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Selfless Service Goes A Long Way Shannon Stokes, Crystal Bradford, Amy Pollak Raintree Apartments, Baytown, TX We were in the office talking with Jasmine, one of our residents, whose mom had passed away. We had a long conversation that helped us learn a lot about her. During the conversation we asked if she had one wish, what would it be? She really touched our hearts when she responded with, “To have my mom in good health and to be able to communicate with her again.” We knew it was rough for her to go through something like this. We wanted to let Jasmine know that we care about her and are here for her. Remembering the conversation, we decided to try and make her feel better by buying some of her favorite things. We got her a Kindle Fire with a nice protective case, along with a gift card to get some books. We also got a variety pack of teas, a nice tea glass to drink it out of, and her favorite snack – almonds. To top it off we got her a sweet Sunshine Card that says how she always brightens our day. We called to tell Jasmine she had a package in the office. She came by to pick it up and about ten minutes later she called, crying and saying, “I am so blown away, why did y’all do this? How did you remember that I love to read? Thank you so much. I cannot wait to tell my co-workers all about you.” She then added, “Y’all are the best people I have ever met; it’s such a blessing to live here.” The reaction of a thankful heart was enough to put tears in our eyes. Jasmine doesn’t even realize that she is the one who actually WOW’d us!


WOW Matters, The Venterra Experience, 7th Edition  

Read about the culture at one of Glassdoor's Best Workplaces for 2016, Venterra Realty. WOW Matters, The Venterra Experience, is packed full...

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