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Cassi Walter Tuscany at Lindbergh Apartments Atlanta, GA Recently I received a lead on a prospect who was very interested in moving to Tuscany because we are so close to the Marta Station. I gave Arjun a call, and began to present what Tuscany and Venterra had to offer. He was very nice, but he did have A LOT of questions about our move-in process, how we prepped each home for move-in, and the cleanliness of the community. He was moving from Virginia, and because time was of the essence, he had decided he would choose his housing “sight unseen,” so that it would be ready as soon as he arrived. He seemed really nervous about leasing an apartment without being able to see it and the community first, but I was determined to win him over. He was very clear that he was looking for a 2 bedroom apartment that was very clean and up to his standards, and that he would need for it to be available by the first of July. I let him know that the only 2 bed-

Bithday Trip To Castle Nails Ary Salas Foxborough Apartments, Irving, TX

When Rubi M. came by the office and noticed my powder nails, she said she really liked them! I told her that I get them done at Castle Nails in Coppell, which is 25 minutes away from the property. She mentioned that she might get hers done for her birthday, later this month. I decided to buy her a gift certificate from Castle Nails so she could treat herself for her special day. Unfortunately, she doesn’t drive, and doesn’t know the area, so she relies on her husband to

he wanted to see a firsthand view rather than the professional photos on the website. I went out and snapped a picture of everything he wanted to see. After he’d had a chance to look them over, he raised even more questions. I did everything I could to reassure him, and to respond to his concerns. In the end, he did decide to lease the apartment, and I felt a sense of accomplishment.


room we had available was older and had not been renovated, and offered to send him pictures of what it would look like. Arjun repeated that he was interested in our community because we are close to the Marta station, and once he moved to Atlanta, that would be the way he commuted to work. Over the next few days, there were many phone calls, as I continued to answer his questions and did all I could to reassure him that the apartment would be clean and ready. He requested current photos of the community because get around. I asked if she would let me to take her to the salon after work. She was so happy and excited, and immediately said that would be great! The day that we went, she was able to get a manicure with powder nails, a facial, and a mini massage! She felt so refreshed from the facial and the massage, adding that it was such a treat to be able to get out of the apartment without her husband and the two kids. She gave me a hug and thanked me for making this year’s birthday so special for her.

After all of the interactions with Arjun and hearing the concern he had for moving sight unseen, I knew I wanted to WOW him when he arrived. I decided to get him a Breeze card to cover his first week of trips into the city on the Marta. When I gave him his card along with a hand written note, he was very surprised! He thanked me multiple times. That definitely opened a new door, as we began chatting about places he and his wife could visit since they were new to Atlanta. I’m happy to say that he is now settled into the community, and loving his new home. I’m so glad that one small gift gave us a chance to strike a whole new tone for our relationship!

Maintenance Helps Keep Baby Bottles Clean Matthew Dobias Riverstone Apartments Fort Worth, TX We had a family that was having dishwasher trouble and maintenance had worked on it a few times. The mom was most concerned that her baby bottles were not getting steamed and sanitized. Matt was able to fix her dishwasher finally, but wanted to get this mother something extra for the trouble. We purchased a Steam Guard Electric Bottle Sanitizer, a bottle organizer, and a travel kit! Way to go Matt! 153

WOW Matters, The Venterra Experience, 7th Edition  

Read about the culture at one of Glassdoor's Best Workplaces for 2016, Venterra Realty. WOW Matters, The Venterra Experience, is packed full...

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