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The Virginia Independent News A VIADA Publication © Virginia Independent Automobile Dealers Association 4700 Thoroughgood Square Virginia Beach, VA 23455-4043 757.464.3460 | 800.394.1960 Fax: 757.460.1346 E-mail: info@viada.org www.viada.org Lois Keenan Executive Director lois@viada.org Peter Iaricci Trainer/Consultant pete@viada.org Tina Allman Auction Representative tinaallman@gmail.com Madison Ellis Office Manager/Bookkeeper madison@viada.org Stephanie Hand Publications publications@viada.org Kristen Lucia Membership kristen@viada.org Vickie London Office Assistant vickie@viada.org VIADA OFFICERS 2011-2012 Chairman of the Board - John Porter President - Gail Davis President Elect - LexaLynn Hooper Vice Presidents - Howard Kershaw Alivin Melendez Donald Boucher, Jr. Secretary - Bobby Steele Treasurer - Rodney Williams The statements and opinions expressed herein are those of the individual authors and do not necessarily represent the view of the Virginia Independent Automobile Dealers Association. Likewise, the appearance of advertisers, or their identification as members of VIADA, does not constitute an endorsement of the products or services featured.

It’s Time For

Convention!

C o lu m n s

5 From the President: Gail Davis

5 David Boling Retires After 28 Years of Service to VIADA 7 Executive Director’s Notes: Lois Keenan 10 VIADA Ladies Auxiliary

10 VIADA’s Modernization Fundraiser (Thermometer) 12 Around the Commonwealth

Volume 33 Number 3 • Summer 2012

14 Convention Activities

16 Convention Schedule of Events

17 Convention Registration and Information 20 VIADA 2012-2013 Slate of State Officers 20 VIADA Honors Select Partners 21 Member Bulletin Board

Symbol of Quality

22 VIADA Member Renewals 23 VIADA New Members

25 Past Presidents Column: Wanda Lewark 26 VIADA’s PAC Contributers

26 Dealer Recertification Course 29 Tracy Myers Infomation

F e at u r e s

6 Unrepaired Recalls on Used Cars 9 A Word to the Wise

18 Federal Advocates Inc.

24 Five Items That Can Keep Your Computers From Ruining Your Business

28 Once Again, Know Your Customer 30 The Internet Corner

SUMMER 2012 | THE VIRGINIA INDEPENDENT NEWS |

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VIADA Summer Magazine 2012  

It's time for Convention!