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Here’s a Little Pink For You Alexander Roach, Angela Kohler, John Hourigan, Samuel Skelley, Travis Swanson Hamptons at Woodland Pointe Apartments, Nashville, TN Karen is a vivacious, sweet woman, a Hampton’s resident who fought battles with breast cancer and ovarian cancer, and won. During Breast Cancer Awareness we WOW’ed Karen with a special pink gift: a pink basket filled with pink chocolates, a pink bracelet, pink cookies and other pink treats. Karen was so surprised when we presented her gift. She loved the basket and appreciated our thoughtfulness in creating it for her. We are so grateful to be able to WOW our residents. Karen is so special to us. It was our pleasure to brighten her day.

Double Trouble Alex Rafieha, Jose Mascorieto Carrington at Park Lakes Apartments, Humble, TX One of our new er residents stopped by the office to submit a few work orders. While I entered them I encouraged her to sit and chat a bit. During our conversation she informed me that her husband’s Veterans benefits had been cut off due to a mix-up, and they were having a hard time getting things back on track. As part of his benefit structure they receive a monthly housing stipend. What’s more, they have two daughters with birthdays in the same month! After she left the office, Jose and I immediately knew this was our chance to introduce her to the Venterra culture! So Jose set out to purchase a gift card for $100 to help with the girls’ birthday gifts. Our resident stopped by the office in a rush so we snapped a quick happy “Selfie”. She called later in tears telling us how she appreciated what our staff did for her.

Tire Blues Noe Fuentes Wilshire Place Apartments, Houston, TX The other day Noe noticed that one of our residents was driving in very slowly. Right away he went out to see if he could help. She had blown out a tire, and it was completely beyond repair. After putting the spare on for her, he checked to see if the wheel had been damaged, adding that he would take the tire and wheel into the shop that same day. That afternoon, I purchased a new tire for her at Discount Tire. When Noe called to let her know that he would put the new tire on for her, she was stunned and deeply touched that we would do something like this. She admitted that the last couple of weeks have been rough, and that blowing out the tire hadn’t helped the situation. She didn’t have the money for a new tire, and had already started to make arrangements for a ride to get to and from work over the next few days. I told her that we were glad to help, and it was our pleasure to be able to brighten her week in this way.


WOW Matters, The Venterra Experience, 7th Edition  

Read about the culture at one of Glassdoor's Best Workplaces for 2016, Venterra Realty. WOW Matters, The Venterra Experience, is packed full...

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