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EFQM FORUM GOOD PRACTICE VISITS


THE JOURNEY TOWARDS EXCELLENCE...

...there is a continual improvement loop, feeding back the learning from the results achieved and using creativity and innovation to drive increased value for all the stakeholders.


EFQM FORUM SIDE EVENTS Bring your EFQM Forum experience to the next level with our Good Practice Visits to 4 organisations in Madrid. ABOUT THE EFQM FORUM The EFQM Forum is a once-a-year event in which over 400 business leaders congregate to learn, interact, network and this year, to discuss and learn about AGILITY in organisations as a way to achieve excellence. It provides unique networking opportunities and is infused with the atmosphere of connecting and sharing that characterises EFQM events, this year more than ever. Indeed, you can expect a blend of content composed of CEOs from top European organisations, entrepreneurs, thinkers, managers, artists and sports people as well as interactive sessions and adjacent events all on agility. There will also be some gamification experiences throughout the Forum. Now if you are looking for benchmarking and sharing opportunities, the 2017 edition of the EFQM Forum is the place to be with 4 Good Practice Visits hosted by: Enagas, 3M, Hospital Universitario Moncloa and the EFQM Global Excellence Award winner of 2016, Ayuntamiento de Alcobendas. Do not hesitate to contact EFQM for more information or to register at info@efqm.org

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01 PROGRAMME OF OCTOBER 24TH ENAGÁS – Organisational resilience as a key factor In an environment where efficiency and agility are decisive factors for success, continuous adaptability is a strategic imperative. Discover the characteristics that define a resilient organisation during this Good Practice Visit hosted by Enagás, a role model organisation on this very topic. It is the opportunity for you to visit the operational control room, network and maximise the learnings from your EFQM Forum experience. ORGANISATIONAL RESILIENCE AS A KEY FACTOR Enagás, an organisation recognised for Excellence 5 Star in December 2016, is delighted to invite you to its Good Practice Visit hosted on Tuesday October 24th, 2017. Join us for half a day and discover best practices on Organisational resilience as a key factor, a topic on every leader’s agenda. In an environment where efficiency and agility are decisive factors for success, continuous adaptability is a strategic imperative. Discover the characteristics that define a resilient organisation during this Good Practice Visit hosted by Enagás, a role model organisation on this very topic. It is the opportunity for you to visit the operational control room, network and maximise the learnings from your EFQM Forum experience During the event, you can expect to learn about: •

Rapid adaptation to client and market demands through long term strategies and sustainable management models: Enagás strategy for long-term sustainable growth in the context of energy transition and sustainable management model that ensures sustainable results in the economic, environmental and social spheres. Capacity to innovate and be enterprising: Enagás Open Innovation and

Entrepreneurship Program. Efficiency awareness: Achieving operational excellence through continuous improvement (Kaizen methodology), Digital Transformation and Energy Efficiency Plan. Visit to “ Operational control room”.

ABOUT Enagás is an international midstream gas company with infrastructures in eight countries: Spain, Mexico, Chile, Peru, Greece, Italy, Albania and Sweden. With almost 50-years history, Enagás has more than 12.000 km of pipelines and 8 LNG terminals. It is accredited as an independent TSO by the European Union. In Spain, Enagás has developed the key infrastructures for the Spanish Gas System, transforming it into an indicator for security and diversification of supply. The company is the main carrier of natural gas in Spain and also the Technical System Manager. Enagás is a listed company on the Spanish stock market, Ibex 35, with 95% free float. Its enterprise value is around 11 billion euros. Enagás is also a benchmark in sustainability: is the number one Spanish company in the 2017 Global 100 Index presented at the Economic Forum in Davos. More information can be found at www.enagas.es


Moncloa Hospital – IMPROVEMENT OF THE INTEGRATED INFORMATION SYSTEM On October 24th, we invite you to visit Hospital Moncloa the time of an evening to discover what made them a Role Model organisation. Visit this outstanding organisation and join a site visit as part of your EFQM Forum experience. IMPROVEMENT OF THE INTEGRATED INFORMATION SYSTEM Today, an efficient and future-proof Hospital Information System is a key component of a viable health system. On October 24th, we invite you to visit Hospital Moncloa the time of an evening to discover what made them a Role Model organisation. ABOUT The largest healthcare capacity of the HLA Group is located in the capital of Spain: HLA Moncloa University Hospital. This organisation, recognised for Excellence 5 Star, is committed to progress, the development of models focused on patients and on innovation, as well as the organisational changes that will improve and provide an effective response to the needs and expectations of their customers. During 2h30, visit this outstanding organisation and join a site visit as part of your EFQM Forum experience. 5


02 PROGRAMME OF OCTOBER 25TH 3M– Innovation through Agility - Morning session On October 25th, we invite you to spend half a day at 3M to learn from a Role Model organisation in the field of Innovation and Agility and visit their Innovation Centre.

INNOVATION THROUGH AGILITY

ABOUT

3M is a global innovation company that never stops inventing. Over the years, 3M’s innovations have improved daily life for hundreds of millions of people all over the world. On October 25th, we invite you to spend half a day at 3M to learn from a Role Model organisation in the field of Innovation and Agility and visit their Innovation Centre.

3M is fundamentally a science-based company. It produces thousands of imaginative products, and is a leader in scores of markets - from health care and highway safety to office products and abrasives and adhesives. Its success begins with 3M's ability to apply its technologies - often in combination - to an endless array of real-world customer needs. Of course, all of this is made possible by the people of 3M and their singular commitment to make life easier and better for people around the world.

Often called the “Innovation Machine”, 3M represents about 50.000 products and 100,000 patents, it is one of the most widely diversified organisations in the world. This was made possible with a consistent, coherent approach to management and innovation which you will learn about during 2h30 and a visit to their Innovation Centre. Every day at 3M, one idea always leads to the next, igniting momentum to make progress possible around the world. Don’t miss out on this opportunity to visit this outstanding organisation as part of your EFQM Forum experience.


Ayuntamiento de Alcobendas - Alcobendas, a Model City - Afternoon session Join us for an afternoon and discover best practices on the management model of the city of Alcobendas. ALCOBENDAS, A MODEL CITY • Ayuntamiento de Alcobendas, the EFQM Global Excellence Award Winner of 2016, is delighted to invite you to its Good Practice Visit hosted on Wednesday October 25th, 2017. Join us for an afternoon and discover best practices on the management model of the city of Alcobendas.

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Ayuntamiento de Alcobendas is a municipality that goes the extra mile for its citizens, sometimes delivering creative activities over and above its mandate to satisfy and exceed its customers’ needs despite a sometimes difficult environment. Last year, many aspects of the municipality’s management were recognised, including: Economic planning and management toward sustainability, responsible management and transparency but also Participation of its stakeholders in process and service design and decision of municipal policy. During the event, you can expect to learn about: • • •

13.15 – 14.30 Lunch (nearby restaurant) 14.30 – 15.15 Strategic Planning in Alcobendas 15.15- 16:00 Alcobendas HUB: Madrid

Living Business. 16.00 – 16.30 Case Study: SHARING THE EFQM EXCELLENCE AWARD. External and Internal Communication Plan about the maximum European award of City Council of Alcobendas. 16.30 – 17.15 Visit to the “Ciudad Deportiva Valdelasfuentes”. 17.15 – 18.30h Q & A session

ABOUT Alcobendas City Council is the public body that manages and runs the city, comprising the City Council itself and three boards: The Municipal Sports Council, the Board for Society and Culture and the Social Welfare Board. The city of Alcobendas has a population of 113,919 and can be found to the north of Madrid. It ranks highly in quality of life and living standards and offers excellent urban facilities on par with the very best cities of Europe.


EFQM Avenue des Olympiades 2 1140 Brussels, Belgium Tel +32 (2) 775 35 10 Fax +32 (2) 775 35 35 www.efqm.org

EFQM Forum - Good Practice Visits  

Good Practice Visits before our annual Forum: 24th - 25th October Enagás Moncloa Hospital 3M Alcobendas City Hall