Imperfect ISO 9001:2008 This article discusses the subject of ISO 9001: 2008. It briefly gives a description and history of the standard. It focuses on the limitations of the standard in terms of application to industries. ISO 9001: 2008 is a quality policy that was first published in 1987. It was originally based on the BS 5750 series of standards, whose name was later changed to ISO in 1979. The objective of the standard is to provide the fundamentals of a quality management system with requirements that organizations wishing to receive certification have to fulfil. The standard ensures that top management commits to the system and develops it to meet the varied requirements of the customers. It ensures that all the resources including staff, materials, and infrastructure are in place to help improve work quality. It ensures that punctual delivery time to customers takes place, and that areas such as purchasing, production and service activities are further developed. It checks whether you have satisfied your customer’s needs after making necessary improvements to your system. There are many advantages to getting ISO9001: 2008 certification and training: • It ensures proper use of materials and discourages wastage • It helps to provide control over key business processes • It ensures the regulation of work practices and risk management • It helps to increase consistency in the quality of products and services
But no standard or system is perfect. And like any other system, ISO has its shortcomings. Cost: Getting an ISO 9001: 2008 certification can be very expensive. Making sure that the company adheres to all the requirements and maintains a certain level of excellence can be quite time consuming. One usually requires the services of an ISO consultancy company providing its expertise in these matters. No Wide Scope: Although the standard can be applied to many industries, it does have one basic flaw. It can only exemplify what an organization does within a process. If an organization doesn’t have or is in the process of creating a system, implementing ISO could be a problem. Objections to Changes: Many changes that have to be made within an organization due to ISO requirements can result in objection from various departments as the time taken to implement
the process would be quite long, it would hamper work and it can be difficult to adjust to a completely new system. Lack of Detail: The standard lacks detail in terms of the quality checking process. Due to this, many organizations tend to make changes only at the time before an audit of the company takes place. This is in contrast to other quality systems, where regular checking and improvisation of systems is done. Also, the standard cannot be implemented without proper training. ISO consultancy services are required when it comes to training and certification. Only once the entire process is complete can the certification be given.