LIFE Senior Servies Report to the Community - 2022

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Report to the Community

2022


ON THE COVER Michael Coon, Dr. Mary Clements and Weyden Flax, three Oklahoma Veterans featured in LIFE Vintage Newsmagazine’s November 2021 issue. They represent older adults giving back to their community following military service.


2022 REPORT TO THE COMMUNITY The mission of LIFE Senior Services: To promote and preserve independence for Seniors Today – Tomorrow – Always.


A LETTER FROM THE CEO Ingrid Bergman wrote, “Getting old is like climbing a mountain; you may get a little out of breath, but the view is much better!” It does seem that 2021 left us a little breathless. In year two of the pandemic, we saw vaccinations and boosters, followed by reopenings and renewed friendships. We started to feel safer, only to see a variant alter our routines once again. Despite the challenges, we now have a better view of those we serve. We better understand the needs of our seniors, and we found new ways to meet them. We know isolation presents a real danger and we must be innovative to keep connected. Photo by Jessica Karin Trout

LEADERSHIP TEAM Mike Fogle, Chief Operating Officer Bill Copeland, Chief Financial Officer Samantha Blue, Senior Director of LIFE PACE Kelly Kirchhoff, Senior Director of Communications Alysha Hiltbrand, Director of Human Resources Lynn Wernimont, LIFE PACE Human Resources Director Roxanne King, Director of Administration Carolyn Blair, Director of Development Sarah Tirrell, Director of Vintage Housing

LIFE has been alongside seniors and caregivers at every turn, helping them remain safe and independent. I am proud of my colleagues for providing safe care, transportation, counseling, and other assistance. Their commitment remains strong in this ever-changing landscape. In these pages, you will read of LIFE’s programs and how they supported seniors. As you read, please be aware – as we are acutely aware – none of this work would be possible without you. We are out of breath, but the view is good. Thank you.

EILEEN BRADSHAW

President and CEO, LIFE Senior Services, LIFE PACE, Vintage Housing 4

LIFE SENIOR SERVICES


A LETTER FROM THE BOARD CHAIR I have always had a passion for seniors and because of the pandemic, worry about our seniors here in Tulsa. Are they getting the socialization, activity, medical attention, and nutrition they need and deserve? An organization such as LIFE allows me to worry less. It has been a pleasure to witness how LIFE has pivoted in so many ways to continue serving seniors over the past two years, despite the continuous roadblocks. I am proud to chair the board of an organization that continues to search and identify innovative ways to care for our Tulsa seniors. LIFE is a one-stop shop for families, caregivers, and seniors. This is possible through the vision and dedication of the leadership team and staff members. What excites me most about LIFE’s trajectory over the next two years is building and expanding upon the mission and programs currently in place. They have succeeded through some of the toughest of times in history during this pandemic, therefore, I have the utmost confidence that they can achieve their strategic goals yet to come. Thank you for getting engaged and reading more about LIFE. Please help spread the word in the community about this fantastic organization.

ANGELA COZORT

LIFE Senior Services Board Chair

BOARD OF DIRECTORS Angela Cozort, Chair James Dietz, Secretary Mike McMahon, Treasurer Maria Barnes Linda Burns Katie Childers Lauren Corbut Jonathan Christensen Michelle Evans Bill Hirsch Marcy Howerton Bob Rock Scott Shepherd Melanie Stewart Douglas W. Stewart, DO, MPH Sheri Wood Ex Officio: Eileen Bradshaw President & CEO

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ABOUT LIFE SENIOR SERVICES LIFE Senior Services is the trusted source for aging adults and their families. With a sharpened mission focus, LIFE Senior Services is poised to lead our community into a future where its older residents remain independent, healthy and engaged longer. Since 1973, LIFE Senior Services has provided programs, facilities and services designed to meet the needs of older adults across the continuum of care with choices and opportunities. The greater Tulsa community is unique in having a nonprofit senior service provider that integrates and links a comprehensive group of resources under one umbrella organization. LIFE’s reputation as a respected leader in aging services is grounded in its ability to address emerging needs as well as provide an efficient and effective one-stop shop approach to service delivery.

Together, we helped 80,000 older adults and caregivers. BELOW IS A LIST OF OUR SERVICE LOCATIONS: CENTRAL TULSA 5950 E. 31st. St., Tulsa LIFE’s Adult Day Health Center LIFE PACE Alternative Care site Medicare Assistance Program Tax Assistance Program SeniorLine Independent Case Management Caregiver Support Services Behavioral Health NORTH TULSA 902 E. Pine St., Tulsa LIFE’s Adult Day Health Center LIFE PACE clinic BROKEN ARROW 3106 S. Juniper Ave., Broken Arrow LIFE’s Adult Day Health Center 6

LIFE SENIOR SERVICES

LEGACY PLAZA 5330 E. 31st St., Suite 800, Tulsa LIFE’s Vintage Publications LIFE’s Volunteer Program ADvantage Case Management Administration SOUTHMINSTER PRESBYTERIAN CHURCH 3500 S. Peoria Ave., Tulsa LIFE’s Senior Center at Southminster EAST SIDE CHRISTIAN CHURCH 1427 South Indianapolis Ave., Tulsa LIFE’s Senior Center at East Side

VINTAGE HOUSING Locations in Tulsa and the surrounding areas, including Jenks, Owasso, Bixby, Broken Arrow, Coweta, Sapulpa, Collinsville, Glenpool, Bristow, Skiatook and Sand Springs * Statistics listed in this report represent fiscal year January 1, 2021 through December 31, 2021.


Washington

Osage

Nowata

Rogers Mayes

Pawnee Tulsa

Creek Wagoner

Okmulgee

Represents LIFE’s Service Locations

Muskogee

Represents LIFE’s Vintage Housing Locations

Represents LIFE’s Senior Centers

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ACCOLADES LIFE’s SeniorLine Named “Champion of Senior Health”

Blue Cross and Blue Shield of Oklahoma named LIFE’s SeniorLine referral program the 2021 “Champion of Senior Health” for protecting vulnerable older adults during the COVID-19 pandemic. SeniorLine staff and volunteers helped several thousand seniors get vaccination appointments through the state’s enrollment portal. Vaccination appointments were also made through partnerships with county health departments and other providers. Additionally, they arranged free transportation for those who needed it. The average enrollment call was 22 minutes, allowing staff to visit and help alleviate the fear and isolation seniors were experiencing. 8

LIFE SENIOR SERVICES

LIFE Senior Services Eileen Bradshaw Honored with a Paragon Award The past two years have been an extraordinary challenge for leaders at every level of private, public and nonprofit organizations. When leaders excel, they help their organizations and our community be more resilient and confront our greatest challenges. LIFE’s President and CEO Eileen Bradshaw was honored with a 2021 Paragon award in the nonprofit/senior sector for making a difference in our community during the pandemic response. One of the most vulnerable populations were seniors who suffered with fear, uncertainty and isolation. Under Eileen’s leadership, LIFE Senior Services and affiliates successfully served more than 80,000 seniors. Her nominator said, “Eileen has a profound passion for the work of nonprofit organizations in the Tulsa community and understands the importance of creative collaboration among community partners to serve more of our neighbors in need.”


VOLUNTEER PROGRAM LIFE launched Volunteers for LIFE in 2021. Featuring volunteer opportunities throughout the organization we can help find the perfect fit for nearly any schedule or aspiration. Volunteer opportunities extend outside of LIFE. With the addition of RSVP Tulsa to the catalog of LIFE’s programs, we are placing volunteers throughout Tulsa, Creek and Wagoner counties. We can also help a retiree find their volunteer passion through the recently launched Give 5, an innovative civic matchmaking program. Give 5 connects participants with nonprofit organizations to address our city’s needs and help find purpose and meaning in retirement.

“By enrolling in the Give 5 program, I could find the volunteer opportunity that best suits my passions and skills. I can’t say enough about how worthwhile Give 5 is to retirees and how much it will benefit those in need. I’d recommend the program to anyone with available time to volunteer.”

1,718

LIFE Volunteers

– Rob, Give 5 Participant REPORT TO THE COMMUNITY

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LIFE PACE (an affiliate of LIFE Senior Services)

LIFE PACE, a Program of All-Inclusive Care for the Elderly, is a comprehensive, coordinated senior healthcare program. Qualifying participants in the LIFE PACE program are transported to the LIFE PACE/Adult Day Health Center to receive healthcare, social services, nutritious meals and to participate in various rehabilitative and recreational activities. Additional services are also available for participants in their homes. The heart of LIFE PACE is the care that is provided by the interdisciplinary team of nurses, nutritionists, social workers, pharmacists, home care coordinators, occupational therapists and primary care physicians who jointly develop care plans to maximize function and independence for participants. PACE’s unique team-based approach results in positive health outcomes and dramatically reduces hospitalization and fall rates.

221

Participants The IDT is led by Dr. Lori Arney. Dr. Arney attended Northeastern State University where she obtained a BS, majoring in Cellular Biology with a minor in Chemistry. She went on to attend medical school at OSU College of Osteopathic Medicine. From there, Dr. Arney pursued a specialty in Internal Medicine spending three years in an Internal Medicine program serving as Chief Medicine Resident. Recently, Dr. Arney served as Medical Director for Cherokee Eldercare, one of three PACE programs in the state of Oklahoma.

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LIFE SENIOR SERVICES


Dr. Lori Arney, LIFE PACE Medical Director

“I was spending my days on the couch, in pain and feeling miserable. I joined LIFE PACE and it changed my life. I go to physical therapy twice a week and love visiting with the driver on the way there, my therapist, nurses and interacting with people in the clinic. I can walk upright now and I have no pain. It’s wonderful, just wonderful.” – Sandra, LIFE PACE Participant REPORT TO THE COMMUNITY

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LIFE SENIOR SERVICES


LIFE’S VINTAGE HOUSING (an affiliate of LIFE Senior Services)

Friendships flourish as residents live side-by-side in affordable, senior apartment communities. Designed especially for older adults with limited resources, Vintage Housing communities offer full-access to community-based services, fostering independence, socialization and the ability to age in place. Vintage Housing developments feature a one-building design with 32 to 48 senior apartment homes which lease for below-market rates to qualifying individuals. Each development offers multiple common areas which enhance socialization. By design, apartments include a full-size kitchen, comfortable living area, private bath and either one or two bedrooms. Inset entries create a “front porch” that residents often decorate to welcome neighbors and friends. Vintage Housing has received numerous regional and national awards including the APEX Award for excellence in affordable housing from the Oklahoma Housing Finance Agency.

17

Vintage housing apartment complexes

650

Seniors living independently in affordable housing

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“When I pick up my husband from Adult Day Health he walks out with the biggest smile on his face! He told me, “the only good thing about Alzheimer’s is the friends I have made.” He loves his friends in Adult Day. It’s a relief for me knowing I’m doing something right for him.” – Jodye, ADH Family Caregiver

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LIFE SENIOR SERVICES


ADULT DAY HEALTH LIFE’s Adult Day Health program provides a safe, friendly and therapeutic setting for at-risk seniors and adults with disabilities. Enriching daily activities are designed to maintain and enhance physical and mental capabilities. The program also offers health and nursing services, therapy, medication management and personal care. In addition, Adult Day Health makes respite for family caregivers possible and is a reliable source of support and encouragement. LIFE’s Adult Day Health Centers are accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). With more than 800 standards, CARF holds the highest international standards for service providers. Because the Adult Day program, facilities and staff meet the rigorous CARF standards, our participants and their families are assured the highest quality care.

351

Seniors and adults with disabilities served

19,904

Days of care and services

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CLUB LIFE Club LIFE’s early memory loss program addresses the unique needs of, individuals with younger onset Alzheimer’s disease and other related disorders. Club LIFE is designed to enhance memory, improve physical strength and balance, stimulate brain function and provide social support. Program activities include a variety of opportunities for participants to engage in one-on-one and group social events to decrease their feelings of isolation and depression in order to maintain and improve health. In addition, Club LIFE supports caregivers through personal consultation, education about early memory loss and support groups. “When my husband and I received his dementia diagnosis, I felt completely overwhelmed. My doctor, thankfully, referred me to LIFE Senior Services, particularly Club LIFE. It has been the best thing. Having someone at LIFE Senior Services to direct me has been extremely helpful. It’s so good for my husband to have social contact with others. People should remember that when someone receives this diagnosis, life isn’t over for them!” – Susan, Club LIFE Family Caregiver 16

LIFE SENIOR SERVICES


HOME CARE LIFE’s Home Care program provides a wide range of services that help older adults maintain dignity and independence in their preferred environment. Caregivers are carefully screened, trained, and supervised as they work to meet client needs.

11,292

Home Visits

20,933

Hours of care provided

Nursing care is provided to seniors who are recovering from illness or surgery or have health conditions that require medical monitoring. Nursing staff carry out physician orders to help with medication management and other specialized care. Home Care may entail visits from physical, speech, and occupational therapists who help clients regain and maintain speech, mobility, and other vital skills. LIFE’s Home Care support staff help clients with tasks like grocery shopping, cooking, and housecleaning. Companion and personal care aides keep older adults engaged in the community and make sure their grooming, nutritional, and other needs are met.

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SENIOR CENTERS LIFE’s two Senior Centers serve as a gateway to the area’s aging network – connecting older adults to a variety of programs that support healthy aging. Monthly activity calendars are filled with a lively combination of social, creative, educational and fitness activities. Compared with their peers, senior center members are healthier and have higher levels of social interaction and life satisfaction. Many members feel that the secret to remaining independent involves staying active, learning new things and sharing time with friends. Recognized by the Older Americans Act as community focal points, senior centers are integral parts of aging well and one of the most widely used services among older adults.

897

Senior Center Members

4,000+

Activities offered to active adults age 50+ thanks to a generous grant from UnitedHealthcare

“When people tell me that they are anxious about retiring, I say, don’t worry, there are plenty of things for you to do. Number one is to check out LIFE Senior Services. They are there to help you adjust. And of course to visit LIFE’s Senior Centers where the activities are fun, entertaining and good for us.” – Elizabeth, Senior Center Member 18

LIFE SENIOR SERVICES


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SENIORLINK The programs within SeniorLink collaboratively serve seniors and caregivers with vital home and community-based resources. LIFE EDU LIFE offers an array of educational seminars on resources and topics of interest to seniors and caregivers. Additionally, professionals in aging services can earn CEUs through LIFE EDU.

54,203

Seniors served

31,251

SeniorLine calls answered

7,290

Seniors supported by LIFE’s Case Managers

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LIFE SENIOR SERVICES

LIFE’s Case Management Program and Behavioral Health LIFE’s Case Management Program helps at-risk seniors and adults with disabilities by assessing needs and threats to their independence and coordinating community supports to help them remain safe and surrounded by the comforts of home. LIFE’s case managers develop personalized care plans based on each individual’s social, economic and environmental needs. When needed, case managers include one of LIFE’s behavioral health professionals to address mental and behavioral health issues.


LIFE’s Caregiver Support Services LIFE’s Caregiver Support Services offer the resources essential for reducing the exhaustion and stress often associated with family caregiving. Personal consultation, information and resources, seminars and support groups help make caregiving responsibilities much more manageable. LIFE’s SeniorLine LIFE’s SeniorLine is known across the metropolitan area by older adults, caregivers and professionals as the “first place to call.” Whether it is a simple question about aging services or a complex family situation, LIFE’s invaluable and well-trained SeniorLine staff provides instant access to hundreds of local, state and national resources. When someone contacts SeniorLine, they are guaranteed unbiased information to best suit their needs.

3,395

Behavioral Health clients served

12,267

Vaccination registrations/ transportation clients served

“I was scrambling to find information. I called LIFE’s SeniorLine and it was one of the best calls I’ve ever made. They went the extra mile and provided the help I needed.” – Frank, SeniorLine Caller

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MEDICARE AND TAX ASSISTANCE PROGRAMS Medicare Assistance Program The Medicare Assistance Program (MAP) at LIFE Senior Services provides accurate and objective information, counseling and assistance relating to Medicare, Medicare supplements, Medicare Advantage, long-term care and other related health coverage plans for Medicare beneficiaries, their representatives or persons soon to be eligible for Medicare. MAP at LIFE also provides unbiased information, education and personal assistance in comparing, selecting and enrolling in a Medicare Part D plan and applying for financial assistance to help pay for prescription drug costs. Tax Assistance Program The Tax Assistance Program (TAP) at LIFE Senior Services offers free tax counseling, tax preparation and electronic filing at no cost to seniors age 60 and above who have an annual income of $58,000 or less. LIFE is the only IRS-certified, non-AARP Tax Counseling for the Elderly site in Oklahoma.

“I enrolled in a prescription drug plan during LIFE’s open enrollment. My counselor was so helpful. She was able to find a plan that covered my medications at a savings of $51,854.” – Catherine, Friend of LIFE 22

LIFE SENIOR SERVICES

MAP

TAP

6,297

11,007

$3,201,063

1,616

Seniors reviewed coverage options

Saved in prescription drug costs

Seniors contacted LIFE for tax information

Tax returns prepared and e-filed by LIFE’s TAP volunteers


TRANSPORTATION LIFE’s transportation department was there for the community in its time of need, taking older adults to and from their appointments for COVID-19 vaccinations and boosters. Services expanded to those who lost access to transportation due to the pandemic, helping them travel to medical appointments. The fleet of LIFE Senior Services vehicles has grown to include wheelchair-accessible passenger vans that can comfortably accommodate anyone regardless of their mobility needs. LIFE’s drivers give clients a safe and dependable way to attend adult day health, go grocery shopping, and receive the therapy and healthcare they need.

8,906

One-Way Trips

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SENIOR LIVING GUIDE

VINTAGE PUBLICATIONS

24

LIFE SENIOR SERVICES


LIFE’s Vintage Guide to Housing & Services LIFE’s Vintage Guide to Housing & Services is northeast Oklahoma’s most trusted catalog of information, resources and services for seniors. The Guide features nearly 300 housing options categorized by level-of-care, 180 healthcare, hospice and specialty services and 700 community-based resources. LIFE’s Vintage Guide to Housing and Services has been recognized by the National Mature Media Awards as a top senior resource in the region.

35,000

Vintage Guides distributed annually

LIFE’s Vintage Newsmagazine LIFE’s award-winning publication is designed especially for today’s 50-plus population. Timely topics keep readers in the know about issues important to them – healthy aging, financial well-being, travel tips, brain games, restaurant reviews, things to do around town and more. The Newsmagazine is the proud recipient of numerous national and state awards, including the Achievement in Aging Award for Media Partner of the Year from the Oklahoma Human Services, Aging Services division.

60,000

Monthly readers

6,200

Distributed throughout the greater metro region each month

digital publications @issuu.com/vintagenewsmagazine REPORT TO THE COMMUNITY

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EMPLOYEES The employees of LIFE Senior Services and affiliates are what make it the aging services leader and employer of choice in the region.

In my 29 years working at LIFE, I’ve had the opportunity for career growth and many new experiences. I am very happy to be part of a truly dedicated group of people. – Mike, Site Manager

“I highly recommend LIFE to anyone who has a passion for helping others, especially older adults. Working at LIFE is such a fulfilling experience. The relationships that I’ve built with our seniors bring me joy every day.” – Iness, Site Manager

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LIFE SENIOR SERVICES

Why do I work for the Senior Centers at LIFE Senior Services? IT’S FUN! I love working with seniors to see the smile on their faces when they learn a new game, exercise, or find a new friend. – Melodie, Senior Center and Active Aging Coordinator

LIFE gives me the opportunity to advocate for our seniors, and I get to make a difference every day. That’s why I come to work! – Amberly, Activities Specialist


DISCOVER LIFE LIFE Senior Services Recognized As A Great Place To Work LIFE Senior Services is one of the nation’s top 25 small to midsize companies for aging services in 2021, according to Great Place to Work and Fortune magazine.

90%

of staff say LIFE is a great place to work

99%

feel good about their contributions to the community

95%

say they feel pride in what LIFE accomplishes

LIFE Senior Services celebrates each and every donor, volunteer, partner and advocate in the community who shares our mission to provide seniors with safety, independence and dignity as they move through the aging process. Thank you for supporting LIFE Senior Services.

LEARN MORE: LIFE Senior Services call LIFE’s SeniorLine (918) 664-9000 or toll-free (866) 664-9009 visit www.LIFEseniorservices.org email info@LIFEseniorservices.org @facebook.com/LIFEseniorservices @instagram.com/LIFEseniorservices LIFE PACE call (918) 949-9969 visit www.LIFEPACE.org Vintage Housing call (918) 664-9000 visit www.LIFE-vintagehousing.org

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MISSION

To promote and preserve independence for Seniors Today – Tomorrow – Always.

VALUES

Client Centered Develop healthy, compassionate relationships with those we serve, and continually strive to support our mission in all we do. Collaborative Work jointly and collaboratively to produce and create effective solutions. Adaptable Cooperate, remain open-minded, flexible, and demonstrate a willingness to learn. Exceptional Stewards Responsibly manage resources including time, money and property. Self-responsible Be accountable for your personal and professional responsibilities. Respectful of Others Create an atmosphere of valuing and accepting others.


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