required to replace my existing non-VMobile SIM with this VMobile M-Power SIM? It is your option to replace or not to replace your existing SIM. However, we recommend that you make use of the new VMobile M-Power SIM to maximize its features and benefits. Would the VMobile M-Power SIM replace our Technopreneur/TechnoUser Access cards? No, it won't. Since the VMobile M-Power SIM will be made available to VMobile members only, a TP or TU account is required before purchase of the SIM can be made. Back to Top

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2012-01-08 2:49 PM

LoadXtreme - Frequently Asked Questions  

SMS Commands REGISTRATION AND SUBSCRIPTION FAQs ID NO: PIK NO: Technopreneur FAQs MyLX and XBIZ FAQs VMobile M-Power SIM FAQs LX loads/Loadw...