Care Adviser Programme
2010 Information for advisers
Advancing your development as a financial services professional
Access full care adviser services through the carepal support and resource network
Client care pack and online support
Quarterly adviser and client newsletter
Online CPD facility
For more information visit www.carepal.co.uk
Downloadable documents and online resource library
Periodic industry updates
carepal A Vision Republic brand
Making the most of your Care Adviser Programme
Care Adviser Programme and Vision Republic The Programme is the first dedicated development and support network of its kind for Long Term Care advisers in the UK. Created by Vision Republic and endorsed by Partnership Assurance, the programme is set to revolutionise the quality and quantity of exceptional care advisers in the UK.
Vision Republic is an innovative and visionary provider of values based solutions to businesses and individuals.
Partnership is the market leading supplier of products to fund care fees in the UK.
Contacting the Care Adviser Programme If you have any queries regarding the brochure or our services please contact customer services.
Key Websites: Care Adviser Programme
Vision Republic is committed to delivering a 5 star service. We welcome feedback on aspect of this service and would appreciate your views.
Customer Service tel: email: website:
0800 689 9092 email@example.com www.careadviser.co.uk
www.carepal.co.uk Vision Republic www.thevisionrepublic.co.uk
Making the most of your Care Adviser Programme Choices The Care Adviser Programme enables you to maximise your opportunities as an adviser and add value to your business by improving the human element of care advising. Through either the structured or bespoke approach, the Care Adviser Programme will enable you to find core strengths, build skills and advance your abilities as a care adviser.
The Programme provides structured development for advisers who have passed the relevant LTC qualifications within the last 12 months
Advanced Services provides bespoke consultancy services for more experienced LTC advisers who want to push their businesses and knowledge to the highest level
1. Choose whatâ€™s right for you
2. Access the benefits of membership
There are two routes to choose from: The Programme or Advanced Services.
Joining through carepal gives you an advantage by providing a support and resource network for continued development through the online CPD facility. Members can access technical information, an extensive document library and many other features.
Choose the route that best suits your circumstances as either an adviser who has recently passed the relevant LTC qualifications or as a more experienced practitioner.
See inside front cover for more details.
The Programme Advanced Services
3. Mix and match to optimise your strengths Each route is tailored to your requirements as either a new or experienced LTC adviser. Through the Programme or Advanced route plus carepal you can continue to build a CPD accredited framework to excel as a care adviser.
The Programme Entry requirements: All attending advisers must hold the relevant Long Term Care qualifications
Care for the Long Term
Care Advice Process Legal Elements of Care
Building a Winning Team Advanced Business Models
The full day and half day programmes are all delivered at nationwide venues
On completion of the 5 modules, advisers will receive a Certificate of Completion. Relevant CPD hours are gained throughout.
Advanced Services Entry requirements: All attending advisers must hold the relevant Long Term Care qualifications These services are provided via a format of bespoke consultancy to meet the individual needs of each business. A variety of areas specific to care and to care business development are provided including: • • • • • • • •
Care Integration Strategy Marketing & Sales Advanced Business Processes Motivation Customer Focus Communications & PR Exit Planning Turning around your business
Day 1 Care for the Long Term (One day course) Learn how to excel as a care adviser, beyond the LTC qualifications. Understand this fast growing and relevant market and be ready to advise a varied client base. In this module, emphasis is placed on: Enhancing empathy with a different type of client base Understanding the many connections involved in the care chain Becoming a compassionate and trusted adviser
• • •
Vision Republic will help you and your business to: Components Enhance professionalism Raise standards of advising Establish ethical benchmarks Identify market opportunities
• • • •
New Tricks - How to use transferrable skills to become a professional and compassionate care adviser. Trading Places - Build empathy, understand the many people and organisations involved in choosing a care product and offer the best advice. Hearing Aids - Communication skills and identifying buying signals in this multi-faceted marketplace. Your Vision - How to become an industry specialist based on your personal strengths and vision.
Day 2 Care Advice Process (Half day course) This interactive session gives new care advisers the opportunity to explore various funding routes and products whilst at the same time learning how to engage with clients at every stage.
Components 1. 2. 3.
Care Market Understanding Care Funding Solutions Matching Clients’ Expectations to funding
Legal Elements of Care (Half day course) This module, delivered by an experienced solicitor, will focus on the legal aspects of care advice as well as the adviser/client relationship, e.g. conflicts of interest with children or others, EPA, Court of Protection and many other relevant issues. Legal considerations are an essential aspect of care advice an understanding issues such as intestacy, mental incapacity and estate planning is vital.
Components 1. 2. 3.
Overview of the Mental Capacity Act. The assessment process, duties of local authorities and PCTs in the care advice process. Lasting Power of Attorney (LPA), Property & Affairs and Personal Welfare and the role of the Court of Protection.
Day 3 Building a Winning Team (Half day course) This session examines the human elements required to build a winning team, as well as identifying what a ‘win’ is. Understanding how promoting values, rather than focusing on purely financial objectives can establish a world beating culture that automatically achieves its goals.
Components 1. 2. 3.
Identifying and building a winning team Promoting values and social responsibility Work happy
Advanced Business Models (Half Day course) In this session we show you how to fit care advice into your existing business model and then advance your business by developing integrated strategies. The key to sustainable success is planning, mapping, then making new ideas part of ‘what you do’ as a business from the outset.
Components 1. 2. 3.
Mapping the model and addressing change Getting advanced A winning strategy
How to book Arrange your place on the Care Adviser Programme programmes in one of the following ways:
Book the full CAP range of modules (recommended for optimum results)
You can book Day 1, Day 2 or Day 3 as independent courses
You can book Advanced Services as daily consultancy
Visit www.careadviser.co.uk and look at the available start dates or use the online enquiry form to book. Alternatively, call 0800 689 9092 and choose option 1 to discuss further. The current pricing structure is an appendix to this brochure.
Be part of the first dedicated programme and support network for Long Term Care advisers in the UK. The Care Adviser Programme enables you to maximise your opportunities as an adviser and add value to your business by improving the human element of care advising.
carepal Access full care adviser services through the carepal support and resource network
Through either the structured or bespoke approach, the Care Adviser Programme will enable you to find core strengths, build skills and advance your abilities as a care adviser.
“Vision Republic have a truly committed style of presentation which enables our advisers to take on board the issues for Long Term Care.”
“Good for using in this niche market for the future.”
“A positive course for both old and new advisers.”
“In the future, progressive practices will miss out if they don’t recruit Vision Republic to train and develop their staff in this area”
The Care Adviser Programme
“There is no other course out there, like this!”
Pricing Options Prices stated are effective for 2010
The Programme Day
Care for the Long Term
Care Advice Process & Legal Elements of Care
Building a Winning Team & Advanced Business Models
The modules are delivered at venues throughout the UK in an interactive workshop environment.
Advanced Services Advanced & bespoke care sector consultancy*
£750 per day
*The consultancy will be supplied at your premises by any combination of our specialist team of care experts depending upon the nature of the business and the requirements.
carepal for Financial Services Professionals Annual membership*
*Annual membership provides access to all the carepal services including ongoing CPD.
About the groundbreaking Care Adviser Programme