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Capitão Leitão Street nº432,2 esq Almada, 2800-137 22 nd March 2014 Bruno Passão Complaining about the newest Apple mobile phone Staples Street Abel Salazar, nº 7 Pragal

Dear Bruno Passão: Re: 7 788889 9 0 On 22 nd March, I purchased an iPhone 5s, the model number is A1428 (EMC N/A). I made this purchase in Almada staples store, on 17 th March, and was assisted by an employee whose name´s Joan Fonseca. Unfortunately, your product has not performed well, because the image is not clear. I am disappointed because I spent 700 euros on this mobile phone and it is not working correctly. Therefore, to resolve the problem, I would appreciate if you would exchange it for another mobile phone and a discount card for my next purchase. Enclosed are phone warranty and a copy of my ID card. I look forward to your reply and a resolution of this problem and I will wait two weeks before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or to my home phone number (217700825) or to my office number (210033745). Respectfully, Verónica Monteiro

Letter of complaint docx  
Letter of complaint docx  

Módulo 7- Young People and Consumerism