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Good Practice Visit - 18 May 2017

AĂŠroports de Lyon - Managing with Agility

THE BACKSTAGE OF AIRPORT EXCELLENCE Good Practice Visit at Aéroports de Lyon, France Thursday 18 May 2017 Managing with Agility: Best Practices from the EFQM Excellence Award 2016 Aéroports de Lyon operates 2 platforms: L yon-Saint Exupery, a multimodal platform for commercial aviation, and Lyon-Bron for business aviation. Aéroports de Lyon animates, with less than 500 people, an ecosystem of 5,500 employees representing 220 companies and has developed expertise and assistance services with ADLMS SAS, a subsidiary in foreign airports and CargoPort-Freight. Lyon-Saint Exupery Airport handles nearly 10 million passengers a year in the 2nd economic region in France. During one day, you can really expect to discover an airport like never before and to enter the backstage of Aéroports de Lyon: the nerve centre of all operations, from passengers' journey to flight routes but also luggage dispatching. It will also be the occasion to discover the brand new Terminal 1 with its 70,000 square meters where we mix international and low cost carriers, making Aéroports de Lyon able to handle more than 15 million passengers! Furthermore, Aéroports de Lyon is planning a thematic lunch to ensure networking as well as discussions on specific topics of interest to enable you to bring actionable knowledge back. You can choose between: • • • • •

Strategy & policy; Human resources and innovation; Technical projects (IT, infrastructure); Customer experience (passengers experience); Corporate social responsibility and environment;

Agenda of the day

In 2016, 9 553 250 Passengers (+9,8%) 65% international traffic 115 direct destinations

To finish the day in the best manner, join us for cocktail dinner at 7PM, we'll show you a glimpse of our beautiful city...

08:00 - 08:45

Welcoming all participants

08:45 - 09:30

Introduction from Philippe Bernand, CEO, and the Management Team of Aéroports de Lyon - VINCI Airports Group

09:45 - 10:00

Welcome, access, badges and organisation of 3 groups

10:00 - 13:00

Visits for 3 groups with the Aéroports de Lyon team and partners • • •

45min: New Terminal 1: passengers' journey, check-in and control, retail and ambiance of the Places des Lumières; 45min: innovative and functional operational control centre (OCC), helps optimise real time operational management of the airport & lean management experience (Decision Making Center); 45 min: visit of the runway, luggage dispatching and firefighters station by bus;

13:00 - 14:30

Thematic Lunch at the Atelier des 2 Rives (Gastronomic Restaurant)

14:30 - 16:00

Workshop Mind Mapping around Best Practices illustrating the concept of Managing with Agility

16:30 - 17:00

News from EFQM

17:00 2

End of the day

Hotel Suggestions

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NH Hotel Lyon Airport **** Lyon-Saint Exupéry Airport (LYS), 915 Rue d'Espagne, 69125 Colombier-Saugnieu, France Tel: +33 4 72 23 05 50 Website: Hôtel Lyon Centre Beaux Arts**** 73-75 Rue du Président Edouard Herriot, 69002 Lyon, France Tel: +33 4 78 38 09 50 Website: Global et Cécile Lyon City Centre*** 21 Rue Gasparin, 69002 Lyon, France Tel: +33 4 78 42 58 95 Website:

Mercure Plaza République**** 5 Rue Jacques Stella, 69002 Lyon, France Tel: +33 4 78 37 50 50 Website: Hôtel Bayard Lyon Bellecour*** 23 Place Bellecour, 69002 Lyon, France Tel: +33 4 78 37 39 64 Website:

Registration Process In order to guarantee you the best experience while visiting Aéroports de Lyon and due to the type of organisation you will be visiting, here are a few points of consideration: 1. Please contact Cécile Collart from EFQM in order to express your interest in attending this event (; 2. Upon registration, please provide a valid readable colour copy of your Passport; 3. Please wait for confirmation from EFQM or Aéroports de Lyon before booking your travel arrangements; 4. The number of seats is limited and registration will close on May 2nd to enable Aéroports de Lyon to get you all the accreditations to access the restricted area of the airport; 5. Please bring to the event the original of the passport you sent upon registration; 6. Please avoid last minute registration, you may not be allowed to access the restricted area of the airport;


Plan to stay over the week-end in Lyon? Let us know, we can help you get the best of our city!

EFQM Avenue des Olympiades 2 1140 Brussels, Belgium Tel +32 (2) 775 35 11 Fax +32 (2) 775 35 35

Aéroports de Lyon - Event Brochure  

Aéroports de Lyon - Event Brochure

Aéroports de Lyon - Event Brochure  

Aéroports de Lyon - Event Brochure