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Become a staff writer for a banking publication in which I will be able to utilize my years of banking and writing expertise in a mutually beneficial relationship. EX PERIENCE

August 2010-Present Bank of America

Riverside, CA

Personal Banker 

Responsible for generating business and deepening relationships by selling products and services to potential and existing customers. Responsibilities include achieving aggressive sales goals and providing high quality customer service.

Feb 2009-July 2010

Provident Bank

Riverside, CA

Senior Customer Service Representative 

Responsible for maintaining superior level of customer service within the retail banking center. Assisted in the control of bank assets, and oversaw operational functions of the branch. Responsible for the training of staff members, and mentored staff in successful cross-selling and telemarketing techniques. Strong operational background, and full knowledge of bank regulations. Ability to balance the sales focus while maintaining operational integrity and coaching/mentoring staff to achieve established goals.

2008-Jan 2009

PFF Bank & Trust (now US Bank)

Beaumont, CA

Financial Services Officer 

Responsible for developing new deposits and services to households. Responsible for all internal branch sales and customer service opportunities. Develop and administer internal sales programs. Supervise Financial Services Representatives to ensure superior customer service and compliance with bank policies and procedures. Hire, train, counsel and manage Financial Services Representatives. Provide support to Customer Service Officer and Branch Manager as needed.


PFF Bank & Trust (now US Bank)

Ontario, CA

Customer Service Specialist 

Assist customers in resolving any situations that may arise while providing the highest level of customer service. Support teller line when necessary. Provide Customer Service Officer and Financial Services Officer with support in supervising branch staff and monitoring daily branch reports including, but not limited to, overdrafts, kiting, and large items. Provide branch staff with compliance, security, and customer service training and coaching to maintain the highest level of customer service.


PFF Bank & Trust (now US Bank)

Corona, CA

Financial Services Representative 

Assist new and existing customers in finding bank products that fit their current financial needs. Work with a team of Financial Services Representatives to develop promotions that will increase sales of banking products and loans. In charge of auditing branch general ledger accounts and keeping track of all closed business and personal accounts. Assist in the training of new Financial Services Representatives. Run promotions to involve the community such as coloring contests and seasonal promotions to help increase bank sales.


2012-present California Baptist University Riverside, CA  Currently in pursuit of Bachelor of Arts in Public Relations after transferring from Riverside Community College 1996.2000 Ramona High School Riverside, CA  Received high school diploma ORG AN IZ ATION S

Riverside City College Viewpoints- 2005 Published local artist spotlight articles 2



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