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Oh No. Where Did the Grill Go? Kimberly Baker Bala Woods Apartments, Kingwood, TX We have a married couple here at Kingwood who love to invite friends over to barbecue. Last Sunday they had pulled out the grill and cooked a delicious meal. As they went inside to enjoy it, they left the grill outside so that it could cool down. Later that evening, as their friends were leaving, they noticed that the grill was gone. Their first thought was that it was trash pickup night, and that the grill had been left near the trash area. They asked our trash valet if he had possibly mistaken it as trash. No luck. Then they asked if we could email the other residents, to see if someone might have picked it up, thinking that it had been left as trash. We did. Still no luck. They even posted a sign by the mailboxes, with no success. I really wanted to reunite the couple with their beloved grill, so I went out and bought them a new one! It was a slight upgrade from the one they had, and even included new BBQ utensils to go with it. When I sent a message saying that they had something waiting for them in the office, they called right away, thinking that someone might have returned the grill. They sounded so hopeful! I told them that I was sorry, we hadn't found it, but that there was a package for them. They seemed puzzled, saying that they were not expecting anything, adding that they would be by the next day to pick it up. A few minutes later, the wife called back, saying she was curious. She asked if we could tell her what the package looked like. When we gave her very vague description of the box, she decided she would leave work early to pick it up. When she walked into my office and saw what it was, I could see tears in her eyes. "No way!” she blurted out – “That is so sweet! Can I give you a hug?" It made me so happy to see that she was so excited about it. Now they can keep up their weekend tradition!

If It Weren’t for BAD LUCK, We’d Have No Luck At All!! Melissa Cordaway, Vanessa Sullivan

Westover Oaks Apartments, San Antonio, TX Recently we had a family move into Westover Oaks for a short-term lease due to a gas leak explosion in their home. For the first three months, they lived in four different hotels because the insurance company would not authorize a short-term apartment rental. Finally, because the house repairs were taking so long, the insurance company authorized the family to lease an apartment. While waiting for approval on the apartment, some of the contracted workers from the insurance company’s stole a lot of the family’s belongings: TV, laptops, tools, jewelry, and clothing. When they were finally able to move into Westover Oaks they were ready and eager for some type of normal life. However, the day after they moved in, the husband had a heart attack and was hospitalized for more than a week. His wife came in to talk with leasing agent, Melissa. Melissa and the Westover staff knew they had to do something special for this family. During several conversations Melissa was able to gather information about the family. The wife wanted to start cooking healthier and wanted some healthy cookbooks. The Westover staff bought the family two healthy cookbooks, a prepared family meal of salmon, roasted potatoes, Brussels sprouts, and fresh veggies from H-E-B plus sugar free candy and healthy snacks. The best part was two massages, for the husband and wife to enjoy and relax. The wife came to the office to pick up this perishable package and as the staff walked out with all the gifts she started crying and hugged us all. She was shocked and humbled by the gifts and couldn’t thank us enough. This surprise touched all of us and felt so good because this family truly deserved something positive in their lives. 162

WOW Matters, The Venterra Experience, 7th Edition  

Read about the culture at one of Glassdoor's Best Workplaces for 2016, Venterra Realty. WOW Matters, The Venterra Experience, is packed full...

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