10. Involving you Your views are very important to us and are collected throughout your support. Your views and comments about the service you receive will be collected by us at the following times: • After a formal review of your support • Following a formal complaint • Following an informal complaint • From an end of service questionnaire • From the service user panel We welcome all comments and suggestions made by our customers about our services or about the way we provide them. We will consider all comments and suggestions and implement the best ones wherever possible. We want to know if you are happy with the service you receive. Any compliments and complaints will be passed onto the person concerned. If you feel we have done something wrong or we have not treated you in a professional and courteous manner, we recognise that you may wish to make a complaint.
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