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Ope r at i n g & fin a n ci a l r e vie w

sustainabi li t y report 2 013

STARHUB SUSTAINABILITY PERFORMANCE SCORECARD Assurance

We rely on our internal process to verify the accuracy of sustainability related data and information presented in the report with additional verification on random sampling basis by an external sustainability expert hired to assist in the preparation of the report.

Availability

Only a limited number of copies of this report have been printed and these are printed on Forest Stewardship Council (FSC) certified sustainable paper. To encourage the use of electronic copies, a PDF version of the report is available for download on our website www.starhub.com. Smart device users can also download the StarHub Annual Report app to browse and experience the StarHub Annual Reports on their smart devices.

Feedback

Feedback from all stakeholders is welcome. Please send questions, comments, suggestions or feedback relating to this report or our sustainability performance to StarHubCSR@StarHub.com

PERFORMANCE AREA

Our People Permanent employees* Local employees (Singaporean citizens)* New hires Female employees* Female managers – Senior level Female managers – Middle level Female Heads of Department Average training hours per employee Training expenditure per employee Employee satisfaction level (HR Satisfaction Survey) Employee turnover rate

Our Environment CO2e emissions (tonnes) Carbon emission intensity per $million revenue (tonnes CO2e) Energy intensity per $million revenue (Giga Joules) Water consumption (cubic metres) Waste (tonnes) E-waste recycled (tonnes) Paper recycled (kilogrammes) Paper consumption per employee (number of sheets) Electricity used in StarHub offices (million kWh) Our Marketplace Customer satisfaction at our Contact Centres

Our Economic performance Revenue ($million) Net profit ($million) Share of local suppliers as % of total supplier payments Proportion of local suppliers

Ingenious Hubbing

FY 2012

FY 2011

80%

79%

91%

81% 464 42% 37% 38% 34% 25 $884

81% 587 43% 42% 37% 36% 22 $531

80% 631 44% 45% 39% 39% 25 $713

97% 15.5%

95% 18.0%

92% 17.0%

58,383

60,839

61,695

24.8

25.1

26.7

181 29,348 49 259 10,260

178 26,143 125 320 9,910

183 26,385 126 364 8,380

3,594

3,998

4,216

9.0

8.9

9.1

98.7%

95.6%

91.1%

211.5

133.0

57.0

$1.2

$0.7

$1.8

$2,359 $371

$2,422 $359

$2,312 $316

83.6% 83.1%

81.0% 81.8%

N/A N/A

* % of StarHub workforce

Our Community Employee volunteerism (number of days) Community investment and donations to charities ($million)

56

FY 2013

Shl ar2013 full report  
Shl ar2013 full report  
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