Member Survey It’s all about

YOU With every call, every email, every faceto-face greeting and handshake we hope that the team at The Chamber is making all of our members feel valued and that we’re meeting the overall needs of the membership. And there is nothing more satisfying than knowing that we have succeeded. For the second year in a row, we asked our members to rate The Chamber on the

Benefits offered by The Chamber

three pillars of membership—Benefits, Connections/Events and Advocacy. The results were heartening: • 96 percent of respondents indicated a positive approval rating of satisfaction with the current benefits (nearly 6 percent higher than last year)

33.3% Somewhat Satisfied

• 66 percent felt that Chamber connection opportunities were excellent and 32 percent felt that they were on par with other events

62.5% 4.2%

Satisfied

Dissatisfied

• 70 percent felt that Chamber advocacy efforts were effective Although it was good to see the positive support for our efforts, it was truly interesting to see what was working and what wasn’t for our members. BENEFITS It was an eye opener that the three items that were seen to be most beneficial weren’t our cost-saving benefits but exposure opportunities. Over 68 percent of respondents identified The Chamber’s online membership directory as one of the most beneficial aspects of membership. It was good

to see that the extra efforts that have been put into the online directory including improvements to Search Engine Optimization (SEO) as well as adding social media and video options have been a success overall. Not one to rest on our laurels, the membership team is working to provide enhanced directory options and new social media links. This will roll out over the next 2-4 months, so don’t hesitate

Stevenson Doell Law Corporation We offer the following services:  Real Estate  Wills & Estates  Family Law  Personal Injury We will do home visits Free Consultation for Chamber Members Call 250-388-7881 www.stevensondoell.com

www.technologyguys.ca

BUSINESSMATTERS | SEPTEMBER 2017

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