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The Perfect Weights

Michelle LaCombe The Dominion at Woodlands Apartments, The Woodlands, TX

Our resident, Matt, told Michelle that 15 pound weights were the only caliber missing from the exercise room. Michelle promptly ordered 15 pound weights and waited for them to be delivered. Matt came in to the office every day and asked about the weights. Exercise was important to him, and he worked out at the fitness center regularly. Michelle decided to purchase a $25 gift card and 15 pound weights at a sporting goods store for Matt to use while we waited for our new equipment to arrive. A few days later Matt and his roommate Courtney sent a Thank You card to our team. The card definitely made our day.

Venterra opens doors...Literally! Danielle Roberson Chez Moi Apartments, Austin, TX

It’s Movie Night Every Night Kellie Layer, Brian Rowe, Sarah Ziebell Cedar Springs Apartments, Raleigh, NC Ariel and her daughter Maria-Alejandra moved to Cedar Springs this past summer. Ariel worked long hours and often wasn’t home when Maria-Alejandra arrived from her after school program. Maria-Alejandra quickly discovered our DVD library in the clubhouse and rented movies almost every day. One of the newer movies was “The Great Gatsby”. Maria-Alejandra had seen it in the theatre but loved it so much she rented it over and over. Kellie and I decided that she should have her own copy so we purchased the DVD for her, along with a movie night basket filled with popcorn, candy, soda, and a $10 Redbox certificate so she can rent movies we do not have in our library. When we presented her the movie and basket, Maria-Alejandra started laughing because this was one of the gifts she had asked for Christmas and now she would have to think of something else! Ariel was speechless that we would do something so unexpected for them.

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Jason, a new prospect, came by to look at one of our apartments. After giving him the tour, he was sold! He was so eager to finalize the decision that he went right over to the business center and put in an application. As he was finishing up and saying good-bye, he realized that he had locked his keys in his car! He was beside himself, because he had to be back at work in an hour. Just as he was about to pay the pop-a-lock service, I told the locksmith that we would be taking care of the bill. Jason turned to me, stunned, as if to say, “Really?!” I grinned and replied, “Remember that ‘Venterra way’ I was telling you about? – It’s real! It’s not just a line to get you to lease…. We mean it!”

WOW Matters, The Venterra Experience, 7th Edition  

Read about the culture at one of Glassdoor's Best Workplaces for 2016, Venterra Realty. WOW Matters, The Venterra Experience, is packed full...

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