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New Shoes

Joe Saavedra, Preserve at Colony Lakes Apartments, Stafford, TX Ever since Joe Michael has joined us as Porter here at Colony Lakes, he has proven that his job title does not hold him back from performing any job that he is asked to do. From running tickets, make readies, pools, grounds, housekeeping, to taking on-calls – you name it, Joe has been there, ready to get the job done! Cristina and I were looking for a way to show our appreciation for all his hard work, when we noticed that his shoes were worn out. So we surprised him one day with ice cream and a new pair of shoes! The look on his face was priceless! I’m so glad we are able to do this for our hard working employees! Thanks for all your hard work, Joe!

EARTH ANGEL Gaspar Casarez, Wilshire Place Apartments, Houston, TX Last Friday I received the following message via the resident portal: “I called yesterday to give everyone a heads up that an a/c was louder than all get out when it came on. I had no clue if it was my unit or another resident's. Gaspar came out the SAME DAY and checked my unit and confirmed it was the unit next to mine and the he would set it up to be repaired tomorrow. He confirmed that he even checked my Freon and confirmed it was alright as well as change the batteries out of my thermostat. I am beside myself with the professional, patience and thorough checkup he did on not only my unit but a resident's that has no idea the a/c they have will be repaired before any problems occur. Another thumbs up for the office and maintenance staff. You all made my weekend. May all my Wilshire Place/Venterra Earth Angels have a wonderful weekend...?” And on Monday, a Kingsley Survey came through saying similarly great things about Gaspar. I felt like I needed to treat him somehow. He has two young children and I am certain date nights are few and far between so I picked up a gift card to PF Chang's and offered babysitting services so that he and his wife might enjoy a quiet night out. He is always so kind and cares for our residents and his neighbors like no other. 111

WOW Matters, The Venterra Experience, 7th Edition  

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