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Your Projects are Our Passion! www.ViapinColombia.com/idt

We’re the full service partner that fits your budget and needs.

Online Marketing, Telemarketing and Customer Service

Email: paula.arboleda@viapincolombia.com juan.yepes@viapincolombia.com USA Phone: 786 924 3809 Ext. 1015


Viapin’s Customer Service The best communication tool, to connect with your customers and gain their loyalty! Our philosophy: SERVICE BEYOND SATISFACTION! Our Objectives: Having thousands of satisfied customers. Telling everybody about your service and products, spreading a positive buzz about a memorable customer service! Our strengths: personal attention

warmth and real empathy

The CS team has more than 5 years of experience!

real commitment

effective and timely solutions

avoid cold strict protocols

Quality, personalized and HUMAN SERVICE!

OK!


Service beyond satisfaction! A positive phone experience!

• Telephone Agents: inbound Campaigns • Chat and email Agents: inbound Campaigns • Social customer service: Social media and community management. • Operative Agents: Logistics support to offices and different departments


Telephone Agents: inbound Campaigns PCI Certification In Progress

High customer satisfaction AS A RESULT OF personal customer service & HUMAN TOUCH

“treat customers as we would like to be treated”

We are known for:  Creative solutions to every situation  Proactive Agents  OUTSTANDING employee turnover: An average of two years. (Market’s average is 3 months)  Customer centered service  Always giving reliable information  Constant follow up with customers’ situations Viapin customer service has gone from a simple informational service to a truly valuable and complete experience for our customers!


Chat and email Agents: inbound Campaigns PCI Certification In Progress

Warm attention trough email and live chat enrich your customer’s experience!

DIVERSIFY YOUR SALESFORCE VIA EMAIL & LIVE CHAT Take advantage of the technology and target customers seeking your products from any PC or mobile device!

 More contact platforms available for your prospects  Better support in the launching of new products  Increase the customers’ life time value  It will be more than a pleasure to support you during this stage!


Social customer service: Social media and community management.

NEW!

Develop strategic content to bring traffic from the different social communities to your business!

We provide you with a team of social community managers, 100% trained in strategic content creation to deliver customer service through each social network either: Facebook, Twitter, LinkedIn, among other.

Opportunity to REACT AND RESPOND IMMEDIATELY to the concerns of your customers!

Venture into the world of promotional social networking!


NEW!

Operative Agents: Logistics support to offices and different departments There’re many operative activities we can support strategically!  Increase customer retention.  Speed up new customer conversion.  Decrease time and costs for processes.

We can help you improve your service: 1. Ticket management. 2. Failed Transactions management: Guidance for your customers. 3. Double charges: Increase customers’ satisfaction. 4. Suspected Fraud: Follow up for special situations. 5. Raise Recharge/Purchase Limits: Accomplish expectations.

 Save time and Money!  Increase effectiveness of your internal procedures!


Your Projects are Our Passion! www.ViapinColombia.com/idt Online Marketing, Telemarketing and Customer Service

Email: paula.arboleda@viapincolombia.com juan.yepes@viapincolombia.com USA Phone: 786 924 3809 Ext. 1015

We’re the best alternative to plan, develop and launch your projects.

Let’s reach your goals together!

We’re the full service marketing partner that fits your budget and needs.


Viapin Colombia portfolio, general & services, customer service