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EFQM GLOBAL EXCELLENCE AWARD 2017 RECOGNITION BOOK


$_;o0f;1ঞˆ;o=|_;  Š1;ѴѴ;m1;‰-u7uo]u-ll;bv|ou;1o]mbv;!oѴ;o7;Ѵou]-mbv-ঞomvbm †uor; -m70;‹om7ķ‰_;|_;urubˆ-|;ķr†0Ѵb1oumomŊ=ouŊruoC|ĺ$_;v;-u;;Š1;ѴѴ;m|ou]-mbv-ঞomv‰b|_-mbm7bvr†|-0Ѵ; |u-1hu;1ou7o=v†11;vvbm|†umbm]v|u-|;]‹bm|o-1ঞom-m71omঞm†o†vѴ‹blruoˆbm]|_;bur;u=oul-m1;ĺ $_;  Š1;ѴѴ;m1;‰-u7uo]u-ll;bvv†rrou|;70‹om;o=|_;lov|1_-ѴѴ;m]bm]-vv;vvl;m|ruo1;vv;vĺ$o -vv;vvou]-mbv-ঞomv-m7b7;mঞ=‹uoѴ;lo7;Ѵru-1ঞ1;vķ-mbm|;um-ঞom-Ѵ|;-lo=Ɣ|oƕ;Šr;ub;m1;7ķvr;1bC1-ѴѴ‹ |u-bm;7l-m-];uvvr;m7om;‰;;homvb|;-m7-m-ˆ;u-];o=ƔƏƏ_o†uvbm|o|-Ѵr;u-rrѴb1-m|ĺ$_;‹u;ˆb;‰|_; l-m-];l;m|v‹v|;l-m7bm|;uˆb;‰bm7bˆb7†-Ѵv-v‰;ѴѴ-v]uo†rv|o-m-Ѵ‹v;_o‰;@;1ঞˆ;|_;ou]-mbv-ঞombv -]-bmv||_;  Š1;ѴѴ;m1;o7;Ѵĺ$_;=;;70-1hu;rou|ru;r-u;70‹|_;-vv;vvouvruoˆb7;-‰;-Ѵ|_o=ˆ-Ѵ†; -77bm]bmr†||o_;Ѵr|_;ou]-mbv-ঞomblruoˆ;-|-v|u-|;]b1Ѵ;ˆ;Ѵĺ$_;u;rou|v-u;|_;mru;v;m|;7|o-mbm7;r;mŊ 7;m|f†u‹|_-|7;1b7;v|_;Ѵ;ˆ;Ѵo=u;1o]mbঞom=ou;-1_olbm;;ĺ


FOREWORD Lรฉon Tossaint, _b;= ยŠ;1ย†เฆžยˆ;L1;u EFQM

  $_; u;1o]mbเฆžom0oohฤทrย†0ัดbv_;7;ยˆ;uย‹ย‹;-uฤทbvoย†uruoย†7;ยˆb7;m1;o=|_;]ัดo0-ัดัดย‹ย‰b7; vru;-7o=|_;  ยŠ1;ัดัด;m1;!;1o]mbเฆžomuo]u-ll;ฤท0-v;7om|_;  ยŠ1;ัดัด;m1;o7;ัดฤทย‰_;u; ย‰;u;1o]mbv;-ัดัดou]-mbv-เฆžomvย‰_b1_u;1;bยˆ;7-m !;1o]mbเฆžombm|_;r-v|ย‹;-uฤบ mฦ‘ฦฦฦ•ฤทย‰;-ัดvo1;ัด;0u-|;|_;=-1||_-|ฦ‘ฦ”ย‹;-uv-]oฤท|_;Cuv| ย‰-u7ย‰-v7;ัดbยˆ;u;77ย†ubm]|_;  ouย†lbm-7ub70ย‹bm]ย†-mo="r-bmฤบ $_;ยˆ-ัดย†;ruoยˆb7;70ย‹|_;-vv;vvl;m|v0-v;7om|_;  ยŠ1;ัดัด;m1;o7;ัดbv;ยŠ|u-ou7bm-uย‹ฤท;ยˆ;m lou;vo=ou|_;om;vo=|_;  ยŠ1;ัดัด;m1;ย‰-u7uo]u-ll;ฤบou;-m7lou;ou]-mbv-เฆžomv-u; bmvrbu;7|obmbเฆž-|;|_;buoย†um;ย‹|o ยŠ1;ัดัด;m1;ฤท1ย†ัดlbm-เฆžm]ย‰b|_|_;r-uเฆž1br-เฆžombm|_;ย†mbtย†;ัดo0-ัด  ยŠ1;ัดัด;m1;ย‰-u7uo]u-ll;ฤน|o0;u;1o]mbv;7-v-]ัดo0-ัดuoัด;ลŠlo7;ัดou]-mbv-เฆžom=ou ;ยŠ1;ัดัด;m1;ฤบ ัด;ยˆ;m_b]_r;u=oulbm]ou]-mbv-เฆžomvr-uเฆž1br-|;7bm|_;ฦ‘ฦฦฦ•ัดo0-ัด  ยŠ1;ัดัด;m1;ย‰-u7 uo]u-ll;ฤบ$_;ย‹u;1;bยˆ;7ยˆ-ัดย†;ลŠ-77bm]v|u-|;]b1=;;70-1h=uol-vv;vvouv1olbm]=uol-7bยˆ;uv;u-m]; o=ou]-mbv-เฆžomvฤท=uolrubยˆ-|;-m7rย†0ัดb1v;1|ouvฤท" v|o]ัดo0-ัดlย†ัดเฆžลŠm-เฆžom-ัดvฤท=uolbm7ย†v|ub;v-m7 v;uยˆb1;vฤบยˆ;uัถฦย‰-u7vv;vvouv=uolฦ‘ฦฦฦ•0uoย†]_|bm-ย‰b7;u-m];o=;ยŠr;ub;m1;-m7hmoย‰ัด;7];o= uoัด;lo7;ัดru-1เฆž1;vฤบ );-u;]ัด-7|o-mmoย†m1;|_-||_;ย†uย‹o=|_;ัดo0-ัด  ยŠ1;ัดัด;m1;ย‰-u77;1b7;7|_bvย‹;-u|o]bยˆ; |_;_b]_;v|u;1o]mbเฆžomฤท|_;  ยŠ1;ัดัด;m1;ย‰-u7|oฦ’ou]-mbv-เฆžomvฤนัด-v]oย‰oย†vbm]vvo1b-เฆžomฤธ !o0;u|ov1_l0ัด-b1_-1_ัด-m|ล_ล‘-m7 ย†0-b;ัด;1|ub1b|ย‹-m7)-|;u-ย†|_oub|ย‹ล )ล‘ฤบm -77bเฆžomฤทัถou]-mbv-เฆžomvย‰;u;u;1o]mbv;7-vubยŒ;)bmm;uv-m7b]_ัดย‹!;1oll;m7;7=ou|_;bu oย†|v|-m7bm]r;u=oul-m1;ฤบom]u-|ย†ัด-เฆžomv|o-ัดัดo=|_;lฤด "r;1b-ัด|_-mhย‹oย†|o-ัดัด|_;-vv;vvouv-m7|;-lัด;-7;uv=ou|_;bu1ollb|l;m|-m71om|ub0ย†เฆžomฤท-vย‰;ัดัด-v |_;ย†uย‹l;l0;uv-m7|_;|;-l-| ฤบ $_;  ยŠ1;ัดัด;m1;ย‰-u7uo]u-ll;ย‰bัดัด1omเฆžmย†;;ยˆoัดยˆbm]|o;l0u-1;|_;r-uเฆž1br-เฆžomo= ou]-mbv-เฆžomv-uoย†m7|_;]ัดo0;ฤบ);ย‰oย†ัด7ัดbh;|o;m1oย†u-];ou]-mbv-เฆžomvย‰ouัด7ย‰b7;|o;ยŠr;ub;m1;|_bv ;ยŠ1bเฆžm]foย†um;ย‹ฤบ

ยŠ1;ัดัด;m|!;]-u7vฤท เฃom$ovv-bm|

3


COMMITTED TO EXCELLENCE WHAT IS IT? ยˆ;m |_; ัดom];v| foย†um;ย‹ v|-u|v ย‰b|_ - vbm]ัด; v|;rฤบ $_;  ollbย‚;7 |o ยŠ1;ัดัด;m1; bv 7;vb]m;7 |o _;ัดr ;mvย†u; |_-| |_; Cuv| v|;r bv - v|;r bm |_; ub]_| 7bu;1เฆžomฤบ -mย‹ r;orัด; |_bmh |_-| blrัด;l;mเฆžm] |_;  ยŠ1;ัดัด;m1; o7;ัด bv - ัดom]ฤท 1olrัด;ยŠ -m7 ;ยŠr;mvbยˆ; ruo1;vvฤบ oย‰;ยˆ;uฤท |_-| bvmฤฝ| m;1;vv-ubัดย‹ |uย†;ฤบ lrัด;l;mเฆžm] |_; o7;ัด 1-m 0; -v vblrัด; ou -v 1olrัด;ยŠ-vย‹oย†1_oov;|ol-h;b|ฤบ ลv ollbย‚;7 |o ยŠ1;ัดัด;m1; bv -m -vv;vvl;m| -m7 u;1o]mbเฆžom v1_;l; |_-| _;ัดrv ย‹oย† bm|uo7ย†1; -m ;ยŠ1;ัดัด;m1;bmbเฆž-เฆžยˆ;bm|oย‹oย†uou]-mbv-เฆžom-m77;ัดbยˆ;u blruoยˆ;7u;vย†ัด|vฤบ|bv-m-1เฆžomลŠ0-v;7ัด;-umbm]ruof;1| |_-| ;m|-bัดv b7;mเฆž=ย‹bm]ฤท ruboubเฆžvbm] -m7 blrัด;l;mเฆžm] blruoยˆ;l;m| ruof;1|v ย†vbm] |_;  ยŠ1;ัดัด;m1; o7;ัด-m7! !ัดo]b1ฤบ $ฦาƒ! $( $ $_; uof;1| (-ัดb7-เฆžom orเฆžom 1omvbv|v o= |ย‰o v|-];vฤบ m |_; Cuv|ฤท ย‹oย† 1om7ย†1| - vblrัด; ";ัด=ลŠvv;vvl;m| -]-bmv| |_;  ยŠ1;ัดัด;m1; o7;ัดฤท =uolย‰_b1_ย‹oย† ย‰bัดัด7;Cm;ฦ’blruoยˆ;l;m|rัด-mvฤบm|_;v;1om7v|-];ฤท -mbm7;r;m7;m| (-ัดb7-|ouu;ยˆb;ย‰v|_;oย†|1ol;v 7;ัดbยˆ;u;7=uol|_;blruoยˆ;l;m|ruof;1|v-m7ruoยˆb7;v v|uย†1|ย†u;7=;;70-1hฤบ$_;ruo1;vv_-vฦ’v|;rv-m7ัด-v|v ฦ–|oฦฦ‘lom|_vฤบ ||_;;m7o=|_;ยˆ-ัดb7-เฆžomฤทย‹oย†ย‰bัดัดu;1;bยˆ;-=;;70-1h u;rou| 7;|-bัดbm] |_; v|u;m]|_v -m7 orrou|ย†mbเฆž;v =ou blruoยˆ;l;m| |_-| _-ยˆ; 0;;m o0v;uยˆ;7ฤบ = ย‹oย† 1-m 7;lomv|u-|;ย‹oย†l-m-];7|_;blruoยˆ;l;m|ruof;1|vbm -v|uย†1|ย†u;7=-v_bom-m7ย‹oย†_-ยˆ;l-7;1ัด;-uruo]u;vvฤท ย‹oย† ย‰bัดัด u;1;bยˆ; |_;  ollbย‚;7 |o ยŠ1;ัดัด;m1; u;1o]mbเฆžomฤบ

The perfect step to start your 1omเขผmย†oย†vblruoยˆ;l;m| journey!

$ฦ‘าƒ$ "" "" $ = ย‹oย† or| =ou |_; -vv;vvl;m| l;|_o7ฤท ย‹oย† ย‰bัดัด m;;7 |o ru;r-u; - v_ou| vย†0lbvvbom 7o1ย†l;m|ฤบ  ฦ‘  vv;vvouvย‰bัดัด|_;mvr;m7ฦ7-ย‹omลŠvb|;|o1olrัด;|;ัต |_;l;7bm|;uยˆb;ย‰vฤบ$_;ย‹ย‰bัดัด-vv;vvย‹oย†-m7ruo7ย†1; - =;;70-1h u;rou| -]-bmv| |_; ฦ– 1ub|;ub- o= |_;  ยŠ1;ัดัด;m1;o7;ัดฤบ =ย‹oย†vย†11;;7v1oubm]oยˆ;uฦ‘ฦฦrobm|vฤทย‹oย†ย‰bัดัดu;1;bยˆ; |_;ollbย‚;7|o ยŠ1;ัดัด;m1;ฦ‘"|-uu;1o]mbเฆžomฤบ WHY APPLY? โ€ข o1ย†vomv|u-|;]b1-ัดัดย‹blrou|-m|ruof;1|v โ€ข lruoยˆ;ย‹oย†uou]-mbv-เฆžomลvr;u=oul-m1; โ€ข mvเฆžัด-1ย†ัด|ย†u;o=1omเฆžmย†oย†vblruoยˆ;l;m| โ€ข mยˆoัดยˆ;ย‹oย†ur;orัด;-|-ัดัดัด;ยˆ;ัดv โ€ข !;1;bยˆ;ยˆ-ัดย†;-77bm];ยŠ|;um-ัด=;;70-1h โ€ข ;bm|;um-เฆžom-ัดัดย‹u;1o]mbv;7 $_; ollbย‚;7 |o ยŠ1;ัดัด;m1; uo]u-ll; bv - vblrัด; ลŸ ;-vย‹ v|;r =ou ou]-mbv-เฆžomv ou ย†mb|v ย‰_o -u; fย†v| 0;]bmmbm] |o ;ยŠrัดou; ย‰-ย‹v |o blruoยˆ; |_;bu 0ย†vbm;vv -rruo-1_ฤบ|ย‹rb1-ัดruoCัด;o=-m-rrัดb1-m|ou]-mbv-เฆžom ัดoohv-v=oัดัดoย‰vฤน โ€ข $_;ย‹ _-ยˆ; ;ยŠr;ub;m1; o= bm|uo7ย†1bm] blruoยˆ;l;m| bmbเฆž-เฆžยˆ;v 0ย†| 1_-m]; bv l-m-];7 -7ลŠ_o1ฤท moย‰ bm|;u;v|;7bm|-hbm]-mou]-mbv-เฆžomลŠย‰b7;r;uvr;1เฆžยˆ;ฤบ โ€ข $_;ย‹l;-vย†u;|_;bur;u=oul-m1;ย†vbm]l-bmัดย‹bm|;um-ัด l;-vย†u;v ย‰b|_ ัดb||ัด; ย†v; o= ;ยŠ|;um-ัด 1olr-ubvomv -v |_;0-vbv=ou|-u];|v;||bm]ฤบ mย‹ou]-mbv-เฆžomou0ย†vbm;vvย†mb|1-m-rrัดย‹-|-mย‹เฆžl;ฤท u;]-u7ัด;vvo=|_;buัดo1-เฆžomฤทvbยŒ;ouv;1|ouฤบัด;-v;mo|; |_-||_;ou]-mbv-เฆžomm;;7v|o0;-m ;l0;uฤบ 1-m_;ัดrย‹oย†|ov|-u|ย‰b|_|_;"|-u|"blrัด;m;ลŠ -ย‹)ouhv_orฤบ


RECOGNISED FOR EXCELLENCE CHART YOUR PROGRESS

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!;1o]mbv;7 =ou ยŠ1;ัดัด;m1; bv 0-v;7 om -m ;ยŠ|;um-ัด -vv;vvl;m| o= ย‹oย†u ou]-mbv-เฆžomฤฝv oยˆ;u-ัดัด r;u=oul-m1; -m7 -1_b;ยˆ;l;m|vฤบ ย‹ -rrัดย‹bm] |_;  ยŠ1;ัดัด;m1; o7;ัดฤท ย‹oย† ย‰bัดัด ย†m7;uv|-m7 _oย‰ ;@;1เฆžยˆ;ัดย‹ ย‹oย†u 1ย†uu;m| l-m-];l;m| ru-1เฆž1;v -u; 7;ัดbยˆ;ubm] |_; v|u-|;]b1 o0f;1เฆžยˆ;v ย‹oย† _-ยˆ; 7;Cm;7ฤบ !;1o]mbv;7 =ou ยŠ1;ัดัด;m1; ย‰bัดัด _;ัดr ย‹oย† |o 7bv1oยˆ;uัด;-umbm]ลŸblruoยˆ;l;m|orrou|ย†mbเฆž;vฤบ

3 Stars โ€ข -v7;lomv|u-|;7b|v-0bัดb|ย‹|oัด;-71_-m];v โ€ข "ol; ]oo7 l-m-];l;m| ru-1เฆž1;v -u; bm rัด-1;-m7blr-1|rovbเฆžยˆ;ัดย‹om|_;u;vย†ัด|vo= |_;ou]-mbv-เฆžom

= ย‹oย† -rrัดย‹ =ou !;1o]mbv;7 =ou ยŠ1;ัดัด;m1;ฤท ย‹oย†m;;7|o1u;-|;-m7vย†0lb|--m-];l;m| o1ย†l;m||_-|1omvbv|vo=|_;;ย‹m=oul-เฆžom -m7 ;ย‹ !;vย†ัด|v o= |_; ou]-mbv-เฆžom -m7 |_; ;m-0ัด;u l-rฤบ ฦ’ |o ฦ•  vv;vvouv ย‰bัดัด |_;m vr;m7 ฦ’ |o ฦ” 7-ย‹v omลŠvb|; |o 1olrัด;|; bm|;uยˆb;ย‰vฤบ $_;ย‹ ย‰bัดัด -vv;vv ย‹oย† -m7 ruo7ย†1; - =;;70-1h u;rou| -]-bmv| |_; ฦ– 1ub|;ub- o= |_;  ยŠ1;ัดัด;m1;o7;ัดฤบ WHY APPLY? โ€ข u;-|; ;m|_ย†vb-vl -m7 ;m1oย†u-];l;m| =ou blruoยˆ;l;m| โ€ข ;ยˆ;ัดorou]-mbv-เฆžom-ัด1ย†ัด|ย†u;o=;ยŠ1;ัดัด;m1; โ€ข "blrัด; ruo1;vv |_-| 7;ัดbยˆ;uv bm7;r;m7;m| ยˆ-ัดย†;ลŠ-77bm]=;;70-1h โ€ข lruoยˆ;7r;u=oul-m1; โ€ข u;-|; vย†v|-bm-0ัด; ;ยŠ1;ัดัด;m1; =ou ย‹oย†u v|-h;_oัด7;uv โ€ข m|;um-เฆžom-ัด u;1o]mbเฆžom |_-| ย‰bัดัด ;m_-m1; |_;ยˆ-ัดย†;-m7bl-];o=ย‹oย†uou]-mbv-เฆžom WHO CAN APPLY? $_; !;1o]mbv;7 =ou ยŠ1;ัดัด;m1; -rrัดb1-เฆžom bv or;m =ou  ;l0;uv omัดย‹ฤบ $_; !;1o]mbv;7=ou ยŠ1;ัดัด;m1;bv7;vb]m;7=ou|_ov; ou]-mbv-เฆžomvou0ย†vbm;vvย†mb|v|_-|-u;ย‰;ัดัดom |_;buย‰-ย‹|oou]-mbv-เฆžom-ัด;ยŠ1;ัดัด;m1;ฤบ |ย‹rb1-ัดruoCัด;o=-m-rrัดb1-m|ou]-mbv-เฆžomฤน โ€ข ov|blrou|-m|u;vย†ัด|v_-ยˆ;0;;mblruoยˆbm] =ou ฦ’ ย‹;-uv -m7 _-ยˆ; vol; ;ยŠ|;um-ัด 1olr-u-เฆžยˆ;7-|-|orย†||_;lbm|o1om|;ยŠ| โ€ข -fou ruo1;vv;v -u; 7;Cm;7ฤท 1om|uoัดัด;7ฤท u;]ย†ัด-uัดย‹ u;ยˆb;ย‰;7 -m7 vol; 1ัด;-u blruoยˆ;l;m|bm-rruo-1_;voยˆ;uเฆžl;1-m0; 7;lomv|u-|;7 โ€ข -ยˆ;-vv;vv;7|_;lv;ัดยˆ;v-]-bmv||_;  ยŠ1;ัดัด;m1; o7;ัด -m7 _-ยˆ; 1omC7;m1; |o v1ou;-0oยˆ;ฦ’ฦฦrobm|v

4 Stars โ€ข ;u=oulvย‰;ัดัดbm-mย†l0;uo=-u;-v-m7|-h;v 1_-m];v;uboย†vัดย‹ โ€ข ;||_bm]v7om;-m71-m7;lomv|u-|;b|_-v bmยˆ;v|;7 bm vol; o= |_; ru-1เฆž1;v |_-| ย‰bัดัด ัด;-7|ovย†11;vv โ€ข !;vย†ัด|v-u;blruoยˆbm] 5 Stars โ€ข v - _b]_ r;u=oulbm] ou]-mbv-เฆžom ย‰_;u; 1_-m];bvl-m-];7 โ€ข lruoยˆ;vฤทu;Cm;v-m7vblrัดbC;v|_;ru-1เฆž1;v b|ย†v;v|o-1_b;ยˆ;b|v]o-ัดv โ€ข 1_b;ยˆ;vu;vย†ัด|vbmัดbm;ย‰b|_|_;v|u-|;]ย‹ DOCUMENTS NEEDED โ€ข "b]m;7-rrัดb1-เฆžom=oulล‹-ยˆ-bัด-0ัด;om ย‰ย‰ย‰ฤบ;=tlฤบou] โ€ข -m-];l;m|7o1ย†l;m|ย‰b|_  ลŠ ;ย‹bm=oul-เฆžomลŸh;ย‹u;vย†ัด|v  ลŠ m-0ัด;ul-r FEEDBACK โ€ข ย†bัด7v - 1ัด;-u ย†m7;uv|-m7bm] o= |_; ou]-mbv-เฆžomฤทb|vv|u-|;]ย‹-m71_-ัดัด;m];v โ€ข ;ัดrv |_; ou]-mbv-เฆžom |o =o1ย†v om ย‰_-| bv blrou|-m|=oub|v=ย†|ย†u; โ€ข "เฆžlย†ัด-|;v|_;b7;mเฆžC1-เฆžomo=ru-1เฆž1-ัดm;ยŠ| v|;rv-m7_oย‰|oblruoยˆ; โ€ข ! !v1oubm]

ฤผ)bmmbm] |_;  ย‰-u7 l-h;v ย†v ;ยŠ|u;l;ัฒย‹ ruoย†7 0;1-ย†v; b| bv -m blrou|-m| u;1o]mbเขผom =ou ย†v om oย†u ฤผoย†um;ย‹|oย‰-u7v ยŠ1;ัฒัฒ;m1;ฤฝฤธ[;u_-ยˆbm]0;;m-ย‰-u7;7 |_; ubยŒ;bm|_;1-|;]ouย‹ฤผ-m-]bm]0ย‹uo1;vv;vฤฝ |ย‰o ย‹;-uv -]oฤถ |_bv ย‹;-uฤปv ย‰-u7 7;lomv|u-|;v |_-| ย‰; _-ยˆ; 7;ยˆ;ัฒor;7 oย†u ;ยŠ1;ัฒัฒ;m1; -rruo-1_ ;ยˆ;m =ย†u|_;u oยˆ;u |_; ัฒ-v| |ย‰o ย‹;-uvฤธ ;bm]ฤถ |_;u;=ou;ฤถ r;u1;bยˆ;7 -v - 1omเขผmย†oย†vัฒย‹ blruoยˆbm] ou]-mbv-เขผom bv - |u;l;m7oย†v -1hmoย‰ัฒ;7]l;m|-m7-0b]loเขผยˆ-|ou=ouย†vฤธฤฝ !o0;u|ov1_l0ฤถ-ubัฒ-m|ลŽ|-ัฒย‹ลล‰  ยŠ1;ัฒัฒ;m1; ย‰-u7)bmm;ubmฦฦฦŽฦ‘

5


EFQM GLOBAL EXCELLENCE AWARD PROGRAMME $_; o0f;1เฆžยˆ; o= |_;  ัดo0-ัด ยŠ1;ัดัด;m1; ย‰-u7 uo]u-ll; bv |o u;1o]mbv; 0;v| r;u=oulbm]ou]-mbv-เฆžomvbm ย†uor;-m70;ย‹om7ฤท ย‰_;|_;u rubยˆ-|;ฤท rย†0ัดb1 ou momลŠ=ouลŠruoC|ฤบ | u;1o]mbv;v v;1|ou ัด;-7;uv ย‰b|_ -m bm7bvrย†|-0ัด; |u-1h u;1ou7 o= vย†11;vv bm |ย†umbm] v|u-|;]ย‹ bm|o -1เฆžom -m7 1omเฆžmย†oย†vัดย‹ blruoยˆbm] |_;bu ou]-mbv-เฆžomฤฝvr;u=oul-m1;ฤบ $_;  ัดo0-ัด ยŠ1;ัดัด;m1; ย‰-u7 uo]u-ll; bv vย†rrou|;7 0ย‹ om; o= |_; lov| ub]ouoย†v -vv;vvl;m| ruo1;vv;vฤบ $o b7;mเฆž=ย‹ |_; molbm;;vฤท - |;-l o= ฦ” |o ฦ• bm|;um-เฆžom-ัด ;ยŠr;ub;m1;7 l-m-];uv vr;m7 om; ย‰;;h om -rrัดb1-m|vฤฝvb|;ฤทou-m-ยˆ;u-];o=ฦ”ฦฦ_oย†uvr;u -rrัดb1-m|ฤน u;ยˆb;ย‰bm] 7o1ย†l;m|vฤท bm|;uยˆb;ย‰bm] -m7 -m-ัดย‹vbm] |_; ou]-mbv-เฆžom -]-bmv| |_;  ยŠ1;ัดัด;m1; o7;ัดฤบ $_; =;;70-1h =uol |_; -vv;vvou |;-lv -u; |_;m ru;v;m|;7 |o -m bm7;r;m7;m| fย†uย‹ |_-| 7;1b7;v |_; ัด;ยˆ;ัด o= u;1o]mbเฆžom=ou;-1_olbm;;ฤบ WHY APPLY? โ€ข m_-m1;ย‹oย†u0u-m7bl-];-m7u;rย†|-เฆžom โ€ข bm7oย†|_oย‰]oo7ย‹oย†-u;-m77bv1oยˆ;uย‹oย†u |uย†;ro|;mเฆž-ัด โ€ข oเฆžยˆ-|;-m7;m;u]bv;ย‹oย†ur;orัด; โ€ข !;1;bยˆ; bm7;r;m7;m|ฤท v|-h;_oัด7;u =o1ย†vv;7 ยˆ-ัดย†;ลŠ-77bm]=;;70-1h โ€ข mmoย†m1;ย‹oย†uvย†11;vv-m7fobm|_;)bmm;uvฤฝ 1ัดย†0 WHO CAN APPLY? $_; ย‰-u7 bv or;m |o -mย‹ ou]-mbv-เฆžom 0ย†| -rrัดb1-m|vlย†v|_-ยˆ;u;1;bยˆ;7ฦ”"|-u!;1o]mbv;7

=ou ยŠ1;ัดัด;m1; ou ;tย†bยˆ-ัด;m| |_uoย†]_ -เฆžom-ัด ย‰-u7v 0;=ou; |_;ย‹ 1-m ;m|;u |_; ย‰-u7 ruo1;vvฤบ Europe $_; ย‰-u7 bv or;m |o ;ยˆ;uย‹ _b]_ r;u=oulbm] ou]-mbv-เฆžombm ย†uor;bm1ัดย†7bm]ฤน โ€ข &oย†m|ub;v โ€ข u]-mbv-เฆžomv bm 1oย†m|ub;v _-ยˆbm] -m  r-u|m;uouu;ru;v;m|-เฆžom-m7m-เฆžom-ัดย‰-u7 ruo1;vv Outside Europe โ€ข u;ลŠu;tย†bvb|;v|_-|m;;7|o0;=ย†ัดCัดัด;7bm1ัดย†7;ฤน -rrัดb1-m|vm;;7|o-1_b;ยˆ;ฦ”v|-u!;1o]mbv;7 =ou ยŠ1;ัดัด;m1;7bu;1|ัดย‹|_uoย†]_  DOCUMENTS NEEDED โ€ข "b]m;7-rrัดb1-เฆžom=oulล‹-ยˆ-bัด-0ัด;-| ย‰ย‰ย‰ฤบ;=tlฤบou] โ€ข -m-];l;m|7o1ย†l;m|ย‰b|_  ลŠ ;ย‹bm=oul-เฆžomลŸh;ย‹u;vย†ัด|v  ลŠ m-0ัด;ul-r FEEDBACK โ€ข o1ย†v;vom|_;ou]-mbv-เฆžomฤทb|vv|u-|;]ย‹-m7 1_-ัดัด;m];v โ€ข ;ัดrv |_; ou]-mbv-เฆžom |o =o1ย†v om ย‰_-| bv blrou|-m|=oub|v=ย†|ย†u; โ€ข "เฆžlย†ัด-|;v|_;b7;mเฆžC1-เฆžomo=ru-1เฆž1-ัดm;ยŠ| v|;rv-m7_oย‰|oblruoยˆ; โ€ข ! !v1oubm]


EFQM GLOBAL EXCELLENCE AWARD 2017 ) !"( !( ) Award Winners ัฒ-v]oย‰oย†vbm] vvo1b-เขผom

!o0;u|ov1_l0ฤถ ัฒ-b1_-1_ัฒ-m|

ย‰-u7ย‰bmm;u &mb|;7bm]7ol

ย‰-u7ย‰bmm;u ;ul-mย‹

ย†0-b ัฒ;1|ub1b|ย‹-m7 )-|;uย†|_oub|ย‹ลˆ ) ย‰-u7ย‰bmm;u &mb|;7u-0 lbu-|;v

Prize Winners !o0;u|ov1_ฤถ !o7;ยŒัฒ-m|

;ub-|ub1;-ัฒ|_ ;m|u;vo=|_;1b|ย‹o=u-ยŒ

ubยŒ;ย‰bmm;u u-m1;

ubยŒ;ย‰bmm;u ย†v|ub-

ov1_-uย†ัฒเขผl;7b- ou|ย†]-ัฒ"ฤธฤธ

ovrb|-ัฒ&mbยˆ;uvb|-ubo m=-m|- ัฒ;m-

ubยŒ;ย‰bmm;u ou|ย†]-ัด

ubยŒ;ย‰bmm;u Spain

"-mb|-vovrb|-ัฒ;v

$-uvย†v;ัฒ;7bย‹;vb ลŽย†mb1br-ัฒb|ย‹ล

ubยŒ;ย‰bmm;u Spain

ubยŒ;ย‰bmm;u $ย†uh;ย‹

Highly Commended );v|o|_b-moย†m1bัฒ

-m7oourou-เขผomoัฒ-m7

b]_ัดย‹oll;m7;7 &mb|;7bm]7ol

b]_ัดย‹oll;m7;7 oัด-m7

7


GLASGOW HOUSING ASSOCIATION AWARD WINNER ัด-v]oย‰ oย†vbm] vvo1b-เฆžomฤฝv lbvvbom |o 1u;-|; ฤพ;ย‚;u _ol;vฤท ;ย‚;u ัดbยˆ;vฤท - ;ย‚;u ัด-v]oย‰ฤฟ _-v |u-mv=oul;7 mo| omัดย‹ _ol;v -m7 1ollย†mbเฆž;v -1uovv "1o|ัด-m7ฤฝvัด-u];v|1b|ย‹ฤท0ย†||_;-l0bเฆžomv-m7;ยŠr;1|-เฆžomvo=|_;|_oย†v-m7vo= r;orัด;ย‰_oัดbยˆ;bm|_;lฤบ ฤฝvลฌฦฤบัถ0bัดัดbombmยˆ;v|l;m|ruo]u-ll;ลŠ|_; ัด-u];v| o= b|v hbm7 bm ย†uor; ลŠ _-v lo7;umbv;7 -m7 blruoยˆ;7 oยˆ;u ฦ•ฦฤทฦฦฦ vo1b-ัด _ol;v vbm1; ฦ‘ฦฦฦ’ฤทย‰_bัด;b|v0ย†bัด7bm]ruo]u-ll;_-v1u;-|;7 lou; |_-m ฦ‘ฦฦฦ m;ย‰ _oย†v;v -m7 -r-u|l;m|vฤท ย‰b|_-mo|_;uฦ‘ฦ”ฦฦbm|_;rbr;ัดbm;ฤบ

ลœ;ย‚;uol;vฤถ;ย‚;ubยˆ;vฤถ-;ย‚;uัฒ-v]oย‰ลœ $_bv r_ย‹vb1-ัด |u-mv=oul-เฆžom o= |_; 1b|ย‹ _-v 0;;m -11olr-mb;7 0ย‹ - u;ยˆoัดย†เฆžom bm vย†rrou| v;uยˆb1;v ruoยˆb7;7 |o ัด-v]oย‰ |;m-m|v 0ย‹ r-vvbom-|;ฤท ;ยŠr;u| v|-@ ย‰_o ัดbยˆ; -m7 0u;-|_; ฤฝvm-เฆžom-ัดัดย‹ลŠu;1o]mbv;7ฤพ$_bmh+;vฤฟ1ย†ัด|ย†u;ฤบ $_;v; -u; _oย†vbm]ฤท u;r-buvฤท ;mยˆbuoml;m|-ัด -m7 vย†rrou|oL1;uvย‰_oย‰;ัด1ol;-m7;l0u-1;|_; orrou|ย†mb|ย‹ |o |uย†v| |_;bu oย‰m fย†7]l;m| -m7 7;1bvbomลŠl-hbm]|o7;ัดbยˆ;u_b]_ัดย‹ลŠr;uvom-ัดbv;7ฤท -ย‰-u7ลŠย‰bmmbm]v;uยˆb1;vฤบ | bv - tย†-ัดb|ย‹ -m7 bm|;mvb|ย‹ o= v;uยˆb1; =ov|;u;7 0ย‹r-|1_vbยŒ;vo=fย†v|ฦ‘ฦฦ|;m-m|vฤท|_;vl-ัดัด;v|

bm&vo1b-ัด_oย†vbm]ฤบ uom|ัดbm;v|-@-u;;m-0ัด;7 -m7vย†rrou|;7|o|-bัดou-m71ย†v|olbv;v;uยˆb1;v om-mย†mr-u-ัดัด;ัด;70-vbvฤบ $_;u;vย†ัด|bv|_;ruoยˆbvbomo=-1olru;_;mvbยˆ; u-m]; o= ย†mubยˆ-ัดัด;7 v;uยˆb1;v |o l-mย‹ o= "1o|ัด-m7ฤฝvlov|1_-ัดัด;m];71ollย†mbเฆž;vฤบ$_;v; u-m]; =uolย‰;ัด=-u; 0;m;C|vฤท Cm-m1b-ัด -m7 =ย†;ัด -7ยˆb1;|oru-1เฆž1-ัด_;ัดr|ovย†v|-bm|;m-m1b;v-m7 =u;;u;1ย‹1ัด;7=ย†umb|ย†u;ฤบ ฤฝv rbยˆo|-ัด uoัด; bm ฦ‘ฦฦัต bm v;เฆฎm] ย†r -m7 vย†rrouเฆžm] b|v r-u;m| 1olr-mย‹ฤฝv 1_-ub|-0ัด; ou]-mbv-เฆžomฤท |_; )_;-|ัด;ย‹ oย†m7-เฆžomฤท ย†m7;urbmv b|v ฤพ;ย‚;u bยˆ;vฤฟ lbvvbomฤท rัด-1bm] u;m;ย‰;7=o1ย†vomu;7ย†1bm]roยˆ;u|ย‹-m7vo1b-ัด ;ยŠ1ัดย†vbomฤท bm1u;-vbm] ;lrัดoย‹-0bัดb|ย‹ฤท -11;vv |o ;7ย†1-เฆžom -m7 7b]b|-ัด bm1ัดย†vbom -m7 ruoยˆb7bm] orrou|ย†mbเฆž;vbmvrou|-m7|_;-u|vฤบ


Ľv u;r†|-ঞom -v - _b]_Ŋr;u=oulbm] 0†vbm;vv |_-| rѴ-1;v ]u;-| ;lr_-vbv om v;1|ouŊѴ;-7bm] bmmoˆ-ঞom -m7 1†v|ol;u =o1†v bv - =-1|ou bm b|v v|uom] u;Ѵ-ঞomv_brv ‰b|_ |_; "1oমv_ -m7 & ]oˆ;uml;m|vķ -v ‰;ѴѴ -v 0o7b;v v†1_ -v |_; _-u|;u;7mvঞ|†|;o=o†vbm]ĺ

$_uo†]_|_; o†m7-ঞomķ-m7bmbঞ-ঞˆ;vķv†1_-v |_;)_;-|Ѵ;‹Ѵ;7];-m7o7;umrru;mঞ1;v_br uo]u-ll;ķ  o@;uv |;m-m|v -m7 |_;bu =-lbѴb;v - u-m]; o= ;lrѴo‹-0bѴb|‹ -m7 |u-bmbm] orrou|†mbঞ;vĺ o =;‰;u |_-m ƒƒƐ o7;um rru;mঞ1;v_-ˆ;|-h;m|_;buCuv|v|;rvbm-1-u;;u bm_o†vbm]vbm1;ƑƏƏƖķ‰_bѴv||_;_-m]bm]bˆ;v ruo]u-ll; ruoˆb7;v ƔƏ †m;lrѴo‹;7 |;m-m|v -mm†-ѴѴ‹‰b|_ƐƑlom|_vo=r-b7|u-bmbm]-m7‰ouh ;Šr;ub;m1;ķ-v‰;ѴѴ-vr;uvom-Ѵ7;ˆ;Ѵorl;m|-m7 |_;orrou|†mb|‹|o;-umt†-ѴbC1-ঞomvĺ

|v v|-0Ѵ; Cm-m1b-Ѵ rovbঞom -m7 t†-Ѵb|‹ -m7 v|u;m]|_ o= b|v _o†vbm] -vv;|v -m7 ƒƏŊ‹;-u 0†vbm;vv rѴ-m _-ˆ; 0;;m bmv|u†l;m|-Ѵ |o |_; v†11;vv o= )_;-|Ѵ;‹ uo†r bm -‚u-1ঞm] oˆ;u ŬѵƏƏ lbѴѴbom o= rubˆ-|; -m7 r†0Ѵb1 bmˆ;v|l;m| oˆ;u |_; r-v| =o†u ‹;-uvĺ m7 ‰_‹  bv bm ]u;-| v_-r; ]obm] =ou‰-u7 |o 0†bѴ7 om b|v l-m‹ -1_b;ˆ;l;m|vo=|_;r-v|7;1-7;ĺ

"|u-|;]b1r-u|m;uv_brv‰b|_u;]bom-Ѵ-m7m-ঞom-Ѵ ou]-mbv-ঞomv;m-0Ѵ;|o|u-mv=oulr;orѴ;Ľv Ѵbˆ;vbmo|_;u‰-‹v-m7|o|-1hѴ;vol;o=|_;0b] bvv†;v o= |_; 7-‹ķ v†1_ -v _ol;Ѵ;vvm;vvķ -mঞŊ vo1b-Ѵ0;_-ˆbo†u-m7Cu;v-=;|‹ĺĽvrbom;;ubm] oll†mb|‹ lruoˆ;l;m| -u|m;uv_br Őő ŋ Ѵbmhbm]‰b|_"1o|Ѵ-m7Ľvm-ঞom-ѴroѴb1;-m7Cu;-m7 u;v1†; v;uˆb1;v Ŋ 1omঞm†;v |o ‰bm rѴ-†7b|v -m7 u;1o]mbঞomm-ঞom-ѴѴ‹-m7bm|;um-ঞom-ѴѴ‹ĺ

Ѵ-v]o‰o†vbm]vvo1b-ঞom )_;-|Ѵ;‹o†v;ķƑƔo1_u-m;"|u;;|ķѴ-v]o‰ƐƐ ‰‰‰ĺ]_-ĺou]ĺ†h |-ѴhŠ]_-ĺou]ĺ†h

9


ROBERT BOSCH GMBH PLANT BLAICHACH, IMMENSTADT AWARD WINNER

$_;ov1_uoย†rbv-ัด;-7bm]]ัดo0-ัดvย†rrัดb;uo=|;1_moัดo]ย‹-m7v;uยˆb1;vฤบ$_;1olr-mย‹;lrัดoย‹v -uoย†m7ฦ’ฦ–ฦฤทฦฦฦ-vvo1b-|;vย‰ouัด7ย‰b7;ฤท-m7];m;u-|;7v-ัด;vo=ลจฦ•ฦ’ฤทฦ0bัดัดbombmฦ‘ฦฦัตฤบ )b|_-ย‰ouh=ou1;o=-0oย†|ฦ’ฤทฦ”ฦฦr;orัด;ฤท|_;ov1_ัด-b1_-1_ล†ll;mv|-7|rัด-m|bv|_;0b]];v| bm7ย†v|ub-ัด ;lrัดoย‹;u bm |_; ัดัด]เขœย† u;]bom -m7 l-bmัดย‹ l-mย†=-1|ย†u;v ;ัด;1|uomb1 0u-h; 1om|uoัด vย‹v|;lvล"-m7 "ลฃล‘ฤทbmf;1เฆžom1olrom;m|v-m7v;mvouv=ouroย‰;u|u-bm|;1_moัดo]ย‹ฤบ

ฤผ ย†m7-l;m|-ัฒัฒย‹ ;l0u-1;|_; concepts of 1omเขผmย†oย†v blruoยˆ;l;m|-v |_oย†]_b|bvr-u| o=oย†u ฤฝ

Being recognised with the EFQM Global ยŠ1;ัดัด;m1;ย‰-u7Cัดัดvย†vย‰b|_rub7;-m7foย‹ฤบ | bัดัดย†v|u-|;v oย†u 7ubยˆ; -m7 ;m|_ย†vb-vl |o l-h; |_bm]v 0;ย‚;uฤบ -v;7 om |_; =;;70-1h =uol - |o|-ัด o= ัต  vv;vvl;m|v ย‰_b1_ ย‰; r;u=oul;7 vbm1; ฦ‘ฦฦัตฤท ย‰; ย‰;u; -0ัด; |o ฤพ=ย†m7-l;m|-ัดัดย‹ ;l0u-1; |_; 1om1;r|v o= 1omเฆžmย†oย†v blruoยˆ;l;m| -v |_oย†]_ b| bv r-u| o= oย†u ฤฟฤท -v |_; -vv;vvouv rย†| b| bm |_bv ย‹;-uฤฝv =;;70-1h u;rou|ฤบ  ;ัดoย‰ฤท ย‰; ;ยŠrัด-bm vol;o=oย†uh;ย‹-1_b;ยˆ;l;m|v-m7uoัด;lo7;ัด ru-1เฆž1;vฤทlou;1-m0;=oย†m7_;u;ฤน_ย‚rฤนล†ล†ย‰ย‰ย‰ฤบ ]ัดo0-ัด;ยŠ1;ัดัด;m1;bm7;ยŠฤบou]ล†ลv;-u1_=ouฤพ_ฤฟล‘ฤบ

LEADERSHIP PRINCIPLES AND PROCESSES _ _-v - 7;Cm;7 ัด;-7;uv_br uoัด; lo7;ัด 0;_-ยˆbou ย‰_b1_ bv 1omเฆžmย†oย†vัดย‹ 7;ยˆ;ัดor;7 0ย‹ |_; ัด;-7;uv_br ย‰ouhv_or ruo1;vvฤน ;-1_ ย‹;-uฤท -ัดัด_l-m-];uv-m7-v;ัด;1เฆžomo=;lrัดoย‹;;v 1ol; |o];|_;u =ou - ัด;-7;uv_br ย‰ouhv_or |o 7bv1ย†vv -m7 blruoยˆ; |_; 1ollom -rruo-1_;vฤบ !;vom-m1; ]uoย†rv om -ัดัด ัด;ยˆ;ัดv 1omเฆžmย†oย†vัดย‹ ย‰ouh om =oัดัดoย‰ ย†r ัด;-7;uv_br |orb1vฤบ m |_; 0bลŠ-mmย†-ัด -vvo1b-|; vย†uยˆ;ย‹ฤท |_; ัด;-7;uv_br u;ัด-|;7 u;vย†ัด|v ย‰_b1_ _-7 vb]mbC1-m|ัดย‹ blruoยˆ;7ฤท oย†|r;u=oulbm] bm|;um-ัด -m7 ;ยŠ|;um-ัด 0;m1_l-uhvฤบ

"$!$ + (  $ $_; v|u-|;]ย‹ 7;ยˆ;ัดorl;m| ruo1;vv bv ย†v;7 -v - 7ubยˆ;u =ou m;1;vv-uย‹ -m7 bm|;m7;7 1_-m];ฤบ $_;blrou|-m1;o=l-hbm]|_;v|u-|;]ย‹hmoย‰m |o -ัดัด ;lrัดoย‹;;v _-v 0;;m u;1o]mbv;7 -m7 bv -rruorub-|;ัดย‹ -77u;vv;7ฤบ -v;7 om |_; |_u;; v|u-|;]b1 rbัดัด-uv ล ยŠ1;ัดัด;m1;ลŠmmoยˆ-เฆžomลŠ ย†|ย†u;ล‘ v|u-|;]b1 C;ัด7v _-ยˆ; 0;;m b7;mเฆžC;7ฤท ;-1_ vromvou;7 0ย‹ - l;l0;u o= |_; ";mbou -m-];l;m| $;-lฤน u;ัด;ยˆ-m| ruof;1|v -u; 1omvbv|;m|ัดย‹ blrัด;l;m|;7ฤท b7;mเฆžC;7 vฤท |-u];|v v;| -m7 1omv|-m|ัดย‹ lomb|ou;7ฤบ  ย‰;ัดัดลŠ v|uย†1|ย†u;7 1ollย†mb1-เฆžom ruo1;vv ]u-m|v hmoย‰ัด;7];-m7-ย‰-u;m;vvo=|_;v|u-|;]b1]o-ัดv -|-ัดัดัด;ยˆ;ัดv|_uoย†]_oย†||_;ou]-mbv-เฆžomฤบ


! $($+ ş ($Ĺ  & ! ONE ROOF ľѴѴ†m7;uom;uoo=Ŀ7;v1ub0;v-†mbt†;1om7bঞom -| _ķ ‰_;u; -ѴѴ m;1;vv-u‹ 1olr;|;m1b;v -m7 =-1bѴbঞ;v =ou |_; ‰_oѴ; ruo7†1| Ѵb=; 1‹1Ѵ; -u; -ˆ-bѴ-0Ѵ; om vb|;ĺ ‹ ruoˆb7bm] -m ;mˆbuoml;m| ‰_;u; ruo7†1| 7;vb]mķ ruo1;vv 7;vb]mķ v-lrѴ; v_orķ vr;1b-Ѵ l-1_bm;u‹ ;m]bm;;ubm]ķ u-lrŊ†rķ ruo7†1ঞom -m7 l-bm|;m-m1; 1ol; |o];|_;u r-bu;7 ‰b|_ 1olr;|;m1‹ķ ;m|u;ru;m;†uv_br -m7 loঞˆ-ঞom o= ;lrѴo‹;;vķ ‰; -1_b;ˆ;7 o†|v|-m7bm] u;v†Ѵ|v bm blruoˆbm] |_; ;=ŊC1b;m1‹ o= |_; ruo7†1ঞom Ѵbm;v bm _ -m7 -Ѵvo bm |_; m|;um-ঞom-Ѵuo7†1ঞom;|‰ouhŐőĺ

Bh  $ş ! ! _ bv v†11;vv=†ѴѴ‹ Ѵ;-7bm] -m m|;um-ঞom-Ѵ uo7†1ঞom ;|‰ouh Őő =ou |_; v-h; o= - 1ollom orঞl†l 0‹ †vbm] |_; v|u;m]|_v o= -ѴѴ r-u|m;uvĺ $_uo†]_ - v|u†1|†u;7 1omঞm†o†v blruoˆ;l;m|ruo1;vvbm|_;;mঞu;0-v;7om |_;;ŠŊ|;mvbˆ;†v;o=7-|-];m;u-|;70‹m7†v|ub; ƓĺƏ l;|_o7vķ vb]mbC1-m| blruoˆ;Ŋl;m|v bm |_; _şˆ-Ѵ†;v|u;-lv1o†Ѵ70;-1_b;ˆ;7ĺ

;-7;uv_br(-Ѳ†;"t†-u;

>$_;=oѲѲo‰bm]]u-r_vv_o‰|_;blruoˆ;l;m|o=blrou|-m| u;v†Ѳ|v=uolƏƍƎƎ|oƏƍƎѳ‫ث‬

Robert Bosch GmbH, Blaichach/Immenstadt Plant !o0;u|Ŋov1_Ŋ"|uĺƐķѶƕƔƏƖll;mv|-7|ķ;ul-m‹ |_ol-vŊfo-1_blĺ=ub|v1_Š7;ĺ0ov1_ĺ1ol 11


DUBAI ELECTRICITY AND WATER &$!$+าƒ ) AWARD WINNER

ย†0-b ัด;1|ub1b|ย‹-m7)-|;uย†|_oub|ย‹ล )ล‘ _-v 7;ยˆ;ัดor;7 -m7 -ัดb]m;7 b|v ยˆbvbom |o |_; ยˆbvbom -m7 7bu;1เฆžยˆ;v o=  "_;bh_ _-ัดb=- 0bm ,-ย‹;7 ัด -_ย‹-mฤท u;vb7;m| o= |_; & ฤท -m7 "_;bh_o_-ll;70bm!-v_b7ัด-h|oย†lฤท (b1; u;vb7;m| -m7 ubl; bmbv|;u o= |_; &  -m7 !ย†ัด;u o= ย†0-bฤท |o ruolo|; - vย†v|-bm-0ัด;ฤท 0ub]_|;uฤท_-rrb;u=ย†|ย†u;=ou|_;& ฤบ$_bvยˆbvbom vย†rrou|v |_; m-เฆžomฤฝv ;m|;mmb-ัด ฦ‘ฦฦ•ฦ ]o-ัด |o 0;1ol; om; o= |_; 0;v| 1oย†m|ub;v bm |_; ย‰ouัด7ฤท -m7 |_; ย†0-b ัด-m ฦ‘ฦฦ‘ฦฤท ย‰_b1_ _-v - uo-7l-r bm1ourou-เฆžm] -l0bเฆžoย†v bmbเฆž-เฆžยˆ;v -m77;ยˆ;ัดorl;m|ruof;1|v|ovย†rrou|;1omolb1 ]uoย‰|_ฤท vย†v|-bm-0ัด; ;m;u]ย‹ฤท -m7 - 1ัด;-m -m7 ]u;;m;mยˆbuoml;m|ฤบ ) _-v bm1ourou-|;7 bmmoยˆ-เฆžom ย‰b|_bm b|v ยˆbvbomฤท-m7u-bv;7b|vblrou|-m1;-v-|_;l;|o ;m1olr-vvฦ“ฦัทo=oย†uv|u-|;]ย‹l-r=ouฦ‘ฦฦ‘ฦฤบ ); _-ยˆ; 7;ยˆ;ัดor;7 - 1olru;_;mvbยˆ; v|u-|;]ย‹ |o7ubยˆ;ou]-mbv-เฆžom-ัดbmmoยˆ-เฆžom-m7;lroย‰;u ) |o -1_b;ยˆ; b|v ยˆbvbom |o 0;1ol; - vย†v|-bm-0ัด;bmmoยˆ-เฆžยˆ;ย‰ouัด7ลŠ1ัด-vvย†เฆžัดb|ย‹ฤบ ) bv ย‰ouhbm] |o l-h; b|v v|-h;_oัด7;uv -v _-rrย‹ -v rovvb0ัด; 0ย‹ ย†vbm] 7bvuย†rเฆžยˆ; |;1_moัดo]b;v|oruo7ย†1;ฤท|u-mvlb|-m77bv|ub0ย†|; ;ัด;1|ub1b|ย‹ -m7 ย‰-|;uฤท ruoยˆb7bm] ;ัด;1|ub1b|ย‹ -m7 ย‰-|;uv;uยˆb1;v-|ย‰ouัด7ลŠ1ัด-vvัด;ยˆ;ัดvo=u;ัดb-0bัดb|ย‹ฤท ;L1b;m1ย‹ฤทv-=;|ย‹ฤท-m7;mยˆbuoml;m|ฤบ $o-1_b;ยˆ;|_bv-l0bเฆžoย†vยˆbvbomฤท )-ัดb]m;7 b|v v|u-|;]ย‹ ย‰b|_ |_; &  u;;m 1omolย‹ "|u-|;]ย‹ฤท&mb|;7-เฆžomv];m7-=ou" vฤท|_; ย†0-bัด;-m m;u]ย‹"|u-|;]ย‹ฦ‘ฦฦ”ฦฤท|o];m;u-|; ฦ•ฦ”ัทo= ย†0-bฤฝv|o|-ัดroย‰;uoย†|rย†|=uol1ัด;-m ;m;u]ย‹0ย‹ฦ‘ฦฦ”ฦฤทu;vย†ัดเฆžm]bm|_; lbu-|;_-ยˆbm] |_; ัดoย‰;v| 1-u0om =oo|rubm| bm |_; ย‰ouัด7 0ย‹ |_;mฤบ ) -ัดvo -blv |o -1_b;ยˆ; |_; ย†0-b ;l-m7"b7;-m-];l;m|"|u-|;]ย‹|ou;7ย†1; 1omvย†lrเฆžom0ย‹ฦ’ฦัท0ย‹ฦ‘ฦฦ’ฦฤบ

)ฤฝvuoัด;bm|_bvbvยˆb|-ัดฤทย†vbm]b|vฦ”ฦย‹;-uvo= ;ยŠr;ub;m1; |o v;uยˆ; oยˆ;u ัถฦฦฤทฦฦฦ 1ย†v|ol;uvฤบ )bv-1ย†v|ol;uลŠ=o1ย†v;7ou]-mbv-เฆžom|_-| l-h;vb|v1ย†v|ol;uv_-rrb;u0ย‹ruoยˆb7bm]|_;l ย‰b|_ ยˆ-ัดย†;ลŠ-77;7 v;uยˆb1;vฤบ ) blrัด;l;m|v |_; ย†0-b oยˆ;uml;m| ฦ•ลŠv|-u u-เฆžm] 1ub|;ub-ฤน ย‰_;u; b|v 1ย†v|ol;uv -u; v;]l;m|;7ฤท -m7 |_;m |_;bum;;7v-m7;ยŠr;1|-เฆžomv-u;;ยŠrัดou;7-m7 |u-mvัด-|;7bm|obmmoยˆ-เฆžยˆ;ยˆ-ัดย†;ลŠ-77;7v;uยˆb1;vฤบ ) l;;|v ;ัด;1|ub1b|ย‹ -m7 ย‰-|;u 7;l-m7 ย‰b|_ m;-uัดย‹ ฦฦฦัท u;ัดb-0bัดb|ย‹ -m7 -ยˆ-bัด-0bัดb|ย‹ -| ย‰ouัด7 1ัด-vv ัด;ยˆ;ัดv |_uoย†]_oย†| |_;ย‹;-uฤบ ) _-v u;1;bยˆ;7 - Cยˆ;ลŠv|-u 1;uเฆžC1-เฆžom 0ย‹ $_; m|;um-เฆžom-ัด "|-m7-u7 =ou ";uยˆb1; ยŠ1;ัดัด;m1; ล$"" ล‘ฤทย‰b|_-v1ou;o=ฦ–ัถัทฤบ$_bvbv|_;_b]_;v| bm b|v 1ัด-vvฤท _-ยˆbm] u;1ou7;7 - v1ou; o= ฦ–ฦ”ฤบฦ‘ bm ฦ‘ฦฦัต bm |_; ย†0-b oยˆ;uml;m| ยŠ1;ัดัด;m1; uo]u-lฤท -m7 -1_b;ยˆ;7 l-mย‹ 1;uเฆžC1-|;v -m7 -ย‰-u7vbm1ย†v|ol;u_-rrbm;vv-u;-vฤบ ) _-v bm1ourou-|;7 vย†v|-bm-0bัดb|ย‹ ย‰b|_bm b|v ยˆbvbom v|-|;l;m|ฤบ |v 1ourou-|; ยˆ-ัดย†;v -m7 v|u-|;]b1 rัด-m -bl |o -1_b;ยˆ; b|v ัดom]ลŠ|;ul vย†v|-bm-0bัดb|ย‹o0f;1เฆžยˆ;vฤทย†vbm]|_;$ubrัด;oย‚ol bm;ฤน bm-m1b-ัดฤท"o1b-ัด-m7 mยˆbuoml;m|-ัดฤบ )ฤฝv ยˆ-ัดย†; 1_-bm =ou ;ัด;1|ub1b|ย‹ -m7 ย‰-|;u v|-u|v ย‰b|_ rัด-mmbm]ฤท l-m-]bm] 1-rb|-ัด bm=u-v|uย†1|ย†u; ruof;1|vฤท ];m;u-เฆžom -m7 ruo7ย†1เฆžomฤท |_uoย†]_ |o |u-mvlbvvbom -m7 7bv|ub0ย†เฆžom |o -ัดัด 1ย†v|ol;uv bm ย†0-bฤบ ) _-v bm|uo7ย†1;7 |_; bmmoยˆ-เฆžยˆ;  0ย†vbm;vv lo7;ัด|o0ย†bัด7|_;ัด-u];v|vbm]ัด;vb|;voัด-ur-uh bm|_;ย‰ouัด7ฤบ


$_; o_-ll;7 0bm !-v_b7 Ѵ -h|o†l "oѴ-u -uh‰bѴѴ];m;u-|;ƔƏƏƏ)0‹ƑƏƒƏķ-1_b;ˆbm] |_; Ѵo‰;v| ]Ѵo0-Ѵ rub1;v r;u hbѴo‰-‚ _o†u 7†; |ov|uom]u;]†Ѵ-ঞomv-m7bmˆ;v|ou1omC7;m1;bm †0-bĺ

|;1_moѴo]‹ķ  v†v|-bm-0bѴb|‹ķ or;u-ঞomv -m7 0†vbm;vv lo7;Ѵĺ ) _-v 7;ˆ;Ѵor;7 -m bmmoˆ-ঞom ;1ov‹v|;l |o 1u;-|; - 1†Ѵ|†u; o= bmmoˆ-ঞom 0‹ ;m1o†u-]bm] b7;-v =uol -ѴѴ v|-h;_oѴ7;uv -m7 |_;m ;ˆ-Ѵ†-ঞm]ķ v;Ѵ;1ঞm] -m7 -7orঞm]|_;0;v|om;vĺ

mmoˆ-ঞom bv - r-u| o= )Ľv l-h;†r -m7 bv ;l0;77;7‰b|_bmb|v1ou;0†vbm;vvĺ )-7or|v -mbm|;]u-|;7v|u-|;]‹|ovঞl†Ѵ-|;-m7blrѴ;l;m| 1u;-ঞˆ;b7;-v-m7v†]];vঞomvķh;;rbm]r-1;‰b|_ |_; o†u|_ m7†v|ub-Ѵ !;ˆoѴ†ঞomķ -m7 1omঞm†;v |o -7or| -m7 blrѴ;l;m| - 1†Ѵ|†u; o= 1u;-ঞˆb|‹ -m7 bmmoˆ-ঞom bm b|v bmbঞ-ঞˆ;v -m7 ruof;1|vķ -m7 v†rrou|v |_; †0-b ƐƏ* bmbঞ-ঞˆ;ķ ‰_b1_ l-m7-|;v |_; oˆ;uml;m| o= †0-b |o 0;1ol; -]Ѵo0-ѴѴ;-7;u|_-|bvƐƏ‹;-uv-_;-7o=-ѴѴo|_;u 1bঞ;vĺ

)Ľv ‰ouh=ou1; _-v oˆ;u ƐƐķƒƏƏ ;lrѴo‹;;v =uol -| Ѵ;-v| ѵѵ m-ঞom-Ѵbঞ;vķ ‰_ov; _-rrbm;vv l;-v†u;v -| ѶƔĺƐѷ om |_; -rrbm;vv m7;Šĺ ) _-v -m bm|;]u-|;7 - †l-m !;vo†u1;v -m-];l;m| =u-l;‰ouh o= u;]†Ѵ-ঞomvķ roѴb1b;vķ ƕ h;‹ ruo1;vv;v -m7 ! v†rrou| v‹v|;lvĺ "ol; o= |_; h;‹ v|u-|;]b1 bmbঞ-ঞˆ;v -u; )Ľv vv;vvl;m| -m7 ;ˆ;Ѵorl;m| ;m|u;ķ Ŋu;1u†b|l;m|ķ -m7 "l-u| $u-mv=oul-ঞom o= ! uo1;vv;vķ-lom]l-m‹o|_;uvĺ

)Ľv bmmoˆ-ঞom v|u-|;]‹ bv v;]l;m|;7 bm|o Cˆ; |u-1hv ‰_b1_ -u; v|-h;_oѴ7;uvĽ _-rrbm;vvķ

) _-v -1_b;ˆ;7 ‰ouѴ7 1Ѵ-vv u;v†Ѵ|vķ ‰b|_ vol;h;‹u;v†Ѵ|vv_o‰m0;Ѵo‰Ĺ

> lrѲo‹;;v-rrbm;vv

> †v|ol;u o1†v;7 u]-mbv-ࢼom

†0-b Ѵ;1|ub1b|‹-m7)-|;u†|_oub|‹ ĺĺoŠƔѵƓķ †0-bķ&ĺĺ ĺ ‰‰‰ĺ7;‰-ĺ]oˆĺ-; 7;‰-Š7;‰-ĺ]oˆĺ-; 13


ROBERT BOSCH RODEZ PLANT PRIZE WINNER  (&  !&"$ !" ( !"$$ "   )$("ฤท"!$ลŸ$ !$+

)b|_-rruoยŠbl-|;ัดย‹ฦัตฦฦ-vvo1b-|;vฤทov1_!o7;ยŒbv|_;lov|blrou|-m| ov1_ rัด-m| bm u-m1;ฤบ | bv |_; ัด;-7bm] rubยˆ-|; v;1|ou ;lrัดoย‹;u bm |_; ยˆ;ย‹uom7;r-u|l;m|-m7|_;l-bm7ubยˆ;u=oub|vbm7ย†v|ub-ัด7;ยˆ;ัดorl;m|ฤบ !o7;ยŒัด-m|bvbm1_-u];o=|_;l-mย†=-1|ย†ubm]o=ฦ’|ย‹r;vo=_b]_|;1_moัดo]ย‹ -m7 ัด-v| ];m;u-เฆžom 7b;v;ัด 1olrom;m|vฤน ollom !-bัด mf;1|ouv ล!ล‘ฤท mf;1|ouoยŒยŒัด;vลล‘-m7ัดoย‰ัดย†]vลล‘ฤบ STRATEGY AND POLICY DEPLOYMENT

oัฒัฒoย‰bm]|_; ฦฦฦŽฦ“$oย‰m-ัฒัฒ l;;เขผm]ฤถัดฦ”ัตo= |_;-vvo1b-|;v ย†m7;uv|oo7 |_;v|u-|;]b1 1_-ัฒัฒ;m];v

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Robert Bosch, Rodez Plant ĺĺ7;-m|-u-mm;ĸƒƑƐƑm;|Ѵ;_࢚|;-†ƐƑƏƒƑ!o7;Œ;7;ŠƖ u-m1; ‰‰‰ĺ0ov1_ĺ=u 1om|-1|Š0ov1_ĺ1ol 15


GERIATRIC HEALTH CENTRES OF THE CITY OF GRAZ PRIZE WINNER   )$("ฤท"!$ลŸ$ !$+

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bัดob1_ัด;u

SUCCEEDING THROUGH THE TALENT OF PEOPLE

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"|;=-m;ঞm;u

†;|oo†ubmmoˆ-ঞˆ;ruof;1|vķo†ul;l0;uv_br ‰-v;Š|;m7;7-]-bm=ou|_u;;‹;-uvŐƑƏƐƕŊƑƏƐƖőĺ !;]-u7bm]|_;0-Ѵ-m1bm]o=ruo=;vvbom-Ѵ-m7rubŊ ˆ-|;u;t†bu;l;m|v-m7m;;7vķ|_;Ş0;u†=†m7=-lŊ bѴb;Ş Չouhņ=-lbѴ‹ 0-Ѵ-m1;ő -†7b| ‰-v 1-uub;7 o†| bmƑƏƐƑĺ$_;v†11;vv=†Ѵu;Ŋ-†7bঞm]|oohrѴ-1;bm ƑƏƐƔĺ †l;uo†v l;-v†u;v 7;ˆ;Ѵor;7 bm bm|;uŊ

7bv1brѴbm-u‹ ‰ouhv_orv _-ˆ; 0;;m 1omvbv|;m|Ѵ‹ blrѴ;l;m|;7 Ő;ĺ]ĺ Ş-ѴѴo -0‹Ş 0oohѴ;| om ]u-Ŋ ˆb7b|‹ķ l-bm|;m-m1; o= ‰ouhbm] 1-r-1b|‹ ruof;1|ķ r-u|Ŋঞl;‰ouh =ou Ѵ;-7;uv bm m†uvbm]ķ v_b[ ঞl; lo7;Ѵv ‰b|_ Y;Šbঞl; bm |_; l;7b1-Ѵņ|_;u-r;†Ŋ ঞ1C;Ѵ7őĺm|o|-Ѵķ‰;_-ˆ;7;ˆ;Ѵor;7-m7blrѴ;Ŋ l;m|;7 lou; |_-m ƑƏ ;lrѴo‹;; 0;m;C|v |o bmŊ 1u;-v;|_;-‚u-1ঞˆ;m;vvo=o†u‰ouhrѴ-1;-m7|o _;Ѵr0-Ѵ-m1;‰ouh-m7rubˆ-|;Ѵb=;ĺ

Geriatrische Gesundheitszentren der Stadt Graz Ѵ0;u|Ŋ"1_‰;b|Œ;uŊ-vv;ƒѵķѶƏƑƏu-Œķ†v|ub‰‰‰ĺ]]Œĺ]u-Œĺ-| ]]ŒĺoL1;Šv|-7|ĺ]u-Œĺ-| 17


BOSCH CAR MULTIMEDIA PORTUGAL S.A. PRIZE WINNER ! ""! $($+ลŸ($ ov1_ -u ย†ัดเฆžl;7b- ou|ย†]-ัด "ฤบฤบ bv - ruo7ย†1เฆžom rัด-m| -m7 !;v;-u1_ ลŸ ;ยˆ;ัดorl;m|;m|u;=ou1olrัด;ยŠ;ัด;1|uomb1vย‹v|;lvฤบย†uu;m|ัดย‹ฤท|_;rัด-m|ruo7ย†1;v -ย‰b7;rouoัดbo|_-|vr-mv-1uovvm-ยˆb]-เฆžomvย‹v|;lvฤทbmv|uย†l;m|-เฆžomvย‹v|;lv -m7_b]_ลŠ;m71-uu-7bov=ou|_;-ย†|oloเฆžยˆ;bm7ย†v|uย‹ฤทv|;;ubm]-m]ัด;v;mvouv=ou "ลŠvย‹v|;lฤท ;ัด;1|uomb1 1om|uoัดัด;uv =ou _;-เฆžm] ;tย†brl;m|ฤท -m7 1om|uoัดัด;uv =ou _oย†v;_oัด7-rrัดb-m1;vฤบ

ย†m7-l;m|-ัฒ om1;r|โ€ซุซโ€ฌ -um;vvbm] u;-เขผยˆb|ย‹-m7 mmoยˆ-เขผom

ov1_ u-]-ฤท -v r-u| o= |_; -u ย†ัดเฆžl;7b- 7bยˆbvbom o= ov1_ฤท _-v 7;ยˆ;ัดor;7 - v|uom] ยˆbvbomo=|_;1-uo=|_;=ย†|ย†u;ฤท1om|-bmbm]l-mย‹ orrou|ย†mbเฆž;v=oum;ย‰ruo7ย†1|vฤบัดย‰-ย‹vom|_; ยˆ;u];o=bmmoยˆ-เฆžomฤท-|ov1_u-]-ย‰;|_bmhb| bvblr;u-เฆžยˆ;|oัดoohoย†|=oum;ย‰|;1_moัดo]b;v |o l;u]; bmmoยˆ-เฆžomv ย‰b|_ ruo7ย†1|vฤท 1u;-เฆžm] 1olr;เฆžเฆžยˆ;l-uh;|voัดย†เฆžomvฤบ m ou7;u |o 7;ยˆ;ัดor m;ย‰ -m7 blrou|-m| 1olr;|;m1;vฤท ov1_ -u ย†ัดเฆžl;7b- -m7 |_; &mbยˆ;uvb|ย‹ o= bm_o ;v|-0ัดbv_;7 - ย†mbtย†; r-u|m;uv_br bm |_; C;ัด7 o= !;v;-u1_ ลŸ ;ยˆ;ัดorl;m|ฤบ $_bv r-u|m;uv_br _-v ruoยˆ;m |o 0; o= ]u;-| lย†|ย†-ัด 0;m;C|ฤท 7;ัดbยˆ;ubm]ยˆ-ัดย†-0ัด; |;1_moัดo]b1-ัด bmvb]_|v -| ัดoย‰ 1ov| |_uoย†]_ |_; ;@;1เฆžยˆ; ย†v; o= ฦ’u7 r-u|ย‹ =ย†m7bm]ฤบ "bm1; ย†ัดย‹ ฦ‘ฦฦฦ’ย†mเฆžัดย†m;ฦ‘ฦฦัถฤทov1_-m7|_;&mbยˆ;uvb|ย‹ o=bm_o-u;bmยˆ;vเฆžm]ลจฦ•ฦ“ฤทฦ•lbัดัดbomฤน ยŠ1;ัด ล‹ ย†l-m -1_bm; m|;u=-1; ยŠ1;ัดัด;m1; ล=uol ย†ัดย‹ ฦ‘ฦฦฦ’ |o ย†m; ฦ‘ฦฦฦ”ล‘ -m7 mmoยˆ-เฆžยˆ; -u  ล=uol ย†ัดย‹ ฦ‘ฦฦฦ” |o ย†m; ฦ‘ฦฦัถล‘ฤบ $_bv ัด-v| om; _-v |ย‰o -u;-vฤน b $!+ ล=ou ruo1;vv;vล‘ -m7(!ล=ouruo7ย†1|vล‘ฤบ $_;v; ruof;1|v bmยˆoัดยˆ; ัถฦ”ฦ” -vvo1b-|;v -m7 u;v;-u1_;uvลฦ’ัตฦ‘-u;m;ย‰-vvo1b-|;vล‘bm1u;-vbm] |_;bmยˆoัดยˆ;l;m|ย‰b|_ย†mbยˆ;uvbเฆž;vbmou7;u|o];| 1ubเฆž1-ัด hmoย‰ัด;7]; =ou ov1_ -u ย†ัดเฆžl;7b- -m7|_;&mbยˆ;uvb|ย‹o=bm_oฤบ

mmoยˆ-เฆžomฤท 1ubเฆž1-ัด hmoย‰ัด;7]; -m7 ;ยŠ1;ัดัด;m1; -u; |_; h;ย‹ rbัดัด-uv ย‰b|_ |_; _b]_;v| v|u-|;]b1 blr-1|=ou|_;foย†um;ย‹o=ov1_-uย†ัดเฆžl;7b- ou|ย†]-ัดฤท"ฤบฤบ|oย‰-u7v|_;=ย†|ย†u;ฤบ


$_;  -0-ѴvorѴ-‹v-v|uom]uoѴ;ĺ$_bvbv- u;v;-u1_ 1;m|u; -| |_; &mbˆ;uvb|‹ o= bm_o |_-| v†rrou|v ov1_ -u †Ѵঞl;7b- ou|†]-Ѵ "ĺĺ -m7 -ѴѴo‰v |o v_-u; 1ubঞ1-Ѵ hmo‰Ѵ;7]; ‰b|_ h;‹ v|-h;_oѴ7;uvĺ)b|_   -0 -| |_; &mbˆ;uvb|‹ o= bm_oķ ov1_ -u †Ѵঞl;7b- ;Šr;1|v |o 7;1u;-v; 7;ˆ;Ѵorl;m| -m7 ruo7†1ঞom 1ov|vķ bm1u;-v; |_; ruo7†1ঞˆb|‹ķ -11;Ѵ;u-|; |_; Ѵ-†m1_ o=|_;m;‰ruo7†1|v-m77bˆ;uvb=‹0†vbm;vv-u;-v -m7ruo7†1|vĺ

$_; 1†Ѵ|†u; o= bmmoˆ-ঞom -m7 1omঞm†o†v blruoˆ;l;m| ‰-v |_;m v;| -v - ruboub|‹ -m7 |o7-‹ bv v|uom]Ѵ‹ ;l0;77;7 bm |_; ou]-mbv-ঞomĺ mmoˆ-ঞomķ1ubঞ1-Ѵhmo‰Ѵ;7];-m7;Š1;ѴѴ;m1;-u; |_; h;‹ rbѴѴ-uv ‰b|_ |_; _b]_;v| v|u-|;]b1 blr-1| =ou|_;fo†um;‹o=ov1_-u†Ѵঞl;7b-ou|†]-Ѵ "ĺĺ|o‰-u7v|_;=†|†u;ĺ

$_uo†]_1-u;=†Ѵv;Ѵ;1ঞom-m7l;ঞ1†Ѵo†v1om|uoѴ o= |_; ˆ-ubo†v om]obm] ruof;1|vķ ov1_ u-]- 0ubm]v bmmoˆ-ঞom |o b|v 1†v|ol;uvĺ rঞ1-Ѵ om7bm]bvom;;Š-lrѴ;o=l-uh;|-mঞ1br-ঞomķ-m bmmoˆ-ঞomorrou|†mb|‹|-h;m0‹u-]-Ѵ-m|ķ-m7 -mbmˆ;v|l;m||†um;7ruoC|-0Ѵ;|_uo†]_l-v|;u=†Ѵ blrѴ;l;m|-ঞomĺ ‹-rrѴ‹bm] rঞ1-Ѵ om7bm] |o 1-ubmv|u†l;m|1Ѵ†v|;uv-m7bm=o|-bml;m|v‹v|;lvķ blruoˆ;l;m|vbmu;-7-0bѴb|‹-m77bvrѴ-‹u;vbv|-m1; u;v†Ѵ|;7 bm ;Š1;rঞom-Ѵ 1†v|ol;u ;Šr;ub;m1;ķ 1u;-ঞm]vol;|_bm]†mbt†;ĺ ov1_u-]--Ѵvoruoˆb7;vˆ-Ѵ†;=oub|v1†v|ol;uv |_uo†]_ _b]_ t†-Ѵb|‹ v|-m7-u7vķ - ]oo7 7;Ѵbˆ;u‹ r;u=oul-m1;-m7|u-mvr-u;m1‹ķ;ĺ]ĺ|_;bmmoˆ-ঞˆ; 1ou; vo[‰-u;‰_b1_ -ѴѴo‰v 1†v|ol;uv |o _-ˆ; -mbmvb]_|bm|_;or;u-ঞom-Ѵruo1;vv;vomѴbm;ĺ

ov1_-u†Ѵঞl;7b-ou|†]-Ѵķ"ĺĺ !†--Šu†m7b]ƒƔķƓƕƏƔŊѶƑƏu-]‰‰‰ĺ0ov1_ĺr|ņr|ņr|ņv|-u|r-];ōƐƏņ1o†m|u‹ŊѴ-m7bm]r-];ĺr_r fov;ĺoѴbˆ;bu-ƒŠr|ĺ0ov1_ĺ1ol 19


"$&( !"$! INFANTA ELENA PRIZE WINNER  (&  !&"$ !" ovrb|-ัด&mbยˆ;uvb|-ubom=-m|- ัด;m-ล& ล‘bv-rubยˆ-|;ัดย‹l-m-];7_ovrb|-ัด0;ัดom]bm]|o|_; m;|ย‰ouho=rย†0ัดb1_ovrb|-ัดvo=|_;-7ub7u;]bomฤบ& 0;ัดom]v|o ย†buเฅ•mv-ัดย†7uoย†rฤท-ัด;-7bm] rubยˆ-|;_;-ัด|_1-u;]uoย†rbm"r-bmฤบ|v-u;-o=7bu;1|bmYย†;m1;1olrubv;vฦ“lย†mb1br-ัดbเฆž;vย‰b|_ -uoย†m7ฦฦฦ”ฤทฦฦฦbm_-0b|-m|vฤบ $_;_ovrb|-ัด=;-|ย†u;vฦฦ’ัตbmr-เฆž;m|0;7vฤทัถbm7bยˆb7ย†-ัด&v|-เฆžomv-m7;b]_|m;om-|-ัดv|-เฆžomvฤท ัถ !vฤท -m ;m7ov1orย‹ ย†mb| ย‰b|_ |_u;; ;m7ov1orย‹ vย†b|;vฤท -m o0v|;|ub1v 0ัดo1h ย‰b|_ |ย‰o ru;ลŠ 7;ัดbยˆ;uย‹uoolvฤทฦ“7;ัดbยˆ;uย‹uoolvฤทฦฦฦ‘oย†|r-เฆž;m|;ยŠ-lbm-เฆžom-m71omvย†ัด|-เฆžomuoolvฤท-m7ฦฦ• 7-ย‹ลŠv|-ย‹v|-เฆžomv=ou-7ย†ัด|r-เฆž;m|vฤบ "bm1;b|or;m;7b|v7oouvฤทovrb|-ัด&mbยˆ;uvb|-ubom=-m|- ัด;m-_-vl-7;|_;r-เฆž;m|vb|vmย†l0;uลŠom;ruboub|ย‹ฤบ ย†u 1ย†v|ol;uลŠ1;m|;u;7 l-m-];l;m| v|ย‹ัด; _-v 0;;m |_; rubl-uย‹ 7ubยˆbm] =ou1; -m7 r_bัดovor_ย‹ 0;_bm7 -ัดัด |_;bmbเฆž-เฆžยˆ;vย†m7;u|-h;mbm|_;r-v|ฦฦย‹;-uvฤนฤพ;-ัด|_ r;uvom0ย‹r;uvomฤฟฤบ)_-|lov|-11ย†u-|;ัดย‹u;Y;1|v|_bv ยˆo1-เฆžombv|_;0;v|ru-1เฆž1;v|_-|-ัดัด_ovrb|-ัดv|-@ย†v; bm oย†u 7-ย‹ลŠ|oลŠ7-ย‹ย‰ouh -1uovv |_; 7b@;u;m| -u;-v o= |_;bmvเฆž|ย†เฆžomฤบ CARE AND CARING $_;u; bv - v_-u;7 1ย†ัด|ย†u; o= ย‰ouh |_-| 1u;-|;v -m -|lovr_;u; o= |uย†v| -lom] oย†u r-|b;m|v |_-mhv |o ;ยŠ1;ัดัด;m1; bm |_; |u;-|l;m| 7;ัดbยˆ;u;7 0ย‹ oย†u v|-==ฤบ $_bv |u;-|l;m| bv ย‰_-| v;|v ย†v -r-u|ฤบ | ;v|-0ัดbv_;v ย‰_-|hbm7o=_ย†l-m|;-lย‰;v|ubยˆ;|o_-ยˆ;ย‰ouhbm] bmoย†uou]-mbv-|bomฤท1u;-|bm]-1ย†ัด|ย†u;o=u;vr;1|ฤบ$_bv ัด-u];ลŠv1-ัด; ruof;1| ;m1olr-vv;v vl-ัดัด;u bmb|b-|bยˆ;v bm1ัดย†7bm]ฦฦ”ยŠฦฦ”ฤท;l;u];m1ย‹1-u;bmย†m7;uฦ’ฦlbmย†|;vฤท o7; ฦฦ”ฤท |_; -|b;m| ou|-ัดฤท u;lo|; _;-ัด|_ v;uยˆb1;vฤท |_; bm=oul-|bom v;uยˆb1; -m7 r-|b;m| _;ัดr 1;m|;uฤท ;ัดblbm-|bomo=0ย†u;-ย†1u-|b1ruo1;7ย†u;vbmv1_;7ย†ัดbm]ฤท -m7v-|bv=-1|boml-m-];l;m|ฤบ  $!$ !"! า"า‘ $_bv bv 0-v;7 om vย†uยˆ;ย‹v r;u=oul;7 ย†vbm] |_; ;| uolo|;u "1ou; -ัด]oub|_l -m7 1omvbv|bm] o= - vbm]ัด; tย†;v|bomฤน ฤพ= |_; m;;7 ย‰;u; |o -ubv;ฤท |o ย‰_-| ;ยŠ|;m| ย‰oย†ัด7ย‹oย†u;1oll;m7& ฤตฤฟm-77b|bom|oัด;-umbm] |_; 7;]u;; o= v-|bv=-1|bom o= oย†u r-|b;m|v -m7 |_;bu 7;]u;;o=1ollb|l;m|-m7ัดoย‹-ัด|ย‹|o|_;_ovrb|-ัดฤท|_; rubl-uย‹ -bl o= |_bv l;|_o7 bv |o l-m-]; 1-ย†v;v o= 7bvv-|bv=-1|bom -m7 rbmrobm| -u;-v =ou blruoยˆ;l;m|ฤบ $_; vย‹v|;l -ัดัดoย‰v ย†v |o 7ubัดัด 7oย‰m |o |_; ัด;ยˆ;ัด o= v;uยˆb1;ฤท r_ย‹vb1b-mฤท ou r;u=oul - 1olr-ubvom ย‰b|_ -ัดัด o|_;u ย†buเฅ•mv-ัดย†7_ovrb|-ัดv-||_;v-l;ัด;ยˆ;ัดo=7;|-bัดฤบ ย†ubm=oul-|bomroัดb1ย‹=our-|b;m|v-m7|_;bu=-lbัดb;v -m7|_ov;ย‰_o-11olr-mย‹|_;ll;;|voย†ur-|b;m|vฤฝ m;;7v-m7;ยŠr;1|-|bomvbm|_;7b==;u;m|-u;-vo=|_;

_ovrb|-ัดฤท bmv|b|ย†|bm] $ vย‹v|;lvฤบ $_; -bl bv |o h;;r r-|b;m|v-m7|_;bu=-lbัดb;vbm=oul;7-|-ัดัด|bl;vย‰_bัด; ย†r_oัด7bm] |_; u;tย†bu;l;m|v o= 7-|-ลŠruo|;1|bom ัด-ย‰ -m7ย†vbm]|_;-ยˆ-bัด-0ัด;$vฤบ !;]-u7bm]|_;;l;u];m1ย‹7;r-u|l;m|-m7|_;l-fou oย†|r-|b;m| vย†u];uย‹ v;uยˆb1;ฤน ย‰; 1u;-|;7 |_; rov| o= ฤพ;l;u];m1ย‹ bm=oul-m|ฤทฤฟ ย‰_b1_ bv -  v|-== l;l0;u ย‰_o_-v-ัดัด|_;bm=oul-|bomm;1;vv-uย‹om-ัดัดr-|b;m|v ย‰_o-u;bm|_;;l;u];m1ย‹7;r-u|l;m|vo|_-|=-lbัดย‹ l;l0;uv 1-m -11;vv |_bv bm=oul-|bom ย‰_;m;ยˆ;u |_;ย‹ u;tย†;v| b|ฤบ 77b|bom-ัดัดย‹ฤท oย†u vย‹v|;l ]ย†-u-m|;;v bm=oul-|bombm|bl;ัดย‹-m7-rruorub-|;=-v_bomom|_; vb|ย†-|bomo=|_;r-|b;m|ฤทย†vbm]bm=oul-|bomv1u;;mv-m7 lomb|ouv=ou|_bvrย†urov;ฤบ ($$!&  $!  RECORDS )b|_|_;-blo=blruoยˆbm]_;-ัด|_1-u;ฤทัดoย‰;ubm]1-u; ยˆ-ub-0bัดb|ย‹ -m7 blruoยˆbm] |_; 1-u; ]bยˆ;m |o r-เฆž;m|vฤท &  _-v rย†| bm rัด-1; - mย†l0;u o= ruof;1|v -m7 bmbเฆž-เฆžยˆ;v|o-ย†|ol-|;ruo1;vv;vย‰b|_bm|_;;ัด;1|uomb1 l;7b1-ัด u;1ou7v vย‹v|;lฤบ olrย†|;ubv;7 1ัดbmb1-ัด r-|_ย‰-ย‹vฤท -ย†|ol-เฆžm] -7lbmbv|u-เฆžยˆ; ruo1;vv;v |_uoย†]_ -ย†|ol-เฆž1 -rrobm|l;m| v1_;7ย†ัดbm]ฤท bm|;]u-เฆžom o= ;tย†brl;m| ย†v;7 =ou |-hbm] ยˆb|-ัด vb]mv -u; -lom]|v vol; o= oย†u ruof;1|v -m7 bmb|-เฆžยˆ;v rย†| bm|orัด-1;ฤบ MULTIDISCIPLINARY APPROACH TO PATIENT CARE lruoยˆbm] |_; tย†-ัดb|ย‹ o= oย†u 1-u; 0ย‹ 1u;-เฆžm] lย†ัดเฆž7bv1brัดbm-uย‹|;-lv-ัดัดoย‰v=ou1-u;1omเฆžmย†b|ย‹-m7 bm|;]u-เฆžomฤทru;ยˆ;mเฆžomo=1olrัดb1-เฆžomvฤท-m7;ยŠr-m7v 1oยˆ;u-];o=r-เฆž;m|m;;7vฤบ


PATIENT SAFETY ubยˆbm] - 1ย†ัด|ย†u; o= -เฆž;m| "-=;|ย‹ |_uoย†]_ ยˆ-uboย†v -1เฆžomv vย†1_ -v h;ย‹ l;vv-]bm]ฤท 0ย†ัดัด;เฆžmvฤท -เฆž;m| "-=;|ย‹ -ย‹ฤท b7;mเฆžC1-เฆžomo=bm1b7;m|v-m7_;-ัด|_ubvhvu;ัด-|;7|o-เฆž;m| "-=;|ย‹ฤทmoเฆžC1-เฆžomvย‹v|;l=oubm1b7;m|v-m7 vฤท;|1ฤบ HUMANISATION PLAN $_bv-blv|o0ubm]-lou;_ย†l-m|oย†1_|o_;-ัด|_1-u;bm|_; 7b@;u;m| -u;-v o= |_; _ovrb|-ัดฤบ oohbm] |o =o1ย†v om r;orัด;ฤท ย‰; ัดooh |o bm1u;-v; 1ol=ou| -m7 l-h; _ovrb|-ัด v|-ย‹v lou; =ub;m7ัดย‹ =ou r-เฆž;m|vฤท |_;bu =-lbัดb;vฤท -m7 o|_;u ;lrัดoย‹;;v ย‰ouhbm]ย‰b|_|_;lฤบ CANCER PATIENT CARE PLAN v|_;v;bm7bยˆb7ย†-ัดv-u;lou;ยˆย†ัดm;u-0ัด;ฤท_-ยˆ;lou;=u;tย†;m| ยˆbvb|v |o |_; _ovrb|-ัดฤท -m7 |_;u;=ou; u;tย†bu; bm1u;-v;7 _ย†l-mbv-เฆžom o= |_;bu 1-u; ย‰_;u; rovvb0ัด;ฤท ย‰; _-ยˆ; |_ย†v bmvเฆž|ย†|;7 1;u|-bm 1-u;ลŠ -m7 momลŠ1-u; l;-vย†u;vฤน ย‰ouhv_orvฤท lruoยˆ;l;m| l;-vย†u;v |o l-h; |_;bu v|-ย‹ ;-vb;uฤท ;|1ฤบ ); _-ยˆ;r-u|m;u;7ย‰b|_ยˆ-uboย†v-vvo1b-เฆžomvvย†1_-v|_;"r-mbv_ vvo1b-เฆžom -]-bmv| -m1;uฤท ฤพ;-u| bัดัดoย‰vฤฟ -m7 ลž "_o| o= ย†vb1ลž =oย†m7-เฆžomฤบ$_; ฦฦ” 1bu1ย†b| ]ย†-u-m|;;v |_-| r-เฆž;m|v ย‰b|_vย†vr;1|;7l-ัดb]m-m1ย‹-u;v;;mbmย†m7;uฦ’7-ย‹vฤบ าƒ "$! $_bv l;|_o7 o= ruoยˆb7bm] 1-u; -ัดvo -ัดัดoย‰v ย†v |o ;m]-]; bm 1oัดัด-0ou-เฆžom -m7 7;ยˆ;ัดorl;m| ;@ou|vฤท l-m-]bm] 1_uomb1 r-เฆž;m|vย‰_oฤท7ย†;|o|_;1olrัด;ยŠb|ย‹o=|_;bu1om7bเฆžomฤทย‰oย†ัด7 m;;7 |o u;1;bยˆ; 1-u; bm _ovrb|-ัด ย†mb|v -m7 v;uยˆb1;vย‰b|_ |_; -bl o= 1om|ub0ย†เฆžm] |o |_; v|-0bัดb|ย‹ o= r-เฆž;m|v ย‰b|_ _b]_ัดย‹ 1olrัด;ยŠ7bv;-v;vฤบ

vย‹v|;l;m-0ัด;vย†v|oo0|-bm-11ย†u-|;7-|-omย‰-b|เฆžl;v =ou1omvย†ัด|-เฆžomvฤบ ! $ " !( " u;-เฆžomo=m;ย‰1-u;lo7;ัดv0-v;7omm;ย‰|;1_moัดo]b;vฤบ $_;v;m;ย‰lo7;ัดv-ัดัดoย‰=our-เฆž;m|v|o-vvย†l;]u;-|;u -ย†|omolย‹bm|_;7;1bvbomลŠl-hbm]bm1ัดย†7;7bm|_;bu1-u; ruo1;vvฤบ ฤพ;ย‚;ubm=oul;7ฤท0;ย‚;u;7ย†1-|;7ฤท-m7lou;-1เฆžยˆ;r-เฆž;m|vฤฟฤน blruoยˆ;l;m|bmr;u1;bยˆ;7tย†-ัดb|ย‹-lom]oย†ur-เฆž;m|v7ย†;|o -u;7ย†1เฆžombmย†mm;1;vv-uย‹_ovrb|-ัดยˆbvb|vฤธ0;ย‚;u1om|uoัดo= 1;u|-bm1_uomb1bัดัดm;vv;vฤธ-m70;]bm|u-mv=oulbm]|_;_;-ัด|_ลŠ 1-u;lo7;ัดbm-ย‰-ย‹|_-|-77v;L1b;m1ย‹ฤบ ou|_bvฤทย‰;_-ยˆ; 7;ยˆ;ัดor;7--เฆž;m|ou|-ัด-m7ou|-ัด=ou ัด7;uัดย‹!;vb7;m1;vฤบ ัดัด|_;v;v|u-|;]b1ัดbm;v;m-0ัด;ย†v|oh;;rr-เฆž;m|vฤฝ r;u1;rเฆžomo=1-u;tย†-ัดb|ย‹-v-1omv|-m|1om1;umbmoย†u =-1bัดb|ย‹ฤท-m7-v-u;vย†ัด|ย‰;ย‰ouh|ol;-vย†u;|_bvย†vbm]0o|_ tย†-ัดb|-เฆžยˆ;-m7tย†-mเฆž|-เฆžยˆ;l;-mvฤบย†u;ยŠ1;ัดัด;m|v-เฆžv=-1เฆžom u;vย†ัด|v_-ยˆ;0;;mvย†v|-bm;7oยˆ;uเฆžl;ฤท-vย‰;ย‰;u;m-l;7 |_;|or]uoย†rลŠฦ_ovrb|-ัด=ou|_;|_bu7ย‹;-uv|u-b]_|ย‰b|_- v-เฆžv=-1เฆžomu-|;o=oยˆ;uฦ–ฦ’ัทฤบ+;-u-[;uย‹;-uฤทoย†u_ovrb|-ัด_-v |_;ัดoย‰;v|mย†l0;uo=1olrัด-bm|vr;u1-u;ruo1;7ย†u;ฤทย‰_bัด; |_;mย†l0;uo=r-เฆž;m|v|_-mhbm]ย†v=ouoย†uย‰ouhbm1u;-v;v ;ยˆ;uย‹ย‹;-uฤบ"-ัดvo]o;vย†rย‹;-u-[;uย‹;-uฤบ-bยŒ;m-ย‰-u7 =ou"bmฦ‘ฦฦฦ”ฤท-m7-bยŒ;m-ย‰-u7=ouัดoย‰;uย‰-b|เฆžl;vbm ฦ‘ฦฦัตฤบ

COMMITMENT TO TRACK AND LOWER WAIT TIMES -เฆž;m|vฤฝ-11;vv|ooย†uv;uยˆb1;vv_oย†ัด70;]ย†-u-m|;;7ฤทbm1ัดย†7bm] lbmbl-ัดย‰-b|เฆžl;vฤบm-rruo-1__-v0;;mbmvเฆž|ย†|;7|o|u-1h ย‰-b|เฆžl;vom-7-bัดย‹0-vbvฤท|_ย†v-ัดัดoย‰bm]ย†v|o-mเฆž1br-|;-mย‹ 7;ยˆb-เฆžomv=uoloย†u|-u];|vฤบ$_;;lo r-เฆž;m|ลŠu;]bv|u-เฆžom

ovrb|-ัด&mbยˆ;uvb|-ubom=-m|- ัด;mยˆ7-ฤบ!;ย‹;v-|เฅ•ัดb1ovฤทฦ‘ฦลŠฦ‘ัถฦ’ฦ“ฦ‘(-ัด7;louoฤท"r-bm ย‰ย‰ย‰ฤบ_ovrb|-ัดbm=-m|-;ัด;m-ฤบ;v 21


SANITAS HOSPITALES PRIZE WINNER  (&  !&"$ !"

ลžัดัด o= ย†vย‰_oย‰ouh -| "-mb|-v ovrb|-ัด;v -u; 1ollbย‚;7 |o |_;ย‰;ัดัด0;bm] -m7 _;-ัด|_ o= oย†u 1ัดb;m|v -m7 oย†u 1olru;_;mvbยˆ; _;-ัด|_ lo7;ัด bv 0-v;7 om ruoยˆ;m ;ยŠ1;ัดัด;m|_;-ัด|_1-u;ฤทbmmoยˆ-เฆžombmv;uยˆbm]|_;r-เฆž;m|-m7|_;ย‰b7;u-m];o=oย†u rouoัดboo=_;-ัด|_ruo7ย†1|v-m7v;uยˆb1;vฤบลž

ฦ”oย†|o=;ยˆ;uย‹ ฦŽฦr;orัฒ;ย‰_o _-ยˆ;0;;m -ย‚;m7;7-| oย†u_ovrb|-ัฒv -1เขผยˆ;ัฒย‹ u;1oll;m7ย†v |o|_;buu;ัฒ-เขผยˆ;v -m7=ub;m7v

ย†u1ou;0ย†vbm;vvbv|_;ลžย‚;mเฆžom-m71-u;o= oย†u r-เฆž;m|vลžฤบ ย†u 1ollb|l;m| |o |_; _;-ัด|_ -m7ย‰;ัดัด0;bm]o=oย†u1ัดb;m|vbv7;Cm;70ย‹|_u;; l-bm =-1|ouvฤน Cuv|ัดย‹ฤท |_; r;ul-m;m| v;-u1_ =ou ;ยŠ1;ัดัด;m1; -m7 v;1om7ัดย‹ฤท 1om1;m|u-เฆžm] om r;orัด;ฤฝvm;;7vฤบ bm-ัดัดย‹ฤท|_;-0bัดb|ย‹|o-7-r|oย†u o@;u|o|_;;-1_r-เฆž;m|ฤฝvm;;7vฤทu;]-u7ัด;vvo= ัดo1-เฆžomฤท bm om; o= oย†u _ovrb|-ัดvฤธ -| - l;7b1-ัด 1;m|u; ou ย‰;ัดัด0;bm] 1;m|u;ฤท -| _ol; |_uoย†]_ oย†u "-mb|-v 1ย†7; v;uยˆb1;ฤท ou vblrัดย‹ -| _ol;ฤท v;;hbm] _;-ัด|_1-u; ruo7ย†1|v -m7 v;uยˆb1;v |_uoย†]_ "-mb_ย†0ฤท oย†u 7b]b|-ัด ;1ovย‹v|;lฤท vo -mย‹0o7ย‹1-mCm7|_;u;tย†bu;7_;-ัด|_voัดย†เฆžombm -1oย†rัด;o=loย†v;1ัดb1hvฤบ ฦ– oย†| o= ;ยˆ;uย‹ ฦฦ r;orัด; ย‰_o _-ยˆ; -ย‚;m7;7 oย†u _ovrb|-ัดv -1เฆžยˆ;ัดย‹ u;1oll;m7 ย†v |o |_;bu u;ัด-เฆžยˆ;v -m7 =ub;m7v -11ou7bm] |o |_; ;| uolo|;u "1ou; v|ย†7b;v _ovrb|-ัดv u;]ย†ัด-uัดย‹ 1om7ย†1|;7 -lom] r-เฆž;m|v ย‰_o _-ยˆ; voย†]_| voัดย†เฆžomv |o |_;bu _;-ัด|_ bvvย†;v =uol oย†u ruo=;vvbom-ัดvฤบ $_; -vr;1|v |_-| -u; lov| -rru;1b-|;7 -u; ;lr-|_;เฆž1 |u;-|l;m| -m7 u;vr;1| =ou |_;bu m;;7v -m7 7;vbu;vฤบ $_bv -1_b;ยˆ;l;m| bv 7bu;1|ัดย‹ ัดbmh;7 |o |_; ยˆo1-เฆžom-ัด -m7 r;uvom-ัด 7;ยˆ;ัดorl;m| roัดb1b;v =ou -ัดัด l;l0;uv o= "-mb|-v ovrb|-ัด;vฤบ m7;;7ฤท |_bv bvย‰_-|  7bvเฆžm]ย†bv_;7bmoย†ul-m-];l;m|lo7;ัด0ย‹|_; ฦ‘ฦฦฦ” ยŠ1;ัดัด;m1;ย‰-u7ฤทbm|_;1-|;]ouย‹ o="ย†11;;7bm]$_uoย†]_|_;$-ัด;m|o=;orัด;ฤบ

ัดัดo=ย†vย‰_oย‰ouh-|"-mb|-vovrb|-ัด;v=o1ย†vom o@;ubm]oย†ur-เฆž;m|v-m7|_;bu=-lbัดb;vl-ยŠblย†l tย†-ัดb|ย‹1-u;v;uยˆb1;v-m7=ou|_;bu;ยŠr;ub;m1;|o 0; orเฆžlย†lฤบ ย†u tย†-ัดb|ย‹ l-m-];l;m| lo7;ัด -ัดัดoย‰v ย†v |o 1_-mm;ัด -ัดัด |_; 1ourou-|; ;@ou|v -m7 u;voย†u1;v bm|o o@;ubm] |_; r-เฆž;m|v -m7 |_;bu=-lbัดb;v|_;0;v|;ยŠr;ub;m1;rovvb0ัด;ฤบย†u rub7; ัดb;v bm o@;ubm] -ัดัด oย†u r-เฆž;m|v - ย†mbtย†; v;uยˆb1;ฤบ $_; "-mb|-v ovrb|-ัด;v 1;m|u;v _-ยˆ; 7;vb]m;7 -m7v;|ย†r|_;buย†l-mbv-เฆžomัด-m|_-|1oยˆ;uv -ัดัดhbm7vo=-1เฆžomv=o1ย†vbm]omu;vr;1|=ouoย†u r-เฆž;m|vฤท lbmblbvbm] |_; bm1omยˆ;mb;m1; |_;ย‹ l-ย‹=;;ัด7ย†;|o_ovrb|-ัดbv-เฆžomฤทm;-um;vv|ooย†u lov|ยˆย†ัดm;u-0ัด;r-เฆž;m|vฤทvย†1_-v1_bัด7u;mฤท-m7 -11;vv|o|_;1;m|u;vฤบ


b@;u;m| -1เฆžomv -u; ;lr_-vbv;7 ย‰b|_bm |_; =u-l;ย‰ouh o= |_bv rัด-mฤท vย†1_ -v |_; 1omยˆ;mเฆžom ย‰b|_ |_; ย†m7-1bเฅ•m $_;o7ou- |o lbเฆž]-|; |_; ;loเฆžom-ัด blr-1| _ovrb|-ัดbv-เฆžom l-ย‹ _-ยˆ; om 1_bัด7u;mฤท |_; ;ยŠr;ub;m1; o= |_; m1oลŠou1_-u7 -| |_; m1oัดo]b1-ัด7ยˆb1; -m7 -u; &mb| -| |_; "-mb|-v &mbยˆ;uvb|ย‹ ovrb|-ัดv o= ,-uยŒย†;ัด- -m7 ou-ัด;f-ฤท-m7(bu];m7;ัด-uovrb|-ัดฤทbm-7ub7ฤท -m7 |_; "-mb|-v ovrb|-ัด ฤท bm -u1;ัดom-ฤท ou |_;u-m];;ยŠr;ub;m1;)_;u;_;uovัดbยˆ;ฤบ ou;oยˆ;uฤท|_;1;m|u;v_-ยˆ;-7_;u;7|o|_; u;-l uof;1||ou;vr;1|_ovrb|-ัดbv;7r-เฆž;m|vัด;;r-m7 u;v|ฤท -m7 _-ยˆ; v;| ย†r |_; (b7;oลŠ1omvย†ัด|-เฆžom uo]u-ll;omu;ัด;-v;ฤท|_-|-ัดัดoย‰rov|ลŠ1_bัด70bu|_ ou vย†u];uย‹ r-เฆž;m|v |o -vh tย†;vเฆžomv ย‰b|_oย†| _-ยˆbm]|o1ol;0-1h|o|_;_ovrb|-ัดฤบ-v|ัดย‹ฤท|ย‰o _ovrb|-ัดv -u; |;vเฆžm] 7b@;u;m| ย†vb1ลŠ|_;u-rย‹ =oulย†ัด-v|o0ubm]ัดbยˆ;lย†vb1bm|o|_;_ovrb|-ัด-m7 blruoยˆ;|_;;ยŠr;ub;m1;o=r-เฆž;m|vย‰_ou;vou||o ruo=;vvbom-ัดv|ovoัดยˆ;-_;-ัด|_bvvย†;ฤบ

"-mb|-vovrb|-ัด;v -ัดัด;7;ัด-!b0;u-7;ัดobu-ฦ”ฦ‘ฤทฦ‘ัถฦฦ“ฦ‘-7ub7 ย‰ย‰ย‰ฤบv-mb|-vฤบ;v 23


$!"&"  ߎ+ "ߎ Ґ&$+ґ PRIZE WINNER  (&  !&"$ !" $-uv†v†mb1br-Ѵb|‹bv-r†0Ѵb1;mঞ|‹;v|-0Ѵbv_;7|ol;;||_;1ollomm;;7vo= u;vb7;m|vĺ$_;v;uˆb1;vruoˆb7;70‹|_;l†mb1br-Ѵb|‹-u;7;ˆ;Ѵorl;m|-m7†u0-m rѴ-mmbm]ĸ ];o]u-r_b1 -m7 †u0-m bm=oul-ঞom v‹v|;lvĸ ;mˆbuoml;m| -m7 _;-Ѵ|_ĸ 1Ѵ;-mbm]ĸl†mb1br-ѴroѴb1;ĸr-uhv-m7]u;;mvr-1;vĸ†u0-m|u-mv=oul-ঞomĸ1†Ѵ|†u; -m7-u|ĸ|o†ubvl-m7ruoloঞomĸvo1b-Ѵv;uˆb1;v-m7-vvbv|-m1;ĸv†rrou|=ou|_; 7;ˆ;Ѵorl;m|o=;1omol‹-m7|u-7;ĸruo|;1ঞom-m7v†uˆbˆ-Ѵo=_bv|oub1-Ѵņm-|†u-Ѵ -vv;|v-m7vb|;v-m7|_;bu=†m1ঞomvĺ );=o1†vomo†u1bঞŒ;mvķr;orѴ;-m7-ѴѴo|_;uv|-h;_oѴ7;uvbmѴbm;‰b|_o†ulo‚ovĹ ľ);l-m-];|o];|_;uĿ-m7ľ);-u;-0b]=-lbѴ‹ĺĿ

&m7;u|_; Ѳ;-7;uv_br of Tarsus †mb1br-Ѳb|‹ Ŏ$ŏĶo†u 1o†m|u‹ĻvCuv| ۨ# ‰-v =o†m7;7bm ƏƍƍƐbm$-uv†vĸ

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-m7;lrѴo‹;;v_-ˆ;bm1u;-v;7ĺ

$_; †vbm;vv ;ˆ;Ѵorl;m| ;m|u; Őߎ# ő bv -mblrou|-m|fo01u;-ঞomlo7;Ѵ=ouv†rrouঞm] |_; 7;ˆ;Ѵorl;m| o= vl-ѴѴ ;m|u;ru;m;†uv -m7 =-1bѴb|-|;v 0†vbm;vv v|-u|Ŋ†rv =ou |_; v†uˆbˆ-Ѵ o= |_; 1olr-m‹ -m7 |o bm1u;-v; |_; ]uo‰|_ orrou|†mbঞ;vĺ ߎ#  1-m 0; 1omvb7;u;7 -v - ކvbm;vv m1†0-|ouŞ ou Ş"  †uv;u‹Ş ‰_;u; v;uˆb1;v-u;ruoˆb7;7|om;‰0†vbm;vv;v‰b|_bm |_;bu v|u†1|†u; Ѵbh; l-m-];l;m| 1omv†Ѵ|-m1‹ v†rrou|ĸ rovvb0bѴb|‹ o= -11;vv |o Cm-m1b-Ѵ u;vo†u1;vĸ ‰ouhrѴ-1; vr-1; bm -rruorub-|; 1bu1†lv|-m1;vĸ 1ollom oL1; ;t†brl;m| -m7 oL1;v;uˆb1;vĺ11ou7bm]|o-v|†7‹1om7†1|;7 0‹ )ouѴ7 -mhĸ ‰_bѴ; 1Ѵovbm] u-|; bm vl-ѴѴ ;m|;urubv;v bv ѵƏŊѶƏѷ bm |_;bu Cuv| ‹;-uķ |_bv u-ঞo bv -uo†m7 ƐƏѷ o= |_; 0†vbm;vv;v -m7 ;m|u;ru;m;†uvbmߎ# ĺ

$-uv†v ߎ# ŝv -1_b;ˆ;l;m|v _-ˆ; Ѵ;7 |o |_; or;mbm] o= o|_;u ߎ# v -m7 b| _-v 0;;m - uoѴ; lo7;Ѵ =ou |_;lĺ m o†u 1o†m|u‹ķ |_;u; -u; 1†uu;m|Ѵ‹ Ɛѵ ߎ# vĺ ;=ou; |_;bu ;v|-0Ѵbv_l;m|ķ |_;‹ l-7; - |;1_mb1-Ѵ ˆbvb| |o $-uv†v ߎ# ĺ m -77bঞomķ |;1_mb1-Ѵ v|†7b;v ‰;u;l-7;‰b|_7;Ѵ;]-ঞomv=uol"o†|_=ub1- -m7!ol-mb-ĺ

&m7;u|_;Ѵ;-7;uv_bro=$-uv†v†mb1br-Ѵb|‹Ő$őķ o†u1o†m|u‹ĽvCuv|ߎ# ‰-v=o†m7;7bmƑƏƏƒ bm$-uv†vĺ$_;ruof;1|ru;r-u;70‹$ruoˆb7;7 ]u-m|u;vo†u1;v=uol|_;)ouѴ7-mh-m7‰b|_ |_;v;u;vo†u1;vvol;lo7bC1-ঞomv‰;u;l-7; bm|_;0†bѴ7bm]o=|_;=oul;urѴ-m|ĺ$_-vl-7; |_; -ѴѴ bm=u-v|u†1|†u; ‰ouh Őv;‰-];ķ 7ubmhbm] ‰-|;uķ u-bm ‰-|;u Ѵbm;vőĺ m ƑƏƐƐķ $ ru;r-u;7 |_; Şߎ#  ;ˆ;Ѵorl;m| -m7 lruoˆ;l;m| uof;1|Ş -m7 o0|-bm;7 Cm-m1b-Ѵ v†rrou| =uol †h†uoˆ- ;ˆ;Ѵorl;m| ];m1‹ĺ )b|_ |_;v; blruoˆ;l;m|vķ |_; m†l0;u o= ;m|u;ru;m;†uv


OWNERSHIP ON HISTORICAL AND &$&!(& " -v;7 om |_; -u1_-;oѴo]b1-Ѵ ‰ouhvķ $-uv†v _-v - _bv|ou‹ o= lou; |_-m ƐƏķƏƏƏ ‹;-uv ‰b|_o†| 7bv1omঞm†b|‹ -m7 v;uˆ;7 -v |_; 1-rb|-Ѵ o= l-m‹ 1bˆbѴbv-ঞomv -m7 1†Ѵ|†u;vĺ$-uv†v _-v ]u;-| ˆ-Ѵ†; o=0;bm]|_;l;;ঞm]robm|o=|_u;;u;Ѵb]bomvĺ $-uv†vbv|_;0bu|_rѴ-1;o="|ĺ-†Ѵ†v‰_o‰ouh;7 =ou|_;7bvv;lbm-ঞomo=_ubvঞ-mb|‹ĺ"|ĺ -mb;ѴĽv Ő;‰bv_ruor_;|ő]u-ˆ;bv-Ѵvo_;u;ĺ uolvѴ-lb1 _bv|ou‹ķ |_; -ˆ; o= ";ˆ;m "Ѵ;;r;uv bv -Ѵvo bm $-uv†v-u;-ĺ !;v|-†u-ঞom ‰ouhv -u; ];m;u-ѴѴ‹ Ѵ;7 0‹ |_; bmbv|u‹o=†Ѵ|†u;-m7$o†ubvlĺ†||_;1ov|o= ;Šr;uঞv;-m7ruof;1|l-m-];l;m|bv_b]_ĺ$-uv†v

†mb1br-Ѵb|‹ _-v |-h;m |_; bmbঞ-ঞˆ; 0‹ ]obm] 0;‹om7 |_; 0o†m7-ub;v o= 1Ѵ-vvb1-Ѵ l†mb1br-Ѵ v;uˆb1;v-m7ruo|;1|v|_;1†Ѵ|†u-Ѵ-m7_bv|oub1-Ѵ ˆ-Ѵ†;vĺ Š-lrѴ;v o= v†1_ ruof;1|v -u; |_; u;v|ou-ঞom o="|ĺ-†Ѵ†vŝ);ѴѴķom-h =v†vo†ঞt†;o|;Ѵķ †0-| -v_- ;7u;v;ķ u-ˆ; o= "|ĺ -mb;Ѵķ $-wh†‹† -ˆ;ķ "brঞѴѴb -Œ--uķ -ˆ; o= v_-0Ŋd ;_=-m7|_;bv|oub1-Ѵ$u-7;;m|u;ĺ $-uv†v†mb1br-Ѵb|‹_-vѴ;7|_;;v|-0Ѵbv_l;m|=ou |_;vvo1b-ঞomo=bv|oub1-Ѵbঞ;v-m70;1-l;- =o†m7bm]l;l0;uĺ$_-v0;;m-‰-u7;7ƕঞl;v 0‹|_bv-vvo1b-ঞom=ou|_;buu;v|ou-ঞomruof;1|vĺ $ _-v 0;1ol; - l;l0;u o= |_; †uor;-m vvo1b-ঞom=oubv|oub1-Ѵbঞ;vĺ

$-uv†v;Ѵ;7b‹;vbŐ†mb1br-Ѵb|‹ő $oŒhor-u-m,-_b|-_ĺ-vdlুѴ;h†Ѵˆ-udķƒƒƓƓƏķ$-uv†vņ;uvbmņ$&! + ‰‰‰ĺ|-uv†vĺ0;Ѵĺ|u h-Ѵb|;‹om;ঞlbŠ|-uv†vĺ0;Ѵĺ|u 25


WEST LOTHIAN COUNCIL HIGHLY COMMENDED  (&  !&"$ !"

);v|o|_b-moย†m1bัดbv-ัดo1-ัด-ย†|_oub|ย‹ruoยˆb7bm]ยˆb|-ัดrย†0ัดb1v;uยˆb1;v |o-|_ubยˆbm]ัดo1-ัด1ollย†mb|ย‹bm"1o|ัด-m7ฤบ$_;ย‹_-ยˆ;-v|uom]u;rย†|-เฆžom =ou7;ัดbยˆ;ubm]_b]_tย†-ัดb|ย‹v;uยˆb1;v-m7-u;1ollbย‚;7|oblruoยˆbm]|_; tย†-ัดb|ย‹o=ัดb=;=ou-ัดัด|_;bu1bเฆžยŒ;mvฤบv|_;-u;-ลvัด-u];v|;lrัดoย‹;uฤทoย†u v|-@-m7|_;v;uยˆb1;v|_;ย‹7;ัดbยˆ;u-u;1u;-เฆžm]rovbเฆžยˆ;1_-m];bm);v| o|_b-mฤบ

);v|o|_b-m has one of the =-v|;v|]uoย‰bm] -m7ย‹oย†m];v| rorย†ัฒ-เขผomvbm "1o|ัฒ-m7ฤธฤธฤธ

);v| o|_b-m oย†m1bัด bv - _b]_ัดย‹ 1ย†v|ol;u oub;m|-|;7 ou]-mbv-เฆžom |_-| bv v_-r;7 0ย‹ |_; m;;7v o= oย†u 1ย†v|ol;uv -m7 7ubยˆ;m 0ย‹ - ยˆbvbom |o 7;ัดbยˆ;u rovbเฆžยˆ; oย†|1ol;v =ou oย†u ัดo1-ัด 1ollย†mb|ย‹ฤบ $_bv bv u;Y;1|;7 bm oย†u 1ou; rย†urov;ฤน |o blruoยˆ; |_; tย†-ัดb|ย‹ o= ัดb=; o= -ัดัด |_ov; ัดbยˆbm]ฤท ย‰ouhbm] -m7 ัด;-umbm] bm );v| o|_b-mฤบ );v|o|_b-m_-vom;o=|_;=-v|;v|]uoย‰bm]-m7 ย‹oย†m];v|rorย†ัด-เฆžomvbm"1o|ัด-m7ฤทu;Y;1เฆžm]|_; -u;-ฤฝvัดo1-เฆžom-m7-ย‚u-1เฆžยˆ;m;vv-v-rัด-1;|o ัดbยˆ;ฤทย‰ouh-m7ยˆbvb|ฤบ$_;u;-u;0o|_ย†u0-m-m7 vl-ัดัด uย†u-ัด 1ollย†mbเฆž;v ย‰b|_ - 7bยˆ;uv; lbยŠ o= vo1b-ัด-m7;1omolb10-1h]uoย†m7vฤบ

);v|o|_b-moย†m1bัด_-v]uoย‰mฤท1_-m];7-m7 blruoยˆ;7 ย‰b|_ oย†u 1ollย†mb|ย‹ vbm1; b| ย‰-v ;v|-0ัดbv_;7-v-mou]-mbv-เฆžombmฦฦ–ฦ–ัตฤบ);moย‰ v|ubยˆ; |o 7;ัดbยˆ;u ยˆ-ัดย†; |o oย†u 1ย†v|ol;uvฤน |_; 1bเฆžยŒ;mvฤท 1ollย†mbเฆž;v -m7 0ย†vbm;vv;v o= );v| o|_b-mฤท -1uovv lou; |_-m ฦฦฦ v;uยˆb1;vฤบ  -1_

om; o= );v| o|_b-mฤฝv -rruoยŠbl-|;ัดย‹ ฦฦ•ัถฤทฦ”ฦ”ฦ 1bเฆžยŒ;mv bv oย†u 1ย†v|ol;uฤบ $_;ย‹ ย‰bัดัด 7bu;1|ัดย‹ u;1;bยˆ;ฤทou0;m;C|=uolฤทl-mย‹o=oย†uv;uยˆb1;vฤบ )_bัด; vol; o= oย†u v;uยˆb1;v -u; ย†mbยˆ;uv-ัด -m7 ย‰bัดัด |oย†1_ -mย‹om; ย‰_o ัดbยˆ;vฤท ย‰ouhvฤท ัด;-umv ou |u-ยˆ;ัดv bm |_; -u;-ฤธ o|_;uv -u; |-u];|;7 -m7 7;vb]m;7 |o l;;| 1olrัด;ยŠ m;;7v o= 7;Cm;7 1ย†v|ol;u ]uoย†rvฤบ  ); ruoยˆb7; ;7ย†1-เฆžom |o oย†uย‹oย†m]r;orัด;ฤทvo1b-ัด_oย†vbm]ฤทr;uvom-ัดbv;7 vย†rrou| -m7 1-u; =ou |_ov; lov| bm m;;7 -v ย‰;ัดัด -v _;-ัด|_ -m7 1-u; v;uยˆb1;v |o |_; oัด7;u -m7ยˆย†ัดm;u-0ัด;r;orัด;ัดbยˆbm]bmoย†u1ollย†mb|ย‹ฤบ ); -u; ย‰ouhbm] ย‰b|_ oย†u r-u|m;uv |o -77u;vv roยˆ;u|ย‹ -m7 bm;tย†-ัดb|ย‹ -m7 |o blruoยˆ; _;-ัด|_ oย†|1ol;v -m7 1ollย†mb|ย‹ v-=;|ย‹ฤบ  ); -ัดvo vย†rrou| -m7 ;m_-m1; |_; m-|ย†u-ัด -m7 0ย†bัด| ;mยˆbuoml;m|bm);v|o|_b-m-m7-u;7;ยˆ;ัดorbm] |_;bm=u-v|uย†1|ย†u;-m7h;ย‹rย†0ัดb1v;uยˆb1;vbm|_; ัดo1-ัด-u;-ฤบ


†u r†urov; -m7 v|u-|;]b1 ruboubঞ;v -u; 1_-ѴѴ;m]bm]ķ -l0bঞo†v -m7 bm|;u1omm;1|;7 -m7 ;ˆ;u‹|_bm] ‰; 7o bv uoo|;7 bm |_; m;;7v -m7 -vrbu-ঞomv o= o†u 1†v|ol;uvĺ †u 1†v|ol;uŊ =o1†v;71†Ѵ|†u;v†rrou|v|_bvķ‰b|_rѴ-mmbm]-m7 7;1bvboml-hbm]bm|_;ou]-mbv-ঞom†m7;urbmm;7 0‹ _om;v| -m7 u;]†Ѵ-u 7b-Ѵo]†; ‰b|_ o†u 1†v|ol;uvĺ m ƑƏƐƑķ - rѴ-mmbm] lo7;Ѵ ‰-v 7;ˆ;Ѵor;7 |_-| †v;v‰b7;u-m]bm]r†0Ѵb11omv†Ѵ|-ঞomv|o7;ˆ;Ѵor |_;v|u-|;]b1rѴ-m=ou|_;ou]-mbv-ঞomĺ†v|ol;uv v;| o†u v|u-|;]b1 ruboubঞ;v -m7 -Ѵvo bm=oul †v -0o†| Cm-m1b-Ѵ -m7 or;u-ঞom-Ѵ rѴ-mmbm]ĸ |_; -Ѵb]ml;m|o=u;vo†u1;vĸ1ourou-|;v|u-|;]b;v-m7 7bu;1|lo7;umbv-ঞom-1ঞˆb|‹ĺ

); -Ѵvo =†ѴѴ‹ ;m]-]; 1†v|ol;uv bm |_; om]obm] 7;ˆ;Ѵorl;m|o=o†uv;uˆb1;vĺ @;1ঞˆ;1†v|ol;u bmˆoѴˆ;l;m| bv -m bm|;]u-Ѵ r-u| o= |_; ‰-‹ |_-| ‰; rѴ-mķ 7;vb]m -m7 blruoˆ; o†u v;uˆb1;v -m7 o†u bm1Ѵ†vbˆ; -rruo-1_ _-v ruo7†1;7 l-m‹ 7;lomv|u-0Ѵ; 0;m;C|v |o v;uˆb1; †v;uvĺ  $_bv bm1Ѵ†7;v u;7;vb]mbm] v;uˆb1; ruoˆbvbom |o 0;‚;u l;;|m;;7v-m7ru;ˆ;m|m;]-ঞˆ;o†|1ol;v-m7 bv_;Ѵrbm]|oĸ • •

• •

lruoˆ; ;7†1-ঞom-Ѵ -‚-bml;m| =ou o†u ‹o†m]r;orѴ;ĸ !;7;vb]mbm|;]u-|;7_;-Ѵ|_-m71-u;v;uˆb1;v ‰b|_ o†u _;-Ѵ|_ r-u|m;uv |o blruoˆ; |_; t†-Ѵb|‹ o= 1-u; =ou oѴ7;u -m7 ˆ†Ѵm;u-0Ѵ; r;orѴ;ĸ 77u;vv uoo| 1-†v;v o= roˆ;u|‹ -m7 bm;t†-Ѵbঞ;vbmo†u1oll†mb|‹ĸ lruoˆ;v;uˆb1;7;Ѵbˆ;u‹-m7-11;vvb0bѴb|‹=ou 1†v|ol;uvĺ

†u †v|ol;u -uঞ1br-ঞom _b;u-u1_‹ o@;uv 1_ob1;bm|_;‰-‹-m7;Š|;m||o‰_b1_1†v|ol;uv ;m]-]; -m7 1oˆ;uv v†uˆ;‹ u;vromv;v |o r-uঞ1br-ঞom bm blruoˆ;l;m| ruo1;vv;v -m7 |_; 1o†m1bѴ7;1bvboml-hbm]ruo1;vvĺ

Ŝ);v| o|_b-m o†m1bѲ bv v|ubˆbm] |o -1_b;ˆ; v†v|-bm-0Ѳ; rovbࢼˆ; 1_-m]; bm o†u Ѳo1-Ѳ 1oll†mb|‹ĸ †u ;lrѲo‹;;vĶ r-u|m;uvĶ v|-h;_oѲ7;uv -m71bࢼŒ;mv -u; †mb|;7 bm‰ouhbm]|o];|_;u|o blruoˆ;|_; t†-Ѳb|‹ o= Ѳb=; o= -ѲѲ|_ov; Ѳbˆbm] bm );v|o|_b-mĸ l-|1_;vo†u-l0bࢼomĶ_;Ѳrbm]†v|ov|ubˆ;=ou;Š1;ѲѲ;m1; -m7-1_b;ˆ;o†uˆbvbom=ou);v|o|_b-mĸ)b|_-]Ѳo0-Ѳu;-1_Ķ _b]_Ѳb]_|v bmmoˆ-ࢼom-1uovvv;1|ouv-m70;‹om7|_;moul-Ѳ0ou7;uvĸ);-u;;m1o†u-];7 |ov|u;|1_Ķ|oѲ;-um=uolѲ;-7bm]ou]-mbv-ࢼomv‰b|_v†v|-bm;7_b]_r;u=oul-m1; -m7†v;-ѲѲo†uu;vo†u1;v|o0†bѲ70;‚;ur†0Ѳb1v;uˆb1;v=ou|_;1bࢼŒ;mvo=);v| o|_b-mĸŜ

);v|o|_b-mo†m1bѴ o‰7;m"o†|_!o-7ķbˆbm]v|omķ);v|o|_b-mķ"1o|Ѵ-m7ķ ƔƓѵ ‰‰‰ĺ‰;v|Ѵo|_b-mĺ]oˆĺ†h 1†v|ol;uĺv;uˆb1;Š‰;v|Ѵo|_b-mĺ]oˆĺ†h 27


MANDO CORPORATION POLAND HIGHLY COMMENDED -m7oourou-เฆžomoัด-m7ลล‘bvัดo1-|;7bm|_;)-ัด0uยŒย‹1_"r;1b-ัด 1omolb1 ,om;ฤบ|bv-l-mย†=-1|ย†ubm]vย†0vb7b-uย‹o=|_;ou;-m-m7oourou-เฆžomฤท-r-u| o=|_;-ัดัด-oัด7bm]ฤบ  or;u-|;v bm |_; -ย†|oloเฆžยˆ; bm7ย†v|uย‹ฤท ruo7ย†1bm] 1olrัด;ยŠ vย‹v|;lv ย‰_b1_ ruoยˆb7; 1ol=ou| -m7 v-=;|ย‹ =ou ยˆ;_b1ัด;vฤบ $_; ruo7ย†1|v bm1ัดย†7; 0u-h; 1-ัดbr;uvฤท vย†vr;mvbomv-m7v|;;ubm]];-uvฤบ bv|_;omัดย‹rัด-m|bm ย†uor;0;ัดom]bm]|o-m7ouoย†r|_-|l-mย†=-1|ย†u;v |_u;;7b@;u;m|1_-vvbvvย†0vย‹v|;lvbmom;ัดo1-เฆžomฤบ

Current v-เขผv=-1เขผom ัฒ;ยˆ;ัฒo= ;lrัฒoย‹;;vbv

ัดฦ”ัต

-v;7om|_;(bvbom ย†uor;oฤบฦu-h;ัด-m| ล-ัดbr;uล‘ -m7 |_; ย†vbm;vv o-ัด ;v| bm ัด-vv bm ย†-ัดb|ย‹ -m7 _b]_ uoย‰|_ u-|; |_; rัด-m| _-v 7;Cm;7 b|v v|u-|;]ย‹ 0-v;7 om |_u;; l-bm 7bu;1เฆžomvย‰_b1_-u;vย†rrou|;70ย‹|_;;ยŠ;1ย†เฆžom roัดb1ย‹ -m7 1ou; ยˆ-ัดย†;v ย‰_b1_ -u; 1ollom =ou |_; ;mเฆžu; -ัดัด- uoย†r ลbm|;]ub|ย‹ฤท =uomเฆž;u -m7 ย‰ouh|o];|_;uล‘ฤน โ€ข b]_ ัด;ยˆ;ัด o= v-เฆžv=-1เฆžom o= r;orัด; 0ย‹ 0ย†bัด7bm]-ย†mbtย†;rัด-1;|oย‰ouh โ€ข !o0ย†v|]uoย‰|_-m7-7ยˆ-m1;7rัด-m| โ€ข ;v|tย†-ัดb|ย‹ ัด|_oย†]_  bv =o1ย†v;7 om u;-1_bm] b|v ยˆbvbomฤท |_; 1om1;r| o= ;orัด; bv -| |_; 1;m|u; o=ลvv|u-|;]ย‹-m7b|bv1omvb7;u;7-v-h;ย‹ v|u;m]|_=oub|v=ย†ัดCัดl;m|ฤบ-mย‹bmbเฆž-เฆžยˆ;v_-ยˆ; 0;;m|-h;moยˆ;u|_;ย‹;-uv|o;m_-m1;r;orัด;ลv bmยˆoัดยˆ;l;m| -m7 ;lroย‰;ul;m| -m7 u;bm=ou1; ัด;-7;uv_br -| 7b@;u;m| ัด;ยˆ;ัดvฤบ m; ;ยŠ-lrัด; bv |_;  1-7;lย‹ ย‰_b1_ ย‰-v bmbเฆž-|;7 |o u;bm=ou1; |;1_mb1-ัด -m7 ัด-m]ย†-]; vhbัดัดv -v ย‰;ัดัด -v ัด;-7;uv_br vhbัดัดvฤท ruoยˆb7bm] -11;vv |o |_; -1-7;lย‹=ou;ยˆ;uย‹om;|oruo]u;vvbm_bvou_;u 1-u;;uฤบ =ย‹oย†ย‰oย†ัด7vย†ll-ubv;ฤทbmfย†v|om;ย‰ou7ลŠฤพย‰_-| bvฤตฤฟลŠb|ย‰oย†ัด77;Cmb|;ัดย‹0;|_;PEOPLE.

ฤท om |_;bu uo-7 |oย‰-u7 ;ยŠ1;ัดัด;m1;ฤท _-v u;1;bยˆ;7 l-mย‹ -ย‰-u7v -m7 7bvเฆžm1เฆžomvฤบ $_; lov| 7bvเฆžm]ย†bv_;7 om; bv |_; oัดbv_ -เฆžom-ัด ย†-ัดb|ย‹ ย‰-u7 -m7 u;1;bยˆbm] |_; ลž!;1o]mbv;7 ou ยŠ1;ัดัด;m1;ลŠฦ”"|-uย‰-u7ลž0ย‹ ฤบ -m7o oัด-m7ฤท -v -m -ย†|oloเฆžยˆ; 1olr-mย‹ ฤทย†m7;uv|-m7v |_; m;;7 =ou ;ยŠ1;ัดัด;m1; -m7 =ou 0;bm] 0o|_ 1olr;เฆžเฆžยˆ; -m7 u;ัดb-0ัด; =ou b|v -u|m;uv 0;1-ย†v;  0;ัดb;ยˆ;v |_-| |_ov; =-1|ou 7bvเฆžm]ย†bv_;7 -m7o om |_; ]ัดo0-ัด l-uh;|ฤบ


WHEN DID YOU START USING THE EFQM MODEL? mbঞ-ঞˆ;=ou†vbm]|_;  Š1;ѴѴ;m1;o7;Ѵķ bm ƑƏƐƒķ 1-l; =uol |_; 1olr-m‹ŝv ru;ˆbo†v u;vb7;m| uĺ _;; )om _-m]ķ ‰_o ‰-v l-m-]bm] |_; 1olr-m‹ 7†ubm] b|ªv ľv|-u|Ŋ†rĿ ruo1;vv=oulou;|_-mCˆ;‹;-uvĺ;v-‰ķbm|_;  Š1;ѴѴ;m1; o7;Ѵķ - rovvb0bѴb|‹ |o 0;‚;u l-m-];-m7or;u-|;|_;1olr-m‹|_uo†]_-lou; _oѴbvঞ1robm|o=ˆb;‰‰_bѴ;vঞѴѴr-‹bm]-‚;mঞom |o;ˆ;u‹;Ѵ;l;m|o=b|v0†vbm;vvĺ $_-mhv |o |_bv om;Ŋo=Ŋ-Ŋhbm7 ˆb;‰ķ b| bv rovvb0Ѵ; |o 7;ˆ;Ѵor -m7 blruoˆ; |_; 1olr-m‹ lou; u-rb7Ѵ‹ 0‹ b7;mঞ=‹bm] -u;-v ‰b|_ ro|;mঞ-Ѵ |o 7;ˆ;Ѵor -m7 blruoˆ;ķ -v ‰;ѴѴ -v |_; rovvb0bѴb|‹ |o 0;‚;u ;m]-]; -m7 bmˆoѴˆ; ŝv ;lrѴo‹;;v bm |_; 7;ˆ;Ѵorl;m| o= |_; 1olr-m‹ķ |o];|_;u ‰b|_ |_;bu ;lro‰;ul;m|ĺ ;vrb|; m†l;uo†v o|_;u l;|_o7oѴo]b;v -m7 lo7;Ѵv o= 1olr-m‹ 7;ˆ;Ѵorl;m|ķ7;1b7;7|o1_oov;|_;  Š1;ѴѴ;m1;o7;Ѵ-m7=oѴѴo‰;7b|vr_bѴovor_‹ĺ

HOW DID YOU GET STARTED? )b|_|_;7;1bvbom|o1_oov;|_;  Š1;ѴѴ;m1; o7;Ѵ -m7 b|v l;|_o7oѴo]‹ķ -m7o oѴ-m7ªv Ѵ;-7;uv|oohr-u|bm-m;Š|;um-Ѵ1;uঞC;7|u-bmbm] 1o†uv; u;]-u7bm] l-m-];l;m| bm -11ou7-m1; ‰b|_ |_;  Š1;ѴѴ;m1; o7;Ѵĺ $_;‹ =o†m7ķ -[;u |_; |u-bmbm]ķ |_-| |_; h;‹ |o ;@;1ঞˆ; blrѴ;l;m|-ঞomo=|_; -rruo-1_bv_-ˆbm] vr;1b-ѴѴ‹ |u-bmbm] -m7 t†-ѴbC;7 v|-@ bm |;ulv o= hmo‰Ѵ;7]; u;]-u7bm] |_;  l;|_o7oѴo]‹ĺ ou |_bv r†urov;ķ  ‰ouh;7 ‰b|_ -m  -u|m;u bm oѴ-m7ķ ‰_b1_ u;v†Ѵ|;7 bm _-ˆbm] ƑƑ bm|;um-Ѵ  -†7b|ouvķ ‰_ov; ‰ouh ‰-v l-m-];70‹- 1oou7bm-|ouĺ $_; blrѴ;l;m|-ঞom r;ubo7 o= |_;  -rruo-1_ ‰-v ;vঞl-|;7 |o 0; -uo†m7 om;‹;-u ŋ b| bv |_; ;vঞl-|;7 ঞl; m;;7;7 =ou om; =†ѴѴ v;Ѵ=Ŋ-vv;vvl;m| 1‹1Ѵ;ķ =uol b|v 0;]bmmbm] |o |_; blrѴ;l;m|-ঞomo=|_;Cuv|blruoˆ;l;m|ruof;1|v u;v†Ѵঞm] =uol |_; 1-uub;7 o†| v;Ѵ=Ŋ-vv;vvl;m|ĺ $_uo†]_o†| |_bv r;ubo7ķ ‰-v v†rrou|;7 0‹ |_; -u|m;ubmoѴ-m7ĺ

-m7oourou-ঞomoѴ-m7"rĺŒoĺoĺ †Ѵĺ&1Œmbo‰vh-ƒѵķƔѶŊƒƏѵ)-Ѵ0uŒ‹1_ ‰‰‰ĺl-m7oĺ1ol v;hu;|-ub-|Š_-ѴѴ-ĺ1ol 29


!;1o]mbvbm]|_;)ouัด7ลv;v|;u=oulbm]u]-mbv-เฆžomv oum =uol |_; -l0bเฆžom |o ruolo|; ]ัดo0-ัด ยŠ1;ัดัด;m1; -1uovv v;1|ouv -m7 =-1bัดb|-|; 0;m1_l-uhbm]ฤท |_;  ัดo0-ัด ยŠ1;ัดัด;m1; m7;ยŠ u;1o]mbv;v |_; ย‰ouัด7ลv 0;v| r;u=oulbm] ou]-mbv-เฆžomom|_;bufoย†um;ย‹|o ยŠ1;ัดัด;m1;ฤบ $_;bm7;ยŠruoยˆb7;vย‹oย†uou]-mbv-เฆžomย‰b|_]ัดo0-ัด ;ยŠrovย†u;-m7ยˆbvb0bัดb|ย‹v_oย‰1-vbm]ย‰_-|ย‹oย†_-ยˆ; -1_b;ยˆ;7 |_uoย†]_ ย‹oย†u oย†um;ย‹ =ou ยŠ1;ัดัด;m1; bm1ัดย†7bm]]oo7-m7uoัด;lo7;ัดru-1เฆž1;v-m7ย‰_-| ย‹oย†-u;ruoย†7o=v_-ubm]ฤบ $_; m7;ยŠ ย‰bัดัด rovbเฆžom ย‹oย†u ou]-mbv-เฆžom -v -m -1เฆžยˆ;ou;ยˆ;mัด;-7bm]ou]-mbv-เฆžom=ou ยŠ1;ัดัด;m1; ย‰b|_bmย‹oย†uv;1|ou-|-]ัดo0-ัดัด;ยˆ;ัดฤบ|bv-ย†mbtย†; rัด-oul |o ;m_-m1; |_; ยˆbvb0bัดb|ย‹ -m7 bl-]; o= ย‹oย†uou]-mbv-เฆžom-v-7ubยˆ;u=ou;ยŠ1;ัดัด;m1;ฤทย‰b|_bm -m70;ย‹om7ย‹oย†uv;1|ouฤบ $o fobm |_;  ัดo0-ัด ยŠ1;ัดัด;m1; m7;ยŠย‹oย†u ou]-mbv-เฆžom m;;7v |o ]o |_uoย†]_ -m  -vv;vvl;m| 7bu;1|ัดย‹ ย‰b|_ ย†v ou ย‰b|_ om; o= oย†u r-u|m;uvฤบ+oย†uัด;ยˆ;ัดbm|_;bm7;ยŠbv7;|;ulbm;70ย‹ |_; ! !v1oubm]ฤน โ€ข โ€ข โ€ข โ€ข

ัด-เฆžmย†lล‹oยˆ;uฦ•ฦฦrobm|v oัด7ล‹oยˆ;uัตฦฦrobm|v "bัดยˆ;uล‹oยˆ;uฦ”ฦฦrobm|v uomยŒ;ลŠoยˆ;uฦ’ฦฦrobm|v

;bm] r-u| o= |_; m7;ยŠฤท ou]-mbv-เฆžomv ย‰bัดัด 0; ;ยŠrov;7 =ou - r;ubo7 o= ฦ’ย‹;-uvฤท =u;; o= 1_-u];ฤท =uol|_;7-|;o=|_;-vv;vvl;m|ฤบ

$_; ัฒo0-ัฒ ยŠ1;ัฒัฒ;m1; m7;ยŠbv-1olrovb|;bm7;ยŠ o=lou;|_-mฦŽฦฦฦ]ัฒo0-ัฒ ou]-mbv-เขผomvย‰b|_bm-ยˆ-ub;|ย‹ o=v;1|ouv-1uovv|_;ย‰ouัฒ7ฤณ

โ€ข ;uovr-1; โ€ข vvo1b-เฆžomลŸmvเฆž|ย†เฆžomv โ€ข ย†|oloเฆžยˆ; โ€ข bm-m1b-ัด";uยˆb1;v โ€ข _-ul-1;ย†เฆž1-ัดv โ€ข omv|uย†1เฆžom โ€ข m]bm;;ubm]ลŸomv|uย†1ลŠ เฆžom โ€ข omvย†l;uuo7ย†1| โ€ข 7ย†1-เฆžom โ€ข m;u]ย‹ โ€ข m]bm;;ubm]";uยˆb1;v

โ€ข โ€ข โ€ข โ€ข โ€ข โ€ข โ€ข โ€ข โ€ข โ€ข โ€ข

oo7ลŸ;ยˆ;u-]; ;-ัด|_1-u; ovrb|-ัดb|ย‹ -mย†=-1|ย†ubm] ;7bbm;u-ัดv o|=ouuoC| $u-mvrou| ย†0ัดb1";1|ou !;|-bัด $;1_moัดo]ย‹


ัฒo0-ัฒ ยŠ1;ัฒัฒ;m1;m7;ยŠ!;1o]mbเขผoml;l0;uv 0ย‹u;]bom=ou|_;r;ubo7ฦฦฦŽฦ’ลˆฦฦฦŽฦ“

bm7 oย†| lou; -0oย†| |_;  ัฒo0-ัฒ ยŠ1;ัฒัฒ;m1; m7;ยŠ -m7 _oย‰ ย‹oย† 1-m 0;1ol; r-u|o=b|0ย‹ยˆbvbเขผm]|_;ย‰;0vb|;-|_ย‚rโ€ซุซโ€ฌล„ล„ย‰ย‰ย‰ฤธ ]ัฒo0-ัฒ;ยŠ1;ัฒัฒ;m1;bm7;ยŠฤธou] ou 1om|-1เขผm] ย†v -| ]ัฒo0-ัฒ;ยŠ1;ัฒัฒ;m1;bm7;ยŠลž;=tlฤธou]

31


IRAN EFQM AWARD

u-m !;ru;v;m|-เฆžยˆ;ย‰-vbm-ย†]ย†u-|;7bmฦ‘ฦฦัต |_uoย†]_-mbmbเฆž-เฆžยˆ;0ย‹-1;m|u;|_-|_-vัดom]0;;m|_; l-bmu;=;u;m1;=oubm|;um-เฆžom-ัด-m7m-เฆžom-ัดv;uยˆb1;v om 7b@;u;m| -vr;1|v o= ou]-mbv-เฆžom-ัด l-m-];l;m| bm u-mฤท |o 1omm;1| |_; ย‰ouัด7 1ัด-vv bm|;um-เฆžom-ัด bmvเฆž|ย†เฆžomv -m7 |o l-h; - ]ัดo0-ัดัดย‹ u;vr;1|;7 -m7 blrัด;l;m|;7 ou]-mbv-เฆžom-ัด ;ยŠ1;ัดัด;m1; lo7;ัด -11;vvb0ัด;|o|_;1olr-mb;vo=-ัดัดv;1|ouvฤบ ย†;|o|_; v|;-7ย‹]uoย‰|_-m7bm1u;-v;bm];เฆฎm]1olr-mb;vom 0o-u7ฤธ-ัดัด v;uยˆb1;vu;1;bยˆ;7-rruoยˆ-ัด0ย‹u-mb-m 1olr-mb;vvo|_-|ย‰b|_bm-=;ย‰lom|_v|_;mย†l0;u o= 1olr-mb;v |_-| v|-u|;7 |_;bu foย†um;ย‹ ย†m7;u |_; ]ย†b7-m1;o= bm1u;-v;7|olou;|_-mฦ’ฦฤทl-bmัดย‹ =uol|_;h;ย‹rัด-ย‹;uvbmu-mลv 1omolย‹ฤบ $o 0ย†bัด7 |_; m;|ย‰ouh o= u-mb-m 1olr-mb;v |_-| -u; 1ollbย‚;7 |o ;ยŠ1;ัดัด;m1;ฤธ 0;vb7;v |_; l;l0;uv_br ย‰b|_ -0oย†|ฦ“ฦl;l0;uv-m77b@;u;m||u-bmbm]v |_-| _-v 0;;m |_; =o1ย†v o= u-m  u;ru;v;m|-เฆžยˆ; =uol|_;;-uัดย‹v|-];vo=b|vbm-ย†]ย†u-เฆžomฤธ-vv;vvl;m| v-m7 u;1o]mbเฆžomv om 7b@;u;m| ัด;ยˆ;ัดvย‰;u; ัด-ย†m1_;7 |o u;1o]mbv; |_; 1olr-mb;v =ou ;ยŠ1;ัดัด;m1; -m7 =ย†;ัด |_;loเฆžยˆ-เฆžomo=u-mb-m1olr-mb;v|_uoย†]_oย†||_;bu ;ยŠ1;ัดัด;m1;foย†um;ย‹ฤบ u-m  -vv;vvl;m|v -m7 |_; u-m  -ย‰-u7 -u; 1om7ย†1|;7 =oัดัดoย‰bm]  uย†vv;ัดv uย†ัด;v -m7 v|-m7-u7v|_-|-ัดัดoย‰vu-m -ย‰-u7;;v|o;m|;u |_;ัดo0-ัด -ย‰-u77bu;1|ัดย‹ฤบย‹r-uเฆž1br-เฆžm]bm  -vv;vvl;m|vฤท 1olr-mb;v u;1;bยˆ; om; o= |_; lov| ruolbm;m| ยˆ-ัดย†;v bm 0;bm] r-u| o= |_;  1ollย†mb|ย‹ |_-| 7;|;ulbm;v |_;bu v|-|ย†v tย†o ย†m7;u -m ย†m0b-v;7 bm|;um-เฆžom-ัดัดย‹ -rruoยˆ;7 -rruo-1_ -m7

;lroย‰;uv|_;l|o7;ยˆ;ัดorbmbเฆž-เฆžยˆ;vย‰_bัด;u;1;bยˆbm] vย†rrou| =uol bm|;um-เฆžom-ัด ;ยŠr;u|v bm |_; C;ัด7v =ou blruoยˆ;l;m|ฤบ "bm1; b|v bm-ย†]ย†u-เฆžomฤท |_; u-m  -ย‰-u7 -m7 -vv;vvl;m|v _-ยˆ; 0u;1;bยˆ;7 - |o|-ัด o= ฦัต -rrัดb1-เฆžomv =uol |_; =oัดัดoย‰bm] 1olr-mb;v ลv;; m;ยŠ|r-];ล‘ย†rย†mเฆžัด|_;ฦv|o=1|o0;uฦ‘ฦฦฦ•|_-|-u; 1ย†uu;m|ัดย‹ ]obm] |_uoย†]_ |_; -vv;vvl;m| ruo1;vv ou ru;r-ubm] |_;bu vย†0lbvvbomvฤบ $_; u;vย†ัด|v o= |_; u-m  -vv;vvl;m|v -m7 |_; ย†r7-|; o= |_; uov|;u o= u-mb-m 1olr-mb;v |_-| ย‰bัดัด _-ยˆ; ย†m7;u]om;  -vv;vvl;m|v 0ย‹ |_; ;m7 o= ฦ‘ฦฦฦ•ฤท ย‰bัดัด 0; l-7; -ยˆ-bัด-0ัด; omัดbm; bm |_; ;ลŠ0ooh ยˆ;uvbom o= |_; u;1o]mbเฆžom0oohฤบ


C2E ASSESSMENT ฦฤบ _-_-ul-_-ัด (- -h_เฆž-ub ย†|oloเฆžยˆ; "_;;| olr-mย‹ลŠ" ฦ‘ฤบ m|;um-เฆžom-ัด"ย‹v|;l m]bm;;ubm]ลŸย†|ol-เฆžom olr-mย‹ล!"ล‘ ฦ’ฤบ ouloยŒ]-m"|;;ัดolr-mย‹ ฦ“ฤบ o0-u-h;_"|;;ัด m]bm;;ubm]olr-mย‹ล" ล‘ ฦ”ฤบ bv_]-l-mlbm"-ul-ย‹;_-v-u]-7ล" " (ล‘ ัตฤบ -เฆžvub-m ;v_l1oฤบล oเฆžmล‘ ฦ•ฤบ _-|-l&mbยˆ;uvb|ย‹ ัถฤบ ;uovbัดbv_-u0-uvoฤบล "ล‘ ฦ–ฤบ !-_ลŠ;!ov_7 7ย†1-เฆžom-ัดolrัด;ยŠ ฦฦฤบ b77ัด; -v| bm;v ลŸ !;moยˆ-เฆžom -m7 ;ยˆ;ัดorl;m|olr-mย‹ล ! ล‘

ฦ‘ ! $( $ ฦฦฤบ -m-rolr-mย‹ R4E ASSESSMENT ฦฦ‘ฤบ v=-_-mลvo0-u-h;_"|;;ัดolr-mย‹ล"ล‘ ฦฦ’ฤบ -v_-mlbu-0bu"|;;ัดo ฦฦ“ฤบ -mh-v-u]-7 ฦฦ”ฤบ _oย†ยŒ;v|-m"|;;ัดolr-mย‹ ฦัตฤบ -mh"_-_u

33


25TH( !"!+  THE EFQM GLOBAL EXCELLENCE AWARDS $_;Cuv|  ยŠ1;ัฒัฒ;m1;ย‰-u71;u;lomย‹|oohrัฒ-1;bm-7ub7bmฦŽฦ”ฦ”ฦฤถbm|_;ru;v;m1;o= |_;bm]o="r-bmฤธ"bm1;|_;mฤถ-ย‰b7;u-m];o=ou]-mbv-เขผomv_-ยˆ;l;-vย†u;7|_;buruo]u;vvom |_;bufoย†um;ย‹|oย‰-u7v ยŠ1;ัฒัฒ;m1;ฤถ-blbm]-||_;_b]_;v|ัฒ;ยˆ;ัฒ0ย‹-rrัฒย‹bm]|o|_;  ยŠ1;ัฒลˆ ัฒ;m1;ย‰-u7ฤธ;|ล›v|-h;-ัฒooh-||_;ย‰-u7ย‰bmm;uv=uol|_;r-v|ฦฦ’ย‹;-uvฤณ

1994 1992 !-mh*;uoยŠ &mb|;7bm]7ol

ฦ ลŽ ;vb]m|o bv|ub0ย†เขผomล &mb|;7bm]7ol

1998

1996

$$ ยŠru;vv &mb|;7bm]7ol |7 &mb|;7bm]7ol

!" $ย†uh;ย‹

1999

+;ัฒัฒoย‰-];v &mb|;7bm]7ol

1993 bัฒัฒbh;m ย†uor;-m bยˆbvbom ;ัฒ]bย†l

1995 $;ยŠ-vmv|uย†l;m|v ย†uor; u-m1;

1997 ""$_olvom b1uo;ัฒ;1|uomb1v |-ัฒย‹

1997 ;hv$ย†uh;ย‹

1998

-m7_o|;ัฒ "1_bm7ัฒ;u_o= ;ul-mย‹

1998

;ho$b1-u;| $ย†uh;ย‹

1999

(oัฒยˆo-uv;m| ;ัฒ]bย†l

1999

b & ;ml-uh

1999

";uยˆbเขผtย†;;|ย‰ouh ";uยˆb1;v u-m1;


2003

7bm0ย†u]_m|;um-เขผom-ัฒ Conference Centre &mb|;7bm]7ol

2000

ohb-o0bัฒ;_om;vฤถ ย†uor;-m7=ub1 bmัฒ-m7

2003

-ยŠbo1oลˆ-|" u;;1;

2001

,-_m-uยŒ|ru-ยŠbv "ย‰b|ยŒ;uัฒ-m7

2003

!ย†mv_-ย‰oัฒัฒ;]; &mb|;7bm]7ol

2001

"|-uย‹ล›voัฒัฒ;]; ou|_;umu;ัฒ-m7 &mb|;7bm]7ol

2003

ov1_"-m-ย‹bยˆ;$b1-u;| ov1_"-m-ย‹bยˆ;$b1-u;| " $ย†uh;ย‹

2000 mัฒ-m7!;ยˆ;mย†;ฤถ 11oย†m|v mัฒ-m7!;ยˆ;mย†;ฤถ11oย†m|v L1;ย†l0;um-ย†ัฒ7 &mb|;7bm]7ol

2000

ย†u|omลˆr|-!;=u-1|ouย‹ -mย†=-1|ย†ubm]|7 ย†m]-uย‹

2002

"rubm]=-ulu1_b;1|ย†u-ัฒ &mb|;7bm]7ol

35


2007

$o0;ulou;om1u;|; uo7┬Ж1|v|7 &mb|;7bm]7ol

2007

2005

(b╤▓╤▓--vv-"─╕u─╕╤▓─╕ |-╤▓┬Л

$$ ┬Кru;vv m=oul-рв╝om-m7 oll┬Жmb1-рв╝om ";u┬Иb1;v &mb|;7bm]7ol

2007

$_;;7-u o┬Жm7-рв╝om &mb|;7bm]7ol

2005

2007

buv|╤▓┬Жv bm-m1b-╤▓ uo┬Жr╤▓1 &mb|;7bm]7ol

2004 +  &mb|;7bm]7ol

2004 o1-;╤▓b_-l0;u o=m7┬Жv|u┬Л $┬Жuh;┬Л

-┬Ж-┬К;|-h-v|o┼И ╤▓-"o1b;7-7 oor;u-рв╝┬И; "r-bm

2006

)_-vvbv-m7 ub┬И;╤▓bm;v┬Лv|;lv uo7┬Ж1рв╝om ;ul-m┬Л

2008

2006

ov1_"-m-┬Лb┬И; $b1-u;|─╕"─╕ $┬Жuh;┬Л

2006

┬Жuv-]-┬М $┬Жuh;┬Л

u┬Жm7=ov ;ml-uh

$$ ┬Кru;vv l0 ;ul-m┬Л

2006

"|-u┬Л┼Ыv &mb|;7bm]7ol

2008 2008

o┬Жm1b╤▓=ou|_;┬Жuub1┬Ж╤▓┬Жl─╢ ┬К-lbm-рв╝om-m7vv;vv┼И l;m| &mb|;7bm]7ol


2017

) &mb|;7u-0 lbu-|;v

2017

!o0;u| ov1_ l0 !o0;u|ov1_l0 ัฒ-b1_-1_ัฒ-m| ;ul-mย‹

2015 )  &mb|;7bm]7ol

2013

ัฒr;mu;vou|"1_ย‰-uยŒ ย†v|ub-

2017

2015

ัฒ-v]oย‰oย†vbm] vvo1b-เขผom &mb|;7bm]7ol

));uh!;];mvลˆ 0ย†u] ;ul-mย‹

2011

bัฒbl_-ul-1;ย†เขผ1-ัฒv $ย†uh;ย‹

2012

!o0;u|ov1_l0 !o0;u|ov1_l0 -l0;u]ัฒ-m| ;ul-mย‹

2014

ov1_-ubัฒ-m| |-ัฒย‹

2016

ย‹ย†m|-lb;m|o7; ัฒ1o0;m7-v "r-bm 37


THANK YOU! ย‰oย†ัด7ัดbh;|o-1hmoย‰ัด;7];-m7|_-mh|_;=oัดัดoย‰bm]r;orัด;-m7|_;buou]-mbv-เฆžomv=ou |_;buย‰ouh-m71om|ub0ย†เฆžom|o|_;  ยŠ1;ัดัด;m1;ย‰-u7ฦ‘ฦฦฦ•ฤบ$_;ย‰-u7vruo1;vvย‰oย†ัด7mo| ย‰ouhย‰b|_oย†||_;bu1ollb|l;m|-m7ruo=;vvbom-ัดbvlฤบ

The EEA Jury Members 2017 $_;  ยŠ1;ัดัด;m1;ย‰-u7ย†uย‹bv1olrov;7o=_b]_ruoCัด;ฤท_b]_ัดย‹u;vr;1|;7r;orัด;=uol |_;ย‰ouัด7o=0ย†vbm;vvฤทrย†0ัดb1v;uยˆb1;-m7-1-7;lb-ฤบ$_;ย‹bm7;r;m7;m|ัดย‹7;1b7;ย‰_b1_o=|_; r-uเฆž1br-เฆžm]ou]-mbv-เฆžomv-u;uoัด;lo7;ัดv=ouo|_;uou]-mbv-เฆžomv-m7l;ub||_;-1hmoย‰ัด;7];o= u;1;bยˆbm]-m  ยŠ1;ัดัด;m1;ย‰-u7ouubยŒ;ฤบ

-mvov|ย‰;bmฤถ bu;1|ouฤถov|ย‰;bm-v1_bm;m0-ย†l0ลŽย†v|ub-ล _-bul-mo=|_; ฦฦฦŽฦ“ย†uย‹

o0-u0oย†uฤถ ฤถ;m|u;=ouolr;เขผเขผยˆ;m;vvลŽou|_;umu;ัฒ-m7 -m7u;ัฒ-m7ล ;l0;uo=|_; ฦฦฦŽฦ“ย†uย‹

;ul-bm;1h;uฤถย‰m;uฤถ-0bm;|7ล›u|_o7omเขผ;;1h;uลvvo1b฿ชv ลŽย†ยŠ;l0oย†u]ล ;l0;uo=|_; ฦฦฦŽฦ“ย†uย‹

(bย‚oubo;v-uoเฃŒฤถruo=ฤธ buฤธo= ยŠ1;ัฒัฒฤธฤถ&mbยˆ;uvb|-7b!ol- ลŽ|-ัฒย‹ล ;l0;uo=|_; ฦฦฦŽฦ“ย†uย‹


The Award Assessors 2017 $_;=oѴѴo‰bm]-vv;vvouv-u;-lom]v||_;0;v|-m7lov|;Šr;ub;m1;7bm †uor;-m7_-ˆ;0;;m1-u;=†ѴѴ‹ v;Ѵ;1|;7|o-vv;vvo†u-rrѴb1-m|vĺ

Assessment Team Leaders

Graham Hull

_uub;7޶†l;Ѳ

!-=-;Ѳ0-fo

-m;m7ubh;|;uv

!b߭‚-Ѳbfm

;ou]bov_ubv|o7o†Ѳo†

mub1o$ov1o

;mhbfѲ

;Ѳ-Ѳ";1hbm

-h-mbѲb|1bo]Ѳ†

39


Global EEA Assessors

"ย†v-mm;-ัฒ7v1_lb7|

v|;ัฒัฒ; -_ัฒลˆ ย†tย†;moย‹

!o]b;u)-vv;m0;u]

m];ัฒ-oย‰-u|_

$bm-!oัฒ7m7;uv;m

-mb;ัฒ)-]m;u

;ou];)bัฒvom

b-l"r;m1;

-u0-u--m]v7ou=

ubย‚ลˆ-ub;ัฒvvom

]mb;vยŒh-;0u-|

ัฒ-bu;_-lr;ัฒ

฿ชuเกฒl;ัฒ-tย†;ยˆ;m|

-7b-;b@;uลˆย†_

-ub-mobัฒ;mเขผ

-ย†;]u;

b-u-m ou-m

"blom;-rr

-uv;uvvom

-ยˆoัฒ"ย†ubm


"ย†v-mm;,-]ัฒ-ย†;u

bmm-oul-m7;ัฒัฒ;v

m7u;ย‰"1oย‚

!;]bv;vb;ย†ยŠ

-|ub1h;ย†u];ย‹

u-m1ob;u-11b

"ยˆ;m!ย†7oัฒr_

-ub-;vย†v oยˆo!o7ub]ย†;ยŒ

";0-vเขผ;mย†bu

ัฒl-uv1_-ย†;u

o;mu--7(-mobัฒัฒb;

m|ombo -0bobย†ัฒb-mb

-m;|!o0;u|vom

&uvย†ัฒ- ัฒ-];

m7u;-vฤธo-mmb7;v

ouu-7o"tย†-uยŒom

ัฒ;ยŠbv)bัฒัฒ;lv

-ย‚ย‹uol

ov;m|ombo -ัฒยˆo-]ย†u;]b

(bm1;m|"1_ย†

m7u;ย‰;mm

$-7;ย†vยŒย†1_-1ยŒ

-|ub1b--uยˆ-ัฒ_o

_ubv|or_;;uubm 41


m7u;-v -ѲѲ†;];

$blb‹rr޶m;m

;u_-u7;†

Ѳ-bm7‰-ѲѲ

†m-‹&vh†7-u

bu†m-(b|1†

bhѲ-vѲoltˆbv|

m-v|-vb--l;mo†

(-Ѳ7-v†vb;f†v

-Ѳ†hoŒ†‹bѲl-Œ

;m-7"-ˆb2

(Ѳ-7blbuu-†m


EFQM ASSESSOR (  $  (& $+&! MANAGEMENT CAREER


THE EFQM ASSESSOR (  $$ ย‚;m7|_;omัฒbm; -vb1vv;vvou $u-bmbm]|o];| -mbm|uo7ย†1เขผom |o|_;  ยŠ1;ัฒัฒ;m1;o7;ัฒฤธ

m|;mvbยˆ;vhbัดัดv7;ยˆ;ัดorl;m|

-vb1ย†m7;uv|-m7bm]

vv;mเฆž-ัดvhbัดัดv

THE EFQM ASSESSOR TRAINING

$_;v-เขผv=-1เขผomu-|; o=r-uเขผ1br-m|vbm |_; vv;vvou $u-bmbm]u;-1_;v

86%

$_;  vv;vvou $u-bmbm] bv - r-vv ou =-bัด ฦ‘ลŠ7-ย‹ 1oย†uv; |_-| ย‰bัดัด ;m-0ัด; ย‹oย† |o 7;ยˆ;ัดor ;vv;mเฆž-ัด -vv;vvl;m| vhbัดัดv ย†vbm] |_;  ยŠ1;ัดัด;m1; o7;ัด ัด;-7bm] |o 0;1olbm] -m  vv;vvouฤบ [;u |_; 1olrัด;เฆžom o= |_bv 1oย†uv;ฤทย‹oย†ย‰bัดัด0;-0ัด;|oฤน

$_;  vv;vvou $u-bmbm] ย‰bัดัด _;ัดr ย‹oย† 7;ยˆ;ัดor -vv;vvl;m| vhbัดัดv -m7 hmoย‰ัด;7];ฤบ | ย‰bัดัดru;r-u;ย‹oย†|ouย†m-vloo|_-m7;@;1เฆžยˆ; bm|;um-ัดฤท r;;u ou v;ัด=ลŠ-vv;vvl;m| ruo1;vv;v ruo7ย†1bm] -77;7 ยˆ-ัดย†; =;;70-1h |o 7ubยˆ; blruoยˆ;l;m|ฤบ

โ€ข &m7;uv|-m7|_;-rruo-1_;v|obm|;um-ัด-m7 ;ยŠ|;um-ัด-vv;vvl;m|ฤธ โ€ข rrัดย‹|_;1om1;r|v-m77;|-bัดvo=|_; o7;ัด-m7! !|ooัดv|oruo7ย†1; ยˆ-ัดย†;ลŠ-77bm]r;u=oul-m1;-m-ัดย‹vbvฤธ โ€ข )ouh|o];|_;uย‰b|_o|_;uvbm-m -vv;vvl;m||;-l;mยˆbuoml;m|ฤธ

During day-1 ย‹oย† ย‰bัดัด 0; bm|uo7ย†1;7 |o |_;  ยŠ1;ัดัด;m1; o7;ัดฤท b|v 1olrom;m|v -m7 -vv;vvl;m| |ooัดv 0;=ou; 0;bm] 1_-ัดัด;m];7 |_uoย†]_ |;-l ย‰ouh v;vvbomv |o rย†| ย‹oย†u m;ย‰ hmoย‰ัด;7]; bm|o ru-1เฆž1; -m7 l-ยŠblbv; ย‹oย†u ัด;-umbm]ฤบ

$_; vv;vvou$u-bmbm]]bยˆ;vย‹oย†-7;;r hmoย‰ัด;7]; o= |_;  ยŠ1;ัดัด;m1; o7;ัด -m7 -vv;vvl;m| |;1_mbtย†;vฤท |_ย†v =-1bัดb|-เฆžm] |_;bu ย†v; ย‰b|_bm ย‹oย†u ou]-mbv-เฆžomฤบ )_;|_;u ย‹oย† -u; |_bmhbm] o= ];เฆฎm] u;-7ย‹ =ou ย‹oย†u Cuv| -vv;vvl;m|ฤท ou ย‹oย† _-ยˆ; vol; -vv;vvou ;ยŠr;ub;m1;ฤทย‹oย†1-mัด;-umm;ย‰hmoย‰ัด;7];-m7 vhbัดัดv-|-ัดัดัด;ยˆ;ัดvฤบ

;| u;-7ย‹ |o r;u=oul m|;um-ัฒฤถ ;;u -m7 ";ัฒ=ลˆ vv;vvl;m| 0ย‹ fobmbm] |_;  vv;vvou $u-bmbm]ฤธ

Day-2ย‰bัดัด=o1ย†vomru-1เฆž1-ัด-rrัดb1-เฆžom-m7|_; v_-ubm] o= ;ยŠr;u| hmoย‰ัด;7]; -m7 ;ยŠr;ub;m1; =uolย‹oย†u|u-bm;uomฤน โ€ข &m7;uv|-m7bm] |_; ou]-mbv-เฆžomฤฝv 1om|;ยŠ| -m7b|vlov|u;ัด;ยˆ-m|-vr;1|v โ€ข "b|;ยˆbvb|rัด-mmbm] โ€ข "b|;ยˆbvb|bm|;uยˆb;ย‰v-m7 |_;! ! v1oubm] โ€ข u;r-ubm]-m7ru;v;mเฆžm]=;;70-1h $_;  vv;vvou $u-bmbm] bv 1u;-|;7 =ou |_ov;ย‰bv_bm]|o7;ยˆ;ัดor-m7ru-1เฆž1;;vv;mเฆž-ัด -vv;vvl;m|vhbัดัดvฤบ

;1ol;-m ;uเขผC;7vv;vvou

44


u;r-u;‹o†uv;Ѳ=|ofobm-m;|‰ouho=‰ouѲ7ň 1Ѳ-vv -vv;vvouv r;u=oulbm] ollb‚;7 |o Š1;ѲѲ;m1; -m7 !;1o]mbv;7 =ou Š1;ѲѲ;m1; vv;vvl;m|vĸ ;1ol;- †-ѲbC;7vv;vvou THE QUALIFIED ASSESSOR TRAINING $_; †-ѴbC;7vv;vvou$u-bmbm]bv-r-vvou=-bѴ bm|;mvbˆ; ƒŊ7-‹ 1o†uv; =o1†v;7 om ru-1ঞ1-Ѵ -rrѴb1-ঞomo=-vv;vvou1olr;|;m1;v-m7-bl;7 -| =†u|_;u 7;ˆ;Ѵorbm] |_; †m7;uv|-m7bm] o= -m ou]-mbv-ঞomĽv 1om|;Š| -m7 v|u-|;]b1 ruboubঞ;vĺ $_bv|u-bmbm]Ľvr†urov;bv|oruo7†1;vhbѴѴ;7-m7 t†-ѴbC;7-vv;vvouvu;-7‹|oĹ • ;u=oul uo0†v| ollb‚;7 |o Š1;ѴѴ;m1; ŐƑ ő ş !;1o]mbv;7 =ou Š1;ѴѴ;m1; Ő!Ɠ ő -vv;vvl;m|v • ;Ѵbˆ;u0-Ѵ-m1;7_b]_Ŋ-77;7ˆ-Ѵ†; =;;70-1h=ou-ѴѴ-rrѴb1-m|ou]-mbv-ঞomv-| 0o|_v|u-|;]b1-m7or;u-ঞom-ѴѴ;ˆ;Ѵv • -h;-ˆ-Ѵ†-0Ѵ;1om|ub0†ঞom|o-m;Š|;um-Ѵ -vv;vvou|;-l $_; †-Ѵb=b;7 vv;vvou $u-bmbm] ‰bѴѴ =†u|_;u 7;ˆ;Ѵor ‹o†u -vv;vvou 1olr;|;m1;v -m7 1om=bul ‹o†u ;Šr;ub;m1; |_uo†]_ |;-l ‰ouh -m77bv1†vvbom=ou†lvĺ $_bv bm|;mvbˆ; 1o†uv; ‰bѴѴ 0; v†rrou|;7 0‹ - 1-v;v|†7‹;m-0Ѵbm]‹o†|or;u=oul-1Ѵov;|o u;-ѴŊѴb=;-vv;vvl;m|o=-mou]-mbv-|bom-rrѴ‹bm] =ou!;1o]mbv;7=ou Š1;ѴѴ;m1;Ő!Ɠ őĺ

During day-1 ‹o† ‰bѴѴ 1omvoѴb7-|; |_; ru;Ŋ 1o†uv; ‰ouh om v|u-|;]b1 ruboub|b;v ‰b|_ |_; u;v| o= |_; r-u|b1br-m|v 0;=ou; Ѵ;-umbm] =uol ‹o†u|u-bm;u|_;blrou|-m1;o=-mou]-mbv-|bomĽv 1om|;Š|-m7v|-h;_oѴ7;uvĽ;Šr;1|-|bomvĺ+o†1-m -Ѵvo;Šr;1||o]-bm-7;;r;u†m7;uv|-m7bm]o= |_;  †m7-l;m|-Ѵom1;r|vo= Š1;ѴѴ;m1; -m70;-0Ѵ;|o=†ѴѴ‹†v;‹o†uhmo‰Ѵ;7];om|_; o7;Ѵ-m7|_;! !Ѵo]b1ĺ Day-2 ‰bѴѴ =o1†v om ru-1|b1-Ѵ -rrѴb1-|bom o= -vv;vvl;m| -m7 lou; vr;1b=b1-ѴѴ‹ |_; vb|;ˆbvb| ruo1;vvĹ • ;ˆ;Ѵorbm]|_;vb|;ˆbvb|rѴ-m • Ѵ-mmbm]-m71om7†1|bm]bm|;uˆb;‰v • &m7;uv|-m7bm] |_; ľ-0bѴb|‹ |o 7;lomv|u-|; l-|†ub|‹bm;Š1;ѴѴ;m1;Ŀ • $†umbm]_‹ro|_;vbvbm|o=;;70-1h bm-ѴѴ‹ķduring day-3‹o†‰bѴѴѴ;-um_o‰|or†| |o];|_;u|_;=;;70-1hu;rou|ĺ$_bvbm1Ѵ†7;vĹ • u;-|bm]v|u-|;]b1=;;70-1hom †m7-l;m|-Ѵom1;r|vo= Š1;ѴѴ;m1; • u;-|bm] or;u-|bom-Ѵ Ѵ;ˆ;Ѵ =;;70-1h om 1ub|;ub• ;ˆ;Ѵorbm] uo0†v| -m7 -Ѵb]m;7 ! ! v1oubm]ruo=bѴ;v • uoˆb7bm] bmvrbu-|bom-Ѵ -m7 lo|bˆ-|bom-Ѵ =;;70-1h|ov;mboul-m-];l;m|

$o fobm |_; †-ѲbC;7 vv;vvou $u-bmbm]Ķ b| bv m;1;vv-u‹ |o 1olrѲ;|; Cuv| |_;  vv;vvou $u-bmbm] -m7 ]-bm - Cuv| ;Šr;ub;m1; o=-vv;vvbm]ĸ


RECOGNISED ORGANISATIONS August 2016 - July 2017 !;1o]mbv;7=ou ยŠ1;ัดัด;m1;ฦ”"|-u Austria

Ecuador

โ€ข

(ouvou];h-vv;

โ€ข

&mb7-7 7ย†1-เฆžยˆ-bัดbm]เง; ;ัด|-

โ€ข

"-mh

โ€ข

&mb7-7 7ย†1-เฆžยˆ-bัดbm]เง;$ouu;l-u

โ€ข

olr;|;mยŒยŒ;m|uย†l;vย†m7_;b| ย‚;uv;;"เง7u7bm-เฆžom uฤบ)-ัด|;u $b|ยŒ;

โ€ข

&mbยˆ;uvb|เขœ|vhัดbmbhย†lu;lv

โ€ข

(((ouvou];h-vv;

Finland โ€ข

o|mb-bัดัด";uยˆb1;ย‹0

France โ€ข

rb1bัด;vเฆžom

โ€ข

SCLE SFE

Germany โ€ข

(oัดhv_o1_v1_ย†ัด;เฅ˜|ยŒbv

โ€ข

) เขœum|;ml0

โ€ข

)"1_ัด;vย‰b]ลŠoัดv|;bml0 &m|;um;_l;mv0;u;b1_Y;];

โ€ข

!ลŠu-mh;m_-ย†vัด;l;mเฆžm;m_-ย†v

โ€ข

)ลŠัดbmbh-7;u0oum

โ€ข

 ;uัดbmลŠu-m7;m0ย†u];ฤบ(ฤบ

Belarus โ€ข

uo7ย†1เฆžom&mb|-uย‹ m|;urubv;ลž u;ouลž

Colombia โ€ข

oัด;]bobัดbm]เง;bvr-mo-l;ub1-mo om7;mvเฆฟu;ยŒ

Cyprus โ€ข

ย†uor;-m&mbยˆ;uvb|ย‹ย‹ruย†v

โ€ข

&mbยˆ;uvb|ย‹o=b1ovb-

Greece โ€ข

|_;mb-m";--uub;uv|7

โ€ข

oย†ัดb-ลŸu;m;$v;เฆž_-ul-1;ย†เฆž1-ัด -0ou-|oub;v"ฤบฤบ ฤบ$ฤบm|;ul;7"ฤบฤบ

Czech Republic

Ireland

โ€ข

โ€ข

b;ัด;$;1_mbh-vฤบuฤบoฤบ

Denmark โ€ข

&mb|;7-เฆžomvL1;=ou

ub;m7v buv|

Kazakhstan โ€ข

"ลž-ยŒ$u-mv-vbl-hลž

uof;1|";uยˆb1;v

46


!†vvb-m ;7;u-ࢼom •

;m|uo7; mv;ो-mŒ-vo7;um-v ƑƏƏƐ"

†0-m"|-|;$;1_moѴo]b1-Ѵ &mbˆ;uvb|‹

 $!  !ࠎMASTER

oѴ;]bo bˆbm--v|ou-7;;ॕm

oѴ;]bo-7u; -lb࢙m"-]u-7ov

-ঞom-Ѵ!;v;-u1_&mbˆ;uvb|‹ "Moscow

o‰;u m]bm;;ubm]mvঞ|†|;Ş

ou-Œom;v

!;r†0Ѵb1-mѴbmb1-Ѵovrb|-Ѵbmbv|u‹ o=;-Ѵ|_!;r†0Ѵb1o=$-|-uv|-m

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oѴ;]bo"-]u-7ovou-Œom;v"-m

!;vou|+Ŋ$&o=|_; !;r†0Ѵb1o=-v_hou|ov|-m

ov࣐7;";ˆbѴѴ•

"& mru;7v;uˆb1; •

†;u|oѴѴ-mo

Slovenia •

oѴ;]bo"-Ѵ;vb-mo"-m†-mov1oŊ

 !ķ7ĺoĺoĺoˆo Mesto

oѴ;]bobu];m7;bu-vb;uu-

olr-ोझ-o]bvঞ1-7;

Spain •

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oѴ;]bo-m†m1b-1bॕm

ˆ-m];Ѵbv1_;h-7;lb;$†|Œbm]

oѴ;]bo-uoˆb7;m1b-

""$ & !;mmb];v"1_†ѴŒş-u|m;u"|;†;u0;u-Ŋ

oѴ;]bob]†;Ѵm|ombo-uo

oѴ;]bobѴb|-uѴlbu-m|;-7bѴѴ-

o_-mm;v0;u]"1_†Ѵ;7;uo_-mm;vŊ b-homb;ov0-1_

oѴ;]bo-uuot†b-Ѵ†;v|u-";ोou-7;_bt†bmt†bu࢙

"1_†Ѵhbm7;u]-u|;m b;Ѵ;1hv;7;uo_-mm;vŊ b-homb;

oѴ;]bo!;‹;v-|ॕѴb1ov

oѴ;]bo"b;uˆ-v7;"-mov࣐

"1_‰-uŒ0-1_"1_†Ѵ;7;uo_-mm;vŊ b-homb;ov0-1_

ourou-1bॕmb1;o;m-Ѵ1࢙Œ-u

$_;or_-m†]l0

ourou-1bॕm&mbˆ;uvb|-ub- lru;v-ub-Ѵ * !

ˆ_v-Ѵ;m;ĺ(ĺ

ˆom& $

(oѴhv_o1_v1_†Ѵ;&m|;u;v;]mb|Œ|-Ѵ

†m7-1bॕm$;1moѴॕ]b1-oѴol0o;ul-m-

(oѴhv_o1_v1_†Ѵ;&m|;u;v!;lv|-Ѵ;ĺ(ĺ

blm-vboubvঞ-mo7om-b

(oѴhv_o1_v1_†Ѵ;ķ†mv|v1_†Ѵ;†m7†mv|0ুuo bѴ7;uŊ

blm-vbo7;Ѵov;uuov

ĺ ĺ ĺ-†u-(b1†ो-

mvঞ|†|o†vb1-Ѵ b;]o 1_-ˆ-uuझ-

-u7झmm=-mঞѴ$झ-ou-

b1;o;m;u-Ѵ";uˆb;Œ

b1;oѴovѴr;v

b1;o!o7ub]ou;m-v;|-m1o†u|

b1;ov7;Ѵ f࣐u1b|oŊ";1|ou"†uŊb1;o"-m|-࢙u0-u-

b1;ov7;Ѵ f࣐u1b|ob1_bm1_-

†;ˆoblm-vbo"1_ooѴ

&   &$(!$&!࡞   !$ş!   )

&   &$(!$&!࡞    !

Finland •

;vhbŊ"†ol;mˆ-ll-bvr-Ѵˆ;Ѵ†v࢜࢜ঞक़

bhh;Ѵbm"-|;;mh--ubu‹

m$‹

"|u;vv|;1_‹

|†m]v];v;ѴѴv1_-[-mmoˆ;u

ov0-1_

v|-7| •

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Greece •

" "! "ĺĺ

‹|-;ѴѴ-v$;Ѵ;1oll†mb1-ঞomv"ĺņ†v|ol;u";uŊ ˆb1; ;r-u|l;m|

!"$ !$$!"!$"ĺĺ

  "("!

!"""ĺĺ

54


Ireland โ€ข

ovrb|-ัดb|ย‹ 7ย†1-เฆžom-m7$u-bmbm];m|u;bl;ub1h

โ€ข

"hย‹ัดomo|;ัด

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);v|rou|)oo7vo|;ัด

Netherlands โ€ข

)bย‚;uย†bv

Peru

Turkey โ€ข

v|-m0ย†ัดย†ย‹ย†h";_bu;ัด;7bย‹;vb-ัดย†7ย†uัดย†]ย†

โ€ข

-ย‹v;ub&ัด-vblฤบ"ฤบ

โ€ข

;uvbmย†ย‹ย†h";_bu;ัด;7bย‹;vb-vh-mัดb]b

โ€ข

;uvbm"ย†ยˆ;-m-ัดbยŒ-vย‹om7-u;vb;m;ัดย†7ย†uัดย†]ย†

โ€ข

$oru-hย†0u;ยˆ;"ย†-ย‹m-hัด-ub;uh;ยŒu-vเฆžul- mvเฆžลŠ |ย†vย†ย†7ย†uัดย†]ย†

โ€ข

vo1b-1bเฅ•mbยˆbัดbย†u-ฦ“ฦ”ฦลŠoัด;]bo$ย†ub1-uเข™

United Kingdom

โ€ข

vo1b-1bเฅ•mbยˆbัดbย†u-ฦ“ฦ”ฦลŠoัด;]bo(-ัดัด;voัด

โ€ข

;ัด=-v|)-|;u=uom|

โ€ข

ย†m0ubย‚omoย†vbm]vvo1b-เฆžom|7

โ€ข

om;v-m7-ัดl;u

โ€ข

"|omb1-$uย†v|

โ€ข

$_;ย†m]o oย†m7-เฆžom

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$uย†v|oย†vbm]vvo1b-เฆžom

โ€ข

);v|o|_b-m;-ัด|_ลŸ"o1b-ัด-u;-u|m;uv_br

โ€ข

);v|o|_b-moย†vbm]-u|m;uv_br

โ€ข

*1b|;ล);v|o|_b-m;bvย†u;ล‘

Saudi Arabia โ€ข

"-ย†7b ัด;1|ub1b|ย‹olr-mย‹-7bm- ัด;1|ub1b|ย‹ ;r-u|ลŠ l;m|

Spain โ€ข

7lbu-(bvbเฅ•mลmvเฆž|ย†|o[-ัดloัดเฅ•]b1om|;]u-ัดฤท"ฤบล‘

โ€ข

ย†m7-1bเฅ•m$b;m7-vbัดo7;"-m;7uo

Switzerland โ€ข

 bu ัดoย‰omvย†ัดเฆžm]

โ€ข

ัด|;uvยŒ;m|uย†lbuv=;ัด7;m

โ€ข

-7"1_bmยŒm-1_

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ัดbmb1-oัดbvเฆž1- m]b-7bm-"

โ€ข

om]u;vvo|;ัด";;r-uh

โ€ข

u-_|;v;ัด

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u-ย†;mhัดbmbhmv;ัดvrb|-ัดฤท0|;bัดย†m]=เงuย‹mเขœhoัดo]bv1_; m7ohubmoัดo]b;

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"-7;uv1_ย†ัด;m

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ย†ยŒ;um;u-m|omvvrb|-ัดฤท ;r-u|;l;m|Y;];ย†m7 "oยŒb-ัด;v

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! -v;ัด,;m|uย†l=เงu ย†;uv1_mbย‚];ัดเขœ_l|;ย†m7 bumยˆ;uัด;|ยŒ|;

โ€ข

$-l;7b-(;uัด-]vv;uยˆb1;v uย†1hลŸo]bvเฆžh uย†1hยŒลŠ ;m|u;m;umล ,ล‘ฤท-ย†v-mm;ลล‘ย†m7,เงub1_ล ,,ล‘


ollb‚;7|o Š1;ѴѴ;m1; Austria

Greece

1omm;Šb-Ŋ;v;ѴѴv1_-[=ুu;v†m7_;b|†m7Y;];];lĺ

 !$"  "$

l0

 !Ŋ !ࠎ  $!"

"b]m$buoѴ

  ! "

(oѴhv‰bu|v1_-[Ѵb1_;;v;ѴѴv1_-[࢜um|;m

 $ş" $+ * -m7 !$ķ &" """ &!$+ş$&$+    

Belgium

"&! "&! "$ !&

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;m|u;7;u࣑|7;-|࣐ub;Ѵ7;-mbmm;

Hungary

&Ŋ ࣐r-u|;l;m|-7lbmbv|u-ঞ=

ĺu-†m$u-7bm][ĺ

&Ŋ&mb|࣐7;!;1_;u1_;Ѵbmbt†;

&$*[ĺ

(ˆŒ‰

oh-Ѵ;oѴbঞ;-Ѵv|

Israel

";uˆb1;7;࣐7;1bm;†1Ѵ࣐-bu;&7;b࣏];

";uˆb1;7;!-7bo7b-]movঞ1&7;b࣏];

Italy

";uˆb1;r†0Ѵb17;)-ѴѴomb;Ŋ bu;1ঞom]࣐m࣐u-Ѵ;or࣐u-Ŋ

ѴŊ -v;lb1-7;l‹Ŋ1-7;lb1oѴѴ;];o= 7†1-ঞom

$ 

ঞomm;ѴѴ;7;Ѵ- bv1-Ѵb|࣐Ő")Ŋ ƕő

( omov1o

(!Ŋ&"

Kazakhstan

Colombia •

oѴ;]boml-1†Ѵ-7oou-Œॕm7;-uझ-!;Ѵb]bov-v u-mŊ ciscanas

Ecuador

†;v|†u-;ѴѴ†mo

"Şm|;u]-v;m|u-Ѵvb-Ş

Saudi Arabia •

";m|;uŊ;77-_†mb1br-Ѵb|‹

Spain

oѴ;]bo-|ॕѴb1oov࣐ m]Ѵbm]

vo1b-1bॕm;m࣐C1-ovrb|-ѴvbѴo†-u1-

&mb7-7 7†1-ঞˆ- ;Ѵ=ov

1-7;lb-"oѴ7-7†u- झ-Œķ"ĺĺ

&   &$($ !&$&!࡞ 

 !$! " !߈Ŋ!+ $ ࡛"

 ľ& "Ş

 !];m1b-7ˆ;mঞv|-r-u-;Ѵ ;v-uuoѴѴo‹!;1†uvov

_-ˆ;v

France •

vbv|;m1b-Ѵ;v

&mb7-7 7†1-ঞˆ--uঞ1†Ѵ-ubѴbm]ু;‫ܬ‬m];ѴoѴb0bo

mvঞ|†|7;!;1_;u1_;b;uu; -0u;ĺॖѴ;1ঞ=v (࣐]࣐|-†Š

;v(b]m;uomv7;&, $

!$b]m;ƐƓ

!࣐]bl;"o1b-Ѵ7;vm7࣐r;m7-m|v7;v-‹v7;Ѵ-obu;

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Georgia

AFAES

 (

r-7bv-_झ-7;Ѵ];1bu-v

ruom-

Asaenes

vo1b-1bॕmmv-u;v†ঞvlo7;†;Ѵˆ-

vo1b-1bॕm" 

vo1b-1bॕm†ঞvloॕu7o0-

vo1b-1bॕmoѴ-0ou-

vo1b-1bॕm7; -lbѴb-u;v7; m=;ulov7;ѴŒ_;bl;u  ,

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vo1b-1bॕm bm࢙lbh-

 oll†mb|‹oѴѴ;];ŞrbŒ-ubŞ

vo1b-1bॕm Ѵub-Ѵ

 oll†mb|‹oѴѴ;];Ş"r;h|ubŞ

vo1b-1bॕmu†ro-0ou

  m|u;ru;m;†uv_br ;ˆ;Ѵorl;m|];m1‹

vo1b-1bॕmou†;Ѵo

$ -|†lb†0Ѵb11-7;l‹

vo1b-1bॕm†f;u;vr-ो;Ѵ

$ †vbm;vv1-7;l‹o=;ou]b-Ŋ"

vo1b-1bॕm†m|ol;]-

$ oll†mb|‹oѴѴ;];Ş;ou]b-Ş

"ࠎ" " $ ߈ Ŋ

-ঞom-Ѵ;m|;u=ou 7†1-ঞom-Ѵ †-Ѵb|‹ m_-m1;l;m|

(ࠎ

Germany

"$&! $ķ"ĺĺ

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†ঞvlo-࣐m

("o_uŊ;lুm7;m

‹†m|-lb;m|o7;o-7bѴѴ-7;Ѵom|;

(oѴhv_o1_v1_†Ѵˆ;u0-m7-7;mŊ)ুu‚;l0;u];ĺ(ĺ

b0Ѵbo|;1-7;Ѵ-&mbˆ;uvb7-7o‹oѴ-m7-Ѵ†1झ-

56


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Turkey

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Ɠ -mbvl-mѴbh$b1-u;||7ĺ"ঞĺ

Encinas

m-7oѴ†!†Ѵl-ml-Ѵ-|"-mĺˆ;$b1ĺĺ"ĺ

;m|uo7;";uˆb1bov-Ѵb†7-7-moŊ-0bѴ7omv†Ѵ-u7;

;m7bh;vѴ;hb ]bঞl;uh;Œb

$;m;ub=;  $!$ !   !ࠎ! "Ŋ

United Arab Emirates

"$  !߈+$&!" ࠎ

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;m|uo!-lॕmu;1;v

†l-m!;vo†u1;v†|_oub|‹Ŋ0† _-0b

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om=;7;u-1bॕm"&  $ "ࠃ

United Kingdom

&"ķ"ĺĺ

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v|-1bॕm7;b7uo0boѴoŠझ-Ş m1ouo7oomŞŐ  ő

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• • •

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)o_mŊ†m7Y;];Œ;m|u†l!࡞ !


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