A Little Quiet Time Adriana Galicia, Jerelly Mejia, Nicol Bashir, Russell Chun Shadowbrooke Apartments, Stafford, TX One of our longtime residents had a difficult pregnancy and was having a hard time recuperating once she got home. She was in the process of buying a home and her husband has a demanding job so he is not often home to help her. In addition to the new baby, she and her husband also have two other children. One day she was in the office faxing paperwork when she should have been in bed after her surgery. She was unable to walk home so I offered her a ride on the golf cart. She opened up saying that the baby was not allowing her to get the rest she needed and with her husband working all the time she was becoming overwhelmed. As I was helping her to her door I let her know that if she needed us to stop by her apartment to pick up paperwork just give us a call and we’ll be more than happy to help. Jerrelly and I went online to see what we could do to help this new mother get some rest and quiet time. We found a great device that the baby can lie in safely and it helps the baby go to sleep with soothing vibrations and cute hanging toys for the baby to play with.
A Gal Needs Her Closet Space! Danielle Roberson Chez Moi Apartments, Austin, TX This WOW was my first experience where a resident was SUPER frustrated about the apartment I leased them. Chris and Amy are a nice young couple who were very excited to move in to their spacious 2 bedroom apartment complete with a 6x6 walk-in (or twirl-in as I like to call it) closet. They stopped by twice to view the model, which was the same floor plan as theirs – or so I thought! The move-in date was approaching and I was off to do my agent walk. Imagine my horror when I noticed the apartment home they leased was a variation of the model and DID NOT have a 6x6 twirl-in closet! Amy and Chris are costume designers and they really needed the extra space. I went back to the office to notify them of the error on my part and face the music. Understandably they were disappointed and frustrated but wanted to come and see the apartment first before they made any decision. The next day they came in and viewed the apartment. While they said the apartment was great, it was not what they thought. We let them know ALL of their options and we would understand if this was a deal breaker but here at Venterra we want our residents HAPPY! We offered to buy them a wardrobe/closet from Ikea. They were shocked that we would even offer such a thing, but they did agree that it would help....because let’s face it a gal (and guy) need their closet space! In the end all has been forgiven and Amy and Chris are experiencing “A Better Way of Living”!
Published on Feb 5, 2016
Read about the culture at one of Glassdoor's Best Workplaces for 2016, Venterra Realty. WOW Matters, The Venterra Experience, is packed full...